Mercury 2003 Marauder, 2003 Mountaineer, 2003 Grand Marquis, 2003 Sable Warranty

Your satisfaction is our #1 goal. If you have questions or concerns with your vehicle, we suggest you follow these steps:
1. Contact your Sales Representative or Service Advisor at your selling/servicing dealership.
2. If the inquiry or concern remains unresolved, contact the Sales Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level, please contact the Ford Customer Relationship Center.
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
In Caribbean, Central America, Israel and Sub-Saharan Africa:
Worldwide Direct Market Operations
P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
TDD for hearing impaired:
1-800-232-5952
Ford Motor Company
Attention: Owner Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
Telephone: (313) 594-4857
Fax: (313) 390-0804
E-mail: wdmocac@ford.com
In Middle East & North Africa:
Ford Middle East & North Africa
Customer Relationship Center
API World Tower 17th Floor
Sheikh Zayed Road
Dubai, United Arab Emirates
Telephone: 971-4-3326084
Fax: 971-4-3327299
E-Mail: menacac@ford.com
In Canada:
Ford Motor Company
Customer Relationship Centre
of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
In Puerto Rico and Virgin Islands:
Ford Motor Company
Caribbean Inc. P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
Telephone: (787) 782-5959
Fax: (787) 781-8975
E-mail: prcac@ford.com
Table of Contents
1. INTRODUCTION 1
2. IMPORTANT INFORMATION YOU SHOULD KNOW 2
If You Need Customer Assistance 2
Know When Your Warranty Begins 2
Check Your Vehicle 2
Maintain Your Vehicle Properly 2
Who Pays For Warranty Repairs? 3
Do Warranties Apply In Other Countries? 3
3. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2003-MODEL VEHICLE 4
Quick Reference: Warranty Coverage 5
What Is Covered? 5
Bumper To Bumper Coverage 5
Safety Restraint Coverage 6
Corrosion Coverage 6
7.3L PowerStrokeDiesel Engine Coverage 7
What Is Not Covered? 7
4. IN ADDITION ... 10
Roadside Service (United States, Puerto Rico, And U.S. Virgin Islands) 10
5. FEDERAL REQUIREMENTS FOR EMISSIONS WARRANTIES 11
Quick Reference: Emissions Warranty Coverage 11
Emissions Defect Warranty Coverage 12
Emissions Performance Warranty Coverage 12
What Is Covered? 13
What Is Not Covered? 14
6. CALIFORNIA REQUIREMENTS FOR EMISSIONS WARRANTIES 15
Quick Reference: Emissions Warranty Coverage 15
Explanation Of California Emissions Warranties 16
What Is Covered? 18
What Is Not Covered? 20
7. ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 21
8. NOISE EMISSIONS WARRANTY 24
9. FORD EXTENDED SERVICE PLAN 25
10. DISPUTE SETTLEMENT BOARD 26
11. STATE WARRANTY ENFORCEMENT LAWS 2727
12. IMPORTANT INFORMATION ABOUT AMBULANCE CONVERSIONS 2828
13. IMPORTANT INFORMATION ABOUT LIMOUSINE CONVERSIONS 28
1. Introduction
Ford Motor Company and your selling dealer thank you for selecting one of our quality products. Our commitment to you and your vehicle begins with quality protection and service.
When you need warranty repairs, your selling dealer would like you to return to it for that service, but you may also take your vehicle to another Ford Motor Company dealership authorized for warranty repairs. Certain warranty repairs require special training though, so not all dealers are authorized to perform all warranty repairs. That means that, depending on the warranty repair needed, the vehicle may need to be taken to another dealer. If a particular dealership cannot assist you, then contact the Customer Relationship Center at 1-800-392-3673.
This booklet explains in detail the warranty coverages that apply to your 2003-model car or light truck. If you bought a previously owned 2003-model vehicle, you are eligible for any remaining warranty coverages.
Ford Motor Company provides the Emissions Defect Warranties and Emissions Performance Warranties which cover your emissions control systems, and Noise Emissions Warranty which applies only to medium/heavy duty trucks over 10,000 pounds Gross Vehicle Weight Rating (pages 11-24).
Ford Motor Vehicle Assurance Company (a subsidiary of Ford Motor Company, The American Road, Dearborn, MI 48121) provides the New Vehicle Limited Warranty (pages 4-7), except that Ford Motor Company provides the New Vehicle Limited Warranty in Alaska, Illinois, Louisiana, Minnesota, Montana, New Hampshire, New Jersey, New York, South Dakota, Vermont, Virginia, Washington, West Virginia, Wisconsin. This list is accurate as of the publishing date of this guide. If you are interested in verifying the warranty provider for your vehicle, please call the Customer Relationship Center at 1-800-392-3673. Where it is the warranty provider, Ford Motor Vehicle Assurance Company will use Ford Motor Company as its agent. The warranty coverage you receive and your dealer’s handling of any warranty-covered repair will be the same regardless of the warranty provider.
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2. Important information you should know
IF YOU NEED CUSTOMER ASSISTANCE
Your Ford Motor Company dealer is available to assist you with all your automotive needs. Please follow the procedures outlined on the front page of this booklet.
In addition, if you are an eligible U.S. owner, you may use - at no cost ­the services of the Dispute Settlement Board. The Board is a panel of impartial individuals who resolve disputes. For details, see Dispute Settlement Board, page 26 or call 1-800-428-3718.
KNOW WHEN YOUR WARRANTY BEGINS
Your Warranty Start Date is the day you take delivery of your new vehicle or the day it is first put into service (for example, as a dealer demonstrator), whichever occurs first.
CHECK YOUR VEHICLE
We try to check vehicles carefully at the assembly plant and the dealership, and we usually correct any damage to paint, sheet metal, upholstery, or other appearance items. But occasionally something may slip past us, and a customer may find that a vehicle was damaged before he or she took delivery. If you see any damage when you receive your vehicle, notify your dealership within one week.
MAINTAIN YOUR VEHICLE PROPERLY
Your glove compartment contains an Owner Guide and a Scheduled Maintenance Guide
for your vehicle. Proper maintenance guards against major repair expenses resulting from neglect or inadequate maintenance, may help increase the value you receive when you sell or trade your vehicle, and is important in allowing your vehicle to comply with applicable emissions standards.
It is your responsibility to make sure that all of the scheduled maintenance is performed and that the materials used meet Ford engineering specifications. Failure to perform scheduled maintenance as specified in the Service Guide will invalidate warranty coverage on parts affected by the lack of maintenance. Make sure that receipts for completed maintenance work are retained with the vehicle and confirmation of maintenance work is always entered in your Scheduled Maintenance Guide
which indicate the scheduled maintenance required
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Your Ford or Lincoln Mercury dealership, or Ford or Lincoln Mercury Auto Care Service Center, has factory-trained technicians who can perform the required maintenance using genuine Ford parts. The dealership looks forward to meeting your every service need to maximize your satisfaction with your vehicle.
WHO PAYS FOR WARRANTY REPAIRS?
You will not be charged for covered warranty repairs made during the warranty periods for Bumper to Bumper, Safety Restraint, Corrosion, or Emissions Coverage.
Some states have mandated alternate time coverage periods for parts of your vehicle (e.g. seatbelts).
Some states and/or local governments may require a tax on a portion of warranty repairs. Where applicable law allows, the tax must be paid by you, the owner of the vehicle.
During the Bumper to Bumper Warranty period, dealers may receive instructions to provide no-cost, service-type improvements - not originally included in your Scheduled Maintenance Guide - intended to increase your overall satisfaction with your vehicle.
Sometimes Ford may offer a special adjustment program to pay all or part of the cost of certain repairs beyond the terms of the applicable warranty. Check with your dealer or call 1-800-392-3673 (FORD) to
learn whether any adjustment program is applicable to your vehicle. Please have your vehicle identification number available.
DO WARRANTIES APPLY IN OTHER COUNTRIES?
The New Vehicle Limited Warranty and the Emissions Warranties described in this booklet apply to your vehicle if:
it was originally purchased through the Ford Worldwide Direct Marketing Operations Military Sales Program; or
it was originally sold or leased by Ford Motor Company or one of its dealers in the United States or U.S Federalized Territories, and it was originally registered/licensed and operated in the United States, U.S. Federalized Territories, or Canada.
If you meet either of these two requirements, you do have warranty coverage when you travel with this vehicle outside the United States, U.S. Federalized Territories, or Canada. In some cases, however, you may have to pay the servicing Ford dealer in a foreign country or U.S. Federalized Territory for a repair that is covered under the U.S. warranty. If this happens, be sure to save the paid repair order or invoice. You should present this document to a U.S. Ford Motor Company dealer for warranty refund consideration. Refer to www.Ford.com for additional customer assistance reference information.
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3. The new vehicle limited warranty for your 2003-model vehicle
Your NEW VEHICLE LIMITED WARRANTY gives you specific legal rights. You may have other rights that vary from state to state. The New Vehicle Limited Warranty is the only express warranty applicable to your vehicle. Neither Ford or Ford Motor Vehicle Assurance Company assumes nor authorizes anyone to assume for it any other obligation or liability in connection with your vehicle or this warranty.
Ford, Ford Motor Vehicle Assurance Company and your dealer are not responsible for any time that you lose, for any inconvenience you might be caused, for the loss of your transportation, or for any other incidental or consequential damages you may have.
You may have some implied warranties. For example, you may have:
an implied warranty of merchantability (that the car or light truck is reasonably fit for the general purpose for which it was sold); or
an implied warranty of fitness for a particular purpose (that the car or light truck is suitable for your special purposes).
These implied warranties are limited, to the extent allowed by law, to the time period covered by the written warranties, or to the applicable time period provided by state law, whichever period is shorter.
Some states do not allow Ford or Ford Motor Vehicle Assurance Company to limit how long an implied warranty lasts or to exclude or limit incidental or consequential damages, so the limitation and exclusions described above may not apply to you.
NOTE: This information about the limitation of implied warranties and the exclusion of incidental and consequential damages under the
NEW VEHICLE LIMITED WARRANTY also applies to the EMISSIONS WARRANTIES described on pages 11–24.
NOTE: If you are an eligible U.S. owner and have a warranty concern
unresolved by your dealer, you may use the services of the Dispute Settlement Board (see page 26).
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QUICK REFERENCE: WARRANTY COVERAGE
This chart gives a general summary of your warranty coverage provided by Ford Motor Company or Ford Motor Vehicle Assurance Company under the New Vehicle Limited Warranty. Please refer to the description of warranty coverage for more specific information.
For each type of coverage, the chart shows two measures:
years in service miles driven
Your New Vehicle Limited Warranty
TYPE OF
COVERAGE
YEARS IN
SERVICE/MILES
DRIVEN
BUMPER TO BUMPER
SAFETY RESTRAINT SYSTEM
CORROSION (Perforation only)
7.3L POWERSTROKE DIESEL ENGINE
3/36,000
5/50,000
5/UNLIMITED
5/100,000
The measure that occurs first determines how long your coverage lasts. For example: Your Bumper to Bumper Coverage lasts for three years ­unless you drive more than 36,000 miles before three years elapse. In that case, your coverage ends at 36,000 miles.
For more details on coverage, see:
What is Covered? (pages 5-7)What is Not Covered? (pages 7-9)
WHAT IS COVERED?
The New Vehicle Limited Warranty coverage is provided by Ford Motor Company or Ford Motor Vehicle Assurance Company, a subsidiary of Ford Motor Company. These coverages include Bumper to Bumper coverage, Safety Restraint coverage, Corrosion coverage, and 7.3L PowerStrokeDiesel Engine coverage.
Bumper To Bumper Coverage
Under your New Vehicle Limited Warranty, Bumper to Bumper Coverage begins at the warranty start date and lasts for three years or 36,000 miles, whichever occurs first. During this coverage period, authorized Ford
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Motor Company dealers will repair, replace, or adjust all parts on your vehicle that are defective in factory-supplied materials or workmanship. Items or conditions that are not covered by the New Vehicle Limited Warranty are described on pages 7-9.
Two separate warranties apply to tires on your new vehicle. The new Vehicle Limited Warranty provides no-cost coverage for tire repairs, replacements, or adjustments due to defects in factory-supplied materials or workmanship during the Bumper to Bumper Coverage period. The tire manufacturer also provides you with a separate tire warranty that may extend beyond the Bumper to Bumper Coverage period. You will find the manufacturers tire warranty with the owner literature supplied with your vehicle.
During the Bumper to Bumper Coverage period, your authorized Ford Motor Company dealer has the desire to ensure your complete satisfaction at no out-of-pocket cost to you. In addition, you have the option of having a tire warranty repair performed by the tire manufacturers authorized service center. If you go to a tire service center during the Ford Bumper to Bumper Coverage period for a covered repair (replacement or adjustment), you may be charged a prorated amount for wear or other charges. If so, you should present your paid invoice detailing the nature of the charges to any Ford Motor Company dealership for refund consideration.
When making warranty repairs on your vehicle, the dealer will use Ford or Motorcraft parts or remanufactured or other parts that are authorized by Ford. In certain instances, Ford may authorize repairs at other than Ford dealer facilities.
Safety Restraint Coverage
Under your New Vehicle Limited Warranty, Safety Restraint Coverage begins at the warranty start date and lasts for five years or 50,000 miles, whichever occurs first.
During this coverage period, Ford Motor Company or Ford Motor Vehicle Assurance Company warrants your vehicles safety belts and air bag Supplemental Restraint System (SRS) against defects in factory-supplied materials or workmanship.
Corrosion Coverage
Under your New Vehicle Limited Warranty, Corrosion Coverage begins at the warranty start date and covers body sheet metal panels against corrosion due to a defect in factory-supplied materials or workmanship. Corrosion coverage (which lasts for 5 years, regardless of miles driven) only appliesif the corrosion causes perforation (holes) in body sheet metal panels.
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