MBTelehealth TRC4 Remote Quick Reference Manual
If you encounter errors, call the Service Desk and provide
them with this information:
• Identify yourself and advise them that this is for an Urgent
Telehealth Clinical Consultation Involving a Neonate.
• Provide your location and the VCU # (found on the sticker on
the monitor and/or equipment).
X X X X X X X
Main Camera
Microphone
Arrow Keys
Volume + and -
Layout
Call
OK/Menu
Zoom + and -
Selfview
End Call
Quick Reference Guide
Urgent Neonatology
Clinical Consult-Patient Site
TRC4 Remote
Service Desk 204-940-8500 Option 4
or toll-free 1-866-999-9698 Option 4
Instructions
Call the Transport Hotline at
1
204-787-2794
Advise them that you have an urgent
2
clinical consult and need them to
connect to you via telehealth using your
5 digit number:
(see back page on where to locate the 5 digit number)
Pick up the Tandberg Remote Control
3
and press OK to wake up the monitor
and the camera.
Press the Yellow Mic off button
4
to unmute your microphone.
(The microphone icon will disappear
from the right hand corner of your
screen once unmuted.)
Far End
TRC4 Remote
Additional Information
• To adjust the camera, use the zoom and direction
arrow keys on the remote control
• When your microphone is on, the other site can hear
all of your conversations.
www.mbtelehealth.ca
The specialist will connect to you and
5
you will then see them on the monitor.
Ensure the other site can see you and
hear you. (Press the Layout button
once to see a picture in picture image
of your site.)
If NICU is not able to hear your site,
stay connected and call HSC NICU at
204-787-2565.
Assist with the patient assessment
6
throughout the session by moving the
camera or the patient if requested by
the specialist.
When the session has ended use the
7
red End Call button to
disconnect at the end of every call.
rev 25Oct2018 Page 1 of 2
Quick Reference Guide
Urgent Neonatology
Clinical Consult-Patient Site
TRC4 Remote
Service Desk 204-940-8500 Option 4
or toll-free 1-866-999-9698 Option 4
Your 5 Digit Number
If the other site does not know your 5 digit number - you can nd it as shown below.
Equipment Label
5 digit dialing #
New label
X X X X X X X
Problems Getting Connected
Issue Possible Cause Resolution
No power to the Monitor, Codec, and
Router
“No Signal” message on monitor • Codec is not turned on
Blank Screen • Monitor is not on
Unable to connect • Codec or router is not on
• Power button on cart is not turned on
• Power bar is not turned on
• Individual equipment pieces not turned on
• Codec is in sleep mode
• Codec is in sleep mode
• Video source is incorrect
• Router is not connected to MBT drop
WPG-HSC-VCUx (XXXXX)
• Turn on cart using button below monitor
• Turn on power bar
• Turn each piece of equipment on individually
• Plug in and turn on codec
• Press any button on remote to wake codec
• Turn on monitor
• Press any button on remote to wake codec
• Press main camera button
• Plug in and turn on codec and/or router
• Connect router to MBT drop
Problems After Connection
Issue Possible Cause Resolution
Far-end site unable to hear you • Your microphone is muted
• Mic is obstructed or too far from person
Unable to hear far-end site • Microphone is muted at far end site
• Near end monitor and/or codec Volume too low
www.mbtelehealth.ca
rev 25Oct2018 Page 2 of 2
• Un-mute your microphone
• Ensure microphone points towards the person speaking
• Try to instruct far site to un-mute their microphone
• Increase the volume on the monitor and/or the codec
• Check headphone connection and volume.
Loading...