Before the dryer is removed from service or discarded,
WARNING:
precautions, including the following:
To reduce the risk of re, electric shock, or injury to persons when using the washer, follow basic
IMPORTANT SAFETY INSTRUCTIONS
n
Read all instructions before using the washer.
n
Do not wash articles that have been previously
cleaned in, washed in, soaked in, or spotted with
n
n
petrol, dry-cleaning solvents, or other ammable or
explosive substances as they give off vapours that
n
could ignite or explode.
n
Do not add petrol, dry-cleaning solvents, or other
n
ammable or explosive substances to the wash
water. These substances give off vapours that could
ignite or explode.
n
Under certain conditions, hydrogen gas may be
produced in a hot water system that has not been
n
n
used for 2 weeks or more. HYDROGEN GAS IS
EXPLOSIVE. If the hot water system has not been
used for such a period, before using the washer, turn
n
n
on all hot water taps and let the water ow from each
for several minutes. This will release any accumulated
n
hydrogen gas. As the gas is ammable, do not smoke
or use an open ame during this time.
n
This appliance is not intended for use by children or
by persons with reduced physical, sensory, or mental
capabilities, or lack of experience and knowledge,
unless they have been given supervision or instructions
concerning safe use of the appliance by persons
n
n
responsible for their safety. Such persons must also
understand the possible hazards involved during use.
Cleaning and user maintenance by children must
be supervised.
Children should be supervised to ensure that they
do not play with the appliance.
Children less than 3 years of age should be kept away
from the appliance unless continuously supervised.
Before the washer is removed from service
or discarded, remove the door or lid.
Do not reach into the washer if the drum, tub,
or agitator is moving.
Do not install or store the washer where it will be
exposed to the weather.
Do not tamper with controls.
Do not continue to use this appliance if it appears
to be faulty.
Do not repair or replace any part of the washer
or attempt any maintenance unless specically
recommended in this Use and Care Guide.
Repairs and servicing should only be carried
out by competent service personnel.
See Installation Instructions for earthing instructions.
If the supply cord is damaged, it must be replaced
by Whirlpool or its service agent or a similarly
qualied person in order to avoid a hazard.
2
SAVE THESE INSTRUCTIONS
Page 3
ADDITIONAL SAFETY INSTRUCTIONS
n Do not use this washer if it appears to be damaged or is defective. Contact the owner of the washer to have proper repairs made.
n Do not use this washer if industrial chemicals have been used for cleaning.
WHAT’S NEW UNDER THE LID?
Your new washer will operate differently than your past agitator-style washer.
Lid Locked
When the Lid Locked light is on, the lid is locked and
cannot be opened. When the light is off, the lid is unlocked
and can be opened. If you need to open the lid to add a
garment, you must press START/STOP/PAUSE/UNLOCK
LID and wait for the lid to unlock. The lid will only unlock
and the Lid Locked light will only turn off after washer
movement has stopped. Depending on when in the cycle
you try to pause, it may take several seconds to several
minutes for the lid to unlock.
Sounds
At different stages of the wash cycle, you may hear
sounds and pauses that are different from those of your
previous washer. For example, you may hear a clicking
and hum at the beginning of the cycle as the lid lock
goes through a self-test. There will be different kinds of
humming and whirring sounds as the agitator tests for
load balance or moves the load. And, sometimes, you
may hear nothing at all as the washer allows time for
clothes to soak.
IMPORTANT:
• Washer will not operate if the lid is open.
• Washer will not begin to ll with water until the lid is closed.
• The washer cycle will cancel and water will automatically drain if the lid is left open for more than 10 minutes.
SPECIFICATIONS
These units are sold in multiple regions with different
requirements for measuring capacity. Below are a few
of the valid forms of measure posted on this product:
Dry Linen Capacity: A weight measure that reects a
maximum load size that can be loaded into the washer.
GULF (GSO) Capacity: A capacity measure that represents
the capacity at which performance testing was completed.
GULF (GSO) Water Consumption: Water consumption which
the manufacturer declares will be used in a specic cycle.
IMPORTANT: This appliance is intended to be used
in household and similar applications such as:
• staff kitchen areas in shops, ofces, and other working
environments;
• farm houses;
• by clients in hotels, motels, and other residential-type
environments;
• bed and breakfast-type environments;
• areas for communal use in blocks of ats or in launderettes.
Models
Rated Voltage220–240 V220–240 V
Rated Frequency50 Hz60 Hz
Rated Current
(Maximum)
Dry Linen Capacity
(Maximum)
IEC Capacity15 kg (33 lb)15 kg (33 lb)
GULF (GSO) Capacity–15 kg (33 lb)
GULF (GSO) Water
Consumption
Inlet Water Pressure
(Maximum)
Inlet Water Pressure
(Minimum)
GULF (GSO) Inlet
Water Pressure
(Maximum)
GULF (GSO) Inlet
Water Pressure
(Minimum)
Height1067 mm (42")1067 mm (42")
Width699 mm (271⁄2”)699 mm (271⁄2”)
Depth686 mm (27")686 mm (27")
Not all features and options are available on all models. Appearance may vary.
SOIL LEVEL
1
Soil Level settings adjust the agitation time as needed for
your load. The Light setting is for lightly soiled garments and
the Heavy setting is for garments that need longer wash time
to release the soils from the fabric.
WASH TEMP
2
Temperature Control senses and maintains uniform water
temperatures by regulating incoming warm and cool water.
This ensures the correct temperature is used to maximize
cleaning while protecting the garments.
Select a wash temperature based on the type of fabric
and soils being washed. For best results and following
the garment label instructions, use the warmest wash
water safe for your fabric.
NOTES:
• The temperature of hot and cold water depends upon
the temperature of the water entering your washer.
• Warm and cool water will be cooler than what your
previous washer provided.
• Even in a cold and cool water wash, some warm water
may be added to the washer to maintain a minimum
temperature.
4
5
WASH CYCLE KNOB
3
Use the Wash Cycle knob to select available cycles on your
washer. Turn the knob to select a cycle for your laundry load.
See “Cycle Guide” for detailed descriptions of cycles.
4
START/STOP/PAUSE/UNLOCK LID BUTTON
• Press to start the selected cycle.
• Press again to pause the cycle and unlock the lid.
• Press and hold for 3 seconds to cancel a cycle.
NOTE: If the washer is spinning, it may take several
minutes to unlock the lid.
Use to Manually Soak Garments:
Press START/STOP/PAUSE/UNLOCK LID and keep the lid
closed. After items have soaked for the desired time, press
START/STOP/PAUSE/UNLOCK LID to resume the wash
cycle.
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5
CYCLE STATUS LIGHTS INDICATOR
The Cycle Status Lights show the progress of a cycle.
At each stage of the process, you may notice sounds
or pauses that are different from traditional washers.
SENSING FILL
When the Start/Stop/Pause/Unlock Lid button is pressed,
the washer will ll with water and begin the wash cycle.
WASH
You will hear the agitator moving the load. The motor
sounds may change at different stages in the cycle.
The wash time is determined by the selected soil level.
RINSE
You will hear sounds similar to the wash cycle as the
washer rinses and moves the load. You may hear the
motor turning on briey (short hum) to move the basket
while lling.
SPIN
The washer spins the load at increasing speeds for
proper water removal, based on the selected cycle.
DONE
Once the cycle is complete, this light will come on.
Remove the load promptly for best results.
LID LOCKED
To allow for higher spin speeds, the lid
will lock and the Lid Locked light will turn
on. When this light is lit, the lid is locked
and cannot be opened. When this light is
off, the lid is unlocked and can be opened.
If you need to open the lid, press
START/STOP/PAUSE/UNLOCK LID.
The lid will unlock once the washer
movement has stopped. This may
take several minutes if the load was
spinning at high speed. Press START/
STOP/PAUSE/UNLOCK LID again to
resume the cycle.
EXTRA RINSE (on some models)
6
This option can be used to automatically add a second rinse
to most cycles.
NOTE: To open the lid during the rinse or extra rinse phase
after the rst spin, you must rst press START/STOP/
PAUSE/UNLOCK LID to unlock the lid.
PRESOAK (on some models)
7
This option can be used to automatically add a presoak
time to a wash cycle. Items will gently tumble through the
detergent and water for the selected time to help loosen
tough stains.
CYCLE GUIDE
For best fabric care, choose the cycle that best ts the load being washed. Not all cycles and options are available on all models.
Items to wash:
Sturdy fabrics,
colorfast items,
towels, jeans
Casual and mixed
loads, jeans, towels,
sturdy fabrics
Sturdy fabrics,
colorfast items,
towels, jeans
Large items such
as sheets, sleeping
bags, small
comforters, jackets,
small washable rugs
*All rinses are cold.
Cycle:
JeansHot
Deep Water
Wash
Power Wash
Bulky/SheetsHot
Temperature*:
Tap Cold
Tap Cold
®
Tap Cold
Tap Cold
Warm
Cool
Cold
Hot
Warm
Cool
Cold
Hot
Warm
Cool
Cold
Warm
Cool
Cold
Spin
Speed:
HighUse this cycle for heavily soiled or sturdy items. This cycle
uses spray rinses only. Use this cycle for cleaning the
interior of the washer. See “Washer Care.”
HighProvides additional water and alternating wash action for
heavily soiled mixed loads. Water-level sensing process may
take longer for some items than for others because they will
absorb more water than other fabric types.
LowUse this cycle to wash heavily soiled or sturdy items. The
washer may take additional time for the water level sensing
to occur due to these items absorbing more water than
other fabrics.
LowUse this cycle to wash large items such as jackets and small
comforters. The washer will ll with enough water to wet
down the load before the wash portion of the cycle begins,
and uses a higher water level than other cycles.
Cycle Details:
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CYCLE GUIDE
For best fabric care, choose the cycle that best ts the load being
washed. Not all cycles and options are available on all models.
Items to wash:
Swimsuits and items
requiring rinsing
without detergent
Dripping wet or
hand-washed items
Bright or darkly colored
cottons, linens, casual,
and mixed loads
Lightly soiled shirts,
blouses, trousers,
pants, and dresses
Machine-wash silks,
handwash fabrics
Heavily soiled fabricsSoakHot
Small loads,
cottons, polyester,
perm. press
*All rinses are cold.
Cycle:
Rinse &
Spin
Drain &
Spin
Cold WashCold
DelicateHot
CasualHot
NormalHot
Wrinkle
Control
Hand WashHot
Quick WashHot
Temperature*:
Cold rinse onlyHighCombines a rinse and high-speed spin for loads requiring
N/AHighThis cycle uses a spin to shorten drying times for heavy
Tap Cold
Warm
Cool
Cold
Tap Cold
Warm
Cool
Cold
Tap Cold
Warm
Cool
Cold
Tap Cold
Hot
Warm
Cool
Cold
Tap Cold
Warm
Cool
Cold
Tap Cold
Warm
Cool
Cold
Tap Cold
Warm
Cool
Cold
Tap Cold
Spin
Speed:
HighCold water with an additional wash action gently lifts
LowUse this cycle to wash lightly soiled garments indicating
LowUse this cycle to wash loads of no-iron fabrics such as sport
HighUse this cycle for normally soiled cottons and mixed fabric
MedThis cycle combines low-speed tumbling and medium-
LowUse this cycle to wash lightly soiled items indicating
No SpinUse this cycle to soak small spots of set-in stains on fabrics.
HighUse this cycle to wash small, lightly soiled loads of 2–3
Cycle Details:
an additional rinse cycle or to complete a load after power
interruption. Also use for loads that require rinsing only.
fabrics or special-care items washed by hand. Use this
cycle to drain washer after cancelling a cycle or completing
a cycle after a power failure.
stains while caring for fabrics. Settings may be adjusted
as desired but must use only cold water settings.
“Machine Washable Silks” or “Gentle” cycle on the care
label. Place small items in mesh garment bags before
washing. This cycle features a spray rinse.
shirts, blouses, casual business clothes, permanent press,
and blends.
loads. This cycle features a progressive spray rinse.
speed spin for gentle fabric care and reduced wrinkling.
“Machine Washable Silks” or “Gentle” cycle on the care
label. Place small items in mesh garment bags before
washing. This cycle uses a higher, preset water level.
The washer will use intermittent agitation and soaking. After
time has expired, water will drain, but the washer will not
spin. Cycle is complete.
items that are needed in a hurry. This cycle features
a spray rinse.
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USING YOUR WASHER
1. Sort and prepare your laundry
• Empty pockets. Loose change, buttons, or any small object
can pass under the agitator and become trapped, causing
unexpected sounds.
• Sort items by recommended cycle, water temperature,
and colorfastness.
• Separate heavily soiled items from lightly soiled.
• Separate delicate items from sturdy fabrics.
• Do not dry garments if stains remain after washing because
heat can set stains into fabric.
• Treat stains promptly.
• Close zippers, fasten hooks, tie strings, and sashes and
remove non-washable trim and ornaments.
• Mend rips and tears to avoid further damage to items
during washing.
Helpful Tips:
• When washing water-proof or water-resistant items,
load evenly.
• Use mesh garment bags to help avoid tangling when washing
delicate or small items.
• Turn knits inside out to avoid pilling. Separate lint-takers from
lint-givers. Synthetics, knits, and corduroy fabrics will pick up
lint from towels, rugs, and chenille fabrics.
NOTE: Always read and follow fabric care label instructions
to avoid damage to your garments.
2.Add laundry products
Add a measured of amount of detergent (powder or liquid)
or single-dose laundry packet into the basket.
If using Oxi-type boosters, color-safe bleach, or fabric
softener crystals, add to the bottom of the washer basket
before adding clothes.
NOTE: Follow the manufacturer’s instructions to determine
the amount of laundry products to use.
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3.Load laundry into washer
Load garments in loose heaps evenly
around basket wall. For best results, do
not pack the load tightly. Do not wrap
large items such as sheets around the
agitator; load them in loose piles around
the sides of the basket. Try mixing
different-sized items to reduce tangling.
IMPORTANT: Do not tightly pack or force items into washer.
Items need to move freely for best cleaning and to reduce
wrinkling and tangling.
5. Add fabric softener to dispenser
(on some models)
Pour a measured amount of liquid fabric
softener into dispenser; always follow
manufacturer’s directions for correct amount
of fabric softener based on your load size.
Dilute liquid fabric softener by lling the
dispenser with warm water until liquid reaches the underside
of the rim. See Max Fill Line arrows.
MAX FILL
4.Add liquid chlorine bleach
to dispenser
Liquid
Chlorine Bleach
Do not overll, dilute, or use more than 236 mL (1 cup).
Do not use color-safe bleach or Oxi products in the same
cycle with liquid chlorine bleach.
6.Select cycle
Appearance may vary.
Turn cycle knob to choose your wash cycle. For more
information, see “Cycle Guide.”
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7.Select SOIL LEVEL
Appearance may vary.
9.Select EXTRA RINSE or PRESOAK
(on some models)
Soil Level settings adjust the agitation time as needed for your
load. The Light setting is for lightly soiled garments and the
Heavy and Extra Heavy settings are for garments that need
longer wash time to release the soils from the fabric.
8.Select WASH TEMP
Appearance may vary.
Once you select a cycle, select the desired wash temperature
by turning the Temperature knob to the appropriate setting
based on your load. All rinses are tap cold.
NOTE: Always read and follow fabric care label instructions
to avoid damage to your garments.
Wash TempSuggested Fabrics
Hot
Some cold water is added to save
energy. This may be cooler than your
hot water heater setting.
Warm
Some cold water will be added, so this
will be cooler than what your previous
washer provided.
Cool
Warm water may be added to assist
in soil removal and to help dissolve
detergents. Cool is slightly warmer
than cold.
Cold
This is the temperature from your
faucet. If your tap cold water is very
cold, warm water may be added to
assist in soil removal and help dissolve
detergent.
Tap Cold
This is the temperature from your
faucet.
Whites and pastels
Durable garments
Heavy soils
Bright colors
Moderate to light
soils
Colors that bleed
or fade
Light soils
Dark colors that
bleed or fade
Light soils
Dark colors that
bleed or fade
Light soils
Appearance may vary.
Set at “Yes” to add an extra rinse or a presoak time to your
cycle.
10.Press START/STOP/PAUSE/
UNLOCK LID to begin wash
cycle
Press START/STOP/PAUSE/UNLOCK LID to start the wash
cycle. When the cycle has nished, the Done indicator will
light. Promptly remove garments after cycle has completed
to avoid odor, reduce wrinkling, and rusting of metal hooks,
zippers, and snaps.
Unlocking the lid to add garments
If you need to open the lid to add 1 or 2 missed garments:
Press START/STOP/PAUSE/UNLOCK LID; the lid will unlock
once the washer movement has stopped. This may take
several minutes if the load was spinning at high speed. Then
close lid and press START/STOP/PAUSE/UNLOCK LID again
to restart the cycle.
If lid is left open for more than 10 minutes, the water will pump
out automatically.
Manually soaking garments
Press START/STOP/PAUSE/UNLOCK LID and keep the lid
closed. After items have soaked for the desired time, press
START/STOP/PAUSE/UNLOCK LID to resume the wash cycle.
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WASHER MAINTENANCE
WATER INLET HOSES
Replace inlet hoses after 5 years of use to reduce the risk
of hose failure. Periodically inspect and replace inlet hoses
if bulges, kinks, cuts, wear, or leaks are found.
When replacing your inlet hoses, mark the date of replacement
on the label with a permanent marker.
WASHER CARE
Recommendations to Help Keep Your Washer Clean
and Performing at Its Best
1. Always follow the detergent manufacturer’s instructions
regarding the amount of detergent to use. Never use
more than the recommended amount because that may
increase the rate at which detergent and soil residue
accumulate inside your washer, which, in turn, may result
in undesirable odor.
2. Use warm and hot wash water settings sometimes (not
exclusively cold water washes) because they do a better
job of controlling the rate at which soils and detergent
accumulate.
3. Always leave the washer lid open between uses to
help dry out the washer and prevent the buildup of
odor-causing residue.
Cleaning Your Top Loading Washer
Read these instructions completely before beginning the
routine cleaning processes recommended below. This
Washer Maintenance Procedure should be performed,
at a minimum, once per month or every 30 wash cycles,
whichever occurs sooner, to control the rate at which soils
and detergent may otherwise accumulate in your washer.
Cleaning the Inside of the Washer
To keep your washer odor-free, follow the usage instructions
provided above and use this recommended monthly cleaning
procedure:
Recommended Cycle for Cleaning the Washer
Refer to the “Cycle Guide” for the optimal cycle for cleaning
the inside of the washer. Use this cycle with Washer Cleaner
or liquid chlorine bleach as described below.
Begin procedure
1. Washer Cleaner Cycle Procedure (Recommended for Best
Performance):
a. Open the washer lid and remove any clothing or items.
b. Place a Washer Cleaner tablet in the bottom of the
washer basket.
c. Do not add any detergent or other chemical to the
washer when following this procedure.
d. Close the washer lid.
e. Select the cycle recommended for cleaning the inside
of the washer.
f. Press START/STOP/PAUSE/UNLOCK LID to start
the cycle.
NOTE: For best results, do not interrupt cycle. If cycle
must be interrupted, press START/STOP/PAUSE/UNLOCK
LID once. After the cycle has stopped, run a Rinse & Spin
cycle to rinse cleaner from washer.
WASHER CARE (cont.)
2. Chlorine Bleach Procedure (Alternative):
a. Open the washer lid and remove any clothing
or items.
b. Add 236 mL (1 cup) of liquid chlorine bleach
to the bleach compartment.
NOTE: Use of more liquid chlorine bleach than is
recommended above could cause washer damage
over time.
c. Close the washer lid.
d. Do not add any detergent or other chemical to the
washer when following this procedure.
e. Select the cycle recommended for cleaning the inside
of the washer.
f. Press the Start/Stop/Pause/Unlock Lid button
to start the cycle.
NOTE: For best results, do not interrupt cycle. If cycle
must be interrupted, press START/STOP/PAUSE/UNLOCK
LID once. After the cycle has stopped, run a Rinse & Spin
cycle to rinse cleaner from washer.
Cleaning the Dispensers
After a period of using your washer, you may nd some
residue buildup in the washer’s dispensers. To remove
residue from the dispensers, wipe them with a damp cloth
and towel dry. Do not attempt to remove the dispensers or
trim for cleaning. The dispensers and trim are not removable.
If your model has a dispenser drawer, however, remove the
drawer and clean it before or after you run the Clean Washer
cycle. Use an all-purpose surface cleaner, if needed.
Cleaning the Outside of the Washer
Use a soft, damp cloth or sponge to wipe away any spills.
Use only mild soaps or cleaners when cleaning external
washer surfaces.
IMPORTANT: To avoid damaging the washer’s nish, do not
use abrasive products.
NON-USE AND VACATION CARE
Operate your washer only when you are home. If moving, or
not using your washer for a period of time, follow these steps:
1. Unplug or disconnect power to washer.
2. Turn off water supply to washer, to avoid ooding due
to water pressure surge.
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IMPORTANT:
To prevent damage to washer and personal injury, any
transport/installation of washer requires two-person handling.
WINTER STORAGE CARE
IMPORTANT: To avoid damage, install and store washer
where it will not freeze. Because some water may stay in
hoses, freezing can damage washer. If storing or moving
during freezing weather, winterize your washer.
To winterize washer:
1. Shut off both water faucets; disconnect and drain water
inlet hoses.
2. Put 1 L (1 qt.) of R.V.-type antifreeze in basket and run
washer on Rinse & Spin cycle for about 30 seconds
to mix antifreeze and remaining water.
3. Unplug washer or disconnect power.
REINSTALLING/USING WASHER AGAIN
TRANSPORTING YOUR WASHER
1. Shut off both water faucets. Disconnect and drain water
inlet hoses.
2. If washer will be moved during freezing weather, follow
“Winter Storage Care” directions before moving.
3. Disconnect drain hose from drain system and drain
any remaining water into a pan or bucket. Disconnect
drain hose from back of washer.
4. Unplug power cord.
5. Place inlet hoses and drain hose inside washer basket.
6. Drape power cord over edge and into washer basket.
7. Place packing tray from original shipping materials back
inside washer. If you do not have packing tray, place heavy
blankets or towels into basket opening. Close lid and place
tape over lid and down front of washer. Keep lid taped until
washer is placed in new location.
IMPORTANT: Washer must be transported in the upright
position and secured with shipping straps to avoid tipping.
To reinstall washer after non-use, vacation, winter storage,
or moving:
1. Refer to Installation Instructions to locate, level, and
connect washer.
2. Before using again, run washer through the following
recommended procedure:
To use washer again:
1. Flush water pipes and hoses. Reconnect water inlet hoses.
Turn on both water faucets.
2. Plug in washer or reconnect power.
3. Run washer through Bulky/Sheets cycle at a hot
temperature to clean washer and remove antifreeze,
if used. Use half the manufacturer’s recommended
amount of detergent for a medium-size load.
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TROUBLESHOOTING
First try the solutions suggested here to possibly avoid the cost of a service call.
If you experiencePossible CausesSolution
Vibration or Off-Balance
Check the following for
proper installation or
see “Using Your Washer”
section.
Noises
Clicking or metallic noises Objects caught in washer drain system.Empty pockets before washing. Loose items such as coins
Feet may not be in contact with the oor
and locked.
Washer may not be level.Check oor for exing or sagging. If ooring is uneven,
Load could be unbalanced.Load dry items in loose heaps evenly around basket
Front and rear feet must be in rm contact with oor,
and washer must be level to operate properly.
a 19 mm (3/4") piece of plywood under your washer will
reduce sound.
See “Level the Washer” in Installation Instructions.
wall. Adding wet items to washer or adding more water
to basket could unbalance washer.
Wash smaller loads to reduce imbalance.
Do not tightly pack. Avoid washing single items.
Use Jeans cycle and Heavy or Extra Heavy Soil Level for
oversized, non-absorbent items such as comforters or
poly-lled jackets. See “Cycle Guide.”
could fall between basket and tub or may block pump.
It may be necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal
snaps, buckles, or zippers touch against the basket.
Gurgling or hummingWasher may be draining water.It is normal to hear the pump making a continuous humming
HummingLoad sensing may be occurring.You may hear the hum of the sensing spins after you have
Water Leaks
Check the following for
proper installation:
Washer not performing as expected
Washer won’t run or ll,
washer stops working,
or wash light remains
on (indicating that the
washer was unable to
ll appropriately)
Washer not level.Water may splash off basket if washer is not level.
Fill hoses not attached tightly.Tighten ll-hose connection.
Fill hose washers.Make sure all four ll hose at washers are properly
Drain hose connection.Pull drain hose from washer cabinet and properly secure
Check household plumbing for leaks
or clogged sink or drain.
Washer not loaded as recommended.Improper loading can cause basket to be out of alignment
Check for proper water supply.Both hoses must be attached and have water owing
sound with periodic gurgling or surging as nal amounts of
water are removed during the Drain & Spin cycle.
started the washer. This is normal.
Check that load is not unbalanced or tightly packed.
seated.
it to drainpipe or laundry tub.
Do not place tape over drain opening.
Water can back up out of a clogged sink or drainpipe.
Check all household plumbing for leaks (laundry tubs,
drain pipe, water pipes, and faucets.)
and cause water to splash off tub. See “Using Your
Washer” for loading instructions.
to inlet valve.
Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict
water ow.
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TROUBLESHOOTING
First try the solutions suggested here to possibly avoid the cost of a service call.
If you experiencePossible CausesSolution
Washer not performing as expected (cont.)
Washer won’t run or ll,
washer stops working,
or wash light remains
on (indicating that the
washer was unable to
ll appropriately) (cont.)
Washer not draining/
spinning, loads are still
wet, or spin light remains
on (indicating that the
washer was unable
to pump out water
within 10 minutes)
Check proper electrical supply.Plug power cord into an earthed outlet.
Do not use an extension cord.
Ensure there is power to outlet.
Reset a tripped circuit breaker. Replace any blown fuses.
NOTE: If problems continue, contact an electrician.
Normal washer operation.Lid must be closed for washer to run.
Washer will pause during certain phases of cycle. Do not
interrupt cycle.
Washer spins the dry load for several minutes before lling
to determine if load is balanced. You may hear the hum of
the spins. This is normal.
Washer may be tightly packed.Remove several items, rearrange load evenly in basket,
Small items may have been caught in
pump or between basket and tub, which
can slow draining.
Use a cycle with a low spin speed.Cycles with lower spin speeds remove less water than
The washer may be tightly packed or
unbalanced.
Check plumbing for correct drain hose
installation. Drain hose extends into
standpipe farther than 114 mm (4.5").
Too much detergent causing suds to slow
or stop draining and spinning.
and add detergent. Close lid and press START/STOP/
PAUSE/UNLOCK LID.
Do not add more than 1 or 2 additional items after cycle
has started to avoid tightly packing or unbalancing.
Empty pockets and use garment bags for small items.
cycles with high spin speeds. Use the recommended
cycle/speed spin for your garment. To remove extra water
in the load, select Drain & Spin. Load may need to be
rearranged to allow even distribution of the load in the
basket.
Tightly packed or unbalanced loads may not allow the
washer to spin correctly, leaving the load wetter than
normal. Evenly arrange the wet load for balanced spinning.
Select the Drain & Spin cycle to remove excess water.
See “Using Your Washer” for loading recommendations.
Check drain hose for proper installation. Use drain hose
form and securely attach to drainpipe or tub. Do not tape
over drain opening. Lower drain hose if the end is higher
than 2.4 m (96") above the oor. Remove any clogs from
drain hose.
Always measure and follow detergent directions for your
load. To remove extra suds, select Rinse & Spin. Do not
add detergent.
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TROUBLESHOOTING
First try the solutions suggested here to possibly avoid the cost of a service call.
If you experiencePossible CausesSolution
Washer not performing as expected (cont.)
Dry spots on load
after cycle
Incorrect or wrong wash
or rinse temperatures
Load not rinsedCheck for proper water supply.Make sure hot and cold inlet hoses are not reversed.
Sand, pet hair, lint, etc.
on load after washing
Load is tanglingWasher not loaded as recommended.See “Using Your Washer” section.
Not cleaning or
removing stains
High-speed spins extract more moisture
than traditional top-load washers.
Check for proper water supply.Make sure hot and cold inlet hoses are not reversed.
Energy-saving-controlled wash
temperatures.
Using too much detergent.The suds from too much detergent can keep washer from
Washer not loaded as recommended.The washer is less efcient at rinsing when load is tightly
Using too low a load size/water level
selection.
Heavy sand, pet hair, lint, and detergent
or bleach residues may require additional
rinsing.
Washer not loaded as recommended.Washer is less efcient at cleaning when load is tightly
Adding detergent on top of load.Add detergent, oxi products, and color-safe bleach
Using too low a soil level selection.Choose a soil level that matches the load being washed.
The high spin speeds combined with airow during
the nal spin can cause items near the top of the load
to develop dry spots during the nal spin. This is normal.
Both hoses must be attached to both washer and faucet,
and have both hot and cold water owing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
This washer uses cooler wash and rinse water
temperatures than your previous washer. This includes
cooler hot and warm washes.
Both hoses must be attached and have water owing
to the inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
operating correctly. Always measure detergent and follow
detergent directions based on load size and soil level.
packed.
Load garments in loose heaps evenly around the basket
wall. Load with dry items only.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional garments after washer has
started.
Choose a load size (water level) that matches the load
being washed.
Add an Extra Rinse to the selected cycle.
Select a cycle with a slower wash action and spin speed;
however, items will be wetter than those using a higher
speed spin. See the “Cycle Guide” to match your load
with the best cycle.
Load garments in loose heaps evenly around the
basket wall.
Reduce tangling by mixing types of load items. Use
the recommended cycle for the type of garments being
washed.
packed.
Load garments in loose heaps evenly around the basket
wall. Load with dry items only.
Add only 1 or 2 additional garments after washer has
started.
to the bottom of the basket before adding the load items.
Too much water is used, causing clothes
to oat and reducing clothes movement.
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Do not add water; or if you do, add less water.
Page 15
TROUBLESHOOTING
First try the solutions suggested here to possibly avoid the cost of a service call.
If you experiencePossible CausesSolution
Washer not performing as expected (cont.)
Not cleaning or
removing stains (cont.)
Incorrect dispenser
operation
Fabric damageSharp items were in pockets during wash
OdorsMonthly maintenance not done as
Lid locked light is ashing The lid is not closed.Close the lid. The washer will not start or ll with the
Using too much detergent.The suds from too much detergent can keep washer from
Not using correct cycle for fabric type.Use a higher soil level cycle option and warmer wash
Not using dispensers.Use dispensers to avoid chlorine bleach and fabric
Not washing like colors together.Wash like colors together and remove promptly after
Clogged dispenser.Use only liquid chlorine bleach in the bleach dispenser.
cycle.
Strings and straps could have tangled.Tie all strings and straps before starting wash load.
Items may have been damaged before
washing.
Fabric damage can occur if load is tightly
packed.
Liquid chlorine bleach may have been
added incorrectly.
Garment care instructions may not have
been followed.
recommended.
Using too much detergent.Be sure to measure correctly. Always follow the
A cycle was stopped or paused using
the Start/Stop/Pause/Unlock Lid button.
operating correctly. Always measure detergent and follow
manufacturer’s directions based on load size and soil level.
temperature to improve cleaning.
Use Power Wash cycle for tough cleaning. See the “Cycle
Guide” to match your load with the best cycle.
softener staining.
Load dispensers before starting a cycle.
Do not add products directly onto load.
the cycle is complete to avoid dye transfer.
Use only fabric softener in the fabric softener dispenser.
Empty pockets, zip zippers, and snap or hook fasteners
before washing to avoid snags and tears.
Mend rips and broken threads in seams before washing.
Load garments in loose heaps evenly around the basket
wall. Load with dry items only.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional garments after washer has
started.
Do not pour liquid chlorine bleach directly onto load.
Wipe up bleach spills.
Undiluted bleach will damage fabrics. Do not use more
than recommended by manufacturer.
Do not place load items on top of bleach dispenser when
loading and unloading washer.
Always read and follow garment manufacturer’s care label
instructions. See the “Cycle Guide” to match your load
with the best cycle.
See “Washer Care” in “Washer Maintenance.”
Unload washer as soon as cycle is complete.
manufacturer’s directions.
See “Washer Care” section.
lid open.
The washer may still be spinning. The lid will not unlock
until the basket has stopped spinning. This may take
several minutes if washing large loads or heavy fabrics.
EU representative: Whirlpool EMEA S.p.A., Via Carlo Pisacane n. 1, 20016 Pero (MI), Italy
Manufacturer: Whirlpool Corporation, 2000 N M 63, Benton Harbor, MI 49022 USA
For more information, visit us at www.applianceaccessories.com or contact the dealer from whom you purchased your washer or an
authorized service company.
LATIN AMERICA SERVICE
For other countries in Latin America, see our Warranty Card Latin America and visit our Whirlpool Latinoamerica website
www.whirlpool-latam.com.
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Before the dryer is removed from service or discarded,