Familiarize yourself withthe contents of theOperating Instructionsdirectly via the
vehicle's multimedia system (Menu item "Vehicle"). Startwiththe quickguide or
deepen your knowledgewithpractical tips.
Vehicledocument walletinthe vehicle
Hereyou can find informationonoperation, service work and theguarantee for
your vehicle in printed form.
The Mercedes-Benz Guides app is available free of charge in common app stores.
É9075844403WËÍ
9075844403
Order no. T907013413Partno. 907584 44 03 EditionC-2019
Sprinter Operating Instructions
Sprinter
Operating Instructions
Mercedes-Benz
Front-passenger airbag warning
Example
&
WARNING Risk of injury or fatal injuries
if thefront-passenger airbag is enabled
If thefront-passenger front airbag is enabled,
achild on thefront-passenger seat maybe
struck by thefront-passenger airbag during
an accident.
NEVERuse arearward-facing child restraint
system on aseat withanENABLED FRONT
AIRBAG,DEATH or SERIOUS INJURYtothe
CHILD can occur.
Observe the"Children in thevehicle" section.
Publication details
Internet
Further information about Mercedes-Benzvehi‐
cles and about Daimler AG can be found on the
following websites:
http://www.mercedes-benz.com
http://www.mbusa.com (USAonly)
http://www.mercedes-benz.ca (Canada only)
Documentation team
Shouldyou have anyquestions or suggestions
regarding these Operating Instructions, youcan
reachthe technicaldocumentation team at the
address listedonthe inside coverpage.
Daimler AG:not to be reprinted, translated or
otherwise reproduced, in whole or in part, with‐
out written permission from Daimler AG.
Vehiclemanufacturer
Daimler AG
Mercedesstraße 137
70327Stuttgart
Germany
Vehicledealer
Daimler VANS USA, LLC
One Mercedes-Benz Drive
Sandy Springs,GA30328
http://www.mbusa.com (USAonly)
www.mbsprinterusa.com
Customer Assistance Center:
1-877-762-8267
Mercedes-BenzCanada, Inc.
98 Vanderhoof Avenue
Toronto, ON M4G 4C9
http://www.mercedes-benz.ca (Canada only)
Customer RelationsDepartment:
1-800-387-0100
Mercedes-BenzUSA,LLC and Mercedes-Benz
Canada, Inc. areDaimler enterprises.
Canada only: "Authorized Sprinter Dealer" is
defined as an authorized Mercedes-Benz Sprinter
Dealer.
As at 25.06.2018
Welcome to theworld of Mercedes-Benz
Beforeyou firstdrive off, read these Operating
Instructionscarefullyand familiarize yourself with
your vehicle. Foryour ownsafetyand alonger
vehicle life, followthe instructions and warning
notices in these Operating Instructions. Disre‐
garding them mayresult in damagetothe vehicle
or environment or in personal injury.
Vehicle damagecaused by failuretoobserve the
instructions is notcovered by theNew Vehicle
Limited Warranty.
The equipment or model designation of your vehi‐
cle mayvaryaccordingto:
R
Model
R
Order
R
National version
R
Availability
Mercedes-Benzreservesthe right to introduce
changes in:
R
Design
R
Equipment
R
Technicalfeatures
Therefore, thedescription maydifferfromyour
vehicle in some cases.
The following areintegralparts of thevehicle:
R
Digital Operator's Manual
R
Printed Operating Instructions
R
Maintenance Booklet
R
Equipment-dependent supplements
Alwayskeep these documentsinthe vehicle. If
yousell thevehicle, alwayspass all documents
on to thenew owner.
Additional options forcalling up the Digital
OperatingInstructions
Deep link: pressingand holdingdownanentry in
thetab bar of themultimedia system opens the
corresponding content in theDigital Operating
Instructions.
Voice Control System: callingupvia thevoice
control system
The Digital Operating Instructionsare deactivated
forsafetyreasons while driving.
The Operating Instructions can also be found
%
in theMercedes-Benz Guides app in all com‐
mon app stores.
1
Back
2
Addbookmarks
3
Picture
4
Content area
5
Menu
Some sectionsofthe Digital Operating Instruc‐
tions, e.g. warnings,can be expanded and col‐
lapsed.
General notes
19
Environmental protection
ENVIRONMENTAL NOTE Environmental
+
damagedue to operating conditions and
personal driving style
The pollutant emission of your vehicle is
directlyrelated to thevehicle's operation.
Youcan makeacontribution to environmental
protection by operating your vehicle in an
environmentally responsible manner.Todo
this, observe thefollowing recommendations
on operating conditions and your personal
drivingstyle.
Operatingconditions:
#
Makesurethat thetirepressures are
alwayscorrect.
#
Do nottransportany unnecessary
weight (e.g. aroof rack whichisnolon‐
gerrequired).
#
Observe theservice intervals.
Aregularly serviced vehicle will contrib‐
utetoenvironmentalprotection.
#
Alwayshave maintenance work carried
out at aqualified specialistworkshop.
Personal driving style:
#
Do notdepress theacceleratorpedal
when startingthe engine.
#
Do notwarmupthe engine while sta‐
tionary.
#
Drivecarefully and maintainasufficient
distance to other vehicles.
#
Avoid frequent, sudden acceleration and
braking.
#
Shiftgearsingood timeand use each
gear onlyuptoÔof its maximum
engine speed.
#
Switchoff theengine when in stationary
trafficfor aprolonged time.
#
Driveinafuel-efficient manner. Pay
attention to theECO displayfor afuelefficient driving style.
Environmental issues and recommendations
It is recommended to regenerateand recycle sub‐
stances instead of immediatelydisposingof
them.
The relevant environmental guidelinesand regula‐
tions serve to protect theenvironmentand
should be followedcarefully.
Mercedes-Benz Genuine Parts
ENVIRONMENTAL NOTE Environmental
+
damagecaused by notusing recycled
reconditionedcomponents
DaimlerAGoffersrecycledreconditioned
components and parts withthe same quality
as newparts.The same entitlementfromthe
Limited Warrantyisvalid as fornew parts.
#
Use recycled reconditionedcomponents
and partsfromDaimler AG.
NOTE The effectivenessofthe restraint
*
systems can be impaired by installing
accessoryparts, performing repairsor
welding operations
Airbags, Emergency Tensioning Devicesas
well as control unitsand sensorsfor the
restraint systems can be installed in thefol‐
lowing areas of thevehicle:
R
Door frames
R
Roof frames
R
Doors
R
Door pillars
R
Door sills
R
Seats
R
Cockpit
R
Instrument cluster
R
Center console
#
Do notinstall anyaccessories suchas
audio systems in these areas.
#
Do notperform repairsorwelding oper‐
ations.
#
Have accessory parts installed at a
qualified specialistworkshop.
If youuse parts,tires, wheelsorsafety-relevant
accessories whichhavenot been approvedby
Mercedes-Benz, theoperating safetyofthe vehi‐
cle maybejeopardized. Safety-relevant systems,
e.g. thebrake system, maymalfunction. Onlyuse
Mercedes-Benz Genuine Partsorparts of equal
quality.Use onlytires, wheels and accessory
parts that areapproved foryour vehicle model.
Mercedes-Benztests original parts, conversion
parts and accessoryparts that have been
approvedfor your vehicle model forreliability,
safetyand suitability. Despiteongoing market
research,weare unable to assessother parts.
20
General notes
We thereforeacceptnoresponsibility forthe use
of suchparts in Mercedes-Benz vehicles, even if
they have been officially approvedorindepend‐
ently approved by atesting center.
In some other countries, certain parts areonly
officially approvedfor installation or modification
if they comply with legal requirements. All
Mercedes-Benz GenuineParts satisfythese
requirements. Makesurethat all parts aresuita‐
ble foryour vehicle.
Alwaysspecify thevehicle identification number
(VIN) and theengine number when ordering
Mercedes-Benz Genuine Parts(/page323).
Information about attachments, add-on
equipment, installations and conversions
Forsafetyreasons, have add-on equipmentpro‐
ducedand assembled in accordancewiththe
valid Mercedes-Benz add-on equipmentguide‐
lines. These add-on equipmentguidelines ensure
that thechassisand add-on equipmentformone
unit and that thegreatestpossible levelofopera‐
tional and driving safetyisachieved.
Both vehicle manufacturersaswell as body man‐
ufacturersmustalwaysensurethat theproducts
manufactured by them come intocirculation only
in asafestate and do notpose anyriskstopeo‐
ple. Otherwise, theremay be consequences
under civil, criminal or public law. All manufactur‐
ersare responsible forthe products that they
have manufactured. The manufacturer of attach‐
ments, add-on equipment, inserts and conver‐
sions mustguarantee compliance with Directive
2001/95/EC on general product safety.
Mercedes-Benz recommends thefollowing for
safetyreasons:
R
Do notmakeany other changes to thevehi‐
cle.
R
Obtain approval from thedealer named on
theinside title pageinthe event of deviations
from theapprovedadd-on equipment guide‐
lines.
Acceptance testsperformed by public test bodies
or officialapprovals do notrule out safetyrisks.
Observe theinformation about Mercedes-Benz
Genuine Parts(/page19).
Further information can be obtained at a
%
qualified specialistworkshop.
&
WARNING Risk of accident and injuryin
theevent of incorrect conversions or
changes to thevehicle
Conversions or changes to thevehicle can
impair thefunction of systems or compo‐
nents.
As aresult, they maynolonger function as
intended and/or endanger theoperating
safetyofthe vehicle.
#
Alwayshave conversions or changes to
thevehicle made at aqualified work‐
shop.
If youare planningonmaking changes to your
vehicle, we highlyrecommend that youcontact
thedealer named on theinside title page, who
will giveyou all theinformation youneed. There
maybeachargefor this service.
If add-on equipmentmanufacturersand dealers
makemodifications that affect thefinalinspec‐
tion of theengine, vehicle or equipment, they
mustacceptsole responsibility forthe vehicle.
This also appliestomarking and documenting the
vehicle parts affected by thechanges that they
make.
Youare responsible forcertifying and providing
evidencethat thefollowing conditionsare met:
R
thevehicle complies withall relevant stand‐
ards and regulations that areaffected by the
modification.
R
themodified vehicle still meets thevehicle
safetystandards and emission regulations.
R
themodification does notimpair thesafetyof
thevehicle.
We arenot responsible forthe final inspection,
product liability or warrantyclaimsresulting from
modification. This applies to:
R
themodified components or systems.
R
theresultant violationofemission regulations
or vehicle safetystandards.
R
all consequences resulting from themodi‐
fied ,less safeorevenfaulty vehicle.
We acceptnoresponsibility as final manufacturer
or forthe resultant product liability.
Even seemingly minor changes to thevehicle,
suchasattaching aradiator grill in winter,are not
permitted. Do notcoverthe radiator.Donot use
anythermal mats, insect protection covers etc.
General notes
21
Otherwise, thevalues of thevehicle's diagnostic
system will be distorted. Some of these values
areprescribed by lawand mustbecorrect at all
times.
The factoryequipsthe vehicle withawooden or
plastic cargo compartmentfloor;this is an inte‐
gral partofthe vehicle structure. If youhavethe
cargocompartment floor removed, thevehicle
body maybedamaged. Load securing will then
be impaired and themaximum loading capacity
of thetie-down points will no longer be guaran‐
teed. Therefore, do nothave thecargo compart‐
ment floor removed.
Notesonthe partition
Without apartition,vehicles that areapprovedas
commercial vehicles (N1,N2) do notfulfill
ISO 27956, which describes theequipment for
properly securing aload in deliveryvehicles. If
thevehicle is used to transport goods, retrofitting
thepartition is strongly recommended,asprop‐
erly securing theload in vehicles without aparti‐
tion will alwaysbeacomplexoperation.
Operating Instructions
These Operating Instructions describe all models
and all standardand special equipmentavailable
foryour vehicle at thetime these Operating
Instructionswent to press. Country-specific dif‐
ferences arepossible.Notethat your vehicle may
notbeequipped withall functions described. This
is also thecase forsystems and functions rele‐
vant to safety. Therefore, theequipment on your
vehicle maydifferfromthat in thedescriptions
and illustrations.
The original purchase agreement documentation
foryour vehicle contains alistofall thesystems
in your vehicle.
Should youhave anyquestions concerning equip‐
ment and operation, consult an authorized
Mercedes-Benz Center.
The Operator's Manual and MaintenanceBooklet
areimportant documents and shouldbestoredin
thevehicle.
Note on vehicles whichare equipped by body
manufacturers
Alwaysobserve thebody manufacturer's Operat‐
ing Instructions. Youcouldotherwise fail to rec‐
ognize dangers.
Serviceand vehicleoperation
Warranty
The LimitedWarrantyfor your vehicle is in
accordance withthe warrantyterms and condi‐
tions in theService and WarrantyInformation
booklet.
Your authorizedMercedes-BenzCenter will
replace and repair all factory-installed parts in
accordancewiththe termsofthe following war‐
ranty termsand conditions:
R
NewVehicle Limited Warranty
R
ExhaustSystemWarranty
R
EmissionSystems Warranty
R
California, Connecticut,Maine, Massachu‐
setts, NewYork, Pennsylvania,RhodeIsland
and Vermont Emission Control System War‐
ranty
R
StateWarrantyEnforcement Laws ("Lemon
Laws")
Replacement parts and accessories arecovered
by theMercedes-Benz Partsand Accessories
Warranties.
Theseare available at anyauthorizedMercedesBenzCenter.
Should youlose your Serviceand Warranty
%
Informationbooklet, have an authorized
Mercedes-BenzCenter arrangefor areplace‐
ment.The newService and WarrantyInfor‐
mation bookletwillbepostedtoyou.
Vehicleoperation outside theUSA or Canada
When youare traveling abroad withyour vehicle,
observe thefollowing points:
R
service points or replacement parts maynot
be available immediately.
R
unleaded fuel forvehicles withacatalytic
converter maynot be available. Leadedfuel
can cause damagetothe catalytic converter.
R
thefuel mayhave aconsiderablylower
octane number.Unsuitable fuel can cause
engine damage.
Certain Mercedes-Benz models areavailable in
Europe through theEuropean DeliveryProgram.
Formoreinformation, please consult an author‐
ized Mercedes-Benz Center,orwrite to one of the
following addresses:
In theUSA:
22
Generalnotes
DaimlerVANS USA, LLC
EuropeanDeliveryDepartment
One Mercedes-Benz Drive
Sandy Springs, GA 30328
In Canada:
Mercedes-Benz Canada, Inc.
EuropeanDeliveryDepartment
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Maintenance information
Your customer service advisor willrecordevery
service foryou in theService and WarrantyInfor‐
mation booklet.
Information on Roadside Assistance
Roadside Assistance offers technicalhelpinthe
event of abreakdown. Your calls to thetoll-free
Roadside Assistance Hotline areansweredbyour
agents 24 hoursaday,365 days ayear.
1-877-762-8267(USA)
1-800-387-010 0(Canada)
Youcan find further information in theRoadside
Assistance brochure (USA) or the"Roadside
Assistance" section in theService and Warranty
booklet(Canada). Yo uwill find both in thevehicle
document wallet.
Information on changing address or owner
In theevent of achangeofaddress, please send
us the"Notification of Address Change" in the
Service and WarrantyInformationbookletorsim‐
plycall theCustomer Assistance Center (USA) at
thehotline number 1-877-762-8267orCustomer
Service (Canada) at 1-800-387-0100. So, if nec‐
essary, we can reachyou in atimelyfashion.
If yousell your Mercedes, please leave theentire
literatureinthe vehicle so that it is available to
thenextowner. If youhave purchased aused
vehicle, please send us the"Notification of Pur‐
chase of Used Car" in theService and Warranty
Informationbookletorcall theCustomer Assis‐
tance Center (USA) at thehotline number
1-877-762-8267orCustomer Service (Canada) at
1-800-387-0100.
Possible danger due to substances hazardous
to health
In compliance withProposition 65 ("Prop65"), the
following detachable label has been added to
eachvehicle sold in California:
Operating safety
&
WARNING Risk of accident duetomal‐
functions or system failures
If youdonot have theprescribed service/
maintenanceworkorany required repairs
carried out, this could result in malfunctions
or system failures.
#
Alwayshave theprescribed service/
maintenanceworkaswell anyrequired
repairscarried out at aqualified special‐
istworkshop.
&
WARNING Risk of accident and injuryas
aresult of incorrect modifications to
electronic componentparts
Modification to electronic components, their
softwareorwiring could impair their function
and/or thefunction of other networkedcom‐
ponentparts. In particular,systems relevant
to safetycould also be affected.
As aresult, they maynolonger function as
intended and/or endanger theoperating
safetyofthe vehicle.
#
Nevertamper withthe wiring and elec‐
tronic component parts or their soft‐
ware.
#
Youshouldhave all work on electrical
and electronic componentscarried out
at aqualified specialistworkshop.
Observe the"Vehicle electronics" section in the
"Technical data".
General notes
23
&
WARNING Risk of fire due to flammable
materials on hotparts of theexhaust sys‐
tem
Flammable materialsuchasleaves, grass or
twigs mayigniteiftheycome intocontact
with hotparts of theexhaust system.
#
When driving on unpavedroads or offroad, regularly checkthe vehicle under‐
side.
#
Remove trappedplants or other flam‐
mable material.
#
If thereisdamage, consult aqualified
specialistworkshop immediately.
NOTE Damage to thevehicle
*
In thefollowing situations, in particular,there
is arisk of damagetothe vehicle:
R
The vehicle becomes grounded, e.g. on a
high curb or an unpavedroad
R
The vehicle is driven toofastoveran
obstacle, e.g. acurb,speed bump or pot‐
hole
R
Aheavy object strikesthe underbody or
chassis components
In situations suchasthis, thebody,the
underbody,chassiscomponents, wheels or
tires could be damaged without thedamage
being visible. Components damaged in this
waycan unexpectedlyfail or,inthe case of an
accident, maynot absorb theloads that arise
as intended.
If theunderbody paneling is damaged, flam‐
mable materials suchasleaves, grass or
twigs can collect between theunderbody and
theunderbody paneling. These materials may
igniteiftheycome intocontact with hotparts
on theexhaust system.
#
Have thevehicle checkedand repaired
immediatelyataqualified specialist
workshop.
or
#
If driving safetyisimpaired while con‐
tinuing your journey, pull over and stop
thevehicle immediatelyinaccordance
withthe trafficconditions, and contact
aqualified specialistworkshop.
Declarations of conformity
Information about thedeclarationofconform‐
ity forwirelessvehicle components
USA: "Thewirelessdevices of this vehicle comply
withPart15ofthe FCC Rules. Operation is sub‐
jecttothe following twoconditions: 1) These
devicesmay notcause harmful interference, and
2) These devicesmustaccept anyinterference
received, including interference that maycause
undesired operation.Changes or modifications
notexpressly approvedbythe party responsible
forcompliance could void theuser's authority to
operatethe equipment."
Canada: "The wireless devices of this vehicle
complywithIndustryCanada license-exemptRSS
standard(s). Operationissubject to thefollowing
twoconditions: (1) These devicesmay notcause
interference, and (2) These devicesmustaccept
anyinterference, including interference that may
cause undesired operation of thedevice."
USA: "Wireless chargingsystemfor mobile devi‐
ces (model: WMI2 Wireless Mobile Interface): this
device complies withPart18ofthe FCC Rules."
The name and address of theresponsibleparty
is:
peiker acustic GmbH
Max-Planck-Str. 28-32
61381Friedrichsdorf
Germany
Diagnostics connection
The diagnosticsconnection is onlyintended for
theconnection of diagnostic devices at aquali‐
fied specialistworkshop.
&
WARNING Risk of accident duetocon‐
necting devicestothe diagnostics con‐
nection
If youconnectequipment to adiagnostics
connectioninthe vehicle, it mayaffect the
operation of vehicle systems.
As aresult, theoperating safetyofthe vehicle
could be affected.
#
Only connect equipment to adiagnos‐
ticsconnectioninthe vehicle whichis
approvedfor your vehicle by MercedesBenz.
24
Generalnotes
&
WARNING Risk of accident dueto
objectsinthe driver's footwell
Objectsinthe driver's footwell mayimpede
pedal travel or blockadepressed pedal.
This jeopardizes theoperating and road
safetyofthe vehicle.
#
Stow all objectsinthe vehicle securely
so that they cannotget intothe driver's
footwell.
#
Alwaysinstall thefloor mats securely
and as prescribed in order to ensure
that thereisalwayssufficient room for
thepedals.
#
Do notuse loose floor mats and do not
place floor mats on topofone another.
NOTE Batterydischarging from using
*
devicesconnectedtothe diagnostics
connection
Using devices at thediagnostics connection
drains thebattery.
#
Checkthe charge levelofthe battery.
#
If thecharge levelislow,charge thebat‐
tery,e.g. by driving aconsiderable dis‐
tance.
Connecting equipment to thediagnostics connec‐
tion can lead to emissions monitoring information
being reset, forexample. This maylead to the
vehicle failing to meetthe requirements of the
next emissions inspection during themain
inspection.
Notesonchanges to theengine output
Output increases can:
R
changethe emission values.
R
lead to malfunctions.
R
result in consequential damage.
The operating safetyofthe engine is notguaran‐
teed in all situations.
Anytampering withthe engine management in
order to increase theengine output will lead to
theloss of theNew Ve hicle Limited Warrantyand
other warrantyentitlements.
If yousell thevehicle, informthe buyer of any
alterations to thevehicle's engine output. If you
do notinformthe buyer,this mayconstitutea
punishable offense under nationallegislation.
Qualifiedspecialist workshop
Aqualified specialistworkshop has thenecessary
special skills, tools and qualificationstocorrectly
carry out anynecessaryworkonyour vehicle.
This particularly applies to safety-relevant works.
Alwayshave thefollowing work on thevehicle
carried out at aqualified specialistworkshop:
R
safety-relevant works
R
service and maintenance work
R
repair work
R
modifications as well as installationsand con‐
versions
R
work on electronic component parts
Mercedes-Benz recommends that youuse an
authorizedMercedes-BenzCenter forthis pur‐
pose.
Vehicleregistration
Mercedes-Benzmay ask its service centerto
carry out technicalinspections on certain vehi‐
cles. The quality or safetyofthe vehicle is
improvedasaresult of theinspection.
Mercedes-Benz can onlyinformyou aboutvehicle
checks if it Mercedes-Benz has your registration
data.
In thefollowing cases your vehicle maynot be
registeredtoyou yet:
R
Youdid notpurchase your vehicle at an
authorized specialistdealer.
R
Your vehicle has notyet been inspected at an
authorized Mercedes-Benz Center.
It is advisable to registeryour vehicle withan
authorized Mercedes-BenzCenter.
InformMercedes-Benzassoon as possible about
anychangeinaddress or vehicle ownership.
Youcan do this, forexample, at an authorized
Mercedes-BenzCenter.
Correct use of thevehicle
If youremove warning stickers,othersmay fail to
recognize thedangers. Leave warning stickers in
position.
Observe thefollowing information in particular
when operating thevehicle:
R
Safetynotes in these Operating Instructions
R
Technicaldatafor thevehicle
R
Trafficrules and regulations
R
Laws pertainingtomotorvehicles and safety
standards
Multi Purpose Vehicle
&
WARNING Risk of accident duetoahigh
centerofgravity
As aresult of thehigh center of gravity the
vehicle can skid or rolloverinthe event of
abrupt steering movements and/or inappro‐
priatespeed.
#
Adaptthe speed and thedriving styleto
thedriving characteristicsofthe vehicle
as well as theprevailing road and
weather conditions.
Utilityvehicles have asignificantlyhigherrollover
rate than other types of vehicles.
If this vehicle is notoperated in asafemanner it
could result in an accident, rolloveraswell as to
severe or fatalinjuries.
In arollovercrash, an unbeltedperson is signifi‐
cantly morelikelytodie than aperson wearing a
seat belt.
Youand all vehicle occupants should alwayswear
aseat belt.
General notes
25
Reporting safetydefects
USAonly:
The following text is published as required of
manufacturersunder Title 49, Code of U.S. Fed‐
eral Regulations, Part 575pursuant to the
"National Trafficand MotorVehicle SafetyAct of
1966".
If youbelieve that your vehicle has adefect which
could cause acrash or could cause injuryor
death, youshouldimmediatelyinformthe
National Highway TrafficSafetyAdministration
(NHTSA)inaddition to notifying DaimlerVANS
USA, LLC.
If NHTSA receives similarcomplaints, it mayopen
an investigation,and if it finds that asafety
defect exists in agroup of vehicles, it mayorder a
recalland remedy campaign. However, NHTSA
cannotbecome involved in individual problems
between you, your dealer,orDaimler VANS USA,
LLC.
To contact NHTSA,you maycall theVehicle
SafetyHotline toll-freeat1-888-327-4236
(TTY: 1-800-424-9153);gotohttp://
www.safercar.gov, or writetoAdministrator,
NHTSA,400 SeventhStreet, SW., Washington,
DC 20590, USA.
Youcan find moreinformation on vehicle safety
under: http://www.safercar.gov
Information on problemswithyour vehicle
If youshouldexperience aproblem withyour
vehicle, particularly one that youbelieve may
affect its safeoperation, we urge youtocontact
an authorized Mercedes-Benz Center immediately
to have theproblem diagnosed and rectified.
If theproblem is notresolved to your satisfaction,
please contact an authorized Mercedes-Benz
Center again or writetoone of thefollowing
addresses.
In theUSA:
Daimler VANS USA, LLC
Customer Assistance Center
One Mercedes-Benz Drive
SandySprings, GA 30328
In Canada:
Mercedes-Benz Canada, Inc.
Customer RelationsDepartment
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Limited Warranty
NOTE Damage to thevehicle arising from
*
violation of these operating instructions.
Damagetothe vehicle can arise from viola‐
tion of these operating instructions.
Suchdamageisnot coveredbyeither the
Limited Warrantyorthe neworused-vehicle
warranty.
#
Observe theinstructionsinthese oper‐
ating instructions on proper operation
of your vehicle as well as regarding pos‐
sible vehicle damage.
QR codes forrescue card
The QR code stickers areaffixed to theB-pillar on
thedriver's and front-passengerside.Inthe event
of an accident, emergency servicescan usethe
QR code to quicklydetermine thecorresponding
rescue cardfor your vehicle. The current rescue
26
General notes
card contains, in compact form,the mostimpor‐
tant information aboutyour vehicle e.g. therout‐
ing of electric cables.
Further information can be found at http://
www.mercedes-benz.de/qr-code.
Data storage
Electronic control units
Electronic control unitsare installed in your vehi‐
cle. Some of these arenecessaryfor thesafe
operation of your vehicle, while some assistyou
when driving (driver assistance systems). In addi‐
tion, your vehicle provides comfort and entertain‐
mentfunctions, whichare also made possible by
electronic controlunits.
The electronic control units containdatamemo‐
ries whichcan temporarily or permanently store
technicalinformation aboutthe vehicle's operat‐
ing state, component loads, maintenance require‐
ments and technicaleventsormalfunctions.
In general,this information documents thestate
of acomponent part, amodule, asystemorthe
surroundingssuchas:
status messages concerningthe vehicle and
its individual components (e.g. number of
wheel revolutions/speed, deceleration, lateral
acceleration,displayofthe fastened seat
belts)
R
malfunctions or defects in important system
components (e.g. lights, brakes)
R
information on events leading to vehicle dam‐
age
R
system reactionsinspecial drivingsituations
(e.g. airbag deployment, intervention of sta‐
bilitycontrol systems)
In addition to providing theactual controlunit
function,this dataassists themanufacturer in
detecting and rectifying malfunctions and opti‐
mizing vehicle functions. The majority of this data
is temporaryand is onlyprocessed in thevehicle
itself. Onlyasmall portion of thedataisstoredin
theevent or malfunction memory.
When your vehicle is serviced, technicaldata
from thevehicle can be read out by service net‐
work employees (e.g. workshops, manufacturers)
or thirdparties (e.g. breakdown services). Serv‐
ices include repair services, maintenancepro‐
cesses, warrantyclaimsand quality assurance
measures, forexample. The read out is per‐
formed via thelegally prescribed portfor the
diagnostics connection in thevehicle. The
respectiveservice networklocations or thirdpar‐
ties collect, processand use this data. They
document technicalstatuses of thevehicle,
assistinfinding malfunctions andimproving qual‐
ity and aretransmitted to themanufacturer,if
necessary. Furthermore, themanufacturer is sub‐
ject to product liability.For this, themanufacturer
requires technicaldatafromvehicles.
Malfunction memories in thevehicle can be reset
by aserviceoutletaspartofrepair or mainte‐
nancework.
Depending on theselected equipment, youcan
importdataintovehicle convenience and info‐
tainment functionsyourself.
This includes, forexample:
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multimediadatasuchasmusic,films or pho‐
tosfor playbackinanintegratedmultimedia
system
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address book datafor use in connection with
an integrated hands-free system or an inte‐
grated navigation system
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entered navigation destinations
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dataabout theuse of Internetservices
This datacan be savedlocallyinthe vehicle or it
is located on adevice whichyou have connected
to thevehicle (e.g. smartphone, USB flash drive
or MP3 player). If this dataisstoredinthe vehi‐
cle, youcan delete it at anytime. This datais
sent to thirdparties onlyatyour request, particu‐
larly when youuse online services in accordance
withthe settings that youhave selected.
Youcan storeorchangeconvenience settings/
individualization in thevehicle at anytime.
Depending on theequipment, this includes, for
example:
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seat and steering wheel position settings
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suspension and climatecontrolsettings
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Individualization suchasinterior lighting
If your vehicle is accordingly equipped,you can
connectyour smartphone or another mobile end
device to thevehicle. Youcan control this by
means of thecontrolelements integrated in the
vehicle. Images and audio from thesmartphone
can be output via themultimedia system. Certain
Dependingonthe type of integration, this can
include:
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general vehicle data
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position data
This allows youtouse selectedapps on your
smartphone, suchasnavigationormusic play‐
back. Thereisnofurther interaction between the
smartphone and thevehicle; in particular,vehicle
dataisnot directlyaccessible. Whichtype of fur‐
ther dataprocessingoccursisdetermined by the
provider of thespecific app used. Whichsettings
youcan make, if any, depends on thespecific app
and theoperating system of your smartphone.
Onlineservices
Wireless networkconnection
If your vehicle has awireless networkconnection,
datacan be exchanged between your vehicle and
other systems. The wireless networkconnection
is enabled via thevehicle's transmission and
reception unitorvia connected mobile end devi‐
ces (e.g.smartphones). Online functionscan be
used via this wireless networkconnection.These
include onlineservicesand applications/apps,
whichare provided by themanufacturer or by
other providers.
Manufacturer's ownservices
In thecase of themanufacturer's online services,
themanufacturer describes thefunctions in a
suitable place (e.g. operating instructions, manu‐
facturer's website) and provides theassociated
information subject to dataprotection legislation.
Personal identification datamay be used to pro‐
vide online services. The dataexchangefor this
takesplace via asecureconnection, e.g. withthe
manufacturer's IT systems intended forthe pur‐
pose. The collecting, processing, and use of per‐
sonal identification databeyond theprovision of
services occursexclusively on thebasis of alegal
permit or afterdue consent.
Generally,you can activateordeactivatethe
services and functions (partlysubject to afee). In
some cases, this also applies to thewhole data
connection of thevehicle. Excluded from this are
special legallyprescribed functionsand services.
Services of thirdparties
If it is possible to use online services from other
providers, these services aresubject to thedata
protection and termsofuse of theresponsible
provider.The manufacturer has no influenceon
thecontentsexchanged whilstusing these serv‐
ices.
Please ask therespectiveservice provider for
details on thetype, extent and purpose of the
collectionand use of personaldatainthe context
of thirdparty services.
Event Data Recorders
USAonly:
This vehicle is equipped withanevent data
recorder (EDR).The mainpurpose of an EDRisto
record, in certaincrash or nearcrash-likesitua‐
tions,suchasanair bag deploymentorhittinga
road obstacle, data that will assistinunderstand‐
ing howavehicle's systems performed. The EDR
is designed to recorddatarelated to vehicle
dynamics and safetysystems forashortperiod
of time, typically 30 seconds or less.
The EDR in this vehicle is designed to recordsuch
data as:
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Howvarious systems in your vehicle were
operating;
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Whether or notthe driver and passenger
safetybeltswerebuckled/fastened;
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Howfar (if at all) thedriverwas depressing
theacceleratorand/or brakepedal; and,
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Howfastthe vehicle wastraveling.
This datacan help provide abetterunderstanding
of thecircumstances in which crashes and inju‐
ries occur.NOTE: EDRdataare recorded by your
vehicle only if anon-trivial crash situation occurs;
no dataare recorded by theEDR under normal
driving conditions and no personal data(e.g.
name, gender, ageand crash location) arerecor‐
ded. However, other parties suchaslaw enforce‐
ment could combine theEDR datawiththe type
of personally identifying dataroutinelyacquired
during acrash investigation.
Access to thevehicle and/or theEDR is needed
to read data that is recorded by an EDR, and spe‐
cial equipmentisrequired. In addition to thevehi‐
cle manufacturer,other parties that have thespe‐
cial equipment, suchaslaw enforcement, can
read theinformation by accessingthe vehicle or
theEDR.
EDRdatamay be used in civil and criminal mat‐
ters as atool in accident reconstruction, accident
claims and vehicle safety. Since theCrash Data
RetrievalCDR tool that is used to extract data
from theEDR is commercially available, Daimler
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General notes
Vans USA, LLC("DVUSA") expresslydisclaims
anyand all liability arising from theextraction of
this informationbyunauthorizedMercedes-Benz
personnel.
DVUSAwill notshareEDR datawithotherswith‐
out theconsent of thevehicle ownersor, if the
vehicle is leased, without theconsent of theles‐
see. Exceptions to this representation include
responses to subpoenas by lawenforcement;by
federal, stateorlocal government;inconnection
withorarising out of litigation involvingDVUSAor
its subsidiaries and affiliates; or,asrequired by
law.
Warning: The EDRisacomponentofthe
Restraint System Module. Tampering with, alter‐
ing, modifying or removing theEDR component
mayresult in amalfunction of theRestraint Sys‐
temModule and other systems.
Statelaws or regulations regarding EDRs that
conflict withfederal regulation arepre-empted.
This means that in theevent of suchconflict, the
federal regulation governs. As of December 2016,
17 states have enacted laws relatingtoEDRs.
Copyright
Information on free and open-source software
Information on licensefor free and open-source
softwareused in your vehicle can be found on the
datastorage medium in your vehicle document
walletand withupdates on thefollowing website:
http://www.mercedes-benz.com/opensource.
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SIRIUS®is aregisteredtrademarkofSirius
XM Radio Inc.
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HD Radio™ is aregisteredtrademarkofiBiq‐
uity Digital Corporation.