mCareWatch HW2 Troubleshooting Manual

HW2

Troubleshooting Guide

Item Page

Watch screen has frozen 2

Battery is draining quickly 3

I’m unable to call the watch 4

Watch is unable to make an SOS call 5

I’m unable to call my Speed Dial contacts 6

Watch is making SOS calls without pressing buttons 7

Watch is not connected on app and portal 8

Watch screen is locked 9

Location of the watch is inaccurate 10

Changes are not being updated on the watch 11

Mobile app displays ‘Loading’ message 12

On Demand location is not updating location 13

Reminder alerts are not appearing on watch 14

I’m not receiving geo-fence alerts 15

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1

“The Watch Screen is frozen”

Issue: I was recharging the watch and watch screen is

frozen and displaying ‘Huawei’ and nothing else?

Solution:

1. Press and hold down the top right hand button for

10-15 seconds continuously

2. The watch will automatically switch off and then
back on

mcarewatch.com.au

2

“The battery is draining quickly”

Issue: The watch battery is not lasting

for more than a day.

Solution:

1. Log into the platform and check that

any features (under DEVICE and

FEATURES) not required are switched
off

2. If Wi-Fi is available – add the home

Wi-Fi MAC address on the portal.

3. Click on ‘WEARER’ and ‘Beacon

Locate’ and follow the instructions to

add the Wi-Fi MAC address

mcarewatch.com.au

3

“I can’t call the watch or get a mobile connection”

Issue: I call the watch’s mobile number and it says
the device is switched off?

Solution:

1. Swipe the watch screen up to see this screen
(top right). Check for the available ‘4G

connection’ in your area. The device should

have between 1 to 4 green bars

2. If there are no 4G green bars available, it
means the watch has no mobile connection

3. Switch the watch off and then back on to re-

establish a 4G connection by pressing and

holding down the top button for 10-15
seconds

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4

“Watch is unable to make an SOS call”

Issue: I’m pressing the red SOS button but the watch

will not make the SOS calls?

Solution:

1. The Watch Face must be displayed to be able to
make the SOS call

2. Click the silver button to show the time and then
either press and hold down the red SOS button on

the watch face or the bottom button on the right

hand side for 3* seconds

3. If the watch face is displayed and you are pressing

the SOS button but no call is made – check for

your ‘4G connection’ by swiping the watch screen

upwards. If there are no green bars, you may be in

a mobile area with limited or no 4G connection

*NOTE: you can adjust how long the SOS button needs

to be held down for (from 1 second through to 10

seconds. Default is set at 3 seconds)

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5