MEDCO POLICY ON RETURNED GOODS
1. No returns or exchanges will be accepted unless you have received a return of
goods authorization number from Medco. This number must be in the return box
and all written communication.
2. Return numbers will expire if items are not returned within 30 days.
3. Credit will only be issued if the merchandise is in salable condition, if the
product(s) has been used in surgery, the product must be CLEANSED and
STERILIZED and a written statement confirming such must accompany
the product(s).
4. Full credit will be issued for any item returned in 15 days that is undamaged and
salable condition.
5. A restocking charge of 25% will be charged to any product returned between
15-45 days. A credit memo, based on the dollar amount, will be issued
to the account.
6. OPENED PACKAGES OR BOXES containing disposable are not returnable
for credit or exchange. Each package or sales unit specifically states
“Not Returnable if Package Seal is Broken”.
7. Custom products are NOT RETURNABLE. Since special tooling and
time are dedicated to these products which are manufactured to the precise
specifications of the surgeon, they cannot be sold to another customer.
8. NO CREDIT WILL BE ISSUED ON ANY ITEM RETURNED AFTER 45 DAYS.
9. COMPLIANCE WITH FDA REGULATIONS ON STERILE AND IMPLANTABLE
PRODUCTS ACCEPTED FOR RETURN REQUIRE MORE EXTENSIVE
CONTROLS AND ARE SUBJECT TO REFUSAL AND HIGHER HANDLING
CHARGES.
10. ALL DISCREPANCIES BETWEEN THE PRODUCTS RECEIVED MUST
BE REPORTED WITHIN 48 HOURS OF RECEIPT OF THE PACKAGE TO
QUALIFY FOR A CREDIT.
MEDCO MANUFACTURING • 8319 THORA LN, #A1 SPRING, TX 77379
(800)953-2555 • (281)379-3100 • (281)251-7608 FAX