Mercedes-Benz E Classwagon 2019 Owner's Manual

Digital–inthe vehicleVehicle document walletDigital –onthe InternetDigital –asanApp

Apple®iOS Android

Familiarize yourself withthe con‐ tents of theOperator's Manual directly via thevehicle's multi‐ media system (menu item "Vehi‐ cle"). Startwiththe quickguide, discoveryour vehicle's highlights or broaden your knowledgewith useful tips.

Hereyou can find comprehen‐ sive informationabout operating your vehicle and about services and warranties in printed form.

Youcan find theOperator's Man‐ ual on theMercedes-Benz home‐ page.

The Mercedes-Benz Guides App is available free-of-charge in familiar App stores.

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2135849512

Order no. P213 1207 13 Part no. 213584 95 12 EditionC-2019

E-ClassWagon

Operator'sManual

Mercedes-Benz E-Class Wagon

Mercedes-Benz

Front passenger airbag warning

Example

WARNING Risk of injury or fatalinjuries if thefront-passengerairbag is enabled

If thefront-passengerfront airbag is enabled, achild on thefront-passengerseat maybe struck by thefront-passengerairbag during an accident.

NEVER use arearward-facing child restraint system on aseat withanENABLED FRONT AIRBAG,DEATH or SERIOUS INJURYtothe CHILD can occur.

Observe thechapter"Childreninthe vehicle".

Publication details

Internet

Further information about Mercedes-Benzvehi‐ cles and about Daimler AG can be found on the following websites:

http://www.mbusa.com (USAonly)

http://www.mercedes-benz.ca (Canada only)

Documentation team

Daimler AG:not to be reprinted, translated or otherwise reproduced, in whole or in part, with‐ out written permission from Daimler AG.

Vehiclemanufacturer

Daimler AG

Mercedesstrasse 137

70327Stuttgart

Germany

As at 03.09.18

Welcome to the world of Mercedes-Benz

Before you first drive off, read this Operator's Manual carefully and familiarize yourself with your vehicle. For your own safety and a longer operating lifespan, follow the instructions and warning notices in this Operator's Manual. Disre‐ garding them may lead to damage to the vehicle or personal injury.

Vehicle damage resulting from the disregard of the instructions is not covered by the MercedesBenz Limited Warranty.

The equipment or model designation of your vehicle may vary according to:

Model

Order

National version

Availability

Mercedes-Benz reserves the right to introduce changes in the following areas:

design

equipment

technical features

The equipment in your vehicle may therefore dif‐ fer from that shown in the descriptions and illus‐ trations.

The following are integral parts of the vehicle:

Digital Operator's Manual

Printed Operator's Manual

Maintenance Booklet

Equipment-dependent Supplements

Keep these documents in the vehicle at all times. If you sell the vehicle, always pass all of the documents on to the new owner.

Mercedes-Benz USA, LLC Mercedes-Benz Canada, Inc. A Daimler Company

2135849512

Contents

Symbols ........................................................ 5

At a glance .................................................... 6

Cockpit ........................................................... 6

Warning and indicator lamps .......................... 8

Overhead control panel ................................ 12

Door control panel and seat adjustment ....... 14

Emergencies and breakdowns ...................... 16

Digital Operator's Manual ......................... 18

Calling up the Digital Operator's Manual ...... 18

General notes ............................................. 19

Protecting the environment .......................... 19

Genuine Mercedes-Benz parts ...................... 19

Operator's Manual ........................................20

Service and vehicle operation ....................... 21

Operating safety ...........................................22

Declaration of conformity for wireless

vehicle components .....................................23

Diagnostics connection ................................ 23

Qualified specialist workshop ....................... 24

Correct use of the vehicle ............................. 24

Problems with your vehicle ........................... 24

Reporting safety defects ...............................25

Limited Warranty .......................................... 25

QR code for rescue card ...............................26

Data storage .................................................26

Occupant safety ......................................... 31

Restraint system ...........................................31

Seat belts ..................................................... 34

Airbags ......................................................... 38

PRE-SAFE®system ....................................... 45

Safely transporting children in the vehi‐

cle ................................................................46

Notes on pets in the vehicle .......................... 61

Opening and closing .................................. 62

SmartKey ...................................................... 62

Doors ............................................................ 67

Cargo compartment ...................................... 71

Roller sun blinds ...........................................77

Side windows ................................................ 78

Sliding sunroof .............................................. 81

Anti-theft protection .....................................86

Seats and stowing ..................................... 88

Notes on the correct driver's seat posi‐

tion ............................................................... 88

Seats ............................................................ 89

Steering wheel ............................................ 101

Easy entry and exit feature .........................103

Operating the memory function .................. 104

Stowage areas ............................................ 105

Cup holder .................................................. 117

Ashtray and cigarette lighter .......................118

Sockets ....................................................... 120

Wireless charging of the mobile phone and connection with the exterior antenna .. 12 3

Installing and removing the floor mats ........ 124

Light and visibility ................................... 126

Exterior lighting .......................................... 126

Interior lighting ........................................... 131

Windshield wiper and windshield washer

system ........................................................ 132

Mirrors ........................................................ 136

Operating the sun visors ............................. 139

Area permeable to radio waves on the

windshield .................................................. 139

Contents

Infrared reflective windshield function ........ 140

Climate control ......................................... 141

Overview of climate control systems ........... 141

Operating the climate control system ......... 142

Driving and parking ................................. 148

Driving ........................................................ 148

DYNAMIC SELECT switch ............................157

Automatic transmission .............................. 15 8

Function of the 4MATIC .............................. 162

Refueling ..................................................... 163

Parking .......................................................165

Driving and driving safety systems .............. 173

Vehicle towing instructions .........................228

Instrument Display and on-board

computer .................................................. 229

Instrument Display overview ...................... 229

Overview of the buttons on the steering

wheel ..........................................................230

Operating the on-board computer .............. 231

Setting the design ...................................... 232

Setting the additional value range .............. 232

Overview of displays on the multifunc‐

tion display .................................................233

Adjusting the instrument lighting ............... 234

Menus and submenus ................................ 234

Head-up Display .......................................... 241

Voice Control System .............................. 243

Notes on operating safety ...........................243

Operation ................................................... 243

Using the Voice Control System effec‐

tively ........................................................... 245

Essential voice commands .......................... 245

Multimedia system .................................. 258

Overview and operation .............................. 258

System settings .......................................... 267

Fit & Healthy ............................................... 278

Navigation .................................................. 280

Telephone ...................................................305

Online and Internet functions ..................... 329

Media .........................................................334

Radio .......................................................... 347

Sound .........................................................355

Maintenance and care ............................. 357

ASSYST PLUS service interval display ........ 357

Engine compartment .................................. 358

Cleaning and care .......................................365

Breakdown assistance ............................ 375

Emergency ..................................................375

Flat tire ....................................................... 375

Battery (vehicle) .......................................... 381

Tow starting or towing away ....................... 386

Electrical fuses ........................................... 391

Wheels and tires ...................................... 395

Notes on noise or unusual handling char‐

acteristics ...................................................395

Notes on regularly inspecting wheels and

tires ............................................................ 395

Notes on snow chains ................................ 396

Tire pressure .............................................. 397

Loading the vehicle .................................... 403

Tire labeling ................................................ 407

Definition of terms for tires and loading ......413

Changing a wheel ........................................ 41 5

Contents

Technical data .......................................... 425

Notes on technical data .............................. 425

Vehicle electronics .....................................425

Vehicle identification plate, VIN and

engine number ...........................................427

Operating fluids .......................................... 429

Vehicle data ................................................ 435

Display messages and warning/indi‐

cator lamps .............................................. 437

Display messages .......................................437

Warning and indicator lamps ...................... 482

Index ......................................................... 496

Symbols

In this Operator's Manual, you will find the fol‐ lowing symbols:

DANGER Danger due to not observing the warning notices

Warning notices draw your attention to haz‐ ards that may endanger your health or life, or the health or life of others.

Observe the warning notices.

ENVIRONMENTAL NOTE Environmental

damage due to failure to observe envi‐ ronmental notes

Environmental notes include information on environmentally responsible behavior or envi‐ ronmentally responsible disposal.

Observe environmental notes.

NOTE Damage to property due to failure

to observe notes on material damage

Notes on material damage inform you of risks which may lead to your vehicle being damaged.

Observe notes on material damage.

Useful instructions or further information that could be helpful to you.

(Q page)

Display

Instruction Further information on a topic

Information on the multifunction dis‐ play/media display

Highest menu level, which is to be selected in the multimedia system

Corresponding submenus, which are to be selected in the multimedia sys‐ tem

*Marks a cause

At a glance – Cockpit

Steering wheel paddle shifter

Combination switch

DIRECT SELECT lever

Display (multimedia system)

Start/stop button

Control panel for the multimedia system

Climate control systems

Glove box

Hazard warning lights

Stowage compartment

Control elements for the multimedia system

Lowers the rear seat head restraints

ECO start/stop function

Active Parking Assist

→

160

127

158

259

149

259

141

107

128

107

259

156

213

Sets the vehicle level

DYNAMIC SELECT switch

PASSENGER AIRBAG indicator lamps

Control panel for the multimedia system

Adjusts the steering wheel

Control panel for the on-board computer

Unlocks the hood

Electric parking brake

Light switch

Control panel for:

Active Steering Assist

Active Lane Keeping Assist

Parking Assist PARKTRONIC

Head-up Display

→

201

157

230

102

230

359

171

126

194

227

205

242

At a glance – Warning and indicator lamps

Instrument Display (standard)

At a glance – Warning and indicator lamps

Speedometer

÷ ESP

#! Turn signal lights

Ð Power-assisted steering malfunction

Multifunction display

! ABS malfunction

; Check Engine

Tachometer

% This indicator lamp has no function

Electric parking brake applied (red)

F USA only

! Canada only

Brakes (red)

$ USA only

J Canada only

# Electrical malfunction

→

229

484

127

495

233

484

491

229

L Distance warning

? Coolant too hot/cold

Coolant temperature gauge

! Electric parking brake (yellow)

6 Restraint system

ü Seat belt not fastened

T Parking lights

Fuel level display

8 Fuel reserve with fuel filler flap location

→

484

491

indicator

K High beam

L Low beam

R Rear fog light

à Suspension malfunction

h Tire pressure monitoring system

å ESP®OFF

→

490

→

491

229

484

489

126

491

127

126

127

490

493

484

At a glance – Warning and indicator lamps

Instrument Display in the Widescreen Cockpit

At a glance – Warning and indicator lamps

Speedometer

à Suspension malfunction

#! Turn signal indicators

Multifunction display

Tachometer

å ESP®OFF

÷ ESP

K High beam

L Low beam

T Parking lights

? Coolant too hot/cold

Coolant temperature gauge

L Distance warning

Ð Power-assisted steering malfunction

# Electrical malfunction

Brakes (red)

→

229

490

127

233

229

484

127

126

491

229

490

495

491

484

$ USA only

J Canada only

ü Seat belt not fastened

Fuel level display

8 Fuel reserve with fuel filler flap location indicator

R Rear fog light

6 Restraint system

% This indicator lamp has no function

; Check Engine

Electric parking brake applied (red)

F USA only

! Canada only

h Tire pressure monitoring system

! ABS malfunction

! Electric parking brake (yellow)

→

489

→

491

127

491

484

493

484

At a glance – Overhead control panel

Sun visors

p Switches the left-hand reading lamp on/off

| Switches the automatic light control on/off

SOS emergency call system (Mercedes-Benz emergency call system)

c Switches the front interior lighting on/off

u Switches the rear interior lighting on/off

→

139

131

326

131

p Switches the right-hand reading lamp on/off

Service call button (Mercedes me connect)

Eyeglasses compartment

3 Opens/closes the panoramic sliding sunroof

Opens/closes the roller sunblinds

Inside rearview mirror

→

131

324

107

137

At a glance – Door control panel and seat adjustment

Adjusts the seats electrically

Switches the seat heating on/off

Switches the seat ventilation on/off

Adjusts the front passenger seat from the driver's seat

&%Locks/unlocks the vehicle

Opens/closes the tailgate

Adjusts and folds the outside mirrors out/in electrically

W Opens/closes the right side window

W Opens/closes the rear right side win‐ dow

→

136

Child safety lock for the rear side windows

W Opens/closes the rear left side window

W Opens/closes the left side window

Opens the door

Sets the memory function

Sets the seat fore-and-aft adjustment

Adjusts the 4-way lumbar support

Seat adjustment using the multimedia system

Adjusts the head restraints

Adjusts the seat height

Adjusts the seat backrest inclination

→

104

At a glance – Emergencies and breakdowns

QR code for accessing the rescue card

Safety vests

Button for SOS emergency call system

To check and top up operating fluids

To tow-start and tow away

Flat tire

Starting assistance

→

375

326

429

388

375

385

Hazard warning lamps

Fuel filler flap with instruction labels for tire pressure, fuel type and QR code for accessing the rescue card

To tow-start and tow away

Tire-change tool kit

TIREFIT kit

→

128

→

163

→

388

→

418

377

Digital Operator's Manual

Calling up the Digital Operator's Manual

Multimedia system:

Vehicle5Õ Operator's Manual

Select a menu item.

You also have the option of calling up the Opera‐ tor's Manual within a main function (e.g. via Info

on Phone).

The Digital Operator's Manual describes the function and operation of:

The vehicle

The multimedia system

For safety reasons, the Digital Operator's Man‐ ual is deactivated while driving.

The Digital Operator's Manual contains the fol‐ lowing menu items:

Search: allows you to search precisely for

keywords.

Quick start: provides you with important

information so that you can start using your vehicle immediately.

Tips: provides tips on how to use your vehicle

in certain situations.

Messages: provides you with further informa‐

tion about the messages in the instrument cluster.

Bookmarks: provides you with a list of all the

bookmarks you have stored yourself.

Picture

Navigation window

Some sections of the Digital Operator's Manual, such as warning notes, can be made visible by highlighting and pressing them.

The Operator's Manual can also be found in the Mercedes-Benz Guides app in all com‐ mon app stores.

General notes

Protecting the environment

ENVIRONMENTAL NOTE Environmental

damage due to operating conditions and personal driving style

The pollutant emission of your vehicle is directly related to the way you operate your vehicle.

Help to protect the environment by operating your vehicle in an environmentally responsi‐ ble manner. Please observe the following rec‐ ommendations on operating conditions and personal driving style.

Operating conditions:

Make sure that the tire pressure is cor‐ rect.

Do not carry any unnecessary weight (e.g. roof luggage racks once you no longer need them).

Adhere to the service intervals. A regularly serviced vehicle will contrib‐ ute to environmental protection.

Always have maintenance work carried out at a qualified specialist workshop.

Personal driving style:

Do not depress the accelerator pedal when starting the engine.

Do not warm up the engine while the vehicle is stationary.

Drive carefully and maintain a suitable distance from the vehicle in front.

Avoid frequent, sudden acceleration and braking.

Change gear in good time and use each gear only up to Ô of its maximum engine speed.

Switch off the engine in stationary traf‐ fic, e.g. by using the ECO start/stop function.

Drive fuel-efficiently. Observe the ECO display for a fuel-efficient driving style.

Environmental issues and recommendations:

It is recommended that you re-use or recycle materials instead of just disposing of them.

The relevant environmental guidelines and regu‐ lations serve to protect the environment and must be strictly observed.

Genuine Mercedes-Benz parts

ENVIRONMENTAL NOTE Environmental

damage caused by not using recycled reconditioned components

Daimler AG offers recycled reconditioned components and parts with the same quality as new parts. The same entitlement from the Limited Warranty is valid as for new parts.

Use recycled reconditioned compo‐ nents and parts from Daimler AG.

General notes

NOTE Impairment of the operating effi‐

ciency of the restraint systems from installing accessory parts or from repairs or welding

Airbags and Emergency Te nsioning Devices, as well as control units and sensors for the restraint systems, may be installed in the fol‐ lowing areas of your vehicle:

Doors

Door pillars

Door sills

Seats

Cockpit

Instrument cluster

Center console

Lateral roof frame

Do not install accessory parts such as audio systems in these areas.

Do not carry out repairs or welding.

Have aftermarket installation of acces‐ sories carried out at a qualified special‐ ist workshop.

You could jeopardize the operating safety of your vehicle if you use parts, tires and wheels as well as accessories relevant to safety which have not been approved by Mercedes-Benz. Safety-rele‐ vant systems, e.g. the brake system, may mal‐ function. Only use Mercedes-Benz Genuine Parts or parts of equal quality. Only use tires, wheels and accessories that have been specifically approved for your vehicle model.

Mercedes-Benz Genuine Parts are subject to strict quality control. Each part has been spe‐ cially developed, manufactured or selected for Mercedes-Benz vehicles and fine-tuned for them. Therefore, only Mercedes-Benz Genuine Parts should be used.

More than 300,000 different Mercedes-Benz Genuine Parts are available for Mercedes-Benz models.

All authorized Mercedes-Benz Centers maintain a supply of Mercedes-Benz Genuine Parts for

necessary service and repair work. In addition, strategically located parts delivery centers pro‐ vide for quick and reliable parts service.

Always specify the vehicle identification number (VIN) (/ page 427) when ordering Mercedes-Benz Genuine Parts.

Operator's Manual

This Operator's Manual describes all models and all standard and optional equipment available for your vehicle at the time of this Operator's Man‐ ual going to press. Country-specific differences are possible. Note that your vehicle may not be equipped with all features described. This is also the case for systems and functions relevant to safety. Therefore, the equipment on your vehicle may differ from that in the descriptions and illus‐ trations.

The original purchase agreement for your vehicle contains a list of all of the systems in your vehi‐ cle.

Should you have any questions concerning equipment and operation, please consult an authorized Mercedes-Benz Center.

General notes

The Operator's Manual and Maintenance Booklet are important documents and should be kept in the vehicle.

Service and vehicle operation

Vehicle operation outside the USA or Canada

When you are abroad with your vehicle, observe the following points:

service points or replacement parts may not be available immediately.

unleaded fuel may not be available for vehi‐ cles with a catalytic converter. Leaded fuel may cause damage to the catalytic converter.

the fuel may have an extremely low octane number. Unsuitable fuel can cause engine damage.

Some Mercedes-Benz models are available in Europe through our European Delivery Program. For more information, please consult an author‐ ized Mercedes‑Benz service center, or write to one of the following address:

in the USA:

Mercedes-Benz USA, LLC European Delivery Department One Mercedes-Benz Drive Sandy Springs, GA 30328

in Canada:

Mercedes-Benz Canada, Inc. European Delivery Department 98 Vanderhoof Avenue Toronto, Ontario M4G 4C9

Maintenance

Your customer advisor confirms the service in the service report.

Roadside Assistance

The Mercedes-Benz Roadside Assistance Pro‐ gram offers technical help in the case of a breakdown. Your calls to the toll-free Roadside Assistance Hotline are answered by our agents 24 hours a day, 365 days a year.

1-800-FOR-MERCedes (1-800-367-6372) (USA)

1-800-387-0100 (Canada) You can find further information in the

Mercedes-Benz Roadside Assistance Program brochure (USA) or the "Roadside Assistance" section in the maintenance and warranty infor‐ mation booklet (Canada). You will find both in the vehicle document wallet.

Change of address or change of ownership

In the event of a change of address, please send us the "Notification of address change" in the Service and Guarantee booklet or simply call the Mercedes-Benz Customer Assistance Center (USA) on the hotline number 1-800-FOR-MERCedes (1-800-367-6372) or Cus‐ tomer Service (Canada) on 1-800-387-0100. We can then reach you in a timely fashion, if neces‐ sary.

If you sell your Mercedes, please leave all litera‐ ture in the vehicle so that it is available to the next owner. If you have purchased a used vehi‐ cle, please send us the "Notice of Purchase of Used Car" in the Service and Guarantee booklet or simply call the Mercedes-Benz Customer

General notes

Assistance Center (USA) at the hotline number 1-800-FOR-MERCedes (1-800-367-6372) or Cus‐ tomer Service (Canada) at 1-800-387-0100.

Operating safety

WARNING Risk of accident due to mal‐ functions or system failures

If you do not have the prescribed service/ maintenance work or any required repairs carried out, this could result in malfunctions or system failures.

Always have the prescribed service/ maintenance work as well any required repairs carried out at a qualified spe‐ cialist workshop.

WARNING Risk of accident or injury due to incorrect modifications on electronic component parts

Modification of electronic components, their software or wiring could impair their function

and/or the function of other networked com‐ ponent parts. In particular, systems relevant to safety could also be affected.

As a result, these may no longer function properly and/or jeopardize the operating safety of the vehicle.

Never tamper with the wiring and elec‐ tronic component parts or their soft‐ ware.

You should have all work on electrical and electronic components carried out at a qualified specialist workshop.

Observe the "On-board electronics" section in "Technical data".

WARNING Risk of fire due to flammable materials on hot parts of the exhaust system

Flammable material such as leaves, grass or twigs may ignite if they come into contact with hot parts of the exhaust system.

When driving on unpaved roads or offroad, regularly check the vehicle under‐ side.

Remove trapped plants or other flam‐ mable material.

If there is damage, consult a qualified specialist workshop immediately.

NOTE Damage to the vehicle

In the following situations, in particular, there is a risk of damage to the vehicle:

The vehicle becomes grounded, e.g. on a high curb or an unpaved road

The vehicle is driven too fast over an obstacle, e.g. a curb, speed bump or pot‐ hole

A heavy object strikes the underbody or chassis components

In situations such as this, the body, the underbody, chassis components, wheels or tires could be damaged without the damage being visible. Components damaged in this

General notes

way can unexpectedly fail or, in the case of an accident, may not absorb the loads that arise as intended.

If the underbody paneling is damaged, flam‐ mable materials such as leaves, grass or twigs can collect between the underbody and the underbody paneling. These materials may ignite if they come into contact with hot parts on the exhaust system.

Have the vehicle checked and repaired immediately at a qualified specialist workshop.

If driving safety is impaired while con‐ tinuing your journey, pull over and stop the vehicle immediately in accordance with the traffic conditions, and contact a qualified specialist workshop.

Declaration of conformity for wireless vehi‐ cle components

USA: "The wireless devices of this vehicle com‐

ply with Part 15 of the FCC Rules. Operation is

subject to the following two conditions: 1) These devices may not cause harmful interference, and

2) These devices must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment."

Canada: "The wireless devices of this vehicle comply with Industry Canada license-exempt RSS standard(s). Operation is subject to the fol‐ lowing two conditions: (1) These devices may not cause interference, and (2) These devices must accept any interference, including interfer‐ ence that may cause undesired operation of the device."

USA: "Wireless charging system for mobile devi‐ ces (Model: D-WMI2015A): this device complies with Part 18 of the FCC Rules."

The name and address of the responsible party is:

Continental Automotive Systems US Inc. 2400 Executive Hills Drive Auburn Hills, MI 48326-2980

United States of America

Diagnostics connection

The diagnostics connection is only intended for the connection of diagnostic devices at a quali‐ fied specialist workshop.

WARNING Risk of accident due to con‐ necting devices to the diagnostics con‐ nection

If you connect equipment to a diagnostics connection in the vehicle, it may affect the operation of vehicle systems.

As a result, the operating safety of the vehi‐ cle could be affected.

Only connect equipment to a diagnos‐ tics connection in the vehicle which is approved for your vehicle by MercedesBenz.

General notes

WARNING Risk of accident due to objects in the driver's footwell

Objects in the driver's footwell may impede pedal travel or block a depressed pedal.

This jeopardizes the operating and road safety of the vehicle.

Stow all objects in the vehicle securely so that they cannot get into the driver's footwell.

Always install the floor mats securely and as prescribed in order to ensure that there is always sufficient room for the pedals.

Do not use loose floor mats and do not place floor mats on top of one another.

NOTE Battery discharging from using

devices connected to the diagnostics connection

Using devices at the diagnostics connection drains the battery.

Check the charge level of the battery.

If the charge level is low, charge the battery, e.g. by driving a considerable distance.

Connecting equipment to the diagnostics con‐ nection can lead to emissions monitoring infor‐ mation being reset, for example. This may lead to the vehicle failing to meet the requirements of the next emissions inspection during the main inspection.

Qualified specialist workshop

An authorized Mercedes-Benz Center is a quali‐ fied specialist workshop. It has the necessary special skills, tools and qualifications to cor‐ rectly carry out the work required on your vehi‐ cle. This particularly applies to safety-relevant works.

Always have the following work carried out on your vehicle at a qualified specialist workshop:

Safety-relevant work

Service and maintenance work

Repair work

Modifications as well as installations and conversions

Work on electronic components

Mercedes‑Benz recommends a Mercedes‑Benz service center.

Correct use of the vehicle

If you remove any warning stickers, you or others could fail to recognize certain dangers. Leave warning stickers in position.

Observe the following information in particular when driving your vehicle:

the safety notes in this manual

technical data for the vehicle

traffic rules and regulations

laws and safety standards pertaining to motor vehicles

Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may

General notes

affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immedi‐ ately to have the problem diagnosed and recti‐ fied. If the problem is not resolved to your satis‐ faction, please discuss the problem again with an authorized Mercedes-Benz Center or, if nec‐ essary, contact us at one of the following addresses:

In the USA:

Mercedes-Benz USA, LLC Customer Assistance Center One Mercedes-Benz Drive Sandy Springs, GA 30328

In Canada:

Mercedes-Benz Canada, Inc. Customer Relations Department 98 Vanderhoof Avenue Toronto, Ontario M4G 4C9

Reporting safety defects

USA only:

The following text is published as required of manufacturers under Title 49, Code of U.S. Fed‐ eral Regulations, Part 575 pursuant to the "National Traffic and Motor Vehicle Safety Act of 1966".

If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Mercedes-Benz USA, LLC.

If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Mercedes-Benz USA, LLC.

To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153) (inside the USA); go to http://www.safercar.gov; or write to: Adminis‐

trator, NHTSA, 400 Seventh Street, SW., Wash‐ ington, DC 20590, USA.

Further information on vehicle safety can be found at: http://www.safercar.gov

Limited Warranty

NOTE Damage to the vehicle arising

from violation of these operating instruc‐ tions.

Damage to the vehicle can arise from viola‐ tion of these operating instructions.

This damage is not covered either by the Mercedes-Benz implied warranty or by the New‑ or Used-Vehicle Warranty.

Follow the instructions in these operat‐ ing instructions on proper operation of your vehicle as well as on possible vehi‐ cle damage.

General notes

QR code for rescue card

The QR code is secured in the fuel filler flap and on the opposite side on the B-pillar. In the event of an accident, rescue services can use the QR code to quickly find the appropriate rescue card for your vehicle. The current rescue card con‐ tains the most important information about your vehicle in a compact form, e.g. the routing of the electric lines.

Further information can be obtained at http:// www.mercedes-benz.de/qr-code.

Data storage

Electronic control units

Electronic control units are installed in your vehi‐ cle. Some of these are necessary for the safe operation of your vehicle, while some assist you when driving (driver assistance systems). In addition, your vehicle provides comfort and entertainment functions, which are also made possible by electronic control units.

Electronic control units contain data memories which can temporarily or permanently store

technical information about the vehicle's operat‐ ing state, component loads, maintenance requirements and technical events or malfunc‐ tions.

In general, this information documents the state of a component part, a module, a system or the surroundings such as:

operating status of system components (e.g. fill levels, battery status, tire pressure)

status messages concerning the vehicle or its individual components (e.g. number of wheel revolutions/speed, longitudinal accel‐ eration, lateral acceleration, display of fas‐ tened seat belts)

malfunctions or faults in important system components (e.g. lights, brakes)

information on events leading to vehicle damage

system reactions in special driving situations (e.g. airbag deployment, intervention of sta‐ bility control systems)

ambient conditions (e.g. temperature, rain sensor)

In addition to providing the actual control unit function, this data assists the manufacturer in detecting and rectifying malfunctions and opti‐ mizing vehicle functions. The majority of this data is temporary and is only processed in the vehicle itself. Only a small portion of the data is stored in the event or malfunction memory.

When your vehicle is serviced, technical data from the vehicle can be read out by service net‐ work employees (e.g. workshops, manufactur‐ ers) or third parties (e.g. breakdown services). Services include repair services, maintenance processes, warranty claims and quality assur‐ ance measures, for example. The read out is per‐ formed via the legally prescribed port for the diagnostics connection in the vehicle. The respective service network locations or third parties collect, process and use the data. They document technical statuses of the vehicle, assist in finding malfunctions and improving quality and are transmitted to the manufacturer, if necessary. Furthermore, the manufacturer is subject to product liability. For this, the manu‐ facturer requires technical data from vehicles.

General notes

Fault memories in the vehicle can be reset by a service outlet as part of repair or maintenance work.

Depending on the selected equipment, you can import data into the vehicle's comfort and info‐ tainment functions yourself.

This includes, for example:

multimedia data such as music, films or pho‐ tos for playback in an integrated multimedia system

address book data for use in connection with an integrated hands-free system or an inte‐ grated navigation system

entered navigation destinations

data about the use of Internet services

This data can be saved locally in the vehicle or it is located on a device which you have connected to the vehicle (e.g. smartphone, USB flash drive or MP3 player). If this data is stored in the vehi‐ cle, you can delete it at any time. This data is sent to third parties only at your request, partic‐ ularly when you use online services in accord‐ ance with the settings that you have selected.

You can store or change convenience settings/ individualization in the vehicle at any time.

Depending on the equipment, this includes, for example:

settings for the seat and steering wheel posi‐ tions

suspension and climate control settings

customizations such as interior lighting

If your vehicle is accordingly equipped, you can connect your smartphone or another mobile end device to the vehicle. You can control this by means of the control elements integrated in the vehicle. Images and audio from the smartphone can be output via the multimedia system. Cer‐ tain information is simultaneously transferred to your smartphone.

Depending on the type of integration, this can include:

general vehicle data

position data

This allows you to use selected apps on your smartphone, such as navigation or music play‐

back. There is no further interaction between the smartphone and the vehicle; in particular, vehi‐ cle data is not directly accessible. Which type of further data processing occurs is determined by the provider of the specific app used. Which set‐ tings you can make, if any, depends on the spe‐ cific app and the operating system of your smartphone.

Online services

Wireless network connection

If your vehicle has a wireless network connec‐ tion, it enables data to be exchanged between your vehicle and additional systems. The wire‐ less network connection is enabled via the vehi‐ cle's transmission and reception unit or via con‐ nected mobile end devices (e.g. smartphones). Online functions can be used via the wireless network connection. This includes online serv‐ ices and applications/apps provided by the man‐ ufacturer or other providers.

Manufacturer's services

Regarding online services of the manufacturer, the individual functions are described by the

General notes

manufacturer in a suitable place (e.g. Operator's Manual, website of the manufacturer) along with the relevant data protection information. Per‐ sonal data may be used for the provision of online services. Data is exchanged via a secure connection, e.g. the manufacturer's designated IT systems. Personal data is collected, pro‐ cessed and used via the provision of services exclusively on the basis of legal permissions or with prior consent.

The services and functions (sometimes subject to a fee) can usually be activated or deactivated. In some cases, this also applies to the entire vehicle's data connection. This excludes, in par‐ ticular, legally prescribed functions and services.

Third party services

If it is possible to use online services from other providers, these services are subject to the data protection and terms of use of the responsible provider. The manufacturer has no influence on the content exchanged.

Please inquire, therefore, about the type, scope and purpose of the collection and use of per‐

sonal data as part of third party services from their respective provider.

Multimedia system/Mercedes me connect

If the vehicle is equipped with the multimedia system or Mercedes me connect, additional data about the vehicle's operation, the use of the vehicle in certain situations, and the location of the vehicle may be compiled by the multimedia system or Mercedes me connect.

For additional information please refer to the chapter "Multimedia system" and/or the Mercedes me connect Terms and Conditions.

Event data recorders

USA only:

This vehicle is equipped with an event data recorder (EDR). The main purpose of an EDR is to record, in certain crash or near crash-like sit‐ uations, such as an airbag deployment or hitting a road obstacle, data that will assist in under‐ standing how a vehicle's systems performed. The EDR is designed to record data related to

vehicle dynamics and safety systems for a short period of time, typically 30 seconds or less.

The EDR in this vehicle is designed to record such data as:

How various systems in your vehicle were operating

Whether or not the driver and front passenger seat belts were buckled/fastened

How far (if at all) the driver was depressing the accelerator and/or brake pedal and

How fast the vehicle was traveling

This data can help provide a better understand‐ ing of the circumstances in which accidents and injuries occur. NOTE: EDR data is recorded by your vehicle only if a non-trivial crash situation occurs; no data is recorded by the EDR under normal driving conditions and no personal data (e.g. name, gender, age and accident location) is recorded. However, other parties, such as law enforcement, could combine EDR data with the type of personally identifying data routinely acquired during a crash investigation.

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