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PLATINUM 500 I M5
User Manual
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MAXDATA PLATINUM 500 I M5 User Manual

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Page 1
System Manual
MAXDATA Server PLATINUM 500 I M5
Page 2
2 3MAXDATA Server PLATINUM 500 I M5Contents
Page 3
Contents
1 Setting up the System 5
Back Panel Connectors ......................................................................................................................6
2 Server Board Features 9
Processor .........................................................................................................................................13
Memory ............................................................................................................................................13
Memory On-line Sparing ..................................................................................................................13
3 Server Board Installations and Upgrades 15
Installing DIMMs .............................................................................................................................. 15
Removing DIMMs ............................................................................................................................ 16
Installing the Processor .................................................................................................................... 17
Removing the Processor .................................................................................................................. 19
4 Server Utilities 23
5 Troubleshooting 27
6 Regulatory and Integration Information 31
Product Safety Compliance .............................................................................................................. 31
Europe (CE Declaration of Conformity) ............................................................................................31
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4 MFMAXDATA Server PLATINUM 500 I M5Contents
Figures
1. Back Panel Connectors .....................................................................................................................6
2. The Controls ...................................................................................................................................... 7
3. Server Board Layout .......................................................................................................................11
4. Configuration and BIOS Select Jumper Locations ..........................................................................12
5. Installing Memory ............................................................................................................................15
6. Opening Socket Lever and Attaching Processor .............................................................................17
7. Replacing the Battery ...................................................................................................................... 21
8. Moving Clear CMOS Jumper ..........................................................................................................24
9. Moving Clear Password Jumper .....................................................................................................25
Tables
1. NIC LEDs ...........................................................................................................................................6
2. Server Board Features .......................................................................................................................9
3. Configuration Jumper [J17] ............................................................................................................. 12
4. Keyboard Commands ...................................................................................................................... 23
5. BIOS Error Messages ......................................................................................................................28
6. Beep Codes .....................................................................................................................................29
7. BIOS Recovery Beep Codes ...........................................................................................................29
8. Product Certification Markings ........................................................................................................ 31
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5MAXDATA Server PLATINUM 500 I M5
1 Setting up the System
Server Position
Please take note of the following criteria for creating a practical and safe workplace when setting up your computer:
The system can be used anywhere the temperature is suitable for people. However, rooms
with humidity over 70 %, and dusty or dirty areas are not appropriate. In addition, do not expose the server to any temperatures over +30 °C or under +10 °C.
Make sure that the cables connecting the server to peripheral devices are not tight.
Make sure that all power and connection cables are positioned so that they are not trip
hazards.
When you save data to your server‘s hard disks or to a floppy disk, they are stored as
magnetic information on the media. Make sure that they are not damaged by magnetic or electromagnetic fields.
Because the electronics in your computer can be damaged by jarring, no mechanical devices
should be placed on the same surface as the server. This is especially important for impact printers whose vibrations could damage the hard disk.
Please take care to ensure a free air flow to the server at all times. Do not block the ventilation
slots of the server case and particularly the power supplies. An insufficient air flow may damage the server and / or it’s components.
ATTENTION
In order to fully separate the server from current, the power cord must be removed from the wall outlet.
ATTENTION
Safety instruction for upright devices: To ensure stability, the floor stands must be turned
outwards.
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6 Setting up the System
Connecting the System
Back Panel Connectors
A. USB 1 E. Serial port A
B.
USB 2 F. Video
C. Mouse G. NIC 1 (1 Gbit)
D. Keyboard
H. NIC 2 (1 Gbit)
The NIC LEDs at the right and left of each NIC provide the following information.
Table 1. NIC LEDs
NIC LED Color LED State Description
NIC 2 (Gigabit)
Left LED Off No network connection
Solid Amber
Network connection in place
Blinking Amber Transmit/receive activity
Right LED Off 10 Mbps connection (if left LED is on or
blinking)
Solid Amber 100 Mbps connection
Solid Green 1000 Mbps connection
H
G
E
A
C
F
B
D
Figure 1. Back Panel Connectors
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7MAXDATA Server PLATINUM 500 I M5
Powering up the System
At the front of the case, you can find the neccessary controls like power button, reset button and the HDD Leds. Press the power button one time briefly in order to boot the server.
A. Power switch E. NIC1 LED
B. Reset switch F.
NIC2 LED
C. Disable Fan Warning G. HDD LED
D. Fan Warning LED
H. Power LED
Figure 2. The Controls
A
B
C
H
G
F
E
D
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8
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2 Server Board Features
This chapter briefly describes the main features of the Server Board. This chapter provides a photograph of the product, a list of server board features, and diagrams showing the location of important components and connections on the server boards.
The Server Board includes dual-channel Serial ATA and Parallel ATA support. RAID 0 and 1 support is provided for Serial ATA drives.
The Server Board is shown below.
Table 2 summarizes the major features of the Server Board.
Table 2. Server Board Features
Feature Description
Processors Support for two Intel
®
Xeon™ processors with an 800 MHz system bus in
two 604-pin Intel® Xeon™ processor sockets
Memory • Four 240-pin DDR2-400MHz SDRAM Dual Inline Memory Module
(DIMM) sockets
• Support for up to 8 GB Registered ECC system memory
• Support for single-sided or double-sided DDR2-400 DIMMs
• Support for Memory Sparing
Chipset Intel® E7320 chipset, consisting of:
• Intel® 827320 Memory Controller Hub (MCH)
• Intel
®
6300ESB I/O Controller Hub (ICH5-R)
Firmware Hub (FWH) 8 Megabit Firmware Hub (FWH)
I/O Control National PC87427 I/O controller chip
Peripheral Interfaces • Two external USB 2.0 ports on the back panel with an additional
internal header that provides support for two additional USB ports for support at the front of the chassis (four total possible USB 2.0 ports)
• One serial port and one serial port header
• One ATA interface with Ultra 33, 66 and 100 DMA mode
• Two serial ATA connectors with support for RAID 0 and 1
• One floppy drive interface with support for one drive
• PS/2 keyboard and mouse ports
LAN • NIC1: One Marvell Yukon*-EC 88E8050 Platform LAN Connect (PLC)
device for 10/100/1000 Mbps Ethernet LAN connectivity
• NIC2: One Intel
®
82541P1 controller for 10/100/1000 Mbps Ethernet LAN
connectivity
Expansion Capabilities Three independent PCI buses:
• One x8 PCI-Express* connector (attached to x4 bus). Slot 4
• Two 64-bit/66MHz, 3.3V PCI-X* connectors. Slots 1 and 2
• Two 32-bit/33MHz, 5V PCI connectors. Slots 3 and 5
Integrated Capabilities • Integrated 2D/3D graphics controller: ATI Rage™ XL Video Controller
with 8 MB of SDRAM
Fans Support for up to three system fans and two processor fans
continued
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10 11MAXDATA Server PLATINUM 500 I M5Server Board Features
Server Board Features (Continued)
BIOS Intel®/AMI BIOS with support for:
• Advanced Configuration and Power Interface (ACPI)
• 8 megabit symmetrical flash memory
• Support for SMBIOS
Power Management Support for ACPI:
• Wake on USB, PCI, RS-232, PS/2, LAN, and control panel
Server Management
• Intel® Server Management 8.x support for host-based support. (no out­of-band support)
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Server Board Connector and Component Locations
A. SCSI LED Connector R. System Fan 5 Header
B.
PCI-X Slots 1 and 2, 64-bit / 66 MHz. Slot 1 is RAIDIOS
S. Processor 1 Fan Header
C. PCI Slots 3 and 5, 32-bit / 33 MHz T. Processor 2 Fan Header
D.
x4 PCI-Express Slot 4, U. Jumper Block
E. NIC 2: 10/100/1000 Mbps V. System Fan 4 Header (top), System Fan 3
Header (bottom)
F. NIC 1: 10/100/1000 Mbps W. HSBP A Header
G. System Fan 1 Header X. IDE Connector
H. Serial A Port (top), Video (bottom) Y. Floppy Drive Connector
I. Mouse (top), Keyboard (bottom) Z. SATA A1 Connector (top), SATA A2
Connector (bottom)
J. USB 2.0 Ports (two)
AA. HSBP B Header
K. Auxilliary Power Signal Connector BB. Front Panel Enabled Temperature Sensor
L. System Fan 2 Header CC. Front Panel Connector
M. Main Power Connector DD. OEM BMC Connector
N. DIMM Sockets (from top to bottom: 1B,
1A, 2B, 2A)
EE. Battery
O. +12V CPU Power Connector FF.
USB 3 and 4 Header
P. Processor 1 Socket GG.
Chassis Intrusion Header
Q. Processor 2 Socket HH. Serial B Header
W
T
S
X
AA
DD
GG
FF
HH
A
B
C
D
L
M
N
O
P
RU
Q
E
BB Z
Y
F
I
J
K
H
V
EE
G
CC
Figure 3. Server Board Layout
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12 13MAXDATA Server PLATINUM 500 I M5Server Board Features
Configuration and BIOS Select Jumpers
Table 3. Configuration Jumper [J17]
Jumper Name Pins What happens at System Reset
CMOS clear 2-3 If these pins are jumpered, the CMOS settings will be cleared on the next
reset. These pins should be jumpered on 1-2 for normal operation.
Password Clear
6-7 If these pins are jumpered, administrator and user passwords will be
cleared on the next reset. These pins should be jumpered on 5-6 for normal operation.
BIOS Recovery 10-11 If these pins are jumpered, the system will attempt to recover the BIOS
by loading the BIOS code into the flash device from a floppy disk.This jumper is typically only used when the BIOS has become corrupted. These pins should be jumpered on 9-10 for normal operation.
2
3
4
5
6
J17 (1x11)
7
8
9
10
11
BMC Control
Force Erase
Protect
CMOS CLEAR
PASSWORD CLEAR
Erase
Normal Boot
RECOVERY BOOT
Recovery Boot
Figure 4. Configuration and BIOS Select Jumper Locations
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Hardware Requirements
To avoid integration difficulties and possible board damage, your system must meet the requirements outlined below.
Processor
The Server Board is designed to support one or two Intel® Xeon™ processors utilizing an 800 MHz front side bus with frequencies starting at 2.8 GHz. Previous generations of the Intel® Xeon™ processor are not supported. The Server Board is designed to provide up to 120 A of current per processor. Processors with higher current requirements are not supported.
Memory
The Server Board provides four DDR2-400 MHz sockets in two DIMM banks. The maximum memory capacity is 8 GB for either server board. Memory DIMM technologies supported are: 256 MB, 512 MB, 1 GB, and 2 GB. All DIMMs must be DDR2-400 MHz ECC, registered modules with a 240-pin count. Both single- and double-density DIMMs can be used.
✏ NOTE
Memory sizing and configuration is guaranteed only for qualified DIMMs approved by MAXDATA.
The minimum memory configuration is one 256 MB, DDR2-400 MHz DIMM, installed in DIMM socket 1B (the socket farthest from the processors). However, for optimum performance and dual-channel interleave operation, a minimum of two DIMMs should be installed. DIMMs on channel A are paired with DIMMs on channel B to configure 2-way interleaving.
Both DIMMS in Bank 1 (DIMM 1B and DIMM 1A) must be populated before any DIMMs are installed in Bank 2 (DIMM 2B and DIMM 2A). Bank 2 must be populated by a pair of DIMMs.
Both DIMMs in a bank must be identical (same manufacturer, CAS latency, number of rows, columns and devices, timing parameters etc.). Although DIMMs within a bank must be identical, the BIOS supports various DIMM sizes and configurations allowing the banks of memory to be different.
Memory On-line Sparing
The Server Board supports memory on-line sparing. Memory on-line sparing provides a way to prevent data loss in case a DIMM fails. When memory sparing is used, one DIMM per channel is used as the memory spare. The spare DIMM is not available for use, but is kept in reserve. If a DIMM begins to fail, the content of the failing DIMM is copied to the spare DIMM in that channel. When all of the data is copied to the spare DIMM, the primary DIMM is removed from service and the spare DIMM takes its place.
When memory on-line sparing is used, the spare DIMMs must be equal to or larger than the largest in-service DIMM in that channel.
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3 Server Board Installations and Upgrades
Before You Begin
Before working with your server product, pay close attention to the installation precautions at the end of this manual.
Tools and Supplies Needed
• Phillips (cross head) screwdriver (#1 bit and #2 bit)
• Needle nosed pliers
• Antistatic wrist strap and conductive foam pad
Installing and Removing Memory
The silkscreen on the board for the DIMMs displays DIMM1B, DIMM1A, DIMM2B, and DIMM2A, starting from the inside of the board. DIMM2A is the socket closest to the processor socket.
✏ NOTE
Memory sizing and configuration is guaranteed only for qualified DIMMs approved by MAXDATA.
Installing DIMMs
To install DIMMs, follow these steps:
1. Observe the safety and ESD precautions at the beginning of this book.
2. Turn off all peripheral devices connected to the server. Turn off the server.
3 . Disconnect the AC power cord.
4. Remove the server’s cover. See your chassis documentation for instructions.
5. Locate the DIMM sockets. See Figure 5.
Figure 5. Installing Memory
DIMM 1B DIMM 1A DIMM 2B DIMM 2A
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16 17MAXDATA Server PLATINUM 500 I M5Server Board Installations and Upgrades
6. Make sure the clips at either end of the DIMM socket(s) are pushed outward to the open position.
7. Holding the DIMM by the edges, remove it from its anti-static package.
8. Position the DIMM above the socket. Align the small notch in the bottom edge of the DIMM with the keys in the socket (see inset in Figure 5).
9. Insert the bottom edge of the DIMM into the socket.
10. When the DIMM is inserted, push down on the top edge of the DIMM until the retaining clips snap into place. Make sure the clips are firmly in place.
11. Reconnect or replace any internal components you needed to disconnect or remove.
12. Replace the server’s cover. Reconnect any external components you needed to disconnect.
13. Attach the AC power cord.
Removing DIMMs
To remove a DIMM, follow these steps:
1. Observe the safety and ESD precautions at the beginning of this book.
2. Turn off all peripheral devices connected to the server. Turn off the server.
3 . Remove the AC power cord from the server.
4. Remove the server’s cover. See your chassis documentation for instructions.
5. Gently spread the retaining clips at each end of the socket. The DIMM pops out of the socket.
6. Hold the DIMM by the edges, lift it away from the socket, and store it in an anti-static package.
7. Reconnect or replace any internal components you needed to disconnect or remove.
8. Replace the server’s cover. Reconnect any external components you needed to disconnect.
9. Attach the AC power cord.
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Installing or Replacing the Processor
✏ NOTE
Use the instructions provided below to install or replace a processor instead of using the instructions that came with the processor.
If a single processor is to be used, it must be installed in the processor socket labeled CPU1. This socket is located closest to the corner of the server board.
When installing a second processor, verify that the processors are identical and of the same voltage and speed. Do not mix processors of different types or frequencies.
CAUTIONS
Processor must be appropriate: You may damage the server board if you install a processor that is inappropriate for your server.
ESD and handling processors: Reduce the risk of electrostatic discharge (ESD) damage to the processor by doing the following: (1) Touch the metal chassis before touching the processor or server board. Keep part of your body in contact with the metal chassis to dissipate the static charge while handling the processor. (2) Avoid moving around unnecessarily.
Installing the Processor
1. Observe the safety and ESD precautions above and at the beginning of this book.
2. Turn off all peripheral devices connected to the server. Turn off the server.
3 . Remove power from your system by unplugging the AC power cord.
4. Remove the chassis cover. See your chassis documentation for instructions.
5. Lift the socket lever for the processor.
6. Align the pins of the processor with the socket, and insert the processor into the socket. Lower the socket lever completely.
✏ NOTE
Make sure the alignment triangle mark and the alignment triangle cutout align correctly. See Figure 6.
Figure 6. Opening Socket Lever and Attaching Processor
A
B
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18 19MAXDATA Server PLATINUM 500 I M5Server Board Installations and Upgrades
7. Remove the heat sink from its packaging. The heat sink has thermal interface material (TIM) applied to the bottom of it. Be careful not to damage the TIM when you handle the heat sink.
8. Set the heat sink on top of the processor, aligning the captive screws in the heat sink with the standoffs around the processor socket.
9. Finger-tighten each captive screw, working around the heat sink. Tighten the screws evenly. Do not fully tighten one screw at a time. Continue to gradually and evenly tighten each screw, working around the heat sink.
10. Connect the heat sink fan cable to the processor fan connector.
11. Reconnect or replace any internal components you needed to disconnect or remove.
12. Replace the server’s cover. Reconnect any external components you needed to disconnect.
13. Attach the AC power cord.
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Removing the Processor
To remove the processor, follow these instructions:
1. Observe the safety and ESD precautions at the beginning of this book.
2. Turn off all peripheral devices connected to the server. Turn off the server.
3. Remove power from your system by unplugging the AC power cord.
4. Remove the chassis cover. See your chassis documentation for instructions.
5. Disconnect the processor fan cable.
6. Fully loosen the four captive screws on the heat sink.
7. Twist the heat sink to break the seal between the TIM and the processor.
CAUTIONS
Do not attempt to lift the heat sink from the processor without first twisting it to break the seal between the TIM and the processor. Lifting the heat sink without breaking the seal may damage the processor or the processor socket.
8. Lift the heat sink from the processor.
9. Lift the processor lever.
10. Remove the processor.
11. Reconnect or replace any internal components you needed to disconnect or remove.
12. Replace the server’s cover. Reconnect any external components you needed to disconnect.
13. Attach the AC power cord.
Installing a PCI Card
Peripherals and add-in cards are not included in your system and must be purchased separately. The PCI slots support full-height add-in cards or low-profile PCI add-in cards. If a low profile card is installed in the standard full-height riser card, it must be equipped with a standard full-height PCI mounting bracket.
1. Observe the safety and ESD precautions at the beginning of this book.
2. Turn off all peripheral devices connected to the server. Turn off the server.
3. Remove power from your system by unplugging the AC power cord.
4. Remove the chassis cover. See your chassis documentation for instructions.
5. Remove the screw that attaches the PCI bracket shield to the rear of the chassis to remove the shield. Retain the screw.
6. Insert the PCI card into the PCI slot.
7. Use the screw removed in step 1 to secure the PCI card to the chassis.
8. Reconnect or replace any internal components you needed to disconnect or remove.
9. Replace the server’s cover. Reconnect any external components you needed to disconnect.
10. Attach the AC power cord.
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20 21MAXDATA Server PLATINUM 500 I M5Server Board Installations and Upgrades
Replacing the Backup Battery
The lithium battery on the server board powers the RTC for up to 10 years in the absence of power. When the battery starts to weaken, it loses voltage, and the server settings stored in CMOS RAM in the RTC (for example, the date and time) may be wrong. Contact your customer service representative or dealer for a list of approved devices.
WARNING
Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the equipment manufacturer. Discard used batteries according to manufacturer’s instructions.
WARNUNG
Wenn eine ungeeignete Batterie eingesetzt wird oder die Batterie falsch eingesetzt wird, besteht Explosionsgefahr. Ersetzen Sie verbrauchte Batterien nur durch Batterien gleichen oder äquivalenten Typs, der vom Hersteller empfohlen wurde. Entsorgen Sie die verbrauchte Batterie entsprechend den Anweisungen des Herstellers.
AVERTISSEMENT
Danger d’explosion en cas de remplacement incorrect de la pile. Remplacez-la uniquement par une pile du même type ou d’un type équivalent recommandé par le fabricant. Mettez au rebut les piles usagées en vous conformant aux instructions du fabricant.
OSTRZEŻENIE
Nieprawidłowa wymiana baterii grozi eksplozją. Wymieniać tylko na taki sam lub równoważny typ, zalecany przez producenta. Zużyte baterie utylizować zgodnie z instrukcjami producenta.
ADVARSEL!
Lithiumbatteri - Eksplosionsfare ved fejlagtig håndtering. Udskiftning må kun ske med batteri af samme fabrikat og type. Levér det brugte batteri tilbage til leverandøren.
ADVARSEL
Lithiumbatteri - Eksplosjonsfare. Ved utskifting benyttes kun batteri som anbefalt av apparatfabrikanten. Brukt batteri returneres apparatleverandøren.
VARNING
Explosionsfara vid felaktigt batteribyte. Använd samma batterityp eller en ekvivalent typ som rekommenderas av apparattillverkaren. Kassera använt batteri enligt fabrikantens instruktion.
VAROITUS
Paristo voi räjähtää, jos se on virheellisesti asennettu. Vaihda paristo ainoastaan laitevalmistajan suosittelemaan tyyppiin. Hävitä käytetty paristo valmistajan ohjeiden mukaisesti.
Page 21
1. Observe the safety and ESD precautions above and at the beginning of this book.
2. Turn off all peripheral devices connected to the server. Turn off the server.
3. Remove power from your system by unplugging the AC power cord.
4. Remove the chassis cover. See your chassis documentation for instructions.
5. Locate the battery. See Figure 7.
6. Gently pull back on the metal tab to release the battery.
7. Remove the battery from its socket.
8. Dispose of the battery according to local ordinance.
9. Remove the new lithium battery from its package, and, being careful to observe the correct polarity, insert it in the battery socket.
10. Reconnect or replace any internal components you needed to disconnect or remove.
11. Replace the server’s cover. Reconnect any external components you needed to disconnect.
12. Attach the AC power cord.
13. Run Setup to restore the configuration settings to the RTC.
Figure 7. Replacing the Battery
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4 Server Utilities
Table 4. Keyboard Commands
Press Description
<F1> Help - Pressing F1 on any menu invokes the general Help window.
← →
The left and right arrow keys are used to move between the major menu pages. The keys have no affect if a submenu or pick list is displayed.
↑
Select Item up - The up arrow is used to select the previous value in a menu item’s option list, or a value field pick list. Pressing the <Enter> key activates the selected item.
↓
Select Item down - The down arrow is used to select the next value in a menu item’s option list, or a value field pick list. Pressing the <Enter> key activates the selected item.
F5/- Change Value - The minus key or the<F5> function key is used to change the
value of the current item to the previous value. This key scrolls through the values in the associated pick list without displaying the full list.
F6/+ Change Value - The plus key or the <F6> function key is used to change the
value of the current menu item to the next value. This key scrolls through the values in the associated pick list without displaying the full list. On 106-key Japanese keyboards, the plus key has a different scan code than the plus key on the other keyboard, but it has the same effect.
<Enter> Execute Command - The <Enter> key is used to activate submenus when the
selected feature is a submenu, or to display a pick list if a selected feature has a value field, or to select a sub-field for multi-valued features like time and date. If a pick list is displayed, the <Enter> key will undo the pick list, and allow another selection in the parent menu.
<Esc> Exit - The <Esc> key provides a mechanism for backing out of any field. This key
will undo the pressing of the <Enter> key. When the <Esc> key is pressed while editing any field or selecting features of a menu, the parent menu is re-entered. When the <Esc> key is pressed in any submenu, the parent menu is re-entered. When the <Esc> key is pressed in any major menu, the exit confirmation window is displayed and the user is asked whether changes can be discarded.
<F9> Setup Defaults - Pressing <F9> causes the following to appear:
Setup Confirmation
Load default configuration now?
[Yes] [No]
If “Yes” is selected and the <Enter> key is pressed, all Setup fields are set to their default values. If “No” is selected and the <Enter> key is pressed, or if the <Esc> key is pressed, the user is returned to where they were before <F9> was pressed without affecting any existing field values.
continued
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24 25MAXDATA Server PLATINUM 500 I M5Server Utilities
Keyboard Commands (Continued)
<F10> Save and Exit - Pressing <F10> causes the following message to appear:
Setup Confirmation
Save Configuration changes and exit now?
[Yes] [No]
If “Yes” is selected and the <Enter> key is pressed, all changes are saved and Setup is exited. If “No” is selected and the <Enter> key is pressed, or the <Esc> key is pressed, the user is returned to where they were before <F10> was pressed without affecting any existing values.
Clearing the CMOS
If you are not able to access the BIOS setup screens, the CMOS Clear jumper will need to be used to reset the configuration RAM. The CMOS Clear jumper is located on jumper block J17.
1. Power down the system and disconnect the AC power.
2. Open the server. See your chassis documentation for instructions.
3. Move the jumper from pins 1 and 2 to the Clear CMOS position, covering pins 2 and 3. See Figure 8.
Figure 8. Moving Clear CMOS Jumper
4. Reconnect the AC power, power up the system.
5. When the system begins beeping, power it down and disconnect the AC power.
6. Return the CMOS Clear jumper to the original location, covering pins 1 and 2.
7. Close the server chassis, reconnect the AC power and power up the system.
2
3
4
5
6
J17 (1x11)
7
8
9
10
11
BMC Control
Force Erase
Protect
CMOS CLEAR
PASSWORD CLEAR
Erase
Normal Boot
RECOVERY BOOT
Recovery Boot
Page 25
Clearing the Password
If the user or administrator password is lost or forgotten, moving the password clear jumper into the “clear” position clears both passwords. The password clear jumper must be restored to its original position before a new password can be set. The password clear jumper is located on jumper block J17.
1. Power down the system and disconnect the AC power.
2. Open the server chassis. See your chassis documentation for instructions.
3. Move the jumper from pins 5 and 6 to the Clear Password position, covering pins 6 and 7. See Figure 9.
Figure 9. Moving Clear Password Jumper
4. Reconnect the AC power, power up the system.
5. Power down the system and disconnect the AC power.
6. Return the Password Clear jumper to the original location, covering pins 5 and 6.
7. Close the server chassis.
2
3
4
5
6
J17 (1x11)
7
8
9
10
11
BMC Control
Force Erase
Protect
CMOS CLEAR
PASSWORD CLEAR
Erase
Normal Boot
RECOVERY BOOT
Recovery Boot
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26
Page 27
5 Troubleshooting
This chapter helps you identify and solve problems that might occur while you are using the system.
For any problem that you are encountering, first ensure you are using the latest firmware and files. Firmware upgrades include updates for BIOS and the hot-swap controller (HSC). In addition to the server firmware and files, also update any drivers used for components you have installed in your system, such as video drivers, network drivers, and SCSI drivers.
Resetting the System
Before going through in-depth troubleshooting, attempt first to perform reset your system using one of the methods below.
To do this: Press:
Soft boot reset to clear the system memory and reload the operating system.
<Ctrl>+<Alt>+<Del>
Clear system memory, restart POST, and reload the operating system. Reset button
Cold boot reset. Turn the system power off and then on. This clears system memory, restarts POST, reloads the operating system, and halts power to all peripherals.
Power off/on
LED Information
The Server Booard includes LEDs that can aid in troubleshooting your system. A table of these LEDs with a description of their use is listed below.
LED Name Function Location Color Correction
5v Standby Identify 5 V
standby power on state
Left rear board
Amber On = 5v standby power on
Power LED
Identify the power state of the system
Control panel Green Off = Power is off (off or S5)
On = Power on or S0) Slow Blink = Low power state (S1–S3)
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28 29MAXDATA Server PLATINUM 500 I M5Troubleshooting
BIOS Error Messages
When a recoverable error occurs during the POST, the BIOS displays an error message describing the problem.
Table 5. BIOS Error Messages
Error Message Explanation
GA20 Error An error occurred with Gate A20 when switching to
protected mode during the memory test.
Pri Master HDD Error Pri Slave HDD Error Sec Master HDD Error Sec Slave HDD Error
Could not read sector from corresponding drive.
Pri Master Drive - ATAPI Incompatible Pri Slave Drive - ATAPI Incompatible Sec Master Drive - ATAPI Incompatible Sec Slave Drive - ATAPI Incompatible
Corresponding drive is not an ATAPI device. Run Setup to make sure device is selected correctly.
A: Drive Error No response from diskette drive.
CMOS Battery Low The battery may be losing power. Replace the battery soon.
CMOS Display Type Wrong The display type is different than what has been stored in
CMOS. Check Setup to make sure type is correct.
CMOS Checksum Bad The CMOS checksum is incorrect. CMOS memory may
have been corrupted. Run Setup to reset values.
CMOS Settings Wrong CMOS values are not the same as the last boot. These
values have either been corrupted or the battery has failed.
CMOS Date/Time Not Set The time and/or date values stored in CMOS are invalid.
Run Setup to set correct values.
DMA Error Error during read/write test of DMA controller.
Memory Size Decreased Memory size has decreased since the last boot. If no
memory was removed, then memory may be bad.
Memory Size Increased Memory size has increased since the last boot. If no
memory was added, there may be a problem with the system.
Memory Size Changed Memory size has changed since the last boot. If no memory
was added or removed, then memory may be bad.
No Boot Device Available System did not find a device to boot.
Off Board Parity Error A parity error occurred on an off-board card. This error is
followed by an address.
On Board Parity Error A parity error occurred in onboard memory. This error is
followed by an address.
Parity Error A parity error occurred in onboard memory at an unknown
address.
NVRAM / CMOS / PASSWORD cleared by Jumper
NVRAM, CMOS, and passwords have been cleared. The system should be powered down and the jumper removed.
<CTRL_N> Pressed
CMOS is ignored and NVRAM is cleared. User must enter Setup.
FDC Failure Error occurred trying to access diskette drive controller.
HDC Failure Error occurred trying to access hard disk controller.
Checking NVRAM..... NVRAM is being checked to see if it is valid.
Update OK! NVRAM was invalid and has been updated.
Updated Failed NVRAM was invalid but was unable to be updated.
Keyboard Error Error in the keyboard connection. Make sure keyboard is
connected properly.
KB/Interface Error Keyboard interface test failed.
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BIOS POST Beep Codes
The table below lists the POST error beep codes. Prior to system video initialization, the BIOS uses these beep codes to inform users of error conditions. The beep code occurs only when a critical error occurs or when the BIOS fails to boot to the operating system. Please note that not all error conditions are supported by BIOS beep codes.
Table 6. Beep Codes
Number of Beeps Description
1 Refresh failure
2 Parity cannot be reset
3 First 64 Kb memory failure
4 Timer not operational
5 Processor failure (Reserved; not used)
6 8042 GateA20 cannot be toggled (memory failure or not present)
7 Exception interrupt error
8 Display memory R/W error
9 (Reserved; not used)
10 CMOS Shutdown register test error
11 Invalid BIOS (such as, POST module not found)
BIOS Recovery Beep Codes
Table 7. BIOS Recovery Beep Codes
Beeps Reason
1 One long beep – video is active.
1-2 One long beep and two short beeps: Insert the BIOS recovery diskette.
An error or warning condition at boot can result in a series of beeps being issued known as „beep codes. These beeps have a code that identifies system or PCI card events. Before checking for a system beep code error make sure the PCI card is not causing the beeping.
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6 Regulatory and Integration Information
Product Regulatory Compliance
Product Safety Compliance
The Server Board complies with the following safety requirements:
• EN60950 (Europe)
• CE - Low Voltage Directive 73/23/EEE (Europe)
Product EMC Compliance – Class A Compliance
✏ NOTE:
Legally the product is required to comply with Class A emission requirements as it is intended for a commercial type market place.
The Server Board has been has been tested and verified to comply with the following electromagnetic compatibility (EMC) regulations when installed in a compatible MAXDATA host system.
• EN55022 - Emissions (Europe)
• EN55024 - Immunity (Europe)
• CE – EMC Directive 89/336/EEC (Europe)
Certifications / Registrations / Declarations
• CE Declaration of Conformity (CENELEC Europe)
Product Regulatory Compliance Markings
This product is marked with the following Product Certification Markings:
Table 8. Product Certification Markings
Regulatory Compliance Country Marking
CE Mark Europe
Electromagnetic Compatibility Notices
Europe (CE Declaration of Conformity)
This product has been tested in accordance too, and complies with the Low Voltage Directive (73/23/ EEC) and EMC Directive (89/336/EEC). The product has been marked with the CE Mark to illustrate its compliance.
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