Medtronic MyCareLink Smart Troubleshooting Manual
TROUBLESHOOTING
Patient Monitor
GUIDE
When a system message occurs with the MyCareLink Smart Patient Monitor, the display screen provides a
four-digit code, along with a graphic to help you resolve the issue. These system messages indicate what
action needs to be taken. The system messages do not refer to your implanted heart device.
SYSTEM MESSAGE CAUSE ACTION
BATTERIES
MyCareLink Smart™
WI-FI OR CELLULAR
CONNECTION
Batteries need replacement
No Wi-Fi or cellular connection
Replace the batteries in the
§
Reader
When this system message
§
displays, there is not enough
power in the batteries to
complete a transmission
Ensure connectivity
§
(Wi-Fi or cellular)
Move to a place where Wi-Fi or
§
cellular signal is available
1
Weak Wi-Fi or cellular connection § Ensure connectivity
(Wi-Fi or cellular)
Move to a place where Wi-Fi or
§
cellular signal is stronger
SYSTEM MESSAGE CAUSE ACTION
TRANSMITTING INFORMATION
Reading device interrupted
The Reader you are attempting to
use is different from the one you
used for your last transmission.
This can happen when:
You’re using a new Reader
§
Two people in the same
§
household are using the app
with two different Readers
If multiple Readers are powered
on, and within Bluetooth® range,
a prompt tells you to select the
Reader serial number.
Re-attempt the interrogation
§
Try to avoid interrogation
§
interruptions by accidentally
pressing buttons. The reading
device will be interrupted if you
answer calls or text messages,
or change to a different app.
§ Ensure the Reader is
powered on
§ Select the serial number of
the Reader you are attempting
to use
§ Ensure the Reader is
powered on
§ Select the serial number of
the Reader you are attempting
to use
2
Data transmission failure.
There are several numeric codes
that may appear with this image.
The most common are: 7027,
5409 and 2108.
Ensure that a strong cellular
§
and/or Wi-Fi connection exists
Move to a place where the Wi-Fi
§
signal is stronger
Enter the web browser and
§
accept the terms and conditions
in the user agreement if you’re
on a public Wi-Fi network
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