Mercury 2009 Mountaineer, 2009 Milan, 2009 Grand Marquis, 2009 Mariner Hybrid, 2009 Sable Service Guide

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Owner Name:

Address:

2009 Model Year

Scheduled Maintenance Guide

Vehicle Identification Number (VIN):

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Scheduled Maintenance

2009 Scheduled Maintenance Guide (smg) Scheduled Maintenance Guide USA (fus)

INDYOURWAY

Today’s vehicles are more sophisticated than ever and need to be properly maintained to help ensure they operate at the highest level.

Additional Information Available on the Web

For lots of helpful tips and information on operating, maintaining, and servicing your Ford, Lincoln, or Mercury vehicle, visit www.genuineservice.com. You’ll also find the Ask Ford online expert available 24/7 to answer questions, important warranty information, and resources to record your vehicle’s service history online, register with us for important updates and specials, and find out what to do if you need roadside assistance. Again, that website is: www.genuineservice.com.

Scheduled Maintenance

2009 Scheduled Maintenance Guide (smg) Scheduled Maintenance Guide USA (fus)

INDYOURWAY

Table of Contents

General Owner’s Information .........................2

General Maintenance Information ......................4

Owner Checks and Ser vices ..........................8

Keep It Genuine ...................................9

Multi-Point Inspection .............................13

Normal Schedule Trucks, Fullsize Vans & SUVs ...........15

Class A Motorhome, E-Series, Escape, Expedition, Explorer, Explorer Sport Trac, F-150, F-250/350/450/550, Mariner, Mountaineer, Navigator and Ranger

General Owner’s

Information Keep It Genuine

Normal Schedule

Trucks, Fullsize

Vans & SUVs

Normal Schedule Cars & CUVs .......................29

Crown Victoria, Edge, Focus, Flex, Fusion, Grand Marquis, Milan, MKS, MKX, MKZ, Mustang, Sable, Taurus, Taurus X, and Town Car

Special Operating Conditions .........................42

Exceptions ......................................47

Motorcraft Premium Gold Engine Coolant Change Record ....48

Scheduled Maintenance

2009 Scheduled Maintenance Guide (smg) Scheduled Maintenance Guide USA (fus)

Normal Schedule

Cars & CUVs

Special Operating

Conditions &

Exceptions

ENERALMAINTENANCEINFORMATION

Get the most from your vehicle with routine maintenance

Routine maintenance is the best way to help ensure you get the performance, dependability, long life and resale value you expect from your vehicle. This is exactly why we’ve put together the Scheduled Maintenance Guide. It outlines the services required to properly maintain your vehicle and when they should be performed. The focus is on maintaining your vehicle while it’s running great, which goes a long way toward preventing major repairs and expenses later.

Here are a few suggestions to help you get started on the road to routine maintenance:

• Familiarize yourself with your vehicle by going through your

Owner’s Guide

• Take a few minutes to review this handy Scheduled Maintenance Guide

• Make it a habit to use this guide to record scheduled maintenance

• Consider your Ford and Lincoln Mercury Dealership for all your vehicle’s needs

Protect your warranty!

Routine maintenance is not only the best way to help keep your vehicle running great, it’s also the best way to protect your warranty. While maintenance and repair services may be performed by you or by any automotive service provider you choose, it is your responsibility to see that all scheduled maintenance is performed and that the materials used meet Ford Engineering specifications. Failure to perform scheduled maintenance specified in this guide will invalidate warranty coverage on parts affected by the lack of maintenance. We can’t stress enough how important it is to keep records of all maintenance. This guide will help you do just that. Ford Motor Company will not deny a warranty claim simply because there is no documentation. However, damage or failures due to neglect or a lack of proper maintenance

are not covered under warranty.

Keeping maintenance records is easy with the Scheduled Maintenance Guide

It’s important to document the maintenance of your vehicle. Every time you bring your vehicle in for scheduled maintenance, be sure to present this guide and certify the work. Also record the date of service, mileage at the time of service, and attach your receipt. This will make record keeping easy and, should your vehicle ever require warranty coverage, you will have all the documentation to show you’ve properly maintained it.

Maintenance Interval

Ford Motor Company establishes recommended maintenance intervals based upon engineering testing to determine the most appropriate mileage to perform the various maintenance services. This protects your vehicle at the lowest overall cost to you. Ford Motor Company recommends that you not deviate from the maintenance schedules presented in this Scheduled Maintenance Guide.

Scheduled Maintenance

2009 Scheduled Maintenance Guide (smg) Scheduled Maintenance Guide USA (fus)

ENERALMAINTENANCEINFORMATION

Maximum Oil Change Interval

Normal Schedule: 7,500 miles or 6 months, whichever occurs first.

❑

Special Operating Conditions: 5,000 miles, 6 months, or 200 hours of engine operation, whichever occurs first

❑

see appropriate schedule on page 42.

Motorcraft Premium Gold Engine Coolant

6 years or 105,000 miles - change Premium Gold coolant (whichever comes first)

❑

After initial change - change Premium Gold coolant every 3 years or 45,000 miles (see page 48)

❑

Determine which maintenance schedule to follow

It’s important to follow the maintenance schedule that most closely mirrors your driving habits and the conditions under which you drive. For this reason, the Scheduled Maintenance Guide is divided into two basic maintenance schedules: the

Cars & CUVs

Determining which maintenance schedule is right for you is easy. For the most part, do you drive your Ford, Lincoln or Mercury vehicle under typical, everyday conditions? If so, follow the

Fullsize Vans & SUVs,

) and

Normal Schedule

Special Operating Conditions

Normal Schedule Cars & CUVs.

(further segmented into

Trucks, Fullsize Vans & SUVs

Normal Schedule Trucks,

and

Special Operating Conditions

However, if one or more of the Special Operating Conditions outlined below better describes how you typically operate your vehicle, you will need to perform some maintenance services more often than the Normal Schedule recommends.

• Towing a trailer or carrying heavy loads

• Extensive idling and/or driving at low-speeds for long distances

• Driving in dusty conditions

• Off-road operation

• Use of E85 fuel 50% of the time or greater (flex fuel vehicles only)

General Owner’s

Information

Important: For further details and information regarding these Special Operating Conditions see page 42.

Scheduled Maintenance

2009 Scheduled Maintenance Guide (smg) Scheduled Maintenance Guide USA (fus)

ENERALMAINTENANCEINFORMATION

Exceptions

Some exceptions for specific vehicles and special applications are outlined below. In addition, you will find

Exceptions

further information under

on page 47.

• Engine oil and Motorcraft Premium Gold Engine Coolant - time and mileage based interval

If you’re unsure which maintenance schedule to follow, ask your Ford and Lincoln Mercury Dealership, or visit the Maintenance area of www.genuineservice.com.

Oils, Fluids and Flushing

In many cases, fluid discoloration is a normal operating characteristic and, by itself, does not necessarily indicate a concern or that the fluid needs to be changed. However, discolored fluids that also show signs of overheating and/or foreign material contamination should be inspected immediately by a qualified expert such as the factory-trained technicians at your Ford or Lincoln Mercury Dealership. Your vehicle’s oils and fluids should be changed at the specified intervals or in conjunction with a repair. Flushing is a viable way to change fluid for many vehicle sub-systems during scheduled maintenance. It is critical that systems are flushed only with new fluid that is the same as that required to fill and operate the system, or using a Ford-approved flushing chemical.

Chemicals and Additives

Non-Ford approved chemicals or additives are not required for factory recommended maintenance. In fact, Ford Motor Company recommends against the use of such additive products unless specifically recommended by Ford for a particular application.

Your vehicle is very sophisticated and built with multiple complex performance systems. Every manufacturer develops these systems using different specifications and performance features. That’s why it’s important to rely on your Ford or Lincoln Mercury dealership to properly diagnose and repair your vehicle.

When planning your maintenance services, consider your Ford or Lincoln Mercury dealership for all your vehicle’s needs.

Get the most from your service and maintenance visits

There are a lot of reasons why visiting your Ford or Lincoln Mercury Dealership for all your service needs is a great way to help keep your vehicle running great.

Scheduled Maintenance

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ENERALMAINTENANCEINFORMATION

Convenience

Many Dealerships have extended evening and Saturday hours to make your service visit more convenient. How’s that for quality service?

Factory-trained Technicians

Ford and Lincoln Mercury service technicians participate in extensive factory-sponsored certification training to help them become experts on the operation of your vehicle. Ask your Dealership about the training and certification their technicians have received.

Genuine Ford and Motorcraft Replacement Parts

Ford and Lincoln Mercury Dealerships use Ford and Motorcraft branded replacement parts. These parts meet or exceed Ford Motor Company’s specifications, and we stand behind them. Maintenance parts installed at your Ford or Lincoln Mercury dealership carry a nationwide, 12-month, 12,000-mile parts and labor limited warranty. Your dealer can give you details.

Value Shopping for Your Vehicle’s Maintenance Needs

Your dealership recognizes the competitive landscape of maintenance and light repair automotive services. With factory-trained technicians and one-stop service for everything from routine maintenance like oil changes and tire rotations to your most complex needs, Ford and Lincoln Mercury Dealerships offer outstanding value.

General Owner’s

Information

2009 Scheduled Maintenance Guide (smg) Scheduled Maintenance Guide USA (fus)

Scheduled Maintenance

WNERCHECKS ANDSERVICES

It is recommended that the following basic maintenance checks and inspections be performed at the designated time intervals. See your “Owner’s Guide” for more information.

Check every month for all vehicles

Check function of all interior and exterior lights.

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Check tires for wear and proper air pressure, including spare.

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Check engine oil fluid level.

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Check windshield washer fluid level.

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Check every six months for all vehicles

Check lap/shoulder belts and seat latches for wear and proper operation.

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Check that externally mounted spare tire is properly stowed (tight) (see your

❑

Check power steering fluid level.

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Check washer spray, wiper operation, and clean all wiper blades (replace blades as necessary).

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Check parking brake for proper operation.

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Check and lubricate all hinges, latches, door check straps (see dealer) and outside locks.

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Check and lubricate upper and lower sliding door tracks, if equipped.

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Check and clean sliding door contact switches, if equipped.

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Check and lubricate door rubber weatherstrips.

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Check and clean body and door drain holes.

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Check safety warning lamps (brake, ABS, air bag, safety belt) for operation.

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Check engine cooling system level and strength.

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Check battery connections and clean if necessary.

❑

Check clutch fluid level, if equipped.

❑

Owner’s Guide).

Retightening lug nuts

On vehicles equipped with dual rear wheels, retighten the wheel lug nuts to the specified torque at 100 miles

❑

(160 km), and again at 500 miles (800 km) of new vehicle operation and after any wheel disturbance (tire rotation, changing a flat tire, wheel removal, etc.). Refer to

❑

Wheel Lug Nut Torque Specification

Scheduled Maintenance

in your

Owner’s Guide

for the proper lug nut torque specification.

2009 Scheduled Maintenance Guide (smg) Scheduled Maintenance Guide USA (fus)

EEPITGENUINE

Factory Authorized Systems Checks

In the event your vehicle experiences a component related concern, please contact your Ford, Lincoln or Mercury dealership. The Ford Motor Company Trained Technicians who work at Ford, Lincoln or Mercury dealerships are specifically trained to understand your vehicle.

A proper repair begins with a thorough system check. Factory Authorized Systems Checks can ONLY be found at a Ford or Lincoln Mercury dealership. In some circumstances, the Technician may need to request your authorization to perform additional operations to determine the final diagnosis. The Technician’s goal is to ensure that your vehicle is fixed right the first time, at the best value to you.

The following list represents several of the Factory Authorized Systems Checks available at participating Ford and Lincoln Mercury Dealerships:

• Climate Control

• Service Engine Soon Light

• All-Wheel Drive/Four-Wheel Drive

• Automatic Transmission

• Engine Cooling/Cabin Heating

• Suspension/Steering

• Charge/Start/Battery

• Wheel Alignment

• Brakes

Keep It Genuine

And when your vehicle needs replacement parts, insist that only parts meeting Ford Motor Company’s specifications are used. Genuine Ford and Motorcraft branded parts meet these specifications. You can find them at your Ford and Lincoln Mercury Dealership. Look for the following brand logos to ensure the parts installed on your vehicle meet Ford Motor Company Specifications.

Scheduled Maintenance

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EEPITGENUINE

Tires

Proper tire maintenance and replacement are critical to your vehicle’s performance and helps keep you and your passengers safe. Only use replacement tires and wheels that are the same size, load index, speed rating and type (such as P-metric versus LT-metric or all-season versus all-terrain) as those originally provided by Ford. The recommended tire and wheel size may be found on either the Safety Compliance Certification Label or the Tire Label which is located on the B-Pillar or edge of the driver’s door. If this information is not found on these labels then you should consult your Ford Dealer. Use of any tire or wheel not recommended by Ford can affect the safety and performance of your vehicle, which could result in an increased risk of loss of vehicle control, vehicle rollover, personal injury and death. Additionally the use of non-recommended tires and wheels could cause steering, suspension, axle or transfer case/power transfer unit failure. If you have questions regarding tire replacement, see an authorized dealer. When you need to replace your tires, please visit your Ford or Lincoln Mercury Dealership for name-brand tires and people who know your vehicle.

Scheduled Maintenance

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EEPITGENUINE

Batteries

The technicians at your Ford or Lincoln Mercury dealership can determine the health of your vehicle’s battery during any service visit. The Motorcraft Tested Tough Max Series with its “long-life” design outlasted other long-life batteries by up to 200%. That’s one reason why we stand behind this battery with a national, 3-year, free replacement warranty and prorated-cost replacement thereafter for up to 100 months and unlimited mileage. Should your battery need to be replaced, please consider a Motorcraft brand battery that meets your vehicle’s Ford Motor Company specifications.

Brakes

Keep It Genuine

Your Ford or Lincoln Mercury Dealership has the right brake parts for your vehicle and their factory-trained technicians know exactly how to install them. Ford Original Equipment and Motorcraft replacement brake pads, shoes, rotors and drums meet the stringent standards of Ford Motor Company engineers, and they’re also Federal Motor Vehicle Safety Standard (FMVSS) compliant. In addition, all Ford Original Equipment replacement brake pads, shoes, rotors, and drums are vehicle tested for durability and noise suppression. The right brake parts and installation are essential to proper brake system operation.

Scheduled Maintenance

2009 Scheduled Maintenance Guide (smg) Scheduled Maintenance Guide USA (fus)

EEPITGENUINE

Oil & Lubricants

It is important to follow a regular maintenance schedule for changing your vehicle’s oil and lubricants. Motorcraft Oils and Lubricants meet the stringent standards set by Ford Motor Company. Motorcraft Oils are formulated to reduce engine friction, improve fuel economy, and protect against deposits and wear. The American Petroleum Industry certifies them, so you know Motorcraft oil stands up to the tests of both Ford and independent engineers.

Collision

An accident is an upsetting experience and collision repair is often complicated and confusing. Here are a few pointers to help you better understand the collision repair process and make sure your vehicle is properly repaired with the right parts. Properly repairing your vehicle will help maintain its value.

Your rights as a consumer

As a consumer, you are within your rights to insist on original equipment replacement parts. These genuine parts are made by the manufacturer to meet stringent criteria for fit, finish, structural integrity, corrosion protection and dent resistance, just like the parts that were originally on your vehicle. Insist on genuine Ford replacement parts.

The collision shop

Many Ford and Lincoln Mercury Dealerships offer collision repair services. Ask your selling dealership about their capabilities to help with collision repair.

Scheduled Maintenance

2009 Scheduled Maintenance Guide (smg) Scheduled Maintenance Guide USA (fus)

ULTI-POINTINSPECTION

Parts

Genuine Ford Collision Parts are designed, engineered, and warranted by Ford Motor Company. See your dealer for limited warranty details. They are manufactured to the same specifications as those on your vehicle when it was built. The right replacement parts will help maintain the value of your vehicle.

Ford recommended scheduled maintenance – In order to keep your vehicle running right, it is important to have the systems on your vehicle checked regularly. This can help identify potential issues and prevent major problems. Ford Motor Company recommends the following multi-point inspection be performed at every scheduled maintenance interval to help ensure your vehicle keeps running great.

MULTI-POINT INSPECTION - Recommended at every visit

Check and top up fluid levels: brake, coolant recovery reservoir, manual and automatic transmission (if equipped

❑

with an underhood dipstick), power steering and window washer Inspect tires for wear and check air pressure, including spare.

❑

Check exhaust system for leaks, damage, loose parts and foreign material.

❑

Check battery performance.

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Check operation of horn, exterior lamps, turn signals and hazard warning lights.

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Check radiator, coolers, heater and air conditioning hoses.

❑

Inspect windshield washer spray and wiper operation.

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Check windshield for cracks, chips and pitting.

❑

Inspect for oil and fluid leaks.

❑

Inspect engine air filter.

❑

Inspect half shaft dust boots, if equipped.

❑

Check shocks and struts and other suspension components for leaks and damage.

❑

Inspect steering and linkage.

❑

Inspect accessory drive belt(s).

❑

Inspect clutch operation, if equipped.

❑

Keep It Genuine

2009 Scheduled Maintenance Guide (smg) Scheduled Maintenance Guide USA (fus)

Scheduled Maintenance

ULTI-POINTINSPECTION

Be sure to ask your Ford or Lincoln Mercury Dealership Service Advisor or Technician about the multi-point vehicle inspection. It’s a comprehensive way to perform a thorough inspection of your vehicle. It’s your checklist that gives you immediate feedback on the overall condition of your vehicle. You’ll know what’s been checked, what’s okay, as well as those things that may require future or immediate attention. The multi-point vehicle inspection is one more way to keep your vehicle running great!

Scheduled Maintenance

2009 Scheduled Maintenance Guide (smg) Scheduled Maintenance Guide USA (fus)

ORMALSCHEDULETRUCKS,FULLSIZEVANS

Change engine oil and replace oil filter

❑

Rotate tires, inspect tires for wear and measure

❑

tread depth (vehicles with dual rear wheels should only rotate if unusual wear is noted) Inspect the wheels and related components for

❑

abnormal noise, wear, looseness, or drag Perform multi-point inspection (recommended)

❑

Change engine oil and replace oil filter

❑

Replace cabin air filter (if equipped)

❑

Inspect steering linkage, ball joints, suspension,

❑

tie rod ends, driveshaft, and U-joints (lubricate if equipped with Zerk fittings) Inspect engine cooling system and hoses

❑

Inspect brake pads, shoes, rotors, drums, brake

❑

lines and hoses and parking brake system. Inspect half shaft boots (if equipped)

❑

Inspect exhaust system and heat shields

❑

Inspect automatic transmission fluid level (if

❑

equipped with an underhood dipstick) Inspect and lubricate 4x4 front axle U-joints

❑

Rotate tires, inspect tires for wear and measure

❑

tread depth (vehicles with dual rear wheels should only rotate if unusual wear is noted) Inspect the wheels and related components for

❑

abnormal noise, wear, looseness, or drag Perform multi-point inspection (recommended)

❑

7,500 miles

RO#: P&A C

ATE:MILEAGE:

15,000 miles

RO#: P&A C

ATE:MILEAGE:

DEALER VALIDATION:

& SUV

ODE:

Normal Schedule

Trucks, Fullsize

Vans & SUVs

2009 Scheduled Maintenance Guide (smg) Scheduled Maintenance Guide USA (fus)

Scheduled Maintenance

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