Page 1
Filename Date Time
UC200xxxxxx EN
4.625″ x 6.0″ inches (117 mm x 152 mm)
Table 8.1 Warning screens (continued)
Message Cause and action
Medtronic Confidential
PPManual.xsl - PatientProgrammerTemplate.fm
Version: 05-01-2012
The system is not working
correctly. Stimulation may have
stopped.
Note: Disregard the alphanumeric code shown. It is used
by Medtronic only.
Write down the message on
the screen and the screen
number in the bottom right
corner, then follow these
steps:
1. Remove and reinsert the
controller batteries, then
retry the action that
caused the error screen to
appear.
Alert screens
Alert screens indicate a pairing or other
connection problem between the controller,
recharger, or neurostimulator.
M948515A001 Rev X 2013-04
2. If this does not solve the
problem, call Medtronic.
97745 2013-04 English
Troubleshooting 8
173
Page 2
Filename Date Time
UC200xxxxxx EN
4.625″ x 6.0″ inches (117 mm x 152 mm)
Table 8.2 describes the possible alert screens
and provides instructions (see blue text) on
how to resolve the problem and clear the
screen.
Table 8.2 Alert screens
Message Cause and action
Medtronic Confidential
PPManual.xsl - PatientProgrammerTemplate.fm
Version: 05-01-2012
The controller batteries are low.
Programming will not be
possible soon.
Replace the controller
batteries now. Refer to
"Replacing the type AA
controller batteries" on
page 206.
Press the OK button to exit
this screen.
Troubleshooting 8
174
English 97745 2013-04
M948515A001 Rev X 2013-04
The controller batteries are low.
Programming will not be
possible soon.
Recharge the controller
battery pack soon. Refer to
"Recharging the controller
battery pack" on page 158.
Press the OK button to exit
this screen.
Page 3
Filename Date Time
UC200xxxxxx EN
4.625″ x 6.0″ inches (117 mm x 152 mm)
Table 8.2 Alert screens (continued)
Message Cause and action
Medtronic Confidential
PPManual.xsl - PatientProgrammerTemplate.fm
Version: 05-01-2012
The implanted neurostimulator
battery is low.
Recharge the implanted
neurostimulator soon. Refer
to "Recharging the implanted
neurostimulator battery" on
page 146.
Press the OK button to exit
this screen.
The implanted neurostimulator
has reached the elective
replacement point. The
implanted neurostimulator will
stop providing stimulation
soon.
Call your clinician.
Press the OK button to exit
this screen.
M948515A001 Rev X 2013-04
97745 2013-04 English
Troubleshooting 8
175
Page 4
Filename Date Time
UC200xxxxxx EN
4.625″ x 6.0″ inches (117 mm x 152 mm)
Table 8.2 Alert screens (continued)
Message Cause and action
Medtronic Confidential
PPManual.xsl - PatientProgrammerTemplate.fm
Version: 05-01-2012
The implanted neurostimulator
battery is too low to support MRI
mode.
Do not get an MRI scan
without first recharging your
implanted neurostimulator,
then access MRI mode.
Refer to "Recharging the
implanted neurostimulator
battery" on page 146.
Press the OK button to exit
this screen.
Troubleshooting 8
176
English 97745 2013-04
M948515A001 Rev X 2013-04
Page 5
Filename Date Time
UC200xxxxxx EN
4.625″ x 6.0″ inches (117 mm x 152 mm)
Table 8.2 Alert screens (continued)
Message Cause and action
Medtronic Confidential
PPManual.xsl - PatientProgrammerTemplate.fm
Version: 05-01-2012
The controller cannot find the
paired external neurostimulator.
The external neurostimulator
may be out of range or the
batteries may be depleted.
Move the controller closer to
the external neurostimulator
and make sure your hand is
not covering the top of the
controller, then press the Try
Again button.
If this does not solve the
problem, the external
neurostimulator batteries
may need to be replaced.
Write down the message on
the screen and the screen
number in the bottom right
corner, and call your
clinician.
Press the Exit (
exit this screen.
) button to
M948515A001 Rev X 2013-04
97745 2013-04 English
Troubleshooting 8
177
Page 6
Filename Date Time
UC200xxxxxx EN
4.625″ x 6.0″ inches (117 mm x 152 mm)
Table 8.2 Alert screens (continued)
Message Cause and action
Troubleshooting 8
Medtronic Confidential
PPManual.xsl - PatientProgrammerTemplate.fm
Version: 05-01-2012
The controller cannot find the
paired implanted
neurostimulator. The implanted
neurostimulator may be out of
range or the battery may be
depleted.
If the recharger is connected
to the controller, reposition
the recharger over your
implanted neurostimulator
and press the Recharge
button.
If the recharger is not
connected to the controller,
move the controller closer to
your implanted
neurostimulator and make
sure your hand is not
covering the top of the
controller, then press the Try
Again button.
If this does not solve the
problem, your implanted
neurostimulator may need to
be recharged.
Press the Exit (
exit this screen.
) button to
178
English 97745 2013-04
M948515A001 Rev X 2013-04
Page 7
Filename Date Time
UC200xxxxxx EN
4.625″ x 6.0″ inches (117 mm x 152 mm)
Table 8.2 Alert screens (continued)
Message Cause and action
Medtronic Confidential
PPManual.xsl - PatientProgrammerTemplate.fm
Version: 05-01-2012
The controller is unable to
recharge your implanted
neurostimulator due to a poor
connection between the
controller and implanted
neurostimulator.
Position the recharger over
the implanted
neurostimulator, and press
the Try Again button.
Press the Cancel button to
exit the screen without
continuing to recharge.
M948515A001 Rev X 2013-04
97745 2013-04 English
Troubleshooting 8
179
Page 8
Filename Date Time
UC200xxxxxx EN
4.625″ x 6.0″ inches (117 mm x 152 mm)
Table 8.2 Alert screens (continued)
Message Cause and action
Medtronic Confidential
PPManual.xsl - PatientProgrammerTemplate.fm
Version: 05-01-2012
The controller is unable to
recharge your implanted
neurostimulator because it was
unable to find your implanted
neurostimulator, or there was a
poor connection between the
controller and the implanted
neurostimulator.
Position the recharger over
the implanted
neurostimulator, and press
the Restart button.
Press the Cancel button to
exit the screen without
continuing to recharge.
Troubleshooting 8
180
English 97745 2013-04
M948515A001 Rev X 2013-04
Page 9
Filename Date Time
UC200xxxxxx EN
4.625″ x 6.0″ inches (117 mm x 152 mm)
Table 8.2 Alert screens (continued)
Message Cause and action
Medtronic Confidential
PPManual.xsl - PatientProgrammerTemplate.fm
Version: 05-01-2012
A problem has occurred during
recharging of the implanted
neurostimulator that is
preventing the controller from
recharging the implanted
neurostimulator.
Press and hold the Lock (
button. The next screen will
identify the problem that has
occured. Refer to the
"Troubleshooting" on
page 163 to identify the cause
of the problem and actions
needed.
)
M948515A001 Rev X 2013-04
97745 2013-04 English
Troubleshooting 8
181
Page 10
Filename Date Time
UC200xxxxxx EN
4.625″ x 6.0″ inches (117 mm x 152 mm)
Table 8.2 Alert screens (continued)
Message Cause and action
Medtronic Confidential
PPManual.xsl - PatientProgrammerTemplate.fm
Version: 05-01-2012
A problem has occured during
recharging of the implanted
neurostimulator that is
preventing the controller from
recharging the implanted
neurostimulator.
Position the recharger over
the implanted
neurostimulator so that the
highest number is shown in
the bottom center of the
screen.
If the controller successfully
starts recharging the
implanted neurostimulator,
the Batteries screen will be
shown. Refer to "Recharging
the neurostimulator battery"
on page 146.
Notification screens
Notification screens provide information about
therapy settings, error conditions, and battery
levels.
Troubleshooting 8
182
English 97745 2013-04
M948515A001 Rev X 2013-04
Page 11
Filename Date Time
UC200xxxxxx EN
4.625″ x 6.0″ inches (117 mm x 152 mm)
Table 8.3 describes the possible notification
screens and provides instructions on how to
proceed (see blue text) when these messages
appear.
Table 8.3 Notification screens
Message Cause and action
Medtronic Confidential
PPManual.xsl - PatientProgrammerTemplate.fm
Version: 05-01-2012
The recharger cable has
become disconnected from the
controller.
Reconnect the recharger
cable to the controller.
Press the OK button to exit
this screen.
M948515A001 Rev X 2013-04
You tried decreasing your
stimulation below the lowest
value allowed.
Press the OK button to exit
this screen and return to the
lowest allowed setting.
If you are feeling discomfort,
call your clinician.
97745 2013-04 English
Troubleshooting 8
183
Page 12
Filename Date Time
UC200xxxxxx EN
4.625″ x 6.0″ inches (117 mm x 152 mm)
Table 8.3 Notification screens (continued)
Message Cause and action
Medtronic Confidential
PPManual.xsl - PatientProgrammerTemplate.fm
Version: 05-01-2012
There was a problem with the
controller memory, which
caused the controller
preferences to be lost.
Press the OK button to exit
this screen. Follow the onscreen instructions until you
see the Finished screen.
If this does not solve your
problem, write down the
message on the screen and
the screen number in the
bottom right corner, and call
Medtronic.
Troubleshooting 8
184
English 97745 2013-04
M948515A001 Rev X 2013-04
Page 13
Filename Date Time
UC200xxxxxx EN
4.625″ x 6.0″ inches (117 mm x 152 mm)
Table 8.3 Notification screens (continued)
Message Cause and action
Medtronic Confidential
PPManual.xsl - PatientProgrammerTemplate.fm
Version: 05-01-2012
Your combined settings
cannot be delivered by the
external or implanted
neurostimulator. This is
sometimes referred to as outof-regulation or OOR.
If the implanted
neurostimulator battery is
low, recharge it. Refer to
"Recharging the implanted
neurostimulator battery" on
page 146.
Switch to a different
program, refer to "Changing
a program for individual pain
areas" on page 114. Or,
switch to a different group,
refer to "Viewing and
changing a group" on
page 115.
If you are not receiving
symptom relief, call your
clinician.
Press the OK button to exit
this screen.
M948515A001 Rev X 2013-04
97745 2013-04 English
Troubleshooting 8
185
Page 14
Filename Date Time
UC200xxxxxx EN
4.625″ x 6.0″ inches (117 mm x 152 mm)
Table 8.3 Notification screens (continued)
Message Cause and action
Medtronic Confidential
PPManual.xsl - PatientProgrammerTemplate.fm
Version: 05-01-2012
You tried to increase your
stimulation when stimulation
was off.
Press the Turn On button on
the controller screen to turn
stimulation on, then try
adjusting stimulation again.
To keep stimulation off and
not change settings, press
the OK button to exit this
screen.
You tried increasing your
stimulation above the highest
value allowed. You can not
increase your stimulation any
higher.
Press the OK button to exit
this screen and return to the
highest allowed setting.
If you are not receiving
symptom relief, call your
clinician.
Troubleshooting 8
186
English 97745 2013-04
M948515A001 Rev X 2013-04
Page 15
Filename Date Time
UC200xxxxxx EN
4.625″ x 6.0″ inches (117 mm x 152 mm)
Possible problems and
solutions
Table 8.4 will help you solve problems or
identify when to call your clinician. Instructions
are provided in (blue text) on how to resolve
the problem.
If a problem is not solved after several
attempts, or if a problem is not described here,
contact your clinician.
Medtronic Confidential
PPManual.xsl - PatientProgrammerTemplate.fm
Version: 05-01-2012
M948515A001 Rev X 2013-04
97745 2013-04 English
Troubleshooting 8
187
Page 16
Filename Date Time
UC200xxxxxx EN
4.625″ x 6.0″ inches (117 mm x 152 mm)
Table 8.4 Troubleshooting problems
Problems Causes and actions
Uncomfortable
stimulation: You are too
uncomfortable with the
current stimulation to think
about how to change it.
Medtronic Confidential
PPManual.xsl - PatientProgrammerTemplate.fm
Version: 05-01-2012
The selected group or
stimulation settings are not
suitable for your current
activity or posture.
Turn the neurostimulator
off.
Reduce the intensity for
each pain area or group.
Change the group if the
active program is not one
that is recommended by
your clinician for your
current activity or posture;
or adjust the intensity,
pulse width, and rate to
values that provide
adequate pain relief.
If this does not eliminate
the problem, call your
clinician.
Troubleshooting 8
188
English 97745 2013-04
M948515A001 Rev X 2013-04
Page 17
Filename Date Time
UC200xxxxxx EN
4.625″ x 6.0″ inches (117 mm x 152 mm)
Table 8.4 Troubleshooting problems
Problems Causes and actions
Uncomfortable warmth
while recharging: You
experience uncomfortable
warmth from the recharger
while recharging the
implanted neurostimulator.
Medtronic Confidential
PPManual.xsl - PatientProgrammerTemplate.fm
Version: 05-01-2012
(continued)
Your recharger is too hot to
work properly.
Allow the recharger to
cool. Store the recharger
and controller in a cool,
dry place.
Your skin is too warm for a
successful recharging
session.
Move to a cool location,
remove any excess
clothing, allow your skin
temperature to cool.
Lower the recharging
temperature and speed,
refer to "Changing the
recharging temperature
and speed" on page 155.
M948515A001 Rev X 2013-04
97745 2013-04 English
Troubleshooting 8
189
Page 18
Filename Date Time
UC200xxxxxx EN
4.625″ x 6.0″ inches (117 mm x 152 mm)
Table 8.4 Troubleshooting problems
Problems Causes and actions
Intermittent stimulation:
You feel stimulation only
some of the time.
No stimulation: You do
not feel stimulation but you
think stimulation should be
on.
Medtronic Confidential
PPManual.xsl - PatientProgrammerTemplate.fm
Version: 05-01-2012
(continued)
Your clinician may have
programmed your
neurostimulator to turn on
and off at regular intervals.
If you are not receiving
adequate pain relief,
contact your clinician.
Stimulation is off.
Use your controller to turn
your stimulation on.
The intensities for each
program in the active pain
area(s) or group are set too
low to feel.
Use your controller to
increase the intensities.
Troubleshooting 8
190
English 97745 2013-04
M948515A001 Rev X 2013-04
Page 19
Filename Date Time
UC200xxxxxx EN
4.625″ x 6.0″ inches (117 mm x 152 mm)
Table 8.4 Troubleshooting problems
Problems Causes and actions
Delayed stimulation
changes: You do not feel
stimulation right away after
turning on the
neurostimulator or you feel
stimulation after turning off
the neurostimulator.
Controller is
unresponsive: The
display screen is blank
when you press a key.
Medtronic Confidential
PPManual.xsl - PatientProgrammerTemplate.fm
Version: 05-01-2012
(continued)
Your clinician programmed
SoftStart/Stop so that
stimulation starts and stops
gradually.
Allow about 8 seconds for
your neurostimulator to
turn on and off.
You may feel a residual
effect after the
neurostimulator is turned
off.
The controller batteries are
depleted.
Replace the controller
batteries. If you have an
implanted
neurostimulator, recharge
the controller battery
pack.
The controller batteries are
in backwards.
Check the battery polarity
and reinstall the controller
batteries.
Troubleshooting 8
M948515A001 Rev X 2013-04
97745 2013-04 English
191
Page 20
Filename Date Time
UC200xxxxxx EN
4.625″ x 6.0″ inches (117 mm x 152 mm)
Table 8.4 Troubleshooting problems
Problems Causes and actions
Dropped controller: Your
controller falls off a cabinet
or table.
Fluid on the controller:
Fluid was spilled onto the
controller or the controller
was dropped into water.
Medtronic Confidential
PPManual.xsl - PatientProgrammerTemplate.fm
Version: 05-01-2012
(continued)
The controller is designed to
withstand a short drop to a
hard surface and still operate
normally, even if the case is
chipped or nicked.
Try the controller; it
should work.
The controller is not
waterproof, and water can
damage the device.
Immediately remove the
controller from the water,
then dry the controller with
a towel dampened with
clean tap water.
Remove the batteries or
battery pack, then allow
the battery compartment
to air dry at room
temperature for 24 hours.
Troubleshooting 8
192
English 97745 2013-04
M948515A001 Rev X 2013-04
Loading...