6
TROUBLESHOOTING
Symptom Possible Cause Possible Solution
General
No power. Battery pack is empty. Recharge battery pack.
Condensation has formed. Unplug the unit and wait about one to
two hours to allow the player to dry.
Wrong type of disc inserted. This unit cannot play discs, other than
DVD, standard CDs or picture CDs.
Unit needs to be reset. Unplug from AC and remove battery,
wait 10 minutes, then reinsert and try
again.
The disc is dirty or inserted incorrectly. Clean disc and insert label side-up.
Power on, but unit not functioning
properly.
Some features and functions are not
available on all discs.
This is normal; try another function.
The equipment is not connected
properly.
Connect the equipment according to
the instructions in this manual.
The INPUT of the TV is not set to
receive the DVD signal output.
Select the appropriate video input
mode, usually VIDEO or AV.
The video cables not securely
connected.
Connect the video cables securely.
No picture.
AV IN/OUT switch in the IN position. Switch the AV IN/OUT to OUT position.
The equipment is not connected
properly.
Connect the equipment according to
the instructions in this manual.
The equipment connected with the
audio cable is not set to receive the
DVD signal input.
Select the appropriate audio input
mode.
The audio cables are not securely
connected.
Connect the audio cables securely.
No sound.
The connected receiver’s power is off. Turn the audio receiver on.
Playback picture rolls. Unit needs to be reset to NTSC. Set menu option to NTSC.
The playback picture is poor. The disc is dirty. Clean the disc.
The Search feature is not working. Some discs have sections that do not
allow searching.
This is normal on some discs.
The picture is not fitting properly. Wrong menu option is selected in the
Setup menu.
Select the correct TV type (PS, LB,
WIDE) which matches the TV you are
using.
The battery is weak or dead. Install a fresh battery.
The battery is not installed properly. Install battery according to the diagram.
The remote is not aimed at the sensor. Aim the remote at the sensor.
Distance is too far or there is too much
light in the room.
Operate within 20ft, or reduce the light
in the room.
The remote control is not working.
There is an obstacle in the path of
the beam.
Move obstacle.