2020
2020
20
Troubleshooting and Specifications
Troubleshooting
Q The player does not work or nothing is displayed on the LCD
A Check the capacity and the polarity of the batteries.
The player will automatically shut down to save power if it is left idle for 3 minutes.
Q The buttons are not responding
A Check if the “Hold” button on the main unit or the remote control is on. If yes, buttons will have no
response.
Q Unable to play MP3 file
A Check if the internal memory or
SmartMediaTM Card
contains any MP3 files.
Check if the player is in the Music mode.
Q Unable to play VOC file
A Check if the internal memory or
SmartMediaTM Card
contains any VOC files.
Check if the player is in the Voice mode.
Q Unable to record via line-in
A Check if there is enough space in the selected memory.
Check if the cable is stereo and connecting to the device properly.
Q A-B looping function is not working
A This function is only working during playback.
Q Unable to record FM in voice quality
A FM radio is only able to be recorded in MP3 quality.
Q
Unable to install Firmware Upgrader
A Our software only supports Windows 98, 2000, ME, XP, XP Pro and XP Home. Other system is not
supported
Q Firmware Upgrader connection failed
A Make sure the player is power on and "PC connection" is displayed on the LCD.
Make sure "MP3 Player II " USB driver is properly installed. You may check this in the Device Manager in
your PC.
Q Firmware upgrade is not available
A Firmware upgrade is not available when your device is in most updated version.
Q Unable to install the USB device
A In some cases, user may not have the administrative rights to install new device. Make sure you have the
administrative right to install the device. You can make sure by checking whether "MP3 Player II " is installed
in Device Manager.
Q Unable to recognize the file in the SmartMediaTM Card
AA The player supports only 16, 32, 64 and 128MB
SmartMediaTM Card
. Other size is not supported.
Checked if the
SmartMediaTM Card
is properly inserted. If the
SmartMediaTM Card
is detected, there should
be a
SmartMediaTM Card
icon in front of the file name.
The files cannot be recognized if the file format in the
SmartMediaTM Card
does not match the player. In
this case, format the
SmartMediaTM Card
by right clicking the drive.
If your
SmartMediaTM Card
does not contain any MP3 or VOC files, no file can be recognized. Files in
other format cannot be displayed in the player.