Mend It CR3-DTLT Product Data Sheet

PROTECT AND RESPECT YOUR INVESTMENT WITH MENDIT

Warranty

Terms and Conditions

These Terms are incorporated into every Warranty
Agreement between You, the customer, and MendIT to
purchase extended warranty cover following expiry of
the manufacturer’s guarantee for the Equipment.

1. INTERPRETATION

1.1 In these Terms:-

1.1.1 “the Commencement Date” means the date on which these
Terms become effective;

1.1.2 “Consequential Loss” means consequential loss including but not
limited to any financial loss or the cost of business interruption
arising from the loss of use of the Equipment or the loss of information
contained in or stored on the Equipment, any time and cost involved
in the reinstating of such information and any liability to any third
party for delay or non-performance of any contract with the third
party. Consequential Loss shall also include loss of use of any item of
Equipment (not itself covered by the Services due to its
incompatibility with any item of Equipment repaired or replaced
under this MendIT warranty;

1.1.3 “the Equipment” means desktop, laptop or other computer
equipment supplied to customers located in the mainland UK (ie.
excluding Northern Ireland, Isle of Man, Shetland Islands and all other
islands in the UK) which is registered within the Registration Period
for the MendIT warranty;

1.1.4 “the Location” means the customer’s business premises or
home, at which the Equipment is registered within the United
Kingdom;

1.1.5 “MendIT” means MendIT (company number7423708) trading as
MendIT;

1.1.6 “Mechanical Electrical Breakdown” means the actual and sudden
mechanical/electrical failure or breakdown which results in the
sudden stoppage of the Equipment’s normal function, which
necessitates repair to resolve those functions;

1.1.7 “Registration Period” means within [90 days][12 months] of the
date of purchase of the Equipment;

1.1.8 “Normal Working Hours” means between the hours of 9.00am
and 5.30pm each day excluding Saturdays, Sundays and public holidays
in the United Kingdom;

1.1.9 “the Services” means repair as a result of Mechanical
Electrical Breakdown during the Warranty Period by one of the
warranty service options agreed to be provided by MendIT; and

1.1.10 “Warranty Period” means the warranty period specified in
your MendIT Warranty, being either 1 or 3 years from the date
of equipment purchase.

2. THE SERVICES

2.1 You are entitled to the Services in accordance with these Terms if
a repair is required to your Equipment within the Warranty Period for
reasons of Mechanical Electrical Breakdown.

2.1.1 Pick up and return warranty service Your MendIT warranty may
include a pick up and return warranty service. Under the terms of the
pick up and return warranty servic
Equipment from your location, repair it and return it to your location.
Subject to clause 3, MendIT will incur all collection, repair, re-delivery
and insurance costs for this type of service.

2.1.2 Return to base warranty service Your MendIT warranty may
include a return to base warranty service. Under the terms of this
service, you will be required to have your Equipment delivered to
a MendIT authorised service location for warranty repair. You must
pre-pay all postage and shipping charges associated with
transportation of the Equipment to the repair location.
The Equipment is at your risk of loss during delivery to MendIT
so you should insure it. MendIT will return the repaired Equipment
to you and incur all delivery and insurance costs to return the
Equipment to you, except in the

MendIT Terms and Conditions Page 1

e, MendIT will pick up the defective

circumstances of clauses 3.1 or 3.2, when MendIT shall be entitled to
make a charge of £25 for investigating a warranty repair not covered by
this warranty and you will be responsible for collection or the delivery
and insurance costs for return of the Equipment to you.

2.1.3 On site warranty service Subject to clause 3, your MendIT
warranty may include an on site warranty service. Under the terms of the
on site service, MendIT may at its sole discretion determine if a defect
can be repaired:- by the use of a replacement part; or by a service
call at the location of the defective equipment. If MendIT determines
an on site service visit is required to repair the defective Equipment,
the on site visit will be scheduled during Normal Working Hours.

2.1.4 The on site service shall be limited to locations on the UK
mainland (ie. Excluding Northern Ireland, Isle of Man, Shetland Islands
and all other UK islands).

2.1.5 Warranty service delivery methods MendIT warrants its
delivery service on the Equipment via several delivery methods.
Unless otherwise stated, all responses are measured from the time you
call MendIT with the claims information:- on site: MendIT aim to ensure
that your problem will be responded to within 8
Normal Working Hours of your first notification of Equipment failure
and aim to ensure the Equipment will be operating within 5 days of
the on-site visit; return to base: MendIT aim to ensure the Equipment
will be operating and returned to you within 5 days of receipt at
MendIT’s workshop location; pick up and return: MendIT will agree a time
of collection with you and MendIT aims to ensure the Equipment will
be operating and returned to you within 5 days of receipt at MendIT’s
workshop location.

2.1.6 Warranty service is restricted to 30 days from registration
of equipment.

3. CHARGES

3.1 If MendIT determines that any fault reported is not c
the warranty service, you will be contacted to determined whether
such faults could be repaired for a charge or whether the Equipment
should be returned as received. All associated transportation and
handling costs and any abortive site visit are charged to you and
payable before we carry out any chargeable work.

3.2 MendIT shall make a charge of £125 for on site visits and £25 for
collections under the pick up and return service which are:

3.2.1 made at your request by reason of any fault in the Equipment
due to causes not covered by the warranty service; or

3.2.2 made at your request but which MendIT finds are frivolous or
not necessary; or

3.2.3 which prove abortive as there is no representative at the location for
the booked on site visit, or pre-arranged collection of the Equipment.

3.3 Any spare parts which are not included in MendIT’s warranty shall
be supplied by it at its list prices from time to time in force.

3.4 Any charges payable by you hereunder shall be paid (unless otherwise
provided elsewhere in these Terms) upon receipt of MendIT’s
invoice therefor and before the Equipment is collected or returned.

3.5 The charges payable under these Terms are exclusive of Value
Added Tax which shall be paid by you at the rate and in the manner
for the time being prescribed by law.

3.6 If any sum payable under these Terms is not paid within 7 days
after the due date, then (without prejudice to MendIT’s other rights
and remedies) MendIT reserves the right to charge interest on such
sum on a day to day basis (as well after as before any judgment)
from the date or last date for payment thereof to the date of actual
payment (both dates inclusive) at the rate of 2 per cent above the
base rate of HSBC Bank Plc from time to time in force compounded
quarterly. Such interest shall be paid on demand by MendIT.
In addition MendIT shall be entitled to suspend provision of the
Services until such time as the payment is made.

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