Mend It CR2-DTLT Product Data Sheet

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PROTECT AND RESPECT YOUR INVESTMENT WITH MENDIT

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MendIT Extended
Warranty

Peace of mind for longer

MendIT’s extended warranties are designed to provide a low cost alternative to the manufacturers,
without scrimping on the level of service.

Collect & Return

Ideally suited to mobile devices (tablets / laptops / smartphones),
a MendIT Collect & Return extended warranty is a fast and efficient
repair service designed to protect your device against mechanical
breakdown.

MendIT Collect & Return extended warranty is inclusive of the
manufacturer’s warranty period and is available for all makes and
models of tablets, laptops, desktops and smartphones, from
Apple to Zoostorm.

With all parts, labour and carriage included, our Quick Fix 5 Day
Service ensures you receive a fast and cost effective solution
when looking to protect your assets.

If MendIT are unable to repair your device under the extended
warranty agreement (i.e. parts aren’t available or the cost to repair
is greater than the value of the device when new) you will receive

a brand new replacement to the equivalent specification.

Examples of mechanical breakdown: Blue screen of death, HDD failure, loss of display.

Collect & Return Process

• An electronic certificate will be provided to register the device/s

• Customer calls MendIT repair centre on 01282 418 864 and

warranty status is checked

• MendIT will attempt to resolve the problem over the phone

• If the unit is in need of hardware repair, MendIT will arrange

collection and provide a pre-paid postage label for the customer
to attach to their device (customer is responsible for packaging)

• Upon receiving the device, MendIT will diagnose the fault and

carry out the repair for free

• Device is tested to ensure fault is repaired

• MendIT will package the device and send it back to the customer

• MendIT covers all costs for parts, labour and carriage

• 5 day turn around upon receiving the customer’s device*

*Subject to parts availability

On-Site Maintenance

Available for laptop and desktop devices, a MendIT Onsite extended
warranty is designed to deliver both an instant response and a rapid
repair; MendIT provide telephone diagnostics and dispatch of a fully

trained engineer to your location on the Next Business Day*
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Whether you have sensitive data or want to keep downtime to a
minimum, this is an ideal solution to have you up and running in the
shortest time possible.

Inclusive if the manufacturer’s warranty period and with all parts,
labour and engineer call out charges included; MendIT’s premium
extended warranty service has you covered.

If MendIT are unable to repair your device under the extended
warranty agreement (i.e. parts aren’t available or the cost to repair
is greater than the value of the device when new) you will receive a
brand new replacement to the equivalent specification.

*UK Mainland Only *Excludes Apple Devices

On-Site Maintenance Process

• An electronic certificate will be provided to register the device/s

• Customer calls MendIT repair centre on 01282 418 864 and

warranty status is checked

• MendIT will attempt to resolve the problem over the phone and

may require your assistance in performing diagnostic procedures

• If the unit is in need of a hardware repair, MendIT will arrange to

send an engineer with parts to a place convenient to the customer

(UK Mainland Only)

• MendIT will endeavour to provide an onsite engineer by the end of
the next working day should the call be received by 15:00 hours
local time*

• Warranty covers manufacturer’s defects only

*Subject to parts availability

MendIT warranty must be purchased during the manufacturers warranty period. Cover is inclusive of the manufacturers warranty period.

MENDIT ARE THE UK’S PREMIER LAPTOP, COMPUTER AND MOBILE REPAIR SPECIALISTS