Maytag MAH5500B Owner's Manual
GUIDE
THE NEW MAYTAG NEPTUNE
®
WASHER
USER
USER
GUIDE
THE NEW MAYTAG NEPTUNE
®
WASHER
M
ODEL MAH5500B
Part No. 6 2717910 A/10/00 MCS No. 22003304
TABLE OF CONTENTS
Safety Instructions..................................................... 1
Operating Instructions ......................................... 2-5
Features.................................................................... 6-7
Care and Cleaning......................................................8
Storing the Washer.....................................................9
Replace Interior Light................................................9
Reverse the Door.......................................................9
Before You Call....................................................10-11
Operating Sounds.....................................................12
Questions and Answers ..........................................13
Warranty................................................................... 15
Guide de L’utilisateur ............................................. 16
Guía del Usuario ..................................................... 32
WARNING: To reduce the risk of fire, electric shock or injury to persons when
using the appliance, follow basic precautions, including the following:
1. Read all instructions before using the appliance.
2. As with any equipment using electricity and having moving parts, there are potential
hazards. To use this appliance safely, the operator should become familiar with the
instructions for operation of the appliance and always exercise care when using it.
3. Do not install or store this appliance where it will be exposed to the weather.
4. Install and level the clothes washer on a floor that can support the weight.
5. This appliance must be properly grounded. Never plug the appliance cord into a
receptacle which is not grounded adequately and in accordance with local and
national codes. See installation instructions for grounding this appliance.
6. To avoid the possibility of fire or explosion:
• Do not wash items that have been previously cleaned in, washed in, soaked in,
or spotted with gasoline, dry-cleaning solvents, or other flammable or explosive substances as they give off vapors that could ignite or explode.Hand wash
and line dry any items containing these substances.
Any material on which you have used a cleaning solvent,or which is saturated
with flammable liquids or solids, should not be placed in the clothes washer
until all traces of these liquids or solids and their fumes have been removed.
These items include acetone, denatured alcohol, gasoline, kerosene, some
liquid household cleaners, some spot removers, turpentine, waxes and wax
removers.
• Do not add gasoline, dry-cleaning solvents, or other flammable or explosive
substances to the wash water. These substances give off vapors that could
ignite or explode.
• Under certain conditions, hydrogen gas may be produced in a hot water
system that has not been used for 2 weeks or more. HYDROGEN GAS IS
EXPLOSIVE. If the hot water system has not been used for such a period,
before using a washing machine or combination washer-dryer, turn on all hot
water faucets and let the water flow from each for several minutes. This will
release any accumulated hydrogen gas. As the gas is flammable, do not smoke
or use an open flame during this time.
7. Unplug power supply cord before attempting to service your clothes washer.
8. Do not reach into the appliance if the tumbler is moving.
9. Do not allow children to play on or in the appliance. Close supervision of children
is necessary when the appliance is used near children.
10. Do not tamper with controls.
11. Do not repair or replace any part of the appliance or attempt any servicing unless
specifically recommended in published user-repair instructions that you understand
and have the skills to carry out.
12. Store laundry aids and other material in a cool, dry place where children cannot
reach them.
13. Do not wash or dry items that are soiled with vegetable or cooking oil.These items
may contain some oil after laundering. Due to the remaining oil, the fabric may
smoke or catch fire by itself.
14. Do not use chlorine bleach and ammonia or acids (such as vinegar or rust remover)
in the same wash. Hazardous fumes can form.
15. Do not machine wash fiberglass materials. Small particles can stick to fabrics washed
in following loads and cause skin irritation.
16. Before the appliance is removed from service or discarded, remove the door to the
washing compartment.
17. Do not sit on top of the clothes washer.
18. Inlet hoses are subject to damage and deterioration over time. Check the hoses
periodically for bulges, kinks, cuts, wear or leaks and replace them every five years.
WELCOME
Welcome and congratulations on your purchase of a Maytag Neptune®washer! Your
complete satisfaction is very important to us.
For best results,we suggest reading this material to help acquaint you with proper operating and maintenance procedures.
Should you need assistance in the future, it is
helpful to:
1) Have complete model and serial number
identification of your washer.This is located
on a data plate on the door.
Date of Purchase ______________________
Model Number ________________________
Serial Number ________________________
2) IMPORTANT: Keep this guide and
the sales receipt in a safe place for
future reference. Proof of original
purchase date is needed for warranty
service.
If you have questions, write us (include your
model, serial number and phone number) or
call:
Maytag Appliances Sales Company
Attn: CAIR
®
Center
P.O. Box 2370
Cleveland,TN 37320–2370
1-888-462-9824 USA and CANADA
1-800-688-2080 USA TTY
(for deaf, hearing impaired or speech
impaired)
(Mon.–Fri., 8am–8pm Eastern Time)
http://www.maytag.com
For service and warranty information, see page 15.
NOTE: In our continuing effort to
improve the quality of our appliances, it
may be necessary to make changes to
the appliance without revising this
guide.
1
I
MPORTANT SAFETY INSTRUCTIONS
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HESEINSTRUCTIONS
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O
PERATING INSTRUCTIONS
Press the appropriate pad for the type of load.This will determine the tumble/pause pattern and spin speed for
the cycle.
• The tub can be loaded completely full with dry
unfolded clothes. However, do not pack the tub tightly.
• Overloading may reduce washing efficiency and possibly cause creasing or wrinkling of the load.
• When washing big bulky items or a couple of small
items that do not fill the tub completely, such as a rug
or two sweaters, a few towels should be added for
improved tumbling and spin performance.
• When washing heavily soiled loads,it is very important
to avoid overloading the washer to assure good
cleaning results.
• To load a forgotten item, press the start/pause pad,
add the item, close the door and press the
start/pause pad.After a 15 to 30 second pause, the
cycle will resume.
For detailed information on sorting, pretreating stains, etc., see the enclosed Laundering Tips booklet.
Step 1
Step 2
NOTE:To assure that your additional items get clean,
do not wait more than five minutes after the cycle has
started to add the item.
LOAD THE CLOTHES WASHER
SELECT FABRICS
cotton sturdy – Normal tumble pattern and high speed spin. Use for towels,
jeans, sheets, linens, underwear, t-shirts.
wrinkle free – Reduced tumble pattern and spin speed to reduce wrinkling.
Use for dress shirts/pants, wrinkle free clothing, poly/cotton blend clothing.
delicates – Gentle tumble action and gentle spin speed. Use for dress
shirts/blouses, nylons, sheer or lacy garments.
hand wash –Alternating periods of short and long soak and gentle spin speed.
Use for items labeled hand wash.
heavy soil – Use for cleaning heavily soiled loads.
normal soil – Use for cleaning moderately soiled loads.This
setting will be appropriate for most loads.
light soil – Use for cleaning lightly soiled loads.
quick –The Quick setting offers a quick cycle time. Suggested
uses include freshening newly purchased clothes, or clothing
that has been packed away.
rinse – Choose this setting to rinse only and then spin.
spin – Spins only.
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Step 4
Step 3
Press the appropriate “ ” or down “ ” pads to select the wash and
rinse water temperatures. Follow the garment care label and chart below
for best results.
hot/cold – Whites & Heavily soiled color-fast items
warm/warm – Color-fast items. When warm rinse is selected, only the
third rinse will be warm.The first and second rinses will be cold to conserve
energy.
warm/cold – Wrinkle Free items
Color-fast items
cold/cold – Brightly colored items
Washable woolens
IMPORTANT: The washer features an automatic temperature control to provide a warm wash of approximately 105˚ F and cold wash
of approximately 70˚ F.
While the washer is filling, you may notice hot and cold water going through the dispenser when cold or warm wash temperatures are
selected. This is a normal function of the automatic temperature control feature as the washer determines the temperature of the water.
SELECT SOIL LEVEL/WASH OPTIONS
SELECT WASH/RINSE WATER TEMPERATURES
O
PERATING INSTRUCTIONS CONT.
Press the appropriate pad to select the Soil Level/Wash Option.
Step 7
4
Step 5
Press the appropriate pad(s) to select one or more options.
presoak – Adds 15 minutes of mostly soaking with minimal tumbling before
the regular cycle. Can be selected with any cycle.
stain cycle – Adds time to the wash and rinses for better stain removal.
Automatically provides a fourth rinse.
extra rinse – A fourth rinse at the end of the cycle to more completely
remove laundry additives and perfumes.
max extract – Use for jeans, towels, and bedding. Removes more water from
loads during spin.
delay wash – Allows the start of any cycle to be delayed for up to 9 hours.
Make the appropriate selection for your load, then press the delay wash pad
once for one hour or press the pad again to increase the delay wash time up
to 9 hours in one hour increments.
Step 6
Press the “+” or “-” signal pad to increase or decrease the end of cycle signal volume.
• Close the door.
• Add detergent and additives to the dispenser (See page 6).
• Push the start/pause pad.
• When the washer is started after a pause, there may be up to a 30
second delay before continuing the cycle.
NOTE:When the cycle is complete, the door locked light will go out.The door
will open easily. DO NOT attempt to open the washer door when the door
locked light is illuminated.To add a forgotten item, see pg. 2.
SELECT OPTIONS
NOTE:To minimize wrinkling of wrinkle free fabrics, using the Max Extract
option with these loads is not recommended.
SELECT THE SIGNAL
START YOUR MAYTAG NEPTUNE®WASHER
Pressing off cancels the cycle and stops the washer,
5
After pressing start/pause, this display will show the estimated time remaining in the cycle.
door locked – Lights whenever the door of the clothes washer is locked. The door
can be unlocked by pressing the start/pause pad to stop the washer.
Pad Indicator Lights – The indicator lights above the pads will illuminate when the
pad is selected.
W
ATER USE
The amount of water used will vary with each load. The
Maytag Neptune®clothes washer uses an adaptive fill valve to
provide the appropriate amount of water for efficient cleaning
performance and conservation of water and energy.
ESTIMATED TIME DISPLAY
INDICATOR LIGHTS
O
PERATING INSTRUCTIONS CONT.
6
F
EATURES
Your Maytag Neptune®washer is
designed to use either high efficiency
(HE) detergents or regular detergents
normally used with top-loading
washers.
• For best cleaning results, use a high efficiency detergent such as Tide HE or Wisk HE*. High efficiency
detergents contain suds suppressors which reduce
or eliminate suds.When less suds are produced, the
load tumbles more efficiently and cleaning results are
maximized.
• When using regular detergent formulated for toploading washers, it is important to pay close attention to the soil level of the load, load size, and water
hardness**. To avoid over-sudsing, reduce the
amount of detergent used with soft water or with
small or lightly soiled loads.
1. Pour laundry detergent directly into the detergent
compartment before starting the clothes washer or
as it is filling.
2. If color-safe bleach is to be used, it should be added
with detergent to the detergent compartment for
best results.
• When adding color-safe bleach with detergent, it is
best if both laundry products are in the same form;
granular or liquid.
The automatic dispenser consists of three compartments
which hold 1) liquid or granular detergent and color safe
bleach, 2) liquid chlorine bleach and 3) liquid fabric softener. All laundry products can be added at once in their
respective dispenser compartments. They will be dispensed at the appropriate time for most effective cleaning.
After loading the laundry additives into the dispenser,
close the dispenser lid.
* Brand names are trademarks of the respective manufacturers.
** To determine water hardness in your area, contact your local
water utility or State University Extension office in your area.
If using the “PRESOAK” option, measure 1-
1
⁄2
times the amount of detergent.
DETERGENT
AUTOMATIC DISPENSER
DETERGENT COMPARTMENT
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LEACH COMPARTMENT
(Liquid Chlorine Bleach Only)
1. Add liquid chlorine bleach to the bleach compartment.
DO NOT exceed the MAX FILL line.The liquid chlorine bleach compartment will hold 3/4 of a cup.
2. Avoid splashing or over-filling the compartment.Over-
filling the compartment will release the liquid
chlorine bleach into the clothes washer too
early.
3. The washer automatically dispenses bleach into the
tub when there are approximately two minutes left in
the wash portion of the cycle. This maximizes the
effectiveness of the bleach.
4. The dispenser automatically dilutes liquid chlorine
bleach before it reaches the wash load.
1. Pour the recommended amount of liquid fabric softener into the softener compartment. For smaller
loads use less than one cap full.
2. Fabric softener may be diluted with warm water
until it reaches the MAX FILL line on the compartment. Do not dilute the liquid fabric softener
compartment above the MAX FILL line. If
the compartment is filled above the MAX
FILL line, fabric softener will enter the
clothes washer too early.
3. This compartment automatically dilutes and
releases liquid fabric softener at the proper time
during the rinse cycle.
NOTE:
• Never pour undiluted liquid chlorine bleach directly onto
the load or into the tub. It is a powerful chemical and
can cause fabric damage, such as weakening of the fibers
or color loss, if not used properly.
• If you prefer to use color-safe, non-chlorine bleach, add it
to the detergent compartment. Do not pour color-
safe bleach into the bleach compartment.
NOTE:
• Use the softener compartment only for liquid fabric
softeners.
• Using the Downy Ball* is not recommended with this
washer. It will not add fabric softener at the appropriate time. Use the dispenser on top of the washer.
* Brand names are trademarks of the respective
manufacturers.
SOFTENER COMPARTMENT
F
EATURES CONT.
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Turn off the water faucets after finishing the day’s
washing. This will shut off the water supply to the clothes
washer and prevent the unlikely possibility of damage from
escaping water.
Use a soft cloth to wipe up all detergent, bleach or other spills
as they occur.
Clean the following as recommended:
Control Panel – clean with a soft, damp cloth. Do not use
abrasive powders or cleaning pads. Do not spray cleaners
directly on the panel.
Cabinet – clean with soap and water.
Interior – hard water deposits may be removed, if needed,
using a recommended cleaner labeled clothes washer safe.
The dispenser may need to be cleaned periodically due to
laundry additive build-up. For easy clean-up of the dispenser, grasp the removable two-compartment container
(for bleach and softener) as shown in illustration #1. As
you begin to lift the two-compartment container, tilt
slightly inward, according to illustration #2 and remove
from the main dispenser.
Once the two-compartment container is removed from
the main dispenser, take it to a sink. Follow illustration #3
NOTE: Do not use any cleaning substance but water in the main dispenser. It is possible for cleaning substances
to drain into the tub. If this should happen, set the washer for a rinse and spin cycle to remove any cleaning substance from the washer before doing a load of laundry.
8
1 2 3
C
ARE AND CLEANING
CLEANING THE DISPENSER
to remove the cap covering the siphon tube for the bleach and
softener. Run warm water and a soft brush or cloth over the
two parts to remove any excess laundry additives.
Clean the main dispenser area using water and a soft cloth.
Once the main dispenser is clean, follow the illustrations in
reverse order to replace the two compartment container to
its original location.
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S
TORING THE CLOTHES WASHER
Instructions for replacing the bulb:
1) Unplug or disconnect the clothes washer from the electrical power supply.
2) Open the door.
3) Unscrew the light bulb counter clockwise from the socket.
4) Replace the bulb with a 10 watt candelabra base light bulb and rotate clockwise.
5) Plug in or reconnect clothes washer to the power supply.
Clothes washer door swing direction can be changed using the following procedure:
1) Swing door fully open and support it while removing four hinge screws (which hold hinges to door assembly).
2) Move the door to a work surface and transfer four door screws to the opposite side of the door assembly.
3) Remove one screw holding top hinge to cabinet and one screw holding top hinge cover to cabinet (opposite side).
4) Remove hinge and bracket from cabinet by moving them up and down to a position where they are released.
5) Install hinge and bracket in swapped locations and drive screws to attach them securely to the cabinet.
6) Compare top hinge and top bracket to bottom hinge and bottom bracket for correct hinge assembly position.
7) Repeat procedures 4 through 6 for bottom hinge to cabinet and bottom bracket to cabinet.
8) Support door in fully open position on hinge side and drive four screws to securely attach hinges to door assembly.
9) Close door and check to see that clothes washer operates properly.
Washers can be damaged if water is not removed from hoses
and internal components before storage. Prepare the washer
for storage as follows:
• Select the cotton/sturdy and quick setting and add one
cup of bleach to the detergent dispenser without clothes
in the tumbler. Run the clothes washer through a complete
cycle.
• Turn the water faucets off and disconnect the inlet hoses.
• Disconnect the clothes washer from the electrical supply and
leave the washer door open to let air circulate inside the tumbler.
• If the washer has been stored in below-freezing temperatures,
allow time for the washer to thaw out prior to use.
For information on long-term storage or storage of your washer during extreme cold temperatures,
call Maytag Customer Service toll-free at 1-888-462-9824.
U.S. customers using TTY for deaf, hearing impaired or speech impaired, call 1-800-688-2080.
R
EPLACE INTERIOR LIGHT
R
EVERSE THE DOOR
10
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EFORE YOU CALL
• Use Max Extract option.
• Try using a high efficiency detergent to reduce sudsing.
• Load is too small.Very small loads (one or two items) may not spin out completely.
• Make sure door is firmly closed.
• Make sure hose connections are tight.
• Make sure end of drain hose is correctly inserted and secured to drain facility.
• Avoid overloading.
• Use high efficiency detergent to prevent over-sudsing.
• Check fuse or reset circuit breaker.
• Straighten drain hoses. Eliminate kinked hoses. If there is a drain restriction,call for service.
• Close the door and push the start/pause pad. For your safety, washer will not tumble or
spin unless the door is closed.
• After pressing the start/pause pad, it will take a few moments before the clothes washer
begins to spin.The door must lock before spin can be achieved.
• See “Tub is Completely Full of Suds” below.
• Plug cord into live electrical outlet.
• Check fuse or reset circuit breaker.
• Close door and push the start/pause pad to start the clothes washer. For your safety,
washer will not tumble or spin unless door is closed.
• This may be a pause or soak period in the cycle. Wait briefly and it may start.
• Check screens on inlet hoses at the faucets for obstructions. Clean screens periodically.
• Run the clothes washer through another complete cycle using cold water.
• Reduce detergent amount for that specific load size, soil level and water hardness.
• Use high efficiency or low sudsing detergent specially formulated for front load washers.
• Turn both faucets on fully.
• Make sure temperature selection is correct.
• Make sure hoses are connected to correct faucets and inlet connections. Flush water line
before filling washer.
• Check the water heater. It should be set to deliver a minimum 120°F (49°C) hot water at
the tap. Also check water heater capacity and recovery rate.
• Disconnect hoses and clean screens. Hose filter screens may be plugged.
• When warm rinse is selected, only the final rinse will be warm. The first two
rinses will be cold.
• As the washer is filling, the water temperature may change as the automatic temperature
control feature checks incoming water temperature. This is normal.
For problem laundry solutions (i.e. fabric damage,
residue, tangling) and special laundry care procedures,
see the enclosed Laundering Tips booklet.
Fills with the
Wrong
Temperature
Water
Tub is Completely
Full of Suds
Stops
Won’t Spin
or Drain
Leaks Water
Load is Too Wet at
End of Cycle
CONT.
CHECK THESE POINTS IF YOUR MAYTAG NEPTUNE
®
WASHER...
11
B
EFORE YOU CALL CONT.
CHECK THESE POINTS IF YOUR MAYTAG NEPTUNE
®
WASHER...
• Be sure the door is tightly closed.
• Plug cord into a live electrical outlet. (Tub light should illuminate).
• Check fuse or reset circuit breaker.
• Press the start/pause pad.
• Turn both faucets on fully.
• Straighten inlet hoses.
• Disconnect hoses and clean screens. Hose filter screens may be plugged.
• Open and close the door, then push the start/pause pad.
• Check fuse or reset circuit breaker.
• Close the door and press the start/pause pad. For your safety, the clothes washer will not
tumble or spin unless the door is closed.
• Press the start/pause pad to stop the machine.
• It may take a few moments for the door lock mechanism to disengage.
• Open the door and wash the lower portion of the gray door seal with a solution of 1 cup
chlorine bleach to 2 cups water.
• Select the following control panel setting: Cotton/Sturdy, Hot/Cold, Heavy soil setting.
• Fill the bleach dispenser cup with liquid chlorine bleach and start the washer.
• Pour an additional 1/2 cup bleach into the detergent dispenser as the washer is filling.
• Allow the washer to complete the cycle.
• At the end of the cycle, open the door and dry the gray door seal.
• Clothes washer should be leveled properly as outlined in installation instructions.
• Check the leveling leg lock nuts are tightened.
• Be sure rubber feet are installed on leveling legs.
• Weak floors can cause vibration and walking.
• For information on normal operating sounds, see page 12.
For further assistance, call Maytag Customer Service toll-free at 1-888-4-MAYTAG (1-888-462-9824).
U.S. customers using TTY for deaf, hearing impaired or speech impaired, call 1-800-688-2080.
Door Locked Shut;
Will Not Open
Freshening
Your Washer
Is Noisy
Won’t Fill
Won’t Tumble
12
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PERATING SOUNDS
NORMAL OPERATING SOUNDS OF YOUR MAYTAG NEPTUNE
®
CLOTHES WASHER
High pitched sound during a spin cycle.
The motor increases speed to spin the tub to remove moisture from
the load.
Detergent is dispensed at the start of the cycle. Bleach is dispensed
during final minutes of wash. Fabric softener is dispensed during the
third rinse while the washer is filling.
The sealed balance ring around the tub contains a liquid and is
designed to make the washer spin smoothly.
The tub rotates one direction followed by a pause.The tub reverses
direction and pauses.This action continues throughout the cycle.
After reaching the maximum spin speed,the machine may reduce spin
speed slightly to create less noise and vibration.
The tumbler will begin to accelerate to speed, then slows back down
to redistribute the load more evenly when an unbalanced load occurs.
The Maytag Neptune
®
clothes washer uses a true adaptive fill and adds
more water during the wash cycle as it is needed.
Water flows through the dispenser to dilute and add bleach or fabric
softener at the appropriate time. This will occur even if bleach and
fabric softener are not used.
OR
Flushing water sound coming from
the dispenser area.
Sloshing or gurgling water sound
when washer is off and the tub is
rotated.
“Whirring” or “Sloshing” sound
followed by a pause, repeated
throughout the wash cycle.
Clothes washer maintains a slightly
reduced spin speed after achieving a
higher spin speed.
The spin speed slows down dramati-
cally when it sounds like an out-of-bal-
ance load.
Water is added after the washer
has been tumbling for a while.
Clicking/draining sounds when washer
is started
Before the washer starts to fill, it will make a series of clicking noises
to check the door lock and do a quick drain.
13
Q
UESTIONS & ANSWERS
Q. What’s the best cycle to use if I have stains on my laundry?
A. Select the stain cycle option pad and heavy soil setting. Pretreat the stains with a laundry pre-treat product. Refer to the
enclosed Laundering Tips booklet for more information on treating specific stains.
Q. How large of a load can I wash in my Maytag Neptune®washer?
A. The tub can be loaded completely full with dry, unfolded clothes. However, do not pack the tub tightly. If the load is heavily
soiled it is very important not to overload the washer.
Q. At the end of the cycle my load comes out wetter than normal.What causes this?
A. During tumble and spin the washer may have had difficulty getting to a full spin speed because the load was not evenly dis-
tributed.This can occur with small loads, heavy items or a load in which too much detergent was used, causing over-sudsing.
Q.
My laundry items seem to be very wrinkled at the end of the cycle. What can I do to correct the problem?
A. Wrinkling is caused by the combination of heat and pressure. Be sure wrinkle free or permanent press fabrics are washed
on the wrinkle free cycle,and a cold rinse is used. (See pg. 3 for WASH/RINSE Temperature).
DO NOT USE MAX-EXTRACT.
Q. My whites are not as white as I’d like.What can I do?
A. Wash white loads using the cotton/sturdy fabric selection. Select the hot wash/cold rinse temperature setting and put 3/4
cup of chlorine bleach in the bleach dispenser. The bleach will be dispensed in the final minutes of the wash providing for
optimal whitening. Maytag recommends a hot water wash temperature of 120-140˚ F (49˚- 60˚ C).
14
NOTES
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