McAfee VirusScan Home Edition User Manual
PRODUCT GUIDE
McAfee VirusScan Home Edition
VERSION 7.0
COPYRIGHT
© 2002 Networks Associates Technology, Inc. and its Affiliated Companies. All Rights Reserved. No
part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or
translated into any language in any form or by any means without the written permission of
Network Associates, Inc.
TRADEMARK ATTRIBUTIONS
ACTIVE SECURITY, ACTIVE SECURITY (IN KATAKANA), ACTIVEHELP, ACTIVESHIELD,
ANTIVIRUS ANYWARE AND DESIGN, BOMB SHELTER, CERTIFIED NETWORK EXPERT,
CLEAN-UP, CLEANUP WIZARD, CNX, CNX CERTIFICATION CERTIFIED NETWORK EXPERT
AND DESIGN, CYBERCOP, CYBERCOP (IN KATAKANA), CYBERMEDIA, CYBERMEDIA
UNINSTALLER, DESIGN (STYLIZED N), DISK MINDER, DISTRIBUTED SNIFFER SYSTEM,
DISTRIBUTED SNIFFER SYSTEM (IN KATAKANA), DR SOLOMON’S, DR SOLOMON’S LABEL,
ENTERPRISE SECURECAST, ENTERPRISE SECURECAST (IN KATAKANA), EZ SETUP, FIRST
AID, FORCEFIELD, GMT, GROUPSHIELD, GROUPSHIELD (IN KATAKANA), GUARD DOG,
HELPDESK, HOMEGUARD, HUNTER, ISDN TEL/SCOPE, LANGURU, LANGURU (IN
KATAKANA), M AND DESIGN, MAGIC SOLUTIONS, MAGIC SOLUTIONS (IN KATAKANA),
MAGIC UNIVERSITY, MA GICSPY, MAGICTREE, MCAF EE, MCAFEE (IN KATAKANA),
MCAFEE AND DESIGN, MULTIMEDIA CLOAKING, NET TOOLS, NET TOOLS (IN
KATAKANA), NETCRYPTO, NETOCTUPUS, NETSCAN, NETSHIELD, NETSTALKER,
NETWORK ASSOCIATES, NETXRAY, NOTESGUARD, NUTS & BOLTS, OIL CHANGE, PC
MEDIC, PC MEDIC 97, PCNOTARY, PGP, PGP (PRETTY GOOD PRIVACY), PRETTY GOOD
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SNIFFMASTER, SNIFFMASTER (IN HANGUL), SNIFFMASTER (IN KATAKANA), SNIFFNET,
STALKER, SUPPORTMAGIC, TIS, TMEG, TNV, TVD, TNS, TOTAL NETWORK SECURITY,
TOTAL NETWORK VISI BILITY, TOTAL NETWORK VISIBILITY (IN KATAKAN A), TOTAL
SERVICE DESK, TOTA L VIRUS DEFENSE, TRUSTED M AIL, UNINSTALLER, VIREX, VIRUS
FORUM, VIRUSCAN, VIRU SSCAN, WEBSCAN, WEBSHI ELD, WEBSHIELD (IN KATAKA NA),
WEBSNIFFER, WEBSTALK ER, WEBWALL, WHO’S WATCHING YOUR NETWORK,
WINGAUGE, YOUR E-BUSINESS DEFENDER, ZAC 2000, ZIP MANAGER are registered
trademarks of Net work As socia tes, Inc. and/or its affi liates i n the US an d/or ot her coun tries . All
other registered and unregistered trademarks in this document are the sole property of their
respective owners. © 2002 Networks Associates Technology, Inc. All Rights Reserved.
Issued August 2002 / Product Guide v7.0
Contents
1
Welcome to McAfee VirusScan Home Edition 7.0 . . . . . . . . . . . . 5
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
What’s new in this release? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
What comes with McAfee VirusScan Home Edition 7.0? . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
2
Installing McAfee VirusScan Home Edition . . . . . . . . . . . . . . . . . . 9
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Installation steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Troubleshooting installation problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
3
Getting Started with McAfee VirusScan Home Edition . . . . . . . 17
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
The Title bar and Tool bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Status information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
The Task pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Other McAfee VirusScan Home Edition features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
About VShield Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
VShield automatic protection settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
How to Start and St op VS hie ld Scan ne r . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Using Quarantine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
How to managing quarantined files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Safe & Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Safe & Sound configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Emergency disk creation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Using VirusScan With a Wireless Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
How VirusScan protects your wireless device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Product Guide iii
Contents
4
A
Updating McAfee VirusScan Home Edition . . . . . . . . . . . . . . . . . 31
About Instant Updater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Instant Updater features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Product Support and Customer Service . . . . . . . . . . . . . . . . . . . 33
Contacting Customer Service and Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
About McAfee-at-home.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Emergency Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Virus definition renewal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
iv McAfee VirusScan Home Edition
Welcome to McAfee VirusScan Home Edition 7.0
Introduction
Stop viruses and keep your PC safe with McAfee VirusScan! When you're
surfing the Internet, there's more to worry about than just viruses. You need
to be able to control the communications into and out of your PC to ensure that
your computer is safe. VirusScan destroys threats at all entry points to your PC
including email and synchronization with your PDA. It constantly monitors
and stops virus-like activi ty on your computer to prevent any new threats
from spreading. If you've got an Internet connection, you need more than just
anti-virus protec tion, you need VirusS can!
What’s new in this release?
n Hostile Activity Watch Kern el (HAWK) constantly monitors your
computer for virus-like activity providing even more protection from
Internet-based threats. It looks for events that may indicate new
mass-mailers are present, or attachments with double file extensions.
HAWK has been enhanced to include email clients other than just
Microsoft Outlook - it now supports Outlook Express, Eudora, and other
email that uses SMTP (Simple Mail Transfer Protocol) - this includes
many popular email clients however does not include Internet-based
email (like Hotmail, for example).
1
n Script Stopper™: Many of the fastest spreading viruses, like I Love You,
use scripts to infect your PC. VirusScan 7 stops new malicious threats
from infecting your system with Script Stopper
constant monitoring to detect actions that are often included in
script-based viruses, Script Stopper
activity and will stop the actions that are initiated on your computer
without your knowl edge. Script Stopper
malicious script actions to keep your computer safe from script -initiated
threats.
n Integrated with Windows Ex plorer: VirusScan 7 includes a Windows
Explorer plug-in that lets you quickly scan files and access other
VirusScan features directly from Windows Explorer making it easier
than ever to use award-winning VirusScan technology.
™ alerts you of the attempted
™. Using HAWK's
™ detects, alerts, and blocks
Product Guide 5
Welcome to McAfee VirusScan Home Ed it ion 7.0
n Microsoft Office Integration: VirusScan 7 scans Microsoft Office 2000+
documents to provide extra protection to users of Microsoft Word, Excel,
and PowerPoint (2000+) in the event that VShield background scanning
must be disabled.
n Usability enhancements: McAfee VirusScan Home Edition 7.0 includes
many user interface enhancements to make it easier than ever to keep
your computer and electronic files virus free.
What comes with McAfee VirusScan Home Edition
7.0?
McAfee VirusScan Home Edition 7.0 consists of several components that
combine one or more related programs, each of which play a part in defending
your computer against viruses and other malicious software. These
components are:
n The VirusScan Home page. This is your central entry point in using all
of tasks and components. The Home page provides relevant information
such as your computer’s current Automatic Protection Settings status
and version information about your virus definitions. The Home page
also informs you if an update to McAfee VirusScan Home Edition is
available for download and the total number of scan operations
performed.
n On-Demand Scanning (ODS). On-demand scanning enables you to
scan at any time. For example, if you suspect you have come in contact
with an infected file, but have not accessed the file, you may manually
scan the suspect file, folder, drive, etc.
To perform an on-demand scan, simp ly sel ect th e Scan for vi ru ses now
task from the McAfee VirusScan Home Editio n 7.0 Home page.
n The VShield Scanner. This is an On-access Scanning (OAS) component
that gives you continuous anti-virus pro tectio n fro m vir us es tha t arriv e
on floppy disks, from your network, or from various sources on the
Internet. The VShield scanner starts when you sta rt your compu ter, and
stays in memory until you shut down. A flexible set of property pages
lets you tell the scanner which parts of your system to examine, what to
look for, which parts to leave alone, and how to respond to any infected
files it finds. In addition, the scanner can alert you when it finds a virus,
and can summarize each of its actions.
6 McAfee VirusScan Home Edition 7.0
Welcome to McAfee VirusScan Home Edition 7.0
n Hostile Activity Watch Kern el. HAWK monitors your computer for
suspicious activity that may indicate a virus is present on your system.
As opposed to VirusScan, which cleans the virus, HAWK prevents
viruses, worms, and trojans from spreading furt her. HAWK moni tors
e-mail clients such as Outlook, Outlook Express, Eudora, and any other
client that supports SMTP (Simple Mail Transfer Protocol), but does not
support Internet-based e-mail such as MSN’s Hotmail.
HAWK incorporates McAfee’s Script Stopper
™ to detect, alert, and
block malicious script actions to keep your computer safe from
script-initiated threats.
n Safe & Sound. This component allows you to create backup sets in
protected volume files, which is the safest and preferred type of backup.
A protected volume file is a sectioned-off area of the drive, sometimes
called a logical drive.
NOTE
Safe & Sound is a VirusScan utility that is only functional when
McAfee VirusScan Home Edition 7.0 is installed in conjunction
with a Windows 98, Windows 98 SE, or Windows Me operating
system.
n Quarantine. This component allows you to move infected files to a
quarantine folder. This moves infected files from areas where they can
be accessed and enables you to clean or delete them at your convenience.
n The E-mail Scan extension. This component allows you to scan your
Microsoft Exchange or Outlook mailbox, or public folders to which you
have access, directly on the server. This invaluable “x-ray” peek into
your mailbox means that VirusScan software can find potential
infections before they make their way to your desktop, which can stop a
Melissa-like virus in its tracks.
n The Emergency Disk creation utility. This essential utility helps you to
create a floppy disk that you can use to boot your computer into a
virus-free environment, then scan essential system areas to remove any
viruses tha t could load at startup.
n Bootable CD. The VirusScan Installation CD includes a CD version of
the emergency startup disk. If your computer is configured to start using
its CD drive, then you can use the CD to boot your computer in to a
virus-free environment th en scan for viruses that load during startup.
n McAfee Instant Update r. Enables your computer to automatically
communicate with McAfee while you are connected to the internet and
inquire of the availability of product updates, updates to anti-virus
signature files, and updates to the VirusScan scan engine. You will also
use this feature to register your McAfee product.
Product Guide 7
Welcome to McAfee VirusScan Home Ed it ion 7.0
n Wireless device protection. In addition to total anti-virus protection for
your PC, VirusScan protects your wireless device and PC from harmful
viruses transferred during the synchronization process.
n Command-line Scanner s . This component consists of a set of
full-featured scanners you can use to run targeted sca n operat ions f rom
the MS-DOS Prompt or Command Prompt windows, or from protected
MS-DOS mode. The set includes:
M SCAN.EXE, a scanner for 32-bit environments only. This is the
primary command-line interface. When you run this file, it first
checks its environment to see whether it can run by itself. If your
computer is running in 16-bit or protected mode, it will transfer
control to one of the other scanners.
M SCANPM.EXE, a scanner for 16-bit and 32-bit environments. This
scanner provides you with a full set of scanning options for 16-bit
and 32-bit protected-mode DOS environments. It also includes
support for extended memory and flexible memory allocations.
SCAN.EXE will transfer control to this scanner when its specialized
capabilities can enable your scan operation to run more efficiently.
M SCAN86.EXE, a scanner for 16-bit environments only. This scanner
includes a limited set of capabilities geared to 16-bit environments.
SCAN.EXE will transfer control to this scanner if your computer is
running in 16-bit mode, but without special memory
configurations.
M BOOTSCAN.EXE, a smaller, specialized scanner for use primarily
with the Emergency Disk utility. This scanner ordinarily runs from
a floppy disk you create to provide you with a virus-free boot
environment.
All of the command-line scanners allow you to initiate targeted scan
operations from an MS-DOS Prompt or Command Prompt window, or
from protected MS-DOS mode. Ordinarily, you'll use the VirusScan
application's graphical user interface (GUI) to perform most scanning
operations, but if you have trouble starting Windows or if the VirusScan
GUI components will not run in your environment, you can use the
command-lin e scanners as a backup.
8 McAfee VirusScan Home Edition 7.0
Installing McAfee VirusScan Home Edition
Before you begin
McAfee distribu tes VirusScan sof tware in two ways:
1 As an archived file that you can download from the McAfee web site.
2 On CD-ROM.
Although the method you use to transfer VirusScan files from an archive
obtained via download differs from the method you use to transfer files from
a CD that is placed in your CD-ROM drive, the installation steps followed after
that are the same for both distribution types. Review the system requirements
shown below to verify that VirusScan software will run on your system.
System requirements
To install this product, you require the following:
Desktop and notebook computers
To use McAfee VirusScan Home Edition you need:
2
n Windows 98, Windows Me, Windows 2000 Professional, Windows XP
Home Edition, or Windows XP Professional.
n Internet Explorer 4.01, Service Pack 2 or higher required; IE 5.01 or later
recommended.
n 55 megabytes (MB) of hard disk space required.
n 32 MB of RAM.
n An Intel Pentium-class or compatible processor rated at 100 MHz or
higher.
n CD-ROM drive.
n To take full advantage of your McAfee product's Instant Updater
feature, you should have an Internet connection, either through your
local-area network, or via modem and an Internet service provider.
Product Guide 9
Installing McAfee VirusScan Home Edition
Additional requirements for wireless devices
Palm OS and Palm requirements
McAfee VirusScan for Palm Desktop with HotSync Manager 3.0 will install
and run on any IBM PC or PC-compatible computer equipped with Palm
Desktop 3.0 or later. The latest version of Palm Desktop and HotSync 3.0 is a
free download from Palm's site (at www.palm.com). The device-resident
portion is quite simple and should work on any device with the Palm OS.
Windows CE or Pocket PC system requirements
McAfee VirusScan for Windows CE or Pocket PC will install and run on any
IBM PC or PC-compatible computer equipped with ActiveSync 3.0 or later.
Any CE device with ActiveSync 3 will function properly.
Symbian EPOC system requ ireme nts
McAfee VirusScan for Symbian’s EPOC will install and run on any IBM PC or
PC-compatible computer equipped with PsiWin 2.3 (or equivalent for
non-Psion EPOC devices. All EPOC devices should ship with PsiWin 2.3
/EPOC Connect 5. These include:
n Psion Revo
n Psion Series 5mx
n Psion Series 7
n Psion netBook
n Oregon Scientific Osaris
n Ericsson MC218
n Ericsson R380
If you have an older device but the current PsiWin/EPOC Connect software,
McAfee VirusScan for Symbian’s EPOC will function properly, including the
Psion HC, the MC series, the Workabout series, all Psion Series 3 models, the
Psion Sienna, the Psion Series 5, the Geofox One, and the Phillips Illium.
If you do not have PsiWin 2.3, Symbian offers a free product called EPOC
Connect Lite which also works.
10 McAfee VirusScan Home Edition
Installation steps
After inserting the McAfee VirusScan Home Edition installation CD into your
computer’s CD-ROM drive, an Autorun image should automatically display.
To install McAfee VirusScan Home Edition software immediately, click Install
McAfee VirusScan Home Edition, then skip to Step 5 to continue with Setup.
Use the steps b e low to i nst al l you r sof twa re.
1 If your computer runs Windows 2000 Professional or Windows XP
(Home or Professional), log on to your computer as a user with
administrative rights. You must have administrative rights to install this
software.
2 Insert the McAfee VirusScan Home Edition CD in to your computer’s
CD-ROM drive. If the Installation Wizard does not automatically
display, go to Step 3. Otherwise, skip to Step 4.
3 Use the following procedure if the Autorun installation menu does not
display, or, if you obtained your software via download at a McAfee web
site.
a From the Windows Start menu, select Run.
b Type <X>:\SETUP.EXE in the text box provided, then click OK.
Installing McAfee VirusScan Home Edition
The Run dialog box displays.
4 Here, <X> represents the drive letter for your CD-ROM drive or the path
to the folder that contains your extracted files. To search for the correct
files on your hard disk or CD-ROM, click Browse.
a Before proceeding with the installation, Setup first checks to see
whether your computer has the Microsoft Windows Installer (MSI)
utility running as part of your system software. If your computer
runs Windows XP, the current version of MSI already exists on
your system. If your computer runs an earlier Windows release,
you may still have MSI in your computer if you previously installed
other software that uses MSI. In either of these cases, Setup will
display its first wizard pane l immediately. Skip to Step 5 t o
continue.
b If Setup does not find MSI or an earlier version of MSI is installed
in your computer, it installs files necessary to continue the
installation, then prompts you to restart your computer. Click
Restart System. When your computer restarts, Setup will continue
from where it left off.
5 Refer to steps displayed on the Installation Wizard to complete your
installation.
Product Guide 11
Installing McAfee VirusScan Home Edition
NOTE
If your computer does not have the required fonts to view the End
User’s License Agreement (EULA), then you may locate the
appropriate EULA o n your McAfee software installation CD. Y ou
must read and agree to the terms of the agreement to complete your
installation.
12 McAfee VirusScan Home Edition
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