NOTE: For latest version of all Manuals (and replacements), download the
Manuals from Maxon’s website at www.maxonlift.com.
WARRANTY/ RMA POLICY & PROCEDURE
LIFTGATE WARRANTY
Type of Warranty: Full Parts and Labor
Term of Warranty: Standard Liftgates - 2 years from ship date or 6,000 cycles
Premium Liftgates - 2 years from ship date or 10,000 cycles
This warranty shall not apply unless the product is installed, operated and maintained in accordance with MAXON Lift’s specifi cations as set forth in
MAXON Lift’s Installation, Operation and Maintenance manuals. This warranty does not cover normal wear, maintenance or adjustments, damage or
malfunction caused by improper handling, installation, abuse, misuse, negligence, or carelessness of operation. In addition, this warranty does not
cover equipment that has had unauthorized modifi cations or alterations made to the product.
MAXON agrees to replace any components which are found to be defective during the fi rst 2 years of service, and will reimburse for labor based on
MAXON’s Liftgate Warranty Flat Rate Schedule. (Copy of the Flat Rate is available at www.maxonlift.com.)
All warranty repairs must be performed by an authorized MAXON warranty facility. For any repairs that may exceed $500, including parts and labor,
MAXON’s Technical Service Department must be notifi ed and an “Authorization Number” obtained.
All claims for warranty must be received within 30 Days of the repair date, and include the following information:
1. Liftgate Model Number and Serial Number
2. The End User must be referenced on the claim
3. Detailed Description of Problem
4. Corrective Action Taken, and Date of Repair
5. Parts used for Repair, Including MAXON Part Number(s)
6. MAXON R.M.A. # and/or Authorization # if applicable (see below)
7. Person contacted at MAXON if applicable
8. Claim must show detailed information i.e. Labor rate and hours of work performed
Warranty claims can also be placed online at www.maxonlift.com. Online claims will be given priority processing.
All claims for warranty will be denied if paperwork has not been received or claim submitted via Maxon website for processing by MAXON’s Warranty
Department within 30 days of repair date.
All components may be subject to return for inspection, prior to the claim being processed. MAXON products may not be returned without prior written
approval from MAXON’s Technical Service Department. Returns must be accompanied by a copy of the original invoice or reference with original
invoice number and are subject to a credit deduction to cover handling charges and any necessary reconditioning costs. Unauthorized returns will be
refused and will become the responsibility of the returnee.
Any goods being returned to MAXON Lift must be pre-approved for return, and have the R.M.A. number written on the outside of the package in plain
view, and returned freight prepaid. All returns are subject to a 15% handling charge if not accompanied by a detailed packing list. Returned parts
are subject to no credit and returned back to the customer. Defective parts requested for return must be returned within 30 days of the claim date for
consideration to:
10321 Greenleaf Ave., Santa Fe Springs, CA 90670
MAXON’s warranty policy does not include the reimbursement for travel time, towing, vehicle rental, service calls, oil, batteries or loss of income due to
downtime. Fabrication or use of non Maxon parts, which are available from MAXON, are also not covered.
MAXON’s Flat Rate Labor Schedule takes into consideration the time required for diagnosis of a problem.
All Liftgates returned are subject to inspection and a 15% restocking fee. Any returned Liftgates or components that have been installed or not returned
in new condition will be subject to an additional reworking charge, which will be based upon the labor and material cost required to return the Liftgate or
component to new condition.
PURCHASE PART WARRANTY
Term of Warranty: 1 Year from Date of Purchase.
Type of Warranty: Part replacement only. MAXON will guarantee all returned genuine MAXON replacement parts upon receipt and inspection of parts
and original invoice.
All warranty replacements parts will be sent out via ground freight. If a rush shipment is requested, all freight charges will be billed to the requesting
party.___
PLATFORM WILL NOT RAISE, MOTOR WILL NOT RUN .................................................. 48
PLATFORM WILL NOT LOWER .........................................................................................49
PLATFORM RAISES, BUT LEAKS DOWN ......................................................................... 50
PLATFORM RAISES, BUT WILL NOT LIFT RATED CAPACITY ........................................ 50
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5
Comply with the following WARNINGS and SAFETY INSTRUCTIONS while maintaining
Liftgates. See Operation Manual for operating safety requirements.
WARNINGS
• Do not stand, or allow obstructions, under the platform when lowering the Liftgate. Be sure your
feet are clear of the Liftgate.
• Keep fi ngers, hands, arms, legs, and feet clear of moving Liftgate parts (and platform
edges) when operating the Liftgate.
• Correctly stow platform when not in use. Extended platforms could create a hazard for
11921 Slauson Ave. Santa Fe Springs, CA. 90670 (800) 227-4116 FAX (888) 771-7713
people and vehicles passing by.
• Disconnect Liftgate power cable from battery before repairing or servicing Liftgate.
• If it is necessary to stand on the platform while maintaining the Liftgate, keep your feet and any
objects clear of the inboard edge of the platform. Your feet or objects on the platform can become
trapped between the platform and the Liftgate extension plate.
• Recommended practices for welding on steel parts are contained in the current AWS (American
Welding Society) D1.1 Structural Welding Code - Steel. Damage to Liftgate and/or vehicle, and
personal injury could result from welds that are done incorrectly.
• Recommended practices for welding on aluminum parts are contained in the current AWS
(American Welding Society) D1.2 Structural Welding Code - Aluminum. Damage to Liftgate
and/or vehicle, and personal injury could result from welds that are done incorrectly.
!
WARNING
SAFETY INSTRUCTIONS
• Read and understand the instructions in this Maintenance Manual before performing mainte-
nance on the Liftgate.
• Before operating the Liftgate, read and understand the operating instructions in Operation
Manual.
• Comply with all WARNING and instruction decals attached to the Liftgate.
• Keep decals clean and legible. If decals are illegible or missing, replace them. Free replacement decals are available from Maxon Customer Service.
• Consider the safety and location of bystanders and location of nearby objects when operating the
Liftgate. Stand to one side of the platform while operating the Liftgate
• Do not allow untrained persons to operate the Liftgate.
• Wear appropriate safety equipment such as protective eyeglasses, faceshield and clothing while
performing maintenance on the Liftgate and handling the battery. Debris from drilling and contact
with battery acid may injure unprotected eyes and skin.
• Be careful working by an automotive type battery. Make sure the work area is well ventilated and
there are no fl ames or sparks near the battery. Never lay objects on the battery that can short the
terminals together. If battery acid gets in your eyes, immediately seek fi rst aid. If acid gets on your
skin, immediately wash it off with soap and water.
SAFETY INSTRUCTIONS
6
• If an emergency situation arises (vehicle or Liftgate) while operating the Liftgate, release the control switch to stop the Liftgate.
• A correctly installed Liftgate operates smoothly and reasonably quiet. The only noticeable noise
during operation comes from the power unit while the platform is raised. Listen for scraping, grating and binding noises and correct the problem before continuing to operate Liftgate.
• Use only Maxon Authorized Parts for replacement parts. Provide Liftgate model and serial number information with your parts order. Order replacement parts from:
MAXON LIFT CORP. Customer Service
11921 Slauson Ave., Santa Fe Springs, CA 90670
Online: www.maxonlift.com
Express Parts Ordering: Phone (800) 227-4116 ext. 4345
Email: Ask your Customer Service representative
11921 Slauson Ave. Santa Fe Springs, CA. 90670 (800) 227-4116 FAX (888) 771-7713
7
PERIODIC MAINTENANCE
PERIODIC MAINTENANCE CHECKLIST
!
WARNING
Never operate the Liftgate if parts
are loose or missing.
Annually or 5000 Cycles (whichever occurs fi rst)
Visually check the entire Liftgate for excessively worn parts and broken welds, especially
11921 Slauson Ave. Santa Fe Springs, CA. 90670 (800) 227-4116 FAX (888) 771-7713
the Hinge Pins. See PARTS BREAKDOWN section for replacement parts. With the Cylin-
der Housing Cover removed, lubricate drive chains with red grease. Also, do the Semi-an-
nual and Quarterly Maintenance checks.
Semi-annually or 2500 Cycles (whichever occurs fi rst)
Visually check the Platform Hinge Pins for excessive wear and broken welds. See PARTS
BREAKDOWN section for replacement parts. Also, do the Quarterly Maintenance checks.
Quarterly or 1250 Cycles (whichever occurs fi rst)
Check the Hydraulic Fluid level in the Pump Reservoir. Refer to the CHECKING HYDRAULIC FLUID procedure in the PERIODIC MAINTENANCE section.
If Hydraulic Fluid appears contaminated, refer to the CHANGING HYDRAULIC FLUID
procedure in the PERIODIC MAINTENANCE section.
Keep track of the grade of Hydraulic Fluid in the Pump Reservoir and never mix two different grades of fl uid.
Check all Hoses and Fittings for chaffi ng and fl uid leaks. Replace if necessary.
Check electrical wiring for chaffi ng and make sure wiring connections are tight and free of
corrosion.
Check that all WARNING and instruction decals are in place and legible.
Check that all roll pins are in place and protrude evenly from both sides of Hinge Pin collar.
Replace roll pins if necessary.
CAUTION
Damaged cylinder seals and contaminated hydraulic fl uid can result from paint-
ing the polished portion of the cylinder rod. To prevent damage, protect the
exposed polished portion of the cylinder rod while painting.
Check for rust and oily surfaces on Liftgate. If there is rust or oil on the Liftgate, clean it off.
Touch up the paint where bare metal is showing.
8
CHECKING HYDRAULIC FLUID
CAUTION
Keep dirt, water and other contaminants from entering the hydraulic system.
Before opening the hydraulic fl uid reservoir fi ller cap, drain plug and hydrau-
lic lines, clean up contaminants that can get in the openings. Also, protect the
openings from accidental contamination.
NOTE: Use correct grade of hydraulic fl uid for your location.
+50 to +120 Degrees F - Grade ISO 32
Below + 70 Degrees F - Grade ISO 15 or MIL-H-5606
See TABLES 10-1 and 10-2 for recommended brands.
NOTE: If the hydraulic fl uid in the reservoir is contaminated, do the CHANGING
HYDRAULIC FLUID procedure in this section.
1. Open and lower platform to ground level.
Unfasten latch and remove the pump cover
(FIG. 9-1) .
2. Remove threaded fi ller cap (FIG. 9-2).
Check the hydraulic fl uid level in reservoir.
hydraulic fl uid level should be 1” below the
top of fi ller hole (FIG. 9-2). If needed, add
hydraulic fl uid to fi ll the reservoir to the
level shown in FIG. 9-2.
3. Reinstall fi ller cap (FIG. 9-2).
CAUTION
PUMP COVER
REMOVING / REINSTALLING
FILLER CAP
RESERVOIR
LATCH
PUMP COVER
FIG. 9-1
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Pump Cover must be correctly secured
to prevent it from becoming a hazard.
To secure Pump Cover, fasten the rubber latch on the Pump Box to the receiver on the Pump Box Cover.
4. Reinstall the pump cover and fasten
latch (FIG. 9-2).
1”
CHECKING FLUID LEVEL
FIG. 9-2
9
PERIODIC MAINTENANCE
CHECKING HYDRAULIC FLUID - Continued
ISO 32 HYDRAULIC OIL
11921 Slauson Ave. Santa Fe Springs, CA. 90670 (800) 227-4116 FAX (888) 771-7713
Keep dirt, water and other contaminants from entering the hydraulic system.
Before opening the hydraulic fl uid reservoir fi ller cap, drain plug and hydrau-
lic lines, clean up contaminants that can get in the openings. Also, protect the
openings from accidental contamination.
NOTE: Use correct grade of hydraulic fl uid for your location.
+50 to +120 Degrees F - Grade ISO 32
Below + 70 Degrees F - Grade ISO 15 or MIL-H-5606
See TABLES 10-1 and 10-2 for recommended brands.
1. Open and lower Platform to ground
level. Remove cover from cylinder
housing. Disconnect pressure hose
from the fl ow control valve on the cyl-
inder (FIG. 11-1).
HYDRAULIC HOSE
(PRESSURE LINE)
2. Unfasten latch and remove the pump cover
(FIG. 11-2) .
NOTE: To prevent spills, drain used
hydraulic fl uid into an empty 5
gallon bucket. Hold hydraulic
hose in container until fl uid stops fl owing. If needed, get a helper.
3. Place disconnected end of hydraulic
hose in an empty 5 gallon bucket. Set
control switch to RAISE position until the
hydraulic system starts to make cavitating sounds. Release the control switch.
When fl uid stops fl owing from hydraulic
hose, re-connect hose to RAISE port on
the cylinder (FIG. 11-1). Reinstall cover
on cylinder Housing (FIG. 11-1). Move
5 gallon bucket from work area and dispose fl uid correctly.
FLOW CONTROL
VALVE
CYLINDER
CONNECTING / DISCONNECTING
PRESSURE LINE
FIG. 11-1
PUMP COVER
LATCH
REMOVING / REINSTALLING
PUMP COVER
FIG. 11-2
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11
PERIODIC MAINTENANCE
CHANGING HYDRAULIC FLUID - Continued
4. Remove threaded Filler Cap (FIG. 12-1).
Fill the Reservoir with correct Hydraulic
Fluid to the level shown in FIG. 12-1.
11921 Slauson Ave. Santa Fe Springs, CA. 90670 (800) 227-4116 FAX (888) 771-7713
5. Reinstall Filler Cap (FIG. 12-1).
CAUTION
Pump Cover must be correctly secured
to prevent it from becoming a hazard.
To secure Pump Cover, fasten the rubber latch on the Pump Box to the receiver on the Pump Box Cover.
6. Reinstall the Pump Cover and fasten latch (FIG. 11-2).
FILLER CAP
RESERVOIR
1”
CHECKING FLUID LEVEL
FIG. 12-1
12
CLEAN AND LUBRICATE COLUMNS
CAUTION
Do not apply oil or grease to the Lift Columns.
1. Thoroughly pressure wash (or steam clean)
inside surfaces of both Lift columns (FIG.
13-1) to remove oil, grease, and debris.
CAUTION
Do not store can of lubricant on truck.
2. Lubricate inside each of the two Lift col-umns (FIG. 13-1) with silicon spray or
tefl on spray.
CLEAN & LUBRICATE
3. Repeat washing procedure if there is any
build up of solid lubricant. Re-apply recommended lubricants as required.
FIG. 13-1
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13
PERIODIC MAINTENANCE
ADJUST DRIVE CHAINS
NOTE: Vehicle body must be empty
(unloaded) before performing
the following adjustment.
1. Adjust drive chains as follows.
11921 Slauson Ave. Santa Fe Springs, CA. 90670 (800) 227-4116 FAX (888) 771-7713
2. Remove cover from Cylinder Housing. Loosen the lock nut on each chain
adjusting rod (FIG. 14-1). Then lower
Platform to ground level.
3. Turn each chain adjusting nut (FIG.
14-1) an equal amount of clockwise
turns (alternate from chain to chain) until
hydraulic cylinder is fully compressed.
Then tighten the lock nut (FIG. 14-1)
on each chain.
ADJUSTING
RODS
LOCK NUTS
ADJUSTING
NUTS
CYLINDER
ADJUSTING DRIVE CHAIN
FIG. 14-1
4. If either of the 2 chain rods are too long, cut off the excess as shown in
FIG. 14-1.
14
THIS PAGE INTENTIONALLY LEFT BLANK
11921 Slauson Ave. Santa Fe Springs, CA. 90670 (800) 227-4116 FAX (888) 771-7713
15
11921 Slauson Ave. Santa Fe Springs, CA. 90670 (800) 227-4116 FAX (888) 771-7713
PARTS BREAKDOWN
RCM-1250C
REFER TO PLATFORM AND
RAMP ASSEMBLY
16
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