GAMA certification applies to all residential
electric water heaters with capacities of 20 to
120 Gallons. Input rating of 12 Kw or less at a
voltage no greater than 250 V.
Model Numbers
HE21250PC
HE21282PC
FOR POTABLE WATER
HEATING ONLY
NOT SUITABLE FOR
SPACE HEATING
A WARNING
READ THE GENERAL SAFETY SECTION BEGINNING ON INSIDE
COVER AND THEN THIS ENTIRE MANUAL BEFORE INSTALLING OR
OPERATING THIS WATER HEATER.
Save this Manual for Future Reference.
___________________________________
Caution:
Read and Follow All
Safety Rules and
Operating Instructions
Before First Use of
This Product.
Safety Instructions
AWARNING
Improper installation, adjustment, alteration, service
or maintenance can cause DEATH, SERIOUS BODILY
INJURY, OR PROPERTY DAMAGE. Refer to this manu
al for assistance consuit your local utility or call
Maytag Customer Service at 1-800-788-8899 for an
authorized servicer for further information.
AWARNING
HAZARD OF ELECTRICAL SHOCK! Before removing
any access panels or servicing the water heater,
make sure the electrical supply to the water heater
is turned "OFF". Failure to do this could result in
DEATH, SERIOUS BODILY INJURY, OR PROPERTY
DAMAGE.
AWARNING
HOTTER WATER CAN SCALD: Water heaters are
intended to produce hot water. Water heated to a
temperature which will satisfy clothes washing,
dish washing, and other sanitizing needs can scald
and permanently injure you upon contact. Some
eople are more likely to be permanently injured by
ot water than others. These include the elderly,
K
children, the infirm, or physically/mentally handi
capped. If anyone using hot water in your home fits
into one of these groups or if there is a local code or
state law requiring a certain temperature water at
the hot water tap, then you must take special pre
cautions. In addition to using the lowest possible
temperature setting that satisfies your hot water
needs, a means sucn as a mixing valve, should be
used at the hot water taps used by these people or
at the water heater. Mixing valves are available at
plumbing supply or hardware stores. Follow manu
facturers instructions for installation of the valves.
Before changing the factory setting on the thermo
stat, read the "Temperature Regulation" section in
this manual.
AWARNING
INSULATING JACKETS: When installing an external
water heater insulation jacket on an electric water
heater:
•DO NOT cover the temperature-pressure relief
valve.
• DO NOT put insulation over the access covers or
any access areas.
• DO NOT cover or remove operating instructions,
and safety related warning labels and materials
affixed to the water heater.
AWARNING
Do not use this appliance if any part of it has been
under water. An electrical short or malfunction could
occur. The water heater should be replaced.
AWARNING
At the time of manufacture this water heater was pro
vided with a combination temperature-pressures relief
valve certified by a nationally recognizeci testing labora
tory that maintains periodic inspection of production of
listed equipment or materials, as meeting the require
ments for Relief Valves and Automatic Gas Shutoff
Devices for Hot Water Supply Systems, and the latest
edition of ANSI Z21.22 and the code requirements of
ASME. If replaced, the valve must meet the require
ments of local codes, but not less than a combination
temperature and pressure relief valve certified as meet
ing the requirements for Relief Valves and Automatic
Gas Shutoff Devices for Hot Water Supply Systems, ANSI
Z21.22 by a nationally recognized testing laboratory
that maintains periodic inspection of production of list
ed equipment or materials.
The valve must be marked with a maximum set pressure
not to exceed the marked hydrostatic working pressure
of the water heater (150 Ibs./sq. in.) and a discharge
capacity not less than the water heater input rate as
shown on the model rating plate. (Electric heaters watts divided by 1000 x 3415 equal BTU/Hr. rate.)
Your local jurisdictional authority, while mandating the
use of a temperature-pressure relief valve complying
with ANSI Z21.22 and ASME, may require a valve model
different from the one furnished with the water heater.
Compliance with such local requirements must be satis
fied by the installer or end user of the water heater with
a locally prescribed temperature-pressure relief valve
installed in the designated opening in the water heater
in place of the factory furnished valve.
For safe operation of the water heater, the relief valve
must not be removed from it's designated opening or
plugged.
The temperature-pressure relief valve must be installed
directly into the fitting of the water heater designated
for the relief valve. Position the valve downward and
provide tubing so that any discharge will exit only with
in 6 inches above, or at any distance below the struc
tural floor. Be certain that no contact is made with any
live electrical part. The discharge opening must not be
blocked or reduced in size under any circumstances.
Excessive length, over 30 feet, or use of more than four
elbows can cause restriction and reduce the discharge
capacity of the valve.
No valve or other obstruction is to be placed between
the relief valve and the tank. Do not connect tubing
directly to discharge drain unless a 6" air gap is provid
ed. To prevent bodily injury, hazard to life, or property
damage, the relief valve must be allowed to discharge
water in quantities should circumstances demand. If the
discharge pipe is not connected to a drain or other suit
able means, the water flow may cause property damме.
The Discharge Pipe;
• Must not be smaller in size than the outlet pipe size of
the valve, or have any reducing couplings or other
restrictions.
• Must not be plugged or blocked.
• Must be of material listed for hot water distribution.
• Must be installed so as to allow complete drainage of
both the temperature-pressure relief valve, and the
discharge pipe.
• Must terminate at an adequate drain.
• Must not have any valve between the relief valve and
tank.
Safety Instructions (cont'd)
▲ WARNING
WATER HEATERS EQUIPPED FOR ONE VOLTAGE
ONLY; This water heater is equipped for one type
voltage only. Check the rating plate near the bot
tom access panel for the correct voltage. DO NOT
use this water heater with any voltage other than
the one shown on the model rating plate. Failure to
use the correct voltage can cause problems which
can result in DEATH, SERIOUS BODILY INJURY. OR
PROPERTY DAMAGE. If you have any questions or
doubts consuit your eiectric company.
▲ CAUTION
WATER HEATERS EVENTUALLY LEAK: Installation of
the water heater must be accomplished in such a
manner that if the tank or any connections should
leak, the flow of water wilt not cause damage to the
structure. For this reason, it is not advisabie to instaii
the water heater in an attic or upper floor. When
such locations cannot be avoided, a suitable drain
pan shouid be instalied under the water heater.
Drain pans are available at your local hardware
store. Such a drain pan must have a minimum diam
eter of at least 1% inches greater than the water
heater diameter and must be piped to an adequate
drain. Under no circumstances is the manufacturer to
be held liable for any water damage in connection
with this water heater.
Table of Contents.......................................................................................................................................................................4
Customer Information............................................................................................................................................................... s
Accessories and Tools Needed....................................................................................................................................................6
Instructions for Installation................................................................................................................................................... 7-22
Removing the Old Water Heater....................................................................................................................................... ..7
Locating the New Water Heater............................................................................................................................................8
The Convertible Lower Element...........................................................................................................................................9
Water Piping........................................................................................................................................................................10
Filling the Water Heater......................................................................................................................................................12
Converting the Lower Element......................................................................................................................................12-14
Routing Wire Harness to Location.................................................................................................................................17
Remote Thermostat Wiring at Water Heater............................................................................................................ 18-20
Remote Thermostat Installation and Wiring.............................................................................................................20,21
Instructions for Operation...................................................................................................................................................23-26
Temperature Regulation......................................................................................................................................................23
Temperature Conditions......................................................................................................................................................23
Programming the Thermostat........................................................................................................................................ 23-26
Service and Maintenance................................................................................................................................................... 27-31
Element Cleaning and Replacement...............................................................................................................................28'30
Start Up Conditions.............................................................................................................................................................32
Air in Hot Water Faucets................................................................................................................................................32
High Temperature Shut Off System......................................................................................................................... 32,33
Not Enough Hot Water...................................................................................................................................................33
Water is Too Hot............................................................................................................................................................ 33
Repair Parts List.................................................................................................................................................................37-39
Properly installed and maintained, it should give you years of
trouble free service. It is strongly suggested that this new
water heater be professionally installed., call Maytag Customer
Service at 1-800-788-8899 for recommended installers.
Abbreviations Found In This Instruction Manual
U.L.- Underwriters Laboratories, 333 Pfingsten Rd.,
Northbrook, IL 60062
National Electrical Code-This publication is available from
your local government or public library or electric company or
by writing to U.L. above.
ANSI-American National Standards Institute
• Read the “Safety Instructions” section, pages 2 and 3 of this
manual first and then the entire manual carefully. If you
don’t follow the safety rules, the water heater wiU not oper
ate properly. It could cause DEATH, SERIOUS BODILY
INJURY AND/OR PROPERTY DAMAGE.
This manual contains instructions for the installation, oper
ation, and maintenance of this electric water heater. It also
contains warnings throughout the manual that you must
read and be aware of. All warnings and all instructions are
essential to the proper operation of the water heater and
your safety. Since we cannot put everything on the first few
pages, READ THIS ENTIRE MANUAL BEFORE
ATTEMPTING TO INSTALL OR OPERATE THE
WATER HEATER.
The installation must conform with the instructions in this
manual; electric company rules; and Local Codes, or in the
absence of Local Codes, with the latest edition of the
National Electrical Code. This publication is available from
your local government or public library or electric company
or by writing Underwriters Laboratories, 333 Pfingsten
Road, Northbrook, IL 60062.
If after reading this manual you have any questions or do
not understand any portion of the instructions, call Maytag
Customer Service at 1-800-788-8899 for an authorized
servicer.
Carefully plan the place where you are going to put the
water heater. Correct electrical wiring and connections are
very important in preventing death from possible electrical
shock and fires.
Examine the location to ensure the water heater complies
with the “Locating the New Water Heater” section.
For California installation this water heater must be braced,
anchored, or strapped to avoid falling or moving during an
earthquake. See instructions for correct installation proce
dures. Instructions may be obtained from the California
office of the State Architect, 400 P Street, Sacramento, CA
95814.
Massachusetts Code requires this water heater to be
installed in accordance with Massachusetts 248-CMR 2.00:
water heater at the water shutofif valve
or water meter.
Attach a hose to the water heater drain
valve and put the other end in a floor
drain or outdoors. Open the water
heater drain valve. Open a nearby hot
water faucet which will relieve pressure
in the water heater and speed draining.
If you have copper piping to the water heater, the two
copper water pipes can be cut with a hacksaw approxi
mately four inches away from where they connect to
the water heater. This will avoid cutting off the pipes
too short. Additional cuts can be made later if neces
sary. Disconnect the temperature-pressure relief valve
drain line. When the water heater is drained, discon
nect the hose from the drain valve. Close the drain
valve. The water heater is now completely disconnect
heater, loosen the two galvanized pipes
with a pipe wrench at the union in each
line. Also disconnect the piping remain
ing to the water heater. These pieces
should be saved since they may be needed
when reconnecting the new water heater.
Disconnect the temperature-pressure
relief valve drain line. When the water
heater is drained, disconnect the hose
from the drain valve. Close the drain
valve. The water heater is now completely
disconnected and ready to be removed.
AWARNING
The water passing out of the drain
valve may be extremely hot. To
avoid being scalded, make sure all
connections are tight and that the
water flow is directed away from
any person.
Check again to make sure the electrical supply is turned
“OFF” to the water heater. Then disconnect the electri
cal supply connection from the water heater junction
box.
A CAUTION
Mineral buildup or sediment may have accumulated
in the old water heater. This causes the water
heater to be much heavier than normal and this
residue, if spilled out, could cause staining.
Instructions for Installation (cont'd)
Locating The New Water
Heater
You should carefully choose an indoor location for the new
water heater, because the placement is a very important con
sideration for the safety of the occupants in the building and
for the most economical use of the appliance. This water
heater is not intended for outdoor installation.
Whether replacing an old water heater or putting the water
heater in a new location, the following critical points must be
observed.
1. The location selected should be indoors as close to and as
centralized with the water piping system as possible. This
water heater, as well as all water heaters, will eventually
leak. Do not install without adequate drainage provisions
where water flow will cause damage.
A CAUTION
WATER HEATERS EVENTUALLY LEAK: Installation of
the water heater must be accomplished in such a
manner that if the tank or any connections should
leak, the flow of water will not cause damage to the
structure. For this reason, it is not advisable to install
the water heater in an attic or upper floor. When
such locations cannot be avoided, a suitable drain
pan should be installed under the water heater.
Drain pans are available at your local hardware
store. Such a drain pan must have a minimum diam
eter of at least IV« inches greater than the water
heater diameter and must be piped to an adequate
drain. Under no circumstances is the manufacturer or
Maytag to be held liable for any water damage in
connection with this water heater.
A CAUTION
INSTALLATION IN RESIDENTIAL GARAGES: The water
heater must be located and/or protected so it is not
subject to physical damage by a moving vehicle.
2. The location selection must provide adequate clearances for
servicing and proper operation of the water heater.
VACUUM RELIEF REQUIRED BY SOME CODES
Typical Installation
CHECK ALL CONNECTIONS FOR LEAKS.
CONSULT THE LOCAL UTILITY COMPANY TO EXAM
INE INSTALLATION FOR PROPRIETY AND SAFETY.
^ A WARNING
HOTTER WATER CAN SCALD: Water heaters are
intended to produce hot water. Water heated to a
temperature which will satisfy clothes washing,
dish washing, and other sanitizing needs can scald
and permanently injure you upon contact. Some
people are more likely to be permanently injured by
not water than others. These include the elderly,
children, the infirm, or physically/mentally handi
capped. If anyone using not water in your home fits
into one of these groups or if there is a local code or
state law requiring a certain temperature water at
the hot water tap, then you must take special pre
cautions. In addition to using the lowest possible
temperature setting that satisfies your hot water
needs, a means sucri as a mixing valve, should be
used at the hot water taps used by these people or
at the water heater. Mixing valves are available at
plumbing supply or hardware stores. Follow manu
facturers instructions for installation of the valves.
Before changing the factory setting on the thermo
stat, read the "Temperature Regulation" section in
this manual.
Instructions for Installation (cont'd)
The Convertible Lower
Element
The Upper Element, is a conventional 3800 ■watt element
which only operates at its rated wattage on 240 volts.
(See rating plate on water heater).
The Lower Element of the water heater can be converted
from operation at 3800 watts to 5500 watts on a 240 volt
system.
Read and follow water heater warnings and instructions. If
after reading these instructions in this manual, if you do not
understand any portion, call Maytag Customer Service at
1-800-788-8899 for an authorized servicer.
AWARNING
Before making the conversion to 5500 watts, check
the (1) power supply...must be 240 volts. (2)
wiring...10 gauge AWG @ Type TW, 60°C or equiva
lent, and (3) Circuit breakers or fusing...capable of
30 amp loading. Also, the installation must conform
with this manual, local codes and electric utility
rules. Failure to comply can result in DEATH, SERI
OUS BODILY INJURY, OR PROPERTY DAMAGE.
M
M
WKV*
FACTORY EQUIPPED WTm
. WATTE WAm WATTS A.C. ONLT lP*l»TMUDAt,_
OPtlCWAL WATTMaE
WATTS WATTS WATTS IF OONWRTED
NOTE: Whether or not the element conversion is made the
model rating plate must be marked. Using a hard point ink
pen, check the appropriate block within the model rating
plate, vriiich is located adjacent to the lower access panel.
HOTTER WATER CAN SCALD: Water heaters are
intended to produce hot water. Water heated to a
temperature which will satisfy clothes washing,
dish washing, and other sanitizing needs can scald
and permanently injure you upon contact. Some
eople are more likely to be permanently injured by
ot water than others. These include the elderly,
R
children, the infirm, or physically/mentally handi
capped. If anyone using not water in your home fits
into one of these groups or if there is a local code or
state law requiring a certain temperature water at
the hot water tap, then you must take special pre
cautions. In addition to using the lowest possible
temperature setting that satisfies your hot water
needs, a means sucri as a mixing valve, should be
used at the hot water taps used by these people or
at the water heater. Mixing valves are available at
plumbing supply or hardware stores. Follow manu
facturers instructions for installation of the valves.
Before changing the factory setting on the thermo
stat, read the "Temperature Regulation" section in
this manuai.
The illustration shows the attachment of the water piping to
the water heater. The water heater is equipped with ^/4 inch
water connections.
NOTE: Your water heater is super insulated to minimize
heat loss from the tank. Further reduction in heat loss can
be accomplished by insulating the hot water lines from the
water heater.
HOT OUTLET TO
HOUSE
-----
3/4" THREADED
NIPPLE
SHUT-OFF COLD INLET
If a water heater is installed in a closed water supply system;
such as one having a back-flow preventer, check valve, water
meter with a check valve, etc. in the cold water supply;
means shall be provided to control thermal expansion.
Contact the local utility or call Maytag Customer Service at
1-800-788-8899 for an authorized servicer on how to con
trol this situation.
NOTE: If using copper tubing, solder tubing to an adapter
before attaching the adaptor to the cold water inlet connec
tion. Do not solder the cold water supply line direcdy to the
cold water inlet. It will harm the dip tube and damage the
tank.
1. Look at the top cover of the water heater. The water outlet
is marked hot. Connect the hot water pipe to the hot water
outlet of the water heater.
2. Look at the top cover of the water heater. The cold water
inlet is marked cold. Connect the cold water pipe to the
cold water inlet of the water heater.
10
Instructions for Installation (cont'd)
Temperature-Pressure Relief Valve
AWARNING
At the time of manufacture this water heater was provid
ed with a combination temperature-pressures relief valve
certified by a nationally recognized testing laboratory that
maintains periodic inspection of production of listed
equipment or materials, as meeting the requirements for
Relief Valves and Automatic Gas Shutoff Devices for Hot
Water Supply Systems, and the latest edition of ANSI
Z21.22 and the code requirements of ASME. If replaced,
the valve must meet the requirements of local codes, but
not less than a combination temperature and pressure
relief valve certified as meeting the requirements for
Relief Valves and Automatic Gas Shutoff Devices for Hot
Water Supply Systems, ANSI Z21.22 by a nationally recog
nized testing laboratory that maintains periodic inspection
of production of listed equipment or materials.
The valve must be marked with a maximum set pressure
not to exceed the marked hydrostatic working pressure of
the water heater (150 Ibs./sq. in.} and a discharge capacity
not less than the water heater input rate as shown on the
model rating plate. (Electric heaters - watts divided by
1000 X 3415 equal BTU/Hr. rate.)
Your local jurisdictional authority, while mandating the
use of a temperature-pressure relief valve complying with
ANSI Z21.22 and ASME, may require a valve model differ
ent from the one furnished with the water heater.
Compliance with such local requirements must be satisfied
by the installer or end user of the water heater with a
locally prescribed temperature-pressure relief valve
installed in the designated opening in the water heater in
place of the factory furnished valve.
For safe operation of the water heater, the relief valve
must not be removed from it's designated opening or
plugged.
The temperature-pressure relief valve must be installed
directly into the fitting of the water heater designated for
the relief valve. Position the valve downward and provide
tubing so that any discharge will exit only within 6 inches
above, or at any distance below the structural floor. Be
certain that no contact is made with any live electrical
part. The discharge opening must not be blocked or
reduced in size under any circumstances. Excessive length,
over 30 feet, or use of more than four elbows can cause
restriction and reduce the discharge capacity of the valve.
No valve or other obstruction is to be placed between the
relief valve and the tank. Do not connect tubing directly to
discharge drain unless a 6” air gap is provided. To prevent
bodily Injury, hazard to life, or property damage, the relief
valve must be allowed to discharge water in quantities
should circumstances demand. If the discharge pipe is not
connected to a drain or other suitable means, the water
flow may cause property damage.
The Discharge Pipe:
• Must not be smaller in size than the outlet pipe size of
the valve, or have any reducing couplings or other
restrictions.
• Must not be plugged or blocked.
• Must be of material listed for hot water distribution.
• Must be installed so as to allow complete drainage of
both the temperature-pressure relief valve, and the dis
charge pipe.
• Must terminate at an adequate drain.
• Must not have any valve between the relief valve and
tank.
AWARNING
The temperature-pressure relief valve must be manu
ally operated at least once a year. Caution should be
taken to ensure that (1) no one is in front of or
around the outlet of the temperature-pressure relief
valve discharge line, and (2) the water manually dis
charged will not cause any bodily injury or property
damage because the water may be extremely hot.
If after manually operating the valve, it fails to com
pletely reset and continues to release water, immedi
ately close the cold water inlet to the water heater,
follow the draining instructions, and replace the
temperature-pressure relief valve with a new one.
PiPE
INSULATION
CONOUIT
^ ^^TEMPERATURE-
^ RELIEF VALVE
WARNING “RELIEF VALVE OPENING
This water heater is provided with a combination Tempefalure-PresSLire Relief Valve listed as complying with
the standard for Reliet Valves and Automatic Gas Shutoff Devices for Hot l/Vater Supply Systems, ANS .22
and the code rei^irements of ASME.
Your local jurisdictionai authority, while mandating the use ot a Temperature-Pressure Relief Valve complying
with ANS Z21-22 and ASME, may require a valve model different from the one furnished with the water twater
Compliance with such local requirements must be satisfied by the installer or end user
a locally prescribed Temperature-Pressure Relief Valve ir^stalled in the designated opening in the water
T&p relief
VALVE PROBE
MUST EXTEND
INTO TANK
• If a short shank (less than 2‘j temperature-pressure relief valve Is to be installed
(as stwFiTr). a rMpplo and coupting rrtusl be used.
• If a long shank (2" or longer} is to be installed, do not use the nipple and coupling.
"Install Temperature-Pressure protective equipment required by local codes, but not less than a combina
tion Temperature-Pressure Relief Valve certified as meeting the requirements for Relief Valves and
Automatic Gas Shutoff Devices for Mot-Water Supply Systems, MS Z21.22 by a nationally recognized test
ing laboratory that maintains periodic inspection of production of Hated equipment or materials. The valve
must be oriented, provided with tubing, or otherwise installed so that discharge carr exit only wHhir 6 inches
above, or at any distance below ti>e stiuctural floor, and cannot contact any live eledricaf part.''
For safe operatron of the water heater, the Relief Valve must not be removed or plugged.
See manual heading - Temperature-Pressure Relief Valve" lor installation and maintenance of Relief
Valve, discharge pipe and other safety precautions.
(IV.' X V.
èRASS
NIPPLE
TAP
SHANK
LENGTH
INSULATION
:
----
PRESSURE
DISCHARGE PIPE
(Do not cap or plug)
of the water heater with
11
COLD
Instructions for Installation (cont'd)
Filling the Water Heater
To fill the water heater with water:
1. Close the water heater drain valve by turning the handle to
the right (clockwise). The drain valve is on the lower front
of the water heater.
2. Open the cold water supply valve to the water heater.
NOTE: The cold water supply valve must be left open
when the water heater is in use.
3. To insure complete filling of the tank, allow air to exit by
opening the nearest hot water faucet. Allow water to run
until a constant flow is obtained. This will let air out of the
water heater and the piping.
A CAUTION
Never use this water heater unless it is completely
full of water. To prevent damage to the tank and
heating element, the tank must be filled with
water. Water must flow from the hot water faucet
before turning "ON" power.
4. Check aU new water piping for leaks. Repair as needed.
Converting the Lower
Element
AWARNING
Before making the conversion to 5500 watts, check
the (1) power supply...must be 240 volts, (2)
wiring...10 gauge AWG @ Type TW, 60°C or equiva
lent, and (3) Circuit breakers or fusing...capable of
30 amp loading. Also, the installation must conform
with this manual, local codes and electric utility
rules. Failure to comply can result in DEATH, SERI
OUS BODILY INJURY, OR PROPERTY DAMAGE.
. electricwaterheater ECO
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FACTORY EQUIPPED wim
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warning
SEE CONVERSION
WATTS WATIB WATTS IFCONWITSD
<9 Mayiag is a Trademark of Maytag Corporation and
is used under Lioensa to State Industries, Inc.
M9TRUCD0N
These instructions only cover the conversion of the convert
ible element, read this entire manual before attempting to
install or operate the water heater. The water heater is factory
set to operate at 3800 watts. The lower element can be con
verted to operate at 5500 watts. Refer to “The Convertible
Lower Element” section.
The Upper Element is a conventional 3800 watt element
which only operates at its rated wattage on 240 volts, (See rat
ing plate on water heater).
The Lower Element of the water heater can be converted
from operation at 3800 watts to 5500 watts on a 240 volt sys
tem.
If after reading these instructions and this manual, if you do
not understand any portion, call Maytag Customer Service at
1-800-788-8899 for an authorized servicer.
NOTE: Whether or not the element conversion is made the
model rating plate must be marked. Using a hard point ink
pen, check the appropriate block vnthin the model rating
plate, which is located adjacent to the lower access panel.
Necessary element conversion parts are located in a small bag
contained within the large plastic manual envelope attached
to the side of the water heater.
CONVERSION PARTS
SCREW
BUSS BAR
12
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