Maxview MXL051 User guide

MXL051

Roam X

Installation & User Instructions

This manual provides information on how to control the Roam X Router using your
devices internet browser. Most of these functions can be completed easier and faster
using the Maxview Roam X App. See the Roam App instruction manual for more
information.

UK contact:

Helpline: [phone]
Email: [e-mail]
Web: www.maxview.co.uk

Maxvi ew reserve the righ t to change s pecification s without prior n otice
9111437 Iss 1

Maxview Roam X Powered by

We have partnered up with one of the largest
suppliers of Wi-Fi products worldwide.

Introduction

Thank you for purchasing this product, should you have any difficulty using your
Roam X Mobile 3G/4G Wi-Fi System please contact our friendly Customer Helpline
on [phone] or email [e-mail].

Contents

2. Record your Purchase

3. Product Contents

3. Tools Required

3. Choosing a Service Provider

4. Accessories

Installation Instructions

6.

Positioning your Roam

6. Important Antenna Installation Information

7. Fitting the Antenna

9. Inserting Sim Card

10. Router Installation

Router - Getting Connected and Basic Functions

12.

Get to know your Router

13. Getting Online

15. Factory Reset

Router - Advanced Functions and Changing Router
Settings

17.

Connecting to the Web User Interface

19. Logging out of the Web User Interface

Record your Purchase

Router - Changing the Primary Internet Source
from 3G/4G to Wi-Fi

21.

Changing the Primary Source

24. Changing the Routers LAN IP Address

Router - Other Functions

26.

Managing and Removing Wi-Fi Connections

26. Changing Wi-Fi SSID (name) and Password

28. Entering SIM PIN

29. Controlling Data Usage & Other Functions

30. Router Firmware Update

Additional Information

General Safety Warnings

31.

31. Terms and Conditions

32. Maintenance

32. 1 Year Guarantee

33. Troubleshooting & FAQ’s

34. Specifications

34. Certification and Environment

Please fill in the details below once purchased. This information will be required in the unlikely event of a fault
occurring with this system.

See page 12 to see where you can find this information.

SERIAL NUMBER

SSID

PASSWORD

2

Product Contents

Omni-directional Roof Mount Antenna

A.

and 0.8m cables with SMA connectors*

B. 3G/4G Wi-Fi Router
C. 12V Vehicle Power Supply
D. Router Mounting Bracket and Fixing Kit

*White or Grey Plastics

E. 1.5m Ethernet Cable

I

F. Internal Wi-Fi Antennas
G. SIM Adaptors
H. Roof Clamp
I. Fixing Template
J: No. 6 Screws x 3

J

E

F

Tools required

- Power Drill

- 2.5mm Drill Bit

- 25mm Hole Saw

- Cross Head Screwdriver

Choosing a Service Provider

A

C

D

- Hack Saw

- File/Emery Paper

G

H

B

- Surface Cleaner

To use the Maxview Roam X, you will need a suitable data SIM card (sold separately)
The Maxview Roam X is unlocked, so you can use any service provider.

!

The best package will depend on many factors such as data usage, budget, location of travel and
usage habits, however pre-paid data plans are usually more cost effective.

For UK customers, our testing has highlighted THREE™ as a reliable and cost effective service
provider. We offer 24GB THREE™ pre-paid data SIM Cards (see page 4). For more information on
choosing a service provider see www.maxview.co.uk or call helpline.

3

Mounting Accessories -

Sold separately

Roam Bracket Fixing Kit - For roof mounting

The raiser bracket allows you the flexibility to
mount your antenna anywhere on your roof and
enter the cable at your preferred point using the
supplied cable entry cover. Alternatively you may
have an existing cable entry point you may like to
utilise instead.

Designed and manufactured specifically for the
Roam Antenna, the aluminium bracket is
lightweight, strong and finished with a durable
white powder coating.

Suitable for any flat roof the kit also includes 3m
extension cables for flexible mounting position.

MXL050/KIT1 White
MXL050/GKIT1 Grey

Accessories - Sold separately

Weatherproof Socket with SMA Connectors

The Weatherproof Socket provides an external entry
point into the side of any vehicle. Available with 2
SMA connections, making it ideal when using the
Roam Antenna with the Roam Bracket Fixing Kit
(See left) to allow for a temporary connection or
where entry into the roof is not possible.

It can also be used for other applications where an
external SMA connection is required.

B2016

24GB Data SIM package

SIM24GB

4

Roam Extension Cables

Extension cables can be purchased
separately to allow a flexible
mounting position to the router.

1 metre
2 metres MXL050/EXT2
3 metres MXL050/EXT3
5 metres MXL050/EXT5

MXL050/EXT1

Roam 230V PSU

230V ac to 12V dc Power Supply Unit
to power a Roam. For indoor use only.

MXL050/PSUUK

Installation Instructions

5

Positioning your Roam x

Distance between Router and Antenna

For best performance, we recommend mounting the
router in close proximity to the roof mounted
antenna. For best performance, only use the antennas
standard 0.8m coaxial cables.

This means, once you have a suitable location for the
router inside the vehicle, you must also ensure there
is a suitable space on the roof to position the antenna
in close proximity to the router. For example, if you
would like to position your router in an overhead
cupboard, we recommend mounting the antenna
directly above the cupboard space.

Roof Antenna Position

We recommend leaving 30cm gap from obstacles
around the antenna to avoid interference issues
and mounting on a horizontal flat roof.*

Router Wi-Fi Antenna Space (Ref page 10)

The internal router can be mounted in a horizontal or
vertical orientation. However, bear in mind that the
Wi-Fi antenna must be vertical for maximum
performance. You must leave enough space for this.

Power Supply

The router comes with 12V cigarette adaptor.
You should ensure your router power supply can
reach your preferred power source.

*Sloped Roof
(Pop Top/Campers)

Although we always recommend a flat
installation to maximise Antenna performance.
In some installations you may find that you
need to install your Roam X on an incline.

This is useful for an Elevated Roof (Pop Top)
installation where you may use your Roam X
with both the Roof flat and at an incline.

We highly recommend that when installing the
Antenna on any incline you test the Roam X
before installation in a horizontal position and
again in the incline position to satisfy yourself of
the performance.

Important Antenna Installation Information

1. The 3M seal provides a permanent installation.

The adhesive is extremely strong and the antenna is
not designed to be removed. Please ensure you are
completely happy with your antenna’s position and
orientation before installation.

6

2. The Roam X antenna is designed to be mounted

directly to a horizontal, flat and smooth surface such
as GRP (Glass Reinforced Plastic) with the coaxial
cables passing directly through the roof underneath
the centre of the antenna. The standard installation is
designed for roof thicknesses from 10mm up to 50mm.

If this does not suit your installation, please see our
mounting accessories (page 4) for a more suitable
mounting option.

10 - 50mm

Fitting the Antenna

These instructions are for the standard through-the-roof installation as supplied.

1. Once you have a suitable position for the antenna,

cut out the supplied template. Use to mark the 25mm
centre hole position and mark the outside of the
antenna.

3. Use the Antenna clamp to gauge the depth of the

roof. The best way to do this is to sit the Antenna
clamp upside down through the hole. Then, from the
inside, mark on the clamp where the clamp passes
through the ceiling and into the vehicle.

2. At the marked centre position, drill a 2.5mm pilot

hole through the roof. Use a 25mm hole saw to drill
out the centre hole through the roof.

Tidy up the hole to remove swarf and sharp edges.

A. Cut line
B. Roof line

A B

4. Remove the clamp and cut the clamp shaft to the

correct length. The correct length for your installation
will be the roof depth minus 3mm. This will ensure
the clamp does not bottom out on the antenna when
tightened.

E.g. If roof depth is 30mm. The clamp shaft should be
cut 27mm along the shaft.

7

Front of
vehicle

5. Clean the surface where the antenna will be

installed, ensuring it is free from debris and grease.

Front of
vehicle

7. Press firmly around the edges of the antenna to

ensure a watertight seal has been achieved.

6. Pass the cables through the hole and remove the

self-adhesive backing from the 3M seal. Pass the
cables through the roof and position the antenna with
the embossed arrow facing the front of the vehicle
and the outside edge of the antenna aligning with the
marks added earlier.

IMPORTANT - Ensure the position of the
antenna is central to your markings,

!

as once stuck down, the antenna is not
designed to be removed.

8. From the inside of the vehicle, attach the clamp

and turn clockwise onto the thread protruding from
the bottom of the antenna. Continue to turn until
the clamp is compressing the seal underneath the
antenna.

9. Once in position, use 1 x No.6 Screw to secure the

clamp in position.

8

Inserting Sim Card

1. Remove the supplied pin located at the bottom of

the router.

Standard

Micro

✓

✗

Nano

✗

2. Use this pin to firmly press on SIM eject button.

This is located next to the SIM slot. It is not necessary
to apply force to the SIM tray itself. This may damage
the router.

3. Remove the SIM tray and lay the standard size SIM card flat with the metal chip face facing up. Ensure it is in

the correct orientation and sitting completely flat in the holder.

!

Slot

4. Insert the SIM tray back into the router. The metal

chip should still be facing upwards and the SIM text
on the front of the tray should be the correct way up.
The tray should push into the slot without resistance,
until it is fully inserted.

The SIM is now inserted.

9

Router Installation

!

1. Position router bracket and mark hole positions.

Depending on material, drill a pilot hole or use a
bradawl. Mount the router mounting bracket to the
surface using the 2 x No.6 Screws provided.

horizontal and in the correct orientation.

IMPORTANT - Be careful when placing the Routers
location that it is not too close to other electrical
control devices. Mounting too close can cause the
router to malfunction.

Note: Make sure the ‘Maxview Logo’ is

!

3. Attach the Wi-Fi antennas to the top connectors.

These are marked ‘Wi-FI’. These should be positioned
so they are vertical.

2. Attach the antenna coaxial cables to the bottom 2

connectors. These are marked ‘mobile’. Note the order
of the cables does not matter.

IMPORTANT - To prevent damage take

care to ensure the centre pins are

!

aligned before attaching the connector.

4. Connect the 12V power lead or the 230V PSU

(available to order separately) and route the lead to
your power source.

5. Place the router into the mounting bracket.

The router can be removed from the bracket at any
time to change the SIM card as required.

6. The installation is now complete. You may

wish to tidy up cable routing to suit your installation.

10

The optimum positioning for the WiFi antennas on the
Roam X Router is pointing directly upwards. However,
the unit can be fitted with the antenna at a 45° or 90°
angle, or pointing downwards or forwards.

This may have a small detrimental effect on the
signal strength, which will become more significant
at greater distances from the router. However, for
leisure vehicle applications, this will likely only cause
a negligible drop in performance.

Router

Getting
Connected
and Basic
Functions

11

Get to know your Router

Front View

WAN type LEDs

SIM needle

Power Socket

Back View

Grounding
Screw

Power
LED

Reset
Button

Mobile MAIN
Antenna Connection

Mobile network
type LEDs

LAN Ethernet
Ports

GNSS Attenna
Connector

Mobile signal strength
indication LEDs

SIM
Holders

Wan Ethernet
Port

Mobile AUX
Antenna Connection

USB
Port

Wi-Fi Antenna
Connector

Credential Router Sticker (Located on the reverse of the router).

RUTX11 XXXXXXXX

SERIAL: XXXXXXXXXXX

Serial
Number

Wi-Fi
I.D

12

IMEI: XXXXXXXXXXX
LAN MAC: XXXXXXXXXXX

WIFI SSID: RUTXXXXXX
PASSWORD: XXXXXXXX

Password
Code

Wi-Fi Antenna
Connector

BATCH No. xxxx

QR CODE

Blutooth Antenna
Connection

See page 14 for details.

Getting Online

Now your Roam X is installed and you have inserted the SIM card, it’s time to get connected. To do this, you
will need to be using a device which can connect to a Wi-Fi network such as a smart phone, Smart TV, tablet or
laptop.

1. Turn on router and allow 2 to 3 minutes for the router to boot.

When ready, the router name will be visible in your devices Wi-Fi settings.
There are 2 methods of connecting your device to the routers Wi-Fi network.

• Option A – Using device settings

• Option B – Using QR Code

Option A: Device Settings

1. Navigate to your devices Wi-Fi

settings and view available Wi-Fi
networks.

2. The Roam X Router will be

displayed as RUT240_XXXX.
The last 4 characters will be
unique to your Roam X Router.

If more than one Roam X is being
used within close proximity, the
Wi-Fi network name is displayed
on the back of the router.

See page 12 for code.

3. Once you select this network,

you must enter the password. This
is also printed on the back of the
router.

Note: Password is case

!

sensitive.

See page 12 for code.

Note:

!

Two WiFi networks of the router are displayed. The 2.4GHz
network is designed for range the 5GHz network is designed for
data throughput.

4. You are now connected and can

begin using your Roam X.

13

Option B: QR Code

1. If your device is able to read QR codes (Android 9 or newer and IOS 11 or newer), simply point your device

camera at the QR code on the back on the router. When prompted, select ‘join’. Your device will automatically
connect to the Roam X Router.

That’s it! You are now connected to the secure Wi-Fi hotspot of your Roam X Router.

The Wi-Fi network name and password will remain the same as those listed on the back of the router.

!

The above processes can be repeated to connect up to 100 devices to the same network simultaneously.

Please note:

!

With the QR code on the back of the router, it is only possible to connect to the 2.4GHz network.
To connect to the 5GHz network, you must enter the WiFi password on the back of the router using the
keypad of your device.

14

Connecting to a device using an Ethernet Cable

If your device does not support Wi-Fi or you would like to maximise the reliability of your connection, you can
access the Roam X internet connection by connecting the Ethernet Cable between the LAN ports on the router
and your device. Possible applications for this include some Smart TV’s and desktop computers.

To do this, simply connect the Ethernet cable to the router and your device. If necessary, navigate to your
devices LAN settings and follow the prompts.

When the ethernet is in use other devices can still connect to the router using Wi-Fi.

!

Factory Reset

At any time, the Roam X Router can be reset to its factory settings using the reset button on the side of the
router. This will restore all settings on the router, including:

• Router SSID (network name) and password to those listed on the back of the router.

• Web User Interface to the username and password listed on the front of the router.

• All custom settings will be deleted, including any Wi-Fi connections you may have added.

1. To complete the factory reset,

press and hold down the reset
button with the supplied pin
needle.

2. Hold for 6 seconds, until all of

the green LEDS on the side of the
router are on.

Once released all 5 signal strength
LED’s will flash together.

This indicates the start of the reset
process.

Note: If you don’t hold

!

long enough, the router
will restart but not reset.

3. Allow 3 minutes for the router

to reset. Once reset the Wi-Fi
network will be visible and
available to connect to.

15

Router

Advanced Functions
and Changing
Router Settings

For most users changing these settings is not
necessary. We only recommend accessing and
changing settings in the Web User Interface if
necessary and we do not recommend
changing settings which have not been
outlined in this booklet.

Did you know?

The functions in this section
can be completed easier and
faster using the Maxview
Roam X App.

See the Roam X App
instruction manual for more
information.

16

Advanced Functions and Changing Router Settings

All of the settings and functionality of the Roam X Router are changed using the Web User Interface. This can be
accessed using a browser when your device is connected to the Roam Wi-Fi network. The Roam X Router is very
powerful and there are many settings in here which can be adjusted to suit your requirements.

For most users, changing these settings is not necessary. We only recommend accessing and changing settings
in the Web User Interface if necessary and we do not recommend changing settings which have not been
outlined in this booklet.

Connecting to the Web User Interface

When using the Web UI, we recommend using the Google Chrome browser.

!

1.

Whilst connected to the router,
browse to 192.168.1.1 i n your
web browser. This can be done
on any device with an internet
browser and a connection to the
Roam X Router.

2. You will first be p rompted to

enter the Web User Interfa ce user
name and password. The default
details are printed on the front
of the router.

Username: admin
Password: admin01

These are different to the

!

Router Hotspot SSID and
Password.

3. On first use, you will be

required to update the password.
The new password must be a
minimum of 8 characters and
contain at least one upper case
letter, one lower case letter and
one number.

After completing this

!

change, the original
credentials listed on the
front of the router will no
longer work. If you forget
your password, you will
need to complete a
factory reset to reset to
the original credentials.

17

4. When accessing the Web User Interface for the first time, you will be offered the chance to use the Set Up

Wizard. This can be used to set up the router’s most relevant parameters, such as changing the hotspot
username and password.

Competent users can navigate through other settings, however we recommend skipping the Set Up

!

Wizard as it is not strictly necessary to change any of these settings. For most users we recommend
skipping the installation by selecting ‘Skip Wizard’.

5. You will now have access to the router’s dashboard. This page displays useful data such as mobile, system

and wireless data. Unless necessary, we do not recommend changing any of the dashboard settings.

18

Logging out of the Web User Interface

Once you have finished using the Web User Interface, you should log out. We recommend doing this every time
you have finished using the Web User Interface.

1. Select ‘Log Out’ in the top right hand corner and

confirm you wish to log out.

2. Once you have logged out you can now close the

web browser tab and continue to use the Roam X.

19

Router

Changing the
Primary Internet
Source from 3G/4G
to Wi-Fi

Did you know?

The functions in this section
can be completed easier and
faster using the Maxview
Roam X App.

See the Roam X App
instruction manual for more
information.

20

20

Changing the Primary Internet Source from 3G/4G to Wi-Fi

In some instances during your travels, you will be in a location where there will be a usable Wi-Fi connection
which can be used as a source, instead of 3G/4G. This means you can access the internet using the same
Roam X hotspot, however the source of the connection will be from another Wi-Fi hotspot.

To use an existing Wi-Fi hotspot, you will need to ensure:

- You know the password of the source Wi-Fi.

- The source Wi-Fi does not require access through a Captive Portal. See page 35 for more information on
Captive Portals.

Using the web browser to set up this feature requires some set up time, however this only needs completing
once as the Wi-Fi source details will remain in the router and the router will automatically switch to using this
Wi-Fi source instead of 3G/4G when it is available. Because of the initial set up required, we recommend using
this feature if you will be spending considerable time at this location or using significant amounts of data.

If you will only be at the site for a short period, we suggest you continue to use the 3G/4G connection or
connect directly to the Wi-Fi connection with your Wi-Fi enabled device.

The speed and reliability of the Wi-Fi connection you receive will only be as good as the source it is

!

connected to. We therefore recommend you confirm the network is suitable for your requirements
before carrying out the set up process. This can be done using a separate device with Wi-Fi
connectivity, such as a mobile phone, laptop or tablet.

It is easier and faster to switch between 3G/4G and Wi-Fi using the Maxview Roam X App.

!

See the Roam X App instruction manual for more information.

1. From the Web User Interface Dashboard, select ‘Network’ at the top of the page. When the drop down menu

appears, select ‘Wireless’ then click Scan under ‘WIFI 2.4GHz’ if you wish to have a standard Wi-Fi network.
Or under ‘WIFI 5GHz’ if you wish to connect to a 5GHz WIFI network.

21

2. Next the wireless connection you wish to connect to click ‘Join Network”

3. Enter the password for the network and network name if you choose to do so. Then click ‘Submit’

4. Hit the enable button to turn on.

22

5. Your router will now connect to your chosen wifi network. However the connection your router uses for to

connect to the internet will depend on your WAN configuration setting,

6. To change connection priority drag and drop each connection in the order desired.

7. Then save and apply.

23

Changing the Routers LAN IP Address

In some cases, the LAN IP Address of the Roam X Router will be the same as the source Wi-Fi IP address. If this
is the case, using Wi-Fi as the internet source will not work.

To fix this, we must change the LAN IP Address of the Roam X Router. To do this, follow the steps below:

1. From the dashboard, select ‘Network’ and then ‘LAN’.

2. In the ‘IP Address’ box, change the IP address from 192.168.1.1 to 192.168. 2.1.

3. It is not necessary to change any other settings. Select ‘save’ to add these settings and return to the

dashboard.

4. After completing this change, the Roam X Wi-Fi will reboot and you may temporarily loose connection to the

Wi-Fi. Once restored, it should not be necessary to reconnect your devices.

Note: The LAN IP Address is used to access the Roam X Router web user interface (WebUI). Therefore, by
changing the LAN IP Address, this will also change the address which is typed into the web browser to access
the router WebUI. Whatever address is used for the LAN IP address must be used.

24

Router

Other Functions

Did you know?

The functions in this section
can be completed easier and
faster using the Maxview
Roam X App.

See the Roam X App
instruction manual for more
information.

25

26

Managing and Removing Wi-Fi Connections

Navigate to ‘Network’ and then ‘Wireless’. From here, you can then view and manage the most recent Wi-Fi

1.

connection listed under the Wireless Station Mode heading. This includes updating the password or removing
it completely if it is no longer uses

The Router will store the details of the most recently used Wi-Fi connection only. See page 21

!

to input a new connection to replace it.

Changing Wi-Fi SSID (name) and password

After completing this change, the original credentials listed on the back of the router will no longer work.
If you forget your password, you will need to complete a factory reset to reset to the original credentials.

Completing this change will remove all devices which are currently connected to the router hotspot.

!

These will need to be reconnected using the new username and password.

1. From the Web User Interface dashboard, select ‘Network’ and then ‘Wireless’ from the top menu.

26

2. You will then see a list of the Wireless Access Points (hotspots) the router is creating. As standard, this will

be for 2.4GHz and one for 5GHz. Select ‘pencil icon’ on the RUT240_X XXX access point.

3. You will now be transferred to the ‘Interface Configuration’ tab under the ‘General Set Up’ tab. In the

ESSID box, input a new name (ESSID) for your router.

4. Click ‘WIRELESS SECURITY’ and input new password in the ‘Password’ box.

5. Once completed, select ‘SAVE & APPLY’.

It is important this is a strong password to ensure your hotspot remains secure.

!

We recommend using a combination of
uppercase characters, lowercase characters, numbers and symbols. You should also avoid common
phrases such as ‘password’ and ‘12345’.

Keep your password safe as it will be required to connect devices to the new Wi-Fi network.

27

6. When the changes are complete, you will see

a web browser error page and your device will no
longer be connected to the router. Because the Wi-Fi
network has changed, the router will automatically
remove all devices, including the one you are
currently with.

Your new hotspot name and password is now set up.

Entering SIM PIN

For security, some SIM cards have a 4-8 digit PIN
activated. If your SIM is PIN protected, you will need
to input the PIN number into the Web User Interface
before it can be used.

Please note, if you enter the incorrect PIN 3 times,
your SIM card may be blocked. If this happens, you
will need to contact your SIM card network provider.

If your SIM requires a PIN, the Web User Interface will
display SIM (locked). If it does not require a PIN it will
display SIM (ready).

To enter the PIN, follow the below steps

7. You can now navigate to your device’s Wi-Fi

settings and view available Wi-Fi networks. The Roam
router hotspot will be displayed as your chosen name.
Select this network and enter the new password.

This step should be repeated for any device you wish
to connect.

1. From the Web User Interface, select ‘Network’ and

then ‘Mobile General’ from the top menu.

28

2. In the ‘General’ tab, insert the PIN in ‘PIN’ box.

Once entered, select save.

Controlling Data Usage

This function can be used to sync your SIM card’s data allowance with the router. This configuration will not
reset when the router is turned off so can be used to monitor usage and to understand when you are nearing
your maximum allowance.

Warning:
This should be used as a guide only. For exact usage and allowance usage, please contact your service provider.

1. From the Web User Interface, select ‘Network’ and then ‘WAN’ from the menu. Click the ‘Edit’

button on the internet connection (i.e the pencil icon)

2. Under ‘Mobile Data limit’ click on the enable data

connection limit and turn ON.

3. Change the Data limit value to your desired setting

(i.e 2000mb) and period and month. Then click ‘Save
& Apply’.

4. SMS warning texts can also be set up in the same

way, however this will send a warning text when you
are nearing your allowance limit.

Other Functions

The Roam X Router offers a vast number of functions. These include features such as SMS remote control,
accessing SMS messages and custom configuration. These features are advanced and should only be used by a
competent user.

To bring you the Roam X Router, we have partnered with Teltonika. Teltonika have a vast amount of information
available for all function of the router and Web UI on their Wiki Support Site. This can be accessed at:
https://wiki.teltonika.lt/view/RUT240

For more information on the function available and instructions on how to use
this, please refer to the Teltonika Wiki Support Site.

29

Router Firmware Update

From time to time, new firmware will be available to download onto the Router X. It is not essential that the
latest firmware is on the router, however we recommend keeping firmware up to date to ensure you have
access to new feature releases and the latest security updates.

A list of the latest firmware changes and the associated features can be found at

https://wiki.teltonika-networks.com/view/RUT240_Firmware_Downloads

As long as the router has a reliable internet connection, the firmware update can be done from the Teltonika
Web User Interface. The time it takes will depend on your connection speed, so we recommend using a fast
connection to minimise the time required.

1. To find out if your software us up to date,

click the ‘FW Version’ tab in the top right hand side
of the dash board menu.

2. If a new version appears and is available click the

update from ‘server’ from the drop down options.

3. Press ‘UPDATE’. 4. The new firmware will now begin to download.

5. You will receive a validation message once the firmware downloads successfully.

Next click the ‘PROCEED’ button and a upgrading message will then appear. Once upgrading is complete you
will be taken back to the login window.

Your firmware update is now complete.

30

Additional Information

General Safety Warnings

Read these instructions carefully and become familiar with your Maxview product. Understand the application,
limitations and any hazards involved with the installation and operation.

Failure to follow all instructions may result in damage to your vehicle and/or serious injury. Maxview declines all
responsibility in the event of incident or accident if they are due to a non observation of the installation
instructions or the way the product is used.

No modifications to the product are permissible.

Installation

• Always consider the additional height the product you install adds to the vehicle

• Always follow manufacturer’s operating instructions before using tools and equipment.

• Take care when working at heights. Keep work area clean and tidy to avoid trip hazards

• Use creeper boards where necessary to ensure roof construction can support your weight

• All electrical work should be carried out by a competent person

Operation

• The maximum speed of vehicle with product mounted on roof is 81mph (130km/h)

Servicing & Support

• Any inspection or repair must be carried out by Maxview or an appointed representative of the manufacturer

• No regular maintenance required on the product

• Do not dismantle product

• Do not use solvent or abrasive cleaning agents on the product

• Only use a suitable mild detergent to clean the product

• Do not pressure wash the product

• We recommend you check the mechanical integrity of a roof mounted product at least once a year

• If in the event that you do experience a problem with the product, call Maxview Customer Service
[phone]

Terms and conditions

In no event shall Maxview be liable for any indirect, incidental or consequential damages from the sale or use of
the product. This disclaimer applies both during and after terms of the guarantee. This does not affect your
statutory rights.

The Roam X antenna is designed for permanent installation and is not designed to be removed or serviced.
Whether the Roam is in warranty or not and whether the cause for removal is our fault or not, we are not
responsible for the safe removal of the Roam X antenna. Will not be held responsible or liable for any damage
done to the Roam or other property whilst removing the antenna, regardless of the reason for removal.

By selling a Three™ SIM card we are acting completely independent of Three™ and any information you supply
or any contract you enter in to is your own choice. We will not be held liable for any costs incurred as a result of
using Three ™ services. Three™ is a trading name of Hutchinson 3G UK Limited.

Data usage can be expensive. Although the Roam X does offer data warning and restriction warnings, this should
be used as a guide only, it is not always completely accurate. For accurate data usage information, you should
contact your service provider. We will not be liable for any costs incurred as a result of data usage using the
Roam.

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Maintenance

The Roam X has been designed to be maintenance and trouble free. For optimum signal strength, keep the
cover clean from dirt, bugs, and other debris. Periodic washing of the top cover with mild soap and water is
recommended.

1. Do not remove the cover of the antenna as it will void the limited guarantee.

2. Never power wash the antenna. Keep the enclosure clean from dirt, bugs, and other debris by hand
washing with mild soap and water.

DO NOT USE SOLVENTS TO CLEAN THE ROAM. DO NOT DROP OR EXPOSE TO JARRING MOVEMENTS.

1 year guarantee

Every Maxview Roam X Mobile 3G/4G Wi-Fi System is thoroughly inspected and tested before leaving the
factory, and is covered by the following 1 year parts limited guarantee from the date of original purchase:

1 year parts guarantee: The customer is not responsible for the cost of replacement parts if the original part is
determined to be defective under the terms of the guarantee. The customer is responsible for the cost of
replacement parts after 1 year.

Should any problems develop during the guarantee period, contact Maxview. You must contact Maxview before
the guarantee period expires. The customer must supply proof of purchase (such as a dated sales receipt) when
requesting warranty service. If customer cannot supply proof, warranty period shall start 30 days after date of
manufacture.

Only Maxview will perform guarantee evaluations and repairs.

If it is determined that the unit needs to be returned to Maxview, the customer must return requested parts to:
Customer Services, Maxview Ltd, Garage Lane, Setchey, King’s Lynn, Norfolk, PE33 0AT, England.

When returning product, Maxview will supply a Product Return Number (PRN). This number must be clearly
written on the box. Failure to clearly write PRN number on box may result in delays in processing claim.

Along with product, customer should include in the box: name, address, daytime phone number, proof of
purchase and description of the problem.

If inspection shows the trouble is caused by defective workmanship or material, Maxview will repair (or replace
if necessary) without charge.

This guarantee does not cover installation and external wiring, or re-manufactured units. This guarantee does
not cover damage caused by the use of a mounting bracket other than a Maxview mounting bracket designed
for the product. This guarantee is not transferable from the original owner.

Due to expanding and changing telecommunications market, Maxview cannot be held responsible for changes
made to communication services. Software updates to address such issues are not covered under guarantee.

This guarantee also does not apply where:

• The product has been abused, misused, improperly installed or improperly maintained.

• The product has been installed without the use of a Maxview mounting bracket designed for the product.

• Repairs have been made or attempted by others that are not certified by Maxview to do such repairs.

• Repairs are required because of normal wear and tear.

• Alterations have been made to the product.

• The antenna unit has been opened without authorisation.

• Damage has been caused by power washing.

• Circumstances beyond the control of Maxview cause the product to no longer operate correctly.

• Customer is not the original owner.

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Troubleshooting and FAQ’s

1. How can I test the speed of my connection?

There are various apps available that can be used to measure your upload and download speed.
We recommend the Ookla speed test app, available from the App Store and Google Play
Store. Before running the test, make sure your device is receiving internet through the roam router.

2. What Download speed do I need to watch TV through my Roam X?

As a general rule of thumb, you will need 3Mbps to stream standard definition video and 5Mbps to stream high
definition video.

3. My phone is connected to the Roam X but I don’t have any phone signal?

The Roam X creates a Wi-Fi hotspot which can be used to provide a Wi-Fi connection to your device.
This means it can be used for all features on your device that use an internet connection.
This includes Facetime, WhatsApp and Wi-Fi calls, but will not include traditional voice calls and
SMS text messages.

4. I am connected to the Roam X with a good Wi-Fi signal but nothing is loading?

If you are near to the Roam X Router, it is likely that you will have a strong Wi-Fi connection to the router.
However, this doesn’t mean that the Roam X is receiving a strong signal from the 3G/4G network. We suggest
trying a different location and ensuring you still have data on your SIM card.

If you are using the router to connect to an existing Wi-Fi hotspot, check the Wi-Fi source is reliable
and has a good download speed before connecting the Roam X to it.

5. Why has my phone got faster internet speed than my Roam X?

The Roam X has been optimised for remote and rural locations where our customers tend to travel. Using the
router’s 3G/4G capabilities in urban locations where the 3G/4G signal is strong, you should still be able to
receive a fast internet speed (enough to stream HD TV). However, the Roam X performs best when 3G/4G signal
is limited, allowing you to use the internet when other devices can’t.

6. I have forgotten my Wi-Fi password, what should I do?

You will need to carry out a factory reset. See page 15.

7. Where can I find more information about the advanced functionality of my router?

If this manual does not cover the function you wish to use, detailed step-by-step information on every function
of the router is available at https://wiki.teltonika-networks.com/view/RUTX11

8. Is there an easier way to change the settings for my router?

Most router functionality can be controlled using the Teltonika App.

9. Does the Roam X work on 5G?

The benefits of 5G to our customers are still limited due to the limited number of (mostly urban) areas where
the technology is available. That said, as the 5G network continues to expand, 5G may well benefit customers in
years to come.

To ensure customers are futureproofed for when 5G technology does provide a benefit, Maxview have
therefore integrated 5G capabilities into the Roam X antenna as standard. Please note, the Roam X Router is a
3G/4G router and does not receive 5G. Therefore, customers wanting to use 5G will need a 5G router and
SIM Card plan.

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10. Does the Roam X work when my vehicle is moving?

Yes, when the Roam X is using 3G/4G as the connection source (rather than Wi-Fi), the Roam X will work
when you are in motion.

11. Why do I lose connection to my Roam X when I move in or out of range of the Wi-Fi source my Roam X
is using?

The Roam X will automatically detect and connect to the Wi-Fi source you have set up in the Web User Interface.
When the Roam X detects that this network has become available (or unavailable), the router will switch from
receiving Wi-Fi to 3G/4G (or vice versa). During this sequence, there will be a brief period where there is no signal
available to the router. Because of this, some devices will disconnect from the Roam X hotspot. If this is the case,
simply reconnect to the Roam X hotspot and you should be back up and running.

See page 24 to check how the Roam X router is using Wi-Fi or 3G/4G to receive an internet connection.

12. I am revisiting a location where I have previously been connected to the Wi-Fi using the Roam X.
Why doesn’t my Roam X automatically reconnect?

When using an existing Wi-Fi hotspot as the connection source, the Roam X will only store the last Wi-Fi hotspot
used. If you are revisiting a location which was not the most recent location used, you will need to visit the Web
User Interface to input the new Wi-Fi source details. For more information on how do this, see page 26.

If the location you are revisiting is the last Wi-Fi source the Roam X Router was set up with, whilst located within
good range of the Wi-Fi source, try rebooting the router. It should now automatically connect.

If this does not work, it is possible that the password for the Wi-Fi source has changed. If so, you will need to log
into the Web User Interface and update the password. See page 26 for instructions on how to do this.

13. Some buttons on the Web UI are not responding?

We recommend using the Google Chrome browser when using the Web UI. If you are using a different
browser and experience problems, you can also try holding down the button you wish to select.

14. I have connected the Roam X Router to an existing Wi-Fi source, however I cannot receive the internet.

- It is possible that the IP Address of your Wi-Fi source is the same as that of the Roam X Router. This will cause
this function to stop working. See page 24 for more information.

- If this change does not work, it may be that the Wi-Fi source you are connected to is slow or even unusable.
You can try moving closer to the source. If this does not work, the Wi-Fi source may be too slow to use; the
connection received through the Roam X Router is only as good as the source.

15. The 192.168.1.1 web address does not open the WebUI.

- Ensure the device you are connected to is receiving its Wi-Fi from the Roam X Router.

- Ensure that you have not changed the LAN IP address. If this has been changed, the new IP address must be used
to access the WebUI.

16. Why does my Apple device say the Roam X Wi-Fi has weak security?

Firstly, rest assured this message is nothing to worry about and your Wi-Fi connection is still perfectly secure.
As default, the Roam X Router uses WPA2-PSK as the Wi-Fi security standard.

As new standards emerge, Apple have highlighted vulnerabilities in the WPA2-PSK encryption standard and
therefore devices on IOS 14 or newer highlight this with the ‘weak security’ message.

In reality, this protocol remains secure and is the standard used by most routers in the marketplace today.
The newer gold standard protocol is WPA3. Maxview are working with Teltonika to ensure this protocol is
introduced when available.

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17. What are the lights on the side of the Roam X Router telling me?

Basic use and diagnosis using the LED’s has been outlined below.

Visit wiki.teltonika-networks.com/view/RUTX11_LEDs for a full list of the LED configurations and what these
mean.

18. What is a Captive Portal?

A Captive Portal is the term used when a public Wi-Fi
source redirects the user to a webpage before they
can gain access to the internet.

This page usually requires the user to input details
such as an email address and accept terms of use.

Wi-Fi sources requiring use of a Captive Portal
are not supported by the Maxview Roam X and
therefore cannot be used as an Wi-Fi source.

In this instance we suggest you continue to use the
3G/4G connection or connect directly to the Wi-Fi
connection with your Wi-Fi enabled device.

Example of a typical captive portal login.

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19. What does the Maxview Roam X App do?

The Maxview Roam X App is available free of charge to all customers who have purchased a Maxview Roam X.
It is available to download from the Android Google Play and Apple App Stores.
The Roam X App is designed to simplify some of the key functions of the Maxview Roam X including set up,
changing the Roam X hotspot Wi-Fi name/password as well as switching between 3G/4G and Wi-Fi source.
With the Roam X App, it is no longer necessary to access the router settings through the web browser.

20. What is WAN Failover?

Once Wi-Fi has been activated as the internet source, the Roam X uses WAN failover as default. This feature is
designed to overcome the need to manually switch the internet source between mobile and Wi-Fi. When a
Wi-Fi connection has been set up, the Roam X Router will prioritise this as the source of internet and only use
the mobile connection when the Wi-Fi is no longer available.

Specifications

Antenna

Type: Omni-directional MIMO (multiple in multiple out)
Frequency/Gain: 698-6000 MHz/5.9dBi -8.8dBi. Includes all 3G, 4G and 5G frequencies
Connector Type: SMA
Impedance: 50 Ohm
Power: Passive
Cable Lengths: 0.8m as standard
Housing: Aluminium Base. UV Stable ASA Cover
Dimensions: ø: 196mm x H: 65mm
Weight: 500g

Router

Router Type: CAT 6 LTE - 3G/4G and Wi-Fi
Compatible Speeds: Up to 300Mps
Wi-Fi: MU-MIMO - 802.11.b/g/n/ac - 2.4GHz - 5GHz
3G/4G Antenna Connector: 2 x SMA
Ethernet Ports: 4 x RJ45 (WAN and LAN)
Connection Devices: Up to 100
External Antennas: 2 x 3G/4G (for external roof mount antenna)
2 x Wi-Fi (for internal whip antenna)
Power: 9-30 VDC (Reverse Polarity Protection)
12V Automotive Power Supply Included. 1.5m Lead Length
2 Amp Fused Input Protection
Power Consumption: 0.4A Max
Family Browsing: Yes, blacklists and whitelists
Remote Diagnostics: Yes
SIM: 2 x Unlocked Ports
Housing: Aluminium
Dimensions: H: 270 x W: 115 x D: 45mm
Weight: 550g

Certification and Environment

The Roam X 3G/4G/Wi-Fi system has been designed, constructed and marketed in compliance with
the safety and product requirements of the relevant EEC Directives.

Products marked with the crossed out wheely bin must not be disposed of with normal household
waste but made available for separate household collection. Separate collection of used products
and their packaging allows materials to be recycled and used again. Re use of recycled materials
helps prevent environmental pollution and reduces the demand for raw materials.

UK Conformity Assessed (UKCA) marking is a certification mark that indicates conformity with
the applicable requirements for products sold within Great Britain.