CONTROL
User Manual
1
CONGRATULATIONS
With the CONTROL, you are back in control of
the sounds around you, thanks to premium digital
technology, paired with user-adjustable controls.
Please read this User Manual in its entirety.
Practice and patience are important as your ears
relearn how to hear. Your results, and improved quality
of life, will depend on the type and degree of your
hearing loss, your expectations, and frequency of use.
2
Our hearing instrument specialists are ready
to provide assistance with any questions you
may have. Take advantage of our free
one-on-one phone consultations.
312-366-3899
Mon.—Fri. 8:30am—4:30 pm (CST)
support@MDHearingAid.com
24 hours a day, 7 days a week
WE’RE ALWAYS
HERE FOR YOU
3
4
TABLE OF CONTENTS
5
Package Contents .......... 7
CONTROL Diagram .........9
Quick Start Guide..........12
1. Insert Battery and......13
Battery Information
2. Place CONTROL On Ear..15
3. Adjust Volume .........16
Replacing Domes & Tubing..17
Replacing Domes ........ 17
Replacing Thin Tubing ....18
High Volume Kit .........19
Care and Cleaning .........21
Program Selection .........24
Using the Telephone .......25
Troubleshooting...........27
Protection Plan and........32
Replacement Parts
Warranty and Repair .......33
Return Policy .............35
Warning to Hearing ........37
Aid Dispensers
Important Notice for .......39
Prospective Users
Compliance Information ....41
Technical Specications ....43
Technical Information ......44
Notice of Cancellation .....45
6
A) MDHearingAid
®
CONTROL
with Thin Tubing and Open
Dome, assembled for your
convenience. Optional Closed
Dome included.
B) High Volume Kit
with Earhook, 13PLUS Tubing,
and Closed ComfortTIP
™
. Requires
customization; see page 20.
C) Size 13 Batteries
Remove orange tab and
wait at least one minute
before use. See page 13
for instructions.
D) Cleaning Tool
with Brush, Magnet,
and Wire. See page 21
for instructions.
PACKAGE CONTENTS
*
7
B
)
A
)
Open Dome
Thin
Tubing
*Contents will vary depending on product ordered.
Earhook
Closed
ComfortTIP
13PLUS
Tubing
D)
*Contents will vary depending on product ordered.
C)
Tab
Magnet BrushWire
Closed Dome
(Optional)
8
CONTROL
DIAGRAM
Tubing Base
Program Button
Volume Control
Battery
Compartment
(on/off control)
Thin Tubing
CONTROL
Body
CONTROL comes assembled for your convenience.
Microphones
Open Dome
Stabilizer Bar
9
10
11
STEPS
QUICK START GUIDE
Three Easy Steps for Using Your MDHearingAid
®
CONTROL
If you have a pair, rst identify the left and right aid.
Step 1: Insert Battery
Step 2: Place
CONTROL On Ear
Step 3: Adjust Volume
Left CONTROL
in left hand.
To identify Left/Right CONTROL: Hold an aid upright in each hand, with buttons
facing you. The Domes/Tubing point toward each other when in the correct hand.
Right CONTROL
in right hand.
12
STEP 1
1minute
Positive (+)
side up
b)
a)
c)
Battery Type: Size 13 zinc-air (orange tab)
a) Remove orange adhesive tab to activate
battery. Wait one (1) FULL minute for battery
to become fully operational.
b) Push Nail Grip downward to open Battery
Compartment. With the “+” side of Battery
Compartment facing up, use Cleaning Tool
Magnet (or your ngers) to insert battery.
c) Close Battery Compartment completely
to turn CONTROL ON. (To turn OFF, open
Battery Compartment.)
Please note: If Battery Compartment does
not close easily, battery may be inserted
upside down.
13
STEP 1: INSERT BATTERY
Caution! Be sure to keep batteries out of reach from children and pets.
If a battery is accidentally swallowed, seek medical attention immediately,
or call The National Battery Hotline collect at 202-625-3333.
Low Battery Warning:
Two (2) long beeps. After the low
battery warning, sounds may not be
as clear until battery is changed.
Battery Removal:
Open Battery Compartment and
remove battery with Cleaning Tool
Magnet or your ngers.
Battery Tips:
• Open Battery Compartment when
not in use.
• Store batteries in original packaging.
• Do not use expired, unsealed, or
corroded batteries.
• Do not leave exhausted batteries
in CONTROL.
Battery Information
14
STEP 2
a) Hold Thin Tubing at Stabilizer Bar
junction. Insert Dome with gentle pressure
into ear canal.
b) Place CONTROL Body behind ear.
The curve of Thin Tubing should rest on
top of ear comfortably (next to glasses).
c) Tuck Stabilizer Bar in the outer bowl of ear.
It may be trimmed to suit the size of your ear.
b)
a)
c)
The CONTROL in
nal position
STEP 2: PLACE
CONTROL
ON YOUR EAR
15
The CONTROL uses a Push-Button Volume
Control. Two tones will indicate minimum and
maximum volume.
• To increase volume, push top of volume button.
• To decrease volume, push bottom of volume
button.
IMPORTANT: When
CONTROL is turned ON,
it plays a melody and takes a few seconds to
begin amplifying sound. Please raise the volume
SLOWLY to avoid a sudden blast of sound.
DECREASE
INCREASE
STEP 3: ADJUST VOLUME
WARNING: Whistling may be heard if CONTROL is turned on
but NOT positioned securely in your ear. This is normal. Once the
Dome is properly inserted in your ear, whistling will stop.
16
REPLACING DOMES AND TUBING
Replacing Domes
Open Dome: Allows
natural sound.
Closed Dome: Allows
more gain without feedback.
a) Hold Tubing with one hand and remove
Dome with other hand.
b) Push Dome over the ridges on end of Tubing.
c) Pull gently in the reverse direction to
make sure Dome is attached securely.
If you are experiencing whistling at higher
volumes, remove Open Dome and replace
with Closed Dome.
Gently
pull
b)
a)
c)
Open Closed
17
Replacing Thin Tubing
Thin Tubing is ear specic.
Red label (2): Use for right ear.
Blue label (2): Use for left ear.
a) Remove Tubing:
Turn Tubing Base counter-clockwise
(like a bottle cap), or hold Tubing Base rm
and twist CONTROL Body clockwise to detach.
b) Attach new Tubing: Gently turn Tubing
Base clockwise into CONTROL Body,
or twist CONTROL Body counter-clockwise
onto Tubing Base.
Please note: The
CONTROL Body can be used
for either the left or right ear. Only Thin Tubing
is ear-specic.
b)
a)
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High Volume Kit (Optional)
Use the High Volume Kit if you require higher volume or a custom tube
length. The 13PLUS Tube and Closed ComfortTIP™ allow for the highest
volume without feedback.
INITIAL ASSEMBLY
Thin
Open Dome
MAXIMUM OUTPUT
Type of Dome
Type of Tubing
Closed Dome
Thin
ComfortTIP
13PLUS
TO INCREASE OUTPUT
Dome and Tubing combinations which allow for more gain (higher volume)
Left
Please note: ComfortTIPs are left and
right ear specic and should be used
with 13PLUS Tubing ONLY.
Right
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c)
a)
d)
b)
Mark &
Cut Here
Overlap
The High Volume Kit
assembled
Using the High Volume Kit
a) Attach ComfortTIP to 13PLUS Tube.
b) Twist Earhook clockwise into CONTROL Body.
c) Insert ComfortTIP with 13PLUS Tube attached
into ear canal. Place CONTROL Body behind ear
so Earhook rests on top of ear. Mark a line on
Tube ABOVE bottom of Earhook. Cut Tube at
marked line.
d) Push cut end of 13PLUS Tube onto
Earhook until it slides OVER the end
of Earhook.
20
CARE AND CLEANING
1
Brush Dome and Microphones daily.
Use Cleaning Tool Wire regularly.
1. Remove Dome from Tubing.
2. Remove Tubing from
CONTROL Body.
3. Insert Wire through Tubing Base.
4. Wipe end of Wire clean.
5. Repeat as necessary.
6. Reattach Dome and Tubing
to CONTROL Body.
3
4
2
21
Follow these tips for optimal performance:
• Avoid physical shock, such as dropping on the oor.
• Store in a cool dry place, such as a hearing aid dehumidier,
with Battery Compartment open.
• For prolonged periods of non-use, remove battery to prevent corrosion.
• Do not let your CONTROL get wet.
• Do not use hair spray or a hair dryer while wearing your CONTROL.
• Do not expose your CONTROL to excess moisture or heat.
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To change programs, press the Program Button.
Experiment with these programs to nd which
works best for you.
PROGRAM BEST FOR INDICATOR
1. Adaptive* Everyday use. This program changes
with your environment.
One tone
2. Quiet Hearing high and low pitched sounds.
Two tones
3. High Frequency High pitched sounds: nature sounds
or high octave music.
Three tones
4. Restaurant One-on-one conversations or reducing
background noise in restaurants.
Four tones
PROGRAM SELECTION
*Program 1 is the default setting. When CONTROL is turned OFF, it will reset to Program 1.
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USING THE TELEPHONE
Please note: The speaker function on your phone also works well with
your CONTROL.
Use Program 2 or 3 when using the phone. You may
need to make slight adjustments to the volume of
either your
CONTROL or phone. If whistling occurs,
try different positions with the phone’s audio output
and CONTROL microphones until you nd what
works best for you.
audio output microphones
25
26
Turn CONTROL on
Replace battery
Adjust volume
Clean Tubing/Dome
Use dehumidifier
Change Tubing/Dome
Clean ear canal
For more detailed troubleshooting tips, see the following pages.
ISSUE
:
ACTION STEPS
:
Feedback:
Whistling/
squealing
Intermittent
or distorted
sound
Weak or
no sound
TROUBLESHOOTING
27
For optimal performance, Domes and Tubing should be replaced every
three (3) months. Replacements and additional cleaning accessories can
be ordered at: www.MDHearingAid.com.
1. Sound is distorted or intermittent.
• Trapped moisture may be
distorting the amplied sounds.
Consider using a hearing aid
dehumidier overnight.
• Lower the volume.
• Replace the battery with a
fresh one.
• Check Tubing/Dome for wax or
debris that may be blocking
sound. Clean Tubing/Dome.
Replace Tubing/Dome if they
appear worn.
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2. Instrument makes a whistling sound.
• Whistling (feedback) occurs when
amplied sound returns to the
microphone and is re-amplied.
• Most hearing aids whistle when
not inserted properly. Try
reinserting the Dome into your
ear canal so it ts better.
• Lower the volume.
• If whistling occurs when you
raise the volume, try using a
Closed Dome.
• If whistling occurs after trying a
Closed Dome, you might require
more gain (volume) and should try
the High Volume Kit (see page 20).
• Clean any wax or debris from
Tubing/Dome and/or ear canal.
Whistling will disappear when
the condition is corrected.
Please note: When an object (hand, hood, person, chair, wall... etc.)
comes close to your ear while wearing hearing aids, you may experience
whistling. This is normal for all microphones when temporarily obstructed,
not just microphones in hearing aids.
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Tube Cleaning Tips: Remove Tubing from CONTROL Body. Thread Cleaning Tool
Wire through Tubing ve to six (5-6) times starting at the Tubing Base. Then wipe
debris from Tubing/Dome and reattach Tubing to CONTROL Body.
3. Instrument has a weak or no sound.
• Make sure your CONTROL is turned ON.
• Make sure battery is fresh and is
inserted correctly (see page 13).
• Remove Tubing from CONTROL Body
and increase volume. If it whistles, your
CONTROL is working and the Tubing/
Dome needs to be cleaned or replaced.
• If you are still having difculty,
please contact us at
support@MDHearingAid.com.
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Product
Protection
Plan
P
R
O
T
E
C
T
I
O
N
MDShield
TM
P
L
A
N
MDShield
TM
P
L
A
N
PROTECTION PLAN & REPLACEMENTS PARTS
MDShield
™
Protection Plan
• Offers 100% protection from ALL types of accidental damage,
including damage not covered by our standard 90-Day Warranty
(water damage, pet damage, etc.) Product loss is not included.
• This service contract lasts for one (1) year from the date of purchase.
• MDShield coverage must be purchased within your initial 90 days
of ownership.
Tubing and Dome Replacement
For OPTIMAL PERFORMANCE, Tubing and Domes should be replaced
every three (3) months. Regular replacement keeps your CONTROLs
sounding and feeling like new.
Visit www.MDHearingAid.com to order Tubing, Domes, and
MDShield Protection Plans.
32
MANUFACTURER’S WARRANTY AND REPAIR
The MDHearingAid
®
CONTROL is covered against defects in materials and
workmanship for 90 days from the date you receive your order. If our examination
determines that the unit failed to work due to parts, materials, or workmanship,
we will repair or replace it for free. This warranty does not cover malfunctions
due to unusual wear and tear or mistreatment of your CONTROL, such as physical
shock, damage from moisture or sweat, excessive wax build-up, or tampering with the
instrument, all of which void the warranty. (For added coverage, see page 32 for the
MDShield
™
Protection Plan.)
If you require Warranty or Repair Service, please contact us for a Return Merchandise
Authorization (RMA) number, repair costs (if applicable), and instructions.
For fastest service e-mail:
support@MDHearingAid.com
Or, call: 312-366-3899
Ofce hours: Monday to Friday,
8:30 am to 4:30 pm (CST).
Do not mail to this address
without a RMA number.
Repair Facility:
RMA #
MDHearingAid
PO Box 5014
Southeld, MI 48086
33
RMA#
MDHearingAid
PO Box 5014
Southfield, MI 48086
Repair Packaging Guidelines
Please use the following guidelines when mailing to our repair facility.
Do:
• Send ONLY the CONTROL Body
• Use a small padded envelope
• Write RMA number on the
OUTSIDE of envelope
DON’T send:
• Travel case
• Packing materials
• Batteries or other accessories
(unless otherwise instructed)
34
Your satisfaction is guaranteed. If you are not satised with your
MDHearingAid®CONTROL, you have 45 days from the date of purchase
to return it for a full refund.
MDHearingAid requires a minimum trial period of 21 days. This
minimum trial period is required because medical studies show that
your brain requires about three weeks to adjust to new hearing aids.
Return requests prior to 21 days from date of invoice will incur a
ten percent (10%) Early Return Fee.
All products MUST include a Return Merchandise Authorization (RMA)
number for proper processing. Products returned without a RMA number
will incur a twenty percent (20%) No-RMA Fee.
Please e-mail support@MDHearingAid.com for a RMA number and
specic return instructions. We are available 24 hours a day, 7 days a week
(a calendar day equals a business day). Or you may call Customer Service,
312-366-3899 Monday to Friday, 8:30 am to 4:30 pm Central Standard Time.
RETURN POLICY
35
Return Facility:
RMA #
MDHearingAid
PO Box 5014
Southeld, MI 48086
Contact customer support for
a RMA number before mailing
to this address.
We are unable to honor return requests after 45 days from
the date of purchase as shown on your invoice.
DAYS FROM
INVOICE
1-20
21-45
46+
AMOUNT REFUNDED
with RMA w/out RMA
90% 80%
100% 80%
No Refund No Refund
36
WARNING TO HEARING AID DISPENSERS
A hearing aid dispenser should advise a prospective hearing aid user to consult
promptly with a licensed physician (preferably an ear specialist) before dispensing
a hearing aid if the hearing aid dispenser determines through inquiry, actual
observation, or review of any other available information concerning the
prospective user, that the prospective user has any of the following conditions:
• Visible congenital or traumatic
deformity of the ear.
• History of active drainage from the
ear within the previous 90 days.
• History of sudden or rapidly
progressive hearing loss within
the previous 90 days.
• Acute or chronic dizziness.
• Pain or discomfort in the ear.
• Unilateral hearing loss of sudden
or recent onset within the
previous 90 days.
• Audiometric air-bone gap equal to
or greater than 15 decibels at 500
hertz (Hz), 1000 Hz, and 2000 Hz.
• Visible evidence of signicant
cerumen accumulation or a
foreign body in the ear canal.
37
Stop using the MDHearingAid
®
CONTROL and consult a physician if:
• Hearing in one or both ears
worsens.
• Hearing does not improve while
using the CONTROL.
• Skin irritation develops in or
around your ear canal.
• Your ear becomes occluded with
excessive ear wax.
• You develop an infection of your
ear or ear canal.
Special care should be exercised in selecting and tting a hearing aid whose
maximum sound pressure level exceeds 132 decibels because there may be
risk of impairing the remaining hearing of the hearing aid user.
A hearing aid will not restore normal hearing and will not prevent or improve
a hearing impairment resulting from organic conditions. In most cases
infrequent use of a hearing aid does not permit a user to attain full benet
from it. The use of hearing aids is only part of hearing rehabilitation and may
need to be supplemented by auditory training and instruction in lip reading.
38
Good health practice requires that a person with a hearing loss have a medical
evaluation by a licensed physician (preferably a physician who specializes in
diseases of the ear) before purchasing a hearing aid. Licensed physicians who
specialize in diseases of the ear are often referred to as otolaryngologists,
otologists or otorhinolaryngologists. The purpose of a medical evaluation is
to assure that all medically treatable conditions that may affect hearing are
identied and treated before the hearing aid is purchased.
Following the medical evaluation, the physician will give you a written
statement that states that your hearing loss has been medically evaluated
and that you may be considered a candidate for a hearing aid. The physician
will refer you to an audiologist or a hearing aid dispenser, as appropriate,
for a hearing aid evaluation.
The audiologist or hearing aid dispenser will conduct a hearing aid evaluation
to assess your ability to hear with and without a hearing aid. The hearing aid
evaluation will enable the audiologist or dispenser to select and t a hearing
aid to your individual needs.
IMPORTANT NOTICE FOR PROSPECTIVE USERS
39
If you have reservations about your ability to adapt to amplication, you should
inquire about the availability of a trial/rental or purchase/option program. Many
hearing aid dispensers now offer programs that permit you to wear a hearing aid
for a period of time for a fee after which you may decide if you want to purchase
the hearing aid.
Federal law restricts the sale of hearing aids to those individuals who have
obtained a medical evaluation from a licensed physician. Federal law permits a
fully informed adult to sign a waiver statement declining the medical evaluation
for religious or personal beliefs that preclude consultation with a physician. The
exercise of such a waiver (without prior consultation by an ear specialist) is not
in your best health interest and its use is strongly discouraged.
Children with hearing loss
This product is not for use by anyone under 18 years of age. In addition to seeing
a physician for a medical evaluation, a child with a hearing loss should be
directed to an audiologist for evaluation and rehabilitation. Hearing loss may
cause problems in language development, educational growth, and social growth
of a child. An audiologist is qualied by training and experience to assist in the
evaluation and rehabilitation of a child with a hearing loss.
40
Declaration of Conformity
Hansaton hereby declares that this Hansaton product meets the requirements
of the Medical Devices Directive 93/42/EEC as well as the Radio and
Telecommunications Terminal Equipment Directive 2014/53/EU. The full text
of the Declaration of Conformity can be obtained from the manufacturer.
Notice 1
This device complies with Part 15 of the FCC Rules and with RSS- 210 of
Industry Canada. Operation is subject to the following two conditions:
1. this device may not cause harmful interference, and
2. this device must accept any interference received, including
interference that may cause undesired operation.
Notice 2
Changes or modications made to this device not expressly approved by
Hansaton may void the FCC authorization to operate this device.
COMPLIANCE INFORMATION
41
Notice 3
This device has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules and ICES-003 of Industry
Canada. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This device generates, uses and
can radiate radio frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. If this device does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving
antenna.
• Connect the device into an outlet
on a circuit different from that to
which the receiver is connected.
• Increase the separation between
the equipment and receiver.
• Consult the dealer or an
experienced radio/TV technician
for help.
42
TECHNICAL SPECIFICATIONS
MAX OSPL90 ............................... 90 dBSPL
HF Average OSPL90 ........................103 dBSPL
HFA Full-on-gain .............................37 dBSPL
THD@ .................................... 500 Hz 1%
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800 Hz 0%
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1600 Hz 2%
EQUIV INPUT NOISE .............................30 dB
BATTERY CURRENT DRAIN ......................0.9 mA
43
Operating Conditions:
This device is designed such that it functions without problems or
restrictions if used as intended, unless otherwise noted in these user guides.
0° to 55° Celsius and relative humidity of < 95% (non condensing).
Transport and Storage Conditions:
Temperature: –20° to +60° Celsius (–4° to +140° Fahrenheit).
Humidity Transportation: Up to 90% (non condensing).
Humidity Storage: 0% to 70%, if not in use.
Atmospheric pressure: 200 hPA to 1500 hPa.
TECHNICAL INFORMATION
44
NOTICE OF CANCELLATION
YOU MAY CANCEL THIS TRANSACTION, WITHOUT ANY PENALTY OR OBLIGATION,
WITHIN 45 DAYS FROM THE DATE OF PURCHASE. IF YOU CANCEL, ANY PROPERTY
TRADED IN, ANY PAYMENTS MADE BY YOU UNDER THE CONTRACT OR
SALE LESS ANY NONREFUNDABLE RESTOCKING FEE, AND ANY NEGOTIABLE
INSTRUMENT EXECUTED BY YOU WILL BE RETURNED WITHIN 10 BUSINESS
DAYS FOLLOWING RECEIPT BY THE SELLER OF YOUR CANCELLATION NOTICE
AND ALL MERCHANDISE PERTAINING TO THIS TRANSACTION, AND ANY
SECURITY INTEREST ARISING OUT OF THE TRANSACTION WILL BE CANCELED.
IF YOU CANCEL, YOU MUST RETURN TO THE SELLER, IN SUBSTANTIALLY
AS GOOD CONDITION AS WHEN RECEIVED, ANY GOODS DELIVERED
TO YOU UNDER THIS CONTRACT OR SALE. TO CANCEL THIS TRANSACTION,
MAIL OR DELIVER A SIGNED AND DATED COPY OF THIS CANCELLATION
NOTICE OR ANY OTHER WRITTEN NOTICE, OR SEND A TELEGRAM, TO
MDHEARINGAID, PO BOX 5014, SOUTHFIELD, MI 48086 NO LATER THAN
MIDNIGHT OF THE 45TH DAY AFTER THE INITIAL TRANSACTION. “I HEREBY
CANCEL THIS TRANSACTION,” SIGNED:
(Buyer’s Signature) (Date)
45
46
Printed in U.S.A.
|
12.17
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