Address:
Phone:
Your satisfaction is our #1 goal. If you have questions or concerns about your vehicle, we
suggest you follow these steps:
1. Contact your Sales Representative or Service Advisor at your selling/servicing dealership.
2. If the inquiry or concern remains unresolved, contact the Sales Manager or Service
Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level, please contact the
Ford Customer Assistance Center.
In the US, contact:
TDD for the hearing impaired: 1-800-232-5952
In Canada, contact:
Outside the US or Canada, contact:
Ford Motor Company
Customer Assistance Center
300 Renaissance Center
PO Box 43360
Detroit, MI 48243
1-800-392-3673 (FORD)
Customer Assistance Centre
Ford Motor Company of Canada, Limited
PO Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
Ford Motor Company
Worldwide Export Operations
1555 Fairlane Drive
Allen Park, Michigan 48101 USA
Telephone: (313) 594-4857
Fax: (313) 390-0804
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Table of Contents
General maintenance information3
Normal schedule5
Severe duty schedule14
Owner maintenance checks27
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General maintenance information
GENERAL MAINTENANCE INFORMATION
The required scheduled maintenance services listed
in this guide are considered essential to the proper
operation, safety and performance of your Ford
Motor Company vehicle. We recommend that you
also perform the Owner Maintenance Checks listed.
These services are matters of day-to-day care that
are also important to the proper operation of your
vehicle. The recommended lubricants, fluids and
service parts conforming to Ford Specifications are
available from your Ford or Lincoln-Mercury dealer.
This guide gives you a place to record the services
that are performed on your vehicle so that you can
keep a record of when parts should be checked or
replaced. Give your “Service Guide” to your Ford or
Lincoln-Mercury service manager.
Maintenance: An investment
Maintenance is an investment that will pay dividends
in the form of improved reliability, durability and
resale value.
To assure the durability of your vehicle and its
emission control systems, it is necessary that
scheduled maintenance be performed at the
designated intervals.
Ford strongly recommends the use of genuine Ford
replacement parts. If other than Ford or Motorcraft
parts or Ford authorized remanufactured parts are
used for maintenance replacements or for the
service of components affecting emission control,
the non-Ford parts should be equivalent to genuine
Ford Motor Company parts in performance and
durability. It is the owner’s responsibility to
determine the equivalency of such parts. Please
consult your “Warranty Information Booklet” for
complete warranty information.
No cost PCV valve replacement
The PCV valve is a critical emission component. Your
dealer will replace the valve at no cost at 96,000
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General maintenance information
kilometers (60,000 miles), except in Canada and
California.
PRE-DELIVERY SERVICE CHECK
❒ Pre-Delivery Service Inspection Completed
DEALER AUTHORIZATION
Date:
Mileage:
WHAT MAINTENANCE SCHEDULE DO YOU
FOLLOW?
Normal Schedule
Follow the Normal Schedule for most normal
everyday driving conditions.
Severe Duty Schedule
Follow the Severe Duty Schedule if your driving
habits FREQUENTLY include one or more of the
following conditions:
❒ Towing a trailer or using a car-top carrier.
❒ Operating in severe dust conditions.
❒ Extensive idling, such as police, taxi or
door-to-door delivery service.
❒ Short trips of less than 16 km (10 miles) when
outside temperatures remain below 0°F (-18°C).
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Normal schedule
Items for Emission Control Service are shown in
italics.
For items marked with a number in parethenses
such as (1), see footnote at the end of this section.
8,000 KILOMETERS (5,000 MILES)
❒ Change engine oil and replace oil filter.
❒ Rotate tires and adjust air pressure.
DEALER AUTHORIZATION
Date:
Mileage:
16,000 KILOMETERS (10,000 MILES)
❒ Change engine oil and replace oil filter.
DEALER AUTHORIZATION
Date:
Mileage:
24,000 KILOMETERS (15,000 MILES)
❒ Change engine oil and replace oil filter.
❒ Inspect engine cooling system, hoses, and
clamps; check coolant strength every 24,000
km (15,000 miles) or 12 months.
❒ Replace passenger compartment air filter
❒ Rotate tires and adjust air pressure.
DEALER AUTHORIZATION
Date:
Mileage:
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Normal schedule
32,000 KILOMETERS (20,000 MILES)
❒ Change engine oil and replace oil filter.
DEALER AUTHORIZATION
Date:
Mileage:
40,000 KILOMETERS (25,000 MILES)
❒ Change engine oil and replace oil filter.
❒ Rotate tires and adjust air pressure.
clamps; check coolant strength every 25,000
km (15,000 miles) or 12 months.
❒ Replace passenger compartment air filter.
❒ Inspect exhaust heat shield(s).
❒ Inspect front and rear brakes. (1)
❒ Rotate tires and adjust air pressure.
clamps; check coolant strength every 25,000
km (15,000 miles) or 12 months.
❒ Replace passenger compartment air filter.
❒ Inspect exhaust heat shield(s).
❒ Inspect front and rear brakes. (1)
DEALER AUTHORIZATION
Date:
Mileage:
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Severe duty schedule
(1) If your driving habits include continuous
stop-and-go driving or driving in hilly areas, more
frequent intervals may be required.
(2) At 96,000 km (60,000 miles) your dealer will
replace the PCV valve at no cost on 3.0L Vulcan and
3.0L Flexible Fuel Vehicle - FFV engines except
California and Canada vehicles.
(3) At 160,000 km (100,000 miles) your dealer will
replace the PCV valve at no cost on 3.0L Duratec
engines except California and Canada vehicles.
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Owner maintenance checks
Owner maintenance checks
Listed below are vehicle maintenance checks and
inspections that should be performed by the owner
or qualified service technician at the indicated
intervals. Service information and supporting
specifications are provided in the “Owner Guide”.
Any adverse conditions should be brought to the
attention of your dealer or qualified service
technician for expert service advice as soon as
possible.
The owner maintenance checks are generally not
covered by warranties and you may be charged for
labor, parts and lubricants used.
WHEN YOU STOP FOR FUEL:
❒ Check the engine oil level.
❒ Check coolant level in the recovery bottle.
❒ Check the windshield washer fluid level.
❒ Look for low or under-inflated tires.
WHILE OPERATING YOUR VEHICLE:
❒ Note any changes in the sound of the exhaust or
any smell of exhaust fumes in the vehicle.
❒ Check for vibrations in the steering wheel. Notice
any increased steering effort or looseness in the
steering wheel.
❒ Notice if your vehicle constantly turns slightly or
“pulls” to one side of the road.
❒ When stopping, listen and check for strange
sounds, pulling to one side, increased brake
pedal travel or “hard to push” brake pedal.
❒ If any slipping or changes in the operation of your
transaxle occur, check the transaxle fluid level.
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Owner maintenance checks
❒ Check automatic transaxle PARK function.
❒ Check parking brake.
❒ Check for fluid leaks under your vehicle (water
dripping from the air conditioning system after
use is normal.
AT LEAST MONTHLY:
❒ Check the tire pressure - check tires when cold,
not after a long drive.
❒ Check coolant level in the coolant recovery
reservoir.
❒ Check the operation of all exterior lamps,
including the brake lamps, turn signals and
hazard warning flashers.
AT LEAST TWICE A YEAR: (I.E., EVERY SPRING
AND FALL)
❒ Check radiator, heater and air-conditioning hoses
for leaks or damage.
❒ Check windshield washer spray and wiper
operation. Check and replace worn wiper blades.
❒ Check for worn tires and loose wheel lug nuts.
❒ Check muffler, exhaust pipes, shields and clamps.
❒ Check headlamp alignment.
❒ Check the lap-shoulder belts for wear and
function.
❒ Check air pressure in the spare tire.
❒ Inspect halfshaft dust boots.
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Owner maintenance checks
AT LEAST ONCE A YEAR:
❒ Lubricate all hinges, checks, latches, and all
outside key locks.
❒ Lubricate door rubber weatherstrips.
❒ Clean the body water drain holes.
❒ Check the air conditioning system before the
warm weather season.
❒ Check the power steering fluid level.
❒ Inspect engine cooling system, hoses and clamps;
and check coolant strength
❒ Check the brake fluid level.
❒ Check the battery connections.
❒ Lubricate the transaxle controls and linkage.
If any of these conditions are noted, bring them to
the attention of your dealer or qualified service
technician as soon as possible.
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