※ Failure within 1 year (the warranty period) after purchase can get free
services only. When the product is used for a commercial purpose,
the warranty period is reduced by half.
※ You have to pay if the service requested is not a break-down.
So, please read the manual.
Compensation
Within the Warranty
Period
After the warranty
period
Type of Consumer Damage
Free Services
Location Address and Contact Number
Headquarter Level 11, Hanshin Tower 2, 60-18 Gasan-dong, Geumcheon-gu, Seoul, Korea / TEL: 1688-8811
A service requested,
but not a failure
Product failure
due to the
consumer’s
negligence
Others
Paid Services
A major problem taken place within
10 days after purchase
Performance or functional problem
taken place on a normal operation
within 1 month after purchase
Up to 3 times with the same problem
More than 4 times with the
same problem
Different problem for the 5th time
If the manufacturer loses the product
requested for repair
Repair parts available but not
possible to repair (within the part
ownership period).
Repair parts not available so not
possible to repair (within the part
ownership period).
Free Repair
Free Repair
Product Replacement
or Refund
Product Replacement
or Refund
Product Replacement
or Refund
Product Replacement
or Refund
Product Replacement
or Refund
Product Replacement
or Refund
NA
NA
Paid Repair
Paid Repair
Paid Repair
Return of 10% added
to the original price
of the product
Return of 10% added
to the original price
of the product
Return of 10% added
to the original price
of the product
When a simple adjustment is made without the
manual or disassembly
When removing dust off the inside of the product
When the failure occurs due to inappropriate handling
or wrong repair
When the failure occurs by a person other than the
authorized service man from the company
When the failure occurs by an item or option,
not provided by the company
When broken down or damaged by it being
dropped to the ground
When the product is disassemble intentionally
In the event of failure due to natural disasters
(e.g. lightning, fire, salt and water).
When used in a shock voltage which can not be protected.
When the life of consumable parts is due
3. A/S Guidlines
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