Installation and Operation Manual
Heated Drawers
HD and HD-B Series
I&W #07.05.237.00
Do not operate this equipment unless you have
read and understood the contents of this manual!
Failure to follow the instructions contained in this
manual may result in serious injury or death. This
manual contains important safety information
concerning the maintenance, use, and operation
of this product. If you’re unable to understand the
contents of this manual, please bring it to the
attention of your supervisor. Keep this manual in
a safe location for future reference.
No opere este equipo al menos que haya leído y
comprendido el contenido de este manual!
Cualquier falla en el seguimiento de las
instrucciones contenidas en este manual puede
resultar en un serio lesión o muerte. Este manual
contiene importante información sobre seguridad
concerniente al mantenimiento, uso y operación
de este producto. Si usted no puede entender el
contenido de este manual por favor pregunte a su
supervisor. Almacenar este manual en una
localización segura para la referencia futura.
© 2010 Merco, LLC
CONTENTS
WAR NING
NOTICE
CAUTION
Important Owner Information ...............................................i
Introduction............................................................................i
Important Safety Information...............................................1
Model Description.................................................................2
Model Designation ................................................................2
Specifications........................................................................3
Plug Configurations .........................................................3
Electrical Rating Chart — HD-X Models .........................3
Electrical Rating Chart — HD-XB Models .......................3
Food Holding Capacity ....................................................3
Dimensions......................................................................4
Installation.............................................................................5
General............................................................................5
Installing HD-X Models ....................................................5
Installing HD-XB Models..................................................6
IMPORTANT OWNER INFORMATION
Record the model number, serial number (specification label
on back of HD-X models, inside left panel of HD-XB models),
voltage, and purchase date of the unit in the spaces below.
Please have this information available when calling Merco for
service assistance.
Model No. ____________________________________
Serial No. ____________________________________
Voltage ______________________________________
Date of Purchase ______________________________
Operation...............................................................................7
General............................................................................7
Changing the Setpoint Temperature................................7
Food Holding Guide ........................................................8
Maintenance ..........................................................................8
General............................................................................8
Cleaning ..........................................................................8
Removing Lime and Mineral Deposits.............................8
Troubleshooting Guide ........................................................9
Options and Accessories...................................................10
Merco Limited Warranty.......................................Back Page
Business 8:00
Hours: Central Standard Time (C.S.T.)
Telephone: 800.506.9565 (Technical Support)
Additional information can be found by visiting our web site at
www.mercoproducts.com.
AM to 5:00 PM
888.417.5462 (Customer Service)
Merco, LLC
1111 North Hadley Road
Fort Wayne, Indiana 46804
United States of America
INTRODUCTION
Merco Heated Drawers are designed to keep foods at optimum
serving temperatures without affecting quality. They are built
for tough kitchen duty with rugged stainless steel construction,
heavy-duty hardware, stainless steel slides, and positiveclosing drawers. Heated Drawers keep everything from meat
to vegetables to rolls hot and flavor-fresh until served.
On multiple drawer units, each drawer features individual
controls for holding a wider variety of hot foods during peak
serving periods.
Merco Heated Drawers are products of extensive research and
field testing. The materials used were selected for maximum
durability, attractive appearance, and optimum performance.
Every unit is inspected and tested thoroughly prior to shipment.
This manual provides the installation, safety, and operating
instructions for Heated Drawers. Merco recommends all
installation, operating, and safety instructions appearing in this
manual be read prior to installation or operation of the unit.
Safety information that appears in this manual is identifie
the following signal word panels:
WARNING indicates a hazardous situation which, if not
avoided, could result in death or serious injury.
CAUTION indicates a hazardous situation which, if not
avoided, could result in minor or moderate injury.
NOTICE is used to address practices not related to personal
injury.
i
Form No. HDM-0210
d by
IMPORTANT SAFETY INFORMATION
WARNING
NOTICE
CAUTION
WARNING
Read the following important safety information before using this equipment to avoid serious injury or death and
to avoid damage to equipment or property.
ELECTRIC SHOCK HAZARD:
• Plug unit into a properly grounded electrical receptacle
of the correct voltage, size, and plug configuration. If
plug and receptacle do not match, contact a qualified
electrician to determine and install the proper voltage
and size electrical receptacle.
• Built-in units must be installed by a qualified
electrician. Installation must conform to all local
electrical codes. Installation by unqualified personnel
will void the unit warranty and may lead to electric
shock or burn, as well as damage to unit and/or its
surroundings.
• Turn power switch OFF, unplug power cord/turn off
power at circuit breaker, and allow unit to cool before
performing any maintenance or cleaning.
• DO NOT submerge or saturate with water. Unit is not
waterproof. Do not operate if unit has been submerged
or saturated with water.
• Unit is not weatherproof. Locate unit indoors where
ambient air temperature is a minimum of 70°F (21°C).
• Do not steam clean or use excessive water on the unit.
• This unit is not “jet-proof” construction. Do not use jetclean spray to clean this unit.
• Do not pull unit by power cord.
• Discontinue use if power cord is frayed or worn.
• Do not attempt to repair or replace a damaged power
cord. The cord must be replaced by Merco, a Factory
Authorized Service Agent, or a person with similar
qualifications.
• Do not clean unit when it is energized or hot.
• Do not allow liquids to spill into the unit.
• Use only Original Equipment Manufacturer (OEM)
Replacement Parts when service is required. Failure to
use OEM Replacement Parts will void all warranties and
may subject operators of the equipment to hazardous
electrical voltage, resulting in electrical shock or burn.
OEM Replacement Parts are specified to operate safely
in the environments in which they are used. Some
aftermarket or generic replacement parts do not have
the characteristics that will allow them to operate safely
in Merco equipment.
FIRE HAZARD:
• Locate unit a minimum of 1″ (25 mm) from combustible
walls and materials. If safe distances are not
maintained, discoloration or combustion could occur.
• Do not use harsh chemicals such as bleach (or cleaners
containing bleach), oven cleaners, or flammable
cleaning solutions to clean this unit.
Make sure food product has been heated to the proper
food-safe temperature before placing in unit. Failure to heat
food product properly may result in serious health risks.
This unit is for holding preheated food product only.
This unit is not intended for use by children or persons
with reduced physical, sensory, or mental capabilities.
Ensure proper supervision of children and keep them away
from the unit.
Make sure all operators have been instructed on the safe
and proper use of the unit.
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
This unit has no “user-serviceable” parts. If service is
required on this unit, contact a Factory Authorized Service
Agent or contact the Merco Service Department at
800-506-9565.
BURN HAZARD:
• Some exterior surfaces on the unit will get hot. Use
caution when touching these areas.
• Use caution when opening drawer. Hot air escapes
when drawer is open.
Locate unit in an area that is convenient for use. The
location should be level and strong enough to support the
weight of the unit and contents.
Do not lay unit on the front or back side. Damage to the
unit could occur.
Use non-abrasive cleaners only. Abrasive cleaners could
scratch the finish of the unit, marring its appearance and
making it susceptible to soil accumulation.
Form No. HDM-0210
1
MODEL DESCRIPTION
Drawer
Vents
POWER ON/OFF Switch
Digital TEMPERATURE Controller
Drawer
Vents
POWER ON/OFF Switch
Digital TEMPERATURE Controller
H D - X B
Heated Drawer
Built-In
Quantity of Drawers
All Models
All Merco Heated Drawers are built of rugged aluminized and
stainless steel with durable nylon rollers, 12 gauge stainless
steel slides, and heavy-duty hardware. Each drawer features
adjustable drawer vents for humidity control, a POWER
ON/OFF switch, and a Digital TEMPERATURE controller.
Standard size pans 6″ (152 mm) deep are supplied with each
drawer. The insulated top and sides provide maximum energy
efficiency and the heating elements are warranted for two
years.
HD-X Models
HD-X Models are freestanding units available in one, two, and
three-drawer versions. All versions are equipped with 4″
(102 mm) legs. Freestanding HD-X models include an attached
6′ (1829 mm) power cord with plug.
NOTE: Additional caster and leg sizes are available for the
freestanding units. Refer to the OPTIONS AND
ACCESSORIES section for details.
Model HD-XB Models
HD-XB Models are built-in units available in one, two, and threedrawer versions. Built-in HD-XB models include 4′ (1219 mm) of
flexible conduit for direct power connection.
Figure 2. Model HD-2B
Figure 1. Model HD-2
MODEL DESIGNATION
Figure 3. Model Designation
2
Form No. HDM-0210
SPECIFICATIONS
WARNING
NEMA 5-15P
NEMA 5-20P
NEMA 6-15P
Plug Configurations
Units are supplied from the factory with an electrical cord and
plug installed. Plugs are supplied according to the application.
ELECTRIC SHOCK HAZARD: Plug unit into a properly
grounded electrical receptacle of the correct voltage, size,
and plug configuration. If plug and receptacle do not
match, contact a qualified electrician to determine and
install the proper voltage and size electrical receptacle.
NOTE: The specification label is located on the back of HD-X
Electrical Rating Chart — HD-X Models
models and the inside left panel of HD-XB models. See
label for serial number and verification of unit electrical
information.
NOTE: Receptacle not supplied by Merco.
Model Voltage Watts Amps Plug Configuration Shipping Weight
HD-1 120 450 3.8 NEMA 5-15P 97 lbs. (44 kg)
208 450 2.2 NEMA 6-15P 97 lbs. (44 kg)
240 450 1.9 NEMA 6-15P 97 lbs. (44 kg)
HD-2 120 900 7.5 NEMA 5-15P 168 lbs. (76 kg)
208 900 4.3 NEMA 6-15P 168 lbs. (76 kg)
240 900 3.8 NEMA 6-15P 168 lbs. (76 kg)
Figure 4. Plug Configurations
HD-3 120 1350 11.3 NEMA 5-15P 232 lbs. (106 kg)
208 1350 6.5 NEMA 6-15P 232 lbs. (106 kg)
240 1350 5.6 NEMA 6-15P 232 lbs. (106 kg)
Electrical Rating Chart — HD-XB Models
Model Voltage Watts Amps Plug Configuration Shipping Weight
HD-1B 120 450 3.8 Hardwired w/Conduit 88 lbs. (40 kg)
208 450 2.2 Hardwired w/Conduit 88 lbs. (40 kg)
240 450 1.9 Hardwired w/Conduit 88 lbs. (40 kg)
HD-2B 120 900 7.5 Hardwired w/Conduit 159 lbs. (72 kg)
208 900 4.3 Hardwired w/Conduit 159 lbs. (72 kg)
240 900 3.8 Hardwired w/Conduit 159 lbs. (72 kg)
HD-3B 120 1350 11.3 Hardwired w/Conduit 223 lbs. (101 kg)
208 1350 6.5 Hardwired w/Conduit 223 lbs. (101 kg)
240 1350 5.6 Hardwired w/Conduit 223 lbs. (101 kg)
NOTE: Shipping weight includes packaging.
Food Holding Capacity
A standard drawer has the following capacity:
Dinner Rolls: 6–8 dozen
Ribs: 25–30 lbs. (11–14 kg)
Potatoes: 3–3-1/2 dozen
Form No. HDM-0210
3
SPECIFICATIONS
A B
D E
C
C
C
Front View Side View
A
B
C
C
C
F
G
G
G
Front View
Top View
Side View
Dimensions
Width Depth Height Footprint Footprint Built-In Built-In
Model (A) (B) (C) Width (D) Depth (E) Width (F) Height G)
HD-1 29-1/2″ 22-5/8″ 15-1/8″ 24-3/4" 19-1/16" --- ---
(749 mm) (575 mm) (384 mm) (629 mm) (484 mm) --- ---
HD-2 29-1/2″ 22-5/8″ 25-1/4″ 24-3/4" 19-1/16" --- ---
(749 mm) (575 mm) (641 mm) (629 mm) (484 mm) --- ---
HD-3 29-1/2″ 22-5/8″ 35-3/8″ 24-3/4" 19-1/16" --- ---
(749 mm) (575 mm) (899 mm) (629 mm) (484 mm) --- ---
HD-1B 28-5/16" 22-5/16" 9-3/4" --- --- 28-3/16" 8-7/8"
(719 mm) (567 mm) (248 mm) --- --- (716 mm) (225 mm)
HD-2B 28-5/16" 22-5/16" 19-15/16" --- --- 28-3/16" 19-1/16"
(719 mm) (567 mm) (506 mm) --- --- (716 mm) (484 mm)
HD-3B 28-5/16" 22-5/16" 30-1/16" --- --- 28-3/16" 29-3/16"
(719 mm) (567 mm) (764 mm) --- --- (716 mm) (741 mm)
Figure 5. HD-X Dimensions
4
Figure 6. HD-XB Dimensions
Form No. HDM-0210
INSTALLATION
NOTICE
WARNING
Caster
Plate
Bolt
102 mm (4″) Leg
Lengthen
Shorten
Adjustable Tip
General
Merco Heated Drawers are shipped with most components preassembled. Care should be taken when unpacking the shipping
carton to avoid damage to the unit and components enclosed.
ELECTRIC SHOCK HAZARD: Unit is not weatherproof.
Locate unit indoors where ambient air temperature is a
minimum of 70°F (21°C).
FIRE HAZARD: Locate the unit a minimum of 1″ (25 mm)
from combustible walls and materials. If safe distances are
not maintained, combustion or discoloration could occur.
Do not lay unit on the front or back side. Damage to the
unit could occur.
1. Remove the unit from the carton.
2. Remove the information packet from the drawer of the unit.
NOTE: To prevent delay in obtaining warranty coverage, fill out
the warranty card and mail to Merco.
3. Remove tape and protective packaging from all surfaces of
unit.
4. Make sure the desired installation location is appropriate.
• Locate the unit in an area where the ambient air
temperature is constant and a minimum of 70°F (21°C).
Avoid areas that may be subject to active air movements
or currents (i.e., near exhaust fans/hoods and air
conditioning ducts).
• Make sure the unit is located on solid, level flooring or in
sturdy cabinetry.
• Make sure the unit is at the proper height in an area
convenient for use.
5. Install the unit. Refer to the appropriate installation
procedure in this section.
Installing HD-X Models
HD-X models are freestanding units that require the installation
of 4″ (102 mm) legs or casters before operation.
1. Remove the plastic bag containing the four legs or casters
from the drawer of the unit.
2. Carefully lay the unit on its side (requires two people).
3. Install each leg or caster. Refer to the appropriate
procedure in this section.
4. Return the unit to its upright position (requires two people).
For units on legs — If the unit is not level or rocks, turn the
adjustable tip of the appropriate leg to level the unit.
Installing Legs
1. Thread a leg into the hole located at one corner of the unit.
2. Hand-tighten the leg until snug. Do not over-tighten.
3. Repeat steps 1 and 2 for the remaining three legs.
Figure 7. Leg Installation on HD-2 Model
Installing Casters
1. Align the four holes on the caster plate with the four holes
in the bottom of the unit at one corner of the unit
2. Install a bolt through each of the holes in the caster plate
and into the bottom of the unit. Tighten securely.
3. Repeat steps 1and 2 for the remaining three casters.
Form No. HDM-0210
Figure 8. Caster Installation on HD-3 Model
5
INSTALLATION
A
1″
(25 mm)
C
B
Front View
Side View
0.875″
(22.2 mm)
0.125″
(3.2 mm)
Locking
Strip
Locking
Strip
WARNING
Heated
Drawer
Flange
Locking
Strip
Cabinet
Facing
Locking Studs
(underneath)
Installing HD-XB Models
HD-XB models are built-in units that require installation into a
cabinet before operation.
ELECTRIC SHOCK HAZARD: Built-in units must be
installed by a qualified electrician. Installation must
conform to all local electrical codes. Installation by
unqualified personnel will void the unit warranty and may
lead to electric shock or burn, as well as damage to unit
and/or its surroundings.
1. Cut the appropriate opening in the cabinet. Refer to the
chart and illustration below for dimensions.
Model Width (A) Depth (B) Height (C)
HD-1B 28-5/16″ 23-3/4″ 10-1/8″
(725 mm) (603 mm) (257 mm)
HD-2B 28-5/16″ 23-3/4″ 20-1/4″
(725 mm) (603 mm) (514 mm)
HD-3B 28-5/16″ 23-3/4″ 30-3/8″
(725 mm) (603 mm) (772 mm)
2. Fasten a locking strip (not supplied) to the lower front inside
lip of the cabinet opening.
3. Make sure a properly grounded electrical supply of the
correct voltage and size is installed inside the cabinet
cutout. See the SPECIFICATIONS section for details.
4. Partially insert the unit into the opening, making sure the
conduit is fed into the opening first.
5. Have a qualified electrician connect the unit wires from the
conduit to the electrical supply inside the cabinet.
6. Before installing the unit into the opening completely, apply
a bead of National Sanitation Foundation-approved sealant
between the heated drawer flange and the cabinet facing.
7. Slide the unit into the opening until the front locking studs
drop behind the locking strip. To verify installation, pull out
the bottom drawer completely and gently pull to ensure the
unit is locked in place.
NOTE: Maintain a minimum clearance of 25 mm (1") between
Figure 9. Cutout and Locking Strip Dimensions
the cutout opening and the floor.
Figure 10. Built-In Installation (HD-2B Model shown)
6
Form No. HDM-0210
OPERATION
Drawer Vents
Vent Knob
CAUTION
WARNING
Digital
TEMPERATURE
Controller
POWER ON/OFF
Switch
General
Use the following procedure to operate a Merco Heated
Drawer. Each drawer has separate controls including a
POWER ON/OFF switch and a digital TEMPERATURE
controller as well as adjustable drawer vents for humidity
control.
Read all safety messages in the IMPORTANT SAFETY
INFORMATION section before operating this equipment.
Startup
1. For freestanding units, plug the unit into a properly
grounded electrical receptacle of the correct voltage, size,
and plug configuration. See the SPECIFICATIONS section
for details.
2. Move the POWER ON/OFF switch(es) to the ON position.
• The corresponding digital TEMPERATURE controller
will energize and the current temperature of the drawer
or “LO” will appear on the display. “LO” indicates the
drawer temperature is below 70°F (21°C).
3. Press the key on the digital TEMPERATURE controller
two times to verify the setpoint temperature.
• The setpoint temperature will be shown for 10 seconds.
After 10 seconds, the display will revert to the current
temperature of the unit. To change the setpoint
temperature, refer to “Changing the Setpoint
Temperature” in this section.
NOTE: The digital TEMPERATURE controller is pre-set to a
setpoint temperature of 185°F (85°C) at the factory.
Once the setpoint temperature is changed, the new
setpoint temperature will remain in memory until it is
changed again. Refer to the Food Holding Guide in this
section for recommended temperatures.
NOTE: For additional moisture, water can be added
(approximately 6 mm [1/4"] of water) to the optional
water/spillage pan before inserting the food pan into the
drawer. Check water level periodically. Add water as
necessary. Use of splash baffle is recommended to
prevent water from splashing into the cabinet interior
when opening and closing a drawer. If hard water is used,
the pan will require periodic cleaning and deliming. See
MAINTENANCE section for deliming instructions.
Shutdown
1. Move the POWER ON/OFF switch(es) to the OFF position.
The digital TEMPERATURE controller(s) will shut off.
2. Allow the unit to cool before performing any cleaning or
maintenance.
BURN HAZARD:
• Some exterior surfaces on the unit will get hot. Use
caution when touching these areas.
• Use caution when opening drawer. Hot air escapes
when drawer is open.
4. Allow unit 15–20 minutes to reach operating temperature.
5. Adjust the drawer vents for the desired humidity by sliding
the vent knob on the drawer front. Opening the vents
completely allows maximum moisture to escape, creating
a dry heat. Closing the vents completely retains maximum
moisture, creating a moist heat.
NOTE: Proper vent adjustment depends on the type and
Form No. HDM-0210
Figure 11. Drawer Vents
amount of food held, as well as the frequency of drawer
opening.
Figure 12. Heated Drawer Control Panel
Changing the Setpoint Temperature
Use the following procedure to change the setpoint temperature
on a digital TEMPERATURE controller.
1. Press the key two times. The current setpoint
temperature will be shown on the display.
2. Press the key or key within 10 seconds to change
the setpoint temperature. Pressing and holding the key
or key will scroll through the setpoints faster. If no key
is pressed within 10 seconds, the display will revert to the
current temperature of the drawer.
3. Press the key to lock in the new setpoint temperature.
The display will go blank for two seconds to show that the
new setting has been accepted.
7
OPERATION
NOTICE
WARNING
Food Holding Guide
Recommended Type of Vent
Product Storage Temperature Heat Setting
Rolls, Hard 160°–185°F (71°–85°C) Dry Open
Rolls, Soft 150°–175°F (66°–79°C) Moist Open–Half
Vegetables 175°–185°F (79°–85°C) Moist Open–Half
Meat, Poultry 165°–185°F (74°–85°C) Dry Open
Fish 165°–185°F (74°–85°C) Moist Closed
Casseroles 150°–175°F (66°–79°C) Dry Open
Pies, Desserts 160°–185°F (71°–85°C) Dry Open
Tacos, Tortillas 150°–160°F (66°–71°C) Moist Open–Half
MAINTENANCE
General
Merco Heated Drawers are designed for maximum durability
and performance with minimum maintenance.
ELECTRIC SHOCK HAZARD:
• Turn power switch OFF, unplug power cord/turn off
power at circuit breaker, and allow unit to cool before
performing any maintenance or cleaning.
• DO NOT submerge or saturate with water. Unit is not
waterproof. Do not operate if unit has been submerged
or saturated with water.
• Do not steam clean or use excessive water on the unit.
• This unit is not “jet-proof” construction. Do not use jetclean spray to clean this unit.
• Do not clean the unit when it is energized or hot.
This unit has no “user-serviceable” parts. If service is
required on this unit, contact a Factory Authorized Service
Agent or contact the Merco Service Department at
800-506-9565.
Cleaning
To preserve the finish of the unit as well as maintain
performance, it is recommended that the unit be cleaned daily.
1. Turn off the unit, unplug the power cord (freestanding
models), and allow the unit to cool.
2. Remove and wash all food pans and accessories.
Use non-abrasive cleaners only. Abrasive cleaners could
scratch the finish of the unit, marring its appearance and
making it susceptible to soil accumulation.
3. Wipe down surfaces using a damp cloth. A non-abrasive,
cream cleaner may be used for difficult stains.
• Make sure to check and clean the interior of the unit.
Food pieces may fall from the food pans into the drawer
cavity. CAUTION! Burn Hazard — Do not clean
drawer cavity when unit is on!
Removing Lime and Mineral Deposits
(models with optional water pan)
Use the following procedure for periodic cleaning and deliming
of the water pan.
NOTE: The lime and mineral content of the water used for daily
operation will determine how often the deliming
procedure must be performed.
NOTE: Perform this procedure when the unit will not be used
for a period of time, such as the end of the day.
1. Turn off the unit, unplug the power cord (freestanding
models), and allow the unit to cool.
2. After the unit has cooled, remove and empty the water pan.
3. Fill the water pan with a mixture of 75% water and 25%
white vinegar to a level where it covers the lime and
mineral deposits.
4. Install the water pan with deliming solution into the unit.
5. Plug in and turn on the unit. Allow the unit to run for 30
minutes.
6. Turn off the unit and unplug the power cord (freestanding
models).
7. Allow the water pan to stand with the deliming solution for
at least two hours (the time required will vary depending
on the amount of deposits in the water pan).
8. Remove the water pan and empty the deliming solution.
9. Continue to fill and rinse the water pan with clean water
only until the pan is clean.
10. Install the clean water pan into the unit. Plug in the unit and
fill the water pan as usual for daily operation (6 mm [1/4"]
of water is recommended).
NOTE: If lime and mineral deposits are still present in the water
pan, repeat this procedure and increase the amount of
time the de-liming mixture stands in the water pan.
8
Form No. HDM-0210
TROUBLESHOOTING GUIDE
WARNING
WARNING
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
Symptom Probable Cause Corrective Action
Unit too hot.
Unit not hot enough.
Digital TEMPERATURE controller
set too high.
Unit connected to incorrect power
supply.
Internal thermostat defective. Contact Factory Authorized Service Agent or Merco
Unit not allowed enough time to
preheat.
Digital TEMPERATURE controller
set too low.
Location of unit is susceptible to air
currents (air conditioning ducts or
exhaust fans).
Drawer(s) not closed completely. Make sure all drawers are closed completely.
Internal thermostat defective. Contact Factory Authorized Service Agent or Merco
ELECTRIC SHOCK HAZARD: Turn power switch OFF,
unplug power cord, and allow unit to cool before
performing any maintenance or cleaning.
Change the setpoint temperature to a lower setting.
See “Changing the Setpoint Temperature.”
Verify with qualified personnel that power supply
matches unit specification.
for assistance.
Allow unit 15–20 minutes to reach operating
temperature.
Change the setpoint temperature to a higher setting.
See “Changing the Setpoint Temperature.”
Block air currents or relocate unit.
for assistance.
Product not moist (too dry). Drawer vent in open position. Move drawer vent to closed position.
Optional water pan empty or not
installed.
Product too moist. Drawer vent in closed position. Move drawer vent to open position.
Optional water pan installed, but not
needed.
Unit not working at all.
Unit not plugged in. Plug unit into proper power supply.
Unit not turned on.
Circuit breaker tripped.
POWER ON/OFF switch defective.
Internal thermostat defective. Contact Factory Authorized Service Agent or Merco
Heating element burned out. Contact Factory Authorized Service Agent or Merco
Install and/or fill water pan with clean water. Control
level of moisture using drawer vents.
Remove water pan from drawer.
Move POWER ON/OFF switch to the ON position.
Reset circuit breaker.
Contact Factory Authorized Service Agent or Merco
for assistance.
for assistance.
for assistance.
Form No. HDM-0210
9
OPTIONS AND ACCESSORIES
3″ (76 mm) Caster
NOTICE
Full Pan, 2-1/2″ Deep
Full Pan, 4″ Deep
Full Pan, 6″ Deep
3″ (76 mm) Locking Casters
3″ (76 mm) locking casters are available for the one, two, and
three-drawer freestanding units in place of the legs. Use the
following procedure to install casters onto the bottom of the unit.
Do not lay unit on the front or back side or damage to the
unit could occur.
1. Remove any pans from the drawers of the unit.
2. Carefully lay the unit on its left or right side (requires two
people).
3. Remove the legs, if installed.
4. Install the caster into a hole where a leg was removed.
Tighten securely.
Figure 13. Installing 3" Casters
5. Repeat steps 3 and 4 for the remaining three casters.
6. Return the unit to the upright position (requires two
people).
2" (6 cm) Locking Casters
2" (6 cm) stainless steel adjustable legs are available for one,
two and three drawer freestanding units.
4" (10 cm) Locking Casters
4" (10 cm) stainless steel adjustable legs are available for one,
two and three drawer freestanding units.
6" (15 cm) Adjustable Legs
6" (15 cm) stainless steel adjustable legs are available for one,
two and three drawer freestanding units.
Food Pans
Accessory stainless steel food pans are available in various
sizes.
ST PAN 2................Full size stainless steel pan at 2-1/2″ (64
mm) deep — 12-3/4″W x 20-3/4″D x 2-1/2″H
(324 x 527 x 64 mm)
ST PAN 4................Full size stainless steel pan at 4″ (102 mm)
deep — 12-3/4″W x 20-3/4″D x 4″H
(324 x 527 x 102 mm)
HDW 6″ PAN..........Full size stainless steel pan at 6″ (152 mm)
deep — 12-3/4″W x 20-3/4″D x 6″H
(324 x 527 x 152 mm)
Figure 14. Stainless Steel Food Pans
Water/Spillage Pan
The water/spillage pan fits in the drawer underneath the food
pan and can be used to humidify the heating area or keep
spillage from the cabinet interior. Splash baffle is recommended.
Splash Baffle
The splash baffle is used with the optional water/ pillage pan.
Fabricated of stainless steel, the baffle fits into the bottom of
the water/spillage pan, over the water bath, to prevent water
from splashing into the cabinet interior when opening and
closing a drawer, while allowing humidity to escape.
Chip Guard
The chip guard completely shields the heating element,
preventing any food product, such as tortilla chips, from coming
in contact with the heating element.
10
Form No. HDM-0210
NOTES
Form No. HDM-0210
11
NOTES
12
Form No. HDM-0210
NOTES
Form No. HDM-0210
13
MERCO LIMITED WARRANTY
1. PRODUCT WARRANTY
Merco LLC (“Merco”), warrants the products that it
manufactures (the “Products”) to be free from defects in
materials and workmanship, under normal use and service, for
a period of one (1) year from the date of purchase when
installed and maintained in accordance with Merco’s written
instructions or 18 months from the date of shipment from
Merco. Buyer must establish the Product’s purchase date by
returning Merco’s Warranty Registration Card or by other
means satisfactory to Merco in its sole discretion.
Merco warrants the following Product components to be free
from defects in materials and workmanship from the date of
purchase (subject to the foregoing conditions) for the period(s)
of time and on the conditions listed below:
a) One (1) Year Parts and Labor PLUS One
(1) Additional Year Parts-Only Warranty:
Heated Drawer Elements (metal sheathed)
Heated Drawer Rollers and Slides
Convenience Merchandiser Elements (metal sheathed)
Heated Merchandising Cabinet Elements
(metal sheathed air heating)
b) Ninety (90) Day Parts-Only Warranty:
Replacement Parts
THE FOREGOING WARRANTIES ARE EXCLUSIVE AND IN
LIEU OF ANY OTHER WARRANTY, EXPRESSED OR
IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE OR PATENT OR OTHER
INTELLECTUAL PROPERTY RIGHT INFRINGEMENT.
Without limiting the generality of the foregoing, SUCH
WARRANTIES DO NOT COVER: Coated incandescent light
bulbs, fluorescent lights, decorative heat lamp bulbs, glass
components, and fuses; Product failure in water heating
equipment caused by liming, sediment buildup, chemical attack,
or freezing; or Product misuse, tampering or misapplication,
improper installation, or application of improper voltage.
2. LIMITATION OF REMEDIES AND DAMAGES
Merco’s liability and Buyer’s exclusive remedy hereunder will
be limited solely, at Merco’s option, to repair or replacement
using new or refurbished parts or Product by Merco or a factory
authorized service agency (other than where Buyer is located
outside of the United States, Canada, United Kingdom, or
Australia, in which case Merco’s liability and Buyer’s exclusive
remedy hereunder will be limited solely to replacement of part
under warranty) with respect to any claim made within the
applicable warranty period referred to above. Merco reserves
the right to accept or reject any such claim in whole or in part.
In the context of this Limited Warranty, “refurbished” means a
part or Product that has been returned to its original
specifications by Merco or a factory authorized service agency.
Merco will not accept the return of any Product without prior
written approval from Merco, and all such approved returns
shall be made at Buyer’s sole expense. MERCO WILL NOT BE
LIABLE, UNDER ANY CIRCUMSTANCES, FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING
BUT NOT LIMITED TO LABOR COSTS OR LOST PROFITS
RESULTING FROM THE USE OF OR INABILITY TO USE THE
PRODUCTS OR FROM THE PRODUCTS BEING
INCORPORATED IN OR BECOMING A COMPONENT OF
ANY OTHER PRODUCT OR GOODS.
Merco, LLC
1111 North Hadley Road
Fort Wayne, Indiana 46804 USA
Technical Support: 800.506.9565
Customer Service: 888.417.5462
www.mercoproducts.com
Printed in U.S.A. February 2010 Part No. 07.04.496.00 Form No. HDM-0210
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