Mercedes Sprinter 2018 Owner's Manual
É9065843213FËÍ
9065843213
Sprinter
Operating Instructions
Order no. 64627567 13 Part no. 906 584 32 13 Edition 07-17
Sprinter
Mercedes-Benz
Symbols
WARNING
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Warning notes make you aware of dangers
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life, or to the health and life of others.
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gers that could lead to damage to your vehicle.
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Registered trademarks
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, ON M4G 4C9
www.mercedes-benz.ca
Customer Relations Department:
1-800-387-0100
Mercedes-Benz USA, LLC and Mercedes-Benz
Canada Inc. are Daimler companies.
Canada only: "Authorized Sprinter Dealer" is
defined as an authorized Mercedes-Benz
Sprinter Dealer.
Publication details
Internet
Further information about Mercedes-Benz vehicles and about Daimler AG can be found on the
following websites:
http://www.mercedes-benz.com
http://www.mbusa.com (USA only)
http://www.mercedes-benz.ca (Canada only)
Editorial office
You are welcome to forward any queries or suggestions you may have regarding this Operating
Instructions to the technical documentation
team at the address on the inside of the front
cover.
Mercedes-Benz USA, LLC
Mercedes-Benz Canada, Inc.
Mercedes-Benz USA, LLC and Mercedes-Benz
Canada Inc. are Daimler companies.
Not to be reprinted, translated, or otherwise
reproduced, in whole or in part, without written
permission.
Vehicle manufacturer
Daimler AG
Mercedesstrae 137
70327 Stuttgart
Germany
ESP®is a registered trademark of Daimler AG.
Vehicle distributor
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
www.mbusa.com
www.mbsprinterusa.com
Customer Assistance Center:
1-877-762-8267
As at 21 February 2017
Welcome to the world of Mercedes-Benz
Before you first drive off, read the Operating
Instructions carefully and familiarize yourself
with your vehicle. Please adhere to the information and warning notes in this Operating Instructions for your own safety and to ensure a longer
operating duration of the vehicle. Failure to
observe the instructions may lead to damage to
the vehicle or personal injury.
Vehicle damage caused by a failure to observe
the instructions is not covered by the New Vehicle Limited Warranty.
The equipment or model designation of your
vehicle may differ according to:
R
Model
R
Order
R
Country specification
R
Availability
The illustrations in this Operating Instructions
show a left-hand-drive vehicle. The location of
vehicle parts and controls for right-hand drive
vehicles differ accordingly.
Mercedes-Benz is constantly updating its vehicles to the state of the art.
Mercedes-Benz reserves the right to introduce
changes in:
R
Design
R
Equipment
R
Technology
Therefore, the descriptions provided may occasionally differ from your own vehicle.
The following are integral parts of the vehicle:
R
Operating Instructions
R
Maintenance or Service Booklet
R
Service and warranty information
R
Equipment-dependent operating instructions
Keep these documents in the vehicle at all
times. Should you sell the vehicle, always pass
the documents on to the new owner.
We wish you pleasant motoring at all times.
9065843213
É9065843213FËÍ
2
Contents
Index ....................................................... 4
Introduction ......................................... 23
Operating Instructions ...........................23
Service and vehicle operation ................ 23
Proper use ............................................. 25
Protection of the environment ............... 25
Operating safety and vehicle approval
............................................................... 26
Genuine Mercedes-Benz parts ............... 29
QR code for rescue card ........................ 30
Data stored in the vehicle ...................... 30
At a glance ........................................... 33
Cockpit .................................................. 33
Instrument cluster ................................. 34
Steering wheel buttons .......................... 37
Center console ...................................... 37
Overhead control panel ......................... 38
Door control panel ................................. 39
Further control panels ........................... 39
Safety ................................................... 41
Useful information ................................. 41
Occupant safety .................................... 41
Children in the vehicle ........................... 49
Pets in the vehicle ................................. 54
Driving safety systems ........................... 54
Emergency exit ...................................... 57
Theft deterrent locking system .............. 58
Opening and closing ........................... 61
Useful information ................................. 61
Key ........................................................ 61
Central locking ...................................... 65
Driver's door and front-passenger
door ....................................................... 66
Sliding door ........................................... 67
Electrical step ........................................ 68
Rear doors ............................................. 69
Partition sliding door ............................. 71
Side windows ......................................... 72
Seats, steering wheel and mirrors .... 74
Useful information ................................. 74
Seats ..................................................... 74
Steering wheel ....................................... 79
Mirrors ................................................... 80
Lights and windshield wipers ............ 82
Useful information ................................. 82
Exterior lighting ..................................... 82
Interior lighting ...................................... 87
Changing bulbs ...................................... 89
Windshield wipers .................................. 96
Climate control .................................... 99
Useful information ................................. 99
Overview of climate control systems ..... 99
Operating the climate control system .. 102
Adjusting the air vents ......................... 106
Operating the auxiliary heating sys-
tem ...................................................... 107
Operating the cargo compartment air
vents .................................................... 117
Driving and parking .......................... 118
Useful information ............................... 118
Breaking-in notes ................................. 118
Driving ................................................. 118
Automatic transmission ....................... 123
Refueling ............................................. 126
Parking ................................................ 129
Driving tips .......................................... 132
Driving systems ................................... 139
Working mode ..................................... 153
Towing a trailer .................................... 154
On-board computer and displays .... 160
Useful information ............................... 160
Important safety notes ........................ 160
Instrument cluster ............................... 160
On-board computer (vehicles without
steering wheel buttons) ....................... 162
On-board computer (vehicles with
steering wheel buttons) ....................... 163
Display messages ................................ 175
Contents
3
Indicator and warning lamps in the
instrument cluster ............................... 195
Stowing and features ....................... 205
Useful information ............................... 205
Stowage spaces and stowage com-
partments ............................................ 205
Cup holder ........................................... 209
Bottle holder ........................................ 209
Ashtray ................................................ 210
Cigarette lighter ................................... 210
12-V socket .........................................211
Mobile phone ....................................... 211
Additional communications equip-
ment .................................................... 212
Transporting loads ............................ 213
Useful information ............................... 213
Loading guidelines ............................... 213
Load distribution ................................. 215
Securing loads ..................................... 215
Carrier systems ................................... 217
Maintenance and care ...................... 219
Useful information ............................... 219
Engine compartment ........................... 219
Vehicle interior ....................................226
Maintenance ........................................ 226
Battery ................................................. 228
Care ..................................................... 234
Loading the vehicle .............................. 259
What you should know about wheels
and tires .............................................. 262
Flat tire ................................................ 267
Changing wheels ................................. 267
Wheel and tire combination ................. 273
Spare wheel ......................................... 273
Technical data ................................... 276
Useful information ............................... 276
Vehicle electronics .............................. 276
Identification plates .............................276
Service products and capacities .......... 278
Vehicle data ......................................... 286
Breakdown assistance ..................... 241
Useful information ............................... 241
Where will I find...? .............................. 241
Flat tire ................................................ 243
Jump-starting ....................................... 243
Tow-starting and towing away ............. 244
Electrical fuses ....................................247
Wheels and tires ............................... 248
Useful information ............................... 248
Important safety notes ........................ 248
Operation ............................................ 248
Operation in winter .............................. 250
Tire pressure ....................................... 251
Index
4
1, 2, 3 ...
4ETS (Electronic Traction System) .... 57
12-V socket ........................................ 211
A
ABS (Anti-lock Braking System)
Display message ............................ 181
Function/notes ................................ 54
Important safety notes .................... 54
Indicator lamp ................................ 196
Access step in the bumper
Cleaning .........................................238
Activating/deactivating cooling
with air dehumidification ................. 103
Activating/deactivating the roof
ventilator ...........................................117
Adaptive Brake Assist
Function/notes .............................142
ADAPTIVE ESP
see ESP®(Electronic Stability Program)
Add-on equipment ............................... 28
Additional indicators
Replacing bulbs ............................... 91
Replacing bulbs (roof) ......................94
Additives
Diesel ............................................ 280
Engine oil .......................................283
Adjusting the headlamp range ........... 84
ADR (working speed governor) ........153
Air bags
Deployment ..................................... 47
Front air bag (driver, front
passenger) ....................................... 46
Important safety notes .................... 45
Introduction ..................................... 45
Side impact air bag .......................... 46
Window curtain air bag .................... 47
Air filter
Indicator lamp ................................ 202
Air pressure
see Tire pressure
Air vents
Adjusting for the passenger com-
partment ........................................ 107
Adjusting on the roof ..................... 107
Importa
®
nt sa
fety notes .................. 106
Setting the center air vents ........... 106
Setting the side air vents ...............107
Air vents
see Air vents
Air-conditioning system
Refrigerant ..................................... 286
see Climate control
Air-recirculation mode
Important safety notes .................. 105
Switching on/off ........................... 105
All-wheel drive
Engaging/disengaging ................... 147
Important safety notes .................. 146
LOW RANGE transmission ratio ..... 147
Anti-lock braking system
see ABS (Anti-lock Braking System)
Anti-theft system
Interior motion sensor ..................... 59
Armrests .............................................. 78
Ashtray ............................................... 210
ASR (acceleration skid control)
Activating/deactivating ................... 55
Display message ............................ 182
Function/notes ................................ 55
Important safety notes .................... 55
Indicator lamp ................................ 196
ATA (Anti-Theft Alarm system)
Activating/deactivating ................... 58
Switching off the alarm .................... 58
Authorized workshop
see Qualified specialist workshop
Automatic car wash (care) ...............234
Automatic headlamp mode ................ 83
Automatic locking ............................... 66
Automatic transmission
Accelerator pedal position ............. 125
Changing gear ............................... 124
Changing gear yourself .................. 124
Driving tips .................................... 125
Emergency running mode .............. 126
Important safety notes .................. 123
Kickdown ....................................... 125
Maneuvering .................................. 125
Overview ........................................ 123
Problem (malfunction) ................... 126
Releasing the parking lock man-
ually ............................................... 126
Index
5
Selector lever ................................ 123
Selector lever positions ................. 124
Shift ranges ................................... 125
Starting the engine ........................ 120
Touchshift ...................................... 124
Trailer towing ................................. 125
Transmission oil change ................ 284
Automatic transmission emer-
gency mode ....................................... 126
AUX port ............................................. 212
Auxiliary heater
see Auxiliary warm-air heater
see Hot-water auxiliary heater
Auxiliary heating
Activating/deactivating heater
booster mode ................................ 112
Adjusting ....................................... 172
Conditions for switching on ........... 109
Heating time .................................. 108
Important safety notes .................. 107
Operating with the button (control
panel) ............................................ 109
Operation with the remote con-
trol ................................................. 110
Operation with the timer ................ 114
Selecting a switch-on time ............. 109
Setting the switch-on time ............. 110
see Auxiliary heating
see Auxiliary warm-air heater
see Hot-water auxiliary heater
Auxiliary warm-air heater
Problem (malfunction) ................... 117
Setting the departure time ............. 116
Axle load, permissible (trailer tow-
ing) ...................................................... 288
B
Backup lamps
Replacing bulbs ............................... 92
Backup lamps (Chassis Cab)
Replacing bulbs ............................... 93
BAS (Brake Assist System)
Display message ............................ 182
Function/notes ................................ 56
Indicator lamp ................................ 196
Basic settings
see Settings
Battery
Replacing (SmartKey) ...................... 63
Battery (SmartKey)
Checking .......................................... 63
Important safety notes .................... 63
Replacing ......................................... 63
Battery (vehicle)
Care ............................................... 233
Charging ........................................ 233
Disconnecting/connecting (addi-
tional battery) ................................ 232
Disconnecting/connecting
(starter battery) ............................. 230
Display message ............................ 194
Important safety notes .................. 228
Indicator lamp ................................ 199
Installing/removing (additional
battery) .......................................... 233
Jump starting ................................. 243
Location ......................................... 229
Main switch ................................... 118
Removing and installing (starter
battery) .......................................... 231
Removing and installing the floor
covering ......................................... 229
Before driving off
Important safety notes .................. 120
Belt
see Seat belts
Belt warning ......................................... 45
Bio-diesel ........................................... 279
Bleeding the fuel system .................. 122
Blind Spot Assist
Activating/deactivating (button) .... 145
Activating/deactivating (vehicle
with steering wheel buttons) ......... 172
Display messages (vehicles with
steering wheel buttons) ................. 192
Display messages (vehicles with-
out steering wheel buttons) ........... 180
Notes/function .............................. 143
Trailer towing ................................. 145
Bottle holder
see Cup holder
Brake Assist
see BAS (Brake Assist System)
Brake fluid
Checking the level ......................... 224
Index
6
Display message ............................ 183
Notes ............................................. 284
Warning lamp ................................. 197
Brake force distribution
Display message ............................ 183
see EBD (electronic brake force
distribution)
Brake lamps
Replacing bulbs ............................... 92
Brake lamps (Chassis Cab)
Replacing bulbs ............................... 93
Brake linings
Display message ............................ 182
Indicator lamp ................................ 199
Brake pads/linings
New ............................................... 135
Brake system
Warning lamp ................................. 196
Brakes
ABS .................................................. 54
Adaptive Brake Assist .................... 142
Applying the parking brake ............ 130
BAS .................................................. 56
Brake fluid (notes) ......................... 284
Checking brake fluid level .............. 224
Display message ............................ 183
EBD .................................................. 56
Important safety notes .................. 134
New brake pads/linings ................ 135
Parking brake (notes) ..................... 135
Riding tips ...................................... 134
Breakdown
Fire extinguisher ............................ 243
First-aid kit .................................... 242
Jump-starting ................................. 243
Reflective safety jacket .................. 242
Vehicle tool kit ............................... 241
Warning lamp ................................. 242
Warning triangle ............................ 242
see Towing away
Bulb failure indicator .......................... 82
C
California
Important notice for retail cus-
tomers and lessees .......................... 23
Car
see Vehicle
Care
Access step in the bumper ............ 238
Car wash ........................................ 234
Display ........................................... 238
Exterior lights ................................ 237
Interior ........................................... 238
Notes ............................................. 234
Paint .............................................. 236
Plastic trim .................................... 239
Power washer ................................ 235
Rear view camera .......................... 237
Roof lining ...................................... 239
Seat belt ........................................ 239
Seat cover ..................................... 239
Selector lever ................................ 239
Sensors ......................................... 237
Sliding door ................................... 238
Steering wheel ............................... 239
Step (electrical) ............................. 238
Trim pieces .................................... 239
Washing by hand ........................... 235
Washing the engine ....................... 235
Wheels ........................................... 236
Windows ........................................ 236
Wiper blades .................................. 236
Cargo compartment
Activating/deactivating ventila-
tion ................................................ 117
Cargo compartment floor ................... 29
Cargo tie-down points and tie
downs
Important safety notes .................. 215
Cargo tie-down rings
Installing ........................................ 217
Permissible tensile load ................. 287
Carrier system
Ladder rack ................................... 218
Center console overview .................... 37
Central locking
Automatic locking ............................ 66
Important safety notes .................... 65
Locking/unlocking (buttons) ........... 65
Locking/unlocking (SmartKey) ........ 61
Locking/unlocking manually ............ 65
Central locking system
see Central locking
Index
7
Change of address .............................. 24
Change of ownership .......................... 24
Changing bulbs
Additional indicators (roof) .............. 94
Additional turn signals .....................91
Backup lamp (Chassis Cab) ............. 93
Backup lamps .................................. 92
Bi-Xenon bulbs ................................. 89
Brake lamps ..................................... 92
Brake lamps (Chassis Cab) .............. 93
Cornering lamps .............................. 90
Courtesy lights ................................. 94
Daytime running lamps (halogen
headlamps) ...................................... 90
Display message ............................ 185
Front interior light ............................ 95
High-beam headlamps ..................... 90
Interior light ..................................... 95
Interior lighting ................................ 95
License plate lamp ........................... 93
License plate lamp (Chassis Cab) .... 93
Low-beam headlamps ...................... 90
Overview of lamp types (front
bulbs) ............................................... 89
Overview of lamp types (rear
bulbs, Chassis Cab) ......................... 93
Overview of lamp types (rear
bulbs) ............................................... 92
Parking lamps .................................. 91
Perimeter lamp .......................... 93, 94
Perimeter/side marker lamp ........... 91
Rear fog lamp .................................. 92
Rear fog lamp (Chassis Cab) ............ 93
Rear interior light ............................. 95
Standing lamps (rear, Chassis
Cab) ................................................. 93
Standing lamps (rear) ...................... 92
Tail lamps ........................................ 92
Tail lamps (Chassis Cab) .................. 93
Turn signals (front) ........................... 91
Turn signals (rear, Chassis Cab) ....... 93
Turn signals (re
W
arning and indicator lamps ......... 203
Changing bulbs
see Replacing bulbs
Checklist
Before driving off-road ................... 138
ar) ............................ 92
Child
Restraint system .............................. 50
Child seat
Forward-facing restraint system ...... 53
LATCH-type (ISOFIX) child seat
anchors ............................................ 51
On the front-passenger seat ............ 52
Rearward-facing restraint system .... 52
Top Tether ....................................... 52
Child-proof locks
Important safety notes .................... 53
Rear door ......................................... 54
Children
Special seat belt retractor ............... 49
Children in the vehicle
Important safety notes .................... 49
Chock ................................................. 131
Cigarette lighter ................................ 210
Cleaning
Mirror turn signal ........................... 237
Trailer tow hitch ............................. 238
Cleaning
see Care
Climate control
Air conditioning in the rear com-
partment ........................................ 102
Air-conditioning system ................. 100
Auxiliary heating ............................ 107
Checking/cleaning the air filter
(rear-compartment air condition-
ing) ................................................ 226
Cooling with air dehumidification .. 103
Defrosting the windows ................. 104
Heating ............................................ 99
Heating in the rear compartment ... 101
Important safety notes .................... 99
Operating the cargo compartment
air vents ......................................... 117
Overview of systems ........................ 99
Problem with the rear window
defroster ........................................ 105
Problems with the windshield
heating .......................................... 105
Rear-compartment air condition-
ing ................................................. 102
Rear-compartment heating ............ 101
Reheat function (air dehumidifica-
tion) ............................................... 104
Index
8
Setting the air distribution ............. 103
Setting the air vents ...................... 106
Setting the airflow ......................... 103
Setting the temperature ................ 103
Switching air-recirculation mode
on/off ............................................ 105
Switching on/off ........................... 102
Switching the rear window
defroster on/off ............................ 105
Switching windshield heating on/
off .................................................. 105
Cockpit
Overview .......................................... 33
COLLISION PREVENTION ASSIST
Activating/deactivating the dis-
tance warning function .................. 142
Display messages (vehicles with
steering wheel buttons) ................. 192
Display messages (vehicles with-
out steering wheel buttons) ........... 180
COMAND display
Cleaning ......................................... 238
Combination switch ............................ 84
Communications equipment
Operation ....................................... 212
PND fittings ................................... 212
Type approval/frequency .............. 276
Consumption statistics (on-board
computer) .......................................... 173
Control panel
Above the windshield ....................... 38
Center console ................................ 37
Climate control ................................ 37
Driver's door .................................... 39
Left and right side of the steering
wheel ............................................... 39
Conversions/equipment .................... 28
Coolant (engine)
Adding ........................................... 224
Checking the level ......................... 223
Display message ............................ 190
Displaying the temperature (on-
board computer) ............................ 166
Filling capacity ............................... 285
Important safety notes .................. 223
Warning lamp ................................. 200
Cooling
see Climate control
Cornering lamps
Replacing bulbs ............................... 90
Cornering light function
Function/notes ................................ 85
Courtesy lights
Replacing bulbs ............................... 94
Crosswind Assist
Display message
Fu
nction/notes ................................ 57
Cruise control
Activating ....................................... 140
Activation conditions ..................... 140
Cruise control lever ....................... 139
Deactivating ................................... 140
Display message ............................ 191
Display messages (vehicle with-
out steering wheel buttons) ........... 176
Driving system ............................... 139
Function/notes ............................. 139
Important safety notes .................. 139
Problem (malfunction) ................... 141
Resuming the stored speed ........... 140
Setting a speed .............................. 140
Storing and maintaining current
speed ............................................. 140
Cup holder ......................................... 209
Cup holder
see Cup holders
Cup holders ........................................ 209
Curtains (cleaning instructions) ...... 240
Customer Assistance Center
(CAC) ..................................................... 28
Customer Relations Department ....... 28
............................ 192
D
Dashboard
see Cockpit
Dashboard lighting
see Instrument cluster lighting
Data
see Technical data
Daytime running lamps
Activating/deactivating (vehicles
with steering wheel buttons) ......... 170
Changing bulbs (halogen head-
lamps) .............................................. 90
Switching on/off (switch) ................ 82
Index
9
Switching on/off (vehicles with-
out steering wheel buttons) ........... 163
Dealership
see Qualified specialist workshop
Declarations of conformity ................. 27
DEF (Diesel Exhaust Fluid )
Refilling .......................................... 128
Delayed switch-off ............................ 171
Diagnostics connection
Operating safety and vehicle
approval ........................................... 27
Diesel .................................................. 279
Diesel engine
Preglow indicator lamp .................. 202
Diesel Exhaust Fluid (DEF)
Display messages (vehicles with
steering wheel buttons) ................. 187
Display messages (vehicles with-
out steering wheel buttons) ........... 177
Indicator lamp ................................ 198
Level indicator ............................... 161
Notes ............................................. 281
Storage .......................................... 281
Tank content .................................. 282
Diesel particle filter
Short-distance driving .................... 133
Digital speedometer
Setting the unit (vehicles with
steering wheel buttons) ................. 168
Display
Outside temperature (vehicles
with steering wheel buttons) ......... 166
Outside temperature display
(vehicles without steering wheel
buttons) ......................................... 162
Standard display (vehicles with
steering wheel buttons) ................. 166
Standard display (vehicles with-
out steering wheel buttons) ........... 162
see Warning and indicator lamps
Display
see Warning and indicator lamps
Display messages
Calling up the message memory .... 175
Driving systems ............................. 191
Engine ............................................ 187
Important safety notes .................. 175
Lights ............................................. 185
Safety systems .............................. 181
Service interval display .................. 227
SmartKey ....................................... 194
res ............................................... 193
Ti
hicle ........................................... 194
Ve
Distance recorder ............................. 166
see Odometer
see Trip odometer
Distance warning function
Activating/deactivating ................. 142
Indicator lamp ................................ 142
Warning lamp ................................. 195
Door lock
see Central locking
Doors
Central locking/unlocking
(SmartKey) ....................................... 61
Control panel ................................... 39
Display message ............................ 194
Indicator lamp ................................ 203
Drinking and driving ......................... 132
Drinks holder
see Bottle holder
Driver's/front-passenger door
Unlocking ......................................... 66
Driving abroad ................................... 133
Driving off-road
DSR (Downhill Speed Regulation) .. 148
see Off-road driving
Driving on flooded roads .................. 136
Driving safety systems
4ETS (Electronic Traction Sys-
tem) ................................................. 57
ABS (Anti-lock Braking System) ....... 54
Adaptive Brake Assist .................... 142
ASR (Acceleration Skid Control) ...... 55
BAS (Brake Assist System) .............. 56
Distance warning function ............. 141
EBD (electronic brake force distri-
bution) ............................................. 56
®
(Electronic Stability Pro-
ESP
gram) ............................................... 56
Important safety information ........... 54
Overview .......................................... 54
Driving system
Display messages (vehicle with-
out steering wheel buttons) ........... 180
10
Index
Driving systems
Blind Spot Assist ............................ 143
Cruise control ................................ 139
Display message ............................ 191
Lane Keeping Assist ...................... 145
PARKTRONIC ................................. 150
Driving tips
Automatic transmission .................125
Brakes ...........................................134
Break-in period .............................. 118
Checking brake lining thickness .... 135
Downhill gradient ........................... 134
Drinking and driving ....................... 132
Driving abroad ............................... 133
Driving in winter .............................136
Driving on flooded roads ................ 136
Driving on wet roads ......................136
Exhaust check ............................... 133
Fuel ................................................ 132
General .......................................... 132
Hydroplaning ................................. 136
Icy road surfaces ........................... 136
Important safety notes .................. 118
Limited braking efficiency on sal-
ted roads ....................................... 135
New brake disks ............................ 135
New brake pads/linings ................ 135
Off-road driving .............................. 137
Overrun cut-off .............................. 132
Snow chains .................................. 251
Speed limitation .............................133
Towing a trailer .............................. 154
Transport by rail .............................134
Wet road surface ........................... 135
DSR (Downhill Speed Regulation) .... 148
E
EBD (electronic brake force distribution)
Display message ............................ 183
Function/notes ................................ 56
Indicator lamps .............................. 196
Electrical closing assist ......................68
Electrical step
Cleaning .........................................238
Display message ............................ 194
Emergency release .......................... 68
Function ...........................................68
Important safety notes .................... 68
Indicator lamp ................................ 204
Manual retraction ............................ 68
Obstacle detection ........................... 68
Electrical system
Battery main switch ....................... 118
Electronic brake force distribution
see EBD (electronic brake force
distribution)
Electronic Stability Program
see ESP
Emergency exit .................................... 57
Emergency exit window .....................57
Emergency Tensioning Devices
Activation .........................................47
Emissions control
Service and warranty information .... 23
Engine
ADR (working speed governor) ...... 153
Changing the power output .............27
Check Engine warning lamp ...........201
Cleaning instructions ..................... 235
Engine number ............................... 278
Engine speed setting (working
mode) ............................................ 154
Irregular running ............................ 122
Jump-starting ................................. 243
Operating safety .............................. 27
Starting .......................................... 120
Starting problems .......................... 122
Switching off .................................. 131
Tow-starting (vehicle) ..................... 247
Engine electronics
Notes
Probl
Engine oil
Adding ...........................................223
Additives ........................................ 283
Checking the oil level (on-board
computer) ...................................... 221
Checking the oil level using the
dipstick .......................................... 222
Display message ............................ 191
Filling capacity ............................... 283
Information about oil consump-
tion ................................................ 283
Mixing ............................................ 283
®
(Electronic Stability Program)
............................................. 276
em (malfunction) ................... 122
Index
11
Notes about oil grades ................... 282
Oil change ...................................... 283
Oil level (note) ............................... 221
Viscosity ........................................ 282
Warning lamp .................................200
Engine speed setting (working
mode) ................................................. 153
®
(Electronic Stability Pro-
ESP
gram)
Crosswind Assist .............................57
Display message ............................ 184
Important safety information ........... 56
Indicator lamp ................................ 199
Warning lamp ................................. 195
Exhaust check ................................... 133
Exhaust gas aftertreatment
DEF level indicator .........................161
DEF reducing agent ....................... 281
Diesel Exhaust Fluid (DEF) ............. 281
Indicator lamp ................................ 202
Refilling DEF .................................. 128
Exterior lighting
see Lights
Exterior mirrors
Adjusting ......................................... 80
Important safety notes .................... 80
Eyeglasses compartment ................. 206
F
Fire extinguisher ............................... 243
First-aid kit ......................................... 242
Flat tire
Changing a wheel/mounting the
spare wheel ................................... 268
General notes ................................ 267
Fog lamps
Switching on/off .............................. 83
Fogged up-up windows
see Climate control
Folding seat ......................................... 76
Frequencies
Mobile phone ................................. 276
Two-way radio ................................ 276
Front interior light
Replacing bulbs ............................... 95
Fuel
Additives (diesel) ........................... 280
Consumption information .............. 280
Consumption statistics .................. 173
Diesel at very low outside temper-
atures ............................................ 279
Driving tips ....................................132
Fuel gauge ..................................... 161
Problem (malfunction) ................... 128
Quality (diesel) ............................... 279
Refueling ........................................ 126
Showing the range (vehicles with
steering wheel buttons) ................. 173
Tank content/reserve fuel ............. 279
Fuel filter with water separator
draining ......................................... 225
Indicator lamp ................................ 203
Fuel gauge ......................................... 161
Fuel tank
Problem (malfunction) ................... 128
Fuel tank
see Fuel tank
Fuses .................................................. 247
G
Gasoline
Reserve fuel warning lamp ............. 201
General driving tips
Driving short distances .................. 133
Genuine parts ...................................... 29
Glove box ........................................... 205
GTW (Gross Trailer Weight) (defini-
tion) .................................................... 265
H
Handbrake
see Parking brake
Hazard warning lamps ........................ 85
Head restraints
Adjusting ......................................... 78
Headlamps
Adding fluid to cleaning system ..... 225
Cleaning system (function) .............. 85
Fogging up ....................................... 86
see Automatic headlamp mode
Headliner (cleaning instructions) .... 239
Heating
see Climate control
12
Index
High-beam headlamps
Replacing bulbs ...............................90
Switching on/off .............................. 84
Highbeam Assist
Activating/deactivating (vehicles
with steering wheel buttons) ......... 170
Activating/deactivating (vehicles
without steering wheel buttons) .... 163
Display messages (vehicles with
steering wheel buttons) ................. 187
Display messages (vehicles with-
out steering wheel buttons) ........... 180
Function/notes ................................ 86
Hood
Closing ........................................... 220
Display message ............................ 194
Important safety notes .................. 219
Indicator lamp ................................ 203
Opening ......................................... 219
Hot-water auxiliary heater
Problem (malfunction) ................... 113
Hydroplaning ..................................... 136
I
Ignition lock
see Key positions
Immobilizer .......................................... 58
Indicator lamp
see Warning and indicator lamps
Indicators
see Turn signals
Insect protection on the radiator ...... 29
Installing a wheel
Installing the adapter (spare
wheel) ............................................ 270
Instrument cluster
Fuel gauge ..................................... 161
Important safety notes .................. 160
Instrument cluster lighting ............. 161
Outside temperature display .......... 161
Overview .......................................... 34
Speedometer ................................. 161
Tachometer ................................... 161
Warning and indicator lamps ........... 35
Instrument cluster lighting .............. 161
Interior lighting ................................... 87
Front ................................................ 87
Motion detectors ............................. 88
Notes on replacing bulbs ................. 95
Overview .......................................... 87
Replacing bulbs ............................... 95
Switching the load-compartment
lighting on/off ................................. 88
Switching the rear compartment
lighting on centrally ......................... 87
Interior motion sensor
Arming ............................................. 59
Deactivating ..................................... 60
Function ........................................... 59
Switching off .................................... 59
J
Jack
Jacking points ................................ 268
Preparation .................................... 268
Storage location ............................ 241
Using ............................................. 268
Jump-starting ..................................... 243
K
Key
Position in the ignition lock ............ 119
Key positions ..................................... 119
Kickdown ........................................... 125
L
Lamps
see Warning and indicator lamps
Lane Keeping Assist
Activating/deactivating ................. 146
Display messages (vehicles with
steering wheel buttons) ................. 192
Display messages (vehicles with-
out steering wheel buttons) ........... 180
Function/notes ............................. 145
Indicator lamp ................................ 195
Language
Display (vehicles with steering
wheel buttons) ............................... 169
Lashing points and tie downs
Permissible tensile load ................. 287
LATCH-type (ISOFIX) child seat
anchors ................................................ 51
Index
13
License plate lamp
Replacing bulbs ...............................93
License plate lamp (Chassis Cab)
Replacing bulbs ...............................93
Light sensor .........................................83
Lighting
see Lights
Lights
Activating/deactivating daytime
running lamps (vehicles with
steering wheel buttons) .................170
Activating/deactivating daytime
running lamps (vehicles without
steering wheel buttons) ................. 163
Activating/deactivating Highbeam Assist (vehicles with steer-
ing wheel buttons) ......................... 170
Activating/deactivating Highbeam Assist (vehicles without
steering wheel buttons) ................. 163
Activating/deactivating surround
lighting (vehicles with steering
wheel buttons) ............................... 171
Automatic headlamp mode .............. 83
Bulb failure indicator ........................ 82
Cornering light function ................... 85
Driving abroad ............................... 134
Fog lamps ........................................ 83
Hazard warning lamps ..................... 85
Headlamp range .............................. 84
High beam flasher ............................ 84
High-beam headlamps ..................... 84
Highbeam Assist .............................. 86
Important safety notes .................... 82
Light switch ..................................... 82
Low-beam headlamps ......................82
Parking lamps ..................................82
Rear fog lamp .................................. 83
Setting the exterior lighting
delayed switch-off (vehicles with
steering wheel buttons)
Sw
itching the daytime running
lamps on/off (switch) ......................82
Turn signals .....................................84
see Changing a bulb
see Interior lighting
Limited Warranty ................................ 23
Load distribution ...............................215
.................171
Load securing aids
Carrier systems .............................217
Loading guidelines
Important safety notes .................. 213
Loading rails
Installing cargo tie-down rings ....... 217
Maximum tensile strength ............. 287
Loads
Securing ........................................ 215
Transporting .................................. 213
Locator lighting
Setting (vehicles with steering
wheel buttons) ............................... 171
Locking
see Central locking
Locking and unlocking manually ....... 65
Locking centrally
see Central locking
LOW RANGE ....................................... 147
LOW RANGE transmission ratio ....... 147
Low-beam headlamps
Display message ............................ 185
Driving abroad ............................... 134
Replacing bulbs ............................... 90
Switching on/off .............................. 82
Lumbar support ................................... 75
M
M+S tires ............................................ 250
Maintenance ...................................... 226
Malfunctions
Message memory (on-board com-
puter) ............................................. 175
Maximum speed
Speed limitation .............................133
Menu (vehicles with steering
wheel buttons)
Audio ............................................. 166
Operation ....................................... 165
Settings ......................................... 167
Telephone ...................................... 173
Menu (vehicles without steering
wheel buttons)
Overview ........................................ 162
Message
see Display message
14
Index
Message memory (on-board com-
puter) .................................................. 175
Mirrors
Exterior mirrors ................................ 80
Rear-view mirror .............................. 80
Mobile navigation devices ................212
Mobile phone
Important safety notes .................. 211
Pre-installation ............................... 211
Type approval/frequency .............. 276
Mobile phone
see Mobile phone
Mounting wheels
Lowering the vehicle ......................272
Mounting a new wheel ................... 271
Preparing the vehicle ..................... 268
Raising the vehicle ......................... 268
Removing a wheel .......................... 270
Removing and mounting the spare
wheel ............................................. 274
Securing the vehicle against roll-
ing away ........................................ 268
N
Navigation
Fittings for PND mobile navigation
devices .......................................... 212
Notes on breaking-in a new vehi-
cle ....................................................... 118
O
Occupant safety
Air bags ...........................................45
Belt warning ..................................... 45
Children in the vehicle .....................49
Important safety notes .................... 41
Introduction to the restraint sys-
tem .................................................. 41
Pets in the vehicle ........................... 54
Restraint system warning lamp ........ 41
Seat belt .......................................... 42
Odometer
Display (vehicles with steering
wheel buttons) ............................... 166
Display (vehicles without steering
wheel buttons) ............................... 162
Off-road driving
Checklist after driving off-road ...... 138
Checklist before driving off-road .... 138
Important safety notes .................. 137
Rules for driving off-road ............... 138
Oil
see Engine oil
Oil sensor
Display message ............................ 191
On-board computer (vehicles with
steering wheel buttons)
Audio menu ................................... 166
Checking the oil level ..................... 221
Display message ............................ 175
Illumination submenu .................... 170
Menu overview .............................. 165
Operating ....................................... 163
Operation menu ............................. 165
Settings menu ............................... 167
Standard display ............................ 166
Telephone menu ............................ 173
Trip computer menu ...................... 173
On-board computer (vehicles without steering wheel buttons)
Checking the oil level ..................... 221
Display message ............................ 175
General notes ................................ 162
Setting the clock ............................ 163
Standard display ............................ 162
Operating Instructions
Before the first journey .................... 23
Limited Warranty ............................. 23
Operating safety
Limited Warranty ............................. 23
Operating safety and vehicle
approval
Attachments and bodies .................. 28
Changing the engine power out-
put ................................................... 27
orrect use ...................................... 25
C
Declaration of conformity ................ 27
Equipment and conversions ............. 28
Important safety notes .................... 26
Information about body/equip-
ment mounting directives ................ 28
Notes on operating the vehicle ........ 26
Qualified specialist workshop .......... 27
Registering your vehicle ................... 28
Index
15
Operator's Manual
General notes ..................................23
Vehicle equipment ........................... 23
Outline lamp
Replacing bulbs ............................... 94
Outside temperature display ........... 161
Overhead control panel ...................... 38
Overrevving range ............................. 161
Overrun cutoff ................................... 132
P
Paintwork (cleaning instructions) ... 236
Paper holder ...................................... 208
Parking ............................................... 129
Important safety notes .................. 129
Parking brake ................................ 130
Wheel chock .................................. 131
see PARKTRONIC
Parking aid
see PARKTRONIC
Parking assistance
see PARKTRONIC
Parking brake
Display message ............................ 184
Notes/function .............................. 130
Parking brake
see Parking brake
Parking lamps
Replacing bulbs ............................... 91
Switching on/off .............................. 82
PARKTRONIC
Deactivating/activating ................. 152
Driving system ............................... 150
Function/notes ............................. 150
Important safety notes .................. 150
Problem (malfunction) ................... 153
Range of the sensors ..................... 150
Roll-back warning .......................... 152
Trailer towing ................................. 152
Warning display ............................. 151
Partition sliding door
Important safety notes .................... 71
Opening/closing .............................. 71
Passenger compartment air-conditioning system
see Climate control
Passenger compartment heating
see Climate control
Perimeter lamp
Replacing bulbs ............................... 93
Perimeter/side marker lamp
Changing bulbs ................................ 91
Pets in the vehicle ............................... 54
Plastic trim (cleaning instruc-
tions) .................................................. 239
Power assistance for the steering
Display message ............................ 194
Warning lamp ................................. 204
Power supply
Battery isolating switch ................. 118
Switching off .................................. 119
Switching on .................................. 119
Power take-off
Engine speed setting ..................... 153
Power washers .................................. 235
Power windows
see Side windows
Preparing for a journey
Checks in the vehicle ..................... 120
Visual check of the vehicle exte-
rior ................................................. 120
nvironment
Protection of
General notes .................................. 25
Pulling away ...................................... 121
the e
Q
QR code
Rescue card ..................................... 30
Qualified specialist workshop ........... 27
R
Radiator cover ..................................... 29
Radio
Changing stations (vehicles with
steering wheel buttons) ................. 166
see separate operating instructions
Radio-wave reception/transmission in the vehicle
Declaration of conformity ................ 27
Rain and light sensor
Setting the sensitivity (vehicles
with steering wheel buttons) ......... 171
16
Index
Windshield wiper .............................. 96
Range (vehicles with steering
wheel buttons) ..................................173
Rear bench seat
Installing/removing (Passenger
Van) ................................................. 77
Stowage compartment (crewcab) .. 208
Rear compartment
Activating/deactivating climate
control ...........................................102
Setting the air vents ......................107
Rear door
Child-proof locks .............................. 54
Important safety notes .................... 69
Opening/closing from inside ........... 71
Opening/closing from the out-
side ..................................................70
Rear fog lamp
Replacing bulbs ............................... 92
Switching on/off .............................. 83
Rear fog lamp (Chassis Cab)
Replacing bulbs ............................... 93
Rear interior light
Replacing bulbs ............................... 95
Rear view camera
Cleaning instructions ..................... 237
Important safety notes .................. 153
Switching on .................................. 153
Rear window defroster
Problem (malfunction) ................... 105
Switching on/off ........................... 105
Rear window wiper
Switching on/off .............................. 97
Rear-compartment air-conditioning system
see Climate control
Rear-compartment heating
see Climate control
Rear-view mirror
Anti-glare mode ............................... 80
Refilling
DEF filler neck ............................... 128
Important safety notes (Diesel
Exhaust Fluid – DEF) ...................... 128
Refilling procedure (Diesel
Exhaust Fluid – DEF) ...................... 128
Refrigerant ......................................... 286
Refueling
Fuel filler flap ................................. 127
Important safety notes (fuel) ......... 126
Refueling procedure (fuel) ............. 127
see Fuel
Releasing the parking lock man-
ually (automatic transmission) ........ 126
Remote contro
C
hanging the operating duration
(auxiliary heating) .......................... 111
Replacing the battery (auxiliary
heating ) ........................................ 112
Switching on/off (auxiliary heat-
ing) ................................................ 111
Synchronizing (auxiliary heating) ... 111
Replacing bulbs
Important safety notes .................... 89
Replacing the battery (auxiliary
heating remote control) .................... 112
Replacing the fuel filter .................... 203
Reporting safety defects .................... 28
Rescue card ......................................... 30
Reserve fuel
Display message ............................ 190
Restraint system
Display message ............................ 184
Introduction ..................................... 41
Warning lamp ................................. 199
Warning lamp (function) ................... 41
Reverse warning feature .................. 121
Roadside Assistance (breakdown) .... 24
Roof carrier
Maximum payload .......................... 287
Notes ............................................. 217
Roof load (roof carrier) ..................... 287
l
S
Safety
Children in the vehicle ..................... 49
Operating safety .............................. 26
see Occupant safety
Safety system
see Driving safety systems
Seat belts
Adjusting the height ......................... 44
Cleaning ......................................... 239
Correct usage .................................. 43
Index
17
Display message ............................ 184
Fastening ......................................... 44
Important safety guidelines .............42
Introduction .....................................42
Releasing ......................................... 45
Warning lamp ................................. 203
Warning lamp (function) ................... 45
Seat heating ......................................... 79
Seats
Adjusting lumbar support ................ 75
Adjusting the front-passenger
seat .................................................. 75
Adjusting the head restraint ............ 78
Armrest ............................................ 78
Cleaning the cover ......................... 239
Correct driver's seat position ........... 74
Folding seat ..................................... 76
Important safety notes .................... 74
Rear bench seat ............................... 77
Seat heating .................................... 79
Setting the driver's seat ................... 75
Swivel seat ....................................... 75
Twin front-passenger seat ................ 76
Securing loads
Important safety notes .................. 215
Selector lever
Cleaning ......................................... 239
see Automatic transmission
Sensors (cleaning instructions) ....... 237
Service center
see Qualified specialist workshop
Service interval display
Calling up the service due date ...... 227
Exceeding a service due date ........ 227
Notes ............................................. 227
Service due date (automatic dis-
play) ............................................... 227
Service products
Brake fluid ..................................... 284
Coolant (engine) ............................ 285
Diesel Exhaust Fluid (DEF) ............. 281
Engine oil ....................................... 282
Fuel ................................................ 278
Important safety notes .................. 278
Power steering fluid ....................... 284
Refrigerant ..................................... 286
Transmission oil ............................. 284
Washer fluid ................................... 286
Setting the air distribution ............... 103
Setting the airflow ............................ 103
Setting the clock
steeri
Vehicles with
tons ............................................... 169
Vehicles without steering wheel
buttons .......................................... 163
Settings
Resetting all (vehicles with steer-
ing wheel buttons) ......................... 167
Resetting submenus (vehicles
with steering wheel buttons) ......... 167
Short journeys (diesel particle fil-
ter) ...................................................... 133
Side impact air bag ............................. 46
Side marker lamp
Changing bulbs ................................ 91
Side windows
Cleaning ......................................... 236
Hinged side windows ....................... 72
Important safety information ........... 72
Opening/closing .............................. 72
Overview .......................................... 72
Problem (malfunction) ..................... 73
Resetting ......................................... 73
Sliding door
Cleaning ......................................... 238
Closing assist ................................... 68
Important safety notes .................... 67
Opening/closing from the inside ..... 67
Opening/closing from the out-
side .................................................. 67
SmartKey
Changing the battery ....................... 63
Changing the locking system set-
tings ............................................... 172
Checking the battery ....................... 63
Display message ............................ 194
Door central locking/unlocking ....... 61
Important safety notes .................... 61
Loss ................................................. 64
Problem (malfunction) ..................... 64
Snow chains ...................................... 251
Sockets .............................................. 211
Spare wheel
General notes ................................ 273
Important safety notes .................. 273
ng wheel but-
18
Index
Removing/mounting ...................... 274
Special seat belt retractor .................. 49
Specialist workshop ............................ 27
Speed, controlling
see Cruise control
Speedometer
Digital (vehicles with steering
wheel buttons) ...............................169
Digital (vehicles without steering
wheel buttons) ............................... 162
Selecting display unit (vehicles
with steering- wheel buttons) ........168
Sprinter dealer
see Qualified specialist workshop
Standing lamps
Replacing bulbs (rear) ......................92
Standing lamps (Chassis Cab)
Replacing bulbs (rear) ......................93
Start-off assist
Display message ............................182
Starting (engine) ................................ 120
Station
see Radio
Steering wheel
Adjusting ......................................... 79
Button overview ............................... 37
Cleaning ......................................... 239
Step
see Electrical step
Stickers
General safety notes ........................ 25
Stowage spaces
see Stowage spaces and stowage
compartments
Stowage spaces and stowage compartments
Eyeglasses compartment ...............206
Glove box ....................................... 205
Important safety notes .................. 205
Paper holder .................................. 208
Stowage compartment above the
windshield ..................................... 207
Stowage compartment in the cen-
ter console ..................................... 207
Stowage compartment in the
dashboard ...................................... 206
Stowage space above the head-
liner ............................................... 207
Stowage spa
bench seat ..................................... 208
Stowage space under the twin co-
driver's seat ................................... 207
Summer tires ..................................... 250
Switch unit
see Control panel
Switching off the alarm (ATA) ............ 58
Switching the heater booster func-
tion on/off ......................................... 112
Switching the surround lighting
on/off (on-board computer) ............. 171
Swivel seat ........................................... 75
ce under the rear
T
Tachometer ........................................ 161
Tail lamps
Replacing bulbs ............................... 92
Tail lamps (Chassis Cab)
Replacing bulbs ............................... 93
Tank content
Fuel gauge ..................................... 161
Range (vehicles with steering
wheel buttons) ............................... 173
Reserve fuel warning lamp ............. 201
Technical data
Capacities ...................................... 278
Cargo tie-down points .................... 287
Cargo tie-down rings ...................... 287
Loading rails .................................. 287
Roof carrier .................................... 287
Tires/wheels ................................. 273
Trailer tow hitch ............................. 288
Vehicle data ................................... 286
Telephone (on-board computer)
Accepting an incoming call ............ 174
Display messages .......................... 194
Numbers from the phone book ...... 174
Operating ....................................... 173
Redialing ........................................ 174
Rejecting or ending a call .............. 174
Temperature
Outside temperature ...................... 161
Setting (climate control) ................ 103
Setting the unit (vehicles with
steering wheel buttons) ................. 168
Index
19
Theft deterrent systems
ATA (Anti-Theft Alarm system) ......... 58
Immobilizer ...................................... 58
Tow-away alarm ............................... 59
Tightening torques for wheel nuts/
wheel bolts ........................................ 272
Time
Setting the time (vehicles with
steering wheel buttons) ................. 169
Setting the time (vehicles without
steering wheel buttons) ................. 163
Timer
Activating ....................................... 115
Auxiliary heating ............................ 114
Overview ........................................ 114
Setting the heating level (auxiliary
heating) ......................................... 116
Setting weekday, time and operating duration (auxiliary heating) ... 115
Switching immediate heating
mode on/off (auxiliary heating) ..... 115
Timer (auxiliary warm-air heater)
Deactivating departure times ......... 116
Setting the departure time ............. 116
Tire pressure
Calling up (on-board computer) ..... 254
Checking manually ........................ 254
Display messages (vehicles with
steering wheel buttons) ................. 193
Display messages (vehicles with-
out steering wheel buttons) ........... 176
Maximum ....................................... 254
Notes ............................................. 253
Recommended ............................... 251
Setting the unit (vehicles with
steering wheel buttons) ................. 169
Tire label ........................................ 252
Tire pressure loss warning system .. 256
Tire pressure monitor
Checking the tire pressure elec-
tronically ........................................ 256
Display message ............................ 193
Function/notes ............................. 254
Indicator lamp ................................ 202
Restarting ...................................... 256
Warning lamp ................................. 256
Tire pressure table ............................ 257
Tires
Aspect ratio (definition) ................. 266
Average weight of the vehicle
occupants (definition) .................... 265
(de
finition) ............................... 265
Bar
Changing a wheel .......................... 267
Characteristics .............................. 264
Checking ........................................ 249
Curb weight (definition) ................. 266
Definition of terms ......................... 264
Direction of rotation ...................... 267
Distribution of the vehicle occu-
pants (definition) ............................ 266
DOT (Department of Transporta-
tion) (definition) ............................. 265
DOT, Tire Identification Number
(TIN) ............................................... 264
GAWR (Gross Axle Weight Rating)
(definition) ..................................... 265
GTW (Gross Trailer Weight) (defi-
nition) ............................................ 265
GVW (Gross Vehicle Weight) (def-
inition) ........................................... 265
GVWR (Gross Vehicle Weight Rat-
ing) (definition) .............................. 265
Important safety notes .................. 248
Increased vehicle weight due to
optional equipment (definition) ...... 265
Kilopascal (kPa) (definition) ........... 265
Labeling (overview) ........................ 262
Load bearing index (definition) ...... 266
Load index ..................................... 263
Load index (definition) ................... 265
M+S tires ....................................... 250
Maximum load on a tire (defini-
tion) ............................................... 266
Maximum loaded vehicle weight
(definition) ..................................... 265
Maximum permissible tire pres-
sure (definition) ............................. 266
Maximum tire load ......................... 264
Maximum tire load (definition) ....... 266
Optional equipment weight (defi-
nition) ............................................ 266
PSI (pounds per square inch) (def-
inition) ........................................... 266
Replacing ....................................... 267
Service life ..................................... 249
20
Index
Sidewall (definition) ....................... 266
Snow chains .................................. 251
Speed rating (definition) ................ 265
Storing ........................................... 267
Structure and characteristics
(definition) ..................................... 264
Summer tires ................................. 250
TIN (Tire Identification Number)
(definition) ..................................... 266
Tire bead (definition) ...................... 266
Tire pressure (definition) ................ 266
Tire pressures (recommended) ...... 265
Tire size designation, load-bearing
capacity, speed rating .................... 262
Tire tread ....................................... 249
Tire tread (definition) ..................... 266
Total load limit (definition) ............. 266
Traction (definition) ....................... 266
TWR (permissible trailer drawbar
noseweight) (definition) ................. 266
Uniform Tire Quality Grading
Standards (definition) .................... 265
Wear indicator (definition) ............. 266
Wheel rim (definition) .................... 265
Wheel/tire combinations ............... 273
Top Tether ............................................ 52
Touchshift (automatic transmis-
sion) .................................................... 124
Tow-away alarm
Arming/deactivating ........................ 59
Deactivating ..................................... 59
Operation ......................................... 59
Tow-starting
Emergency engine starting ............ 247
Important safety notes .................. 244
Towing
If the vehicle is stuck ..................... 246
Installing/removing the towing
eye ................................................. 245
With a raised front or rear axle ...... 246
Towing a trailer
Axle load, permissible .................... 288
Cleaning the trailer tow hitch ......... 238
Coupling up a trailer ...................... 156
Decoupling a trailer ....................... 157
Driving tips .................................... 154
Important safety notes .................. 154
Notes on retrofitting ...................... 288
Trailer loads ................................... 288
Towing away
ortant sa
Imp
In the event of malfunctions .......... 245
With both axles on the ground ....... 246
Trailer
Brake force booster malfunction ... 197
Trailer coupling
see Towing a trailer
Trailer loads and drawbar nose-
weights ............................................... 158
Trailer towing
Blind Spot Assist ............................ 145
PARKTRONIC ................................. 152
Permissible trailer loads and
drawbar noseweights ..................... 158
Transmission
see Automatic transmission
Transmission oil ................................ 284
Transport
Loading guidelines ......................... 213
Vehicle ........................................... 247
Transport by rail ................................ 134
Transportation
Rail ................................................ 134
Transporting
Load distribution ............................ 215
Securing a load .............................. 215
Trim pieces (cleaning instruc-
tions) .................................................. 239
Trip computer (on-board com-
puter) .................................................. 173
Trip odometer
Display (vehicles with steering
wheel buttons) ............................... 166
Display (vehicles without steering
wheel buttons) ............................... 162
Resetting ....................................... 161
see Trip computer (on-board computer)
Turn signals
Replacing bulbs (front) ..................... 91
Replacing bulbs (rear) ...................... 92
Switching on/off .............................. 84
Turn signals (Chassis Cab)
Replacing bulbs (rear) ...................... 93
Twin front-passenger seat
Stowage compartment .................. 207
fety guidelines ........... 244
Index
21
Two-way radios
Type approval/frequency .............. 276
TWR (Tongue Weight Rating) (defi-
nition) ................................................. 266
Type plate
Vehicle identification number
(VIN) .............................................. 276
U
Unlocking
From inside the vehicle (central
unlocking button) ............................. 65
USB port ............................................. 212
V
Vehicle
Data acquisition ............................... 30
Display message ............................ 194
Electronics ..................................... 276
Equipment ....................................... 23
Individual settings (vehicles with
steering wheel buttons) ................. 167
Limited Warranty ............................. 23
Loading .......................................... 259
Locking (SmartKey) .......................... 61
Lowering ........................................ 272
Maintenance .................................... 24
Operating safety .............................. 26
Parking for a long period ................ 131
Pulling away ................................... 121
Raising ........................................... 268
Registration ..................................... 28
Reporting problems ......................... 28
Securing from rolling away ............ 129
Towing away .................................. 244
Transporting .................................. 247
Unlocking (SmartKey) ...................... 61
Vehicle battery
see Battery (vehicle)
Vehicle bodies ..................................... 28
Body/equipment mounting direc-
tives for trucks ................................. 28
Vehicle data ....................................... 286
Vehicle identification number .......... 276
Vehicle identification plate .............. 276
Vehicle tool kit .................................. 241
VIN ...................................................... 276
Voltage supply
Fuses ............................................. 247
W
Warning
Stickers ........................................... 25
Warning and indicator lamp
Power assistance for the steering .. 204
Warning and indicator lamps
Brakes ........................................... 197
Check Engine ................................. 201
Coolant .......................................... 200
Diesel Exhaust Fluid (DEF) ............. 198
Distance warning function ............. 195
Electrical step ................................ 204
®
.............................................. 195
ESP
®
ESP
function ................................ 199
Lane Keeping Assist ...................... 195
Overview .......................................... 35
Seat belt ........................................ 203
Warning lamp .................................... 242
Warning triangle ................................ 242
Warning- and indicator lamps
ABS ................................................ 196
Air filter .......................................... 202
ASR ................................................ 195
BAS ................................................ 196
Battery charge ............................... 199
Brake wear .................................... 199
Bulbs .............................................. 203
Doors ............................................. 203
Engine oil level ............................... 200
Preglow .......................................... 202
Reserve fuel ................................... 201
Tire pressure monitor .................... 202
Water separator ............................. 203
Windshield washer fluid ................. 203
Warranty .............................................. 23
Washer fluid
Adding ........................................... 225
Capacities ...................................... 286
Display message ............................ 194
Indicator lamp ................................ 203
Notes ............................................. 286
Wiping with ...................................... 96
22
Index
Wheels
Changing a wheel .......................... 267
Checking ........................................ 249
Cleaning ......................................... 236
Important safety notes .................. 248
Installing the adapter (spare
wheel) ............................................ 270
Interchanging/changing ................ 267
Mounting a wheel .......................... 268
Removing a wheel .......................... 270
Removing and mounting the spare
wheel ............................................. 274
Snow chains .................................. 251
Storing ...........................................267
Tightening torque ........................... 272
Wheel/tire combinations ...............273
Window curtain air bag ....................... 47
Windows
see Side windows
Windshield
Cleaning ......................................... 236
Defrosting ...................................... 104
Windshield heating
Problem (malfunction) ................... 105
Switching on/off ........................... 105
Windshield washer fluid
Adding ...........................................225
Indicator lamp ................................ 203
Windshield wipers
Problem (malfunction) ..................... 98
Rain and light sensor ....................... 96
Rear window wiper .......................... 97
Replacing the wiper blades .............. 97
Setting the sensitivity (vehicles
with steering wheel buttons and
rain/light sensor) ........................... 171
Switching on/off .............................. 96
Wiping with windshield washer
fluid ................................................. 96
Winter diesel ..................................... 279
Winter driving
Slippery road surfaces ................... 136
Snow chains .................................. 251
Winter operation
General notes ................................ 250
Radiator cover ................................. 29
Winter tires
M+S tires ....................................... 250
Setting a limit spee
per blades
Wi
Cleaning ......................................... 236
Replacing ......................................... 97
Workshop
see Qualified specialist workshop
d ......................133
Introduction
23
Operating Instructions
Before the first journey
These instructions, the Maintenance or Service
Booklet and the additional equipment-specific
instructions are integral parts of the vehicle.
Keep these documents in the vehicle at all
times. If you sell the vehicle, always pass on all
documents to the new owner.
Before you first drive off, read these documents
carefully and familiarize yourself with your vehicle.
For your own safety and a longer vehicle life,
follow the instructions and warning notices in
these Operating Instructions. Failure to observe
the instructions may lead to damage to the vehicle or personal injury.
Vehicle damage caused by a failure to observe
the instructions is not covered by the New Vehicle Limited Warranty.
Limited warranty
Follow the instructions in this Operator's
!
Manual about the proper operation of your
vehicle as well as about possible vehicle damage. Damage to your vehicle that arises from
culpable contravention of these instructions
is not covered by the Limited Warranty of the
distributor named on the inside of the front
cover.
Vehicle equipment
These Operating Instructions describe all models and standard and optional equipment of your
vehicle that were available at the time of going
to print. Country-specific variations are possible. Note that your vehicle may not be equipped
with all of the described functions. This also
applies to systems and functions relevant to
safety. The equipment in your vehicle may therefore differ from that shown in the descriptions
and illustrations.
The original purchase contract documentation
for your vehicle contains a list of all of the systems in your vehicle.
If you have questions about equipment and
operation, consult any authorized Sprinter
Dealer.
Service and vehicle operation
Warranty
The Limited Warranty for your vehicle is in
accordance with the warranty terms in the Service and Warranty Information booklet.
Your authorized Sprinter dealer will replace and
repair all factory-installed parts in accordance
with the terms of the following warranties:
R
New Vehicle Limited Warranty
R
Exhaust System Warranty
R
Emission Systems Warranty
R
California, Connecticut, Maine, Massachusetts, New York, Pennsylvania, Rhode Island
and Vermont Emission Control System Warranty
R
State Warranty Enforcement Laws ("Lemon
Laws")
Replacement parts and accessories are covered
by the Mercedes-Benz Parts and Accessories
Warranties. You can obtain these from any
authorized Sprinter dealer.
Should you lose your Service and Warranty
i
Information booklet, contact an authorized
Sprinter dealer for a replacement. The new
Service and Warranty Information booklet will
be posted to you.
Customer information for California
In California you are entitled to demand that
your vehicle be exchanged or that the purchase
or leasing price be refunded if Mercedes-Benz
USA, LLC and/or authorized workshops or service centers are not able,after several justifiable
repairs, to rectify major damage to or malfunctions of the vehicle as covered by the contractual warranty provisions. Customers who purchase or lease a vehicle can have the vehicle
repaired within a period of 18 months after
delivery or after a mileage of up to 29,000 km
(equals approx. 18,000 miles), whichever
comes first, if:
(1) the same serious defect or damage which
could lead to fatal or serious injuries to the
occupants of the vehicle during driving has
been repaired at least twice and MercedesBenz, LLC has been informed in writing of
the necessity of such a repair.
(2) the same defect or damage, although less
serious than described in (1), has been
Introduction
24
repaired at least four times and MercedesBenz has been informed of the necessity of
such a repair in writing.
(3) the vehicle cannot be operated for more
than 30 calendar days due to repairs resulting from the same or other major defects or
damage.
Please send written notification to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
The Service and Warranty Information booklet
describes all the necessary maintenance work
which should be performed at regular intervals.
Always bring the Service and Warranty Information booklet with you when taking the vehicle to
an authorized Sprinter dealer. Your customer
service advisor enters each service into the Service and Warranty Information booklet for you.
Roadside Assistance
The Mercedes-Benz Roadside Assistance Program provides you with technical assistance in
the case of a breakdown. Your toll-free calls to
the Roadside Assistance Hotline are answered
by our staff around the clock. 365 days a year.
1-800-FOR-MERCedes (1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
Further information can be found in the
Mercedes-Benz Roadside Assistance-Program
brochure (USA) or the "Roadside Assistance"
section of the Service and Warranty Information
booklet (Canada). Both are located in your vehicle document wallet.
Change of address or owner
Please use the " Notice of Change of Address"
form in the Service and Warranty Information
booklet to inform us of a change of address, or
simply phone the Mercedes-Benz Customer
Assistance Center (USA) on hotline number
1-800-FOR-MERCedes (1-800-367-6372) or
Customer Service (Canada) on
1-800-387-0100. This enables us, if necessary,
to contact you at any time.
If you sell your Mercedes, please leave all the
literature in the vehicle so that it is available for
the next owner.
If your vehicle was purchased as a used vehicle,
please send us the "Notice of Purchase of Used
Car" from the Service and Warranty Information
booklet or phone the Mercedes-Benz Customer
Assistance Center (USA) on hotline number
1-800-FOR-MERCedes (1-800-367-6372) or
Customer Service (Canada) on
1-800-387-0100.
Operating the vehicle outside of the
USA and Canada
When traveling abroad with your vehicle,
observe the following points:
R
Service facilities or replacement parts may
not be available immediately.
R
Unleaded fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
can cause damage to the catalytic converter.
R
The fuel may have a considerably lower
octane rating. Unsuitable fuel can cause
engine damage.
Certain Mercedes-Benz models are available in
Europe through our European Delivery Program.
Please consult an authorized Sprinter dealer for
further information, or write to one of the following addresses:
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Introduction
25
Proper use
Observe the following information when operating your vehicle:
R
the safety notes in these operating instructions
R
the technical data in these Operating Instructions
R
traffic laws and regulations
R
motor vehicle laws and safety standards
There are various warning stickers affixed to the
vehicle. If you remove warning stickers, you and
others may fail to recognize the dangers. Leave
the warning stickers in their original position.
WARNING
G
Modifications to electronic components, their
software as well as wiring can impair their
function and/or the function of other networked components. In particular, systems
relevant to safety could also be affected. As a
result, these may no longer function as intended and/or jeopardize the operating safety of
the vehicle. There is an increased risk of an
accident and injury.
Never tamper with the wiring as well as electronic components or their software. You
should have all work to electrical and electronic equipment carried out at a qualified
specialist workshop.
The general operating permit for your vehicle
could be rendered invalid if you carry out modifications to electronic components, their software as well as wiring.
WARNING
G
Gases and fluids from substances that constitute a health hazard or react aggressively
can escape even from securely closed containers. When transporting such substances
in the vehicle interior, your ability to concentrate or your health could be affected during
the journey. Malfunctions, short circuits or
electrical component system failures may
also result. There is a risk of an accident and
fire.
Do not store or transport any substances in
the vehicle interior which are hazardous to
health or react aggressively.
These instructions must also be observed for
vehicles where the cargo compartment is not
fully separated from the driver's cab.
Partition with door/window: always keep the
door/window in the partition closed during
transport.
Examples of substances that are hazardous to
health and/or react aggressively:
R
Solvents
R
Fuel
R
Oil and grease
R
Cleaning agents
R
Acids
Protection of the environment
Economic and environmentally aware
driving
Environmental note
H
Daimler's declared policy is one of comprehensive environmental protection.
The objectives are for the natural resources
that form the basis of our existence on this
planet to be used sparingly and in a manner
that takes the requirements of both nature
and humanity into account.
You too can help to protect the environment
by operating your vehicle in an environmentally responsible manner.
Fuel consumption and the rate of engine,
transmission, brake and tire wear are affected
by these factors:
R
operating conditions of your vehicle
R
your personal driving style
You can influence both factors. You should
bear the following in mind:
Z
Introduction
26
Operating conditions:
R
avoid short trips as these increase fuel consumption.
R
always make sure that the tire pressures
are correct.
R
do not carry any unnecessary weight.
R
remove roof racks once you no longer need
them.
R
a regularly serviced vehicle will contribute
to environmental protection. You should
therefore adhere to the service intervals.
R
always have service work carried out at a
qualified specialist workshop.
Personal driving style:
R
do not depress the accelerator pedal when
starting the engine.
R
do not warm up the engine when the vehicle
is stationary.
R
drive carefully and maintain a safe distance
from the vehicle in front.
R
avoid frequent, sudden acceleration and
braking.
R
change gear in good time and use each gear
only up to Ô of its maximum engine speed.
R
switch off the engine in stationary traffic.
R
keep an eye on the vehicle's fuel consumption.
Environmental issues and recommendations
When prompted by this Operator's Manual to
dispose of materials, please try to regenerate
and recycle these materials. Observe all relevant environmental guidelines and regulations
when disposing of materials. This helps to protect the environment.
Operating safety and vehicle approval
Important safety notes
WARNING
G
If you do not have the prescribed service/
maintenance work or any required repairs
carried out, this can result in malfunctions or
system failures. There is a risk of an accident.
Always have the prescribed service/maintenance work as well as any required repairs
carried out at a qualified specialist workshop.
Air bags and pyrotechnic Emergency Tensioning
Devices (ETDs) contain perchlorate material,
which may require special handling and regard
for the environment. The guidelines must be
observed during disposal.
In California, you can find more information on
the Internet at www.dtsc.ca.gov.
Notes on operating the vehicle
There is a risk of damage to the vehicle if:
R
the vehicle makes contact with the ground,
e.g. on a high curb or a loose road surface
R
you drive too quickly over an obstacle, e.g. a
curb, speed bump or pothole
R
a heavy object hits the underbody or chassis
component
In these or similar situations, the vehicle body/
frame, the underbody, chassis components,
wheels or tires could be damaged even if this is
not visible from the outside. Components that
have been damaged in this way can unexpectedly fail or no longer be able to assimilate the
loads occurring in the event of an accident. If the
underbody paneling is damaged, flammable
material, such as leaves, grass or twigs, could
collect between the underbody and underbody
paneling. These materials could ignite if they
remain in contact with hot components of the
exhaust system for an extended period.
WARNING
G
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with
hot parts of the exhaust system. There is a risk
of fire.
Introduction
27
When driving off road or on unpaved roads,
check the vehicle's underside regularly. In
particular, remove parts of plants or other
flammable materials which have become
trapped. In the case of damage, contact a
qualified specialist workshop.
Have the vehicle checked and repaired immediately at a qualified specialist workshop. If you
become aware when continuing the journey that
driving safety has been effected, stop as soon as
possible in accordance with the traffic conditions. In such cases, consult a qualified specialist workshop.
Declaration of conformity
Radio-based vehicle components
USA: "The wireless devices of this vehicle com-
ply with Part 15 of the FCC Rules. Operation is
subject to the following two conditions: 1) These
devices may not cause harmful interference. 2.
This device must accept any interference
received, including interference that may cause
undesired operation. Changes or modifications
not expressly approved by the party responsible
for compliance could void the user’s authority to
operate the equipment."
Canada: "The wireless devices of this vehicle
comply with Industry Canada license-exempt
RSS standard(s). Operation is subject to the following two conditions: 1) These devices may not
cause interference, and 2) these devices must
accept any interference received, including
interference that may cause undesired operation of the device".
Diagnostics connection
The diagnostics connection is only intended for
the connection of diagnostic equipment at a
qualified specialist workshop.
WARNING
G
If you connect equipment to a diagnostics
connection in the vehicle, it may affect the
operation of vehicle systems. As a result, the
operating safety of the vehicle could be affected. There is a risk of an accident.
Only connect equipment to a diagnostics connection in the vehicle, which is approved for
your vehicle by Mercedes-Benz.
Changing the engine power output
Increases in engine power can:
!
R
change the emission values
R
cause malfunctions
R
cause consequential damage
The operating reliability of the engine is not
guaranteed in all cases.
Any tampering with the engine management
system in order to increase the engine power
output will lead to the loss of the New Vehicle
Limited Warranty and other warranty entitlements.
If you sell the vehicle, inform the purchaser
about the changes to the engine power output of
the vehicle. If you do not inform the buyer, this
may constitute a punishable offense under
national legislation.
Qualified specialist workshops
An authorized Sprinter Dealer is a qualified specialist workshop.
A qualified specialist workshop has the necessary specialist knowledge, tools and qualifications to correctly carry out the work required on
the vehicle.
This is especially the case for work relevant to
safety. Observe the notes in the Maintenance or
Service Booklet.
The following work should always be carried out
at qualified specialist workshop:
R
work relevant to safety
R
service and maintenance work
R
repair work
R
modifications as well as installations and
alterations
R
work on electronic components
For this reason, we recommend an authorized
Sprinter Dealer.
Only have work carried out on the engine
!
electronics and its associated parts, such as
control units, sensors, actuating components
and connector leads, at a qualified specialist
Z
Introduction
28
workshop. Vehicle components may otherwise wear more quickly and the vehicle's
operating permit may be invalidated.
Problems with your vehicle
If you experience problems with your vehicle,
particularly problems which could jeopardize
vehicle safety, consult an authorized Sprinter
dealer to have the problems diagnosed and rectified. If the problem is not resolved to your satisfaction, consult an authorized Sprinter dealer
again or write to one of the following addresses.
In the USA
Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Reporting malfunctions relevant to
safety
USA only:
The following text is published as required of all
manufacturers under Title 49, Code of U.S. Federal Regulations, Part 575 pursuant to the
"National Traffic and Motor Vehicle Safety Act of
1966".
If you believe that your vehicle has a defect
which could cause a crash or could cause injury
or death, you should immediately inform the
National Highway Traffic Safety Administration
(NHTSA) in addition to notifying Mercedes-Benz
USA, LL.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a safety
defect exists in a group of vehicles, it may order
a recall and remedy campaign. However, NHTSA
cannot become involved in individual problems
between you, your dealer, or Mercedes-Benz
USA, LL.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to http://
www.safercar.gov; or write to: Administrator,
NHTSA, 400 Seventh Street, SW., Washington,
DC 20590.
You can find more information on vehicle safety
at:
http://www.safercar.gov
Registering your vehicle
Mercedes-Benz may ask its authorized Sprinter
dealers to carry out technical inspections on
certain vehicles. This is always the case if the
quality or safety of the vehicle is improved as a
result of the inspection. Mercedes-Benz can
only inform you about vehicle checks if it has
your registration data.
Your registration data is not stored if:
R
you did not purchase your vehicle at an
authorized Sprinter Dealer
R
your vehicle has never been inspected at an
authorized Sprinter Dealer
It is advisable to register your vehicle with an
authorized Sprinter Dealer. Inform an authorized Sprinter dealer as soon as possible about
any change of address or vehicle ownership.
Attachments, bodies, equipment and
conversions
Information about body/equipment
mounting directives
For safety reasons, have add-on equipment
!
manufactured and installed according to the
Sprinter body/equipment mounting directives in force. These body/equipment mounting directives ensure that the chassis and the
body form one unit and that maximum operating and road safety is achieved.
We recommend for safety reasons that:
R
you carry out no other modifications to the
vehicle.
R
you obtain the agreement of the distributor
named on the inside of the front cover for
any deviations from the approved body/
equipment mounting directives.
Approval from certified inspection agencies
or official approvals cannot rule out risks to
your safety.
Please observe the information concerning
Mercedes-Benz Genuine Parts (
Y page 29).
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