Personal Storage 3200 User’s Guide
www.maxtor.com
Troubleshooting & FAQs:
1. The Personal Storage 3200 does not appear on my system.
a. Is the drive running? Make sure all power connectors on the drive
and power adapter are securely plugged in. If the drive is plugged
into a power strip, try plugging it directly into the wall outlet. Is the
USB cables connected properly?
b. Verify that the cables are connected according to the installation
instructions in “Step 3 Hardware Installation – Power Cord
Connections”.
c. Have you tried cycling the power for the drive?
• While your computer is running, unplug the USB cable from the
drive, and then unplug the drive’s power cord.
• Wait ten seconds; plug the power cable back into the drive.
• Wait another ten seconds, plug the USB cable in. See if the drive
appears on your system.
d. Is your USB interface card recognized and working properly in the
Device Manager?
To open the Device Manager:
• Select Start → Settings → Control Panel.
• Double-click the System icon. The System Properties dialog
box appears. Select the Hardware tab and then click Device
Manager.
• Double-click the entry for the Universal Serial Bus Controller.
An entry should show for the Personal Storage 3200.
e. Have you installed the latest Microsoft Service Pack? The most
current Service Pack(s) contain drivers that assist with the
recognition of USB devices. Go to www.microsoft.com for more
information.
2. My computer shows less drive capacity than on the box label. Hard
drive capacity is defined in terms of decimal (base 10) capacity. In
decimal notation, one megabyte (MB) is equal to one million bytes and
one gigabyte (GB) is equal to one billion bytes. We are most accustomed
to the decimal system in everyday life. However, computers use the
binary (base 2) numbering system. In the binary numbering system, one
megabyte is equal to 1,048,576 bytes, and one gigabyte is equal to
1,073,741,824 bytes. Windows uses the binary numbering system. When
you use your system to check your drive’s capacity, multiply the value
shown (displayed in base 2 megabytes) by 1,048,576 to determine the
decimal equivalent for the hard drive's capacity.
3. My applications run slowly using the USB 1.1 interface.
When you connect the drive to your system using the USB 1.1 interface,
the data transfer rate is approximately 1 MB per second. Maxtor does not
recommend installing applications on a drive using the USB 1.1
interface. You can however use your drive to store the data for many
applications over a USB 1.1 interface.
4. I get a message stating that I have a high-speed device connected
to a low-speed port in Windows XP.
This is normal. Windows XP is letting you know that you have connected
your USB 2.0 drive to a USB 1.1 port and you will not have the highspeed capabilities that you would have with a USB 2.0 port.
5. I’m having data transfer performance problems with my USB 2.0
adapter card.
Maxtor drives will run as fast as the host adapter card will allow (up to
the maximum burst rate of 480 Mb per second). If you are having
performance issues, make sure the card’s drivers are the most current
available and that they are installed properly.
Limited Warranty Statement available on Maxtor’s Website