Mazda European Roadside Assistance User Manual
M{zd{ European
Roadside Assistance
Handbook
Contents
Introduction 4-5
Important Information 5-6
Mazda European Assistance 7-13
UK Cover 8-10
European Cover 10-11
Assistance Exclusions 12
Denition of Words 13-14
Change Of Address 15-16
Transfer of Ownership Form 17-18
Welcome
As part of your Mazda vehicle purchase experience you benet from the peace of mind of having Mazda European Assistance. It is
very important that you read the whole of this document. If you do not understand anything please ask for further information.
This document gives you full details of your cover, please keep it in a safe place.
Mazda European Assistance has been designed to protect you against the costs incurred in the event of a breakdown/immobilisation
of the vehicle occurring within the area of cover.
All the details of how to make a claim together with conditions of your cover are set out in the following pages.
How your cover works
Unless specically mentioned the benets and exclusions within each section, apply to the covered vehicle. Your cover does not cover
all possible events and expenses.
Certain words have a special meaning as shown under the heading ‘Denition of words’. These words have been highlighted by the use
of bold print throughout the handbook.
Introduction
Important Telephone Numbers
Assistance in the UK 0800 777 179* or 020 8649 8626
Assistance in Europe +44 20 8649 8626
* Freephone number from landlines, charges may apply when calling from a mobile.
4
5
Mazda European Assistance in the UK
Local Recovery / Roadside Assistance
• Onward Travel OR overnight Accommodation up to £100 including VAT per beneciary OR Car Hire up to a maximum of 2 days
(subject to Mazda European Assistance rst providing Local Recovery / Roadside and Home Assistance).
Mazda European Assistance Europe
Local Recovery / Roadside Assistance
• Onward Travel OR overnight Accommodation up to €100 per beneciary or Car Hire up to a maximum of 5 days (subject to Mazda
European Assistance rst providing Local Recovery / Roadside and Home Assistance).
Summary Of Cover
Important Information
Mazda Accident Management
Mazda Accident Management is a free service available to all Mazda customers. The service is designed to assist you following a trafc
accident and your claim will be efciently handled by a dedicated case handler. They will liaise with you, the Mazda approved accident repair
centre and your insurer to ensure that:
• The repair process proceeds with the minimum of delay and inconvenience
• Your vehicle is repaired to the best possible standards by fully trained technicians who have detailed knowledge of the Mazda vehicle range.
Where possible, genuine Mazda parts will be used to make sure your vehicle is repaired to Mazda’s original manufacturing specication and a
free courtesy car will be made available to you. In addition, if the accident was the responsibility of a third party, the service will pursue claims
for any uninsured losses or personal injury compensation.
If you’re involved in an accident, call Mazda First on 0800 015 0367.
Remember it is your right to have your vehicle repaired at a repairer of your choice. We recommend a Mazda Approved bodyshop where
we can assure you that your vehicle will be repaired back to factory standards by Mazda trained repairers using genuine Mazda parts.
6
Data Protection
Information about your policy may be shared between Mazda Motors UK Limited, us and our partners for administration purposes.
You should understand that the information you provide will be used by us, our representatives, industry governing bodies and
regulators to handle claims and prevent fraud. This may involve transferring information to other countries (some of which may have
limited or no data protection laws). We have taken steps to ensure your information is held securely.
Your information may be used by us, our partners and members of the Allianz Global Assistance group and shared with Mazda
Motors UK Limited companies for marketing and research purposes or to inform you from time to time about new products or
services. If you do not want to receive marketing information please write to Mazda European Assistance, PO Box 1149,
Croydon, CR9 1ZQ. You have the right to access your personal records.
Transfer of Ownership
If your car is sold directly to a private individual, the remaining cover may be transferred to the new owner. Please note that the form
later in this booklet must be signed by the current registered keeper.
As soon as possible after the date of sale, please complete the form at the back of this document and send it to:
Mazda European Assistance, PO Box 1149, Croydon, CR9 1ZQ.
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