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TROUBLESHOOTING
Patient Monitor
GUIDE
When a system message occurs with the MyCareLink Smart Patient Monitor, the display screen provides a
four-digit code, along with a graphic to help you resolve the issue. These system messages indicate what
action needs to be taken. The system messages do not refer to your implanted heart device.
SYSTEM MESSAGE CAUSE ACTION
BATTERIES
MyCareLink Smart™
WI-FI OR CELLULAR
CONNECTION
Batteries need replacement
No Wi-Fi or cellular connection
Replace the batteries in the
§
Reader
When this system message
§
displays, there is not enough
power in the batteries to
complete a transmission
Ensure connectivity
§
(Wi-Fi or cellular)
Move to a place where Wi-Fi or
§
cellular signal is available
1
Weak Wi-Fi or cellular connection § Ensure connectivity
(Wi-Fi or cellular)
Move to a place where Wi-Fi or
§
cellular signal is stronger
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SYSTEM MESSAGE CAUSE ACTION
TRANSMITTING INFORMATION
Reading device interrupted
The Reader you are attempting to
use is different from the one you
used for your last transmission.
This can happen when:
You’re using a new Reader
§
Two people in the same
§
household are using the app
with two different Readers
If multiple Readers are powered
on, and within Bluetooth® range,
a prompt tells you to select the
Reader serial number.
Re-attempt the interrogation
§
Try to avoid interrogation
§
interruptions by accidentally
pressing buttons. The reading
device will be interrupted if you
answer calls or text messages,
or change to a different app.
§ Ensure the Reader is
powered on
§ Select the serial number of
the Reader you are attempting
to use
§ Ensure the Reader is
powered on
§ Select the serial number of
the Reader you are attempting
to use
2
Data transmission failure.
There are several numeric codes
that may appear with this image.
The most common are: 7027,
5409 and 2108.
Ensure that a strong cellular
§
and/or Wi-Fi connection exists
Move to a place where the Wi-Fi
§
signal is stronger
Enter the web browser and
§
accept the terms and conditions
in the user agreement if you’re
on a public Wi-Fi network
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SYSTEM MESSAGE CAUSE ACTION
Unexpected error occurred
during interrogation
One of the following codes will
display with this image: 2316,
2328, 7015, 8009, 8218, 8241,
0056, 0060 or 3230
An implanted heart device was
detected but the device is not
supported by the app
Ensure that the app is the most
§
current version
Power off your smartphone or
§
tablet, then power back on
Delete the app and reinstall it
§
Contact Medtronic at
§
1 (800) 929-4043 for further
troubleshooting assistance
Update the MyCareLink Smart
§
App to the latest version
Make sure you download the
§
app from the correct “country”
app store. You can check the
country in your smartphone or
tablet settings.
Contact Medtronic at
§
1 (800) 929-4043 to find
out which version of the app
supports your heart device and
if it’s available
BLUETOOTH
®
Bluetooth failure
Bring the Reader within range
§
of your smartphone or tablet
(at least 1 meter or 3 feet)
Ensure that Bluetooth is not
§
turned off on your smartphone
or tablet
Bluetooth connection is lost
during a Reader firmware update
Ensure the smartphone or
§
tablet and the Reader are close
to each other (at least 1 meter
or 3 feet)
Ensure Bluetooth is not turned
§
off on your smartphone or
tablet
3
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SYSTEM MESSAGE CAUSE ACTION
APP AND READER SOFTWARE
At the start of the MyCareLink
Smart App, or at the end of
a successful transmission,
the software app needs to be
updated
The software in the Reader
requires an update
CONTACT US
If you have questions, please contact CareLink Patient Services at 1 (800) 929-4043
(8:00 a.m. to 5:00 p.m., Monday – Friday, Central time).
Follow the prompts to update
the app
Keep the Reader within range
of your smartphone or tablet
(at least 1 meter or 3 feet). The
update will happen automatically.
The process will take
approximately 2 minutes.
This product is not a substitute for appropriate medical attention in the event of an emergency. Data availability and alert
notications are subject to Internet connectivity and access, and service availability. The MyCareLink Smart Reader must
be on and in range of the device. The MyCareLink Smart Reader must also be within range of the user’s mobile device.
CareLink and MyCareLink alert notications are not intended to be used as the sole basis for making decisions about
patient medical care.
Additional Information
The Medtronic MyCareLink Smart™ Reader is a prescription product indicated for use in the transfer of patient data from
some Medtronic implantable cardiac devices based on physician instructions and as described in the product manual.
The MyCareLink Smart Reader transmissions to the CareLink™ Network are subject to cellular service availability. This
product is not a substitute for appropriate medical attention in the event of an emergency and should only be used as
directed by a physician.
The Medtronic CareLink Service is prescribed by your physician. This service is not for everyone. Please talk to your
doctor to see if it is right for you. Your physician should discuss all potential benefits and risks with you. Although many
patients benefit from the use of this service, results may vary. For further information, please call CareLink Patient
Services at 1 (800) 929-4043 (8:00 a.m. to 5:00 p.m., Monday–Friday, Central time) or see the Medtronic website at
www.medtronic.com.
Bluetooth is a registered trademark of Bluetooth SIG, Inc.
Medtronic
710 Medtronic Parkway
Minneapolis, MN 55432-5604
USA
Tel: (763) 514-4000
Fax: (763) 514-4879
Toll-free: 1 (800) 328-2518
(24-hour technical support for
physicians and medical professionals)
UC201601336a EN © Medtronic 2015.
Minneapolis, MN. All Rights Reserved.
medtronic.com
10/2015
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