Part #MAN081 Rev. 1.0 SF-1133HV/R12-PnP
High Performance
V.34+/V.42bis
33,600 BPS Internal
Plug and Play
FAX/Voice/Data
Modem
Featuring Advanced FullDuplex Speakerphone
Functions
User's Manual
Contents
Section One Introduction...........................1
Section Two Installation.............................1
Section Three AT Command Set ................. 7
Section Four S Registers ............................ 13
Section Five Result Codes.........................15
Section Six Troubleshooting ...................1 5
Section SevenSupport And Service............17
Appendix A Specifications .......................17
Appendix B FCC, DOC, Copyright And
Other Notices ........................ 19
The information contained in this manual has been
validated at the time of this manual's production.
The manufacturer reserves the right to make any
changes and improvements in the product described in this manual at any time and without
notice. Consequently the manufacturer assumes
no liability for damages incurred directly or indirectly from errors, omissions or discrepancies between the product and the manual.
All registered trademarks are the property of their
respective owners.
Copyright © 1996 All rights reserved. No reproduction of this document in any form is permitted
without prior written authorization from the Manufacturer.
1
Section One - Introduction
This 33.6 Kbps Plug and Play FAX/Voice/Data
Speakerphone Modem connects your computer to all
popular high speed modems available today. Your new
modem features advanced speakerphone functions for
hands-free voice communication and is compatible with
Plug and Play (PnP) systems for simplified installation
and configuration. This manual describes the hardware
installation procedures for your new modem product.
Additional information on AT commands and S-registers
is provided so that your system can be customized for a
particular operating environment.
Section Two - Installation
This section will provide step by step instructions
on how to install your new 33.6 Kbps FAX/Voice/Data
modem. Installation of this modem product is a threestep process consists of 1) actual hardware installation,
2) plug and play configuration, and 3) communication
software installation and configuration.
2.1 Unpacking Your Modem
Be certain that you have all the items listed below.
This package contains:
• A modem • A telephone cable
• User's manual • Software for the modem
• Software user's manual
2.2 What You Need
You will need:
1. A phillips-head screw driver
2. A) A Plug and Play enabled Operating System
(e.g., Windows 95),
or
B) A Plug and Play Revision 1.0a compliant PC.
Proceed to Section 2.3 now if you have every-
thing required.
If you have neither 2A or 2B above, you have two
options to provide Plug and Play functionality to your PC.
1. Install Windows 95
2
or,
2. If running DOS or Windows 3.x, configure the
modem using the included modem driver. Instructions
for installing this driver are included in the text file called
README.1ST on the Windows 95 driver disk.
The README.1ST file can be viewed by loading it
into any wordprocessor or any text editor (i.e. DOS EDIT,
NOTEPAD). It may also be viewed by using the DOS
TYPE command. Refer to your word processor manual
or DOS/Windows references for information on loading
text files.
2.3 Hardware Installation
Installation of this modem
requires opening and manipulating your PC. Exercise caution at
all times when working with AC
powered and static-sensitive
equipment. Turn off and unplug
your PC before installation. Discharge any static electricity from
your body by touching any bare
metal surface of the PC system,
such as its power supply cover.
1. Turn off and unplug your com-
puter from the AC outlet.
2. Remove your computer's cover
(refer to your computer's owner's
manual).
3. Select any available half-card slot,
and then remove the slot cover
(refer to Figure 2-1).
4. Carefully slide the internal mo-
dem into the slot you have chosen, applying even pressure until
the modem is completely seated
in the slot.
5. Fasten the retaining bracket with
the screw from the slot cover.
Make sure the modem is properly aligned. Store the slot cover
for future use.
Figure 2-1
Expansion
Slots
PHONE
LINE
SPK
MIC
Figure 2-2
Back
Plate
3
6. Replace the computer cover and plug in your com-
puter.
7. Connect the telephone cable from the modem's LINE
connector to the telephone wall jack. See Figure 2-2.
8. Optionally, connect your telephone to the modem's
PHONE connector.
9. Optionally, connect your microphone to the modem's
MIC jack.
10. Optionally, connect your speakers into the modem's
SPK jack.
11.Turn your computer on. Your modem is now in-
stalled.
2.4 Hardware Configuration (Plug and Play)
Your modem is configured using the Plug and Play
(PnP) capabilities of your computer. Plug and Play is a
set of specifications that define the ability for the computer hardware and operating system to automatically
configure all compliant devices that are installed, relieving the user of the need to determine which addresses
and interrupts to use for each device. Consult your PC's
owner's manual to determine if it is PnP Revision 1.0a
compliant. You most likely have a Plug and Play Revision
1.0a compliant system if it was purchased after June
1994 or if the BIOS is dated after June 1994.
Proceed to one of the following sections, depending
on your system's configuration:
• Section 2.4.1 if you are running Windows
95 (with or without a Plug and Play PC)
• Section 2.4.2 if you are running Windows
3.1x or DOS on a PnP-compliant PC.
• Section 2.4.3 if you are running Windows
3.1x on a non-PnP PC.
2.4.1 Configuring in Windows 95
When Windows 95 starts for the first time after
card installation, it detects the modem and displays the
New Hardware Found dialog box.
Under New Hardware Found, when asked to
“Select which driver you want to install for your new
hardware,” click on “Driver from disk provided by hardware manufacturer.” Click “OK.”
4
The Install From Disk dialog box now instructs
you to “Insert the manufacturer's installation disk into the
drive selected, and then click OK.” Insert the modem's
Utility diskette into the disk drive and type A:\ (or B:\ if
inserted in drive B) in the “Copy manufacturer's files
from:” box. Click “OK.”
Windows 95 may request its own installation disks
for some files. Insert the Windows 95 disks as required.
When all necessary files are copied, the modem is
configured. Windows 95 will assign the modem a COM
port and IRQ line.
Windows 95 communication packages will recognize the modem by name. Windows 3.1x communication
packages running under Windows 95 need to access
the modem via the COM port designation given to the
modem. This can be found by running Control Panel
(Start|Settings|Control Panel), double-clicking Mo-
dems, selecting the modem and clicking on “Properties”
under the General tab. Note which COM port is being
used by the modem. Proceed to Section 2.5, Software
Installation/Configuration.
2.4.2 Configuring in a Plug and Play System without
Windows 95
When this modem is installed in a Plug and Play
system without Windows 95, the computer's BIOS will
assign a COM port and IRQ line to the modem.
Proceed to Section 2.5, Software Installation/Configuration.
2.4.3 Configuring in a Non-Plug and Play System
Computers without native Plug and Play capabilities require the use of the included modem driver. If you
have not already installed this driver, refer to the file
README.1ST on the Windows 95 driver disk for installation and configuration instructions. Once the driver is
installed the modem is enabled and configured during
system boot-up. The COM port and IRQ settings that are
assigned to the modem will be displayed on the screen as
the driver is loaded.
Configure Windows 3.1x to properly recognize
these modem settings by opening PROGRAM
5
MANAGER|MAIN|CONTROL PANEL, click on PORTS
and follow Windows 3.1x user's manual instructions on
configuring the installed modem COM port.
Proceed to Section 2.5, Software Installation/Configuration.
2.5 Software Installation and Configuration
You are now ready to install and configure the
communication software. Refer to your software manual
for installation procedures.
We suggest the following communication parameters when you first use your data communication software. Consult the software manual for information on
using these and other parameters/features.
38,400 bps; 8 data bits; no parity; 1 stop bit;
RTS/CTS flow control set to “on;” initialization
string: AT&F
We suggest that a “Generic Class 2” or “Generic
Class 1” modem type should be selected in your fax
software, and a “Generic Rockwell” modem type should
be selected in your Voice software.
Note that your software must be configured to
communicate with the modem on the same COM port
and IRQ line used by the modem.
2.6 Using the Fax, Voice, and Speakerphone
Capabilities of the Modem
Your modem has built-in advanced FAX, Voice,
and Full Duplex Speakerphone functions. Please consult
your FAX/Voice/Speakerphone software manual about
procedures on using these features.
Voice functions include recording and playback of
voice prompts (files). You may record or playback voice
with your modem by attaching a telephone to the RJ-11
jack marked “PHONE” or by attaching a microphone to
the MIC jack and a speaker to the SPK jack located on
the back of the modem bracket. Follow instructions in the
FAX/Voice/Speakerphone software on recording and
playback of voice prompts.
6
2.7 Testing Your Modem After Installation
In order to test your modem you should be familiar
with your communication software. Load and set up your
communication software and enter into “terminal mode.”
Make sure that the COM Port and IRQ settings of the
modem match the software. Type AT on your terminal
screen and press ENTER. You may see “AT”, “AATT” or
nothing on the screen. In any case, the modem should
respond with an OK or 0. If it does not, either the modem
may not have been installed properly or the software has
not been properly configured. Review Sections 2.2-2.5
and be certain that the modem and the software have
been properly installed. If required, refer to Section 6 for
additional troubleshooting information.
2.8 Using Your Modem
The communication software included with your
modem product provides a user friendly interface to
access the fax, voice and data functions of your modem.
This software should be sufficient for all of your
communication needs
. There may be times when you
need to access the modem manually via modem commands. Read Section 3 for a summary description of the
modem command set before manually accessing the
modem. You may want to read the software manual first,
however, as the software may already provide a user
friendly method of accessing the functions you need (i.e.
dialing or answering calls).
2.9 Where To Go From Here
You should familiarize yourself with the functions
available from the included software by reading its manual.
You will be accessing most, if not all, of the modem's
functions from this software. You may also use any other
commercially available communication software with the
modem. Read Section 3 ONLY if you are interested in
accessing the modem manually, and not through the
included software. Section 4 and 5 contain reference
material, and can be skipped. If you have difficulties
getting your modem to work, read
Section 6, Trouble-
shooting
to find answers to commonly asked questions
and problems.
7
Section Three - AT Command Set
3.1 Executing Commands
Commands are accepted by the modem while it is
in Command Mode. Your modem is automatically in
Command Mode until you dial a number and establish a
connection. Commands may be sent to your modem
from a PC running communication software or any other
terminal devices.
Your modem is capable of data communication at
rates of: 300, 1200, 2400, 4800, 9600, 14400, 19200,
28800, 38400, 57600, and 115200 bps. Make sure your
COM port baud rate settings in your communications
software is set to one of the above speeds.
3.2 Command Structure
All commands sent to the modem must begin with
AT and end with ENTER. All commands may be typed
in either upper or lower case, but not mixed. To make the
command line more readable, spaces may be inserted
between commands. If you omit a parameter from a
command that requires one, it is just like specifying a
parameter of 0. Example:
ATH [ENTER]
This command causes your modem to hang up.
3.3 Basic AT Commands
In the following listings, all default settings are
printed in bold text.
Command Function
A Manually answer incoming call.
A/ Repeat last command executed. Do not
precede A/ with AT or follow with ENTER.
B_ B0 CCITT mode
B1 Bell mode
D_ 0 - 9, A-D, # and *
L last number redial
P pulse dialing
T touch-tone dialing
W wait for second dial tone
, pause
8
@ wait for five seconds of silence
! flash
; return to Command Mode after dialing
DS=n Dial one of the four telephone numbers
(n=0-3) stored in the modem’s non-volatile
memory.
E_ E0 Commands are not echoed
E1 Commands are echoed
+++ Escape Characters - Switch from Data
Mode to Command Mode
H_ H0 Force modem on-hook (hang up)
H1 Force modem off-hook (make busy)
I_ I0 Display product-identification code
I1 Factory ROM checksum test
I2 Internal memory test
I3 Firmware ID
I4 Reserved ID
L_ L0 Low speaker volume
L1 Low speaker volume
L2 Medium speaker volume
L3 High speaker volume
M_ M0 Internal speaker off
M1 Internal speaker on until carrier
detected
M2 Internal speaker always on
M3 Internal speaker on until carrier detected
and off while dialing
N_ N0 Disable Autoscan mode
N1 Enable Autoscan mode
O_ O0 Return to Data Mode
O1 Return to Data Mode and initiate an
equalizer retrain
P Set Pulse dial as default
Q_ Q0 Modem sends responses
Q1 Modem does not send responses
Sr? Read and display value in register r.
Sr=n Set register r to value n (n = 0-255).
T Set Tone Dial as default
V_ V0 Numeric responses
V1 Word responses
W_ W0 Report DTE speed only
9
W1 Report line speed, error correction protocol,
and DTE speed.
W2 Report DCE speed only
X_ X0 Hayes Smartmodem 300 compatible
responses/blind dialing.
X1 Same as X0 plus all CONNECT responses/
blind dialing
X2 Same as X1 plus dial tone detection
X3 Same as X1 plus busy detection/blind
dialing
X4 All responses and dial tone and busy
signal detection
Y_ Y0 Modem does not send or respond to
break signals
Y1 Modem sends break signal for four seconds
before disconnecting
Z_ Z0 Reset and retrieve active profile 0
Z1 Reset and retrieve active profile 1
3.4 Extended AT Commands
&C_ &C0 Force Carrier Detect Signal High (ON)
&C1 Turn on CD when remote carrier is present
&D_ &D0 Modem ignores the DTR signal
&D1 Modem returns to Command Mode after
DTR toggle
&D2 Modem hangs up, returns to the Command
Mode after DTR toggle
&D3 Resets modem after DTR toggle
&F_ &F Recall factory default configuration
&G_ &G0 Guard tone disabled
&G1 Guard tone disabled
&G2 1800 Hz guard tone
&K_ &K0 Disable flow control
&K3 Enable RTS/CTS hardware flow control
&K4 Enable XON/XOFF software flow control
&K5 Enable transparent XON/XOFF flow control
&K6 Enable both RTS/CTS and XON/XOFF
flow control
&L_ &L0 Modem is set up for dial-up operation
&M_ &M0 Asynchronous operation
&P_ &P0 US setting for off-hook-to-on-hook ratio
&P1 UK and Hong Kong off-hook-to-on-hook
ratio
10
&P2 Same as &P0 setting but at 20 pulses per
minute
&P3 Same as &P1 setting but at 20 pulses per
minute
&R_ &R0 Reserved
&R1 CTS operates per flow control
requirements
&S_ &S0 Force DSR Signal High (ON)
&S1 DSR off in command mode, on in on-line
mode
&T_ &T0 Ends test in progress
&T1 Perform Local Analog Loopback Test
&T3 Perform Local Digital Loopback Test
&T4 Grant Remote Digital Loopback Test
request by remote modem
&T5 Deny Remote Digital Loopback Test
request
&T6 Perform a Remote Digital Loopback Test
&T7 Perform a Remote Digital Loopback Test
and Self-Test
&T8 Perform Local Analog Loopback Test and
Self-Test
&V &V Displays Active and Stored Profiles
&W_ &W0 Stores the active profile as Profile 0
&W1 Stores the active profile as Profile 1
&Y_ &Y0 Configuration Profile 0 active upon
Power on or reset
&Y1 Configuration Profile 1 active upon Power
on or reset
&Zn=x
n
=0-3 Store phone number x into non-volatile
RAM
%E_ %E0 Disable auto-retrain
%E1 Enable auto-retrain
%L Display line signal level
%Q Display line signal quality
+MS? Displays the current Select Modulation
settings
+MS=? Displays a list of supported Select
Modulation options
+MS=a,b,c,d Select modulation where: a=0, 1, 2, 9, 10,
11, 64, 69, 74; b=0-1; c=300-33600; and
d=300-33600. A, b, c, d default=11, 1,
11
300, 33600. Parameter “a” specifies the
modulation protocol desired where: 0=V.21,
1=V.22, 2=V.22bis, 3=V.23, 9=V.32,
10=V.32bis, 11=V.34, 64=Bell 103,
69=Bell 212, and 74=VFC. Parameter “b”
specifies automode operations where:
0=automode disabled, 1= automode
enabled with V.8/V.32 Annex A. Parameter
“c” specifies the minimum connection data
rate (300-33600). Parameter “d” specifies
the maximum connection rate (300-33600).
#CID=n n=0 Disable Caller ID
n=1 Enables Caller ID with formatting (date,
time, number, name)
n=2 Enables Caller ID without formatting
#CID? Displays current Caller ID mode
#CID=? Returns Caller ID capabilities of modem.
3.5 MNP/V.42/V.42bis Commands
%C_ %C0 Disable MNP Class 5 and V.42bis data
compression
%C1 Enable MNP Class 5 data compression
only
%C2 Enable V.42bis data compression only
% C 3 Enable MNP Class 5 and V.42bis data
compression
&Q_ &Q0 Direct data link only (same as \N1)
&Q5 V.42 data link with fallback options
&Q6 Normal data link only (same as \N0)
\A_ \A0 64-character maximum MNP block size
\A1 128-character maximum MNP block
size
\A2 192-character maximum MNP block size
\A3 256-character maximum MNP block size
\Bn Send a 1/10 second line break to the modem,
where n = 1 to 9. At normal connect, the default
is 3
\Kn Set break control, where n= 0 to 2. The effect of
this command depends on the modem’s operating
condition. Default is 1.
\N_ \N0 Normal data-link only
\N1 Direct data-link only
\N2 V.42 or MNP data link only
12
\N3 V.42/MNP/Normal data link
\N4 V.42 data link only
\N5 MNP data link only
3.6 Fax Class 1 Commands
+FAE=n Data/Fax Auto Answer
+FCLASS=n Service Class
+FRH=n Receive data with HDLC framing
+FRM=n Receive data
+FRS=n Receive silence
+FTH=n Transmit data with HDLC framing
+FTM=n Transmit data
+FTS=n Stop transmission and wait
3.7 Fax Class 2 Commands
+FCLASS=n Service Class
+FAA=n Adaptive Answer
+FAXERR Fax Error Value
+FBOR Phase C Data Bit Order
+FBUF? Buffer Size
+FCFR Indicate Confirmation to Receive
+FCON Facsimile Connection Response
+FCIG Set the polled station identification
+FCIG: Report the polled station identification
+FCR Capability to Receive
+FCR= Capability to Receive
+FCSI: Report the Called Station ID
+FDCC= DCE Capabilities Parameters
+FDCS: Report Current Session
+FDCS= Current Session Results
+FDIS: Report Remote Identification
+FDIS= Current Sessions Parameters
+FDR Begin or Continue Phase C Receive Data
+FDT= Data Transmission
+FDTC: Report the polled station capabilities
+FET: Post Page Message Response
+FET=n Transmit Page Punctuation
+FHNG Call Terminations with Status
+FK Session Termination
+FLID= Local ID String
+FLPL Document for polling
+FMDL? Identify Model
+FMFR? Identify Manufacturer
+FPHCTO Phase C Time Out
+FPOL Indicates polling request
+FPTS: Page Transfer Status
13
+FPTS= Page Transfer Status
+FREV? Identify Revision
+FSPL Enable polling
+FTSI: Report the Transmit Station ID
3.8 Voice Commands
#BDR Select Baud Rate
#CID Enable Caller ID detection and reporting
format
#CLS Select Data, Fax or Voice/Audio
#MDL? Identify Model
#MFR? Identify Manufacturer
#REV? Identify Revision Level
#TL Audio output transmit level
#VBQ? Query Buffer Size
#VBS Bits per sample (ADPCM or PCM)
#VBT Beep Tone Timer
#VCI? Identify Compression Method
#VLS Voice line select
#VRA Ringback goes away timer
#VRN Ringback never came timer
#VRX Voice Receive Mode
#VSDB Silence deletion tuner
#VSK Buffer skid setting
#VSP Silence detection period
#VSR Sampling rate selection
#VSS Silence deletion tuner
#VTD DTMF tone reporting capability
#VTM Enable timing mark placement
#VTS Generate tone signals
#VTX Voice transmit mode
Section Four - S Registers
Your modem has 41 registers, designated S0
through S95. Table 4-1 shows the registers, their functions, and their default values. Some registers can have
their values changed by commands. If you use a command to change a register value, the command remains
in effect until you turn off or reset your modem. Your
modem then reverts to the operating characteristics
specified in its non-volatile memory. Refer to Section 3
for information on how to use the AT commands to
manipulate the S registers.
14
Table 4-1 S - Registers
Register Function Range/units Default
S0 Auto-answer Ring 0-255 /rings 0
S1 Ring counter 0-255 /rings 0
S2 Escape code character 0-127 /ASCII 43
S3 Carriage return character 0-127 /ASCII 13
S4 Line feed character 0-127 /ASCII 10
S5 Backspace character 0-32, 127 /ASCII 8
S6 Dial tone wait time 2-255 /seconds 2
S7 Remote carrier wait time 1-255 /seconds 50
S8 Comma pause time 0-255 /seconds 2
S9 Carrier detect response time 1-255 /0.1 second 6
S10 Carrier loss time 1-255 /0.1 second 14
S11 Touch-tone dialing speed 50-255 /milliseconds 95
S12 Escape character guard time0-255 /0.02 second 50
S13 Reserved
S14 Echo, response, dialing, Bit-mapped register
originate/answer
S15 Reserved
S16 Modem tests Bit-mapped register 0
S17 Reserved
S18 Length of modem tests 0-255 /seconds 0
S19-20 Reserved
S21 CTS, DTR, DCD, DSR and Bit-mapped register
Long Space Disconnect
S22 Speaker and response Bit-mapped register
S23 Remote Digital Loopback Bit-mapped register
Request, data rate, and parity
S24 Sleep mode timer 0-255 seconds 0
S25 Data Terminal Ready delay 0-255 /0.01 second 5
S26 RTS to CTS delay interval 0-255 /0.01 second 1
S27 Asynchronous/Bell/CCITT Bit-mapped register
Modes
S28 Reserved
S29 Flash time 0-255 /0.01second 0
S30 Disconnect timer 0-255 /10 seconds 0
S31 Autoscan, EC result code Bit-mapped register
S32 XON character 0-255 /ASCII 17
S33 XOFF character 0-255 /ASCII 19
S34-35 Reserved
S36 LAPM failure options Bit-mapped register 7
S37 Connection speed Bit-mapped register 0
S38 Hang-up delay 0-255 /seconds 20
S39 Flow control options Bit-mapped register 3
S40 MNP options, break types Bit-mapped register 105
S41 Compression, retrain, DCE Bit-mapped register 3
flow control, block modes
S42-45 Reserved
S46 Data Compression control 136 or 138 138
S47 Reserved
S48 V.42 negotiation options 0, 7, or 128 7
15
S49-81 Reserved
S82 Break options 3, 7, or 128 128
S83-85 Reserved
S86 Connection failure code 0, 4, 5, 9, 12, 13, 14 *
S87-S90Reserved
S91 Transmit attenuation 0-15/dBm 10
S92 Fax attenuation 0-15/dBm 10
S95 Extended result code optionsBit-mapped register
Section Five - Result Codes
OK 0 CONNECT 1
RING 2 NO CARRIER 3
ERROR 4 CONNECT 1200 5
NO DIALTONE 6 BUSY 7
NO ANSWER 8 CONNECT 600 9
CONNECT 2400 10 CONNECT 4800 11
CONNECT 9600 12 CONNECT 7200 13
CONNECT 12000 14 CONNECT 14400 15
CONNECT 19200 16 CONNECT 31200 83
CONNECT 33600 84 CONNECT 38400 17
CONNECT 57600 18 CONNECT 115200 19
CONNECT 1200TX/75RX 22 CONNECT 75TX/1200RX 23
FAX 33 DATA 35
CARRIER 300 40 CARRIER 1200/75 44
CARRIER 75/1200 45 CARRIER 1200 46
CARRIER 2400 47 CARRIER 4800 48
CARRIER 7200 49 CARRIER 9600 50
CARRIER 12000 51 CARRIER 14400 5 2
CARRIER 21600 55 CARRIER 24000 56
CARRIER 26400 57 CARRIER 28800 64
CARRIER 31200 78 CARRIER 33600 79
COMPRESSION: CLASS 5 66 COMPRESSION: V.42BIS 67
COMPRESSION: NONE 69 PROTOCOL: NONE 70
PROTOCOL: LAPM 77 PROTOCOL: ALT 80
+FCERROR +F4
Section Six - Troubleshooting
This section describes some of the common problems you may encounter while using your modem. If you
can not resolve your difficulty after reading this chapter,
contact your dealer or vendor for assistance.
Modem does not respond to commands.
1. Make sure the communication software is configured to
“talk” to the modem on the correct COM port and IRQ
setting (same COM port and IRQ setting as the modem).
Your communication software must know which address your modem is using in the system in order to pass
16
data to it. Similarly, IRQ settings must be set correctly to
receive data from the modem.
2. Make sure that your modem is initialized correctly. Your
modem may have been initialized to not display responses. You may factory-reset the modem by issuing
AT&F and press ENTER. The factory default allows the
modem to display responses after a command has been
executed.
Modem does not dial.
1. Make sure the modem is connected to a working phone
line. Replace the modem with a working phone to ensure
that the phone line is working.
2. Make sure the phone line is connected to the jack
marked “LINE.” Incorrect connection prevents the modem from operating properly. Refer to Section 2.3 for
modem connection instructions.
Modem dials but does not connect.
1. Make sure the IRQ setting is identical on both the
modem and the software. Modem and software must be
configured identically.
2. Make sure the phone line is working properly. Replace
the modem with a regular phone and dial the number. If
the line sounds noisy, you may have difficulty connecting
to the remote device.
Modem makes a connection but no data appears
on your screen.
1. Make sure the correct data format (data bits, stop bits,
and parity bits) and flow control (RTS/CTS) are being
used.
2. Make sure the correct terminal emulation mode is being
used (see communication software manual).
High pitch tone is heard whenever you answer the
phone.
1. Make sure Auto-Answer is turned off. Your modem is
factory configured to NOT auto-answer. Issue AT&F to
factory reset your modem.
Modem experiences errors while communicating
with a remote modem.
1. Make sure the remote system and your modem use the
same communication parameters (speed, parity, etc.).
2. Make sure RTS/CTS hardware flow control is enabled
17
and XON/XOFF software flow control is disabled in the
communication software.
3. Make sure the data speed is not faster than your
computer's capability. Most IBM compatibles are capable of 19,200 bps under DOS and Windows. Operating at higher speeds under Windows requires a faster
CPU (386/486 or better), a high performance replacement Windows 3.1x comm.drv, or Windows 95.
Modem experiences bursts of errors or suddenly
disconnects while communicating with a remote
modem.
1. Make sure Call Waiting is turned off.
2. Make sure the phone line does not exhibit excess noise.
Modem exhibits poor voice record or playback.
1. Make sure the correct modem type is selected in the
Voice/FAX software. Use “Generic Rockwell” or similar selection.
Section Seven - Support and Service
In the unlikely event you experience difficulty in the
use of this product, we suggest you: (1) consult the
Troubleshooting section of this guide and (2) consult with
your dealer. To obtain service for this product, follow the
Return Merchandise Authorization Procedure as outlined in the Warranty card.
Appendix A - Specifications
Communication Std. V.34+, V.32bis, V.32, V.29, V.27ter,
V.22bis, V.23, V.22, V.21, V.17,
Bell212/103
Data Compression: V.42bis/MNP5
Error Correction: V.42/MNP2-4
Host Interface: 8 bit PC bus
COM ports: 1, 2, 3, 4
IRQ lines: 3, 4, 5, 7
FAX Group: Group III Send/Receive Standard
FAX Command set: EIA/TIA-578 Service Class 1, EIA/
TIA-SP2388 Service Class 2
Transmit level: -11 dBm +/- 1 dB
Receiver Sensitivity: -39 dBm (V.34); -43 dBm (all other
protocols)
UART: 16550 compatible
Data format: 300-115200 bps
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Power: 0.75 W
Temperature: 0 to 55 degrees C (Operating)
Caller ID: Yes
PnP: Revision 1.0a
Speakerphone: Full-duplex with DSP echo
cancellation
Appendix B - FCC , DOC & Other Notices
FCC Compliance
This equipment complies with Part 68 of the FCC Rules. On this
equipment is a label that contains, among other information, the
FCC registration number and Ringer Equivalence Number
(REN) for this equipment. You must, upon request, provide this
information to your telephone company.
If your telephone equipment causes harm to the telephone
network, the Telephone Company may discontinue your service temporarily. If possible, they will notify in advance. But, if
advance notice is not practical, you will be notified as soon as
possible. You will be informed of your right to file a complaint
with the FCC.
Your telephone company may make changes in its facilities,
equipment, operations, or procedures that could affect proper
operation of your equipment. If they do, you will be notified in
advance to give you an opportunity to maintain uninterrupted
telephone service.
The FCC prohibits this equipment to be connected to party lines
or coin-telephone service.
In the event that this equipment should fail to operate properly,
disconnect the equipment from the phone line to determine if it
is causing the problem. If the problem is with the equipment,
discontinue use and contact your dealer or vendor.
The FCC also requires the transmitter of a FAX transmission be
properly identified (per FCC Rules Part 68, Sec. 68.381 (c) (3)).
FCC Class B Statement
This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy, and if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does
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cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one
or more of the following measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and the
receiver
• Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected
• Consult the dealer or an experienced radio / TV technician for
help
Notice: 1) Shielded cables, if any, must be used in order to
comply with the emission limits. 2) Any change or modification
not expressly approved by the Grantee of the equipment
authorization could void the user’s authority to operate the
equipment.
DOC Compliance Information
NOTICE: The Canadian Department of Communications label
identifies certified equipment. This certification means that the
equipment meets certain telecommunications network protective, operational and safety requirements. The Department
does not guarantee the equipment will operate to the user’s
satisfaction.
Before installing this equipment, users ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using
an acceptable method of connection. The customer should be
aware that compliance with the above conditions may not
prevent degradation of service in some situations.
Repairs to certified equipment should be made by an authorized
Canadian maintenance facility designated by the supplier. Any
repairs or alterations made by the user to this equipment, or
equipment malfunctions, may give the telecommunications
company cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical
ground connections of the power utility, telephone lines and
internal metallic water pipe system, if present, are connected
together. This precaution may be particularly important in rural
areas.
Caution: Users should not attempt to make such connections
themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.
NOTICE: The Load Number (LN) assigned to each terminal
device denotes the percentage of the total load to be connected
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to a telephone loop which is used by the device, to prevent
overloading. The termination on a loop may consist of any
combination of devices subject only to the requirement that the
sum of the Load Numbers of all the devices does not exceed
100.
UL Notice
Caution: This internal modem adapter is to be installed in UL
Listed computers only, Always disconnect the modem adapter
from the telephone system during installation or when the cover
is removed from the computer.
First Edition GZ/DR - Version 1.0
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