MD LUX User Manual

LUX User

Manual

“ I say YES to invitations I would’ve turned down

before. Now I can hear my friends and participate in the conversation.
I have my life back!”

– Mary Lou S.

1

CONGRATULATIONS

With the LUX, you are back in control of the sounds
around you, thanks to premium digital technology,
paired with user-adjustable controls.

Please read this User Manual in its entirety.

Practice and patience are important as your ears
relearn how to hear. Your results, and improved quality
of life, will depend on the type and degree of your
hearing loss, your expectations, and frequency of use.

2

Our hearing instrument specialists are ready
to provide assistance with any questions you
may have. Take advantage of our free
one-on-one phone consultations.

312-366-3899

Mon.—Fri. 8:30am—4:30pm (CST)

[e-mail]

24 hours a day, 7 days a week

WE’RE ALWAYS
HERE FOR YOU

3

4

TABLE OF CONTENTS

5

Package Contents .......... 7

LUX Diagram ..............9

Quick Start Guide..........12

1. Insert Battery and......13

Battery Information

2. Place LUX On Ear ......15

3. Adjust Volume .........16

Replacing Tips and Tubing ..17

Replacing ComfortTIP

™

....18

Replacing Thin Tubing ....19

Using High Volume Kit ...20

Care and Cleaning .........21

Program Selection .........24

Using the Telephone .......25

Troubleshooting...........27

Protection Plan and........32

Replacement Parts

Warranty and Repair .......33

Return Policy .............35

Warning to Hearing ........37

Aid Dispensers

Important Notice for .......39

Prospective Users

Notice of Cancellation .....41

Technical Specications ....42

6

A) MDHearingAid

®

LUX

with Thin Tubing and Open

ComfortTIP

™

, assembled for

your convenience.

B) High Volume Kit

with Earhook, 13PLUS Tubing,
and Closed ComfortTIP.
Requires customization;
see page 20.

C) Size 312 Batteries

Remove brown tab and
wait at least one minute
before use. See page 13
for instructions.

D) Cleaning Tool

with Brush, Magnet,
and Wire. See page 21
for instructions.

PACKAGE CONTENTS

*

7

B

)

A

)

D

)

Open

ComfortTIP

Earhook

Closed

ComfortTIP

13PLUS

Tubing

Thin

Tubing

*Contents will vary depending on product ordered.

C

)

Tab

8

Magnet BrushWire

LUX

DIAGRAM

Tubing Base

Program Button

Volume Control

Battery

Compartment

(on/off control)

Thin Tubing

Snap End

LUX

Body

LUX comes assembled for your convenience.

Microphones

ComfortTIP

™

Stabilizer Bar

9

“ I LOVE the ComfortTIPs.

They are so comfortable and clear,
and work better than any tips that

I could nd for my old aids.”

– Justin M.

10

“ I didn’t realize how

much I was missing.

I can hear birds chirping outside
the window. My morning walk is
so enjoyable now!”

– Bill P.

11

STEPS

QUICK START GUIDE

Three Easy Steps for Using Your MDHearingAid

®

LUX

If you have a pair, rst identify the left and right aid.

Step 1: Insert Battery

Step 2: Place

LUX On Ear

Step 3: Adjust Volume

Left LUX in

left hand.

To identify Left/Right LUX: Hold an aid upright in each hand, with controls facing
you. The Tips/Tubing point toward each other when in the correct hand.

Right LUX in

right hand.

12

STEP 1

1minute

STEP 1: INSERT BATTERY

Positive (+)

side up

b)

a)

c)

Battery Type: Size 312 zinc-air (brown tab)

a) Remove brown adhesive tab to activate
battery. Wait one (1) FULL minute for battery
to become fully operational.

b) Push Nail Grip downward to open Battery

Compartment. With the “+” side of Battery
Compartment facing up, use Cleaning Tool

Magnet (or your ngers) to insert battery.

c) Close Battery Compartment to turn LUX ON.
(To turn OFF, open Battery Compartment.)

Please note: If Battery Compartment does

not close easily, battery may be inserted

upside down.

13

Caution! Be sure to keep batteries out of reach from children and pets.

If a battery is accidentally swallowed, seek medical attention immediately,
or call The National Battery Hotline collect at 202-625-3333.

Buttons

facing right

Battery Information

Battery Removal:

1. Hold LUX with buttons facing right and open

Battery Compartment.

2. Remove battery with Cleaning Tool Magnet or

turn LUX over and let battery fall in hand.

Battery Tips:

• Open Battery Compartment when not in use.

• Store batteries in original packaging.

• Do not use expired, unsealed,

or corroded batteries.

• Do not leave exhausted batteries in LUX.

Low Battery Warning:

A voice prompt indicates
“low battery”. Depending
on usage, you will have

about ve (5) minutes

before losing power.

14

STEP 2

a) Hold Thin Tubing at Stabilizer Bar
junction. Insert ComfortTIP with gentle
pressure into ear canal.

b) Place LUX Body behind ear. The curve

of Thin Tubing should rest on top of ear
comfortably (next to glasses).

c) Tuck Stabilizer Bar in the outer bowl of ear.

It may be trimmed to suit the size of your ear.

b)

a)

c)

The MDHearingAid

®

LUX

in nal position

STEP 2: PLACE

LUX

ON YOUR EAR

Prevent Tip from coming off in ear.

Always verify ComfortTIP™ is pushed all the
way on Tubing before inserting Tip in ear.

ý

þ

15

The LUX uses a Push-Button Volume Control.
A voice prompt will indicate minimum and
maximum volume.

• To increase volume, push the “+” button.

• To decrease volume, push the “–” button.

IMPORTANT: When

LUX is turned ON, it will

take ve seconds to begin amplifying sound.

Please raise the volume SLOWLY to avoid a
sudden blast of sound.

DECREASE

INCREASE

STEP 3: ADJUST VOLUME

WARNING: Whistling may be heard if LUX is turned on but
NOT positioned securely in your ear. This is normal. Once the

ComfortTIP is properly inserted in your ear, whistling will stop.

16

Open

Closed

Closed

Open

Thin Tubing

Select ComfortTIP™:

ComfortTIPs are right and left ear specic.

• Open: Allows natural sound and better air ow.

• Closed: Allows highest volume without feedback.

Select Tubing:

• Right Thin Tubing (red label): Use for tting right ear.

• Left Thin Tubing (blue label): Use for tting left ear.

• 13PLUS Tubing: Use this wider tube if you require
higher volume or a custom tube length (see page 20).

REPLACING TIPS AND TUBING

INITIAL ASSEMBLY

Thin

Open

MAX. OUTPUT

Type of ComfortTIP

Type of Tubing

Closed Open

13PLUSThin

Closed

13PLUS

TO INCREASE OUTPUT

ComfortTIP and Tubing combinations which allow for more gain (higher volume)

Left

Right

17

ý

Replacing ComfortTIP

a) Hold Tubing with one hand and

remove ComfortTIP with other hand.

b) Align new ComfortTIP so vented end is
lined up with Stabilizer Bar. Push Tip over
the ridges on end of Tubing.

c) IMPORTANT: The end of the Tubing
should be visible through the opening of
the ComfortTIP. Otherwise, Tube may detach
from Tip when removing LUX from your ear.

If you are experiencing whistling at higher
volumes, remove Open ComfortTIP and
replace with Closed ComfortTIP.

Vented

End

b)

a)

c)

Stabilizer

Bar

18

Replacing Thin Tubing

a) Remove Tubing: Rotate Tubing Base

90° and slide off.

b) Attach new Tubing: Gently push new
Tubing on.

c) Make sure Tubing Base is ush with
sides of LUX Body when you are nished.

Please note: The

LUX Body can be used

for either the left or right ear. Only Thin
Tubing and ComfortTIPs™ are ear-specic.

b)

a)

c)

19

Using High Volume Kit (Optional)

a) Attach ComfortTIP to 13PLUS Tube.

b) Gently push Earhook onto LUX Body.

c) Insert ComfortTIP with 13PLUS Tube

attached into ear canal. Place LUX Body
behind ear so Earhook rests on top of ear.
Mark a line on Tube ABOVE bottom of
Earhook. Cut Tube at marked line.

d) Push cut end of 13PLUS Tube
onto Earhook until it slides OVER
the end of Earhook.

c)

a)

d)

b)

Mark &
Cut Here

Overlap

The High Volume Kit

assembled

20

1

CARE AND CLEANING

Brush ComfortTIP™ and Microphones daily.

Use Cleaning Tool Wire regularly.

1. Rotate Tubing Base 90° and slide off
to remove.

2. Insert Wire through Tubing Base.

3. Wipe end of Wire clean.

4. Repeat as necessary.

5. Reattach Tubing to LUX Body.

2

3

21

Follow these tips for optimal performance:

• Avoid physical shock, such as dropping on the oor.

• Store in a cool dry place, such as a hearing aid dehumidier, with

Battery Compartment open.

• For prolonged periods of non-use, remove battery to prevent corrosion.

• Do not let your LUX get wet.

• Do not use hair spray or a hair dryer while wearing your LUX.

• Do not expose your LUX to excess moisture or heat.

22

“ I love the automatic feature

of the LUX. I can enjoy my day without
having to worry about changing programs
as I go into restaurants and meetings.”

– Joe B.

23

To change programs, press the Program Button.
A voice prompt will indicate the program change.

Experiment with these programs to nd which
works best for you.

PROGRAM BEST FOR INDICATOR

1. Adaptive* Everyday use. This program changes

with your environment.

“Program one”

2. Quiet Hearing high and low pitched sounds.

“Program two”

3. High Frequency High pitched sounds: nature sounds

or high octave music.

“Program three”

4. Restaurant One-on-one conversations or reducing

background noise in restaurants.

“Program four”

PROGRAM SELECTION

*Program 1 is the default setting. When LUX is turned OFF, it will reset to Program 1.

24

USING THE TELEPHONE

Please note: The speaker function on your phone also works well with your LUX.

Use Program 2 or 3 when using the phone.
You may need to make slight adjustments to
the volume of either your

LUX or phone. If

whistling occurs, try different positions with
the phone’s audio output and

LUX microphone

until you nd what works best for you.

audio output microphone

25

“ I used to avoid

answering the phone

because it was so difcult to
understand people. Now I can
hear and I don’t think people
are mumbling!”

– Jack S.

26

Turn LUX on

Replace battery

Adjust volume

Clean Tubing/Tip

Use dehumidifier

Change Tubing/Tip

Clean ear canal

For more detailed troubleshooting tips, see the following pages.

ISSUE

:

ACTION STEPS

:

Feedback:
Whistling/
squealing

Intermittent
or distorted
sound

Weak or
no sound

TROUBLESHOOTING

27

1. Sound is distorted or intermittent.

• Trapped moisture may be

distorting the amplied sounds.

Consider using a hearing aid

dehumidier overnight.

• Lower the volume.

• Replace the battery with a
fresh one.

• Check Tubing/Tip for wax or
debris that may be blocking
sound. Clean Tubing/Tip.
Replace Tubing/Tip if they
appear worn.

For optimal performance, ComfortTIP™ and Tubing should be replaced
every three (3) months. Replacements and additional cleaning accessories
can be ordered at: www.MDHearingAid.com.

28

2. Instrument makes a whistling sound.

• Whistling (feedback) occurs when

amplied sound returns to the
microphone and is re-amplied.

• Most hearing aids whistle when
not inserted properly. Try
reinserting the ComfortTIP™

into ear canal so it ts better.

• Lower the volume.

• If whistling occurs when you
raise the volume, try using a
Closed ComfortTIP.

• If whistling occurs after trying
a Closed ComfortTIP, you might
require more gain (volume) and
should try the High Volume Kit
(see page 20).

• Clean any wax or debris from
Tubing/Tip and/or ear canal.
Whistling will disappear when
the condition is corrected.

Please note: When an object (hand, hood, person, chair, wall... etc.)
comes close to your ear while wearing hearing aids, you may experience
whistling. This is normal for all microphones when temporarily obstructed,
not just microphones in hearing aids.

29

Tube Cleaning Tips: Remove Tubing from LUX Body. Thread Cleaning Tool Wire
through Tubing ve to six (5-6) times starting at the triangular Tubing Base.
Then wipe debris from Tubing/Tip and reattach Tubing to LUX Body.

3. Instrument has a weak or no sound.

• Make sure your MDHearingAid

®

LUX

is turned ON.

• Make sure battery is fresh and is
inserted correctly (see page 13).

• Remove Tubing from LUX Body and
increase volume. If it whistles, your

LUX is working and the Tubing/Tip

needs to be cleaned or replaced.

• If you are still having difculty,
please contact us at
[e-mail].

30

“ This is a company that stands

behind a very good product

with excellent
customer service.”

– Eileen A.

31

Product

Protection

Plan

P

R

O

T

E

C

T

I

O

N

MDShield

TM

P

L

A

N

MDShield

TM

P

L

A

N

PROTECTION PLAN & REPLACEMENTS PARTS

MDShield

™

Protection Plan

• Offers 100% protection from ALL types of accidental damage,
including damage not covered by our standard 90-Day Warranty
(water damage, pet damage, etc.) Product loss is not included.

• This service contract lasts for one (1) year from the date of purchase.

•

MDShield coverage must be purchased within your initial 90 days

of ownership.

Tubing and ComfortTIP™ Replacement

For OPTIMAL PERFORMANCE, Tubing and ComfortTIP should be replaced
every three (3) months. Regular replacement keeps your LUXs sounding

and feeling like new.

Visit www.MDHearingAid.com to order Tubing, ComfortTIPs,
batteries, and

MDShield Protection Plans.

32

MANUFACTURER’S WARRANTY AND REPAIR

The MDHearingAid

®

LUX is covered against defects in materials and workmanship

for 90 days from the date you receive your order. If our examination determines
that the unit failed to work due to parts, materials, or workmanship, we will repair
or replace it for free. This warranty does not cover malfunctions due to unusual wear

and tear or mistreatment of your LUX, such as physical shock, damage from moisture
or sweat, excessive wax build-up, or tampering with the instrument, all of which void
the warranty. (For added coverage, see page 32 for the MDShield™ Protection Plan.)

If you require Warranty or Repair Service, please contact us for a Return Merchandise
Authorization (RMA) number, repair costs (if applicable), and instructions.

For fastest service e-mail:

[e-mail]

Or, call: 312-366-3899

Ofce hours: Monday to Friday,
8:30 am to 4:30 pm (CST).

Do not mail to this address

without a RMA number.

Repair Facility:

RMA #
MDHearingAid
PO Box 5014

Southeld, MI 48086

33

RMA#
MDHearingAid
PO Box 5014
Southfield, MI 48086

Repair Packaging Guidelines

Please use the following guidelines when mailing to our repair facility.

Do:

• Send ONLY the LUX Body

• Use a small padded envelope

• Write RMA number on the
OUTSIDE of envelope

DON’T send:

• Travel case

• Packing materials

• Batteries or other accessories
(unless otherwise instructed)

34

Your satisfaction is guaranteed. If you are not satised with your

MDHearingAid®LUX, you have 45 days from the date of purchase to

return it for a full refund.

MDHearingAid requires a minimum trial period of 21 days. This

minimum trial period is required because medical studies show that
your brain requires about three weeks to adjust to new hearing aids.
Return requests prior to 21 days from date of invoice will incur a
ten percent (10%) Early Return Fee.

All products MUST include a Return Merchandise Authorization (RMA)
number for proper processing. Products returned without a RMA number
will incur a twenty percent (20%) No-RMA Fee.

Please e-mail [e-mail] for a RMA number and

specic return instructions. We are available 24 hours a day, 7 days a week

(a calendar day equals a business day). Or you may call Customer Service,
312-366-3899 Monday to Friday, 8:30 am to 4:30 pm Central Standard Time.

RETURN POLICY

35

Return Facility:

RMA #
MDHearingAid
PO Box 5014

Southeld, MI 48086

Contact customer support for
a RMA number before mailing
to this address.

We are unable to honor return requests after 45 days from
the date of purchase as shown on your invoice.

DAYS FROM

INVOICE

1-20

21-45

46+

AMOUNT REFUNDED

with RMA w/out RMA

90% 80%

100% 80%

No Refund No Refund

36

WARNING TO HEARING AID DISPENSERS

A hearing aid dispenser should advise a prospective hearing aid user to consult
promptly with a licensed physician (preferably an ear specialist) before dispensing
a hearing aid if the hearing aid dispenser determines through inquiry, actual
observation, or review of any other available information concerning the
prospective user, that the prospective user has any of the following conditions:

• Visible congenital or traumatic
deformity of the ear.

• History of active drainage from the
ear within the previous 90 days.

• History of sudden or rapidly
progressive hearing loss within
the previous 90 days.

• Acute or chronic dizziness.

• Pain or discomfort in the ear.

• Unilateral hearing loss of sudden
or recent onset within the
previous 90 days.

• Audiometric air-bone gap equal to
or greater than 15 decibels at 500
hertz (Hz), 1000 Hz, and 2000 Hz.

• Visible evidence of signicant

cerumen accumulation or a
foreign body in the ear canal.

37

Stop using the MDHearingAid

®

LUX and consult a physician if:

• Hearing in one or both ears
worsens.

• Hearing does not improve while
using the LUX.

• Skin irritation develops in or
around your ear canal.

• Your ear becomes occluded with
excessive ear wax.

• You develop an infection of your
ear or ear canal.

Special care should be exercised in selecting and tting a hearing aid whose

maximum sound pressure level exceeds 132 decibels because there may be
risk of impairing the remaining hearing of the hearing aid user.

A hearing aid will not restore normal hearing and will not prevent or improve a
hearing impairment resulting from organic conditions. In most cases infrequent

use of a hearing aid does not permit a user to attain full benet from it. The

use of hearing aids is only part of hearing rehabilitation and may need to be
supplemented by auditory training and instruction in lip reading.

38

Good health practice requires that a person with a hearing loss have a medical
evaluation by a licensed physician (preferably a physician who specializes in
diseases of the ear) before purchasing a hearing aid. Licensed physicians who
specialize in diseases of the ear are often referred to as otolaryngologists,
otologists or otorhinolaryngologists. The purpose of a medical evaluation is
to assure that all medically treatable conditions that may affect hearing are

identied and treated before the hearing aid is purchased.

Following the medical evaluation, the physician will give you a written
statement that states that your hearing loss has been medically evaluated
and that you may be considered a candidate for a hearing aid. The physician
will refer you to an audiologist or a hearing aid dispenser, as appropriate,
for a hearing aid evaluation.

The audiologist or hearing aid dispenser will conduct a hearing aid evaluation
to assess your ability to hear with and without a hearing aid. The hearing aid

evaluation will enable the audiologist or dispenser to select and t a hearing

aid to your individual needs.

IMPORTANT NOTICE FOR PROSPECTIVE USERS

39

If you have reservations about your ability to adapt to amplication, you should

inquire about the availability of a trial/rental or purchase/option program. Many
hearing aid dispensers now offer programs that permit you to wear a hearing aid
for a period of time for a fee after which you may decide if you want to purchase
the hearing aid.

Federal law restricts the sale of hearing aids to those individuals who have
obtained a medical evaluation from a licensed physician. Federal law permits a
fully informed adult to sign a waiver statement declining the medical evaluation
for religious or personal beliefs that preclude consultation with a physician. The
exercise of such a waiver (without prior consultation by an ear specialist) is not
in your best health interest and its use is strongly discouraged.

Children with hearing loss

This product is not for use by anyone under 18 years of age. In addition to seeing
a physician for a medical evaluation, a child with a hearing loss should be
directed to an audiologist for evaluation and rehabilitation. Hearing loss may
cause problems in language development, educational growth, and social growth

of a child. An audiologist is qualied by training and experience to assist in the

evaluation and rehabilitation of a child with a hearing loss.

40

NOTICE OF CANCELLATION

YOU MAY CANCEL THIS TRANSACTION, WITHOUT ANY PENALTY OR OBLIGATION,
WITHIN 45 DAYS FROM THE DATE OF PURCHASE. IF YOU CANCEL, ANY
PROPERTY TRADED IN, ANY PAYMENTS MADE BY YOU UNDER THE CONTRACT
OR SALE LESS ANY NONREFUNDABLE RESTOCKING FEE, AND ANY NEGOTIABLE
INSTRUMENT EXECUTED BY YOU WILL BE RETURNED WITHIN 10 BUSINESS
DAYS FOLLOWING RECEIPT BY THE SELLER OF YOUR CANCELLATION
NOTICE AND ALL MERCHANDISE PERTAINING TO THIS TRANSACTION, AND
ANY SECURITY INTEREST ARISING OUT OF THE TRANSACTION WILL BE
CANCELED. IF YOU CANCEL, YOU MUST RETURN TO THE SELLER, IN
SUBSTANTIALLY AS GOOD CONDITION AS WHEN RECEIVED, ANY GOODS
DELIVERED TO YOU UNDER THIS CONTRACT OR SALE. TO CANCEL THIS
TRANSACTION, MAIL OR DELIVER A SIGNED AND DATED COPY OF THIS
CANCELLATION NOTICE OR ANY OTHER WRITTEN NOTICE, OR SEND A TELEGRAM,
TO MDHEARINGAID, 917 W. WASHINGTON BLVD, SUITE 202, CHICAGO, IL 60607
NO LATER THAN MIDNIGHT OF THE 45TH DAY AFTER THE INITIAL TRANSACTION.
“I HEREBY CANCEL THIS TRANSACTION,” SIGNED:

(Buyer’s Signature) (Date)

41

TECHNICAL SPECIFICATIONS

MAX OSPL90 ..............................125 dBSPL

HF Average OSPL90 ........................119 dBSPL

HFA Full-on-gain ............................ 40 dBSPL

THD@ ....................................500 Hz 5%

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800 Hz 6%

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1600 Hz 0%

EQUIV INPUT NOISE .............................25 dB

BATTERY CURRENT DRAIN ......................1.0 mA

42

Printed in U.S.A.

|

05.17