FAILURES AND SOLUTIONS 
More than 95% of the complaints are submitted during the start of operation of the equipment and are due to 
installations errors. 
More than 90% of the failures are solved only by checking the connections. Following the three following points, we 
can make sure that the installation is correct: 
A) Telephone cable is been manipulated: The cable that connects the controller to the air curtain is an 8 lines crossed 
telephone cable. If manipulated (cut or removing the connector) and incorrectly joined, the air curtain won't  
work. Moreover, it can damage the electronics. If the connector is joined wrong side, we can solve the problem only 
by turning it (connections diagram of first page). 
B) Wrong connection of the telephone cable. Verify whether the connector position is correct (between control or 
auxiliary according to the installation diagram, specially if there is more than one air curtain with a single controller. 
C) Wrong current supply / input. The air curtain input depends on the type of current that is available and also on the 
heating type of the unit. Connect the unit according to the diagram on the first page.
Common problems and solutions 
Effect  Problem  Solution 
All lights of the 
controller are OFF
¿Is the telephone cable the 
original (not manipulated), with 
no enlargements either 
shortenings? 
Change the cable or connect it again correctly. 
¿Does the current reaches de 
connection box? 
Connect the terminals of the junction box correctly: 
Between L and N there must be 230V and if the air curtain 
goes with a three-phase electrical element, there must be 
400V among the terminals L1,L2 y L3. 
¿Is the controller connected to 
the “Control” of the PCBoard? 
Connect the cable from the controller to the “Control”, 
never to the “Aux”.  
¿Is the fuse of the PCBoard in 
good conditions? 
Check the fuse and replace it in case it is necessary (Type 
T, slow action). 
Some lights of the 
controller are 
flashing 
The  green  LED  of  the 
maximum speed flashes when 
we stop the air curtain after 
having been operating with 
heating 
It is not an error but a safety mechanism. The air curtain 
turns on by itself to the maximum speed to get cold and 
protect its components. When the temperature decreases 
from the safety one, it will stop.  
Some speed or heating lights 
are flashing when the air 
curtain is working. 
It is a protection mechanism of the air curtain so that the 
internal parts of the air curtain do not suffer damages. 
Situations on which the problem continuously recurs and 
the way to solve/avoid it: 
1. Inlet grille blocked (objects, dirtiness…) the ambient 
temperature inside the equipment can increase a loti f the 
air cannot circulate properly. Keep the grille clean.  
2. Small room: We recommend installing a thermostat to 
control the heating power so the protection device do not 
activates. 
3. In case that the ambient temperature is already high, 
we recommend to lower the power heating or install a 
thermostat. 
4. Inlet air already warm, that comes from other heating 
equipment beyond the air curtain. Move the air curtain 
away, place a thermostat in the inlet part of the curtain or 
lower the heating power. 
5. Any motor does not work: inform the technical service. 
The heating is not 
working 
¿Does the three-phase current 
reach the connection box? 
Check installation 
The speed and/or 
the heat change 
continuously with 
no apparent 
reason but the 
lights of the 
controller are not 
flashing. 
Probably the telephone cable 
is near interference sources, 
transmitters, cable plates, 
specially those that supply 
current to the Motors, etc.. 
Pass the cable the furthest possible away from the 
interference source, specially when long distances or use 
a screened cable.