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Warranty
The Megao Compact Warranty provides unrivalled levels
of customer support and peace of mind in the unlikely
event that a problem arises from a manufacturing defect.
It is supported by a large nationwide team of company-
employed eld-based engineers and our own call centre,
which is open 363 days a year.
The Megao Compact Warranty covers Megao Compact
cylinders against corrosion for 25 years from date of
original purchase.
The cold water inlet valve (and expansion vessel, where
supplied) is covered by a ve year warranty from the date
of purchase of the Megao Compact product, that includes
both parts and labour. All other components, including any
other valves, ttings and controls supplied with the Megao
Compact are covered by a two year warranty from the
date of purchase of the Megao Compact product, that
includes both parts and labour.
In the case of the Megao Compact Systemready, Megao
Compact Systemt appliances, the supplied pumps and
motorized valves ( where tted ) are also covered by this
two year warranty.
Incoloy immersion heaters ( where tted ) are covered by a
two year warranty.
Outside of the UK
These warranties are valid for installations within the United
Kingdom.
For installation in the Republic of Ireland please contact
Baxi Potterton Myson (Ireland) Limited on
00353 (0) 1 4590870
For installations outside of the United Kingdom and the
Republic of Ireland, please telephone Megao Export on
+44 1603 420271 for further details of the warranty terms
and conditions applicable.
This warranty is valid provided that:
• The Megao Compact product has been installed by
a competent installer in accordance with the instructions
contained in the installation instructions and in compliance
with all relevant laws, guidance, codes of practice and
regulations in force at the time of installation.
• The Megao Compact product has not been modied or
tampered with in any way, other than by a Heatrae Sadia or
Baxi Customer Support approved engineer.
• The Megao Compact product has not been subject to
damage by scale.
• The Megao Compact product and any part or parts of
the Megao product (whether factory tted or otherwise)
have not been repaired or replaced other than by a Baxi
Customer Support approved engineer and any replacement
parts used on the Megao Compact product are authorised
Megao Compact spare parts.
• The factory tted Temperature /Pressure & Expansion
Relief Valve has not been tampered with or removed.
• The Megao Compact product has not been subject to
misuse or neglect.
• The Megao Compact product has only been used for
the storage of wholesome water. Should another substance
be put through the product, the warranty will be invalid
unless it is part of a disinfectant procedure carried out in
accordance with BS EN 806.
• The Megao Compact product has not been subjected to
frost or freezing temperatures.
• The Benchmark™ commissioning checklist service
record, included in the Megao Compact installation
instructions has been completed.
• Regular maintenance has been carried in accordance
with the requirements set out in the maintenance section
of the installation instructions, by a competent person, an
approved engineer from Heatrae Sadia or any other part
of the Baxi Groups Customer Support approved engineer
ing team.
• Access is available, at reasonable times and upon
reasonable notice, to the Megao Compact product to allow
for any inspection repair or replacement.
• The product is registered within 60 days of purchase.
This can be done by telephone, online or by using the
registration form provided with the product.
• Evidence of purchase (for example a receipt or delivery
note) and date of supply is submitted when making a claim.
• The Megao Compact product has not been affected
by any cause beyond our reasonable control including,
without limitation: an act of God, explosion, ood, re or
accident; war or civil disturbance; strike, industrial action or
stoppages of work; any form of government intervention;
a third party act or omission including theft or malicious
damage; failure by you to give us a correct delivery address
or notify us of any change of address.
.
If any of the following situations occur, the Megao
Compact Warranty will NOT apply:
• Any wilful or accidental damage caused by your
negligence
• Damage caused as a result of scale.
• Installation not in line with the installer and user manuals
provided,
• Failure to comply with installation instructions (whether
oral or in writing),
• Misuse of the Megao Compact product or alteration
of the Megao product not in accordance with the
requirements set out above.
• Defects which are reported to us outside of the warranty
period on 0344 8711535 or Megaoservice@baxi.co.uk