Mercedes Benz E Class 2017 Wagon Operator Manual

Digital–inthe vehicleVehicle document walletDigital –onthe InternetDigital –asanApp

Apple®iOS Android

Familiarize yourself withthe con‐ tents of theOperator's Manual directly via thevehicle's multi‐ media system (menu item "Vehi‐ cle"). Startwiththe quickguide, discoveryour vehicle's highlights or broaden your knowledgewith useful tips.

Hereyou can find comprehen‐ sive informationabout operating your vehicle and about services and warranties in printed form.

Youcan find theOperator's Man‐ ual on theMercedes-Benz home‐ page.

The Mercedes-Benz Guides App is available free-of-charge in familiar App stores.

É2135843804iËÍ

2135843804

Order no. P213 046413 EditionD-2017

Part no. 213584 38 04

E-Class Wagon

Operator'sManual

Mercedes-Benz E-Class Wagon

Mercedes-Benz

Symbols

In this Operator's Manual, youwill find thefol‐ lowing symbols:

DANGER Dangerdue to notobserving thewarning notices

Warning notices draw your attentiontohaz‐ ards that mayendanger your healthorlife, or thehealthorlifeofothers.

Please observe thewarning notices in this manual.

ENVIRONMENTAL NOTE Environmental

damage due to failuretoobserve envi‐ ronmental notes

Environmental notesinclude information on environmentally responsible behavior or envi‐ ronmentally responsible disposal.

Observe environmentalnotes.

NOTE Damage to property due to failure

to observe notesonmaterial damage

Notesonmaterial damageinformyou of riskswhichmay lead to your vehicle being damaged.

Observe notesonmaterial damage.

Useful instructions or further information that couldbehelpful to you.

(Q page)

Display

Instruction

Further information on atopic

Information in themultifunction dis‐ play/multimedia display

Highestmenu level, whichistobe selected in themultimedia system

Corresponding submenus, whichare to be selected in themultimedia sys‐ tem

*Indicates acause

Publication details

Internet

Further information about Mercedes-Benzvehi‐ cles and about Daimler AG can be found on the following websites:

http://www.mbusa.com (USAonly)

http://www.mercedes-benz.ca (Canada only)

Editorial office

Daimler AG:Not to be reprinted, translated or otherwise reproduced, in whole or in part, with‐ out written permission from Daimler AG.

Vehiclemanufacturer

Daimler AG

Mercedesstrasse 137

70327Stuttgart

Germany

As at 19.04.16

Welcome to the world of Mercedes-Benz

Before you first drive off, read this Operator's Manual carefully and familiarize yourself with your vehicle. For your own safety and a longer vehicle life, follow the instructions and warning notices in this Operator's Manual. Disregarding them may lead to damage to the vehicle or per‐ sonal injury.

Vehicle damage resulting from the disregard of the instructions is not covered by the MercedesBenz Limited Warranty.

The equipment or model designation of your vehicle may vary according to:

Model

Order

National version

Availability

Mercedes-Benz reserves the right to introduce changes in the following areas:

Design

Equipment

Technical features

The equipment in your vehicle may therefore dif‐ fer from that shown in the descriptions and illus‐ trations.

The following are integral parts of the vehicle:

Digital Operator's Manual

Printed Operator's Manual

Maintenance Booklet

Equipment-dependent supplements

Keep these documents in the vehicle at all times. If you sell the vehicle, always pass all of the documents on to the new owner.

Mercedes-Benz USA, LLC

Mercedes-Benz Canada, Inc.

A Daimler Company

2135843804

Contents

At a glance .................................................... 4

Cockpit ........................................................... 4

Warning and indicator lamps .......................... 6

Overhead control panel .................................. 8

Door control panel and seat adjustment .......10

Emergencies and breakdowns ...................... 12

Digital Operator's Manual ......................... 14

Calling up the Digital Operator's Manual ...... 14

General notes ............................................. 15

Protecting the environment .......................... 15

Mercedes-Benz GenuineParts ....................... 15

Operator's Manual ........................................16

Service and vehicle operation ....................... 17

Operating safety ...........................................18

Declaration of conformity for wireless

vehicle components ...................................... 19

Diagnostics connection ................................ 20

Qualified specialist workshop ....................... 21

Correct use of the vehicle ............................. 21

Problems with your vehicle ........................... 21

Reporting safety defects ...............................21

Limited Warranty .......................................... 22

QR code for rescue card ...............................22

Vehicle data storage .....................................22

Occupant safety ......................................... 26

Restraint system ...........................................26

Seat belts ..................................................... 28

Airbags ......................................................... 32

PRE-SAFE

system ....................................... 39

Children in the vehicle ..................................41

Pets in the vehicle ........................................50

Opening and closing .................................. 51

SmartKey ...................................................... 51

Doors ............................................................ 56

Load compartment ....................................... 59

Roller sun blinds ...........................................65

Side windows ............................................... 66

Sliding sunroof ............................................. 70

Anti-theft protection .....................................75

Seats and stowing ...................................... 77

Correct driver's seat position ....................... 77

Seats ............................................................ 78

Steering wheel ..............................................89

Using the memory function .......................... 91

Stowage areas .............................................. 92

Cup holder .................................................. 106

Ashtray and cigarette lighter .......................107

Sockets ....................................................... 109

Wireless charging of the mobile phone and connection with the exterior antenna ... 111

Installing/removing floor mats .................... 113

Light and visibility .................................... 114

Exterior lighting ........................................... 114

Interior lighting ............................................ 11 8

Windshield wiper and windshield washer

system ........................................................ 119

Mirrors ........................................................ 123

Operating the sun visors ............................. 125

Infrared reflective windshield ......................126

Climate control ......................................... 127

Overview of climate control systems ..........127

Operating the climate control system ......... 128

Contents

Driving and parking ................................. 133

Driving ........................................................ 133

DYNAMIC SELECT switch ............................140

Automatic transmission .............................. 141

Refueling .................................................... 145

Parking .......................................................147

Driving and driving safety systems .............154

Instrument Display and on-board

computer .................................................. 199

Instrument Display overview .......................199

Overview of the buttons on the steering

wheel ..........................................................200

Operating the on-board computer .............. 200

Displays in the multifunction display ........... 201

Adjusting the instrument lighting ............... 202

Menus and submenus ................................ 202

Head-up Display ......................................... 208

Multimedia system .................................. 210

Overview and operation .............................. 210

System settings .......................................... 218

Garmin

MAP PILOT navigation module ..... 223

Telephone ...................................................224

Online and Internet functions ..................... 234

Media ......................................................... 237

Radio .......................................................... 24 3

Sound ......................................................... 248

Maintenance and care ............................. 250

ASSYST PLUS service interval display ........ 250

Engine compartment .................................. 251

Cleaning and care .......................................257

Breakdown assistance ............................ 264

Emergency .................................................. 264

Flat tire ....................................................... 264

Battery (vehicle) ......................................... 270

Tow starting or towing away ....................... 275

Electrical fuses ........................................... 280

Wheels and tires ...................................... 284

Noise or unusual handling characteris‐

tics .............................................................284

Regular checking of wheels and tires ......... 284

Notes on snow chains ................................ 285

Tire pressure .............................................. 285

Loading the vehicle .....................................291

Tire labeling ................................................ 296

Definitions for tires and loading .................. 301

Changing a wheel ....................................... 304

Technical data ........................................... 314

Notes on technical data .............................. 314

Vehicle electronics ...................................... 314

Vehicle identification plate, VIN and

engine number ............................................ 316

Operating fluids .......................................... 318

Vehicle data ................................................ 324

Display messages and warning/indi‐

cator lamps .............................................. 326

Display messages .......................................326

Warning and indicator lamps ...................... 368

Index ......................................................... 386

At a glance – Cockpit

Steering wheel gearshift paddle

Combination switch

DIRECT SELECT lever

Display (multimedia system)

Start/Stop button

Control panel for multimedia system

Climate control systems

Glove box

Hazard warning lights

Stowage compartment

Controls for the multimedia system

To lower the rear head restraint

ECO start/stop function

Parking Pilot

To set the vehicle level

→

143

115

141

210

134

210

128

116

210

139

188

176

DYNAMIC SELECT switch

PASSENGER AIRBAG indicator lamp

Control panel for multimedia system

To adjust the steering wheel

Control panel for on-board computer

Cruise control lever

To unlock the hood

Electric parking brake

Light switch

Control panel for:

Steering Pilot

Active Lane Keeping Assist

Parking Assist PARKTRONIC

Head-up Display

→

140

→

, 37

→

200

→

200

→

164

→

251

→

151

→

114

→

173

→

197

→

180

→

209

At a glance – Warning and indicator lamps

Instrument Display

At a glance – Warning and indicator lamps

Speedometer

÷ ESP

#! Turn signal light

Ð Steering assistance malfunction

Multifunction display

! ABS malfunction

; Check Engine

Tachometer

% This indicator lamp has no function

Electric parking brake applied (red)

F USA only

! Canada only

Brakes (red)

$ USA only

J Canada only

# Electrical malfunction

→

199

115

201

199

· Distance warning

? Coolant too hot/cold

Coolant temperature gauge

J Brakes (yellow)

! Electric parking brake (yellow)

6 Restraint system

ü Seat belt is not fastened

T Parking lights

Fuel level indicator

→

199

→

114

8 Fuel reserve with fuel filler flap location indicator

K High beam

L Low beam

R Rear fog light

h Tire pressure monitoring system

å ESP

OFF

→

115

→

114

→

115

At a glance – Overhead control panel

Sun visors

Roadside Assistance call button (mbrace

p Switches the left-hand reading lamp on/off

| Switches the automatic lighting control on/off

SOS button (mbrace

c Switches the front interior lighting on/off

u Switches the rear interior lighting on/off

)

→

)

→

125

233

118

p Switches the right-hand reading lamp on/off

MB Info call button (mbrace

Eyeglasses box

3 Opens/closes the panoramic sliding sun‐

)

→

118

→

233

→

roof

→

232

→

118

→

118

Opens/closes the roller sun blinds

Inside mirror

→

124

At a glance – Door control panel and seat adjustment

Adjusts the seats electrically

Switches the seat heater on/off

Switches the seat ventilation on/off

Adjusts the front passenger seat from the driv‐ er's seat

&% Locks/unlocks the vehicle

Opens/closes the tailgate

Adjusts and folds the outside mirrors out/in electrically

W Opens/closes the right side window

W Opens/closes the rear right side window

Child safety lock for the rear side windows

W Opens/closes the rear left side window

→

123

W Opens/closes the left side window

Opens the door

Sets the memory function

Sets the seat fore-and-aft adjustment

Adjusts the seat cushion length

Adjusts the 4-way lumbar support

Seat adjustment using the multimedia system

Adjusts the head restraints

Adjusts the seat cushion inclination

Adjusts the seat height

Adjusts the seat backrest inclination

→

At a glance – Emergencies and breakdowns

What to do in the event of an accident

QR code for accessing the rescue card

Safety vests

Button for the SOS emergency call system and breakdown assistance

Checking and topping up operating fluids

Tow-starting and towing away

Flat tire

Starting assistance

→

264

231

318

276

264

Hazard warning lights

Fuel filler flap with instruction labels for tire pressure, fuel type and QR code for accessing the rescue card

Tow-starting and towing away

Tire-change tool kit

TIREFIT kit

→

272

→

116

→

145

→

276

→

307

→

266

Digital Operator's Manual

Calling up the Digital Operator's Manual

Multimedia system:

Vehicle.Operator's Manual

Select a menu item.

The Digital Operator's Manual describes the function and operation of:

the vehicle

the multimedia system

For safety reasons, the Digital Operator's Man‐ ual is deactivated while driving.

The Digital Operator's Manual contains the fol‐ lowing menu items:

Search: allows you to search precisely for

keywords.

Quick start: provides you with important

information so that you can start using your vehicle immediately.

Tips: provides tips on how to use your vehicle

in certain situations.

Bookmarks: provides you with a list of all the

bookmarks you have stored yourself.

To scroll forwards/backwards: turn the controller.

To display in full screen: navigate to the left 1.

To select a note or store a bookmark: nav‐ igate to the right 3.

To select a link: navigate down 2.

To exit a content page: select the % symbol 5.

To call up the basic menu of the Digital Operator's Manual: select Þ symbol

To switch functions to the multimedia system using the buttons on the center console: press the ß, $, Õ or

% button.

The selected menu appears. The Digital Opera‐ tor's Manual remains open in the background.

The Operator's Manual can also be found in the Mercedes-Benz Guides app in all com‐ mon app stores.

General notes

Protecting the environment

ENVIRONMENTAL NOTE Environmental

damage due to operating conditions and personal driving style

The pollutant emission of your vehicle is directly related to the way you operate your vehicle.

You can help to protect the environment by operating your vehicle in an environmentallyresponsible manner. Please observe the fol‐ lowing recommendations on operating condi‐ tions and personal driving style.

Operating conditions:

Make sure that the tire pressure is cor‐ rect.

Do not carry any unnecessary weight (e.g. roof luggage racks once you no longer need them).

Adhere to the service intervals. A regularly serviced vehicle will contrib‐ ute to environmental protection.

Always have service work carried out at a qualified specialist workshop.

Personal driving style:

Do not depress the accelerator pedal when starting the engine.

Do not warm up the engine while the vehicle is stationary.

Drive carefully and maintain a suitable distance from the vehicle in front.

Avoid frequent, sudden acceleration and braking.

Change gear in good time and use each gear only up to Ô of its maximum engine speed.

Switch off the engine in stationary traf‐ fic.

Keep an eye on the vehicle's fuel con‐ sumption.

Environmental issues and recommendations:

It is recommended that you re-use or recycle materials first instead of just disposing of them.

The relevant environmental regulations and guidelines serve to protect the environment and must be strictly observed.

Mercedes-Benz GenuineParts

ENVIRONMENTAL NOTE Environmental

damage caused by the non-use of recon‐ ditioned components.

Daimler AG offers recycled reconditioned components and parts with the same quality as new parts. The same entitlement from the limited warranty is valid as for new parts.

Use recycled reconditioned compo‐ nents and parts from Daimler AG.

General notes

NOTE Impairment of the operating effi‐

ciency of the restraint systems from installing accessories or from repairs or welding

Airbags, Emergency Tensioning Devices, as well as control units and sensors for the restraint systems, may be installed in the fol‐ lowing areas of your vehicle:

Doors

Door pillars

Door sills

Seats

Cockpit

Instrument cluster

Center console

Do not install accessories such as audio systems in these areas.

Do not carry out repairs or welding.

Have accessories retrofitted at a quali‐ fied specialist workshop.

You could jeopardize the operating safety of your vehicle if you use parts, tires and wheels as well as accessories relevant to safety which have not been approved by Mercedes-Benz. This could lead to malfunctions in safety-relevant systems, for example, the brake system. Only use Mercedes-Benz GenuineParts or parts of equal quality. Only use tires, wheels and accessory parts that have been specifically approved for your vehicle model.

Mercedes-Benz GenuineParts are subject to strict quality control. Each part has been spe‐ cially developed, manufactured or selected for Mercedes-Benz vehicles and fine-tuned for them. Therefore, only Mercedes-Benz GenuineParts should be used.

More than 300,000 different Mercedes-Benz GenuineParts are available for Mercedes-Benz models.

All authorized Mercedes-Benz Centers maintain a supply of Mercedes-Benz GenuineParts for necessary service and repair work. In addition, strategically located parts-delivery centers pro‐ vide for quick and reliable parts service.

Always specify the vehicle identification number

→ page 316) when ordering Mercedes-

(VIN) ( Benz GenuineParts.

Operator's Manual

This Operator's Manual describes all models and all standard and optional equipment available for your vehicle at the time of this Operator's Man‐ ual going to press. Country-specific differences are possible. Note that your vehicle may not be equipped with all features described. This is also the case for systems and functions relevant to safety. Therefore, the equipment on your vehicle may differ from that in the descriptions and illus‐ trations.

The original purchase contract documentation for your vehicle contains a list of all of the sys‐ tems in your vehicle.

Should you have any questions concerning equipment and operation, please consult an authorized Mercedes-Benz service center.

The Operator's Manual and maintenance booklet are important documents and should be kept in the vehicle.

General notes

Service and vehicle operation

Vehicle operation outside the USA or Canada

When you are abroad with your vehicle, observe the following points:

Service points or replacement parts may not be available immediately.

Unleaded fuel may not be available for vehi‐ cles with a catalytic converter. Leaded fuel may cause damage to the catalytic converter.

The fuel may have an extremely low octane number. Unsuitable fuel can cause engine damage.

Some Mercedes-Benz models are available in Europe through our European Delivery Program. For more information, please consult an author‐ ized Mercedes‑Benz service center, or write to one of the following address:

In the USA:

Mercedes-Benz USA, LLC

European Delivery Department

One Mercedes Drive

Montvale, NJ 07645-0350

In Canada:

Mercedes-Benz Canada, Inc.

European Delivery Department

98 Vanderhoof Avenue

Toronto, Ontario M4G 4C9

Maintenance

Your customer advisor confirms the service in the service report.

Roadside Assistance

The Mercedes-Benz Roadside Assistance Pro‐ gram offers technical help in the case of a breakdown. Your calls to the toll-free Roadside Assistance Hotline are answered by our agents 24 hours a day, 365 days a year.

1-800-FOR-MERCedes (1-800-367-6372) (USA)

1-800-387-0100 (Canada)

You can find further information in the Mercedes-Benz Roadside Assistance Program brochure (USA) or the "Roadside Assistance"

section in the maintenance and warranty infor‐ mation booklet (Canada). You will find both in the vehicle document wallet.

Change of address or change of ownership

In the event of a change of address, please send us the "Notification of address change" in the Service and Guarantee booklet or simply call the Mercedes-Benz Customer Assistance Center (USA) on the hotline number 1-800-FOR-MERCedes (1-800-367-6372) or Cus‐ tomer Service (Canada) on 1-800-387-0100. We can then reach you in a timely fashion, if neces‐ sary.

If you sell your Mercedes, please leave all litera‐ ture in the vehicle so that it is available to the next owner. If you have purchased a used vehi‐ cle, please send us the "Notice of Purchase of Used Car" in the Service and Guarantee booklet or simply call the Mercedes-Benz Customer Assistance Center (USA) at the hotline number 1-800-FOR-MERCedes (1-800-367-6372) or Cus‐ tomer Service (Canada) at 1-800-387-0100.

General notes

Important notice for California retail buyers and lessees of Mercedes-Benz automobiles

Under California law you may be entitled to a replacement of your vehicle or a refund of the purchase price or lease price, if after a reasona‐ ble number of repair attempts Mercedes-Benz USA, LLC and/or its authorized repair or service facilities fail to fix one or more substantial defects or malfunctions in the vehicle that are covered by its express warranty.

During a period of 18 months from original deliv‐ ery of the vehicle or a kilometer/mileage read‐ ing of 18,000 miles (29,000 km), whichever occurs first, vehicle repair is presumed for a retail buyer or lessee if one or more of the fol‐ lowing occurs:

(1) the serious defect or damage can result in

deadly or serious injury to the vehicle occu‐ pants while driving AND this defect has already been repaired at least twice AND Mercedes‑Benz, LLC has been informed in writing of the necessity of a repair.

(2) the defect or damage, though less serious

than (1) above, has already been repaired at

least four times AND Mercedes‑Benz has been informed in writing of the necessity of a repair.

(3) the vehicle cannot be used for longer than

30 calendar days because of repair work resulting from this or other serious defects or damage.

Please send your written notice to:

Mercedes‑Benz USA, LLC

enter

Customer Assista

nce C

3 Mercedes Drive

Montvale, NJ 07645-0350

Operating safety

WARNING Risk of accident due to mal‐ functions or system failures

If you do not have the prescribed service/ maintenance work or any required repairs carried out, this could result in malfunctions or system failures.

Always have the prescribed service/ maintenance work as well any required repairs carried out at a qualified spe‐ cialist workshop.

WARNING Risk of fire due to flammable materials on hot parts of the exhaust system

Flammable material such as leaves, grass or twigs may ignite if they come into contact with hot parts of the exhaust system.

When driving on unpaved roads or offroad, regularly check the vehicle under‐ side.

Remove trapped plants or other flam‐ mable material, in particular.

If there is damage, consult a qualified specialist workshop immediately.

WARNING Risk of accident or injury due to incorrect modifications on electronic component parts

Modification to electronic components, their software or wiring could impair their function and/or the function of other networked com‐ ponent parts. In particular, systems relevant to safety could also be affected.

As a result, these may no longer function properly and/or jeopardize the operating safety of the vehicle.

Never tamper with the wiring and elec‐ tronic component parts or their soft‐ ware.

You should have all work on electrical and electronic components carried out at a qualified specialist workshop.

NOTE Damage to the vehicle

Damage to the vehicle may occur in the fol‐ lowing cases:

The vehicle becomes grounded, e.g. on a high curb or an unpaved road.

The vehicle is driven too fast over an obstacle, e.g. a curb, speed bump or pot‐ hole.

A heavy object strikes the underbody or parts of the chassis.

In situations such as this, the body, the underbody, chassis parts, wheels or tires could be damaged without the damage being visible. Components damaged in this way can unexpectedly fail or, in the case of an accident, no longer withstand the strain they are designed to.

If the underbody paneling is damaged, flam‐ mable materials such as leaves, grass or twigs can gather between the underbody and the underbody paneling. If these materials come into contact with hot parts on the exhaust system, they may catch fire.

General notes

Have the vehicle checked and repaired immediately at a qualified specialist workshop.

If driving safety is impaired while con‐ tinuing your journey, pull over and stop the vehicle immediately, paying atten‐ tion to road and traffic conditions, and contact a qualified specialist workshop.

Declaration of conformity for wireless vehi‐ cle components

USA: "The wireless devices of this vehicle com‐

ply with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1) These devices may not cause harmful interference, and

2) These devices must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment."

General notes

Canada: "The wireless devices of this vehicle comply with Industry Canada license-exempt RSS standard(s). Operation is subject to the fol‐ lowing two conditions: (1) These devices may not cause interference, and (2) These devices must accept any interference, including interfer‐ ence that may cause undesired operation of the device."

USA: "Wireless charging system for mobile devi‐ ces (Model: D-WMI2015A): This Device complies with Part 18 of the FCC Rules."

The name and address of the responsible party is:

Continental Automotive Systems US Inc.

2400 Executive Hills Drive

Auburn Hills, MI 48326-2980

United States of America

Diagnostics connection

The diagnostics connection is only intended for the connection of diagnostic devices at a quali‐ fied specialist workshop.

WARNING Risk of accident due to con‐ necting devices to the diagnostics con‐ nection

If you connect equipment to a diagnostics connection in the vehicle, it may affect the operation of vehicle systems.

As a result, the operating safety of the vehi‐ cle could be affected.

Only connect equipment to a diagnos‐ tics connection in the vehicle which is approved for your vehicle by MercedesBenz.

WARNING Risk of accident due to objects in the driver's footwell

Objects in the driver's footwell may impede pedal travel or block a depressed pedal.

This jeopardizes the operating and road safety of the vehicle.

Stow all objects in the vehicle securely so that they cannot get into the driver's footwell.

Always install the floor mats securely and as prescribed in order to ensure that there is always sufficient room for the pedals.

Do not use loose floor mats and do not place floor mats on top of one another.

NOTE Battery discharging from using

devices connected to the diagnostics connection

Using devices at the diagnostics connection drains the battery.

Check the charge level of the battery.

If the charge level is low, charge the battery, e.g. by driving a considerable distance.

Connecting equipment to the diagnostics con‐ nection can lead to emissions monitoring infor‐ mation being reset, for example. This may lead to the vehicle failing to meet the requirements of the next emissions inspection during the main inspection.

General notes

Qualified specialist workshop

An authorized Mercedes-Benz Center is a quali‐ fied specialist workshop. It has the necessary specialist knowledge, tools and qualifications to correctly carry out the work required on your vehicle. This particularly applies to work relevant to safety.

For the following, always have your vehicle checked at an authorized Mercedes-Benz Cen‐ ter:

Work relevant to safety

Service and maintenance work

Repair work

Modifications, installations and conversions

Work on electronic component parts

Correct use of the vehicle

If you remove any warning stickers, you or others could fail to recognize certain dangers. Leave warning stickers in position.

Observe the following information when driving your vehicle:

the safety notes in this manual

the vehicle technical data

traffic rules and regulations

laws and safety standards pertaining to motor vehicles

Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz service center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with the authorized Mercedes-Benz service cen‐ ter or, if necessary, contact us at one of the fol‐ lowing addresses.

In the USA:

Customer Assistance Center

Mercedes-Benz USA, LLC

3 Mercedes Drive

Montvale, NJ 07645-0350

In Canada:

Customer Relations Department

Mercedes-Benz Canada, Inc.

98 Vanderhoof Avenue

Toronto, Ontario M4G 4C9

Reporting safety defects

USA only:

The following text is published as required of manufacturers under Title 49, Code of U.S. Fed‐ eral Regulations, Part 575 pursuant to the "National Traffic and Motor Vehicle Safety Act of 1966".

If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Mercedes-Benz USA, LLC.

General notes

If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Mercedes-Benz USA, LLC.

To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153) (inside the USA); go to http://www.safercar.gov; or write to: Adminis‐ trator, NHTSA, 400 Seventh Street, SW., Wash‐ ington, DC 20590, USA.

Further information on vehicle safety can be found at: http://www.safercar.gov

Limited Warranty

NOTE Damage to the vehicle arising

from culpable violation of these operat‐ ing instructions.

Damage to the vehicle can arise from culpa‐ ble violation of these operating instructions.

This damage is not covered either by the Mercedes-Benz Limited Warranty or by the New Vehicle or Used Vehicle Warranty.

Follow the instructions in this manual on proper operation of your vehicle as well as on possible vehicle damage.

QR code for rescue card

The QR code is secured in the fuel filler flap and on the opposite side on the B-pillar. In the event of an accident, rescue services can use the QR code to quickly find the appropriate rescue card for your vehicle. The current rescue card con‐ tains the most important information about your vehicle in a compact form, e.g. the routing of the electric lines.

Further information can be obtained at http:// www.mercedes-benz.de/qr-code.

Vehicle data storage

Data acquisition

A wide range of electronic components in your vehicle contain data memories.

These data memories temporarily or perma‐ nently store technical information about:

The vehicle's operating state

Events

Malfunctions

In general, the technical information documents the state of a component part, a module, a sys‐ tem or the surroundings.

These include, for example:

Operating conditions of system components. For example, fluid levels.

The vehicle's status messages and those of its individual components. For example, the number of wheel revolutions/speed, deceler‐ ation, lateral acceleration, accelerator pedal position.

Malfunctions and defects in important sys‐ tem components. For example, lights, brakes.

Vehicle reactions and operating conditions in special driving situations. For example, air bag deployment, intervention of stability con‐ trol systems.

Ambient conditions. For example, outside temperature.

This data is of an exclusively technical nature and can be used to:

Assist in detecting and rectifying malfunc‐ tions and defects.

Analyze vehicle functions, e.g. after an acci‐ dent.

Optimize vehicle functions.

The data cannot be used to trace the vehicle's movements.

When your vehicle is serviced, technical informa‐ tion can be read from the event data memory and malfunction data memory.

Services include, for example:

Repair services

Service processes

Warranty cases

The vehicle is read out by employees of the service network (including the manufacturer) using special diagnostic devices. You can obtain more information there, if required.

After a malfunction has been rectified, the infor‐ mation is deleted from the malfunction memory or is continually overwritten.

When operating the vehicle, situations are con‐ ceivable in which this technical data, in connec‐ tion with other information (if necessary, after consultation with an authorized expert), could be traced to a person.

Examples

include:

Accident reports

Damage to the vehicle

Witness statements

Further additional functions that have been con‐ tractually agreed upon with the customer allow

General notes

certain vehicle data to be conveyed by the vehi‐ cle as well. The additional functions include, for example, vehicle location in case of an emer‐ gency.

COMAND/mbrace

If the vehicle is equipped with COMAND or mbrace, additional data about the vehicle's oper‐ ation, the use of the vehicle in certain situations, and the location of the vehicle may be compiled through COMAND or the mbrace system.

Additional information can be found in the multi‐ media system section and/or the mbrace Terms and Conditions.

Event data recorders

This vehicle is equipped with an event data recorder (EDR). The main purpose of an EDR is to record, in certain crash or near crash-like sit‐ uations, such as an air bag deployment or hitting a road obstacle, data which will assist in under‐ standing how a vehicle's systems performed. The EDR is designed to record data related to vehicle dynamics and safety systems for a short period of time, typically 30 seconds or less.

General notes

The EDR in this vehicle is designed to record such data as:

How various systems in your vehicle were operating;

Whether or not the driver and passenger safety belts were buckled/fastened;

How far (if at all) the driver was depressing the accelerator and/or brake pedal; and,

How fast the vehicle was traveling.

This data can help provide a better understand‐ ing of the circumstances in which accidents and injuries occur. NOTE: EDR data is recorded by your vehicle only if a non-trivial crash situation occurs; no data is recorded by the EDR under normal driving conditions and no personal data (e.g. name, gender, age and accident location) is recorded. However, other parties, such as law enforcement, could combine EDR data with the type of personally identifying data routinely acquired during a crash investigation.

Access to the vehicle and/or the EDR is needed to read data that is recorded by the EDR, and special equipment is required. In addition to the vehicle manufacturer, other parties that have the

special equipment, such as law enforcement, can read the information by accessing the vehi‐ cle or the EDR.

EDR data may be used in civil and criminal mat‐ ters as a tool in accident reconstruction, acci‐ dent claims and vehicle safety. D

ata Retrieval (CDR) tool that is used to extract

Since the Crash

data from the EDR is commercially available, Mercedes-Benz USA, LLC ("MBUSA") expressly disclaims any and all liability arising from the extraction of this information by unauthorized Mercedes-Benz personnel.

MBUSA will not share EDR data with others with‐ out the consent of the vehicle owner or, if the vehicle is leased, without the consent of the les‐ see. Exceptions to this representation include responses to subpoenas by law enforcement; by federal, state or local government; in connection with or arising out of litigation involving MBUSA or its subsidiaries and affiliates; or, as required by law.

Warning: the EDR is a component of the Restraint System Module. Tampering with, alter‐ ing, modifying or removing the EDR component

may result in a malfunction of the Restraint Sys‐ tem Module and other systems.

State laws or regulations regarding EDRs that conflict with federal regulation are pre-empted. This means that in the event of such conflict, the federal regulation governs. As of February 2013, 13 states have enacted laws relating to EDRs.

Free and open source software

Information on free and open source software licenses for your vehicle's software can be found on the data storage medium in your vehicle document wallet and on the Internet together with updates at:

http://www.mercedes-benz.com/opensource

Registered trademarks

Bluetooth®is a registered trademark of Blue‐ tooth SIG Inc.

DTS™ is a registered trademark of DTS, Inc.

Dolby®and MLP™ are registered trademarks of DOLBY Laboratories.

BabySmart™, ESP®and PRE-SAFE®are reg‐ istered trademarks of Daimler AG.

HomeLink®is a registered trademark of Johnson Controls.

iPod®and iTunes®are registered trademarks of Apple Inc.

Burmester®is a registered trademark of Burmester Audiosysteme GmbH.

Microsoft®and Windows Media®are regis‐ tered trademarks of Microsoft Corporation.

SIRIUS®is a registered trademark of Sirius XM Radio Inc.

HD Radio™ is a registered trademark of iBiq‐ uity Digital Corporation.

Gracenote®is a registered trademark of Gracenote, Inc.

ZAGATSurvey®and related brands are regis‐ tered trademarks of ZagatSurvey, LLC.

General notes

Occupant safety

Restraint system

Protection by the restraint system

The restraint system includes the following:

Seat belt system

Air bags

Child restraint system

Child seat securing system

In the event of an accident, the restraint system can:

Reduce the risk of vehicle occupants coming into contact with parts of the vehicle interior.

Reduce the forces to which the vehicle occu‐ pants are subjected.

A seat belt can only provide the best level of pro‐ tection if it is worn correctly. Depending on the detected accident situation, Emergency Tension‐ ing Devices and/or air bags supplement the pro‐ tection offered by a correctly worn seat belt. Emergency Tensioning Devices and/or air bags are not deployed in every accident.

In order for the restraint system to provide pro‐ tection, each vehicle occupant must:

Have their seat belt fastened correctly.

Sit in an almost upright seat position with their back against the seat backrest.

Sit with their feet resting on the floor, if pos‐ sible.

Always be secured in an additional restraint system suitable for Mercedes-Benz vehicles if they are under 5 ft (1.50 m) tall.

However, no system available today can com‐ pletely eliminate injuries and fatalities in every accident situation. In particular, the seat belt

all

and air bag gener

y do not protect against objects penetrating the vehicle from the outside. It is also not possible to completely rule out the risk of injury caused by the air bag deploying.

Reduced restraint system protection

WARNING Risk of injury or death from modifications to the restraint system

The restraint system can no longer function correctly after alterations have been made.

The restraint system may then not protect the vehicle occupants as intended by failing in an accident or triggering unexpectedly, for example

Never alter the parts of the restraint system.

Never tamper with the wiring or any electronic component parts or their software.

If it is necessary to modify the vehicle to accommodate a person with disabilities, con‐ tact an authorized Mercedes-Benz Center for details.

USA only: for details, contact our Customer Assistance Center on 1-800-FOR-MERCedes (1‑800‑367‑6372).

Occupant safety

Restraint system functionality

When the ignition is switched on, a system selftest is performed, during which the 6 restraint system warning lamp lights up. It goes out no later than a few seconds after the vehicle is started. The components of the restraint sys‐ tem are then functional.

Restraint system malfunction

The 6 restraint system warning lamp does not light up when the ignition is switched on.

The 6 restraint system warning lamp lights up continuously or repeatedly during a journey.

WARNING Risk of injury or fatal injury due to a malfunction in the restraint sys‐ tem

If the restraint system is malfunctioning, restraint system components may be trig‐ gered unintentionally or might not be trig‐ gered at all in the event of an accident. This

may affect the Emergency Tensioning Device or airbag, for example.

Have the restraint system checked and repaired immediately at a qualified spe‐ cialist workshop.

Function of the restraint system in an acci‐ dent

How the restraint system works is determined by the severity of the impact detected and the type of accident anticipated:

Frontal impact

Rear impact

Side impact

Rollover

The activation thresholds for the components of the restraint system are determined based on the evaluation of the sensor values measured at various points in the vehicle. This process is preemptive in nature. The triggering/deployment of the components of the restraint system must take place right at the start of the collision.

Factors which can only be seen and measured after a collision has occurred cannot constitute a reason for an air bag deployment. Neither do they provide an indication of air bag deployment.

The vehicle may be deformed significantly with‐ out an air bag being deployed. This is the case if only parts which are relatively easily deformed are affected and the rate of vehicle deceleration is not high. Conversely, an air bag may have been deployed even though the vehicle only suf‐ fered minor deformation. If very rigid vehicle parts such as longitudinal members are hit, for example, this may result in sufficiently high lev‐ els of vehicle deceleration.

Occupant safety

The components of the restraint system can be activated or deployed independently of each other:

Component Detected deploy‐

ment situation

Emergency Tension‐ ing Devices

Frontal impact, rear impact, side impact, rollover

Driver's air bag, front

Frontal impact

passenger air bag

Knee air bag Frontal impact

Side air bag Side impact

Window air bagSide impact, rollover,

frontal impact

PRE-SAFE®Impulse

Side impact

Side

The front passenger air bag can only be deployed in an accident if the PASSENGER AIR BAG OFF indicator lamp is extinguished. If the front passenger seat is occupied, make sure,

both before and during the journey, that the sta‐ tus of the front passenger air bag is correct

→ page 37).

(

WARNING Risk of burns from hot air bag components

The air bag parts are hot after an air bag has been deployed.

Do not touch the air bag parts.

Have a deployed air bag replaced at a qualified specialist workshop as soon as possible.

Mercedes-Benz recommends that you have the vehicle towed to a qualified specialist workshop after an accident. This applies especially if an Emergency Tensioning Device or an air bag was triggered.

If the Emergency Tensioning Devices are trig‐ gered or an air bag is deployed, you will hear a bang, and a small amount of powder may also be released:

The bang will not generally affect your hear‐ ing.

In general, the powder released is not haz‐ ardous to health but may cause short-term breathing difficulties to persons suffering from asthma or other pulmonary conditions.

Provided it is safe to do so, leave the vehicle immediately or open the window in order to prevent breathing difficulties.

Air bags and pyrotechnic Emergency Tensioning Devices contain perchlorate material, which may require special handling or environmental pro‐ tection measures. National guidelines regarding waste disposal must be observed. In California, see http://www.dtsc.ca.gov/HazardousWaste/ Perchlorate/index.cfm.

Seat belts

Protection provided by the seat belt

Always fasten your seat belt correctly before starting a journey. A seat belt can only provide the best level of protection if it is worn correctly.

+ 392 hidden pages