Maytag MAH-1 User Manual
GUIDE
MAYTAG
NEPTUNE
®
WASHER
USER
GUIDE
USER
GUIDE
MAYTAG
NEPTUNE
®
WASHER
Part No. 6 2727060 B/10/02 MCS No. 22003304 ©2002 Maytag Appliances Sales Co.
TABLE OF CONTENTS
Safety Instructions ................................................ 1-2
Operating Instructions ........................................ 2-5
Water Use ................................................................. 5
Features .................................................................. 6-7
Care and Cleaning ................................................... 8
Storing the Washer .................................................. 9
Replace Interior Light ............................................. 9
Reverse the Door .................................................... 9
Before You Call ................................................. 10-12
Operating Sounds .................................................. 13
Questions and Answers ........................................ 14
Warranty .................................................................. 15
Guide de L’utilisateur ............................................ 16
Guía del Usuario .................................................... 34
MAH-1
1. Read all instructions before using the appliance.
2. As with any equipment using electricity and having moving parts,there are potential
hazards. To use this appliance safely,the operator should become familiar with the
instructions for operation of the appliance and always exercise care when using it.
3. Do not install or store this appliance where it will be exposed to the weather.
4. Install and level the clothes washer on a floor that can support the weight.
5. This appliance must be properly grounded. Never plug the appliance cord into a
receptacle which is not grounded adequately and in accordance with local and
national codes. See installation instructions for grounding this appliance.
6. To avoid the possibility of fire or explosion:
• Do not wash items that have been previously cleaned in, washed in, soaked
in, or spotted with gasoline, dry-cleaning solvents, or other flammable or
explosive substances as they give off vapors that could ignite or explode.
Hand wash and line dry any items containing these substances.
Any material on which you have used a cleaning solvent,or which is saturated
with flammable liquids or solids, should not be placed in the clothes washer
until all traces of these liquids or solids and their fumes have been removed.
These items include acetone, denatured alcohol, gasoline, kerosene, some
liquid household cleaners, some spot removers, turpentine, waxes and wax
removers.
• Do not add gasoline, dry-cleaning solvents, or other flammable or explosive
substances to the wash water. These substances give off vapors that could
ignite or explode.
• Under certain conditions, hydrogen gas may be produced in a hot water
system that has not been used for 2 weeks or more. HYDROGEN GAS IS
EXPLOSIVE. If the hot water system has not been used for such a period,
before using a washing machine or combination washer-dryer, turn on all
hot water faucets and let the water flow from each for several minutes.
This will release any accumulated hydrogen gas. As the gas is flammable,do
not smoke or use an open flame during this time.
WELCOME
Welcome and congratulations on your purchase of a Maytag Neptune®washer! Your
complete satisfaction is very important to us.
For best results,we suggest reading this material to help acquaint you with proper operating and maintenance procedures.
Should you need assistance in the future, it is
helpful to:
1) Have complete model and serial number
identification of your washer.This is located
on a data plate on the back door.
Date of Purchase ______________________
Model Number ________________________
Serial Number ________________________
2) IMPORTANT: Keep this guide and
the sales receipt in a safe place for
future reference. Proof of original
purchase date is needed for warranty
service.
If you have questions, write us (include your
model,serial number and phone number) or call:
Maytag Appliances Sales Company
Attn: CAIR® Center
P. O. Box 2370
Cleveland,TN 37320–2370
1-888-462-9824 USA and CANADA
1-800-688-2080 USA TTY
(for deaf, hearing impaired or speech
impaired)
(Mon.–Fri., 8am–8pm Eastern Time)
http://www.maytag.com
For service and warranty information, see page 15.
NOTE: In our continuing effort to
improve the quality of our appliances, it
may be necessary to make changes to
the appliance without revising this guide.
1
IMPORTANT SAFETY INSTRUCTIONS
S
AVE
T
HESEINSTRUCTIONS
1
2
3
4
6
5
To r educe the risk of fire, electric shock or injury to persons when using your appliance, follow basic precautions, including the following:
WARNING
Warning and Important Safety Instructions appearing in this manual are not meant to
cover all possible conditions and situations that may occur. Common sense, caution,
and care must be exercised when installing, maintaining or operating appliance.
Always contact your dealer, distributor,service agent, or manufacturer about problems
or conditions you do not understand.
WHAT YOU NEED TO KNOW ABOUT
SAFETY INSTRUCTIONS
WARNING – Hazards or unsafe practices
which COULD result in severe personal
injury or death.
CAUTION – Hazards or unsafe practices
which COULD result in minor personal
injury.
RECOGNIZE SAFETY SYMBOLS,
WORDS, LABELS
WARNING
CAUTION
C
ONT.
2
OPERATING INSTRUCTIONS
SAFETY INSTRUCTIONS CONT.
• The tub can be loaded completely full with dry unfolded
clothes. However, do not pack the tub tightly.
•Overloading may reduce washing efficiency and possibly
cause creasing or wrinkling of the load.
• When washing big bulky items or a couple of small items
that do not fill the tub completely, such as a rug or two
sweaters, a few towels should be added for improved
tumbling and spin performance.
• When washing heavily soiled loads, it is very important to
avoid overloading the washer to assure good cleaning
results.
•To load a forgotten item, press the start/pause pad, add
the item, close the door and press the start/pause pad.
After a 15 to 30 second pause, the cycle will resume.
For detailed information on sorting, pretreating stains, etc., see the enclosed Laundering Tips booklet.
Step 1
NOTE:To assure that your additional items get clean, do
not wait more than five minutes after the cycle has
started to add the item.
LOAD THE
CLOTHES W
ASHER
Unplug power supply cord before attempting to service your clothes washer.
8. Do not reach into the appliance if the tumbler is moving.
9. Do not allow children to play on or in the appliance. Close supervision of children is necessary when the appliance is used near chil-
dren.
Do not tamper with controls.
Do not repair or replace any part of the appliance or attempt any servicing unless specifically recommended in published user-repair
instructions that you understand and have the skills to carry out.
Store laundry aids and other material in a cool, dry place where children cannot reach them.
Do not wash or dry items that are soiled with vegetable or cooking oil.These items may contain some oil after laundering. Due to the
remaining oil, the fabric may smoke or catch fire by itself.
Do not use chlorine bleach and ammonia or acids (such as vinegar or rust remover) in the same wash. Hazardous fumes can form.
Do not machine wash fiberglass materials. Small particles can stick to fabrics washed in following loads and cause skin irritation.
Before the appliance is removed from service or discarded, remove the door to the washing compartment.
Do not sit on top of the clothes washer.
Inlet hoses are subject to damage and deterioration over time. Check the hoses periodically for bulges, kinks, cuts, wear or leaks and
replace them every five years.
16
17
18
7
8
9
10
12
13
14
11
15
3
OPERATING INSTRUCTIONS CONT.
Step 3
Press the appropriate “ ” or “ ” pad to select the wash and rinse water
temperatures. Follow the garment care label and chart below for best results.
hot/cold – Whites and heavily soiled color-fast items
warm/warm – Color-fast items.When warm rinse is selected, only the third
rinse will be warm.The first and second rinses will be cold to conserve energy.
warm/cold – Moderately soiled color-fast items; most wrinkle free items
cold/cold – Brightly colored, lightly soiled items; washable woolens
water heater (select models) – The water heater can be used with any
wash/rinse temperature to optimize cleaning performance.When on, the water
heater will help maintain the wash water temperature during the wash cycle.
IMPORTANT: The washer features an automatic temperature control to provide a warm wash of approximately 105˚ F and cold wash of
approximately 65˚ F.
While the washer is filling, you may notice just hot and/or just cold water going through the dispenser when cold or warm wash temperatures
are selected. This is a normal function of the automatic temperature control feature as the washer determines the temperature of the water.
SELECT WASH/RINSE WATER TEMPERATURES
Press the appropriate pad for the type of load.This will determine the tumble/pause pattern and spin speed for the cycle.
Step 2
NOTE:To minimize wrinkling of loads, select wrinkle free fabrics setting.
SELECT FABRICS
hand wash – Alternating periods of short and long soak and gentle spin
speed. Use for items labeled hand wash.
delicates – Gentle tumble action and gentle spin speed. Use for dress
shirts/blouses, nylons, sheer or lacy garments.
wrinkle free – Reduced tumble pattern and spin speed to reduce wrinkling. Use for dress shirts/pants, wrinkle free clothing, poly/cotton blend
clothing.
cotton sturdy – Normal tumble pattern and high speed spin. Use for
towels, jeans, sheets, linens, underwear, t-shirts.
Step 5
Press the appropriate pad(s) to select one or more options.
delay wash – Allows the start of any cycle to be delayed for up to 9
hours. Make the appropriate selection for your load,then press the delay
wash pad once for one hour or press the pad again to increase the delay
wash time up to 9 hours in one hour increments.
presoak – Adds 15 minutes of mostly soaking with minimal tumbling
before the regular cycle. Can be selected with any cycle.
stain cycle – Adds time to the wash and rinses for better stain removal.
Automatically provides a fourth rinse.
extra rinse – A fourth rinse at the end of the cycle to more completely
remove laundry additives and perfumes.
max extract (select models) – Use for jeans, towels, and bedding.
Removes more water from loads during spin.
max extract (select models):
longer spin – adds one minute to the spin time.
faster spin – use for jeans, towels and bedding. Removes more water
from loads during spin.
SELECT OPTIONS
FABRICS NOTE:To minimize wrinkling of wrinkle free fabrics,the Max
Extract options are not recommended. DO NOT overload the washer.
heavy soil – Use for cleaning heavily soiled loads.
normal soil – Use for cleaning moderately soiled loads.
This setting will be appropriate for most loads.
light soil – Use for cleaning lightly soiled loads.
quick – The Quick setting offers a quick cycle time.
Suggested uses include freshening newly purchased clothes,
or clothing that has been packed away.
rinse – Choose this setting to rinse only and then spin.
spin – Spins only.
Step 4
SELECT SOIL LEVEL/WASH OPTIONS
Press the appropriate pad to select the Soil Level/Wash
Option.
OPERATING INSTRUCTIONS CONT.
4
5
OPERATING INSTRUCTIONS CONT.
After pressing start/pause, this display will show the estimated time remaining
in the cycle.The estimated time remaining may fluctuate to better indicate the
wash time left in the cycle.
door locked – Lights whenever the door of the clothes washer is locked.The
door can be unlocked by pressing the start/pause pad to stop the washer.
Pad Indicator Lights – The indicator lights above the pads will illuminate
when the pad is selected.
The amount of water used will vary with each load.The Maytag Neptune
®
clothes washer uses an adaptive fill valve to provide the
appropriate amount of water for efficient cleaning performance and conservation of water and energy. Fill time will vary depending
on water pressure.
WATER USE
ESTIMATED TIME DISPLAY
INDICATOR LIGHTS
Step 7
Step 6
Press the “+” or “-” signal pad to increase or decrease the end of cycle signal volume.
• Close the door.
•Add detergent and additives to the dispenser (See page 6).
• Push the start/pause pad.
• When the washer is started after a pause, there will be a 30-second delay
before continuing the cycle.
NOTE:When the cycle is complete, the door locked light will go out.The
door will open easily. DO NOT attempt to open the washer door when the
door locked light is illuminated.To add a forgotten item, see pg. 2.
SELECT THE
S
IGNAL
START
YOUR MAYTAG N
EPTUNE
®
WASHER
Pressing off cancels the cycle and stops the washer,
6
FEATURES
Your Maytag Neptune®washer is
designed to use either high efficiency
(HE) detergents or regular detergents
normally used with top-loading
washers.
•For best cleaning results, use a high efficiency
detergent such as Tide HE or Wisk HE*. High efficiency detergents contain suds suppressors which
reduce or eliminate suds.When less suds are produced, the load tumbles more efficiently and
cleaning results are maximized.
• When using regular detergent formulated for toploading washers, it is important to pay close attention to the soil level of the load, load size, and
water hardness**. To avoid over-sudsing,
reduce the amount of detergent used with
soft water or with small or lightly soiled
loads.
1. Pour the recommended amount of laundry detergent directly into the detergent compartment
before starting the clothes washer or as it is filling.
2. If color-safe bleach is to be used, it should be added
with detergent to the detergent compartment for
best results.
• When adding color-safe bleach with detergent, it
is best if both laundry products are in the same
form; granular or liquid.
The automatic dispenser consists of three compartments which hold 1) liquid or granular detergent and
color safe bleach, 2) liquid chlorine bleach and 3) liquid
fabric softener. All laundry products can be added at
once in their respective dispenser compartments.They
will be dispensed at the appropriate time for most
effective cleaning.
After loading the laundry additives into the dispenser,
close the dispenser lid.
* Brand names are trademarks of the respective manufacturers.
** To determine water hardness in your area, contact your local
water utility or State University Extension office in your area.
DETERGENT
AUTOMATIC DISPENSER
DETERGENT COMPARTMENT
H
C
A
E
L
B
L
L
I
F
X
A
M
H
C
A
E
L
B
L
L
I
F
X
A
M
R
E
N
E
T
F
L
L
O
I
F
S
X
A
M
1.
2.
R
E
N
E
T
F
L
L
O
I
F
S
X
A
M
3.
7
*Brand names are trademarks of the respective manufacturers.
FEATURES CONT.
BLEACH COMPARTMENT
(Liquid Chlorine Bleach Only)
1. Add chlorine bleach to the bleach compartment.
DO NOT exceed the MAX FILL line. The liquid
chlorine bleach compartment will hold 3/4 of a
cup.
2. Avoid splashing or over-filling the compartment.
Over-filling the compartment will release
the liquid chlorine bleach into the clothes
washer too early.
3. The washer automatically dispenses bleach into the
tub when there are approximately two minutes left
in the wash portion of the cycle. This maximizes
the effectiveness of the bleach.
4. The dispenser automatically dilutes liquid chlorine
bleach before it reaches the wash load.
1. Pour the recommended amount of liquid fabric
softener into the softener compartment. For
smaller loads use less than one cap full.
2. Fabric softener should be diluted with warm water
until it reaches the MAX FILL line on the compartment. Do not fill above the MAX FILL line. If
the compartment is filled above the MAX
FILL line, fabric softener will enter the
clothes washer too early.
3. This compartment automatically releases liquid
fabric softener at the proper time during the rinse
cycle.
SOFTENER
COMPARTMENT
NOTE: 1. Never pour undiluted liquid chlorine
bleach directly onto the load or into the tub. It
is a powerful chemical and can cause fabric
damage, such as weakening of the fibers or color
loss, if not used properly. 2. If you prefer to use
color-safe, non-chlorine bleach, add it to the
detergent compartment. Do not pour color-safe
bleach into the bleach compartment.
NOTE: 1. Use the softener compartment only
for liquid fabric softeners. 2. Using the Downy
Ball* is not recommended with this washer.It will
not add fabric softener at the appropriate time.
Use the dispenser on top of the washer.
H
C
A
H
E
C
A
L
E
L
B
B
L
L
I
F
X
A
M
R
E
N
E
T
F
L
O
S
H
C
A
E
L
B
L
L
I
F
X
A
M
R
E
N
E
T
F
L
O
S
L
I
F
X
A
M
L
I
F
X
A
M
8
Turn off the water faucets after finishing the
day’s washing. This will shut off the water supply to
the clothes washer and prevent the unlikely possibility
of damage from escaping water.
Use a soft cloth to wipe up all detergent, bleach or
other spills as they occur.
Clean the following as recommended:
Control Panel – clean with a soft, damp cloth. Do
not use abrasive powders or cleaning pads. Do not
spray cleaners directly on the panel.
Cabinet – clean with soap and water.
The dispenser may need to be cleaned periodically due
to laundry additive build-up. For easy clean-up of the
dispenser,grasp the removable two-compartment container (for bleach and softener) as shown in illustration
#1. As you begin to lift the two-compartment container, tilt slightly inward, according to illustration #2
and remove from the main dispenser.
Once the two-compartment container is removed
from the main dispenser, take it to a sink. Follow illus-
NOTE: Do not use any cleaning substance but water in the main dispenser. It is possible for cleaning substances to
drain into the tub. If this should happen, set the washer for a rinse and spin cycle to remove any cleaning substance from
the washer before doing a load of laundry.
1 2 3
CARE AND CLEANING
CLEANING THE
DISPENSER
tration #3 to remove the cap covering the siphon tube
for the bleach and softener.Run warm water and a soft
brush or cloth over the two parts to remove any
excess laundry additives.
Clean the main dispenser area using water and a soft
cloth. Once the main dispenser is clean, follow the
illustrations in reverse order to replace the two compartment container to its original location.
The interior of the washer should be cleaned periodically to remove and dirt, soil, odor or bacteria residue
that may remain in the washer as a result of washing
clothes. We recommend taking the following steps
every 60 to 120 days to clean and freshen your washer
interior. The frequency with which the washer should
be cleaned and freshened depends on factors such as
usage, the amount of dirt, soil or bacteria being run
through your washer, or the use of cold water.
CLEANING THE
INTERIOR
To clean and freshen the washer interior:
1. Make a solution of one cup chlorine bleach and two
cups warm water. Be careful not to spill or splash
the bleach solution.
2. Wipe the lower portion of gray door seal with
bleach solution and soft cloth.
3. Fill the bleach dispenser with chlorine bleach.
4. Run the washer through a complete cycle using hot
water.
5. Repeat the wash cycle if necessary.
Hard water deposits may be removed, if needed using
a recommended cleaner labeled clothes washer safe.
R
E
N
E
T
F
L
O
L
I
S
F
X
A
M
H
C
A
E
L
B
L
L
I
F
X
A
M
C
H
A
E
L
B
L
L
I
F
X
A
H
C
A
E
L
B
L
L
I
F
X
A
M
R
E
N
E
T
F
L
L
O
I
F
S
X
A
M
M
E
R
N
E
T
F
O
S
L
L
I
F
X
A
M
9
STORING THE CLOTHES WASHER
Instructions for replacing the bulb:
1) Unplug or disconnect the clothes washer from the electrical power supply.
2) Open the door.
3) Unscrew the light bulb counter clockwise from the socket.
4) Replace the bulb with a 10 watt candelabra base light bulb and rotate clockwise.
5) Plug in or reconnect clothes washer to the power supply.
Clothes washer door swing direction can be changed using the following procedure:
1) Swing door fully open and support it while removing four hinge screws (which hold hinges to door assembly).
2) Move the door to a work surface and transfer four door screws to the opposite side of the door assembly.
3) Remove one screw holding top hinge to cabinet and one screw holding top hinge cover to cabinet (opposite side).
4) Remove hinge and bracket from cabinet by moving them up and down to a position where they are released.
5) Install hinge and bracket in swapped locations and drive screws to attach them securely to the cabinet.
6) Compare top hinge and top bracket to bottom hinge and bottom bracket for correct hinge assembly position.
7) Repeat procedures 4 through 6 for bottom hinge to cabinet and bottom bracket to cabinet.
8) Support door in fully open position on hinge side and drive four screws to securely attach hinges to door assembly.
9) Close door and check to see that clothes washer operates properly.
Washers can be damaged if water is not removed from
hoses and internal components before storage.
Prepare the washer for storage as follows:
• Select the cotton/sturdy and quick setting and
add one cup of bleach to the detergent dispenser
without clothes in the tumbler. Run the clothes
washer through a complete cycle.
•Turn the water faucets off and disconnect the inlet
hoses.
• Disconnect the clothes washer from the electrical
supply and leave the washer door open to let air
circulate inside the tumbler.
• If the washer has been stored in below-freezing
temperatures, allow time for any water left over in
the washer to thaw out prior to use.
For information on long-term storage or storage of your washer during extreme cold temperatures,
call Maytag Customer Service toll-free at 1-888-462-9824.
U.S. customers using TTY for deaf, hearing impaired or speech impaired, call 1-800-688-2080.
REPLACE
INTERIOR L
IGHT
REVERSE THE DOOR
10
BEFORE YOU CALL
CONT.
• Use Max Extract option.
•Try using a high efficiency detergent to reduce sudsing.
• Load is too small.Very small loads (one or two items) may become unbalanced and not spin
out completely.
• Make sure door is firmly closed.
• Make sure hose connections are tight.
• Make sure end of drain hose is correctly inserted and secured to drain facility.
•Avoid overloading.
• Use high efficiency detergent to prevent over-sudsing.
• Check fuse or reset circuit breaker.
• Straighten drain hoses. Eliminate kinked hoses. If there is a drain restriction, call for service.
• Close the door and push the start/pause pad. For your safety, washer will not tumble or
spin unless the door is closed.
• After pressing the start/pause pad, it will take 30 seconds before the clothes washer begins
to spin.The door must lock before spin can be achieved.
• See “Tub is Completely Full of Suds” below.
• Plug cord into live electrical outlet.
• Check fuse or reset circuit breaker.
• Close door and push the start/pause pad to start the clothes washer. For your safety,
washer will not tumble or spin unless door is closed.
• This may be a pause or soak period in the cycle. Wait briefly and it may start.
• Check screens on inlet hoses at the faucets for obstructions. Clean screens periodically.
• Run the clothes washer through another complete cycle using cold water.
• Reduce detergent amount for that specific load size, soil level and water hardness.
• Use high efficiency or low sudsing detergent specially formulated for front load washers.
• Turn both faucets on fully.
• Make sure temperature selection is correct.
• Make sure hoses are connected to correct faucets. Flush water lines.
• Check the water heater. It should be set to deliver a minimum 120°F (49°C) hot water at the
tap. Also check water heater capacity and recovery rate.
• Disconnect hoses and clean screens. Hose filter screens may be plugged.
• When warm rinse is selected, only the final rinse will be warm. The first two
rinses will be cold.
• As the washer is filling, the water temperature may change as the automatic temperature
control feature checks incoming water temperature. This is normal.
• While the washer is filling, you may notice just hot and/or just cold water going through the
dispenser when cold or warm wash temperatures are selected. This is a normal function of
the automatic temperature control feature as the washer determines the temperature of the
water.
For problem laundry solutions (i.e. fabric damage, residue, tangling) and special laundry care procedures, see
the enclosed Laundering Tips booklet.
Fills with the
Wrong
Temperature
Water
Tub is Completely
Full of Suds
Stops
Won’t Spin
or Drain
Leaks Water
Load is Too Wet at
End of Cycle
CHECK THESE POINTS IF YOUR
MAYTAG NEPTUNE
®
WASHER...
11
BEFORE YOU CALL CONT.
CHECK THESE POINTS IF YOUR
MAYTAG N
EPTUNE
®
WASHER...
• Be sure the door is tightly closed.
• Plug cord into a live electrical outlet. (Tub light should illuminate).
• Check fuse or reset circuit breaker.
• Press the start/pause pad.
• Turn both faucets on fully.
• Straighten inlet hoses.
• Disconnect hoses and clean screens. Hose filter screens may be plugged.
•Open and close the door, then push the start/pause pad.
• Check fuse or reset circuit breaker.
• Close the door and press the start/pause pad. For your safety,the clothes washer will not
tumble or spin unless the door is closed.
• Press the start/pause pad to stop the machine.
• It may take a few moments for the door lock mechanism to disengage.
• See Interior Cleaning, page 8.
• Clothes washer should be leveled properly as outlined in installation instructions.
• Check that the leveling leg lock nuts are tightened.
• Be sure rubber feet are installed on leveling legs.
• Weak floors can cause vibration and walking.
•For information on normal operating sounds, see page 13.
For further assistance, call Maytag Customer Service toll-free at 1-888-4-MAYTAG (1-888-462-9824).
U.S. customers using TTY for deaf, hearing impaired or speech impaired, call 1-800-688-2080.
Door Locked Shut;
Will Not Open
Freshening
Your Washer
Is Noisy
Won’t Fill
Won’t Tumble
12
Help codes may be displayed to help you better understand what is occurring with the washer.
HELP CODES
The washer detects that the door is open when
starting a cycle or the door is not locking.
The washer failed to lock the door.
Oversudsing has occurred. If this code disappears, the suds recovery cycle was successful.
The washer experienced a power failure.
The washer experienced difficulty draining.
The washer has repeatedly tried to unlock the
door but has been unsuccessful.
Motor not running properly.
The washer has tried to fill.
The washer door must be opened.
Close the door tightly and restart the cycle.
Close the door tightly and restart the cycle.
Reduce the amount of detergent used for that
specific load.
Restart the cycle. If code is still displayed, check
to make sure power cord is securely plugged in.
Check for a kinked drain hose.
Check for a plugged stand pipe.
Make sure door is tightly closed.Push the “Off”
button and then wait two minutes for the door
to unlock.
OR
Unplug the washer for two minutes and plug
back in.
Call for service. See below.
Make sure the water faucets are open all the
way.
Check for kinked hoses.
This is a safety feature. The door must be
opened before another cycle is started.
Code
Symbol Meaning Solution
For any codes not listed above, call Maytag Neptune®Priority One Service at 1-888-462-9824.The dedicated
Maytag Neptune®customer service representative will be able to assist you.
13
®
®
OPERATING SOUNDS
NORMAL OPERATING SOUNDS OF YOUR
MAYTAG
NEPTUNE
®
CLOTHES WASHER
High pitched sound during a spin cycle.
The motor increases speed to spin the tub to remove moisture from the
load.
Detergent is dispensed at the start of the cycle. Bleach is dispensed during
final minutes of wash. Fabric softener is dispensed during the third rinse
while the washer is filling.
The sealed balance ring around the tub contains a liquid and is designed to
make the washer spin smoothly.
The tub rotates one direction followed by a pause.The tub reverses direction and pauses.This action continues throughout the cycle.
After reaching the maximum spin speed,the machine may reduce spin speed
slightly for maximum performance.
The tumbler will begin to accelerate to speed, then slows back down to
redistribute the load more evenly when an unbalanced load occurs.
The Maytag Neptune
®
clothes washer uses a true adaptive fill and adds more
water during the wash cycle as it is needed.
Water flows through the dispenser to dilute and add bleach or fabric
softener at the appropriate time. This will occur even if bleach and
fabric softener are not used.
Before the washer starts to fill, it will make a series of clicking noises
to check the door lock and do a quick drain.
OR
Flushing water sound coming from
the dispenser area.
Sloshing or gurgling water sound
when washer is off and the tub is
rotated.
“Whirring” or “Sloshing” sound
followed by a pause, repeated
throughout the wash cycle.
Clothes washer maintains a slightly
reduced spin speed after achieving a
higher spin speed.
The spin speed slows down dramati-
cally when it sounds like an out-of-bal-
ance load.
Water is added after the washer
has been tumbling for a while.
Clicking/draining sounds when washer
is started.
14
®
®
QUESTIONS & ANSWERS
Q. What’s the best cycle to use if I have stains on my laundry?
A. Select the stain cycle option pad and heavy soil setting. Pretreat the stains with a laundry pre-treat product. Refer to the
enclosed Laundering Tips booklet for more information on treating specific stains.
Q. How large of a load can I wash in my Maytag Neptune®washer?
A. The tub can be loaded completely full with dry, unfolded clothes. However, do not pack the tub tightly. If the load is heavily
soiled it is very important not to overload the washer.
Q. At the end of the cycle my load comes out wetter than normal.What causes this?
A. During tumble and spin the washer may have had difficulty getting to a full spin speed because the load was not evenly dis-
tributed.This can occur with small loads, heavy items or a load in which too much detergent was used, causing over-sudsing.
Q.
My laundry items seem to be very wrinkled at the end of the cycle. What can I do to correct the problem?
A. Wrinkling is caused by the combination of heat and pressure. Be sure wrinkle free or permanent press fabrics are washed on
the wrinkle free cycle, and a cold rinse is used. (See pg. 3 for WASH/RINSE Temperature).
DO NOT USE MAX-
EXTRACT.
Q. My whites are not as white as I’d like.What can I do?
A. Wash white loads using the cotton/sturdy fabric selection. Select the hot wash/cold rinse temperature setting and put 3/4
cup of chlorine bleach in the bleach dispenser. The bleach will be dispensed in the final minutes of the wash providing for
optimal whitening. Maytag recommends a hot water wash temperature of 120-140˚ F (49˚- 60˚ C).
Full One Year Warranty
For one (1) year from the date of original retail purchase, any part which fails in normal home use will be repaired or replaced
free of charge.
Limited Warranty
After the first year from date of original retail purchase, through the time periods listed below, the parts designated below which
fail in normal home use will be repaired or replaced free of charge for the part itself, with the owner paying all other costs, including
labor, mileage and transportation.
Second Year – All parts.
Third through Fifth – Electronic control.
Third through Tenth – Drive motor.
Third through Lifetime – Stainless steel inner wash basket.
Additional Limited Warranty Against Rust-Through
Should an exterior cabinet, including the top and baseframe, rust through during the one year period starting from the date of retail
purchase, repair or replacement will be made free of charge. After the first, and through the tenth year, repair or replacement will
be made free of charge for the part itself, with the owner paying all other costs, including labor, mileage and transportation.
Please Note: This full warranty and the limited warranty apply when the washer is located in the United States or Canada.
Washers located elsewhere are covered by the limited warranty only, including parts which fail during the first two years.
The specific warranties expressed above are the ONLY warranties provided by the manufacturer.This warranty gives you specific
legal rights, and you may also have other rights that vary from state to state.
To Receive Warranty Service
To locate an authorized service company in your area contact the Maytag dealer from whom your appliance was purchased; or call Maytag Appliances Sales
Company, Maytag Customer Assistance at the number listed below. Should you not receive satisfactory warranty service, please call or write:
Maytag Appliances Sales Company
Attn: CAIR
®
Center
P. O. Box 2370
Cleveland,TN 37320-2370
U.S. or Canada (toll-free) 1-888-462-9824
U.S. customers using TTY for deaf, hearing impaired or speech impaired, call 1-800-688-2080.
When contacting Maytag Appliances Sales Company, Maytag Customer Assistance about a service problem, please include the following:
(a) Your name, address and telephone number.
(b) Model number and serial number (found on the lower center of the door opening) of your appliance.
(c) Name and address of your dealer and the date the appliance was purchased.
(d) A clear description of the problem you are having.
(e) Proof of purchase.
Maytag • 403 West Fourth Street North • P. O. Box 39 • Newton, Iowa 50208
CLOTHES WASHER WARRANTY
What is not covered by these warranties:
1. Conditions and damages resulting from any of the following:
a. Improper installation, delivery or maintenance.
b. Any repair,modification, alteration or adjustment not authorized
by the manufacturer or an authorized servicer.
c. Misuse, abuse, accidents or unreasonable use.
d. Incorrect electric current, voltage or supply.
e. Improper setting of any control.
2. Warranties are void if the original serial numbers have been removed,
altered, or cannot be readily determined.
3. Light bulb
4. Products purchased for commercial or industrial use.
5. The cost of service or service call to:
a. Correct installation errors.
b. Instruct the user on proper use of the product.
c. Transport the appliance to the servicer.
6. Consequential or incidental damages sustained by any person as a result
of any breach of these warranties.
Some states do not allow the exclusion or limitation of consequential or incidental damages, so the above exclusion may not apply.
User’s Guides, service manuals and parts catalogs are available from
Maytag Appliances Sales Company, Maytag Customer Assistance.
Loading...