Important - Please read these
instructions fully before starting assembly
These instructions contain important information that will help
you get the best from your mower, ensuring it is assembled
correctly and safely. If you need help or have damaged or
missing parts, call the Customer Helpline on 0345 605 2063
McGregor 24V
7345696 (Model: MCR2433)
AFTER SALES SUPPORT
0345 605 2063
Oct 2017
Contents
Safety Information .................................................................................................................................... 3
General Safety........................................................................................................................................ 5
Work Area Safety .................................................................................................................................... 6
Personal Safety ..................................................................................................................................... 7
In the Box ............................................................................................................................................... 18
Fitting the Battery ................................................................................................................................. 23
Setting the Cutting Heights ................................................................................................................... 25
Technical Data ....................................................................................................................................... 30
Technical Date Table
Part List
Recycling and disposal ......................................................................................................................... 31
General Troubleshooting ..................................................................................................................... 32
Getting Help ........................................................................................................................................... 34
Important - Please read these instructions fully before starting assembly
Warnings Symbols
Safety Information
The following warning symbols appear throughout this
manual and indicate the appropriate safety measures you
should take when assembling and operating the mower.
Take extra care, beware of hazards.
Do not use the machine in the rain or leave it outdoors
when it is raining.
Pay attention that bystanders are not injured by foreign
objects or debris thrown out from the machine.
Keep bystanders a safe distance away from the machine.
Sharp blade. Beware of injury to toes or ngers.
Disconnect from the mains supply before any maintenance
work.
Switch off and remove the isolator key before adjusting,
cleaning or before leaving the product unattended for any
period.
Warning! Beware of electric shocks.
Wait until all moving parts have stopped completely before
touching them. The blade may continue to rotate after the
machine is switched off, a rotating blade can cause injury.
3Customer Helpline 0345 605 2063
Safety Information
Important - Please read these instructions fully before starting assembly
Warnings Symbols (continued)
Read instruction handbook before operating this machine.
The charger is for indoor use only.
Double insulation.
T/3.15A
Fuse.
li-ion
Waste electrical products should not be disposed of with
household waste. Please recycle where facilities exist.
Check your Local Authority or retailer for recycling advice.
Batteries contain Li-ion. Do not dispose of waste batteries
as unsorted municipal waste.
Do not dispose of batteries in rivers or immerse in water.
Do not litter to re.
Do not subject the battery to direct sunlight or leave in
proximity of strong heat sources.
IMPORTANT! When using equipment, the following
safety precautions must be followed to avoid injuries and
damage.
4Customer Helpline 0345 605 2063
Important - Please read these instructions fully before starting assembly
General Safety
Safety Information
• Read all operating instructions carefully and comply with
them. It is important to understand these instructions
and to acquaint yourself with the machine, its correct
usage and all safety requirements.
• Keep this manual in a safe place so that the information
is available at all times.
• If you give the equipment to any other person, give
them these operating instructions as well.
• Never allow children or others who are not familiar with
the operating instructions to use the lawn mower. Local
regulations may stipulate the minimum age of the user
of this type of machinery.
• This appliance is not intended for use by persons
(including children) with reduced physical, sensory
or mental capabilities, or lack of experience and
knowledge, unless they have been given supervision or
instruction concerning use of the appliance by a person
responsible for their safety.
• Children should be supervised to ensure that they do
not play with the appliance.
• We accept no liability for damage or accidents which
result from non-compliance with these instructions.
5Customer Helpline 0345 605 2063
Safety Information
Important - Please read these instructions fully before starting assembly
Work Area Safety
• Inspect the area where the machine is to be used and
remove all objects which can be thrown by the machine.
If objects are hidden while operating stop the motor and
remove them.
• Do not operate the machine in explosive atmospheres,
such as in the presence of ammable liquids, gases or
dust. Power tools create sparks which may ignite the
dust or fumes.
• Keep children and bystanders away while operating a
power tool. Distractions can cause you to lose control.
Electrical Safety
• The plug must match the outlet. Never modify the
plug in any way. Do not use any adapter plugs with
earthed (grounded) power tools. Unmodied plugs and
matching outlets will reduce the risk of electric shock.
• Avoid body contact with earthed or grounded surfaces,
such as pipes, radiators, ranges and refrigerators.
There is an increased risk of electric shock if your body
is earthed or grounded.
• Do not expose power tools to rain or wet conditions.
Water entering a power tool will increase the risk of
electric shock.
• Do not abuse the cord of charge. Never use the cord
for carrying, pulling or unplugging the power tool. Keep
the cord away from heat, oil, sharp edges or moving
parts. Damaged or entangled cords increase the risk of
electric shock.
• Use a residual current device (RCD) protected supply.
Use of an RCD reduces the risk of electric shock. The
maximum operating current of the RCD must be less
6Customer Helpline 0345 605 2063
Important - Please read these instructions fully before starting assembly
Electrical Safety (continued)
Safety Information
than 30mA.
• The voltage indicated on the rating plate must
correspond to the voltage of the power source.
• Only use or replace power supply cables for this
unit which correspond to the types indicated by the
manufacturer. See the operating instructions for the
order no. and types.
• Never touch the mains plug with wet hands.
• Do not run over, crush or pull the power supply cable or
extension lead, otherwise it may be damaged. Protect
the cable from heat, oil and sharp edges.
Personal Safety
• Always check the mower for signs of damage before
each usage.
• Always disconnect the isolator key from the electrical
supply before carrying out any inspection, servicing or
maintenance work.
• Ensure that all the guards are securely tted and in
good working order.
• Check the grass collector bag at regular intervals for
signs of wear and to ensure that it is always in perfect
working order.
• Before each use, inspect the mower to check the
cutting blade, fastening bolts and the entire cutting unit
for any signs of wear or damage. To prevent imbalance
or vibration, worn or damaged cutting blades and
fastening bolts must always be replaced in full.
• Damaged parts on the mower must be replaced by
7Customer Helpline 0345 605 2063
Safety Information
Important - Please read these instructions fully before starting assembly
Personal Safety (continued)
qualied personnel.
• Repair work on the electrical parts of the lawn mower
may only be carried out by a qualied electrician.
• Follow the instructions to t or remove the blade and
wear protective gloves.
• The user remains responsible for any injury to third
parties within the working area of the lawn mower whilst
the lawnmower is being used.
• Only work in good daylight or appropriate and adequate
articial light.
• Never use the mower when you are tired.
• Never run the mower in enclosed or poorly ventilated
rooms or if there are inammable or explosive uids,
vapours or gases nearby.
• Switch off the motor and disconnect the isolator key
before clearing blockages in the grass ejection area and
before you inspect it if the mower has struck a foreign
body.
• Check the site on which you intend to use the lawn
mower and remove all objects that may be caught
or thrown up by the mower. Foreign bodies must be
removed before you start mowing. Keep an eye of the
power cable and keep it away from the cutting blade at
all times.
• Never lift the lawn mower when you start the motor.
• Before you lift the lawn mower to transport it, switch off
the motor, disconnect the isolator key and wait until the
blade has come to a complete standstill.
• When you start the motor, the lawn mower should not
8Customer Helpline 0345 605 2063
Important - Please read these instructions fully before starting assembly
Personal Safety (continued)
Safety Information
be tilted unless the grass is particularly long. In this
case only tilt it up as far as is really necessary and only
raise the side that is furthest away from the user.
• Never reach towards rotating parts with your hands or
feet. Always keep away from the discharge chute.
• Before you attach or empty the grass bag, switch off the
motor and wait until the blade has come to a complete
standstill.
• Make sure you keep your feet at a safe distance from
the mower blade at all times! Do not stand near the
grass ejection chute if the grass bag is not tted.
• The safety distance from the moving blade produced by
the push handle must be maintained at all times.
• If you use the mower on a small incline, mow across the
slope (not in an up and down direction). Always be sure
of your footing on slopes.
• Be particularly careful when changing direction with the
mower whilst working on a slope.
• Do not use the lawn mower on gradients of over 15
degrees.
• Ensure that you have safe footing at all times whilst
working with the mower.
• Always wear strong, anti-slip footwear and long trousers
when using the mower. Never mow in bare feet or in
open-toed sandals.
• When the mower is running ensure that no person
or pet, particularly children and animals, is in the
immediate vicinity of the lawn mower. Ensure that
you keep everybody at least 10 meters away from the
mower when it is working.
9Customer Helpline 0345 605 2063
Safety Information
Important - Please read these instructions fully before starting assembly
Personal Safety (continued)
• Switch off the motor and disconnect theisolator key if
the mower strikes a foreign body. Check the mower for
signs of damage and carry out all necessary repair work
before you start the mower again.
• If the lawn mower begins to vibrate abnormally, switch it
off immediately, disconnect the isolator key immediately
and check it carefully. Ensure that all the nuts, bolts
and screws are tight and that the mower is in a safe
condition for use.
• Do not leave the mower out in the rain. The lawn must
not be wet or very damp.
• Be particularly careful when you change the direction of
the mower or pull it towards you. Avoid pulling it towards
you while the blade is moving.
• Switch off the mower if it has to be pushed over
surfaces other than grass, and when moving the mower
to and from the area you wish to mow.
• Carefully actuate the starter switch in accordance with
the instructions. (See Operating Instructions)
• Do not switch the mower on and off frequently over a
short period of time, and in particular do not play with
the ON/OFF switch.
• Never lift or carry the mower whilst the motor is running.
• Switch off the motor and disconnect the isolator key
whenever you leave the lawn mower.
• Keep the lawn mower in a dry place which is
inaccessible to children at all times.
10Customer Helpline 0345 605 2063
Important - Please read these instructions fully before starting assembly
Isolator Key Safety
Safety Information
• Remove the isolator key;
-Whenever you leave the machine,
-Before clearing a blockage,
-Before checking, cleaning or working on the machine,
-After striking a foreign object. Inspect the machine for
damage and make repairs as necessary,
-If the machine starts to vibrate abnormally (and check
immediately).
Battery Safety
• Ensure the switch is in the ‘off’ position and the Key
removed before inserting the battery pack. Inserting the
battery pack into a machine while the key is inserted
could result in an accident.
• Keep the battery charger away from rain or Moisture.
Water penetration inside the battery charger increases
the risk of an electric shock. Store in a dry environment.
• Recharge only with the charger specied by the
Manufacturer. A charger that is suitable for one type of
battery pack may create a risk of re when used with
another battery pack.
• Do not charge other batteries with this charger. This is
could cause re or an explosion.
• Keep the battery charger clean. Contamination can
Lead to danger of an electric shock.
• Before each use, check the battery charger, Cable and
plug. If damage is detected, do not Use the battery
charger. Never open the battery Charger yourself.
11Customer Helpline 0345 605 2063
Safety Information
Important - Please read these instructions fully before starting assembly
Battery Safety (continued)
Have repairs performed only by A qualied technician
and only using original spare Parts. Damaged battery
chargers, cables and plugs Increase the risk of an
electric shock.
• Do not operate the battery charger on easily
Inammable surfaces (e. G. Paper, textiles, etc.) Or
Surroundings. The heating of the battery charger during
the charging process could pose a re hazard.
• When the battery pack is not in use, keep it away From
other metal objects such as paper clips, Coins, keys,
nails, screws or other small metal Objects that could
create a connection from one terminal to another.
Shorting the battery terminals Together can cause
burns or a re.
• Under abusive conditions, liquid may be ejected From
the battery. Avoid any contact with this liquid. If contact
accidentally occurs, ush with water. If Liquid contacts
eyes, also seek medical help. Liquid Ejected from the
battery may cause irritations or burns.
• Do not open the battery. Danger of short-circuiting.
• Protect the battery from heat, continuous intense
Sunlight, re or other heat source. This may cause an
Increase danger of explosion.
• Do not short-circuit the battery. There is danger of
Explosion.
• In case of damage or improper use of the battery,
Vapours may be emitted. Ensure the area is well
ventilated and seek medical help in case of Complaints.
The vapours can irritate the respiratory System.
• Store the battery only within a temperature range
Between 0°C and 25°C.
12Customer Helpline 0345 605 2063
Important - Please read these instructions fully before starting assembly
Battery Safety (continued)
Safety Information
• Occasionally clean the venting slots of the battery using
a soft, clean and dry brush.
Charger Safety
• Before using the charger, read all the instructions and
cautionary markings on the charger and battery pack.
• Do not attempt to charge battery packs other than
supplied. The charger and battery pack supplied with it
are specically designed to work together.
• Ensure the battery pack is charged indoors only in a dry
cool and well ventilated environment.
• Do not charge non-rechargeable batteries.
• Protect the charger against moisture and wet
conditions. There is a danger of electric shock.
• Do not place any object on top of the charger as it could
cause overheating. Do not place the charger near any
heat source.
• Do not use an extension cord unless it is absolutely
necessary. The use of an improper extension cord could
cause the risk of re, electric shock or electrocution.
• Do not use the charger if it has been subjected to a
heavy knock, dropped or otherwise damaged in any
way. Have the charger checked and repaired by an
authorised service centre.
• Do not disassemble the charger. Incorrect re assembly
may result in the risk of re, electric shock or
electrocution.
• Disconnect the charger from the power supply before
attempting to clean it to reduce the risk of an electric
13Customer Helpline 0345 605 2063
Safety Information
Important - Please read these instructions fully before starting assembly
Charger Safety (continued)
shock. Removing the battery pack alone does not
reduce the risk.
Operating and Maintenance Safety
• Read the instructions carefully. Be familiar with the
controls and the proper use of the machine.
• Never allow people unfamiliar with these instructions
or children to use the product. Local regulations can
restrict the age of the operator.
• Never use the lawnmower while people, especially
children, or pets are nearby. Keep in mind that the
operator or user is responsible for accidents or hazards
occurring to other people or their property.
• While operating the lawnmower always wear substantial
footwear and long trousers. Do not operate the machine
when barefoot or wearing open sandals. Avoid wearing
clothing that is loose tting or that has hanging cords or
ties.
• Thoroughly inspect the area where the lawnmower is to
be used and remove all objects which can be thrown by
the machine.
• Before using, always visually inspect to see that the
blade, blade bolt and the blade assembly are not worn
or damaged. Replace worn or damaged components
in sets to preserve balance. Replace damaged or
unreadable labels.
• Before use check the battery pack for signs of damage
or aging. If the battery becomes damaged during use,
remove the isolator key from the supply immediately.
14Customer Helpline 0345 605 2063
Important - Please read these instructions fully before starting assembly
Operating and Maintenance Safety (continued)
Safety Information
• Never operate the machine with defective guards or
shields, or without safety in place.
• Do not put hands or feet near or under rotating parts.
Keep clear of the discharge opening at all times.
• Before use check the controls and correct operation of
the product.
• Before using the product or after any impact, check for
signs of wear or damage and repair as necessary.
• Always disconnect the product from the power supply
(i.e. remove the plug from the power supply or the
battery pack)
– Whenever leaving the product unattended;
– Before clearing a blockage;
– Before checking, cleaning or working on the product
– After striking a foreign object;
– Whenever the product starts vibrating abnormally.
• Always ensure that the air vents are kept clear of debris.
• Never use replacement parts or accessories not
provided or compatible.
• Warning! The cutting blade may continue to move after
the product is switched off.
• Always be sure of your footing on slopes.
• Walk, never run.
• Mow across the face of slopes, never up and down.
• Exercise extreme caution when changing direction on
slopes.
• Do not mow excessively steep slopes.
15Customer Helpline 0345 605 2063
Safety Information
Important - Please read these instructions fully before starting assembly
Operating and Maintenance Safety (continued)
• Use extreme caution when reversing or pulling the
machine towards you.
• Stop the blade(s) if the machine has to be tilted for
transportation when crossing surfaces other than grass,
and when transporting the machine to and from the
area to be used.
• Do not tilt the machine when switching on the motor,
except if the machine has to be tilted for starting. In this
case, do not tilt it more than absolutely necessary and
lift only the part, which is away from the operator.
• Do not start the machine when standing in front of the
discharge opening.
• Do not transport the machine while the cutting blade is
running. Stop the machine, and remove the key/battery
pack from the machine. Make sure that all moving parts
have come to a complete stop.
• WARNING! Familiarize yourself with the use of this
lawnmower by means of this instruction manual. This
will help to prevent risks and hazards.
• Always be alert when using the machine, so that you
can recognize and handle risks early. Fast intervention
can prevent serious injury and damage to property.
• Switch off and disconnect from the power supply if there
is any malfunction. Have the machine checked by a
qualied specialist and repaired, if necessary before
you put it into operation again.
16Customer Helpline 0345 605 2063
Important - Please read these instructions fully before starting assembly
Maintenance and Storage Safety
Safety Information
• Keep all nuts, bolts and screws tight to be sure the
machine is in safe working condition.
• Check the grass collector frequently for wear or
deterioration.
• Be careful during adjustment of the machine to prevent
entrapment of the ngers between moving blades and
xed parts of the machine.
• Always allow the machine to cool down before storing.
• When servicing the blades, be aware that, even though
the power source is switched off, the blades can still be
moved.
• Replace worn or damaged parts for safety.
Intended Purpose
This lawnmower is designed for domestic use only:
• This electric lawnmower is intended for mowing lawns in
domestic and hobby gardens.
• This product is not to be used in wet weather conditions
and may not be used to mow wet or unusually high
grass, e. g. pasture grass or for shredding leaves.
• This product is intended for private domestic use only,
not for any commercial trade use. It must not be used
for any purposes other than those described. Any use
of the machine that deviates from its intended use and
is not included in these.
17Customer Helpline 0345 605 2063
18
In the Box
Parts
1
Lock-off safety
button
2
Switch levers
3
Switch box
4
Upper handle bar
5
Wing knob
6
Middle handle bar
1817
7
Grass bag top
cover
8
Lower handle bar
9
Grass collection
bag
10
Cutting height
adjuster
11
Grass bag handle
12
Safety guard
13
Carrying handle
14
Battery
compartment cover
15a
Front wheels
15b
Rear wheels
16
Deck
1
3
17
Battery
18
Charger
19
Battery charger
mains plug
20
Isolator Key
2
11
12
13
20
14
4
19
5
6
7
8
9
10
15a
15b
16
Customer Helpline 0345 605 2063
19
Assemble
Step 1 - Handle Assembly
• Insert the Lower Handle Bar into the slot on the mower deck. Fasten in position with the 2
screws provided.
To tighten - turn clockwise or to loosen- turn anticlockwise, before folding them.
• Attach the Middle handle bar to the lower handle bar using bolts and wingknobs.
Customer Helpline 0345 605 2063
20
Assemble
Step 2 - Grass Bag Assemble
• Insert the collector handle into the grass bag, Clip the plastic retainers onto the metal
frame.
Clip the plastic
retainers onto
the metal frame
Clip the metal
hook into relative slots
• Clip the plastic retainers onto the metal frame Ensure the side clamping sleeves are
properly xed on the frame.
Customer Helpline 0345 605 2063
21
Assemble
Step 3 - Fitting
• Life the safety guard, then t the grass bag onto the rear of the Mower, then release the
safety guard. Ensure the safety guard ts rmly onto the grass bag.
Customer Helpline 0345 605 2063
22
Prepare
Check Battery Capacity
Push the power indicator to show remaining battery capacity.The battery is equipped
with a charge-level indicator panel which indicates its’ charge condition. This charge-level
indicator panel consists of 4 LEDs on the battery. Press and hold the charge indicator
button on the battery to actuate the charge level indicator. The charge level indicator LEDs
go out after releasing the button. The battery’s charge level can be checked either when
the battery is tted on the machine or removed from the machine.
LED indicators on battery Battery Capacity
Continuous lighting of 4 LEDs (inc 2 green)Fully charged
Continuous lighting of 3 LEDs (inc 1 green)≥ 50%
Continuous lighting of 2 LEDs (orange & red)≥ 25%
Continuous lighting of 1 LED (red only)≤ 25%. Recharge required.
Battery Charging
• Plug the charger into an appropriate AC power outlet.
• Mount the battery pack onto the charge by sliding into the guide rails.
Customer Helpline 0345 605 2063
23
Prepare
Battery Charging (continued)
The indicator lights on the charger show the charger status:
SymbolIndicator lightsStatus
red, ashing
red,
continuous
green,
ashing
green,
continuous
The intelligent charger measures the charge level of the battery and charges the battery
accordingly with the required current and voltage, based on battery temperature and
voltage. This ensure maximum battery life, charge the battery fully before storage.
A ashing red LED light on the charger indicates that the battery temperature is not within
the charging temperature range of -5°C– 50°C or the charging current is too high. As soon
as the permitted temperature and the charging current ranges are reached, the battery
charger will automatically switch to charging.
After continuous or repeated charging cycles without interruption, the charger may warm
up. This is normal and does not indicate a technical defect of the battery charger.
Rapidly ashing green LED’s indicates that the battery voltage is low, the battery will
receive an extended charge cycle approximately 30minutes longer. This does not indicate
a defect with the battery.
charging paused, see
instructions below.
connected to power supply
charging
fully charged
Fitting the Battery
• To remove the battery, stop the lawnmower, lift the battery cover and remove the isolator
key. Active the release latch on the battery and slide the battery out from the chamber.
• Lift the battery cover on the lawnmower deck, slide the battery along the guide rails
ensuring that it locks into position.
Customer Helpline 0345 605 2063
24
Prepare
Fitting the Battery (continued)
• Insert the isolator key.
Customer Helpline 0345 605 2063
25
Prepare
Setting the Cutting Heights
When cutting longer grass always raise the cutting height and cut the grass in 2 or more passes by
lowering the cutting height gradually at each pass, never cutting the grass by more than half its
height.
65mm
55 mm
45 mm
35 mm
25 mm
Cutting positionCutting height
125mm
235mm
345mm
455mm
565mm
Customer Helpline 0345 605 2063
26
Operate
Step 1 - On/Off Operation
• To switch on, press the safety lock-off button on the handle, then activate the start/stop
switch lever. Release the lock-off button.
• To switch off, release the start/stop switch lever.
• Warning ! After switching off the equipment, the blade may continue to turn for several
seconds. Do not touch the moving blade. There is a risk of serious injury.
Step 2 - Grass Collector Bag Full Indicator
• When this ap remains open as you work, it means that the grass collector is not full (air
owing freely through the grass collector).
• When this ap remains closed it means that the grass collector is full and needs to be
emptied (no airow through the grass collector).
Customer Helpline 0345 605 2063
27
Operate
Step 3 - Indicator panel
Battery indicator
Battery indicator
• Battery indicator on the switch box can be used to indicate the battery status.
• Push the press button to check on the battery status, 4 lights indicate a fully battery, 1
light indicates the battery need to be charged.
LED indicators on PanelBattery Capacity
Continuous lighting of 4 LEDs (inc 2 green)Fully charged
Continuous lighting of 3 LEDs (inc 1 green)≥ 50%
Continuous lighting of 2 LEDs (orange & red)≥ 25%
Continuous lighting of 1 LED (red only)≤ 25% Recharge required
Customer Helpline 0345 605 2063
28
Maintenance
Blade Maintenance
If the blade is blunt, it can be sharpened in a specialised workshop. If the blade is damaged
or showing signs of imbalance, it must be replaced.
Carry out the following steps to change the blade:
• Turn the mower over and rest it carefully on its side .
• Use safety gloves and hold the blade rmly. Turn the blade bolt anticlockwise to remove
the blade.
• Install the new blade in the reverse order. Ensure that the blade is positioned correctly
and the screw tightened rmly. The blade’s wings should be angled upwards (towards the
mower).
• Tighten the fastening bolt. The tightening torque should be approx. 25 Nm.
IMPORTANT! Always wear safety gloves when engaging in any maintenance work.
Only replace the blade with a suitable replacement blade as this will ensure top
performance and safety under all conditions.
Customer Helpline 0345 605 2063
29
Maintenance
Storing
• The handles can be folded for easy storage. Make sure the lawnmower is switched off
and the isolator key removed.
• Loosen (turn anti-clockwise) the two wing knobs on the upper handle assembly to allow
for folding.
• Unfold the quick release levers on the lower handle section and turn anti-clockwise to loosen.
• Ensure the power cable is not caught between the folding sections.
• Switch the product off and remove the battery from the product.
• Protect the product from any heavy impact or strong vibrations which may occur during
transportation in vehicles.
• Secure the product to prevent it from slipping or falling over.
• Transport the battery in a sealed dry plastic bag to prevent any contamination to the
contacts and to prevent any electrical short circuits.
Customer Helpline 0345 605 2063
30
Technical Data
Technical Data Table
ModelMCR2433
Voltage24V
No load speed3200/min
Cutting width33cm
Height of cut25/35/45/55/65mm
Net weight8.2kg
Grass collector capacity33L
Charger
Model no.24LFC12
Charger input220-240V~ 50-60Hz 110W
Charger output24V 4A
Charging Period (battery fully discharged)60min
Permitted charging temperature range (for
charger)
• Recycle unwanted materials instead of disposing of them as waste. All tools, hoses and
packaging should be sorted, taken to the local recycling centre and disposed of in an
environmentally safe way.
• Recycle rather than dispose of unwanted material in landll whenever possible. The
machine must be delivered in rigid packaging to avoid damage during transportation. The
packaging and the machine itself are manufactured from recyclable materials and should
be disposed of accordingly.
• Only dispose of electrical/electronic/battery terms in separate collection schemes, which
cater for the recovery and recycling of materials contained within. Your cooperation is vital
to ensure the success of these schemes and for the protection of the environment.
Recycle packaging where facilities exist.
• This symbol is known as the Crossed out Wheelie Bin Symbol. When this symbol is
marked on a product or battery, it means that it should not be disposed of with your
general household waste. Some chemicals contained within electrical/electronic products
or batteries can be harmful to health.
Li-ion
Li-Ion batteries:
Li
• Do not dispose of with household waste.
• Dispose of safely according to local legal requirements.
• Due to a program of continuous product improvement features and instructions are liable
to change without notice.
Customer Helpline 0345 605 2063
32
Troubleshooting
General Troubleshooting
WARNING! Only perform the steps described within these instructions! All further
inspection, maintenance and repair work must be performed by an qualied specialist.
Gloves and appropriate protective clothing must be worn when performing these
instructions. When inspecting the blade always remove the battery from the mower.
FaultPossible CauseSolution
Mower fails to operatePossible cloggingCheck underneath the mower
and clear as necessary (always
wear gardening gloves)
Battery not fully chargedCharge battery
Battery not inserted (properly)Ensure battery is correctly
inserted
Grass too longIncrease height of cut and
tilt garden product to reduce
starting load
Battery too hot/coldAllow to cool/warm
Isolator key not inserted
correctly/fully
There is a short delay in the
motor starting after engaging
the On/Off switch
Motor starts and stops
immediately
Garden product functions
intermittently
Lawnmower leaves ragged
cut
Poor cutting or motor laboursPossible cloggingCheck underneath the mower
Battery not fully chargedCharge battery
Isolator key not inserted
correctly/fully
Battery not inserted (properly)Ensure battery is correctly
Battery too hot/coldAllow to cool/warm Increase
Motor protector has activatedAllow motor to cool and
Height of cut too lowIncrease height of cut
Cutting blade bluntReplace the blade
Blade tted upside downRet blade correctly
Fit key correctly
This is normal. Hold On/Off
switch for 1– 3secs to start
motor.
Fit correctly
inserted
height of cut
increase height of cut
and clear out as necessary
(always thick gardening
gloves)
Customer Helpline 0345 605 2063
33
Troubleshooting
General Troubleshooting (continued)
FaultPossible CauseSolution
Area of cut (battery duration)
not large enough
Cutting blade not rotating
while garden product
switched on
Cutting blade damagedReplace the blade
Battery contacts
contaminated
The battery is defective, due
to a disconnection in the
battery (individual cells)
Mains plug of battery charger
not plugged in (properly)
Socket outlet, mains cable or
battery charger defective
Battery in a low voltage
status and needs a recovery
charge
Charging paused - Battery
too hot or too cold
Clean the battery contacts
(e.g. by inserting and
removing the battery several
times) or replace the battery
Replace the battery
Insert mains plug (fully) into
the socket outlet
Check the mains voltage
and if necessary, have the
battery charger checked by an
authorized customer service
station
Leave the battery charging for
an extra 30mins, the battery
will awaken and the charger
will complete charging
Allow battery to rest at room
temperature until charging can
resume
Customer Helpline 0345 605 2063
34
Getting Help
Customer Helpline
Our dedicated UK based customer helpline can assist you with assembly, parts queries and
technical support.
Our experts are here to get you back enjoying your garden in no time.
Calling our service does not affect your statutory rights.
After sales helpline number: 0345 605 2063
Guarantee
Dear Customer,
In the unlikely event that your device develops a fault, please contact our Customer service
department on the telephone number shown below.
1. These guarantee terms cover additional guarantee rights and do not affect your statutory
warranty rights. Claims must be accompanied by Proof of Purchase. This must be in
the form of a Sales receipt or Bank statement and must show that the product has been
purchased within 2 years prior to the claim, from the retailer that it was originally sold to.
2. Our guarantee covers problems caused by material or manufacturing defects, and will
result in the repair of these defects or replacement of the device with a like for like or similar
article. Please note that our devices have not been designed for use in commercial, trade
or industrial applications. Consequently, the guarantee is invalidated if the equipment is
used in commercial, trade or industrial applications or for other equivalent activities.
3. The following are also excluded from our guarantee :
A. Faults due to accidents, customer misuse or unauthorized repairs
B. Failure due to lack of routine maintenance.
C. Failure as a result of not using the equipment in accordance with the manual and safety
instructions
D. Accidental damage or wear to any cables or the blade.
E. Accidental damage to the charger or any batteries supplied.
4. The guarantee is valid for a period of 2 years starting from the purchase date of the device.
Guarantee claims should be submitted before the end of the guarantee period within two
weeks of the defect being noticed. No guarantee claims will be accepted after the end
of the guarantee period. The original guarantee period remains applicable to the device
even if repairs are carried out or parts are replaced. In such cases, the work performed or
parts tted will not result in an extension of the guarantee period, and no new guarantee
will become active for the work performed or parts tted.This also applies when an on-site
Service is used.
5. Please keep your sales receipt in a safe place.
Customer Helpline 0345 605 2063
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