How it Works
memjetr
Loading...
M
S
Loading...
Loading...
Memjet SFP
User Manual
99 pgs7.48 Mb0

memjetr SFP Mac OS X, Memjet SFP User Manual

Download
Page 1
Memjet SFP
Mac OS X User Guide
23-9-1-5-4-4_Mac v4.0
12 July 2011
Page 2
Confidential.
Read this before you go any further
The following symbols are used in this document to highlight warnings, potential hazards, or best practice procedures, and have the following meanings:
Danger – potential risk of personal injury, including electrical shock, burns etc.
Warning – potential risk of damage to printer and/or surroundings.
Important – what you need to know to get the best from your printer.
Page 3
SSaaffeettyy
Confidential.
• Safety
Risk to personal safety
Do not disassemble any part of your printer. Electrical shock hazard.
There are no user-repairable parts inside your printer. Disassembly of any part of your printer will void all warranties.
Keep your printer well away from all heat sources and flammable substances. Fire hazard.
Switch your printer off immediately and unplug the power cord from the wall socket if:
• you see smoke rising from your printer
• you notice an acrid smell coming from your printer
• you see any sparks being emitted from your printer.
Contact your supplier as soon as possible.
Risk of damage to printer or surroundings
Install your printer on a flat, level surface
Your printer must remain level at all times. Tilting the printer may cause undue leakage of ink and may damage your printer.
Use the Power button on your printer to power it down
Removal of power to your printer in any other manner may damage your printer.
Switching off your printer
Do not switch off your printer if any of your ink tanks have been removed. Always ensure all the ink tanks are installed before doing so. Failure to do so may compromise ink delivery in your printer.
Ensure adequate ventilation to your printer
Blocking ventilation openings around the printer may cause your printer to overheat and become damaged.
Keep liquids and heavy objects away from your printer
The outer shell is plastic. Heavy objects may warp it, damaging your printer. Liquids may discolor or damage the skin and, if they penetrate it, may damage your printer beyond repair.
Use only the supplied power supply and cord
Use of any other power supplies or cords may damage your printer and void your warranty.
Use only authorised consumables
Use of any printhead other than those authorised Memjet technology printheads will damage your printer and void your warranty. Use of unauthorised inks or ink tanks may damage your printer and will void your warranty.
Use only appropriate paper
Inappropriate paper may cause damage to your printer. In particular, you should not use:
• transparencies
• kinked, curled or cockled paper
• paper which is too thick
Page 4
SSaaffeettyy
Confidential.
• paper with any staples or pins in it.
Clear paper jams promptly
To avoid further problems, attend to all paper jams and any other cause of printer failure promptly.
Avoid large temperature variations
Install your printer in a protected location away from direct sunlight, open windows or any other places subject to temperature extremes. If you are moving the printer, allow sufficient time after installation for the temperature and humidity of the internals of your printer to arrive at equilibrium with the surroundings.
Avoid shaking or bumping the printer
Your printer is a complex piece of equipment. Heavy shaking or bumping may damage it.
Page 5
GGeettttiinngg tthhee bbeesstt oouutt ooff yyoouurr pprriinntteerr
Confidential.
Getting the best out of your printer
Turning off power to your printer
Your printer is best left powered on when you are not using it. However, if the printer will not be used over an extended period of time (e.g. a couple of weeks), it should be turned off using the Power On/Off button.
Do not remove consumables unless replacing them
Printheads and ink tanks should remain in the printer once installed. Their removal and re­insertion is not recommended unless replacement is necessary.
Your printer works best on a firm, vibration-free surface
Undue vibration may cause print problems on your documents.
Use paper appropriate to the task
Use plain paper for all documents where possible. Use presentation paper for higher print quality demands.
Store paper appropriately
Paper quality is vital to ensure printout quality. When not in use, store your paper flat, in a clean, dry and shady place. If the paper came in resealable packaging it is recommended that you store it in that package.
Keep the paper tray clean for optimum printer performance
Paper always sheds particles, and these accumulate in the print tray over time. These particles may get carried under the printhead and cause print quality problems. Regular cleaning of the paper tray and removal of obvious loose particles from paper before loading the paper tray will minimise these problems.
Page 6
TTaabbllee ooff CCoonntteennttss
Confidential.
• Contents
Getting to know your Memjet printer 10
What is in the Box 10
Main components 11
Printer 11
Printhead cartridge 14
Ink tanks 15
Features 16
Control Panel 16
Connector bay 17
Setting up your printer 18
Unpacking your new printer 18
Locating the printer 20
20
Installing the ink tanks 20
Installing the printhead 23
Loading paper 28
Loading A4/Letter size paper 28
Loading US Legal size paper 29
Installing printer drivers 32
Removing old printers 32
Installing drivers on your Mac 32
Updating firmware on your Memjet printer 36
Adding printers 37
Adding a local Memjet printer 38
Adding a networked Memjet printer 39
Printing with Memjet 44
Getting ready to print 44
Choosing your paper 45
Launching the Print command 45
Printing a test page 45
Page 7
TTaabbllee ooff CCoonntteennttss
Confidential.
Cancelling a print job 45
Using print options 47
Printer presets 49
Page orientation 50
Custom paper sizes 50
Multi-page (N-up) 51
Two-sided 52
Booklets 53
About resizing 55
Using the manual feed tray 56
Common printer messages and alerts 59
Paper Out 59
Ink low 60
Out of ink 61
Paper jam 62
Managing your printer 66
Accessing the Toolbox application 66
For a local printer 66
For a networked printer 68
Toolbox information screens 70
Supplies information 70
Printhead details 70
Ink details 71
Usage information 71
Toolbox settings screens 72
General Settings 72
Network Settings 72
IP Configuration settings 73
Toolbox Troubleshooting screens 74
Event Log 74
Maintenance 75
Memjet maintenance 76
Extended maintenance activity 76
Page 8
TTaabbllee ooff CCoonntteennttss
Confidential.
Restoring print quality 76
Printhead cleaning via the User Maintenance button 77
Printhead cleaning using the Toolbox 77
Resetting original configuration settings 78
Factory default printer settings 78
Factory default print options 78
Supplies and accessories 79
Paper 79
Recommended paper 79
Choosing the right paper 80
Paper storage and handling 80
Ink 81
Sourcing new ink 81
Ink storage and handling 81
Replacing ink tanks 81
Printhead cartridge 81
Sourcing new printhead cartridges 81
Printhead cartridge storage and handling 82
Replacing the printhead cartridge 82
Troubleshooting 85
Identifying your printer 85
Initial checks 86
Printer installation problems 86
Cannot install USB printer 86
Excessive tilting of printer 87
Rear door open 87
Test page does not print 87
Printing problems 87
Paper picking problems 87
Paper jams due to paper curl 89
Attention lamp is lit 89
Can no longer print to a networked printer 89
Cannot display the web page 89
Printer slows down between pages 89
Persistent warning message in OS X 10.5 90
Page 9
TTaabbllee ooff CCoonntteennttss
Confidential.
Error/operational status messages 91
Control Panel status messages 91
Status messages 92
Specifications 94
Appendices 95
Relocating your Memjet printer 95
Local relocation 95
Remote relocation 95
Unpacking your printer 97
Repackaging your printer 98
Notices and Regulatory statements 99
Page 10
GGeettttiinngg ttoo kknnooww yyoouurr MMeemmjjeett pprriinntteerr
Confidential.
• Getting to know your Memjet printer
• What is in the Box
When you open the box containing your new Memjet printer, you will find the following:
The Memjet printer
A Memjet printhead cartridge
Ink Tanks in their Blister Pack.
A software and documentation CD
A Quick Start guide
A power supply and power cord
Unpacking sheet
Page 11
GGeettttiinngg ttoo kknnooww yyoouurr MMeemmjjeett pprriinntteerr
Confidential.
• Main components
Use this section as a reference when reading this document. It identifies and locates the components that will be mentioned throughout the rest of this document.
• Printer
Front view
1
Printer cover
4
Paper tray
2
Output tray
5
Control panel
3
Paper stop
6
Cooling vents
Paper tray
1
2
3
4 5 6 1 2
3
1
Paper width guide
2
Tray extension release clips
3
Paper length guide
Page 12
GGeettttiinngg ttoo kknnooww yyoouurr MMeemmjjeett pprriinntteerr
Confidential.
Rear views
Manual feed tray closed
1
Recessed connector bay
4
Rear access door latch
2
Manual paper feed tray
5
Rear access door
3
Paper feed Open tab
Manual feed tray open
1
Manual paper feed tray
3
Paper guide
2
Rear access door
4
Paper feed Open tab
1
5
2 4 3
1 2 3
4
Page 13
GGeettttiinngg ttoo kknnooww yyoouurr MMeemmjjeett pprriinntteerr
Confidential.
Internal view
1
Printer cover
4
Printhead
7
Ink tank (in slot)
2
Printhead latch
5
Ink tank slot lid (open)
8
Ink tank slot
(showing coupling)
3
Fluidic couplings
6
Ink tank slot lid (closed)
1
2 3 3 4 4 5 6 7 8
Page 14
GGeettttiinngg ttoo kknnooww yyoouurr MMeemmjjeett pprriinntteerr
Confidential.
• Printhead cartridge
1 & 10
Handles
5
Foil vacuum bag
2
Nozzles protective tape
6
Cardboard packing box
3 & 8
Protective cover Flaps
7
Cover retaining clip
4
Protective cover
9
Electrical contacts tape
1
10
2 3 8 4 5 6 7
9
Page 15
GGeettttiinngg ttoo kknnooww yyoouurr MMeemmjjeett pprriinntteerr
Confidential.
• Ink tanks
1
Ink tank blister pack
2
Upper pull tab
1
2
Page 16
GGeettttiinngg ttoo kknnooww yyoouurr MMeemmjjeett pprriinntteerr
Confidential.
• Features
The features of the printer that you will use most frequently are highlighted in this section.
• Control Panel
The Control Panel has three control buttons along with nine indicator lamps to communicate printer status information.
The Power On/Off and OK/Resume buttons are also backlit, as shown below.
1
Paper Jam lamp
6
Power lamp
2
OK/Resume button
7
Attention lamp
3
Paper Out lamp
8
OK/Resume lamp
4
Stop/Cancel button
9
Manual Feed lamp
5
Power On/Off button
10
Color Ink Supply lamps
2 4 5
6
10
9
1
7 3 8
Page 17
GGeettttiinngg ttoo kknnooww yyoouurr MMeemmjjeett pprriinntteerr
Confidential.
• Connector bay
1
Recessed connector bay
3
Ethernet port
2
Power socket and cable
4
USB port and cable
1 4 3
2
Page 18
SSeettttiinngg uupp yyoouurr pprriinntteerr
Confidential.
• Setting up your printer
Printer installation consists of :
• Removing your printer from its packaging
.
• Installing it on a desktop (see page 20).
• Powering up your printer (see page 20).
• Installing the ink tanks (see page 20).
• Installing the printhead (see page 23).
• Loading paper in the front paper tray (see page 28).
• Installing the printer driver (see page 32).
The included Quick Start Guide provides a quick reference to the process described here. Refer to that document for a pictorial overview.
• Unpacking your new printer
Take care when unpacking your new printer and try not to destroy the packaging materials.
The packaging materials should be retained in case you ever need to transport your printer to a
remote location. See Remote relocation on page 95.
To unpack your new printer:
1. Ensure the printer box is upright and on a level surface.
2. Open the box and identify the Shipping Checklist (see page 10).
3. Carefully extract all the contents of the box and check the contents against those shown in
the Shipping Checklist. See Unpacking your printer in the Appendices on page 97
.
If there is any variation between what has been delivered and what is described in the Shipping
Checklist contact your supplier before proceeding.
4. Check for any physical damage to the packaging or any of its contents prior to
installation.
DO NOT use any damaged components – bring them to the attention of your supplier.
5. Remove any obvious packing material in or around the printer and any external transport
stays or tapes on the components.
Page 19
SSeettttiinngg uupp yyoouurr pprriinntteerr
Confidential.
Removing the paper picker stay
Before loading any paper into the paper tray for the first time, remove the packing material used to lock the paper picker during transport.
DO NOT dispose of this packing material. Should you need to repackage the printer for
transportation to a remote site you will need to re-use this to avoid damage to the paper picker.
Figure 1 Paper tray and packaging material
Removing the printhead latch stay
Before you can open the printhead latch you will need to remove the printhead latch stay, used to ensure the printhead latch remains closed during transport.
DO NOT dispose of this packing material. Should you need to repackage the printer for
transportation to a remote site you will need to re-use this to ensure the printhead latch remains closed during transport.
Page 20
SSeettttiinngg uupp yyoouurr pprriinntteerr
Confidential.
• Locating your printer
Your printer must be located on a firm, flat level surface. Failure to do so may cause leaking of
ink in the printer and onto surroundings, possibly resulting in a damaged and unusable printer.
Space requirements
To ensure proper access to the printer and adequate ventilation during use, refer to the figure below for the various clearances required on each side of the printer.
• Powering up your printer
To power up your printer:
1. Connect your printer to the power supply. See Connector bay on page 17
for the location.
2. Connect the power supply to the mains power.
Your Memjet printer Power supply is auto-sensing, there is nothing to adjust. For specifications see page 94.
3. Press your printer Power On/Off button. When first installing your new printer, all the
color ink supply lamps will be blinking, as well as the On/Off button.
• Installing the ink tanks
Original ink tanks are supplied in a blister pack as shown in the Ink tanks section on page 15.
When installing a new Memjet printer, use ONLY the ink tanks provided in the packaging.
Specifically, DO NOT install a USED ink tank.
To install the ink tanks in your printer:
1. Lift the printer cover and the four ink tank slot covers to reveal the ink tank slots (see the
printer Internal view on page 13
).
2. Carefully remove the ink tanks from the blister pack, ensuring you do not drop or
otherwise damage them.
Page 21
SSeettttiinngg uupp yyoouurr pprriinntteerr
Confidential.
3. Remove the upper pull tabs attached to each ink tank (see the Ink tanks section on page
15) before inserting the tanks into their slots on the printer. Save the upper pull tab by sticking it on the front of the corresponding ink tank as shown.
This will be used to re-seal the ink tank vantilation hole on the top of the ink tank when you remove the ink tank for transportation (see Remote relocation on page 95
).
4. There is a specific ink tank slot for each color. Check the color coding on the ink tank and
the slot and insert each ink tank into its respective ink tank slot, as shown.
Note the double black ink tank fits into the rightmost slot.
DO NOT apply excessive force when inserting each ink tank in its slot.
There is a mechanical key on each ink tank that prevents it being inserted into the wrong slot in the printer. Each slot is color-coded. If you have any difficulty inserting any ink tank, check its color and try another slot.
5. Close the ink tank slot lids, ensuring they snap down firmly.
6. Close the printer cover and allow at least two minutes for the ink to fill the ink channels
in the printer.
Page 22
SSeettttiinngg uupp yyoouurr pprriinntteerr
Confidential.
The color ink supply lamps on the control panel will continue to blink throughout this process.
This is normal.
You can now proceed with the installation of the printhead cartridge.
Page 23
SSeettttiinngg uupp yyoouurr pprriinntteerr
Confidential.
• Installing the printhead cartridge
Your Memjet printer cartridge is a delicate micro-electrical-mechanical device and should be treated with due care to avoid degradation of print quality.
DO NOT touch the printhead cartridge ink couplings, nozzle surface or the electrical contacts
when installing the printhead cartridge. Hold the printhead cartridge ONLY by the handles. See
Printhead cartridge on page 14 for the location of these features.
Do not place the unprotected printhead cartridge on any surface prior to installation in the printer. Protect the printhead cartridge at all times from contamination by air-borne contaminants such as dust or fibres.
DO NOT unpack the printhead cartridge until the printer has been prepared for installation. Delay
in installation of the printhead after unpacking can compromise print quality due to dehydration.
1. Ensure your printer is switched on and the Power button is lit and steady.
2. Open the cover of your printer to reveal the printhead latch (see Internal view
on page
13).
3. If the printhead latch is not raised, press the Printhead Eject button for three seconds.
This will automatically initiate printhead latch opening. This process may take several seconds.
If the Printhead Eject button fails to release the printhead latch as described, contact support
personnel. DO NOT attempt to release the printhead latch in any other manner by yourself.
Always lift the printhead latch as far as possible. It should be vertical when fully opened.
Page 24
SSeettttiinngg uupp yyoouurr pprriinntteerr
Confidential.
4. Remove the fluidic cap protectors from the two fluidic couplings.
5. Open the end of the printhead package outer box and slide out the foil bag.
6. Inspect the integrity of the foil vacuum sealing. The foil bag should be formed tightly to
the contours of the printhead cartridge as shown above. If the foil is loose to any degree then the seal has been compromised.
If a poor seal is suspected, DO NOT USE the printhead cartridge. Report the issue to your
supplier.
7. Carefully rip the foil packaging open at the notch. Use scissors if your foil bag does not
have a notch or if you are finding it difficult to tear the bag.
8. Remove the printhead cartridge from the foil bag.
9. Remove the orange protective plastic cover from the printhead cartridge. Holding the
printhead cartridge by the handle:
• Release the flaps covering the ink ports (1 and 2).
Page 25
SSeettttiinngg uupp yyoouurr pprriinntteerr
Confidential.
• Release the clip retaining the cover near the centre of the printhead cartridge (3).
• Carefully remove the protective cover (4).
10. Remove the protective strip from the electrical contacts.
While holding the printhead cartridge by the handle with one hand, grasp the pull tab with the other hand and, slowly and carefully, peel back the plastic strip covering the electrical contacts.
Dispose of the removed strip immediately and do not allow the removed strip to contact the
electrical contacts.
1
2
3
4
Page 26
SSeettttiinngg uupp yyoouurr pprriinntteerr
Confidential.
11. Remove the protective strip from the printhead nozzles.
While holding the printhead cartridge by the handle with one hand, grasp the pull tab with the other hand and slowly and carefully peel back the plastic strip covering the printhead nozzles. Maintain an angle of no less than 45° with the printhead surface when pulling on the strip.
Dispose of the removed strip immediately and do not allow the removed strip to contact the
electrical contacts or the printhead nozzles.
12. Raise the printhead latch fully until it is upright so you can insert the printhead into the
printer at an angle.
Page 27
SSeettttiinngg uupp yyoouurr pprriinntteerr
Confidential.
13. When the printhead cartridge is fully inserted into the printer rotate it to a vertical position
as shown.
14. Slowly close the printhead latch. The fluidic couplings should advance and seal to the
printhead cartridge.
15. Close the printhead latch.
When the printhead latch is closed, the printer will prime, clean and cap the printhead automatically. This operation will generally take a minute or two, and will be obvious from sounds emanating from the printer. The Power On/Off button will be blinking during this process. When the button stops blinking your printhead cartridge has been installed.
If the printer does not seem to be priming after closing the printhead latch contact support
personnel as there may be a hardware problem.
All the blinking color ink supply lamps should cease to blink during printhead priming.
There may be a continuing low-level sound issued by the printer after printhead installation, even
with the Power On/Off button lit and steady. You can ignore this. This is due to printer maintenance operation which will not interfere with your printing.
Page 28
SSeettttiinngg uupp yyoouurr pprriinntteerr
Confidential.
• Loading paper
Your Memjet printer has one paper tray, which may be removed from the main body of the printer as shown in Paper tray on page 11
.
The paper tray is designed to hold only the following paper sizes:
• ISO A4 (210mm × 297mm)
• US Letter (8½” × 11”)
• US Legal (8½” × 14”).
Do not feed any other paper sizes from the paper tray.
Intermediate size paper, such as Executive (7¼” × 10½,”) and Statement (5½” × 8½”) should be fed into the printer from the manual feed tray at the rear of your printer.
Some paper may be single-sided. This means the manufacturer applies special processing to one
side of such paper, to achieve best results. When loading such paper into the paper tray, remember to always load it with the recommended print side facing down.
For information on use of the manual feed tray to print intermediate size paper, see Using the
manual feed tray on page 56.
• Loading A4/Letter size paper
The paper tray has been designed to hold up to 250 sheets of A4/US Letter paper (at 80 gsm/ 22 lbs). If you use heavier paper you may need to reduce the number of sheets.
The paper tray has two adjustable guides, one for length and one for width, as shown in the
Paper tray picture on page 11
.
To load the paper:
1. Select your paper from one of the recommended paper types (See Recommended paper
on page 79 for recommended paper types).
2. Remove the paper tray from the printer ensuring that any packing material has been
removed (see Figure 1).
3. Move the Paper Width and Paper Length guides to make space for the paper size you
have chosen.
4. Prepare a stack of up to 250 sheets of paper (all of the same size) for insertion into the
paper tray as follows:
• Flex the sheets back and forth to loosen them, then fan them a few times (do not
crease the paper).
• Remove any obvious loose paper dust from the surface or edges of the paper.
• Align the edges of the sheets on a level surface.
5. Load the paper stack into the paper tray, with the recommended print side facing
down.
Page 29
SSeettttiinngg uupp yyoouurr pprriinntteerr
Confidential.
6. Ensure the maximum number of sheets in the paper tray does not reach any higher than
the protruding lip on the Paper Width guide as shown here.
Figure 2 Paper tray loaded to its maximum capacity
7. Grip the top of the Paper Length guide with thumb and forefinger and squeeze the two
tabs together to unlock it.
8. Slide the guide until it rests gently against the edge of the paper stack, ensuring that it is
aligned with the A4 or Letter mark on the label on the bottom of the paper tray (depending on the length of the paper you are loading).
9. Gently push the Paper Width guide in until it pushes the paper stack against the opposite
side of the paper tray.
10. Re-insert the paper tray into the printer until the face is flush with the body of the printer.
• Loading US Legal size paper
US Legal paper, at 8½” × 14” is considerably longer than US Letter or ISO A4 and to accommodate it your paper tray incorporates a sliding section which can be extended to increase its total length.
Figure 3 Paper tray showing extendable section and release clips
To load US Legal-sized paper:
Page 30
SSeettttiinngg uupp yyoouurr pprriinntteerr
Confidential.
11. Select your paper from one of the recommended paper types (See Recommended paper
on page 79).
12. Remove the paper tray from the printer ensuring that any packing material has been
removed (see Figure 1).
13. Extend the length of the paper tray by pinching the release clips (see Figure 3) and pulling
out the paper tray extender section.
14. Move the width and length guides to make space for the paper size you have chosen.
15. Prepare a stack of up to 250 sheets of paper (all of the same size) for insertion into the
paper tray as follows:
• Flex the sheets back and forth to loosen them, then fan them a few times (do not
crease the paper).
• Remove any obvious loose paper dust from the surface or edges of the paper.
• Align the edges of the sheets on a level surface.
16. Load the paper stack into the paper tray, with the recommended print side facing
down.
17. Ensure the maximum number of sheets in the paper tray does not reach any higher than
the protruding lip on the Paper Width guide (see Figure 2).
18. Grip the top of the Paper Length guide with thumb and forefinger and squeeze the two
tabs together to unlock it.
19. Slide the guide until it rests gently against the edge of the paper stack, ensuring that it is
aligned with the Legal mark on the label on the bottom of the paper tray.
20. Gently push the Paper Width guide in until it pushes the stack against the opposite side of
the paper tray.
21. Re-insert the paper tray into the printer and push it gently until it comes to a firm stop.
The extended paper tray will protrude from the body of the printer as show. This is a design feature, not a fault.
DO NOT try to force the paper tray further into the printer.
When using the printer in this manner take care not to injure yourself on the protruding section.
• Using intermediate paper sizes
The paper tray should be loaded only with ISO A4, US Letter or US Legal paper sizes and is designed to take paper from 70 gsm (19lb) to 180 gsm (47 lb) weight. However paper properties can vary widely between manufacturers, so if the heavier weight paper you have
Page 31
SSeettttiinngg uupp yyoouurr pprriinntteerr
Confidential.
chosen does not feed well from the paper tray use the manual feed tray, at the rear of the printer.
Paper up to US Legal size that cannot be loaded in the paper tray should be printed via the manual feed at the rear of the printer. See Using the manual feed tray on page 56
for
instructions.
Single-sided microporous matte coated inkjet paper at 180 gsm (47 lb) is best printed using the manual feed tray.
Page 32
SSeettttiinngg uupp yyoouurr pprriinntteerr
Confidential.
• Installing printer drivers
This section describes the installation of the latest Memjet printer drivers on your Mac. Always use the latest Memjet printer CD to install your printer drivers.
Setting up a Memjet printer driver for the Mac consists of:
• Removing any old Memjet printers
• Installing the Memjet printer drivers on your Mac
• Updating of the firmware on your Memjet printer (optional for networked printers)
• Adding one or more printers.
The installation steps described below assume you are running OS X 10.6 operating system on
your Mac. Where another version of OS X differs significantly from the behaviour described, specific reference will be made to such differences.
• Removing old printers
Before installing a new printer driver it is preferable to remove any previous Memjet printers appearing in your Print & Fax window. This is to avoid possible confusion when selecting your Memjet printer.
To do so:
1. Open the Print & Fax window from your System Preferences window.
2. Select printers you wish to remove appearing in the Printers pane on the left of the
window and click on Delete (-) button.
• Installing drivers on your Mac
To Install a Memjet printer driver on your Mac execute the followings steps.
1. Ensure your printer is powered on (see page 20
) and connected.
If you are installing a Local printer it should be connected to your Mac with a USB cable.
Page 33
SSeettttiinngg uupp yyoouurr pprriinntteerr
Confidential.
If you are installing a Networked printer make sure both your Mac and the printer are connected to the network.
2. Insert the latest Memjet printer driver CD in your Mac. The CD icon should show up on
your screen.
3. Double click on the CD icon that appears on your screen. The contents of the CD will be
displayed in a window. Double click on the OSX folder in that window.
4. Another window will be displayed showing a file ending in “.mpkg” This file is the driver
installer package (labelled as such in your Finder screen). Double click on that file to install the Memjet printer drivers.
5. The Welcome screen appears. This will guide you through the installation of your driver.
Click Continue.
Page 34
SSeettttiinngg uupp yyoouurr pprriinntteerr
Confidential.
6. A License Agreement window will be displayed. If you concur with the license
conditions, click Continue, then Agree in the next window, to continue.
7. You are then informed of the size of the printer driver software. Click Continue.
Depending on whether this is the first time you are installing or not, this window may not appear.
Page 35
SSeettttiinngg uupp yyoouurr pprriinntteerr
Confidential.
8. The Standard Install screen provides options to install part of the driver or change the
location where the printer driver is loaded. Unless you have been directed otherwise you should not change the install location.
If you are installing a local, USB-connected printer simply Click Install and go to Step 9 on page36.
If you are installing a networked printer Check with your support personnel whether you should update the firmware on your networked printer. If you are updating your firmware, see Updating firmware on your Memjet printer on page 36
for instructions.
If you do not want to update the firmware:
1. Click on Customize. The following window will be displayed.
2. Clear the Firmware Download Utility check box.
3. When you are ready to continue, click Install.
If you get into trouble with selections click on Standard Install. This will take you back to the previous window.
Page 36
SSeettttiinngg uupp yyoouurr pprriinntteerr
Confidential.
9. Irrespective of your choice about firmware updates, the host driver software will continue
to load on your Mac, and successful installation will be communicated to you via a window similar to the one shown below.
At this point DO NOT disconnect or switch off your USB-connected printer. The installation may
not be finished if a firmware update is necessary.
• Updating firmware on your Memjet printer
If you are updating the firmware on your printer (if you have not cleared the Firmware Download Utility check box in point 8 sub-point 2 on page 35), a window similar to the
following will be displayed during software installation:
1. Select the printer on which you wish to update the firmware and click Download.
If you are not sure which printer to select, see Identifying your printer on page 85
.
USB-connected printers will display the printer Device serial number in the Info column and
USB in the Kind column. Networked printers will show their IP address in the Info column and Bonjour in the Kind column.
Page 37
SSeettttiinngg uupp yyoouurr pprriinntteerr
Confidential.
2. You will be asked to confirm that you wish to update the firmware of networked printers.
This window will not be displayed in the case of a USB printer.
Click Yes to confirm your choice. The firmware in the printer you selected will be updated only if the firmware on your CD is later than the one in the printer.
If the firmware update proceeds, the above confirmation window will be replaced by the following warning one:
Follow the instructions in the warning window. Disconnecting cables or switching the printer off
may cause your printer to cease functioning altogether.
The Power On/Off button will flash throughout the firmware update and at the end the printer will execute a restart.
3. The Firmware Download Utility window will remain on your screen until you click
Close. This allows you to update the firmware of any other printer on your network or
connected via USB.
When the Power On/Off button ceases to flash and displays a steady light, the printer is ready to print.
If any other lamps are lit or flashing on the Control Panel after a firmware update has terminated, see Common printer messages and alerts on page 59 or Troubleshooting
on page
85 for possible causes.
• Adding printers
Whereas the installation of printer drivers on your Mac is the same no matter how your printer is connected, adding printers will vary depending on whether your Memjet printer is connected as:
• a local printer via the USB port
• a networked printer via the Ethernet port.
Page 38
SSeettttiinngg uupp yyoouurr pprriinntteerr
Confidential.
• Adding a local Memjet printer
There are two methods you can use to add a local Memjet printer connected via USB.
Method 1 – automatic
To add a local Memjet printer after you have installed the drivers simply unplug the USB cable and plug it back in again.
Your Mac will automatically identify your printer and list it in your Print & Fax dialog.
To see the printer name, choose Apple > System Preferences > Print & Fax preferences. You should see Memjet Office Printer displayed in the Printers pane, as shown here.
Method 2 –manual
This is the method outlined in OS X Help.
1. Choose Apple > System Preferences > Print & Fax preferences. The dialog shown
below should be displayed.
Page 39
SSeettttiinngg uupp yyoouurr pprriinntteerr
Confidential.
2. Click the Add Printer button (+). Select Default, the topmost left icon in the dialog that
pops up. You should see a list of printers similar to that shown below.
3. Select the USB printer from the list, as shown above. Make sure the Print Using field
shows Memjet Office Printer along with version information.
4. Click Add. You should see Memjet Office Printer displayed in the Printers pane of the
Print & Fax dialog.
It is recommended that you test your printer when it is ready to print (see Printing a test page on
page 45). If there is a problem printing, a printer icon will appear in your Dock, informing you of the fact. Click on that icon and expand the printer queue window until you can read the error message.
Adding further local Memjet printers
More than one local printer may be connected to your Mac at the same time.
To connect another local Memjet printer, simply connect its USB cable to your Mac, switch the printer on, and the printer should appear in the Printers pane of your Print & Fax window.
• Adding a networked Memjet printer
There are two ways in which to add networked Memjet printers. Both methods rely on your network having been set up in such a way that your computer can access the printer.
Using Bonjour
1. Choose Apple > System Preferences > Print & Fax preferences. The dialog shown
below should be displayed.
Page 40
SSeettttiinngg uupp yyoouurr pprriinntteerr
Confidential.
2. Click on Add Printer (+) at the bottom of the Printers pane. The Add Printer dialog will
be displayed, showing a list of all the printers in your network, as shown below. If the dialog on your screen does not match that shown below, ensure the Default icon is selected, at the top left of the dialog.
To narrow down the number of printers listed, type “Memjet” in the search field in the top right
hand of the window. If you need help recognising your printer, see Identifying your printer on page 77.
IF your printer is not listed check that:
• your printer is connected to the network
• it is turned on
• the Power On/Off light is lit and steady.
If you still can’t see your printer listed, contact your support personnel.
3. Highlight the printer you wish to use and click Add.
Page 41
SSeettttiinngg uupp yyoouurr pprriinntteerr
Confidential.
4. Your new printer will be displayed in the Printers pane of the Print & Fax dialog, as
shown.
It is recommended that you test your printer when it is ready to print. If there is a problem
printing, a a printer icon will appear in your Dock, informing you of the fact
Page 42
SSeettttiinngg uupp yyoouurr pprriinntteerr
Confidential.
Using IP address
This method requires you to know the IP address of your Memjet printer. This would normally be supplied to you by your support personnel.
If you wish to use this method without reference to a support personnel, see
Identifying your
printer on page 85 for an explanation of how to obtain your Memjet printer’s IP address.
If you are using this method without support personnel support, ensure the printer’s IP address is
reachable from your Mac.
To connect your Memjet printer using this method:
1. Choose Apple > System Preferences > Print & Fax preferences. The dialog shown
below should be displayed.
2. Click on Add Printer (+) at the bottom of the Printers pane. The Add Printer dialog will
be displayed, showing a list of all the printers in your network. Select the IP icon on the top of the Add Printer dialog to display the following dialog.
Page 43
SSeettttiinngg uupp yyoouurr pprriinntteerr
Confidential.
3. Click the Protocol arrow and select HP Jetdirect – Socket.
4. Key in the IP address of your printer in the Address field.
5. Click the Print Using arrow and select Select Printer Software. From the resulting
window (shown here) select the appropriate Memjet Office Printer in the list.
To narrow down the number of printer software drivers listed, type “Memjet” in the Search field
in the top right hand of the window.
6. Click OK. The Printer Software window will be replaced by the Add Printer dialog and
your selection will be displayed in the Print Using field.
7. Optionally you can type a name for your printer in the Name field or accept the default
name.
If you are connecting to a network with many printers, you should change .the Name field to a
unique descriptor to help you identify the printer in the future.
8. In the Queue field type in the word “Memjet” followed by any other identifying data. If
you type a name in this field ensure your Print Using field still shows the printer driver selected in step 5 above.
9. Click Add. Your new printer will be displayed in the Printers pane of the Print & Fax
dialog.
It is recommended that you test your printer when it is ready to print. If there is a problem
printing, a a printer icon will appear in your Dock, informing you of the fact. Click on that icon and expand the printer queue window until you can read the error message.
Page 44
PPrriinnttiinngg wwiitthh aa MMeemmjjeett pprriinntteerr
Confidential.
• Printing with Memjet
The OS X 10.6 print architecture has standardised numerous print options and contains context-sensitive Help text to help you navigate these options.
This section contains Memjet-specific information you will need to obtain an optimum printout, but will point you to the built-in OS X context-sensitive Help for further information on standard options.
All examples in this section have been obtained using OS X 10.6 operating system. Other versions
of OS X operating systems screens may look different and options documented here may not be available or may be labelelled differently to what is described here.
• Getting ready to print
Before you start to print with your Memjet printer check that only the Power (On/Off) button is lit on the Control Panel, shown here ([1] below).
If any other lamps are lit, refer to the Common printer messages and alerts section on page 59 to ensure the printer is ready to print.
If you can not fix the problem, follow the instructions in the Troubleshooting section on page 85 until those lights are off. Once you are ready to print:
• choose your paper
• launch the Print command from your application
• set print options for the print job.
Before launching a Print command you may find it useful to know how to:
• print a test page (see page 45
)
• cancel a print job (see page 45)
1
Page 45
PPrriinnttiinngg wwiitthh aa MMeemmjjeett pprriinntteerr
Confidential.
• Choosing your paper
Check that you have the appropriate paper for the task. The Memjet printer has been designed to print on plain paper but more demanding documents may require higher grade paper.
Always test your paper first to see if it meets your expectations.
To find out more about paper selection, see the Paper section on page 79
.
To find out more about how to feed your selected paper into the printer see Loading paper on page 28.
• Launching the Print command
To print a document choose File > Print. This will bring the Print dialog box, allowing you to set the print options for the job. Once the Print dialog box is displayed, you may choose the print options for the print job.
Print dialog box options vary according to the application used to launch the Print command.
For more information see Using print options on page 47
.
• Printing a test page
To test your printer is working, you may print a test page at any time. There are two ways in which you can print a test page:
• using the buttons on your printer Control Panel
• using the Print Demonstration button from the Toolbox.
On the printer
You can print a test page without installing a printer driver by using the buttons on your printer Control Panel. This is useful in case you suspect your connection to the Mac is not working.
To print a test page, simply press both Stop/Cancel and OK/Resume buttons together for more than two seconds (see Control Panel on page 16
).
Using the Toolbox
You may also print a test page from the Toolbox application as follows:
1. Open the Toolbox Home Page (see Accessing the Toolbox application on page 66
).
2. Navigate to the Maintenance page (see the Maintenance section on page 75).
3. Click the Print Demonstration button.
• Cancelling a print job
You can cancel one or more print jobs that you have sent to your Memjet printer by any of the following methods:
Page 46
PPrriinnttiinngg wwiitthh aa MMeemmjjeett pprriinntteerr
Confidential.
On the printer
Press the Stop/Cancel button on the printer Control Panel. This will cancel only the job currently being processed. It will not cancel any other jobs that may have been sent to the printer.
On your Mac
1. Double click the printer icon in the Dock whilst the print job is running. A Memjet Office
Printer window similar to the one shown below will be displayed.
2. Select the print job you wish to cancel and click Pause Printer in the window menu bar.
3. Once the printer has been paused, click on Delete in the window Menu bar. The selected
job will disappear from the window.
Remember to click Resume Printer when you have finished deleting print jobs, so the printer can
continue to process subsequent jobs as they are queued.
Cancelling a Duplex print job in this way after the first side has been printed may not prevent the
second side from being printed.
Page 47
PPrriinnttiinngg wwiitthh aa MMeemmjjeett pprriinntteerr
Confidential.
• Using print options
You may issue a Print command from any OS X application. Print commands will bring up a print options dialog box, which will allow you to choose the printer and customise the printout. The features available in such dialog boxes may vary according to the application.
In this section we will use the ubiquitous Preview application print options dialog box.
To bring up this dialog box, click File > Print from your Preview window.
Print dialog box
The picture shown here displays the print options dialog box associated with the Preview application for OS X 10.6, and is typical of print options dialog boxes.
Figure 4 Preview application Print dialog box
The Print Dialog box consists of three panes:
• Print Preview pane
• Common pane
• Variable pane
Below these the Print dialog Help icon
and the Convert to PDF button are found, as well as
the usual Pint and Cancel buttons.
The contents of this dialog box will vary depending on the application you are printing from. The Print
dialog box for Word for Mac 2011 is reproduced below as an example o the different layouts displayed by the different applications.
Page 48
PPrriinnttiinngg wwiitthh aa MMeemmjjeett pprriinntteerr
Confidential.
The Print Preview pane
The Print Preview pane in the upper left displays a graphical representation of the document as it would look when printed using the currently selected print options. Below that graphic are a set of controls that allow you to page through the document one page at a time or move immediately to its beginning or end.
Common pane
The Common pane remains visible as you choose any of the selectable panes below it. The options in this pane will vary depending on the application used to launch the Print command.
In Preview, this pane lets you select:
• The printer – this should show your Memjet printer. See Selecting your printer on page 49
• Printer presets – see Printer presets on page 49 for help with this option
• Number of copies
• Page range
• Paper size – this should match the page size of the document in your application
• Paper orientation.
DO NOT use the Two-sided check box on this pane. See on page .
Page 49
PPrriinnttiinngg wwiitthh aa MMeemmjjeett pprriinntteerr
Confidential.
Variable pane
The area under the horizontal line topped by the Preview button can contain a number of different options overlayed in that pane. To see the available options click on the Preview arrow. A print options pop-up menu similar to the one shown below should be displayed.
The options that will be covered in this document and that pertain to your Memjet printer options are:
• Preview
• Layout
• Paper Handling
• Printer Features.
Selecting your printer
If you have more than one Memjet printer that you can access, you will need to select the appropriate one in your print dialog box. To do so:
1. Click in the Printer field.
A list of available printers will be displayed, as shown above.
2. Select the appropriate printer. Current Memjet printers default to the name Memjet
Office Printer or some variation of those words.
Printer presets
See the the standard Print dialog Help instructions for information on print settings present.
To access the the standard print dialog Help instructions:
Page 50
PPrriinnttiinngg wwiitthh aa MMeemmjjeett pprriinntteerr
Confidential.
1. Click Preview in your print dialog box. This will display a print preview of your
document.
2. Select File > Print in your Preview menu.
3. Click the Help icon in that print dialog.
4. Navigate to: Saving a group of print options as a preset.
Print dialog Help
The print dialog will contain a Help icon, in the form of a circled question mark as shown.
Clicking that icon will bring up either the MacOS X standard print dialog Help window or an application-specific Help window, depending on the application you are using.
To access the the standard Print dialog Help instructions:
1. Click Preview in your print dialog box. This will display a print preview of your
document.
2. Select File > Print in your Preview menu.
3. Click the Help icon
in that print dialog.
This User Guide will direct you to the standard print dialog Help instructions wherever possible.
Where the standard Print dialog Help instructions conflict with information contained in this User Guide, follow the instructions in this User Guide.
• Page orientation
Page orientation in your Memjet printer can be set up in a variety of ways depending on your application. In Preview:
1. Select the Orientation of your pages via the icons in the Common pane (see Figure 4
on
page 47).
2. If not already showing, select the Preview options pane then select and deselect Auto
Rotate check box until the orientation of the document in the Print preview pane matches
your expectations.
3. As you select the various combinations of options, the graphic on the right pane of the
Properties dialog box will display the orientation you have chosen.
4. Click Print when ready.
Some applications may override page orientation set up in this manner.
• Custom paper sizes
If you are printing from the paper tray you can select only from US Letter, ISO A4 and US Legal sizes.
Paper sizes other than those listed above can be printed only from the manual feed (rear) paper tray and can only be fed manually, one sheet at a time.
The largest paper size you can print on is US Legal.
Page 51
PPrriinnttiinngg wwiitthh aa MMeemmjjeett pprriinntteerr
Confidential.
See Using the manual feed tray on page 56 for instructions on setting up and feeding paper into the manual feed tray.
To print on custom sized paper:
1. Open a document in Preview.
2. Select your Memjet printer, click the Preview arrow and select Paper Handling from the
print options pop-up menu.
3. Select Scale to fit paper size.
4. Click the Destination Paper Size arrow and select your custom paper size from the pop-
up box.
5. Select Scale down only if your document size is bigger than the paper in the printer.
6. Click Print.
If the Destination Paper Size does not contain the size you require, you can try creating a Custom
Page size. For information on doing so, see Mac Help for “Creating a custom page size”.
• Multi-page (N-up)
You can print up to 16 pages of your document on one sheet on your Memjet printer. This option is sometimes called N-up printing and can be accessed as follows:
1. Open a document in Preview.
2. Select your Memjet printer and click on select the Preview arrow and select Layout
from the print options pop-up menu.
3. Select the number of pages you wish to print on one sheet of paper from the Pages per
sheet pop-up box.
4. Click Print.
Page 52
PPrriinnttiinngg wwiitthh aa MMeemmjjeett pprriinntteerr
Confidential.
The largest paper size you can print on is US Legal.
• Two-sided
Two-sided printing produces a more compact document, allowing you to cut down the amount of paper you use.
Although your Memjet printer is not equipped with an automatic duplexing mechanism, you can still print on both sides of each sheet by manually re-inserting a batch of printed sheets into the paper tray. Your Memjet printer driver provides an option to simplify two-sided printing.
Two-sided printing is best used with text and light color applications.
Not all paper can be used for two-sided printing. Specifically, paper that has a preferred or
specially prepared side will generally be unsuitable. Also check that the paper is within the specifications of supported paper in Recommended paper on page 79.
For example, try this:
5. Open a document of at least four pages.
6. Select File > Print.
7. Select your Memjet printer and select Layout from the Preview print options pop-up
menu.
8. Click the Two-Sided arrow and select the binding location from the pop-up menu, as
shown in the picture below.
9. The Two-Sided tick box in the Common pane will automatically be selected.
10. Click Print. you will see that:
• Two sheets will be printed.
• The OK/Resume button will flash.
• The Manual Feed lamp will be lit.
• Instructions will be displayed in your printer queue window (as shown below).
Page 53
PPrriinnttiinngg wwiitthh aa MMeemmjjeett pprriinntteerr
Confidential.
11. Follow the instructions in the message window.
• Remove the printed sheets from the output tray
• open the paper tray
• insert the printed pages back on top of any other paper in the paper tray. DO NOT
change the orientation of the paper as you do so.
For best results ensure the printed pages are dry and very flat before re-inserting them into the
paper tray.
12. Close the paper tray and press the OK/Resume button.
The same two sheets will be printed, on the reverse side.
Examine your printout to ensure it matches your needs, otherwise repeat this operation selecting different options in the above sequence.
You may combine duplex printing with other allowable options to achieve just the sort of printout you require.
You cannot do two-sided printing from the manual feed tray. If you attempt this the printer driver
will pop up an error message.
• Booklets
Booklets are generated by folding in half sheets which have been printed on both sides, so when you choose to print a booklet, you automatically select two-sided printing and 2 pages per sheet.
As a result the Pages per Sheet option is ignored, and if you have not chosen the correct duplex print option, a message will be displayed.
Booklet printing is best used for text and light color applications.
Page 54
PPrriinnttiinngg wwiitthh aa MMeemmjjeett pprriinntteerr
Confidential.
For example, try this:
1. Open a document of at least eight pages in Preview.
2. Select File > Print.
3. Select your Memjet printer and select Pages From 1 to 8 in the Common pane.
4. Select Printer Features from the Preview print options pop-up box.
5. Click on the Booklet arrow and select Booklet Left Binding from the pop-up window as
shown.
6. The following warning window may be displayed (see below). If so, select Continue to
set the two-sided printing option that is compatible with the booklet binding option you have just selected.
7. Click Print. You will see that:
• Two sheets will be printed.
• The OK/Resume button will flash.
• Instructions will be displayed in your printer queue window (see below).
Page 55
PPrriinnttiinngg wwiitthh aa MMeemmjjeett pprriinntteerr
Confidential.
8. Follow the instructions in the printer queue window.
• Remove the printed sheets from the output tray
• open the paper tray
• insert the printed pages back on top of any other paper in the paper tray. DO NOT
change the orientation of the paper as you do so.
For best results ensure the printed pages are dry and very flat before re-inserting them into the
paper tray.
9. Close the paper tray and press the OK/Resume button.
The same two sheets will be printed, on the reverse side.
Fold the two sheets according to the binding orientation you selected in point 8 and examine your booklet. If it does not match your needs repeat this procedure changing the booklet binding orientation.
You may combine duplex printing with other allowable options to achieve just the sort of printout you require.
Should any of the other print options conflict with the Booklet setting you have selected, the following error message will pop up:
You cannot do two-sided printing from the manual feed tray. If you attempt this the printer driver
will pop up an error message.
• About resizing
When the paper size in your printer does not match the size of your document page, you may need to resize your document.
To do so you will need to set the appropriate document scaling option in your application print options dialog box.
Page 56
PPrriinnttiinngg wwiitthh aa MMeemmjjeett pprriinntteerr
Confidential.
When using the Preview application, DO NOT use the Scale option in the Preview pane. Use only
custom size paper see Custom paper sizes on page 50.
• Using the manual feed tray
The manual feed tray, found at the rear of the printer as shown here, is intended to handle paper which cannot be fed from the paper tray.
This generally includes all paper of weight between 180 gsm (47 lbs) and 230 gsm (75 lbs), and all intermediate sizes smaller than US Legal.
These must be introduced into the printer one sheet at a time through the manual feed (rear) tray.
You cannot do duplex printing or booklet printing from the manual feed tray. If you attempt this
the printer driver will pop up an error message.
To print from the manual feed tray:
1. Open a document and select File > Print.
2. Select your Memjet printer and select Printer Features from the Preview print options
pop-up menu.
3. Click the Source arrow and select Manual Feed.
4. If you are using custom paper sizes, refer to Custom paper sizes on page 50
.
5. The Manual Feed lamp on the Control Panel will flash, waiting for you to insert the
appropriate paper. (See Control Panel on page 16
) and a message with instructions on
how to perform a manual feed will be displayed on your print queue window.
Page 57
PPrriinnttiinngg wwiitthh aa MMeemmjjeett pprriinntteerr
Confidential.
To see the instructions, click on your Memjet printer icon in the Dock and enlarge the window until your can see the text as shown in the following illustration.
The printer will accept paper from the manual feed tray for a limited period of time. If the Manual
Feed lamp stops flashing you will need to re-send the document to the printer.
6. Follow the instructions outlined in that message. Raise the manual feed tray into position
as shown, using the paper feed Open tab (see Rear views
– Manual feed tray closed
view on page 12). The tray should lock into place.
7. Place a single sheet onto the manual feed tray holding it against the left side.
8. Slide the the Width Adjustment guide until it rests against the right side of the sheet.
Page 58
PPrriinnttiinngg wwiitthh aa MMeemmjjeett pprriinntteerr
Confidential.
9. Feed the sheet all the way into the printer. Release the sheet when the paper feed picks the
sheet and drags it forward.
If your printout requires more sheets, the manual feed lamp will light on the Control Panel again and the OK/Resume button will blink.
The message in your print queue window will change as shown.
Keep feeding sheets until you have finished printing. The manual feed lamp will stop blinking when finished.
You may lower the manual feed tray flush with the rear of the printer by pushing down on it.
The supporting arms are designed to give way to pressure.
Page 59
PPrriinnttiinngg wwiitthh aa MMeemmjjeett pprriinntteerr
Confidential.
• Common printer messages and alerts
Should your printout not complete satisfactorily, a bouncing Memjet print icon will appear in your Dock along with a warning symbol. More information on the cause of the problem may be gained by clicking on the Memjet print icon to bring up the printer queue window.
• Through the printer Control Panel .
• Through an Alert message on your Memjet print queue window.
This section covers some of the most common messages and alerts you will encounter in the course of printing and indicates normal user responses required.
The Control Panel features a number of lamps which will light when you need to take some action. You will find the full set of Control Panel lamp configurations in
Control Panel status
messages on page 91.
To see the Alert messages associated with your errors, display your Memjet print queue window by clicking on your Memjet icon in the Dock.
You may need to expand the size of your print queue window to be able to read the message(s).
Critical alerts will cause the print queue to pause until the cause of the error has been removed..
You will find the full set of Memjet print queue window messages in Status messages on page
92.
Paper Out
Perhaps the most common of the set of conditions you will be encountering, the Paper Out alert usually indicates your paper tray is empty.
If you attempt to print when there is no paper in the paper tray a bouncing Memjet print icon will appear in your Dock. Displaying your print queue window will reveal a message asking you to load paper.
Alert message
Control Panel
On the Control Panel the Paper Out lamp will flash.
Page 60
PPrriinnttiinngg wwiitthh aa MMeemmjjeett pprriinntteerr
Confidential.
Your Memjet printer will not signal an empty paper tray until it is asked to print.
Action Required:
To remove these alerts, simply refill the paper tray following the instructions in Loading
paper on page 28.
When you re-insert a paper tray containing some paper back into the printer:
• The Paper Out lamp will automatically extinguish.
• The Alert message will disappear.
• The printer will resume printing any print jobs in its print queue window.
Ink low
Your Memjet printer uses separate ink tanks for each color.
Whenever you are running low on ink, a bouncing Memjet print icon will appear in your Dock. Click the icon to display your print queue window. The message will reveal which color is running low.
Alert message
Control Panel
On the Control Panel the appropriate ink supply lamp will light (two for Black ink, as shown here).
If your printer is networked and not within view, you can see the same information from the Supplies screens in your Toolbox application. See page 70
.
Action Required:
On a Memjet printer this message is only issued when an ink tank is completely empty. Whenever you see an Ink Low message you should replace ink tanks as needed (see
Installing
the ink tanks on page 20).
Page 61
PPrriinnttiinngg wwiitthh aa MMeemmjjeett pprriinntteerr
Confidential.
You can continue to print for the moment utilising ink still in the printer1, but if the ink runs out altogether your printer will halt and you will not be able to print until you have replaced the empty ink tank(s).
When you replace the ink tank, the ink supply lamp on the Control Panel may not be extinguished
for up to 30 seconds.
Out of ink
If you continue to print after an Ink low message, you may run out of ink altogether and your printer will stop printing. Click on the bouncing Memjet print icon in your Dock to display your print queue window. The message will reveal which color is missing.
Alert message
Control Panel
On the Control Panel:
• one or more color ink supply lamp(s) will be lit and blinking (flashing)
• the OK/Resume button will be flashing.
Once you run out of ink, the printer will not print any longer.
Action Required:
1. Remove the empty ink tanks.
2. Install new ink tanks. See Installing the ink tanks on page 20
.
3. Press the flashing OK/Resume button on your printer.
The ink supply color lamp(s) stop blinking and are extinguished.
At this point, any pending print jobs will automatically be resumed.
It may take up to one minute for the ink to distribute through the ink delivery structures in your
printer.
1
Up to 4% of an ink tank’s volume may be available for emergency printing, held in the ink delivery system.
Page 62
PPrriinnttiinngg wwiitthh aa MMeemmjjeett pprriinntteerr
Confidential.
Paper jam
It is imperative that paper jams and any other cause of printer failure be attended to promptly.
This is to ensure the printhead does not remain uncapped when not printing. An uncapped printhead may become dehydrated, and even unusable if left in that state for too long.
When the feed mechanism determines that a sheet has not completed its travel through the printer and exited correctly, you will be notified and the printer will stop printing until the error is cleared.
Alert message
Control Panel
On the Control Panel:
• the Paper Jam lamp will be lit
• the OK/Resume button will be blinking.
Action Required:
1. Look in the output tray, for a jammed sheet of paper.
2. Remove the jammed sheet carefully if found.
3. If the above does not yield results, open the rear access door by pushing up on the door
latch as shown.
Page 63
PPrriinnttiinngg wwiitthh aa MMeemmjjeett pprriinntteerr
Confidential.
You DO NOT need to switch off the printer before opening the rear door. It is quite safe to access
the rear of the printer as there are NO HOT OR ELECTRICALLY CHARGED AREAS EXPOSED when the rear door is open.
4. Open the paper tray.
DO NOT re-insert the paper tray until you have finished. Re-inserting the paper tray beforehand
may cause the jammed paper to rip and leave paper scraps in the printer.
5. From the rear opening, grab the paper with both hands and slowly remove it from the
printer, taking care not to tear it.
Page 64
PPrriinnttiinngg wwiitthh aa MMeemmjjeett pprriinntteerr
Confidential.
6. If you cannot see or grab the paper from the rear opening, look for a jammed sheet of
paper in the paper tray area.
7. Remove the jammed sheet carefully from the paper tray if found, taking care not to tear it.
8. Slide the paper tray back into position.
9. Close the Rear Access Door and then press the OK/Resume button to continue printing.
At this point the printer may go through a cycle of printhead cleaning. When ready, all lamps on the Control Panel, except the Power button, should be extinguished.
If the Alert lamp on the Control Panel comes on, check that you have closed the rear access door
properly. See page 16.
The printer will resume printing your document from the last page printed before the paper jam.
Rear door open
After removing a paper jam you may notice the Alert lamp may still be lit. This is generally an indication that your rear access door has not closed properly.
The following message will also be displayed in your printer queue window:
Once you have shut the rear door your document will be printed.
Page 65
PPrriinnttiinngg wwiitthh aa MMeemmjjeett pprriinntteerr
Confidential.
Excessive Tilt warning
Do not ignore an Excessive Tilt warning!
Prolonged excessive tilt can cause the printhead to deprime, giving rise to print quality problems.
Your Memjet printer must be located on a flat surface. Should this not be the case you will be notified and the printer will stop printing until the error is cleared.all the ink supply lamps will light on the Control panel, and the next time you issue a print command an Alert message will be displayed as shown below. To view this Alert message click on your Memjet printer icon in the Dock.
Alert message
Control Panel
On the Control Panel all the ink supply lamps will be lit.
Action Required:
Your printout will not proceed until the printer is sitting flat. Once you have corrected the tilt of your printer, it will undergo a quick printhead flush and clean, alerting you with another Alert message as shown here:
Any print command sent when the printer was not level will be ignored. You will need to re­issue those print commands after the printer is level.
Page 66
MMaannaaggiinngg yyoouurr MMeemmjjeett pprriinntteerr
Confidential.
• Managing your Memjet printer
Your Memjet printer comes with an embedded Web Server application, which will allow you to use your Web browser to query the printer for information and change some printer settings.
The application which furnishes these facilities is called the Toolbox application. Toolbox information pages allow you to:
• view information on printer supplies and usage
• view and change current printer settings
• perform some simple troubleshooting.
• Accessing the Toolbox application
You may use the Toolbox application on both local printers (connected via a USB cable) and networked Memjet printers.
You will use different methods to access the Toolbox application, depending on whether your printer is:
• a local printer
• a networked printer.
• For a local printer
1. Choose Apple > System Preferences > Print & Fax preferences. A window similar to
the one shown here should be displayed.
Page 67
MMaannaaggiinngg yyoouurr MMeemmjjeett pprriinntteerr
Confidential.
2. Select a local Memjet printer and then Options and Supplies. A window similar to the
one shown here should be displayed.
3. Select Utility.> Open Printer Utility. Your default Web browser should open, displaying
the Toolbox Device Service Selection Utility page, as shown.
4. Select your locally connected Memjet printer. The Toolbox Home Page will be displayed
and should look similar to the window shown here.
There may be minor variations in layout depending on your printer supplier and the browser you
are using.
Page 68
MMaannaaggiinngg yyoouurr MMeemmjjeett pprriinntteerr
Confidential.
• For a networked printer
There are two ways to access the Toolbox application on your Mac for networked Memjet printers:
• Via the Show Printer Webpage button (on Bonjour-connected printers only)
• Directly using the printer’s IP address
Via the Show Printer Webpage button
If you have connected your networked Memjet printer using the Bonjour method (see Using Bonjour on page 39) you can access the Toolbox application by the following steps.
1. Choose Apple > System Preferences > Print & Fax preferences. A window similar to
the one shown here should be displayed.
2. Select your networked Memjet printer and then Options and Supplies. A window similar
to the one shown here should be displayed.
Page 69
MMaannaaggiinngg yyoouurr MMeemmjjeett pprriinntteerr
Confidential.
3. Select General > Show Printer Webpage in the resultant window. Your default Web
browser should open, displaying the Toolbox Home Page as shown.
There may be minor variations in layout depending on your printer supplier and the browser you
are using.
Directly using the printer’s IP address
If you know the printer’s IP address you can access the Toolbox application directly.
Simply key in your Memjet printer’s IP address in the URL field of any Web browser to bring up the Home Page of the Toolbox application.
To find out the IP address of your printer see Identifying your printer on page 85.
Page 70
MMaannaaggiinngg yyoouurr MMeemmjjeett pprriinntteerr
Confidential.
• Toolbox information screens
The following information is currently available through the Toolbox information screens.
Navigation instructions all commence from the Toolbox Home Page.
Supplies information
The Supplies Information page shows a summary of your current ink and printhead pages.
To access the Supplies page from the Home Page click Supplies Info.
The percentages displayed on this page are accurate to the nearest five percent.
Printhead details
The Printhead Details information page shows usage and identification details as well as a link to your printhead supplier’s Web page, as shown below.
To access the Printhead Details page from the Home Page navigate to the Supplies page then either click Print head (pages printed) or select Print Head Details from the Select a Supplies Page arrow.
Page 71
MMaannaaggiinngg yyoouurr MMeemmjjeett pprriinntteerr
Confidential.
Ink details
An information page for each ink color is provided. Each page shows the amount of ink remaining(accurate to about 5%), ink tank information and your ink tank supplier’s Web page.
To access an Ink detail information page from the Home Page, navigate to the Supplies page, then click one of the Ink Level links or select one of the Ink Details color from the Select a Supplies Page arrow. The Black Ink Information page is shown below.
Information displayed on this page may vary depending on your supplier.
Usage information
Information on the number and type of pages printed is displayed in the Usage Information page. To access the Usage Information page from the Home Page select Usage Info.
Information displayed on this page may vary depending on your supplier.
Page 72
MMaannaaggiinngg yyoouurr MMeemmjjeett pprriinntteerr
Confidential.
• Toolbox settings screens
Using these screens, various printer and network settings may be viewed, and some settings changed.
General Settings
The printer configuration settings information provided on this screen may be required when you are seeking support.
Using this screen you may also change the language used in all Toolbox screens. To do this click the Language arrow and select your language, then click Save. Your printer driver language will not be affected by this change.
To access the General Settings page from the Home Page select General Settings.
Network Settings
This screen allows you to view and change basic network status and configuration settings of your printer.
To access the Network Settings page from the Home Page select Network Settings.
Page 73
MMaannaaggiinngg yyoouurr MMeemmjjeett pprriinntteerr
Confidential.
Do not change these settings without reference to your support personnel.
IP Configuration settings
This screen allows you to view and change IP configuration settings on your printer.
Changing printer settings through this screen may cause your printer to become unusable.
To access the IP Configuration settings page from the Home Page select Network Settings, then click the Select a Network Configuration Page arrow and select IP Configuration.
Page 74
MMaannaaggiinngg yyoouurr MMeemmjjeett pprriinntteerr
Confidential.
• Toolbox Troubleshooting screens
The following screens may help in troubleshooting problems with your Memjet printer.
Event Log
Your Memjet printer logs errors into a special buffer in printer memory. The Event Log screen displays any errors logged by the printer as it responds to your commands, or performs maintenance functions.
This window will list the last 100 events that have occurred. If you need to contact support personnel, you may be asked to open this window on your Mac.
To access the Event Log page from the Home Page select Event Log.
Page 75
MMaannaaggiinngg yyoouurr MMeemmjjeett pprriinntteerr
Confidential.
Maintenance
The Maintenance page allows you to clean the printhead and print various diagnostic pages that can be useful in determining printer problems and helping to solve them.
To access the Maintenance page from the Home Page select Maintenance.
For information on how and when to use the various Clean Printhead buttons refer to
Printhead cleaning using the Toolbox on page 77
.
The remaining buttons shown above allow you to print much of the information contained in the previous screens.
Page 76
RRoouuttiinnee MMeemmjjeett mmaaiinntteennaannccee
Confidential.
• Memjet maintenance
Your Memjet printer does not require any user intervention for routine maintenance. Maintenance is generally automatic and carried out in the background, and interrupted by any print commands, which have precedence.
There is only one exception to this, when the printer enters an extended cleaning function. See
Extended maintenance activity
below.
If you find your printouts no longer match your expectations or do not look as good as they did when the printer was new, the section labelled Restoring print quality
may be of help.
If necessary, you can set the printer back to its original configuration settings.
• Extended maintenance activity
Not all automatic maintenance operations can be interrupted.
If your printer seemingly refuses to print and the On/Off button is blinking, it may have entered an extended maintenance activity. Click the Memjet printer icon in dock the for further information.
When undergoing extended maintenance the following Alert message will be displayed:
While this message is displayed your printer will not acknowledge any print commands. This may take a few minutes.
Printing will resume when maintenance is complete.
• Restoring print quality
If your printouts start to display streaks or similar problems, your printhead may have accumulated paper dust, fibres or other contaminants from the paper during printing.
In this case you may need to carry out one or more printhead cleaning steps. There are three ways you can perform printhead cleaning:
• Using the User Maintenance button on the printer.
• Using the Toolbox application.
Page 77
RRoouuttiinnee MMeemmjjeett mmaaiinntteennaannccee
Confidential.
Printhead cleaning via the User Maintenance button
If you are next to the printer you can clean the printhead using the User Maintenance button.
To perform a manual printhead clean:
1. Lift the printer cover.
2. Press the User Maintenance button as shown.
3. The printer will execute an initial printhead wipe sequence which should remove the
cause of any streaking. Wait until the Power On/Off button stops blinking.
All cleaning operations consume ink. The more thorough the cleaning operation, the more ink is
consumed. It is recommended you always print one or more test pages at this point.2
4. If the problem persists, repeat step 1 within 10 minutes to initiate a more thorough
printhead cleaning sequence. Again, wait until the Power On/Off button stops blinking.
5. Print a test page to determine whether the problem has been resolved.
6. If the second press of the User Maintenance button has not removed the problem, you
may repeat step 1 a final time (within 10 minutes) to initiate a more thorough cleaning operation. Before issuing a test print, again wait until the Power On/Off button stops blinking.
If the problem persists, contact support personnel.
Printhead cleaning using the Toolbox
The Toolbox Maintenance page also provides three Clean Printhead buttons which are analogous in their operation to those appearing in the printer driver Services tab.
2
A quick way of obtaining a printout if you are near the printer is to keep the OK/Resume button depressed
until the printer starts to print some diagnostic pages (for more than 5 seconds).
Page 78
RRoouuttiinnee MMeemmjjeett mmaaiinntteennaannccee
Confidential.
• Resetting original configuration settings
• Factory default printer settings
If, for any reason, you need to reset the printer settings back to their factory defaults, press the Cancel button on your printer’s Control Console until the Attention lamp flashes once.
This should take 30 seconds. Keep the Cancel button pressed for the whole time.
A number of setup parameters in your printer will be reset to their factory default settings, including:
• language
• IP Configuration.
• Factory default print options
If the layout of your printouts do not match your expectations, resetting the printer driver options back to their original, default settings may solve the problem.
To reset your printer driver to the original, factory default options installed when you first set up your printer:
1. With a document open, choose File > Print.
2. Click on the Presets arrow.
3. Select Standard from the pop-up menu.
The next time you issue a print command to your Memjet printer the original setting configured during initial setup will be used.
Page 79
SSuupppplliieess aanndd aacccceessssoorriieess
Confidential.
• Supplies and accessories
This section contains information about:
• paper, inks and other consumables that are suitable for your Memjet printer
• how to replace consumables
• how to care for them to get the best out of your printer.
For information on sourcing new ink tanks or printheads contact your supplier.
• Paper
Your Memjet printer is a plain-paper printer. The paper that you print on directly affects the quality of the output. Choosing paper that is compatible with your Memjet printer and using the right paper for each job, are key to achieving the best quality results.
For good results paper should always be in good condition when used in your printer. Do not use the paper if the sheets are in poor condition. Do not use the paper if it is:
• moist
• dusty (has surface or edge dust)
• folded, curled or wrinkled to any extent
• out of shape
• perforated, torn or hole-punched
• has staples in it.
Some types of paper must not be used on your Memjet printer, as their use may damage the
printhead and render your printer unusable. See Choosing the right paper on page 80.
• Recommended paper
Placeholder.
This section to be added by Brand Partner(s).
Page 80
SSuupppplliieess aanndd aacccceessssoorriieess
Confidential.
• Choosing the right paper
Use one of the recommended paper types listed above. If you need to use different paper contact the supplier of your Memjet printer.
Paper types not recommended
Treated paper is not recommended for use in your printer. Do not use paper that is:
• carbon backed
• textured
• used for iron-on or cold-water transfer
• pressure or heat sensitive
• covered with adhesive.
Specific types of paper that must not be used are:
• envelopes
• non-microporous photo papers
• coated laser paper
• transparencies.
If in doubt, contact support ersonnel.
Paper for two-sided printing and Booklets
Manual duplexing or Booklet printing is best used for text and light color applications.
Not all paper can be used for double-sided printing. Specifically, paper that has a preferred or specially prepared side will generally be unsuitable.
For successful printing in these cases the first side of the printed sheet should be dry, and the sheet must be very flat when re-loaded into the paper tray to ensure the second side is printed correctly. Curled or cockled paper will cause misfeeds.
Try printing a small sample. If the result is not up to expectations, try printing on heavier grade or higher quality paper.
• Paper storage and handling
Storage and handling are very important in maintaining your paper in top condition to produce the best quality output. Common recommendations are listed below, but your particular location may require further considerations.
• Store all paper flat. Curled or bent paper can cause misfeeds.
• Store paper in a cool, dark location with low humidity. Light and UV radiation can
damage paper.
• Keep paper wrapped prior to installing in printer to prevent dust from contaminating the
surface. If paper came in a re-sealable container reinsert unused paper it the container when you have finished, and seal it, for protection.
Page 81
SSuupppplliieess aanndd aacccceessssoorriieess
Confidential.
• Ink
You must use only Memjet-compatible ink in your Memjet printer. The ink comes in cartridges which are configured for a specific type of ink and this information is used by Memjet software when printing on various paper.
• Sourcing new ink
Contact your supplier to source new ink tanks.
• Ink storage and handling
Memjet inks do not require special storage and handling. Common recommendations are listed below, but your particular location may require further considerations.
• Do not expose ink to freezing (0 ºC – 32 ºF) temperatures.
• Do not expose ink to temperatures higher than 60 ºC (140 ºF).
• Do not drop ink tanks.
• Allow ink to acclimatise to ambient temperature before using in your printer.
• Replacing ink tanks
New ink tanks may be supplied in a blister pack as shown in the Ink tanks section on page 15 or in individual ink tank packaging.
You do not need to switch off your printer to replace ink cartridges.
To replace the ink tanks in your printer:
1. Ensure all print commands have terminated and the printer is idle.
2. Lift the printer cover and the four ink tank slot covers to reveal the ink tanks in their slots
(see the printer Internal view on page 13
).
3. Carefully remove the ink tanks from their slots and dispose of these as indicated by your
supplier.
DO NOT switch off your printer if any of your ink tanks have been removed. Doing so may
compromise ink delivery in your printer.
4. Follow the instructions in Installing the ink tanks on page 20 from step 2.
Always consider the environment when disposing of ink tanks. Follow your supplier instructions
to ensure you are conforming to local regulations.
• Printhead cartridge
Your Memjet printhead cartridge is a delicate micro-electrical-mechanical device and should be treated with due care to avoid degradation of print quality.
• Sourcing new printhead cartridges
Contact your supplier to source new printhead cartridges.
Page 82
SSuupppplliieess aanndd aacccceessssoorriieess
Confidential.
• Printhead cartridge storage and handling
Once installed, your printhead cartridge should remain in the printer. Removing the printhead cartridge is not recommended, even while transporting the printer.
If you need to remove the printhead cartridge and store it for any specific reason, protect the printhead cartridge at all times from contamination by air-borne or surface contaminants such as dust or fibres.
When handling a printhead cartridge, hold the printhead cartridge only by the handles and do not touch the ink couplings, the printhead nozzle surface or the electrical contacts.
• Always store printhead cartridges horizontally, never on end.
• Do not expose printhead cartridges to freezing (0 ºC – 32 ºF) temperatures.
• Do not expose printhead cartridges to temperatures higher than 60 ºC (140 ºF).
• Allow printhead cartridges to acclimatise to ambient temperature before using in your
printer.
• Replacing the printhead cartridge
Your new printhead cartridge will be delivered packaged as shown in the Printhead cartridge section on page 14.
You do not need to switch off your printer to replace the printhead cartridge.
To replace the printhead cartridge in your printer:
1. Ensure all print commands have terminated and the printer is switched on and idle and
that your ink tanks have been installed properly.
DO NOT Replace the prithead cartridge when any of the ink tanks have been removed. Always
ensure all the ink tanks are installed before doing so. Failure to do so may compromise ink delivery in your printer.
2. Press the Printhead eject button shown below, until the Attention lamp blinks. This
should take about 5 seconds. This will open the printhead latch automatically.
If the Printhead Eject button fails to release the printhead latch as described, contact support
personnel. DO NOT attempt to release the printhead latch in any other manner on your own.
3. Rotate and lift the printhead latch as shown to reveal the printhead cartridge.
Page 83
SSuupppplliieess aanndd aacccceessssoorriieess
Confidential.
Always lift the printhead latch as far as possible. It should be vertical when fully opened.
4. Grasp the printhead cartridge by the handles and rotate the printhead cartridge towards the
latch to disengage it, as shown.
5. Gently lift the printhead cartridge away from the printer as shown.
Lift until the old printhead cartridge is clear of the printer. If you have kept the protective cover (see the Printhead cartridge section on page 14
) use it to cover the old printhead
cartridge, as there is always a chance some ink will remain in the printhead cartridge.
6. Insert the new printhead cartridge following the instructions contained in the Installing
the printhead cartridge section on page 23.
Page 84
SSuupppplliieess aanndd aacccceessssoorriieess
Confidential.
Always consider the environment when disposing of printheads. Follow your supplier instructions
to ensure you are conforming to local regulations.
• Accessories
There are currently no accessories for the Memjet printer.
Page 85
TTrroouubblleesshhoooottiinngg
Confidential.
• Troubleshooting
This section contains a set of error conditions you may experience in various situations, and suggestions for how to deal with such errors.
Should the suggestions found in this section not fix the problems you may be encountering, contact support personnel.
• Identifying your printer
Once a number of Memjet printers have been installed on a network, or if you have more than one USB-connected printer, uniquely identifying a printer will become mandatory when reporting issues or updating firmware.
To identify a printer:
1. Ensure there are no lamps lit on the printer Control Panel other than the On/Off button,
and that the On/Off button is lit and steady.
2. Ensure there are at least four sheets of paper in the paper tray.
3. Press and hold down the OK/Resume button on the Control Panel for over 5 seconds, or
until the Power On/Off button starts flashing.
A number of pages will be printed, of which the first will look similar to the one displayed below:
Page 86
TTrroouubblleesshhoooottiinngg
Confidential.
You will find both Device serial number and IP address on this page, which will identify that printer uniquely.
• Initial checks
You should always attempt to fix any problems that may arise. This section lays out a suggested checklist you should perform before contacting support personnel. Check that:
• The power cord is connected to the power supply, the power supply is properly connected
to the printer and the printer is switched on.
• There should be a blue lamp lit on the power supply to indicate it is receiving power.
• The printer Power On/Off button should be lit and steady.
• The interface cable (USB or Ethernet) is inserted properly in the printer.
• For a USB cable, also check that it is connected securely to your PC.
• For an Ethernet cable, check that the two lamps next to the cable are lit. The orange
lamp should be steady and the green lamp is likely to be flashing.
• There are no lamps lit on the Control Panel other than the On/Off button, and the On/Off
button is lit and steady.
• If the On/Off button is blinking the printer may be busy. Check your PC screen for a
message explaining what it is doing.
• One or more ink supply lamps lit but steady indicate low ink levels. You may
continue to print but you should replace relevant ink tanks, as they are empty.
• One or more ink supply lamps lit and flashing indicate out-of-ink condition or
missing ink tanks. The printer will not function until you replace those ink tanks.
• The Attention lamp generally indicates the rear door is open see Attention lamp is lit
on page 89.
• Paper Jam lamp indicates a paper jam. See Paper jam on page 62.
• There is paper in the paper tray; it is clean and inserted with the print side facing down.
If the above checks did not solve your problem see below.
• Printer installation problems
Installation of your Memjet printer should be trouble-free and simple if you follow the directions given in section Setting up your printer on page 18
.
The few issues listed below comprise some simple errors that may arise which you can fix on your own.
For all other errors, contact support personnel.
Cannot install USB printer
If you cannot see your USB printer displayed in the Printer pane of the Print & Fax window when installing your first USB printer:
• your Memjet printer firmware may not have been updated
• you may have a faulty USB cable.
Page 87
TTrroouubblleesshhoooottiinngg
Confidential.
To fix this:
1. Check that your USB cable is connected and that the Memjet printer is switched On.
2. Check that the Power On/Off button lamp on the Control Panel is lit and not flashing.
3. Install the printer drivers again (see Installing printer drivers on page 32
).
If you still can’t see your USB printer, contact support personnel.
Excessive tilting of printer
Your printer is meant to be installed on a flat, level surface. Should the surface on which the printer is sitting not be level, the Attention lamp on the Control Console will be flashing ( see
Control Panel on page 16
)
You must clear this error before you can continue.
To clear this error re-locate your printer onto a firm, level surface and wait for the recovery operations to take place automatically. Once the printer has recovered, the above window will disappear, the Attention lamp will be extinguished and your print job will be carried out.
Rear door open
If the Attention lamp is lit, it may indicate the read door is not closed properly.
Looking at the printer from a rear view, press the rear door at the top left corner to ensure the door closes properly. See the Manual feed tray closed view in the Rear views
section on page
12.
Test page does not print
This applies specifically to networked printers.
If you have set up your Memjet printer using a specific IP address (see page 42
), and your
Test page does not print, the most likely cause is an incorrect IP address.
Uninstall the printer (see Removing old printers on page 32) then re-install using the correct IP address and check that your Test Page prints correctly.
• Printing problems
The most common printer problems are covered in the Common printer messages and alerts section on page 59. This section covers other issues that may arise in the course of operating your Memjet printer.
Paper picking problems
The most common causes of paper picking problems are:
• Paper sheets sticking together
• Paper dust
• Single-sided paper loaded into the printer tray the wrong way up.
In all cases you will need to re-load you paper tray.
Page 88
TTrroouubblleesshhoooottiinngg
Confidential.
Re-loading paper
Paper reams can sometimes have one or more sheets sticking together at the edges. Similarly, paper dust may be present and noticeable on sheet edges or surfaces. These issues may give rise to mis-picking.
To minimise mis-picking re-load the paper tray, following these directions:
• Flex the sheets back and forth to loosen them and break any sheet bonding
• Fan them a few times to ensure sheets are free(do not crease the paper)
• Remove any obvious loose paper dust from surfaces or edges of the sheets
• Align the edges of the sheets on a level surface before insertion into the paper tray.
The paper tray should be kept clean for optimum printer performance.
Loading single-sided paper
Single-sided paper has a specially treated side, to improve print quality. These specially preared single-sided papers must be inserted into the paper tray with the treated (or print­ready) side facing down. If you are using this type of paper, check that the paper tray is loaded correctly. Incorrect loading is a common cause of mis-picking.
Page 89
TTrroouubblleesshhoooottiinngg
Confidential.
Paper jams due to paper curl
When printing heavy graphics, the speed of your Memjet printer may cause the paper to curl in the output tray of your printer. This curl may cause a paper jam in the output tray. To minimise the chance of this occurring:
• Use recommended paper types to minimise curl. Heavy graphics usually requires higher
quality paper.
• Remove the sheets from the output tray more often if curl is still a problem.
Attention lamp is lit
When the Attention lamp is lit, the most probable cause is the rear door not being properly closed.
If the OK/Resume button is not flashing then the most probable cause is the rear door being open. Looking at the printer from the rear, press the rear door at the top left corner to ensure the door closes properly. See the Manual feed tray closed view in the Rear views
section on
page 12.
If the OK/Resume button is flashing, then press it to resume printing. If this fails:
1. Press the Power button to turn the printer off.
2. Turn it back on again.
If the problem remains contact support personnel.
Can no longer print to a networked printer
If you can no longer print to a networked printer the most probable cause is that the printer has been switched off.
You may also get a similar problem if the IP address of the printer can no longer be reached by the printer driver. In this case see your support personnel to resolve the issue in accordance with your network’s access and security policies.
Cannot display the web page
If you have tried to access the Toolbox Home page and failed, the most common reason for such a failure is due to the printer being switched off. The error message will vary with the Web browser application you use. Safari will display the message: Safari can’t open the page.
To fix this problem switch the printer back on and try again.
If you are still having problems, and you are using a networked printer, see your support personnel.
Printer slows down between pages
Your Memjet printer will always print a page at its rated speed, from start of page to end of page. If you see your printer slowing down between pages the most likely cause is slow delivery of data to your printer.
For some documents your computer may not be able to generate the data stream quickly enough to drive your Memjet printer at its rated speed. Some applications render documents
Page 90
TTrroouubblleesshhoooottiinngg
Confidential.
in such a way that even simple-looking documents may generate a large amount of data. Older Macs may be particularly subject to this isse.
Similarly, delivering that data stream to your Memjet printer can require considerable bandwidth, and a slow or overloaded network connection may give rise to similar symptoms.
If you are printing to a local Memjet printer, make sure it is connected via a USB 2.0 (Hi-speed)
connection.
Persistent warning message in OS X 10.5
You cannot do two-sided (duplex ) printing from the manual feed tray. If you attempt this the printer driver will pop up an error message.
In OS X 10.5 this message may persist (reappear) if you select Cancel, then clear the Two- Sided check box and select Manual Feed once again.
This behaviour cannot be changed.
To ensure the above message does not re-appear click Continue in the above message box. You may then change the other settings.
Page 91
TTrroouubblleesshhoooottiinngg
Confidential.
• Error/operational status messages
This section lists all the status messages that you can encounter when using your Memjet printer.
Status messages can be conveyed both on your Memjet printer Control Panel and in Alert messages on your Memjet print queue window. In some situations both avenues are used together. See Common printer messages and alerts on page 59
for some examples.
• Control Panel status messages
The following status messages are displayed on the Memjet printer Control Panel using lamps. For your convenience the Control Panel is reproduced here and the lamps identified:
1
Paper Jam lamp
8
OK/Resume lamp
3
Paper Out lamp
9
Manual Feed lamp
6
Power lamp
10
Color Ink Supply lamps
7
Attention lamp
As mentioned elsewhere, the Power lamp is:
• ON and steady when the printer is ready to operate
• BLINKING when the printer is busy
• OFF only when the printer is off.
Information conveyed by all other lamps is covered in the following table, and classified into one of three types of message:
• User Intervention required – operational status reached requiring your intervention.
6
10 9 1
7 3 8
Page 92
TTrroouubblleesshhoooottiinngg
Confidential.
• Warning – recoverable error state requiring your intervention.
• Fatal error – if you encounter these errors contact support personnel.
Message Type Message Description Control Panel lamp configuration
User Intervention Required (User action required to resume printing)
Paper Jam
Paper Jam lamp blinking + OK/Resume lamp blinking
Paper out
Paper Out lamp blinking
Ink Low
Related Color Ink Supply lamp(s)3 ON
Out of Ink / Missing Ink Tank (s)
Related Color Ink Supply lamp(s) Blinking + OK/Resume lamp Blinking
Manual Feed activated
Manual Feed lamp Blinking
Duplex or Booklet printing
Manual Feed lamp ON + OK/Resume lamp Blinking
Warning (User intervention can recover from these errors)
Rear door open
Attention lamp Blinking
Excessive tilt
Attention lamp Blinking
Printhead latch open
Attention lamp Blinking
Invalid or missing printhead
Attention lamp Blinking
Incompatible printhead
Attention lamp Blinking
Fatal Error
Non-recoverable error
All lamps are ON
Invalid Firmware
All lamps are ON
Sump full
All lamps are ON
If you encounter any Control Panel lamp configurations not covered in the following table,
contact support personnel.
• Status messages
Messages listed in the following table are displayed by the Memjet printer driver on your Memjet printer queue window.
Such messages are intended to help you understand the nature of the problem. This table lists all such messages and suggests what action you can or should take. Should the suggested course of action not have the desired effect, contact support personnel.
Message text Suggested action
Cleaning in Progress
Wait until the message disappears. The printer will not respond until cleaning has completed.
Black Ink Low
Replace with full ink tank.
Cyan Ink Low
Replace with full ink tank.
Magenta Ink Low
Replace with full ink tank.
Yellow Ink Low
Replace with full ink tank.
Multiple Inks Low
Replace with full ink tank.
Black Ink Out
Replace with full ink tank.
Cyan Ink Out
Replace with full ink tank.
Magenta Ink Out
Replace with full ink tank.
Yellow Ink Out
Replace with full ink tank.
Multiple Ink Tanks Out
Replace with full ink tanks.
3
In the case of Black ink, the two rightmost lamps will be ON.
Page 93
TTrroouubblleesshhoooottiinngg
Confidential.
Message text Suggested action
Incorrect Cyan Ink Tank
Remove ink tank, clean electrical contacts and re-seat it.
Incorrect Yellow Ink Tank
Remove ink tank, clean electrical contacts and re-seat it.
Incorrect Magenta Ink Tank
Remove ink tank, clean electrical contacts and re-seat it.
Incorrect Black Ink Tank
Remove ink tank, clean electrical contacts and re-seat it.
Unauthorized Cyan Ink Tank Installed
Remove ink tank, clean electrical contacts and re-seat it.
Unauthorized Yellow Ink Tank Installed
Remove ink tank, clean electrical contacts and re-seat it.
Unauthorized Magenta Ink Tank Installed
Remove ink tank, clean electrical contacts and re-seat it.
Unauthorized Black Ink Tank Installed
Remove ink tank, clean electrical contacts and re-seat it.
Multiple Unauthorized Ink Tanks Installed
Remove ink tank, clean electrical contacts and re-seat it.
The Black Ink Tank is missing.
Insert or re-seat the ink tank. Ensure electrical contacts are clean.
The Cyan Ink Tank is missing.
Insert or re-seat the ink tank. Ensure electrical contacts are clean.
The Magenta Ink Tank is missing.
Insert or re-seat the ink tank. Ensure electrical contacts are clean.
The Yellow Ink Tank is missing.
Insert or re-seat the ink tank. Ensure electrical contacts are clean.
Multiple Ink Tanks are missing.
Insert or re-seat the ink tanks. Ensure electrical contacts are clean.
Printhead Latch Open
Close printhead latch – ensure printhead has been inserted properly.
Rear Access Door Open
Close rear Access Door
Excessive Tilt Error
Your printer will not function until it is placed on a flat, even surface.
Ink Sump Almost Full
Your printer is nearing its end-of-life. Contact support personnel.
Ink Sump Full
Your printer may have reached its end-of-life. Contact support personnel.
Load Paper
Load paper into the paper tray.
Incompatible Printhead
Your printer driver software may require updating.
Missing Printhead
Remove and re-insert your printhead – contact support personnel for directions.
Unauthorized Printhead
Remove and re-insert your printhead – contact support personnel for directions.
Paper Jam in the Manual Feed
Remove cause of paper jam.
Paper Jam
Remove cause of paper jam.
Mechanical Jam
Power down your printer by pressing the Power On/Off button. If error persists, contact
support personnel.
Page 94
RReegguullaattoorryy IInnffoorrmmaattiioonn
Confidential.
• Specifications
Printing
Speed
Normal - 60 ppm (1600 dpi x 800 dpi) 1
Best - 30 ppm (1600 dpi x 1600 dpi)
Printhead Cartridge
Single Memjet printhead
(user replaceable)
Print pipeline hardware
Single OmniPEC
Max dot rate
900 million dots/sec
Single / double sided printing
Single sided (simplex)
Manual (SW duplex)
Software
Supported Mac OS
X Operating
Systems 2
Mac: OSX 10.5+ (from v10) 3
Fonts
Page rendering using host computer fonts
Hardware
CPU
Two 32-bit ARM processors
RAM
64 MB SDRAM
Printer Connectivity
USB
Supports USB 2.0 High speed
USB (Device)
1 × Device port for host connection
LAN (wired)
Ethernet 100 802.3
User Interface
Input
Control Panel Keypad
Output
Control Panel lamp
Toolbox
PC application
Ink and Paper
Ink tanks
5 ink tanks - CMYKK
50 mL per tank
Ink dry time
Less than 1 second paper dry to the touch
before leaving printer
Ink replenishment
Individual ink tank replacement
Ink tracking
Secure ink management ensures correct ink used
Bi-directional ink status monitoring in
printer and driver
Paper sizes
Paper tray - A4, US Letter and US Legal
Manual feed tray - 6” x 4” to US Legal
Paper types
Plain paper and microporous matte coated
inkjet paper
Paper weight
Paper tray – 70 gsm to 120 gsm (18 lb to 32 lb bond)
Manual feed – 70 gsm to 280 gsm
(18 lb bond to 47 lb coated)
Paper tray
Single tray - 250 sheets 75 gsm (20 lb bond)
Output paper tray
125 sheets
Face-up, correct order
Environmental
Operational
Temperature
15 °C to 35 °C (59 °F to 104 °F)
Humidity
20 % to 80 % RH non-condensing
Atmospheric pressure
70 kPa to 106 kPa
Storage and Shipping
Temperature
-25 °C to 50 °C (-13 °F to 104 °F)
Humidity
5 % to 95 % RH non-condensing
Atmospheric pressure
70 kPa to 106 kPa
Other
Power Consumption
110 VAC/60 Hz
220 VAC/50 Hz
OFF: <1 W
Idle: 6.1 W
Printing: 30.2 W
OFF: <1 W
Idle 6.1 W
Printing 32.4 W
Power Supply
External power adaptor
110-240 VAC 50/60 Hz 150 Watts
Weight
~12 kg
Dimensions
420 w x 225 h x 550 d (mm)
1
Document content, specific application printing techniques, lower end PCs and network bandwidth limitations may all prevent maximum print speed from being achieved.
2
All Host Operating Systems should be updated to the latest version unless otherwise specified. Javascript must be enabled in your browser.
3
PowerPC based Macs are not supported.
Page 95
AAppppeennddiixx-- RReellooccaattiinngg
Confidential.
• Appendices
• Relocating your Memjet printer
Once your printer is set up and working to your satisfaction you should not move it but leave it connected and switched on for best performance.
If you need to move it to another location in the house or in your office, read the section labelled Local relocation
, below.
If you need to relocate it to a different building or office, read the section titled Remote
relocation on page 95.
Local relocation
Transporting the printer from one room to another in the house or to another office at work is considered a local relocation. Local relocation does not normally require that the printer be re­packaged before transportation.
To move your printer locally:
1. Switch the printer off using the Power On/Off button and wait until the light is off.
2. Disconnect the power cable from the wall socket.
DO NOT switch off the power at the power outlet or remove the power cable before the Power
On/Off button has ceased flashing. Failure to do so may damage your printer.
3. Disconnect the USB or Ethernet cable from your printer.
4. Lift the printer keeping it as level as possible whilst doing so. It is recommended that two
people are used to lift and move the printer, as this makes it easier to keep the printer level.
The printer should remain level at all times during transportation and storage. Failure to do so
may cause the printer to leak ink.
5. Take care to avoid bumping the printer during the move.
6. When re-installing it in the new location, select the location as set out in the
Locating
your printer section on page 20.
Remote relocation
When transporting your Memjet printer to a remote location, your printer will need to be re­packaged, as set out below:
1. Switch the printer off using the Power On/Off button and wait until the light is off.
2. Disconnect the power cable from the wall socket.
DO NOT switch off the power at the power outlet or remove the power cable before the Power
On/Off button has ceased flashing. Failure to do so may damage your printer.
3. Disconnect the USB or Ethernet cable from your printer.
4. Prepare the original packing material (in which the printer was packaged when new).
5. Remove the ink tanks from the printer, watching out for spills or stains.
Page 96
AAppppeennddiixx-- RReellooccaattiinngg
Confidential.
6. Wrap each ink tank in clean, lint-free absorbent material and place them in a sealed
plastic bag as a precaution against any spillages during transport.
DO NOT remove the printhead before re-packaging the printer. The printhead is best left in the
printer during transport.
7. Empty the paper tray and re-insert the paper picker stay (see Removing the paper picker
stay on page 19) to secure the paper picking mechanism for transport.
8. Re-package the printer in the original packaging material, keeping the printer level at all
times. See Repackaging your printer in the Appendices on page 98
.
9. Ensure transport labels on the exterior box clearly indicate that the box is to be kept level
at all times.
The printer should remain level at all times during transportation and storage. Failure to do so
may cause the printer to leak ink.
10. When re-installing at the new location, ensure there is sufficient free space around the
printer and that it is placed on a flat, level surface, as set out in the Locating your printer section on page 20.
For environmental requirements during storage and shipping, refer to Specifications on page 94.
Page 97
AAppppeennddiixx-- UUnnppaacckkiinngg
Confidential.
• Unpacking your printer
This section provides a simple visual guide to unpacking your new Memjet printer.
See Setting up your printer on page 18
for detailed information on how to proceed after
unpacking.
Page 98
AAppppeennddiixx-- RReeppaacckkiinngg
Confidential.
• Repackaging your printer
This section provides a simple visual guide to repackaging your printer for transport, as discussed in Remote_relocation on page 95
.
Page 99
AAppppeennddiixx-- NNoottiicceess aanndd RReegguullaattoorryy ssttaatteemmeennttss
Confidential.
• Notices and Regulatory statements
This is a place-holder for Certificates and Statements to be inserted (as appropriate) by Brand Partner(s).
• Edition Notice
• FCC Compliance
• European Community
• WEEE directive
• Industry Canada
• Environmental Protection
Loading...
Buy Points How it Works FAQ Contact Us Questions and Suggestions Privacy Policy Cookie Policy Terms of Use