Medtronic 24960A User Manual
Printing instructions: doc #163256
Category: Size-selectable pkg
Size: 4.25 x 6.75 in (108 x 171 mm)
MyCareLink Relay™ Home
Communicator 24960
502752-211
Patient Manual
M971931A001 A Medtronic Confidential Composed: 2018-10-25 10:52:03
PSJ - Size-selectable package manual 14-SEP-2018
Printing instructions: doc #163256
Category: Size-selectable pkg
Size: 4.25 x 6.75 in (108 x 171 mm)
The following list includes trademarks or registered
trademarks of Medtronic in the United States and possibly in
other countries. All other trademarks are the property of their
respective owners.
CareLink, Medtronic, Medtronic CareLink, MyCareLink,
MyCareLink Relay
502752-211
M971931A001 A Medtronic Confidential Composed: 2018-10-25 10:52:03
PSJ - Size-selectable package manual 14-SEP-2018
Printing instructions: doc #163256
Category: Size-selectable pkg
Size: 4.25 x 6.75 in (108 x 171 mm)
Contents
1 Introduction ................................. 5
2 How to contact Medtronic ................. 5
3 What is the MyCareLink Relay home
communicator? ............................... 6
4 Setting up the communicator ............. 8
5 Optional: Connecting the
communicator to WiFi ...................... 10
5.1 Plug or replug the communicator ......... 10
5.2 Connect to the communicator hotspot ... 11
5.3 Connect to your WiFi network ............ 12
6 Checking the connection status ........ 15
7 Sending a manual transmission ........ 16
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8 Troubleshooting .......................... 19
8.1 Cellular connection error ................. 20
8.2 WiFi connection error .................... 21
8.3 System error ............................. 22
8.4 Enrollment error .......................... 23
9 Indications for use and
contraindications ........................... 24
10 Warnings and precautions ............. 24
11 Additional information .................. 26
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M971931A001 A Medtronic Confidential Composed: 2018-10-25 10:52:03
PSJ - Size-selectable package manual 14-SEP-2018
Printing instructions: doc #163256
Category: Size-selectable pkg
Size: 4.25 x 6.75 in (108 x 171 mm)
12 Explanation of symbols ................ 28
13 Specifications ........................... 31
14 Federal Communications
Commission (FCC) compliance
information .................................. 34
15 Glossary ................................. 35
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M971931A001 A Medtronic Confidential Composed: 2018-10-25 10:52:03
PSJ - Size-selectable package manual 14-SEP-2018
Printing instructions: doc #163256
Category: Size-selectable pkg
Size: 4.25 x 6.75 in (108 x 171 mm)
1 Introduction
This manual is intended to help you use the
Medtronic MyCareLink Relay™ home
communicator Model 24960 (also referred to as “the
communicator” in this manual).
If you have questions about your medical condition,
talk to your doctor. Your doctor knows your medical
history.
If you are feeling sick, get medical attention
immediately. If you have an emergency, call
your local emergency number. If your doctor
has given you instructions, follow them.
Waiting to get medical attention could be
dangerous to your health.
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2 How to contact Medtronic
If you have any questions about setting up or using
the communicator, or if you have problems with the
communicator, contact Medtronic.
To get help from a Medtronic Patient Services
Specialist, call 1-800-929-4043. Staff is available
Monday through Friday from 7:00 AM to 7:00 PM
(Central Standard Time).
For more information, visit www.medtronic.com.
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M971931A001 A Medtronic Confidential Composed: 2018-10-25 10:52:03
PSJ - Size-selectable package manual 14-SEP-2018
Printing instructions: doc #163256
Category: Size-selectable pkg
Size: 4.25 x 6.75 in (108 x 171 mm)
3 What is the MyCareLink Relay home communicator?
The MyCareLink Relay home communicator is an
electronic device that transfers information between
your implanted heart device and the Medtronic
CareLink™ network (an Internet-based secure
server). The communicator allows your doctor to
manage your care remotely.
The communicator is designed to connect
wirelessly to your implanted heart device
automatically when your implanted heart device is
within range of the communicator.
The communicator transmits your implanted heart
device information to the Medtronic CareLink
network using a cellular phone network (by default)
or through your home WiFi network (optional setup).
For instructions on how to connect the
communicator to WiFi, see Chapter 5, “Optional:
Connecting the communicator to WiFi”, page 10.
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M971931A001 A Medtronic Confidential Composed: 2018-10-25 10:52:03
PSJ - Size-selectable package manual 14-SEP-2018
Printing instructions: doc #163256
Category: Size-selectable pkg
Size: 4.25 x 6.75 in (108 x 171 mm)
Elements of the communicator
Figure 1. Communicator
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1 Button
2 Light ring
3 Progress bar
5 Light sensor
6 Power port and
power indicator
4 Icons
How do I use the communicator?
By keeping the communicator plugged in and within
about 3 meters (10 feet) of where you sleep,
transmissions of your implanted heart device data
will occur automatically.
If you are requested to do so by your clinician, it is
possible to send a transmission manually (see
Chapter 7, “Sending a manual transmission”,
page 16).
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M971931A001 A Medtronic Confidential Composed: 2018-10-25 10:52:03
PSJ - Size-selectable package manual 14-SEP-2018
Printing instructions: doc #163256
Category: Size-selectable pkg
Size: 4.25 x 6.75 in (108 x 171 mm)
4 Setting up the communicator
Package contents
1. Power supply
2. Communicator
3. Literature
Where do I place the communicator?
Consider the following recommendations for
choosing a place to set up the communicator:
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• Place the communicator within reach of a power
outlet. Position the communicator so that you
can unplug it from the power outlet if necessary.
• Place the communicator within about 3 meters
(10 feet) of where you sleep, preferably on a
night stand or table.
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M971931A001 A Medtronic Confidential Composed: 2018-10-25 10:52:03
PSJ - Size-selectable package manual 14-SEP-2018
Printing instructions: doc #163256
Category: Size-selectable pkg
Size: 4.25 x 6.75 in (108 x 171 mm)
Starting up the communicator
To start using the communicator, perform the
following steps:
1. Insert the power supply cord end into the power
port on the back side of the communicator.
2. Plug the power supply wall plug into a power
outlet.
Setup is complete when the green light ring stops
spinning, turns solid, and a 2 part, rising tone plays.
No further action is needed.
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Note: If you see something other than a solid green
ring, see Chapter 8, “Troubleshooting”, page 19.
Caution: Use only the power supply that came with
this communicator. Using a different power supply
could damage the communicator and adversely
affect your safety.
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M971931A001 A Medtronic Confidential Composed: 2018-10-25 10:52:03
PSJ - Size-selectable package manual 14-SEP-2018
Printing instructions: doc #163256
Category: Size-selectable pkg
Size: 4.25 x 6.75 in (108 x 171 mm)
5 Optional: Connecting the communicator to WiFi
If you are having difficulty getting a cellular
connection (Section 8.1, “Cellular connection error”,
page 20), you can connect your communicator to
a WiFi network by performing the steps in the
following sections (Section 5.1 - Section 5.3).
Note: To see a short, step-by-step video, go to
www.MCLRelayWiFi.com.
Note: To get help from a Medtronic Patient Services
Specialist, call 1-800-929-4043.
5.1 Plug or replug the communicator
Plug the power cord into the communicator and into
a power outlet. If the communicator is already
plugged in, unplug it and plug it back in.
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1. Insert the power supply cord end into the power
port on the back side of the communicator.
2. Plug the power supply wall plug into a power
outlet.
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M971931A001 A Medtronic Confidential Composed: 2018-10-25 10:52:03
PSJ - Size-selectable package manual 14-SEP-2018
Printing instructions: doc #163256
Category: Size-selectable pkg
Size: 4.25 x 6.75 in (108 x 171 mm)
5.2 Connect to the communicator hotspot
1. Open the list of WiFi networks using a
computer, tablet, or smartphone.
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Windows
computer
Click the wireless network icon to open the
Wireless Network Connection window.
This icon is often located
in the lower right corner of
the screen.
Mac
computer
Click the Wi-Fi menu icon
in your menu bar. The
Wi-Fi menu will open.
Most tablets and
smartphones
Go to Settings > Wi-Fi.
Ensure that Wi-Fi is
turned on.
2. From that list, click Medtronic-xxx to connect,
where xxx is the last 3 numerical digits of the
communicator serial number.
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M971931A001 A Medtronic Confidential Composed: 2018-10-25 10:52:03
PSJ - Size-selectable package manual 14-SEP-2018
Printing instructions: doc #163256
Category: Size-selectable pkg
Size: 4.25 x 6.75 in (108 x 171 mm)
3. When prompted for a password, enter the
security key from the label on the bottom of the
communicator.
The security key is located to the left of the key
symbol. In this example, the security key is
“12345678”.
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Note: You might see a message that says
connected, no internet. You can ignore this
message and proceed to the next task.
5.3 Connect to your WiFi network
1. Open an Internet browser and go to
http://www.MCLRelayWiFi.com. Ensure that
you type the address exactly as it appears,
including “http://”.
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M971931A001 A Medtronic Confidential Composed: 2018-10-25 10:52:03
PSJ - Size-selectable package manual 14-SEP-2018
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