Page 1
WASHING MACHINE
INSTALLATION GUIDE &
INSTRUCTION MANUAL
M100WM09
Page 2
Congratulations on the purchase of your
new Matsui Washing Machine. These Operating
Instructions will help you use it properly and safely.
Please make sure you read the Safety Precautions
before you use your washing machine.
Intended for domestic use only.
Page 3
INSTALLATION GUIDE
GB-3
INSTRUCTION MANUAL
Contents
Contents ............................................................................................................................................................................ 3
Installing Your Washing Machine ................................................................................................................................ 4
Unpacking ........................................................................................................................................................................ 4
Safety ................................................................................................................................................................................. 4
Choosing the Right Location for Your Washing Machine .......................................................................................................................................... 4
Carrying the Washing Machine ........................................................................................................................................................................................................4
Moving and Installing .................................................................................................................................................... 5
Removing the Anchor Bolts ................................................................................................................................................................................................................ 5
Moving the Washing Machine from One Location to Another ............................................................................................................................5
Hose and Cable Lengths ........................................................................................................................................................................................................................6
Levelling the Washing Machine .......................................................................................................................................................................................................6
Water Supply Hose ......................................................................................................................................................................................................................................6
Water Drain Hose ..........................................................................................................................................................................................................................................7
Connecting to the Mains Supply ....................................................................................................................................................................................................7
Installation Check List ...............................................................................................................................................................................................................................7
Preparation ....................................................................................................................................................................... 8
Organising Laundry ....................................................................................................................................................................................................................................8
Preparing Laundry ....................................................................................................................................................................................................................................... 8
Adding Detergent and Softener .....................................................................................................................................................................................................8
Detergent Drawer Overview .............................................................................................................................................................................................................. 9
Selecting the Programme ........................................................................................................................................... 10
Control Panel Overview ................................................................................................................................................11
Wash Setting .................................................................................................................................................................. 12
Standard Washing ......................................................................................................................................................................................................................................12
Washing Delicates (Wool and Delicates Programmes) ...............................................................................................................................................12
Individual Washing Functions (Process Selection) .........................................................................................................................................................12
Optional Functions ...................................................................................................................................................................................................................................13
Removing Washing...................................................................................................................................................................................................................................13
Turn O the Tap (optional) ..................................................................................................................................................................................................................13
Switch O..........................................................................................................................................................................................................................................................13
Important Information ................................................................................................................................................. 14
Washing Delicates (Wool and Delicates Programmes) .............................................................................................................................................. 14
Adding Delicate Laundry Items to the Drum .................................................................................................................................................................... 14
Which Detergent to Use ...................................................................................................................................................................................................................... 14
Tips for Hanging Delicate Items to Dry ................................................................................................................................................................................... 14
If Clothing Shrinks in the Wash ......................................................................................................................................................................................................14
How to use Laundry Starch ................................................................................................................................................................................................................15
How to use Salt ............................................................................................................................................................................................................................................15
How to Set and Reset the Child Safety Lock .......................................................................................................................................................................15
Maintenance - Cleaning the Washing Machine ...................................................................................................... 16
Cleaning the Drum ..................................................................................................................................................................................................................................16
Cleaning the Exterior of your Washing Machine ............................................................................................................................................................ 16
Cleaning the Detergent Drawer ...................................................................................................................................................................................................16
Cleaning the Door Seal and Window ....................................................................................................................................................................................... 16
Cleaning the Drain Filter ...................................................................................................................................................................................................................... 16
Preventing a Frozen Water Supply Hose ................................................................................................................................................................................ 16
Cleaning the Filter Net of the Water Supply Hose ..........................................................................................................................................................17
What to do if ................................................................................................................................................................... 18
Error Code ....................................................................................................................................................................... 20
Safety Precautions ........................................................................................................................................................ 21
Power and Water Consumption ................................................................................................................................. 23
Page 4
INSTALLATION GUIDE
GB-4
Safety
Choosing the Right Location for Your Washing Machine
Make sure there’s enough space for your washing •
machine.
Install your washing machine on a flat, stable •
surface to avoid excessive vibration and noise.
Don’t install your washing machine in direct •
sunlight or in a place where temperatures reach
freezing.
Carrying the Washing Machine
Two or More People Must Carry the Washing Machine
Start by tilting the washing machine backwards.•
One person should stand behind it, holding the rear of the top panel. The other person •
should grip the bottom feet at the front.
Don’t touch the door opening button while holding.•
Check that you have all the required accessories for installation.•
Entrust the installation of the washing machine to a qualified technician or service agent.•
Installing Your Washing Machine
Please read and follow the instructions carefully.
In addition to the instructions mentioned here, special regulations of the relevant water •
and power supply companies may apply. If in doubt, have the appliance connected by a
qualified technician.
The washing machine is heavy - caution when lifting it. Do not lift by projecting •
components (e.g. washing machine door).
Warning: Frozen hoses may tear/burst. Do not install washing machine in outdoor areas or •
where there is a risk of frost.
Lay hoses and cables in such a way that there is no risk of stumbling.•
Additional space (240mm) is required for the rear side of the washing machine. This is to
allow enough space for the water hose and drain hose.
Unpacking
Cover Cap (x4)
U-Shape Holder (x1)
- for xing the water
drain hose.
Accessories
Water Drain Hose
Water Supply Hose
Sloping
surface
Unstable Bumpy
surface
Page 5
INSTALLATION GUIDE
GB-5
Moving and Installing
Removing the Anchor Bolts
Four anchor bolts keep the interior of the washing machine in place while it’s being moved.
They need to be removed before installation. Use a spanner (not supplied) and following the
instructions below.
Don’t run the washing machine without removing the bolts, as this can cause excessive
vibration.
To remove the anchor bolts:
Use a spanner to loosen the four bolts out 1.
horizontally. They are located at the rear
side of the washing machine.
Pull the bolts out horizontally.2.
Push the four cover caps (included with 3.
your accessories) into the respective bolt
holes.
You’ll need the anchor bolts again if
you move the washing machine, so
make sure you keep them safe.
Moving the Washing Machine from One Location to Another
Make sure to fix the anchor bolts prior to moving the washing machine.
Before you move the washing machine
Shut the tap and run the washing machine to drain the water. Drain any remaining water •
from the pump hose.
Depressurise the water supply hose and remove it.•
Disconnect the mains cable.•
Attach the anchor bolts.•
Page 6
INSTALLATION GUIDE
GB-6
Hose and Cable Lengths
~90cm
~140cm
~50cm~100cm
~65cm ~115cm
0 - max. 100cm
Levelling the Washing Machine
There are 4 leveling feet on the underside. There can be adjusted to make sure the washing
machine is level.
On each stand, loosen the lock nut by turning it clockwise with 1.
a spanner.
Adjust all four feet in this way.2.
Use a spirit level to ensure the washing machine is standing 3.
correctly.
Tighten each lock nut by turning them anti-clockwise (towards 4.
the washing machine body), again using a spanner.
Ensure all four lock nuts are tightened securely. Check the feet are still bolted to the washing
machine - if they’re unbolted, the washing machine will move around.
Water Supply Hose
Points to remember
Follow the instructions in this section to avoid water leaks.•
Don’t connect the hose to a combination tap.•
Don’t twist, squash, modify or cut the hose.•
Optimum water pressure in the main pipe is 0.05 MPa - 1.0 MPa.•
If the water pressure is set higher than this, you will need to install a depressurising valve.•
Water-flow from the tap should be more than 5 litres per minute.•
If you’re unsure, ask a qualified technician to connect the hose.•
Connecting the Water Supply Hose
Attach the hose to a tap, and tighten the 1.
plastic joint by hand.
Open the tap slowly and check there are no 2.
leaks around the joint.
The joint is subject to water pressure.
How to connect from the left side How to connect from the right side
3/4”
min. 10 mm
3/4”
min. 10 mm
Plastic joint
Page 7
INSTALLATION GUIDE
GB-7
Leak-proof System - Overflow Detection
This system is designed to prevent water leaks from the washing machine. If water collects
in the washing machine above a certain level, this function prevents the washing machine
overflowing by stopping the water supply and activating the drain pump.
Water Drain Hose
Points to remember:
Don’t twist, pull out or bend the drain hose.•
Your washing machine should be no more than 100cm from the drain outlet.•
Draining to a sink or wash-basin
Secure the drain hose in position, so it can’t drop out of the basin.•
Don’t block the basin’s drain outlet, and make sure the drainage through it is sufficient.•
Don’t let the tip of the drain hose dip into the drained water, as this can cause the water •
to flow back into the washing machine.
Connecting to the Mains Supply
For your safety:
Never plug your washing machine into an extension lead or power strip with multiple •
sockets.
If the mains cable or mains plug are damaged, stop using them and call for service or a •
qualified technician.
Installation Check List
By now, you should have installed the washing machine.
Let’s go through the checklist to ensure the installation is done correctly!
Questions Checkbox
Anchor bolts - Have you removed them and attached the cover caps
properly?
Four Adjustable Stands - Are they bolted securely to the washing machine
Four Stand cushions - Are they standing flat?
Power supply - Is the household dedicated mains socket, fully rated at
AC220V to 240V independently?
Location - Is your washing machine on a flat, stable surface? Does it run
without vibrating?
Water Supply Hose - Is it free from leaks and is the water supply normal?
Water Drain Hose - Is it free from leaks and is it draining normally?
U-Shape Holder
Draining to a wash-basin Draining to a drain hose
Page 8
GB-8
INSTRUCTION MANUAL
Preparation
Read the following to understand how best to prepare your laundry for washing.
Organising Laundry
Read the washing label on each garment to help you sort your washing into different •
loads.
Sort the laundry by colour, type of fabric and by how soiled it is.•
This will help you choose the correct programme and temperature for each wash.
Do not exceed maximum load!•
Be careful not to trap any items of clothing.•
Preparing Laundry
Treat stains before washing.•
Items to be put into a cleaning net before going into •
the washing machine. i.e. Bras with metal wires, tights
and lace clothing should all be washed in a cleaning
net to prevent damage.
Check that any pockets on clothing do not contain •
any objects which may damage your clothes and the
washing machine.
Tie up any loose strings on laundry, close zippers and •
reverse clothing with zips inside out.
Remove any surplus hair, animal fur, sand, and other •
materials with a brush before washing.
If clothes have raised fabric turn them inside out.•
Clothes that are not colour fast should be washed •
separately.
Insert your clothes into the washing machine. Close •
the washing machine door. Ensure not to trap any
items of clothing between the loading door and
rubber seal.
Adding Detergent and Softener
Add detergent into the appropriate dispenser. •
Apply softener before you start washing to prevent •
static.
Apply detergent and softener according to the •
washing amount, the soiling level, the water hardness
in your area and the manufacturer’s instructions of
these products.
Dilute viscous fabric softener and fabric conditioner with water. Prevent blockage of the
overflow. Maximum level is 40ml.
Page 9
GB-9
INSTRUCTION MANUAL
Detergent Drawer Overview
Do not use washing machine when the •
detergent drawer is removed. It may cause a
water leak or it may not work normally.
If you forget to add detergent, you can •
drain the washing machine by running a
DRAIN only programme. Then you can add
detergent and start the programme again.
Detergent only reaches the drum when
water flushes through the detergent drawer.
To prevent powered detergent staying in •
the drawer, dry the inside of the drawer with
a cloth. Make sure the powder isn’t lumpy
when you add it into the drawer.
If the rinse cycle isn’t removing all the •
detergent from your wash, use less
detergent.
Softener should not exceed the MAX level •
in the compartment.
Wash out unused softener with a splash of •
water or a damp cloth after the programme
has finished.
Detergent for main washing
Softener
Detergent for
prewashing
Page 10
GB-10
INSTRUCTION MANUAL
Selecting the Programme
Here are the available programmes, additional functions and options settings.
Spin speed can be selected separately for certain programmes.
Programme Description Examples
Cotton
Daily washing for cotton, linen and cotton blend.
i.e. hard-wearing textiles – T-shirts, underwear,
towels, tablecloths
Synthetic
Gentle on cotton, linen and man-made materials.
i.e. lightly soiled textiles
Wool
Gentle washing for hand and washing machine
washable wool, silk and wool blend clothing.
i.e. hand/machine-washable textiles
Delicate
Gentle wash for synthetic fibre, textiles, stain, lace,
etc. i.e. delicate washable textiles
Quick
Washes lightly soiled clothing quickly•
Lightly soiled textiles•
Wash Wash only
Rinse
Rinse only•
With subsequent spin cycle•
Spin
Spin and dry clothing only•
Hand wash clothing•
Drain
Drain the water in the drum•
The rinsing water if Rinse Hold occurs•
• When a programme is running, you can’t add optional functions to it or change the
wash temperature.
To change the programme, turn the washing machine off and on again.•
You’ll hear the buttons sound when you press them. This is to help make sure you’ve •
chosen the right settings.
If you are interested in the Power and Water Consumption of each programme, please refer
to page 23.
Page 11
GB-11
INSTRUCTION MANUAL
Control Panel Overview
1000
700
500
STOP
COLD
QUICK
COLD
DELICATE
COLD
WOOL
RINSE
SYNTHETIC
WASH
COTTON
DRAIN
SPIN
SPEED FUNCTION1FUNCTION2 PRE WASH
START/PAUSE
WASH RINSE SPIN
NOSPIN
BABYCARE
EASY IRON
ECO WASH
INTENSIVE
Step 4
Start/Pause
Press this •
button to
start or pause
your wash
programme.
Step 3
Optional Functions
You can add •
functions to
each basic
programme
to suit your
laundry needs.
Some functions •
don’t apply
to certain
programmes.
Step 2
Spin Speed
Shows the •
spin speed (in
rpm) for the
programme
you’ve selected.
You can choose •
your own spin
speed for some
programmes.
Some spin •
speeds can’t be
used for certain.
programmes.
Step 1
Power & Programme
Selection Dial
Use this to •
choose the best
programme for
your laundry.
Process Indicator
Shows you the current stage of •
the programme, i.e. wash, rinse
or spin.
• Once the wash has started, the programme, spin speed and optional functions cannot
be changed.
If you need to change a setting, turn the dial to STOP. Re-select the programme, spin •
speed and optional functions, and then press the START/PAUSE button.
Water is poured into the washing machine to perform an inspection at the time of
shipment from the factory, so there may be drops of water or condensation in the
washing machine. This is not an indication of a malfunction.
Page 12
GB-12
INSTRUCTION MANUAL
Wash Setting
Standard Washing
Pull the door and put the laundry in the drum. (Refer 1.
to page 8 for sorting your laundry before it goes into
the drum. Make sure no washing gets caught in the
door.
Close the door and turn the Power & Programme 2.
Selection Dial to select your wash programme.
Select the Spin Speed.3.
Select any Optional Functions.4.
Add detergent into the detergent drawer. The 5.
quantity of detergent will depend on the amount of
laundry, the degree of soiling and the water hardness.
Use the amount of detergent suggested on the
packaging.
Press the START/PAUSE button to start the washing.6.
The washing machine will sound when the 7.
programme is complete.
If the door is locked and you switched the washing machine off - or if there’s a power
cut - it will stay locked until you turn it back on again.
Washing Delicates (Wool and Delicates Programmes)
Pull the door and put the laundry in the drum.1.
Close the door and turn the Power & Programme 2.
Selection Dial to select WOOL or DELICATE
programme.
Select the Spin Speed.3.
Select any Optional Functions.4.
Add detergent into the detergent drawer. The 5.
quantity of detergent will depend on the amount of
laundry, the degree of soiling and the water hardness.
Use the amount of detergent suggested on the
packaging.
Press the START/PAUSE button to start the washing.6.
The washing machine will sound when the 7.
programme is complete.
Individual Washing Functions (Process Selection)
You can select either single function such as WASH, RINSE, SPIN or DRAIN.
Open the door and put the laundry in the drum.1.
Close the door and turn the Power & Programme Selection Dial to select WASH/ RINSE/ 2.
SPIN/ DRAIN programme.
STOP
COLD
QUICK
COLD
DELICATE
COLD
WOOL
RINSE
SYNTHETIC
WASH
COTTON
DRAIN
SPIN
START/PAUSE
STOP
COLD
QUICK
COLD
DELICATE
COLD
WOOL
RINSE
SYNTHETIC
WASH
COTTON
DRAIN
SPIN
Wool Programme
STOP
COLD
QUICK
COLD
DELICATE
COLD
WOOL
RINSE
SYNTHETIC
WASH
COTTON
DRAIN
SPIN
Delicate Programme
Page 13
GB-13
INSTRUCTION MANUAL
Press the START/PAUSE button to start the process.3.
Function When you want to:
WASH Wash laundry only, (rinse water remains).
RINSE Rinse washed laundry, (rinse water remains).
SPIN Spin-dry washed laundry.
DRAIN Drain water from the drum.
When you start the washing machine, the LED indicator flashes to confirm the function
is in progress. Once the washing machine has started, you can’t change the programme.
Optional Functions
Depending on the programme you select, you can combine different optional functions. You
may need to press the functions buttons more than once to get all the functions you want.
In some cases, some optional functions combined may not be combined if selected.
For examples: BABYCARE and ECO WASH.
Optional Function When you want to How it works
BABYCARE
(Press Function2)
Rinse the laundry
more thoroughly.
It increases the level of rinse water.
EASY IRON
(Press Function2)
Make ironing easier. It spin dries your laundry more gently. •
The drum rotates the laundry intermittently •
during the rinse cycle (The rinse light will
flash). Press START/PAUSE button to move to
the next function and continue on the final
spin cycle.
Note:
The clothes will remain in the rinse cycle until
the Start/Pause button is pressed.
ECO WASH
(Press Function1)
Wash lightly soiled
laundry.
The heating temperature is reduced during •
washing and pre-washing cycle.
Water consumption is also reduced during •
washing, pre-washing and rinsing cycles
INTENSIVE
(Press Function1)
Wash heavily soiled
laundry.
It increases washing time from 20 to
60 minutes.
PREWASH
(Press PREWASH)
Prewash heavily
soiled laundry.
It adds a prewash cycle.
Removing Washing
Open the washing machine door and remove your washing.1.
Remove any foreign objects to avoid risk of rusting.2.
Leave the door and detergent drawer open so that residual water can evaporate.3.
Turn Off the Tap (optional)
Switch Off
Set the Power & Programme Selection Dial to STOP.
STOP
COLD
QUICK
COLD
DELICATE
COLD
WOOL
RINSE
SYNTHETIC
WASH
COTTON
DRAIN
SPIN
Wash Programme
STOP
COLD
QUICK
COLD
DELICATE
COLD
WOOL
RINSE
SYNTHETIC
WASH
COTTON
DRAIN
SPIN
Rinse Programme
STOP
COLD
QUICK
COLD
DELICATE
COLD
WOOL
RINSE
SYNTHETIC
WASH
COTTON
DRAIN
SPIN
Spin Programme
STOP
COLD
QUICK
COLD
DELICATE
COLD
WOOL
RINSE
SYNTHETIC
WASH
COTTON
DRAIN
SPIN
Drain Programme
Page 14
GB-14
INSTRUCTION MANUAL
Important Information
Washing Delicates (Wool and Delicates Programmes)
These programmes rock the drum gently for best results on delicate laundry.
Delicate laundry loads: 1.5kg or less•
Tips for Wool/Delicate programme: •
Approximate Weights:
– Wool sweater (400g)
– Silk blouse / under garment (200g)
– Trousers (400g)
Adding Delicate Laundry Items to the Drum
Close zips and buttons.•
Add items one by one on top of each other.•
Don’t overload the drum as it may cause excessive •
vibration or damage to the washing machine.
Which Detergent to Use
For wool items, use a mild liquid detergent. Other detergents may damage your clothes.•
With Wool or Delicates programmes, you may need to use the Extra Rinse cycle to •
remove excess detergent from your clothes. This depends on the amount of detergent
you use, and the amount of foam that develops in the main wash cycle.
To do this, once the programme has finished, select the Wool programme to rinse again. •
Then select RINSE using the Power & Programme Selection Dial and press START/PAUSE
button.
Tips for Hanging Delicate Items to Dry
Hang white or light colour clothes, wool and nylon •
away from direct heat or sunlight.
After washing, smooth creases and folds out of wool •
and nylon clothes and return them to their normal
shape before hanging in the shade.
Use a hanger for shirts, blouses and trousers. You can •
wrap a towel around the hanger to fit the shoulder
width of your clothes, so they retain their shape as
they dr y.
Spread woollen items such as seaters out to dry.•
If Clothing Shrinks in the Wash...
You can spread the item out to its original size on an •
ironing board, and use dress pins to hold the size and
shape. Then use an iron to steam the item and leave
it to dry.
Page 15
GB-15
INSTRUCTION MANUAL
How to Use Laundry Starch
Laundry starch makes your clothes crisp in texture.
Synthetic laundry starch is a stiffening agent.
To use laundry starch, simply add it to the softener compartment, next to where you add •
detergent. It will automatically be applied to your clothes as part of the final rinsing cycle.
If it’s hard to pour, you can dilute the starch slightly with water before adding it to the •
softener compartment. Make sure you don’t fill the compartment over the MAX level.
After using starch, clean the detergent drawer, especially the softener cover. Then
remove any excess starch in the drum, run a QUICK programme without detergent.
How to Use Salt
If the water in your area is hard, deposits will form in the drum. To reduce the hardness of the
water, you will need to add salt after detergent to the main wash compartment. If you use
other treatments like fabric softener or stain remover, add them to your wash in the following
order:
1. Detergent
2. Salt 3. Stain remover
It is recommended that adjustments should be made according to the water hardness level
in your area.
WATER HARDNESS
°dh °fh °Clark mmol/l
0-8 0 -14 0-10 0-1.4
8 -12 14-39 10-28 1.4-3.9
22-45 39-80 28-56 3.9-8
>45 >80 >56 >8
1 °dh (German degree) = 1.25mmol/l
1 °fh (French degree) = 0.178mmol/l
1 °Clark (British degree) = 1.78mmol/l
How to Set the Key Lock
The Key Lock prevents children stopping programmes accidentally. It locks the control
buttons except the Power & Programme Selection Dial.
Switch the washing machine on.1.
Press and hold the FUNCTION1 and PRE WASH buttons simultaneously for 2.5 seconds.2.
Press the buttons in the same way to unlock.3.
Page 16
GB-16
INSTRUCTION MANUAL
Maintenance - Cleaning the Washing Machine
Cleaning the Drum
If you keep using cold water in your washing machine, this may cause a build-up of bacteria
inside the drum, which can give off an odour. You can avoid this by running the WASH
programme once a month. When you use a scale remover, follow the manufacturer’s
instructions.
Don’t put laundry in the washing machine during the drum cleaning.
Turn the Power & Programme Selection Dial to WASH cycle.1.
Put the drum cleaning detergent and bleach into the detergent 2.
drawer.
Press the START/PAUSE button to start the cleaning.3.
The washing machine will sound when the programme is 4.
complete.
Cleaning the Exterior of your Washing Machine
Clean the outside of your washing machine with a soft cloth and mild detergent such as •
kitchen detergent and soap water.
Don’t splash water over the washing machine.•
Do not use cream cleansers, thinners or products containing alcohol or kerosene.•
Cleaning the Detergent Drawer
Remove the detergent drawer by pulling and pressing the softener cover at the same 1.
time.
Wash out old detergent from the drawer with water. (Use a cloth to clean the washing 2.
machine.)
Residue detergent soon builds up if you don’t clean the drawer regularly, and can develop
mould.
Cleaning the Door Seal and Window
Wipe the window and seal after each wash to remove lint and stains. If lint builds up, it •
can cause leaks.
Remove any coins, buttons and other objects from the door seal after each wash.•
Cleaning the Drain Filter
Be careful not to burn yourself while handling your clothes or touching the inside of the
drum after a high temperature wash.
Before cleaning the drain filter, switch off and unplug the washing machine.
Open the Service Flap.1.
Carefully loosen the drain filter. Water may drain out - this is normal.2.
STOP
COLD
QUICK
COLD
DELICATE
COLD
WOOL
RINSE
SYNTHETIC
WASH
COTTON
DRAIN
SPIN
Page 17
GB-17
INSTRUCTION MANUAL
Turn it anticlockwise, unscrew the filter and remove it.3.
Remove any lint and debris before carefully replacing the filter.4.
Turn it clockwise and screw the filter back.5.
Preventing a Frozen Water Supply Hose
If your washing machine is delivered in freezing weather conditions,
leave it at room temperature for 24 hours after you’ve set it up before
using it. This ensures there’s no ice blocking the water supply hose.
If your water supply hose freezes, add 2 or 3 litres of warm water to the
drum. Then run a DRAIN only programme.
Cleaning the Filter Net of the Water Supply Hose
If water isn’t draining properly...
Turn the water supply off at the tap. 1.
Close the washing machine door and select DRAIN programme and press the START/2.
PAUSE button.
After finished, turn the power off. Loosen the water supply hose and remove it from the 3.
tap.
Use a small brush, e.g. a toothbrush to clean the filter. 4.
Re-connect the water supply hose to the tap and turn the tap back on, checking for leaks.5.
about
50°C
Page 18
GB-18
INSTRUCTION MANUAL
What to do if...
Buttons don’t work. While the washing machine is washing, you cannot change the
programme, temperature and process settings.
Door doesn’t open Door lock may be active.•
The water temperature or level could be too high.•
Unusual odour Rubber parts may give off a smell when you first start using •
the washing machine, but this goes away over time.
You can wash the drum by running the WASH programme •
once a month.
You can’t see any
water
This is normal: The water level is below the window.
There’s no water going
into the washing
machine
The water tap might be turned off.•
The water hose or water-supply hose may be frozen.•
Your water supply may be disrupted.•
The water-supply valve filter, at the joint of the water-supply •
hose, may be clogged.
There’s only a small
amount of water
If you have paused the programme and you restart, the •
washing machine may drain some water.
Don’t pour water in through the door.•
Water adds up during
washing
This is normal: water is supplied automatically as the level
lowers, and with heavy loads the water may fill up repeatedly.
Water drains away
during washing
This is normal: water often drains and refills to wash off excess
foam. (This is called foam detection.)
There’s no water going
into the washing
machine during rinse
operation
Before rinsing, the washing machine spins to drain water
remaining from the wash. The water will fill up after that.
Rinsing begins before
the spinning finshes
If your laundry has collected to one side of the drum, rinsing •
will start automatically to correct the imbalance.
If there’s excess foam after washing, water may drain and refill •
to wash it off. (This is called foam detection.)
During the spin-dry,
the drum stops and
rotates several times
This is normal. The washing machine has detected an
unbalanced load and is trying to correct it.
Foam and water
remain in the door or
door seal
Although foam and water may remains with the state of
clothing and the amount of detergent, it does not have
influence on the performance of a rinse.
Spin starting is
repeated.
This is normal. Although spin starting may be repeated, it is a
function made to spin quietly.
There’s not much
foam
This can happen if you’ve put powder detergent directly into •
the drum – you must put it in the detergent drawer.
The amount of foam can vary, depending on the •
temperature, level and softness of your water.
You may not be using enough detergent.•
You may be using a reduced-foam type of detergent.•
Heavily soiled laundry can reduce the amount of foam.•
Larger loads of laundry can also reduce the amount of foam.•
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GB-19
INSTRUCTION MANUAL
There’s a lot of foam The amount of foam can vary, depending on the •
temperature, level and softness of your water.
You may have used too much detergent.•
The type of detergent you use could cause excess foam.•
There’s no foam This can happen if you’ve put powder detergent directly into •
the drum – you must put it in the detergent drawer.
If your laundry has collected to one side of the drum, water •
will be supplied automatically to correct the imbalance – and
this will prevent the foam wash.
The amount of foam can vary, depending on the •
temperature, level and softness of your water.
Fabric softener
overflows
You may have exceeded the MAX level on the detergent •
drawer.
You may have spilt the liquid by closing the detergent drawer •
too sharply.
There’s a residue of
powder detergent at
the end of the wash
This can happen if you’ve put powder detergent directly into
the drum – you must put it in the detergent drawer.
There’s an unusual
noise or vibration
Check there’s nothing metal in the drum.•
Make sure the anchor bolts used in transportation have been •
removed.
Check the washing machine is on a flat, stable surface.•
There’s a noise when
the water drains away
This is normal, it’s the pump starting and stopping.
The electricity supply
cuts out while the
washing machine’s on
The washing machine will stop, and won’t start by itself when
the power comes back on. You’ll need to select a programme
and start it again.
A circuit breaker trips
the electricity supply
The washing machine will stop, and won’t start by itself when •
you reset the breaker.
You’ll need to find out what caused the breaker to trip, and •
put this right. Then reset the breaker, turn your electricity
supply back on, and start the washing machine again.
The water supply is
disrupted
When the water comes back on, it may be impure at first.
You’ll need to disconnect the water-supply hose and drain
any impure water through the tap before using your washing
machine again. Remember to re-connect the water supply
hose first.
Page 20
GB-20
INSTRUCTION MANUAL
Error Code
When the error code is on, the washing machine will sound.
If a fault cannot be rectified or a repair is required, then...
Set Power & Programme Selection Dial to STOP and pull out the mains plug.•
Turn off the tap and call for service.•
Error Code LED State What to do:
E1
Door is open
WASH RINSE SPIN
Make sure the door is shut properly.
E2
Unable to
supply water
WASH RINSE SPIN
Check the tap is open.•
Check the water pipe or hose isn’t frozen.•
Check the water supply hasn’t been disrupted.•
Check the water supply valve filter isn’t clogged.•
Correct any of these problems, then open the door,
shut it and start the washing machine again.
E3
Unable to
drain
WASH RINSE SPIN
Check the drain hose, making sure:
It isn’t clogged up.•
Its tip isn’t immersed in water.•
The water isn’t frozen.•
Cleaning the drain filter.•
Correct any of these problems, then open the door,
shut it and start the washing machine again.
Page 21
GB-21
INSTRUCTION MANUAL
Safety Precautions
IT IS HAZARDOUS FOR ANYONE OTHER THAN AUTHORISED SERVICE PERSONNEL TO
CARRY OUT SERVICING OF REPAIRS WHICH INVOLVE THE REMOVAL OF COVERS.
TO AVOID THE RISK OF AN ELECTRICAL SHOCK
DO NOT ATTEMPT REPAIRS YOURSELF
WARNING!
If you will not be using the washing machine for awhile such as when you go on holiday, •
turn off the water supply to the washing machine. This is particularly important if there is
no drainage around the washing machine.
If the water supply is left on, water pressure may build up and cause a leak.
General Use
Do not install your washing machine anywhere that is damp or exposed to the weather.•
If you do, it may cause an electric shock, fire, failure or deterioration.
Do not pour water directly onto any part of the washing machine.•
It may cause a short circuit or electric shock.
Keep burning objects such as candles or cigarettes, away from the washing machine.•
They may cause a fire or damage.
Keep flammable substances well away from the washing machine – for example kerosene, •
gasoline, benzene, paint thinner and alcohol, or clothing soaked with these.
They may cause an explosion or a fire.
This washing machine is only suitable for washing textiles labelled washing machine-•
washable.
Anchor bolts are used to transport the washing machine. You should remove these using •
a spanner or similar tool before you install the washing machine.
If you do not, it will cause strong vibrations when the washing machine is spinning.
Do not connect the washing machine to hot water.•
The washing machine works with cold water.
Before you start using the washing machine, turn the tap on to check that the hose is •
properly connected.
If it’s not, there may be a water leak.
Do not apply pesticide, hair spray or deodorant to the washing machine.•
Do not put any electrical equipment near the washing machine – for example a TV, radio •
or battery charger.
Do not put too much laundry or detergent into the washing machine.•
It may cause washing machine troubles.
Be careful not to get your laundry caught in the door when you close it.•
This could cause a water leak or damage your laundry.
Power Source and Cable
Use an independent household dedicated mains socket, fully rated at AC 220V to 240V.•
If the washing machine is plugged in with other appliances, it may overheat and cause a fire.
Make sure the mains plug is pushed firmly in the socket.•
A loose connection may overheat and cause electrical shock or a fire.
Page 22
GB-22
INSTRUCTION MANUAL
Check the mains lead and mains plug for any damage.•
If the mains cable is damaged, it must be replaced by the manufacturer, its service agent or
similarly qualified persons in order to avoid a hazard.
Unplug the mains lead when cleaning the washing machine.•
Do not touch the mains lead or mains plug with wet hands.•
It may cause an electric shock.
Check the mains plug regularly for dirt.•
If dirt accumulates on the mains plug, it could cause a fire. To prevent this, unplug the cable and
clean the mains plug with a dry rag.
If you disconnect the mains plug, hold onto the mains plug not the cable.•
Pulling the cable may cause an electric shock or a fire.
Do not use a mains plug adaptor or extension cable.•
It may overheat and cause a fire.
Make sure your home voltage matches the voltage displayed on the washing machine. •
If you are not sure, contact an electrician.
To Prevent Injury
Do not climb on the washing machine.•
You may hurt yourself or damage the washing machine.
When opening and closing the door ensure you keep fingers away from the door hinge, •
or this could lead to injury.
Check your washing for objects such as nails, pins, coins, clips etc.•
They could damage your laundry or the washing machine.
Do not wash, rinse or spin water-proof sheets or clothing.•
These may cause vibration or washing machine failure during spin-drying, which could lead to
injury, damage to the washing machine or damage due to water leaking.
Be careful when draining hot water or any detergent from the drum.•
To prevent an injury.
Do not dismantle, repair or modify the washing machine.•
The washing machine could malfunction and cause a fire or injury.
This appliance is not intended for use by persons (including children) with reduced •
physical, sensory or mental capabilities, or lack of experience and knowledge, unless they
have been given supervision or instruction concerning use of the appliance by a person
responsible for their safety.
Children should be supervised to ensure that they do not play with the appliance.•
Do not touch the laundry inside the washing machine, until the drum has completely •
stopped.
Even if the drum is spinning at low speed it can cause an injury. Take particular care of children in
this respect.
Page 23
GB-23
INSTRUCTION MANUAL
Power and Water Consumption
Programme Temperature
Max
Load
(kg)
Preset Setting Optional Function
Spin
(rpm)
Approximate
Time
Power
Consumption
(kWh)
Water
Consumption
(L)
Baby
Care
Easy
Iron
Eco
Wash
Intensive
Pre-
Wash
COT TON
COLD 5.0 1000 90’ / 3 cycles 0.15 61
40 5.0 1000 98’ / 3 cycles 0.69 61
60 5.0 1000 102’ / 3 cycles 1.14 61
90 5.0 1000 135’ / 3 cycles 1.9 4 61
SYNTHETIC
COLD 5.0 700 73’ / 3 cycles 0.12 61
–
40 5.0 700 73’ / 3 cycles 0.64 61
–
60 5.0 700 90’ / 3 cycles 1.0 9 61
–
DELICATE 30 1. 5 500 60’ / 3 cycles 0.48 63.5
–
WOOL
COLD 1.5 500 45’ / 2 cycles 0.08 47
– –
40 1.5 500 65’ / 2 cycles 0.55 47
– –
QUICK 30 2.5 700 30’ / 1 cycles 0.39 30
– – –
WASH COLD 5.0 1000 33’ 0 . 11 16 – – –
–
RINSE 5.0 700 15’ 0.05 22 – – – – –
DRAIN – – 3’ 0.01 – – – – – –
SPIN 5.0 1000 11” 0.03 –
– – – – –
Times depend on programme and temperature settings selected.•
Times may be longer if the laundry in the drum needs to be balanced.•
Effective rinsing of clothes may not be possible at lower spin speeds depending on the amount of laundry or type of detergent used. If •
this is the case, please use the RINSE function.
It is not abnormal although clothing sticks to a drum easily depending on the kinds of clothing and programmes. •
The values depends on the water pressure, water hardness, water inlet temperature, room temperature, type and amount of washing and •
degree of soiling, utilised detergent, fluctuations in the mains voltage and selected functions.
Page 24
Visit Partmaster.co.uk today for the easiest way
to buy electrical spares and accessories.
With over 1 million spares and accessories available
we can deliver direct to your door the very next day.
Visit www.partmaster.co.uk
or call
0870 6001 338
(UK customers only)
Calls charged at National Rate.
This symbol on the product or in the instructions means that
your electrical and electronic equipment should be disposed
at the end of its life separately from your household waste.
There are separate collection systems for recycling in the EU.
For more information, please contact the local authority or
your retailer where you purchased the product.
DGS Retail Ltd. Maylands Avenue Hemel Hempstead
Herfordshire HP2 7TG England
Note: If you require a replacement for any of the items listed below, please quote
their corresponding part numbers:
Replacement Part Part Number
Cover Caps 302700300804
U-Shape Hose Holder 3 0 1113 9 0 0 0 2 9
Water Supply Hose 301611000806
Water Drain Hose 302400600802
Installation Guide & Instruction Manual 302000100A01
Specifications
Model M100WM09
Rated Voltage 220 -240V
Rated Frequency 50Hz
Maximum energy rated power
input
2100W
Heating energy rated power input 19 00 W
Dimensions of the product 595mm (W) x 500mm (D) x 850mm (H)
Weight of the product 60kg
Maximum mass of dry cloth 5kg
Water Consumption Refer to the Power and Water Consumption in
the Instruction Manual
Pressure of tap water 0.05MPa - 1MPa
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