Mercury 2008 Mariner, 2008 Milan, 2008 Sable, 2008 Mountaineer, 2008 Grand Marquis Warranty
Your satisfaction is our #1 goal. If you have questions or concerns, or are
unsatisfied with the service you are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company policies or procedures, please contact the Ford Customer Relationship
Center.
In the United States:
Ford Motor Company
Customer Relationship Center
(TDD for the hearing impaired:
In Caribbean, Central America, Israel,
Sub-Saharan Africa, and Asia Pacific:
P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
1-800-232-5952)
www.customersaskford.com
Ford Motor Company
Ford Export Operations
Attention: Owner Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
Telephone: (313) 594-4857
Fax: (313) 390-0804
E-mail: wdmocac@ford.com
In Middle East & North Africa:
Ford Middle East & North Africa
Customer Relationship Center
API World Tower 17th Floor
Sheikh Zayed Road
Dubai, United Arab Emirates
Telephone: 971-4-3326084
Fax: 971-4-3327299
E-Mail: menacac@ford.com
In Canada:
Customer Relationship Centre
Ford Motor Company
of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
In Puerto Rico and Virgin Islands:
Ford Motor Company
Caribbean Inc.
P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
Telephone: (787) 782-5959
Fax: (787) 781-8975
E-mail: prcac@ford.com
Table of Contents
1. INTRODUCTION 1
2. IMPORTANT INFORMATION YOU SHOULD KNOW 2
If You Need Customer Assistance 2
Know When Your Warranty Begins 2
Check Your Vehicle 2
Maintain Your Vehicle Properly 2
Who Pays For Warranty Repairs? 3
Do Warranties Apply In Other Countries? 4
3. THE NEW VEHICLE LIMITED WARRANTY FOR
YOUR 2008-MODEL VEHICLE
Limitations And Disclaimers 5
What Is Covered? 8
What Is Not Covered? 12
4. IN ADDITION ... 16
Roadside Service Assistance (United States,
Puerto Rico, And U.S. Virgin Islands)
5. FEDERAL REQUIREMENTS FOR EMISSIONS
WARRANTIES
What Is Covered? 20
What Is Not Covered? 22
6. CALIFORNIA REQUIREMENTS FOR EMISSIONS
WARRANTIES
What Is Covered? 28
What Is Not Covered? 30
7. ADDITIONAL INFORMATION ABOUT YOUR
EMISSIONS WARRANTY COVERAGE, UNDER
FEDERAL AND CALIFORNIA REQUIREMENTS
8. NOISE EMISSIONS WARRANTY 33
9. FORD EXTENDED SERVICE PLAN 34
10. BETTER BUSINESS BUREAU (BBB)
AUTO LINE PROGRAM
11. STATE WARRANTY ENFORCEMENT LAWS 36
12. IMPORTANT INFORMATION ABOUT
AMBULANCE CONVERSIONS
13. IMPORTANT INFORMATION ABOUT FORD
LIMOUSINE CONVERSIONS
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17
23
31
35
37
38
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1. Introduction
Ford Motor Company and your selling dealer thank you for selecting
one of our quality products. Our commitment to you and your vehicle
begins with quality protection and service.
When you need warranty repairs, your selling dealer would like you to
return to it for that service, but you may also take your vehicle to another Ford Motor Company dealership authorized for warranty repairs.
Certain warranty repairs require special training though, so not all dealers are authorized to perform all warranty repairs. That means that, depending on the warranty repair needed, the vehicle may need to be
taken to another dealer. If a particular dealership cannot assist you, then
contact the Customer Relationship Center at 1-800-392-3673.
If you own or lease a 2008-model E-350 Livery Van equipped with the
Livery Service Package or a 2008-model Crown Victoria Police Interceptor equipped with the Fleet Crown Police Package Option, refer to the
Addendum Card that was given to you when you took delivery of your
vehicle for further explanation of the amendments to the New Vehicle
Limited Warranty. Please ask the vehicle modifier for a copy of the Addendum Card if you wish to review it prior to taking delivery of the vehicle.
This booklet explains in detail the warranty coverages that apply to your
2008-model car or light truck. If you bought a previously owned 2008model vehicle, you are eligible for any remaining warranty coverages.
Ford Motor Company provides the Emissions Defect Warranties and
Emissions Performance Warranties which cover your emissions control systems, and Noise Emissions Warranty which applies only to
medium/heavy duty trucks over 10,000 pounds Gross Vehicle Weight Rating (pages 17-33).
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2. Important information you should know
IF YOU NEED CUSTOMER ASSISTANCE
Your Ford Motor Company dealer is available to assist you with all your
automotive needs. Please follow the procedures outlined on the front
page of this booklet.
In addition, if you are an eligible U.S. owner, you may use - at no cost the services of the BBB AUTO LINE program. For details, see Better Business Bureau (BBB) AUTO LINE program,
KNOW WHEN YOUR WARRANTY BEGINS
Your Warranty Start Date is the day you take delivery of your new vehicle or the day it is first put into service (for example, as a dealer demonstrator), whichever occurs first.
CHECK YOUR VEHICLE
We try to check vehicles carefully at the assembly plant and the dealership, and we usually correct any damage to paint, sheet metal, upholstery, or other appearance items. But occasionally something may slip
past us, and a customer may find that a vehicle was damaged before he
or she took delivery. If you see any damage when you receive your vehicle, notify your dealership within one week.
page 35 or call 1-800-955-5100.
MAINTAIN YOUR VEHICLE PROPERLY
Your glove compartment contains an Owner Guide and a Scheduled
Maintenance Guide which indicate the scheduled maintenance re-
quired for your vehicle. Proper maintenance guards against major repair
expenses resulting from neglect or inadequate maintenance, may help
increase the value you receive when you sell or trade your vehicle, and is
important in allowing your vehicle to comply with applicable emissions
standards.
It is your responsibility to make sure that all of the scheduled maintenance is performed and that the materials used meet Ford engineering
specifications. Failure to perform scheduled maintenance as specified in
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the Scheduled Maintenance Guide will invalidate warranty coverage on
parts affected by the lack of maintenance. Make sure that receipts for
completed maintenance work are retained with the vehicle and confirmation of maintenance work is always entered in your Scheduled Mainte-
nance Guide.
Your Ford or Lincoln Mercury dealership, or Ford or Lincoln Mercury
Auto Care Service Center, has factory-trained technicians who can perform the required maintenance using genuine Ford parts. The dealership
looks forward to meeting your every service need to maximize your satisfaction with your vehicle.
WHO PAYS FOR WARRANTY REPAIRS?
You will not be charged for repairs covered by any applicable warranty
during the stated coverage periods, unless specifically stated elsewhere
in this guide.
Some states have mandated alternate time coverage periods for parts of
your vehicle (e.g. seatbelts).
Some states and/or local governments may require a tax on a portion of
warranty repairs. Where applicable law allows, the tax must be paid by
you, the owner of the vehicle.
During the Bumper to Bumper Warranty period, dealers may receive instructions to provide no-cost, service-type improvements - not originally
included in your Scheduled Maintenance Guide - intended to increase
your overall satisfaction with your vehicle.
Sometimes Ford may offer a special adjustment program to pay all or
part of the cost of certain repairs beyond the terms of the applicable
warranty. Check with your dealer or call 1-800-392-3673 to learn whether
any adjustment program is applicable to your vehicle. Please have your
vehicle identification number available.
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DO WARRANTIES APPLY IN OTHER COUNTRIES?
The New Vehicle Limited Warranty and the Emissions Warranties
described in this booklet apply to your vehicle if:
• it was originally purchased through the Ford Worldwide Direct Marketing Operations Military Sales Program; or
• it was originally sold or leased by Ford Motor Company or one of its
dealers in the United States or U.S. Federalized Territories, and it was
originally registered/licensed and operated in the United States, U.S.
Federalized Territories, or Canada.
If you meet either of these two requirements, you do have warranty coverage when you travel with this vehicle outside the United States, U.S.
Federalized Territories, or Canada. In some cases, however, you may
have to pay the servicing Ford dealer in a foreign country or U.S. Federalized Territory for a repair that is covered under the U.S. warranty. If
this happens, be sure to save the paid repair order or invoice. You should
present this document to a U.S. Ford Motor Company dealer for warranty refund consideration. Refer to www.Ford.com for additional customer assistance reference information.
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3. The New Vehicle Limited Warranty for your
2008-model vehicle
LIMITATIONS AND DISCLAIMERS
All of the warranties in this booklet are subject to the following limitations and disclaimers:
The warranties in this booklet are the only express warranties applicable to your vehicle. Ford does not assume or authorize anyone to
assume for it any other obligation or liability in connection with your
vehicle or these warranties. No person, including Ford employees or
dealers, may modify or waive any part of these warranties.
Ford and its dealers reserve the right to make changes in or additions
to vehicles built or sold by them at any time without incurring any
obligation to make the same or similar changes or additions to vehicles previously built or sold.
Ford and its dealers also reserve the right to provide post-warranty
repairs, conduct recalls, or extend the warranty coverage period for
certain vehicles or vehicle populations, at the sole discretion of Ford.
The fact that Ford has provided such measures to a particular vehicle
or vehicle population in no way obligates Ford to provide similar accommodations to other owners of similar vehicles.
As a condition of these warranties, you are responsible for properly
using, maintaining, and caring for your vehicle as outlined in your
Owner Guide and Scheduled Maintenance Guide. Ford recommends
that you maintain copies of all maintenance records and receipts for
review by Ford.
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Ford and your dealer are not responsible for any time or income that
you lose, any inconvenience you might be caused, the loss of your
transportation or use of your vehicle, the cost of rental vehicles, fuel,
telephone, travel, meals, or lodging, the loss of personal or commercial
property, the loss of revenue, or for any other incidental or consequential damages you may have.
Punitive, exemplary, or multiple damages may not be recovered unless
applicable law prohibits their disclaimer.
You may not bring any warranty-related claim as a class representative, a private attorney general, a member of a class of claimants or in
any other representative capacity.
Ford shall not be liable for any damages caused by delay in delivery or
furnishing of any products and/or services.
You may have some implied warranties. For example, you may have an
implied warranty of merchantability (that the car or light truck is reasonably fit for the general purpose for which it was sold) or an implied warranty of fitness for a particular purpose (that the car or light
truck is suitable for your special purposes), if a special purpose was
specifically disclosed to Ford itself not merely to the dealer before
your purchase, and Ford itself not just the dealer told you the vehicle
would be suitable for that purpose.
These implied warranties are limited, to the extent allowed by law, to
the time period covered by the written warranties, or to the applicable
time period provided by state law, whichever period is shorter.
These implied warranties do not apply at all if you use your vehicle
for business or commercial purposes. In addition, the implied warranty
of fitness for a particular purpose does not apply if your vehicle is
used for racing, even if the vehicle is equipped for racing.
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The warranties contained in this booklet and all questions regarding
their enforceability and interpretation are governed by the law of the
state in which you purchased your Ford vehicle. Some states do not
allow Ford to limit how long an implied warranty lasts or to exclude
or limit incidental or consequential damages, so the limitation and exclusions described above may not apply to you.
NOTE: This information about the limitation of implied warranties and the exclusion of incidental and consequential damages
under the NEW VEHICLE LIMITED WARRANTY also applies to
the EMISSIONS WARRANTIES described on pages 17-32.
Ford participates in the BBB AUTO LINE warranty dispute resolution
program. You may contact BBB AUTO LINE by calling 800-955-5100.
You are required to submit your warranty dispute to the BBB AUTO
LINE before exercising rights or seeking remedies under the Federal
Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. To the extent
permitted by the applicable state ‘‘Lemon Law’’, you are also required
to submit your warranty dispute to the BBB AUTO LINE before exercising any rights or seeking remedies under the ‘‘Lemon Law’’. If you
choose to seek remedies that are not created by the Magnuson-Moss
Warranty Act or the applicable state ‘‘Lemon Law,’’ you are not required to first use BBB AUTO LINE to resolve your dispute – although
the program is still available to you.
For more information regarding the BBB AUTO LINE program, see
page 35 of this booklet.
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QUICK REFERENCE: WARRANTY COVERAGE
This chart gives a general summary of your warranty coverage provided
by Ford Motor Company under the New Vehicle Limited Warranty.
Please refer to the description of warranty coverage for more specific
information.
For each type of coverage, the chart shows two measures:
• years in service • miles driven
The measure that occurs first determines how long your coverage lasts.
For example: Your Bumper to Bumper Coverage lasts for three years unless you drive more than 36,000 miles before three years elapse. In
that case, your coverage ends at 36,000 miles.
For more details on coverage, see:
➡ What is Covered? (pages 8-12)
➡ What is Not Covered? (pages 12-15)
WHAT IS COVERED?
Your NEW VEHICLE LIMITED WARRANTY gives you specific legal
rights. You may have other rights that vary from state to state. Under
your New Vehicle Limited Warranty if:
- your Ford vehicle is properly operated and maintained, and
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- was taken to a Ford dealership for a warranted repair during the warranty period,
then authorized Ford Motor Company dealers will, without charge, repair, replace, or adjust all parts on your vehicle that malfunction or fail
during normal use during the applicable coverage period due to a
manu-
facturing defect in factory-supplied materials or factory workmanship.
This warranty does not mean that each Ford vehicle is defect free. Defects may be unintentionally introduced into vehicles during the design
and manufacturing processes and such defects could result in the need
for repairs. For this reason, Ford provides the New Vehicle Limited Warranty in order to remedy any such defects that result in vehicle part malfunction or failure during the warranty period.
The remedy under this written warranty, and any implied warranty, is
limited to repair, replacement, or adjustment of defective parts. This exclusive remedy shall not be deemed to have failed its essential purpose
so long as Ford, through its authorized dealers, is willing and able to repair, replace, or adjust defective parts in the prescribed manner. Ford’s
liability, if any, shall in no event exceed the cost of correcting manufacturing defects as herein provided and upon expiration of this warranty,
any such liability shall terminate.
Conditions that are not covered by the New Vehicle Limited Warranty
are described on pages 12-15. When making warranty repairs on your
vehicle, the dealer will use Ford or Motorcraft parts or remanufactured
or other parts that are authorized by Ford, at the discretion of Ford or
the Ford dealership.
Nothing in this warranty should be construed as requiring defective parts
to be replaced with parts of a different type or design than the original
part, so long as the vehicle functions properly with the replacement part.
Moreover, Ford and its authorized dealers are entitled to a reasonable
time and a reasonable number of attempts within which to diagnose and
repair any defect covered by this warranty.
In certain instances, Ford may authorize repairs at other than Ford
dealer facilities.
Two separate warranties apply to tires on your new vehicle. The New
Vehicle Limited Warranty covers tire defects in factory supplied material
or workmanship for 100% of labor costs and on a pro rata adjustment
basis for parts. (See the reimbursement schedule below).
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For vehicles within the New Vehicle Limited Warranty time in service
and mileage coverage period, defective tires will be replaced on a pro
rata adjustment basis according to the following mileage-based Reimbursement Schedule:
MILES DRIVEN PERCENT OF PARTS COVERED BY FORD
1-12,000 100%
12,001-24,000 60%
24,001-36,000 30%
The tire manufacturer also provides you with a separate tire warranty
that may extend beyond the New Vehicle Limited Warranty coverage.
You will find the manufacturer’s tire warranty with the owner literature
supplied with your vehicle. You have the option of having a tire warranty
repair performed by the tire manufacturer’s authorized service center. If
you go to a tire service center for a repair covered by the New Vehicle
Limited Warranty, you may be charged a prorated amount for wear or
other charges. If so, you should present your paid invoice detailing the
nature of the charges to any Ford Motor Company dealership for refund
consideration. When making warranty repairs on your vehicle, the dealer
will use Ford or Motorcraft parts or remanufactured or other parts that
are authorized by Ford. In certain instances, Ford may authorize repairs
at other than Ford dealer facilities. Tire replacements under warranty
will be made with the same brand and model as originally equipped with
the vehicle unless the same brand and model is no longer available, in
which case a tire of the same brand, size, load, speed and tread type will
be used. In some circumstances, Ford may authorize another brand
and/or model to substitute for the original brand and model, even if still
available.
Normal tire wear or damage is not reimbursable. See page 15 for details
of what is not covered.
Extended warranty coverage periods are available for certain vehicle parts and conditions. Specifically,
(1) Your vehicle’s Powertrain components are covered for five years or
60,000 miles, whichever occurs first. The extended coverage applies to
the Engine: all internal lubricated parts, cylinder block, cylinder heads,
electrical fuel pump, electronic engine control unit, engine mounts, flywheel, injection pump, manifold (exhaust and intake), manifold bolts, oil
pan, oil pump, seals and gaskets, thermostat, thermostat housing, timing
chain cover, timing chain (gears or belt), turbocharger/supercharger unit,
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