Matrox Electronic Systems LE G450, DVI G450, PCI G450, G450, LX G450 User Manual

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Matrox Millennium G450

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• G450 LE • G450 LX • G450 PCI • G450 DVI • G450 SH

User Guide

10711-301-0210

2002.01.14

Hardware installation

This section describes how to install your Matrox card. For information specific to your computer, like how to remove its cover, see your system manual.

WA R N I N G :

it to cool before you touch any of its internal parts. Also, static electricity can severely damage electronic parts. Before touching any electronic parts, drain static electricity from your body (for example, by touching the metal frame of your computer). When handling a card, carefully hold it by its edges and avoid touching its circuitry.

Switch to the standard VGA display driver

If you’re running Windows 98/Me/2000/XP on your computer, this step isn’t necessary.

If you’re using another operating system (for example, Windows NT 4.0), see its documentation for how to switch to VGA mode.

Open your computer and

To avoid personal injury, turn off your computer, unplug it, and then wait for

remove your existing graphics

card

Turn off your computer and all peripherals such as your monitor or printer. Open the computer and remove your existing graphics card (if any). (If graphics hardware is built into the motherboard of your computer, this graphics hardware should automatically disable itself after your Matrox card is installed.)

* With multi-display mode, you may be able to use your existing graphics card. For Windows 98/Me/2000/XP, see Windows

98/Me/2000/XP online help under “Multiple Display Support”. For Windows NT 4.0, only Matrox graphics card models supported by the Matrox display driver can be used.

2 Matrox Graphics Card – User Guide

Choose an expansion slot

Most computers have different types of expansion slots. Choose an AGP or PCI slot, depending on the type of Matrox card you have. Your system manual should identify the location of each type of expansion slot in your computer.

(Back of computer)

AGP slot

PCI slot

ISA slot

WA R N I N G :

Inserting your Matrox card into the wrong type of slot could damage your card, your computer, or both.

If you have an AGP card,

don’t

plastic tab (see picture) into the slot.

Insert your Matrox card

Remove the cover for th e slot you intend to use.

Save the screw for the mounting bracket. Position your Matrox card over the expansion slot you’ve chosen.

Push the card in firmly and evenly until it’s fully seated in the slot.

Replace the screw to secure the bracket of your Matrox card to the computer frame.

insert the

Plastic tab

AGP cardPCI card

Your Matrox card is now installed. monitors (see “Connection setup”, page 4).

Before restarting your computer

After connecting

Matrox software (see “Software installation”, page 8).

Matrox Graphics Card – User Guide 3

, connect your monitor or

, restart your computer and install your

Connection setup

For the purpose of determining your connection setup, there are 4 types of graphics cards:

HD-15/HD-15 –

two HD-15 (blue)

connectors

HD-15 only –

only an HD-15 (blue)

HD-15

connector

HD-15

DVI/HD-15 –

a DVI (white) and an HD-15

(blue) connector

DVI only –

WA R N I N G :

only a DVI (white) connector

Don’t change monitor connections while your computer is turned on. While

DVI HD-15

DVI

your computer is turned on, it may be using monitor settings that are specific to the current monitor connections.

devices may be permanently damaged if incorrect settings are

Some

used.

If your graphics card has two HD-15 (analog) connectors,

simply plug your monitor cables into the connectors on your Matrox card. Make sure each end of the monitor cables are properly connected and fastened.

Main connector

Secondary connector

If you r gra p hi c s ca r d on l y has a n HD-15 connector,

monitor cable into the connector on your Matrox card. Make sure each end of the monitor cable is properly connected and fastened.

4 Matrox Graphics Card – User Guide

simply plug your

If you only have

one monitor,

use this connector.

HD-15 connector

Cards with a single HD-15 connector can only support one analog monitor at a time.

Note:

With these cards, DualHead features (see page 10) are unavailable.

If your graphics card has a DVI connector and an HD-15 connector

If your Matrox card has a DVI and an HD-15 connector, you can connect up to two monitors directly to your card.

You can use the HD-15 connector on your card to connect an analog monitor.

You can use the DVI connector on your card to connect a digital monitor.

You can also use the DVI connector to connect an analog monitor. You should do this only when there’s already a device connected to the HD-15 connector. You can connect an analog monitor with a DVI connector directly. You can also connect an analog monitor with an HD-15 connector using a DVI-to-HD15 adapter. If you need this adapter and it’s not included with your Matrox product, contact your computer vendor.

HD-15 connector

DVI-to-HD15 adapter

HD-15 connector

DVI connector

HD-15 connector

DVI connector

If your Matrox card only has a DVI (analog/digital) connector,

monitor directly to your card or up to two monitors using a dual-monitor cable.

You can connect a monitor with a DVI connector directly to your card.

You can also connect an analog monitor with an HD-15 connector using an analog dual-monitor cable (included with certain Matrox products) or using a DVI-to-HD15 adapter. If you need this adapter and it’s not included with your Matrox product, contact your computer vendor.

you can connect one

DVI connector

DVI-to-HD15 adapter

HD-15 connector

Matrox Graphics Card – User Guide 5

DVI connector

To use a dual-monitor cable to connect one

TV output adapter

or two analog monitors, connect it to your card and to your analog monitor cables. If you’re connecting only one monitor, use the main connector (labeled

) of your dual-

monitor cable.

Dual-monitor

Main

connector (1)

cable

Secondary connector (2)

To c onn ec t a

Note:

digital

monitor (a monitor that uses digital input, usually a flat panel monitor) to your Matrox product,

HD-15 connector (analog)

your monitor must have a DVI connector.

If you have an that uses analog input) with a DVI connector and you want to connect it to an

analog

monitor (a monitor

DVI connector

(digital)

DVI connector

(analog/digital)

HD-15 connector, you’ll need a separate adapter. If this adapter isn’t included with your monitor, contact your monitor vendor.

Some monitors with DVI connectors support both digital and analog input. If you’re using one of these monitors with your Matrox product, make sure it’s configured to use the correct type of input. For more information, see your monitor documentation.

Whenever you change your connection setup, make sure you’re using the correct

Note:

connectors and that all connectors are properly fastened.

Whenever you restart your computer, make sure your monitors are already turned on. Otherwise, the software may not be able to properly detect your monitors.

If a TV output adapter is included with your Matrox

Note:

product, you can use this adapter to connect a TV or video recorder to your Matrox product. The adapter connects to the secondary connector on your graphics card or to the connector labeled

on your dual-monitor cable. For more information,

see “TV output” in the online version of this guide.

6 Matrox Graphics Card – User Guide

Determining your main and secondary display

Your Matrox hardware has a main display and a secondary display – the main display is more capable than the secondary display. Which connector the software uses for your main display depends on your connection setup.

If your Matrox card has two HD-15 connectors or if you’re connecting your monitors using a dual-monitor cable,

connector labeled

the connectors are numbered. The main display uses the

and the secondary display uses the connector labeled 2.

If your Matrox card only has one connector and you’re not using a dual-monitor cable,

this connector is used for your main display.

If your Matrox card has a DVI and an HD-15 connector,

there are 3 conditions that

determine which connector is used for your main display:

If a digital monitor is connected, the DVI connector is used for your main display.

If the TV output adapter is connected, the DVI connector is used for your main

display.

If no digital monitor or no TV output adapter is connected, the HD-15 connector is

used for your main display.

Matrox Graphics Card – User Guide 7

Software installation

This section describes how to install Matrox software for

Windows 98/Me/2000 /XP or NT 4.0

systems, see the installation CD-ROM.)

Readme

file in the root folder of the Matrox

. (For other operating

Windows 2000/XP or NT 4.0 –

rights to install certain software. For more information, see Windows documentation.

Restart your computer

hardware when you restart. If Matrox display drivers haven’t been previously installed, Windows reports finding a PCI adapter (even if you have an AGP card). Windows prompts you to install a display driver. Follow the on-screen instructions. (The Matrox Windows 98/Me display driver is in the Matrox Windows 2000/XP display driver is in the

Install required software

the Matrox installation CD-ROM in your CD-ROM drive – the setup program automatically

starts.

This setup program works with Windows 98/Me/2000 which operating system you’re using. If the required display software isn’t already installed, the setup program automatically prompts you to install this software. Follow the on-screen instructions.

After the required display software is installed, you’re prompted to restart your computer for changes to take effect. Leave your Matrox CD-ROM in your CD-ROM drive.

Install optional software

you a list of additional items you can install. For each item you want to install, select a list item, click

Install

You may need administrator

If you’re using Windows 98/Me/2000

Win 9x

folder of your Matrox installation CD-ROM. The

Win2 k

After your computer has restarted, insert (or reinsert)

After your computer restarts, the setup program shows

, then follow the on-screen instructions.

folder.)

/XP

/XP, it detects new

and NT 4.0, and detects

Set up your display software

*If Windows doesn’t automatically start the setup program, you can start it manually from the root folder of the CD-ROM.

8 Matrox Graphics Card – User Guide

See “Display setup”, page 9.

Display setup

Windows 98/Me/2000/XP or NT 4.0 –

Your Matrox display driver includes Matrox PowerDesk software. This software helps you get the most out of your Matrox graphics card. This section has important information on how to configure your display settings using Matrox PowerDesk software.

Accessing PowerDesk property sheets

Many display controls are on Matrox PowerDesk property sheets. You can identify Matrox PowerDesk property sheets by the icon appearing on the tab. To access these property sheets:

Windows 98/Me/2000/XP –

Properties

Settings

display before clicking

Windows NT 4.0 –

Click

(double-click).

Also, to quickly access PowerDesk features, click the Matrox QuickDesk icon ( ) on your Windows taskbar. To see the QuickDesk icon in Windows XP, you may need to click the button ( ) on your Windows taskbar.

Multi-display mode is supported under Windows 98/Me/2000/XP and NT 4.0. For

Note:

more information on multi-display mode, see Windows 98/Me/2000/XP online help under “Multiple Display support” and see “DualHead Multi-Display setup”, page 10.

Right-click your Windows desktop background, then click

Advanced

Start

. If you’re using a multi-display desktop, select a

Settings

Control Panel

Matrox Display Properties

Show hidden icons

Monitor setup

Before changing your display resolution, color palette, or other Matrox PowerDesk settings, make sure correct software monitor settings are selected. If you have a Plug-and-Play (DDC) monitor, the correct settings are usually automatically selected. (All digital monitors supported by your Matrox product are Plug-and-Play.) The following explains how to make sure your monitor settings are okay.

WA R N I N G :

If incorrect software monitor settings are applied,

permanently damaged. For more information, see your monitor manual.

Windows 98/Me/2000/XP –

If you have a Plug-and-Play (DDC) monitor, Windows should automatically use the correct settings for your monitor. To make sure the correct monitor is selected in Windows:

Right-click your Windows desktop background, then click

Matrox Graphics Card – User Guide 9

monitors can be

some

Properties

Settings

Depending on what version of Windows you have, click

Advanced Properties

desktop, select a display before clicking

If the monitor name listed doesn’t match your monitor, click the

Monitor

, or

Advanced

Change Display Type

. If you’re using a multi-display

Monitor

Change

button to select

a new monitor name. Follow the on-screen instructions.

For more information on Windows monitor settings, see Windows documentation.

If you want to customize your Windows monitor settings (analog monitors only):

Access the PowerDesk

Monitor Settings

property sheet (see “Accessing PowerDesk

property sheets”, page 9).

Depending on what you want to do, click one of the buttons in the

selection method

box, then follow the on-screen instructions.

Monitor settings

Windows NT 4.0 (analog monitors only) –

Access the Matrox PowerDesk

property sheet (see “Accessing PowerDesk

Monitor

property sheets”, page 9).

If you have a Plug-and-Play monitor:

Make sure the

Plug-and-Play (DDC) monitor

selected. If so, the Matrox display driver monitor. If not, click this button, then click

button is

automatically

Apply

uses the correct settings for your

If you don’t have a Plug-and-Play monitor:

See if the

Default monitor (60 Hz)

button is selected. If so, use the Matrox monitor selection method. For more information on Matrox monitor selection, see Matrox PowerDesk online documentation.

, or

DualHead Multi-Display setup

If your Matrox graphics card has a second monitor connector, you can enable a second display (for example, a computer monitor or a TV) as part of your Windows desktop. This is the Matrox

DualHead Multi-Display

Windows 98/Me/2000/XP –

enable the DualHead Multi-Display feature. Follow the on-screen instructions.

To change DualHead settings, access the PowerDesk

PowerDesk property sheets”, page 9). For more information, see the online help.

Windows NT 4.0 –

Access the Matrox PowerDesk

property sheets”, page 9).

10 Matrox Graphics Card – User Guide

feature. To use this feature:

When you first restart your computer, you’ll be prompted to

DualHead

property sheet (see “Accessing

property sheet (see “Accessing PowerDesk

Select the

Click OK #

Access the Matrox PowerDesk

DualHead Multi-Display

to restart your computer and for changes to take effect.

Ye s

option button.

property sheet (see “Accessing PowerDesk

Settings

property sheets”, page 9).

Click

Multi-Display Desktop

Move the

Desktop area

( ).

slider to adjust your multi-display desktop, then click OK to

accept your changes.

In multi-display mode under Windows NT 4.0, the same display resolution and color

Note:

palette is used for each display.

Other DualHead features

If your Matrox graphics card has a second monitor connector, you can also use these features:

Windows 98/Me/2000/XP or NT 4.0 –

DualHead Clone

display can use different monitor settings (refresh rates).

DualHead Zoom

display.

Windows 98/Me/2000/XP –

DualHead DVDMax

same time, view that video full-screen on your secondary display.

– View a copy of your main display on your secondary display. Each

– Use your secondary display to view a zoomed-in portion of your main

– Play digital video in a window on your main display and, at the

*If you have a

You can also use your main and secondary displays for two distinct views in games that

Note:

use the DualHead Multi-Display feature. For more information on games that use this feature, see the Matrox Web site (www.matrox.com/mga

PCI

G450-based graphics card, this feature may not be supported with computers that don’t have Intel chipsets.

Matrox Graphics Card – User Guide 11

More PowerDesk information

For more information on Matrox PowerDesk:

Windows 98/Me/2000/XP or NT 4.0 –

For context-sensitive help where available, click the “ ” icon in the title bar, then click

the item you want help on. Right-click a help topic for a pop-up menu that lets you print or copy it. (Some help topics are only available through context-sensitive help.)

Windows 98/Me/2000/XP –

Access the PowerDesk

sheets”, page 9), then click

Windows NT 4.0 –

Information

Help

property sheet (see “Accessing PowerDesk property

View Readme File

Access the Matrox PowerDesk

Information

property sheet (see “Accessing PowerDesk

property sheets”, page 9).

Click the Matrox QuickDesk icon ( ) on your Windows taskbar, then click

PowerDesk Guide

Help

View Readme File

Help

12 Matrox Graphics Card – User Guide

Troubleshooting

Basic procedures

This section explains basic procedures that are referred to by some troubleshooting items in this guide.

Restarting in safe mode

What follows is information on how to restart your computer in

safe mode

(or

VGA mode

If your primary display is

usable

Windows 98/Me/2000/XP or NT 4.0 –

Restart your computer:

Windows 98/Me/2000/XP –

Windows NT 4.0 –

Windows 98/Me/2000/XP – Before

menu to appear. (If [F8] doesn’t work, instead try pressing and holding [Ctrl] before Windows starts.)

Select “safe mode” or “VGA mode”, then press [Enter].

If your primary display is

Windows 98/Me –

Press [Ctrl]+[Alt]+[Del] twice to restart your computer.

Before

unusable

Windows starts, press [F8] for the Windows startup menu to appear. (If [F8]

doesn’t work, instead try pressing and holding [Ctrl] before Windows starts.)

Select “safe mode”, then press [Enter].

Windows 2000/XP –

Press [Ctrl]+[Alt]+[Del] # [Tab] # [Tab] # [Enter] # [$] (down arrow) # [Enter] to

restart your computer.

Click

Start

Click

Start

Shut Down

Restart

Restart your computer

# OK.

Ye s

Windows starts, press [F8] for the Windows startup

Windows starts, press [F8] for the Windows startup menu to appear.

Before

Select “safe mode”, then press [Enter].

Windows NT 4.0 –

Press [Ctrl]+[Alt]+[Del] # [Tab] # [Tab] # [Enter] # [$] (down arrow) # [Enter] to

restart your computer.

Matrox Graphics Card – User Guide 13

From the startup menu, choose Windows “

VGA mode

”.

Main troubleshooting

This section addresses possible problems that could prevent you from using your computer.

Problem Computer doesn’t display information or boot after Matrox card is installed

Cause

Solution

Cause

Solution

Cause

Solution

Your Matrox card may not be properly installed.

Make sure your Matrox card is properly installed. Specifically, make sure the card is firmly inserted in its expansion slot and that all connections to it are firmly in place. For more information, see “Hardware installation”, page 2.

There may be an unsupported graphics adapter in your computer. (For Matrox

mode

in Windows NT, all graphics cards in your computer must be Matrox cards supported

multi-display

by the display driver.)

If an unsupported graphics card is plugged into an expansion slot, remove it.

If a graphics adapter is built into your computer motherboard, your system may not have automatically disabled it when you inserted your Matrox card. Check your system manual for instructions on how to disable your computer’s built-in graphics adapter.

Your computer BIOS (Basic Input/Output System) may not be up to date. For more information on your computer BIOS, see your system manual.

Reinstall your previous graphics card and, if possible, update your computer BIOS. This can usually be done with software from the manufacturer of your computer. Contact your system vendor or manufacturer to get a BIOS update for your computer.

To get the correct BIOS update, you may need to know the serial number your computer displays when it restarts. (This number is usually in the lower-left corner of the display.)

Cause

Solution

The BIOS of your Matrox graphics card may need to be updated or restored.

For advanced users –

If you have another VGA-compatible graphics card (ISA or PCI), you

can try resetting the BIOS of your Matrox graphics card.

Turn off your computer and insert the other graphics card into an expansion slot. For more information on expansion slots, see “Choose an expansion slot”, page 3.

Plug your monitor into the other graphics card and restart your computer.

14 Matrox Graphics Card – User Guide

Make sure your computer uses the other graphics card to control your primary

Note:

display. The graphics card that controls your primary display is the one that first displays information when you restart your computer. (A DualHead-supporting graphics card may display this startup information on both of its displays at the same time.)

Your computer BIOS (Basic Input/Output System) and the slot type (ISA, PCI, or AGP – see “Choose an expansion slot”, page 3) of each graphics card help determine which graphics card controls your primary display.

To control which graphics card is used for your primary display, you may be able to change the configuration of your computer BIOS. For information on how to change your computer BIOS settings, see your system manual.

Make sure

Matrox System Utilities

are installed on your computer. (These can be

installed from your Matrox CD-ROM.)

Windows 98/Me/2000/XP or NT 4.0 –

then click

DOS –

cd c:\matrox\util upbiosdos

Turn off your computer, remove the other graphics card, then plug your monitor into

. Follow the on-screen instructions.

Restart your computer in DOS mode, then type:

[Enter]

Click

Start

Run

, type

c:\matrox\util\pbioswin

your Matrox graphics card.

Restart your computer.

Problem Wrong color balance, screen image off-center, or no picture at all

Cause

Solution

Cause

Solution

Your monitor video controls may be improperly set.

Adjust your monitor controls (brightness, contrast, and so on). For more information, see your monitor manual.

Your monitor may not be properly connected.

Make sure your monitor is properly connected to the correct connector on your Matrox graphics card (see “Connection setup”, page 4).

Make sure the monitor power cable is firmly in place.

Matrox Graphics Card – User Guide 15

Solution

Make sure the connection to the back of the monitor is firmly in place.

If your monitor uses BNC input, make sure the Red ( Horizontal Sync ( wire), and Vertical Sync (

), Green (G), Blue (B),

– white or gray

HSYNC

– black

VSYNC

wire) connections are firmly in place and plugged into the correct input.

Bayonet Nut Connect (BNC)

Cause

Solution

If your monitor uses BNC input, one or more connection settings may be incorrect.

Set each of your monitor RGB input and sync switches (if available) to 75 ohms, with the sync set to “external”. These controls are usually switches on the back of your monitor.

Cause

If display problems occur after the startup screen of your operating system, your software monitor settings may be incorrect.

Solution

Make sure correct software monitor settings are selected.

If your primary display is still usable, see “Monitor setup”, page 9. Otherwise, see the next troubleshooting item.

Problem After the startup screen, or after display settings are changed,

the screen image is garbled or unusable

(blank screen, rolling or overlapping screen images)

Cause

The Matrox display driver may be trying to use settings your monitor doesn’t support. This can happen if a monitor was never selected in the software and the display resolution was changed to one your monitor doesn’t support, or if the monitor connected to your computer was changed without changing it in the software.

WA R N I N G :

If incorrect software monitor settings are applied,

monitors can be

some

permanently damaged. For more information, see your monitor manual.

Solution

Windows 98/Me/2000/XP –

If your primary display is unusable, restart your computer in safe mode (see “Restarting

in safe mode”, page 13).

Right-click the Windows desktop background, then click

Move the

Screen area

(Windows 98/Me/2000) or

slider down to its lowest setting, then click

Restart your computer normally.

16 Matrox Graphics Card – User Guide

Screen Resolution

Properties

Settings

(Windows XP)

Make sure the correct monitor is selected in Windows (see “Monitor setup”, page 9).

Make sure you’re not using inappropriate monitor setting customizations: Access the Power Desk

page 9), then click

Restore your original display settings (see steps 2 and 3).

In multi-display mode (see “DualHead Multi-Display setup”), each monitor has its

Note:

Monitor Settings

Delete all customizations

property sheet (see “Accessing PowerDesk property sheets”,

own monitor settings (refresh rates).

Windows NT 4.0 –

If you r pr ima ry di splay i s unu sab le, res tar t yo ur co mpu ter in VGA m ode (see “Restarting

in safe mode”, page 13).

Right-click the Windows desktop background, then click

Properties

Settings

Windows may prompt you that the display settings are incorrect for the current mode; click

to continue.

Move the

Restart your computer normally.

Select a monitor with the Matrox PowerDesk

Desktop area

slider down to its lowest setting, then click OK.

property sheet, then adjust your

Monitor

display settings. For more information, see the Matrox PowerDesk online documentation.

Cause

Solution

Files on your system may have been deleted or corrupted.

Remove, then restore Matrox software:

Before removing software, make sure you have all the necessary files to reinstall

Note:

software that may still be needed. Also, make sure the display driver you reinstall supports Matrox products in your computer.

Windows 98/Me/2000/XP or NT 4.0 –

If your primary display is unusable, restart your computer in safe mode or VGA mode (see “Restarting in safe mode”, page 13).

To remove Matrox software:

Win dows 98/ Me –

(double-click)

Click

Matrox Graphics Software (remove only)

Start

Settings

Matrox Graphics Card – User Guide 17

Control Panel

Add/Remove Programs

Add/Remove

Ye s

all

Windows 2000 –

(double-click)

Ye s

Windows XP –

Graphics Software (remove only)

Windows NT 4.0 –

(double-click)

Add/Remove

After removing Matrox software, install the latest display driver for your Matrox graphics

Click

Matrox Graphics Software (remove only)

Click

Install/Uninstall

Ye s

Start

Settings

Control Panel*

Control Panel

Add or Remove Programs

Change/Remove

Control Panel

Matrox Graphics Software (remove only)

Add/Remove Programs

Change/Remove

Ye s

Add/Remove Programs

card. You may also need to reinstall other Matrox software.

Matrox

Note: Windows 2000/XP –

You may need administrator rights to remove certain software.

For more information, see Windows documentation.

*Note: Win dows XP –

This guide assumes you’re using the default “category view” with your Windows Control Panel. If you’re not using “category view” (that is, you’re using the “classic view”), directions for using the Control Panel are the same as those for Windows 2000.

18 Matrox Graphics Card – User Guide

More information

We provide additional documentation in help files, Document Format) files. To view or print PDF files, use the

Readme

files, and Adobe Acrobat PDF (Portable

Acrobat Reader

program, which you can install from the Matrox installation CD-ROM. This guide is available on the CD-ROM as a PDF file (

Doc\English\Guide\Guide_en.pdf

The online version of this guide has additional information, including the following sections: “TV

output”, “Extra troubleshooting”, “Display information”, “Hardware information”, “Customer support”, “Warranty”, and “Software license agreement”. The “Extra troubleshooting” section

includes more information on the following problems:

Can’t use Windows, Windows reports a

configuration error, and/or can’t install or uninstall Matrox display driver

Monitor settings aren’t automatically detected

After game for Windows 98/Me/2000/XP starts,

monitor doesn’t display properly Setup program reports an IRQ problem

Game for Windows 98/Me/2000/XP doesn’t start or

runs slower than normal After restarting computer, Windows 98/Me warns

that the graphics card isn’t configured correctly Using multiple displays under Windows

98/Me/2000/XP or NT 4.0, program doesn’t work with main graphics card

Not all graphics cards in the computer are fully

supported In multi-display mode, displays aren’t numbered

consecutively Screen image defects appear, program doesn’t run

properly, or Windows doesn’t work properly

Program window or dialog box doesn’t appear on

screen Display on digital monitor appears blurry or uses

only a portion of the screen Video file playback is jerky (skipping frames)

Can’t view video

Mouse pointer flickers or disappears when it’s over

a video window DVD video playback is jerky (skipping frames)

Can’t play certain DVD videos

Can’t record DVD video

TV image is garbled or unusable

Computer text is hard to read with a TV

Poor TV or video recorder image quality

Can’t record video with a video recorder

Video appears stretched or squished on a TV

Sound doesn’t record, video files play back with no

sound, or sound output is distorted or too loud

Be sure to check for any last-minute release notes at the end of this manual and in the

Note:

Matrox CD-ROM

Readme

file. Also, check the Matrox Web site (www.matrox.com/mga) for

the latest Matrox software, technical support, and product information.

Matrox Graphics Card – User Guide 19

TV output

If your Matrox graphics card has a second monitor connector, you can use the TV output adapter to connect a TV or video recorder to view or record the secondary display of your Matrox graphics card. If a TV output adapter wasn’t included with your Matrox product, you can purchase it separately (see

http://shopmatrox.com

TV output

feature.

TV output isn’t supported with full-screen DOS display modes (for example, the

Note:

information you see before Windows starts) or with standard VGA mode (for example, when you restart Windows in “safe mode”). Older programs may use these display modes. While one of these display modes is in use, your TV displays nothing (black).

Connection setup

Turn of f co m put e r

Windows 98/Me/2000

Shut down

). This section describes how to use the

/XP

or NT 4. 0 –

# OK, then turn off your computer.

TV output adapter

To shut down your computer, click

Start

Shut Down

WA R N I N G :

Don’t change monitor connections while your computer is turned on. While your computer is turned on, it may be using monitor settings that are specific to the current monitor connections.

If a display device (monitor, TV or video recorder) is connected while your computer is using settings intended for another display device, the display of the new device may be garbled or

devices may be permanently damaged if incorrect settings are used.

unusable.

Attach TV adapter

Some

Attach the TV output adapter to the secondary connector of your graphics card or to the connector labeled your dual-monitor cable.

20 Matrox Graphics Card – User Guide

TV output

adapter

Secondary connector

Matrox card

Connect video output

To c onn ec t t o a TV or a v id eo rec or de r, yo u’ll need a composite video (RCA) or S-video cable.

If your video device (a TV or a video recorder) didn’t come with one of these cables, these types of cable are available at most electronics stores. The type of cable you use depends on what your video device supports. Many video devices support composite video connections, and some higher-quality video devices support S-video connections.

Attach one end of your composite video or S-video cable to the appropriate connector on your TV adapter.

Attach the other end to the connector on your TV

VIDEO IN

†

or video

recorder.

Before viewing or recording video output directly from your computer, make sure your TV or video recorder is set up to use your TV has a

VIDEO TUNER/LINE

line

input. For example, if

TV/VIDEO

switch, set it to

; or if your video recorder has a

switch, set it to

LINE

TV or video recorder

using composite video

TV or video

recorder using

S-video

Composite

video (RCA)

cable

Matrox card

S-video cable

TV adapter

(Note: Using the Matrox composite

video and S-video connectors at the

same time is optional.)

Optionally, if you use the composite video

S-video connectors on your Matrox TV

and

adapter, you can directly connect two different video devices at the same time.

To v ie w

record output from the same Matrox video connector, you can connect it to a

and

video recorder and connect the video recorder to a TV. For more information, see your video recorder and TV manuals.

* The labels on your devices may not be consistent with what’s in this guide. Different manufac turers sometimes use different labe ls

for the sam e type of controls a nd connectors. For exampl e, the

). To match labels, see the documentation for your video devices.

† If your TV only has an antenna or cable TV connector, you can use an

modulators are available at most electronics stores.

VIDEO IN

co nne cto r on you r TV may b e l abe led

RF modulator

Matrox Graphics Card – User Guide 21

to connect it to your Matrox card. RF

VIDEO 1

(or

VIDEO

Connect audio output

Typically, the sound output from a computer comes from speakers connected to your sound card. If you prefer, you can hear or record the sound output from your computer using the same TV or video recorder you connect to your graphics card. To do this, you need an audio cable with a stereo jack on one end and two RCA connectors on the other end. If you don’t have this type of cable, you can buy one at most consumer electronics stores.

Plug the stereo-jack end of the audio cable into the connector on your sound card.

Plug the other end of the cable into the left (

connectors of your video device. For more information, see your sound card manual.

SCART adapter

LINE OUT

) and right (R)

()

AUDIO IN

TV or video

recorder

Sound

card

Some video devices in Europe only have SCART connectors. This type of connector includes video

audio, whereas composite video or S-video

and

connectors include only video.

If your TV or video recorder

uses a SCART

only

SCART connector

connector, you need a SCART cable adapter to con nect your computer to that TV or video recorder. You need a SCART adapter that has at least 2 or 3 connectors – 1 video and 1 or 2 audio. The video connector has to be either composite or S-video. If you don’t already have this type of adapter, it should be available at your local electronics store. To find out if your TV or your video recorder supports

Composite SCART

adapter with 3

connectors

composite or S-video, see its documentation.

To use a SCART adapter, connect the SCART end of the adapter to your TV or video recorder, then connect the other end to your Matrox TV adapter

* If your computer has no audio

computer sound output goes to the video device you connected to.

22 Matrox Graphics Card – User Guide

LINE OUT

connector, you can use its

sound card.

and

SPKR

(speaker) connector instead. In this case, all your

S-video SCART

adapter with 3

connectors

Software setup

If a TV or video recorder is connected to your Matrox product, you can use TV output mode to view or record your display on your TV or video recorder. (To connect video devices to your computer, see

page 20.)

TV settings have lower resolutions and refresh rates than typical computer monitor settings. Lower refresh rates may result in more noticeable flicker.

Two TV standards are supported for TV output. The NTSC standard is used in North

Note:

America and Japan, among other places. The PAL standard is used in most of Western Europe and in China, among other places.

If an incorrect TV standard is selected in Matrox software, the output from your computer may not appear or record properly on your TV or your video recorder. To find out what standard your TV or video recorder supports, see its documentation.

Windows 98/Me/2000/XP –

To add a TV to your Windows desktop, see “DualHead Multi-

Display setup”, page 10.

Windows 98/Me/2000/XP or NT 4.0 –

DualHead Zoom

Windows 98/Me/2000/XP –

, or

DualHead DVDMax* features (see “Other DualHead features”, page 11).

To adjust TV settings, access the Matrox PowerDesk

To use TV output, you can use the

DualHead Clone

DualHead

property sheet (see “Accessing PowerDesk property sheets”, page 9).

Windows NT 4.0 –

To adjust TV settings, access the Matrox PowerDesk

Monitor

property sheet (see “Accessing PowerDesk property sheets”, page 9). To adjust advanced TV settings, click

Advanced TV Settings

For more information on how you can use your secondary display, see Matrox PowerDesk online help.

* (1) Under Windows NT 4.0, the DualHead DVDMax feature isn’t supported. (2) If you have a

feature may not be supported with computers that don’t have Intel chipsets.

Matrox Graphics Card – User Guide 23

PCI

G450-base d graphics card, thi s

Extra troubleshooting

Graphics

The following troubleshooting items address problems related to graphics cards.

Problem Can’t use Windows, Windows reports a configuration error, and/or can’t install

or uninstall Matrox display driver

You may need administrator rights to install certain

Manually remove any old or new display drivers,

Cause

Solution

Cause

Solution

Note: Windows 2000/XP or NT 4.0 –

software. For more information, see Windows documentation.

The problem may be specific to the motherboard in your computer.

There may be a software update available for your motherboard. To find out what motherboard model your computer is using, see your system manual. For more information, contact the maker of your motherboard or computer. Many motherboard or computer manufacturers have software updates available on their Web site.

Files on your system may have been deleted or corrupted.

Remove, then restore Matrox software. For more information, see page 17.

Windows 98/Me – For advanced users –

then reinstall the latest display driver for your Matrox graphics card.

Before removing software, make sure you have all the necessary files to reinstall

Note:

software that may still be needed. Also, make sure the display driver you reinstall supports Matrox products in your computer.

all

Restart your computer in safe mode (see “Restarting in safe mode”, page 13).

Click

Click the plus sign next to

Start

Control Panel

listed display adapters (click each, then click

24 Matrox Graphics Card – User Guide

System

(double click) #

Other devices

Device Manager

(if it appears) and

), then click OK.

Remove

Display adapters

. Delete all

In the following folders, remove all files or folders related to “PowerD esk” ( “Matrox” or “MGA”. (For more information on some files, right-click on them in

Windows Explorer, then click

Properties

. The following paths assume default

Ver sion

installations and may be different on your computer.)

C:\Windows\Start Menu\Programs\StartUp

C:\Windows\Startmenu\Programs

C:\Windows\System

C:\Program Files

Recent versions of Matrox PowerDesk for Windows 98/Me (5.x and later) install

Note:

files only to your Windows

Click

Under

Start

Run

HKEY_LOCAL_MACHINE

, type

System

regedit

folder.

, then click OK.

SOFTWARE

, remove all items starting with “Matrox”

or “MGA”.

Recent versions of Matrox PowerDesk for Windows 98/Me (5.x and later) store

Note:

registry settings under

HKEY_CURRENT_USER

are only accessible if you’re log ged int o Wind ows wit h yo ur u ser

SOFTWARE

settings under

Yo u r

name.

pd*.*

Restart your computer, then install the latest display drivers for your Matrox graphics card. You may also need to reinstall other Matrox software.

Matrox Graphics Card – User Guide 25

Problem Monitor settings aren’t automatically detected

Cause

Solution

WA R N I N G :

unusable and

If incorrect software monitor settings are used, your display may become

monitors can be permanently damaged. For more information, see your

some

monitor manual.

To check if your monitor settings are properly selected:

Note:

Windows 98/Me/2000/XP –

Properties

Settings

a display before clicking

Windows NT 4.0 –

Access the Matrox PowerDesk

Right-click your Windows desktop background, then click

Advanced Advanced

# .

. If you’re using multi-display mode, select

Monitor

property sheet (see “Accessing

Monitor

PowerDesk property sheets”, page 9). If you’re using multi-display mode, select a display

number.

If you see the name of your monitor or “Plug-and-Play”, your monitor settings are properly selected.

If you see the wrong monitor name,

(Windows 98/Me/2000/XP or NT 4.0), your monitor settings aren’t properly

monitor

Unknown monitor

(Windows 98/Me), or

Default

selected.

Your monitor may not be Plug-and-Play. Most new monitors are Plug-and-Play but many older ones aren’t. Software can’t automatically detect settings for monitors that aren’t Plug- and-Play.

Manually select your monitor settings in the software. For Windows 98/Me/2000/XP or NT

4.0, see “Monitor setup”, page 9.

Cause

If a monitor was changed or added while Windows was running, the new monitor may not be detected by the software.

Solution

Restart your computer. If your monitor is a Plug-and-Play (DDC) monitor, it should be automatically detected by the software.

26 Matrox Graphics Card – User Guide

Cause

You may be using BNC connectors with a Plug-and-Play monitor. The Plug-and-Play feature of a monitor can’t be used with BNC connectors.

Solution

If there’s an HD-15 connector at the back of your monitor, use this connector instead of the BNC connectors.

connectors

Problem After game for Windows 98/Me/2000/XP starts,

monitor doesn’t display properly

(blank screen, rolling or overlapping screen images)

Cause

Solution

If your game uses a low-resolution (640 × 480 and below), full-screen display mode, your monitor may not support the refresh rate the Matrox driver is using.

If the game is still running in full-screen mode and your monitor is unusable, exit the game. To do this, press [Alt]+[Tab] Windows taskbar, then click

Make sure the correct monitor is selected in Windows (see “Monitor setup”, page 9).

If the game is still running in full-screen mode and your monitor is unusable, exit the

game. To do this, press [Alt]+[Tab] Windows taskbar, then click

, right-click the name of the game on the

once

, right-click the name of the game on the

once

HD-15 connectorBNC (Bayonet Nut Connect)

Access the Matrox PowerDesk

Monitor Settings

property sheet (see “Accessing

PowerDesk property sheets”, page 9).

Click

Select customizations from the Matrox list

From the Matrox monitor list, select the monitor model you’re using. If your monitor

model doesn’t appear in the list, select a monitor that runs at 60 Hz at 640 × 480 (for example,

Standard monitor types

Vesa 1024X768 @60Hz

). Follow the on-

screen instructions to complete the selection.

Matrox Graphics Card – User Guide 27

Problem Setup program reports an IRQ problem

(3D and video programs don’t work)

Cause

Solution

Cause

Your computer or program may not work well with bus mastering.

Disable bus mastering: (If you want to continue using bus mastering, see the other solutions.)

Windows 98/Me/2000/XP –

Access the Matrox PowerDesk

property sheet (see “Accessing PowerDesk

Options

property sheets”, page 9).

Clear the

Click OK # OK #

Use bus mastering

Ye s

check box.

to accept the changes and restart your computer.

Windows NT 4.0 –

Access the Matrox PowerDesk

Performance

property sheet (see “Accessing PowerDesk

property sheets”, page 9).

Clear the

Click OK #

Use bus mastering

to accept the changes and restart your computer.

Ye s

check box.

Your computer may not have given an interrupt request (IRQ) to your Matrox graphics card or may have given one used by another device in your computer. This may be because your computer’s “Plug-and-Play” feature is turned off.

Windows 98/Me/2000/XP –

Windows 98/Me –

Manager

Windows 2000 –

Device Manager

Windows XP –

Hardware

Click

Device Manager

To check the display adapter’s IRQ:

Click

Start

Control Panel

Start

Control Panel

System

Performance and Maintenance

(double-click) #

System

(double-click) #

Device

Hardware

System

Click the plus sign to the left of the hardware has been disabled. A circled exclamation point through the icon means the hardware has a problem.

Double-click the name of your Matrox display adapter to open a properties dialog box. The type of problem is displayed in the

Device status

tab

Resource type

28 Matrox Graphics Card – User Guide

area. Check also the

list for an

Display adapters

tab

General

Resources

Interrupt Request

. An “X” through an icon means the

Solution

Change settings in your computer BIOS setup utility.

If your computer has the options of enabling Plug-and-Play detection, or assigning an IRQ to a VGA adapter, make sure they’re enabled. If your computer doesn’t have these options, you may be able to manually assign an IRQ to your graphics card using the BIOS setup utility.

For more information on the BIOS setup utility of your computer, see your system manual or contact your system manufacturer.

Cause

Solution

Cause

Solution

Win dows 98/Me –

Other dev ices in your compute r may have I RQs unne cessar ily allocated to them. Each time cards are moved to different expansion slots in your computer, new IRQs may be allocated without old ones being deallocated.

For advanced users –

Before removing software, make sure you have all the necessary files to reinstall

Note:

Remove and restore device drivers.

software that may still be needed.

Restart your computer in safe mode (see “Restarting in safe mode”, page 13).

Click

Under or unused device drivers. To remove a driver, select its name, then click

Start

Control Panel

Display adapters, Network adapters

System

(double-click) #

, or

SCSI controllers

Device Manager

, remove any redundant

Remove

. (If you’re not sure whether a driver is redundant or unused, you can remove it. When Windows restarts, Windows automatically restores needed drivers or prompts you to reinstall them.)

Restart your computer normally.

Your computer’s other BIOS settings may be incorrect.

Reset your computer BIOS settings to the factory defaults using your computer’s built-in BIOS setup utility. The factory defaults are usually the “safest” settings. Check your system manual for more information.

Problem Game for Windows 98/Me/2000/XP doesn’t start or runs slower than normal

(program uses Microsoft DirectX interface)

Cause

An older version of DirectX may be installed. The Matrox CD-ROM setup program installs DirectX, but some programs install an older version of DirectX (overwriting your version). To see what version of DirectX is installed:

Access the Matrox PowerDesk

Information

property sheet (see “Accessing PowerDesk

property sheets”, page 9).

Matrox Graphics Card – User Guide 29

ltipl

Look at the

Microsoft DirectX

label.

Solution

If DirectX 7.0 or later isn’t installed, install it. Run the setup program from the

DirectX

folder

of the Matrox installation CD-ROM.

Problem After restarting computer, Windows 98/Me warns that

the graphics card isn’t configured correctly

Cause

Solution

You may have a conflict because of previously installed display drivers.

Delete all existing display drivers and reinstall Matrox display drivers.

If Windows prompts you to start the start the Wizard, it will

Click

Manager

Click the plus sign next to

Display adapters

Delete then click

Restart your computer and reinstall the Matrox display drivers

Start

Control Panel

listed display adapters (click each, then click

all

detect your graphics card.)

not

Other devices

Add New Hardware Wizard

(double-click) #

System

(if it appears) and

Device

Remove

(see page 8).

, click

Cancel

. (If you

Problem Using multiple displays under Windows 98/Me/2000/XP or NT 4.0,

program doesn’t work with main graphics card

Cause

Your main graphics card may not be controlling your primary display. The graphics card that controls your primary display is the one that first displays information when you restart your computer. (A DualHead-supporting graphics card may display this startup information on both of its displays at the same time.)

Progr ams that don’t recognize multiple displays may not work with a graphics card unless it’s controlling your primary display.

Your computer BIOS (Basic Input/Output System) and the slot type (ISA, PCI or AGP – see

“Choose an expansion slot”, page 3) of each graphics card help determine which graphics

card controls your primary display.

30 Matrox Graphics Card – User Guide

Solution

If you’re having problems with a program that can be moved on your Windows desktop, run this program on your primary display. Make sure the program window doesn’t overlap any other display. If the program doesn’t work with the graphics card controlling your primary display, or you want your main graphics card to control your primary display, see the other solutions.

Solution

Cause

Solution

Change the configuration of your computer BIOS so that the slot type of your main graphics card has priority for becoming the primary display. For information on how to change your computer BIOS settings, see your system manual.

If your computer BIOS doesn’t let you select which slot type has priority for becoming the primary display, a BIOS update may be available to let you do this. (The BIOS of most computers can be updated with software.) For a possible BIOS update for your computer, contact your system vendor.

If there’s a graphics controller built into the motherboard of your computer, by changing your computer BIOS settings, you may be able to change which device controls your primary display. For more information, see your system manual.

If you don’t need to use the graphics card that’s controlling your primary display, remove it from your computer. If your primary display is controlled by the motherboard of your computer, see your system manual for information on how to disable this graphics controller.

The program you’re using may not work properly with systems using more than one display at a time.

An update may be available for the program you’re using. This update may fix problems this program has with multi-display systems. For more information, contact the software distributor for the program you’re using.

Windows 98/Me/2000/XP – For advanced users –

To use a program that doesn’t support

multi-display systems, you can disable all displays other than your primary display:

Through the

DualHead

property sheet, make sure the

DualHead Multi-Display

disabled. To access this property sheet, see “Accessing PowerDesk property sheets”, page

Windows 2000/XP –

Restart your computer in safe mode (see “Restarting in safe mode”,

page 13).

Windows 98/Me –

Manager

Windows 2000 –

Device Manager

Windows XP –

Hardware

Click

Start

Click

Start

Device Manager

Start

Control Panel

Matrox Graphics Card – User Guide 31

System

Performance and Maintenance

(double-click) #

System

(double-click) #

Device

Hardware

feature is

System

Click the plus sign to the left of the

For each display adapter,

Windows 98/Me –

Double-click the name of a

except

Display adapters

for the one controlling your primary display:

display adapter to open a properties dialog box. Enable the box, then click

Windows 2000/XP –

Note:

Disable in this hardware profile

Right-click the name of a display adapter, then click

Your primary display can’t be disabled.

check

Disable

Ye s

Windows 98/Me –

Restart your computer for changes to take effect.

To restore display adapters, repeat steps 3–7, but do the following in step 5:

Note:

Windows 98/Me –

Windows 2000/XP –

Click

Clear the

Click

Ye s

Disable in this hardware profile

Enable

check box.

Problem Not all graphics cards in the computer are fully supported

(Software doesn’t work with a certain graphics card, or another graphics card doesn’t work at all)

Cause

If you have different models of graphics cards in your computer, your Matrox display driver may not support all the graphics cards in your computer.

Under Windows 98/Me/2000/XP, a display driver may support one or more graphics cards. If a display driver doesn’t support a certain card, a different display driver must be used for that card. Software that depends on a certain display driver may not work with a graphics card that’s not using the same display driver.

Under Windows NT 4.0, only one display driver at a time may be used. To use more than one graphics card, the display driver must support all the graphics cards installed. If an unsupported graphics card is installed in your computer, that card either isn’t used or your computer restarts in VGA mode (single-display, 640 × 480 resolution, 16 colors).

32 Matrox Graphics Card – User Guide

Solution

Install the latest unified display driver for your Matrox graphics cards. (A

unified

display dr ive r su ppo rts mor e th an o ne m ode l of grap hic s ca rd. ) Th is dr ive r is avail abl e on the Mat rox We b si te ( www.matrox.com/mga

). Make sure that the display driver supports

all

Matrox products in your computer. Install the display driver by running the setup program included with it.

If your Matrox product was provided by the manufacturer of your computer, check the

Note:

Web site of that manufacturer for the latest display driver. A display driver provided by the manufacturer of your computer is more likely to be tested with your computer model.

A unified Matrox display driver may not be available for all the models of Matrox

Note:

graphics cards installed in your computer (especially for older models). Under Windows 98/Me/2000/XP you can use more than one display driver in this case.

Solution

If a graphics card isn’t supported, you may need to remove it. If there’s a graphics processor built into the motherboard of your computer that’s not supported by your software, see your system manual for information on how to disable this graphics processor.

Cause

Windows 98/Me/2000/XP –

If the Windows method for display driver installation was used (instead of running the setup program included with your Matrox display driver), the driver may not be installed for all the graphics cards it supports.

Solution

Run the setup program included with the Matrox display driver. The setup program automatically installs the display driver for each Matrox graphics card it supports.

Problem In multi-display mode, displays aren’t numbered consecutively

Cause

Solution

If you have more than one graphics card in your computer, the display numbering may not be consecutive for the displays of a multiple-display card (for example, a DualHead supporting card). Display numbering depends on the types of expansion slots used in your computer (AGP and PCI) and the BIOS settings of your computer.

Windows* 98/Me/2000/XP –

(* Windows 2000

Right-click your Windows desktop background, then click

/XP

– In “

Move the displays in Windows.

Separate resolutions

…” mode only.)

Properties

Settings

Matrox Graphics Card – User Guide 33

Select a display and move it according to the physical position of the monitor it’s associated with.

In multi-display mode for Windows 2000/XP and Windows NT 4.0, you may have

Note:

limited control over the arrangement of your displays. For more information, see Matrox PowerDesk documentation.

Problem Screen image defects appear, program doesn’t run properly,

or Windows doesn’t work properly

(example: mouse pointer not drawn properly)

Cause

Solution

Some programs may not work properly with some Matrox acceleration.

Disable specific types of software acceleration:

Windows 98/Me/2000/XP –

Access the Matrox PowerDesk

property sheet (see “Accessing PowerDesk

Options

property sheets”, page 9).

Clear one or more check boxes, starting with

Use device bitmaps caching

For more information, see context-sensitive help.

Click OK #

to accept the changes. (Depending on the feature you disabled, you

may have to restart your computer for the changes to take effect.)

Windows NT 4.0 –

Access the Matrox PowerDesk

Performance

property sheet (see “Accessing PowerDesk

property sheets”, page 9).

Clear one or more check boxes. For more information, see context-sensitive help.

Click OK #

to accept the changes. (Depending on the feature you disabled, you may

Ye s

have to restart your computer for the changes to take effect.)

Solution

Windows 98/Me/2000 –

Right-click your Windows desktop background, then click

Disable one or more features under

Disable Windows effects:

Windows XP –

Right-click your Windows desktop background, then click

Effects

Disable one or more features.

34 Matrox Graphics Card – User Guide

Visual effects

Properties

Effects

Properties

Appearance

Solution

If possible, update your Matrox display driver. Matrox makes new display drivers available on the Matrox Web site (www.matrox.com/mga

If your Matrox product was provided by the manufacturer of your computer, check the

Note:

)

Web site of that manufacturer for the latest display driver. A display driver provided by the manufacturer of your computer is more likely to be tested with your computer model.

Solution

Cause

Solution

Disable Matrox hardware acceleration:

Windows 98/Me –

Right-click the

Click

Move the

Click OK #

My Computer

Properties

Performance

Hardware acceleration

icon on the Windows desktop background.

Graphics

slider to

to accept the changes and restart your computer.

Ye s

None

Windows 2000/XP –

Right click your Windows desktop background, then click

Advanced

Move the

Click OK # OK to accept the changes.

Windows 98/Me –

Click

Click the plus sign next to

Delete any display adapter

Restart your computer.

Tr ou bl es ho ot in g

Hardware acceleration

There may be a conflict between resources in your system.

Start

Control Panel

slider to

Other devices

other than

(double-click) #

System

the one for your Matrox graphics card.

None

(if it appears) and

Properties

Device Manager

Display adapters

Settings

If you identify a program that doesn’t work well with Matrox acceleration, please

Note:

contact Matrox technical support (see page 54) and describe the problem. This information may help us come up with a fix or work-around in a future driver release.

Problem Program window or dialog box doesn’t appear on screen

Cause

Solution

Another window or dialog box may be covering the window or dialog box you want to see.

Move, close, or minimize any window or dialog box that may be covering the window or dialog box you want to see.

Matrox Graphics Card – User Guide 35

Cause

If you’re using multi-display mode, the program window or dialog box may be in a display or on a monitor that’s unusable.

Solution

Cause

Solution

Cause

Make sure all the displays and monitors you want to use are usable. For more information, see other troubleshooting items in this guide.

The software may be using a display you didn’t intend to use or the software may be configured to use more displays than the actual number of monitors you have. (For example, you may be in DualHead Multi-Display mode but you only have one monitor.)

Disable the display:

Windows* 98/Me/2000/XP –

(* Windows 2000/XP – In “

Right-click your Windows desktop background, then click

Select the display you want to disable, then clear the

this monitor

check box.

Separate resolutions

…” mode only.)

Properties

Extend my Windows desktop onto

Settings

Windows* 2000/XP or NT 4.0 –

(* Windows 2000/XP – In “

Access the Matrox PowerDesk

Same resolutions

Settings

…” mode only.)

property sheet (see “Accessing PowerDesk

property sheets”, page 9).

Move the

Desktop area

monitors connected, then click

slider until the number of displays used matches the number of

to accept your changes. (The display you disable must

be the last one, if it’s not, to change your display configuration, see page 33.)

The program window or dialog box may be somewhere off-screen.

Solution

If the program window you want to see is named on the Windows taskbar, right-click on it and select

Maximize

. (If you click

position. To fix this problem, see the other solutions.)

Solution

Manually move the program window or dialog box:

Press [Alt]+[Space].

If you see a pop-up menu, click

Move

Press on one of the arrow keys once and move your mouse pointer to where you want the window or dialog box to appear, then click. The program window or dialog box should appear where you clicked.

36 Matrox Graphics Card – User Guide

the program window goes back to its previous

Restore

. If you don’t see a pop-up menu, press [M] (for

Move

Solution

Windows 98/Me/2000/XP –

Use the

Move All Windows to Primary Display

feature to move the program window or dialog box. Simply press the keyboard shortcut assigned to this feature.

To assign a keyboard shortcut to this feature:

Right-click the Matrox QuickDesk icon ( ) on your Windows taskbar, then click

Keys

Create a keyboard shortcut for the

Move All Windows to Primary Display

feature.

Hot

Solution

Windows 2000/XP or NT 4.0 –

Windows 2000/XP –

then click

Multi-Display Controls

Windows NT 4.0 –

Click the Matrox QuickDesk icon ( ) on your Windows taskbar,

Access the Matrox PowerDesk

PowerDesk

property sheet (see

“Accessing PowerDesk property sheets”, page 9).

Enable one or more of the following features:

Open program windows in display

Use CenterPOPUP

Center dialog boxes

Choose where you want the program window or dialog box to appear.

(Windows 2000/XP)

(Windows NT 4.0)

For more information, see Matrox PowerDesk context-sensitive help.

Problem Display on digital monitor appears blurry or uses only a portion of the screen

Cause

Solution

You may be using a lower display resolution than what your digital monitor supports. If your monitor supports display scaling, the image on your screen may appear blurry. If display scaling isn’t supported, the display may use only a portion of your screen.

Select the highest display resolution available. This generally results in better image quality.

Matrox Graphics Card – User Guide 37

Video

The following troubleshooting items address problems related to video files.

Problem Video file playback is jerky (skipping frames)

Jerky video file playback may be the result of slow playback or recording. Slow

Note:

recording causes frames to be dropped (frames aren’t recorded). If jerky video is caused by frames that were dropped during recording, the problem can only be fixed by recapturing the video under better conditions.

Cause

Solution

Your hard disk may be too slow.

Tr y

defragmenting

Windows 98/Me/2000/XP –

Accessories

your hard disk.

System Tools

To defragment a hard disk, click

Disk Defragmenter

Start

Programs

If possible, try using a faster disk.

If you r comp ute r ha s mo re t han one har d di sk, you may get bet ter res ult s if you pla y ba ck

Tip:

video files from a disk

other than

Windows swap file is usually stored on drive “

the one where the Windows swap file is stored. The

”.

Make sure the drive you’re usi ng ( a har d di sk d riv e or DVD dri ve) is u sin g DM A (i f yo ur d riv e supports DMA transfers). To use DMA:

WA R N I N G :

Not all drives support DMA well. For more information, see the documentation

that came with your hard disk.

Windows 98/Me –

Click

Double-click the

Start

Control Panel

Disk drives

System

(double-click) #

Device Manager

list item to expand it, then double-click the name of the

drive device you’re using.

Click

Click OK # OK #

Settings

, then enable the

to restart your computer and for changes to take effect.

Ye s

Windows 2000/XP –

Windows 2000 –

Device Manager

38 Matrox Graphics Card – User Guide

Click

Start

DMA

Control Panel

check box.

(double-click) #

System

Hardware

Windows XP –

Hardware

Double-click the

Click

Start

Device Manager

IDE ATA/ATAPI controllers

name of the appropriate controller.

Change each

Click OK to accept the changes.

Tran s f e r Mode

Control Panel

setting to “

Performance and Maintenance

list item to expand it, then double-click the

DMA if available

”.

System

Cause

Solution

Cause

Solution

Cause

Windows NT 4.0 –

Install a DMA driver. For most computers, a DMA driver is available for Windows NT 4.0 (for example, the “PIIX Bus Master IDE” driver supports many computers). For more information on how to get this driver, contact your system vendor.

Too many programs may be running (using up computer resources).

Close other programs, including memory-resident programs like

System Agent

Your display settings may be too high. As a result, video file playback may not be fully supported by Matrox hardware.

Try lowering your display settings. We recommend a 1024 × 768 or lower display resolution with a 16-bit color palette.

To access display settings:

Windows 98/Me/2000/XP –

Properties

Win dows NT 4 .0 –

Settings

Access the Matrox PowerDesk

Right click your Windows desktop background, then click

property sheet (see “Accessing

Settings

PowerDesk property sheets”, page 9).

Your Matrox graphics card may be sharing an IRQ (interrupt request) with another PCI card in your computer (for example, a network card).

Windows 98/Me –

To see if your graphics card is sharing an IRQ:

Solution

Click

Manager

Look in the list box to see if your Matrox graphics card is

Start

Control Panel

System

(double-click) #

Device

assigned the same IRQ number as another PCI card in your computer.

Try moving the PCI card to another PCI slot in your computer. For more information, see the documentation for this card or see your system manual.

Matrox Graphics Card – User Guide 39

Problem Can’t view video

Cause

Solution

Your display settings may be too high.

Try lowering your display settings (resolution, color palette, and/or refresh rate). For information on changing display settings, see “Display setup”, page 9.

Cause

Solution

Under certain conditions, certain video may not be viewable with your secondary display.

Try using your main display instead.

Problem Mouse pointer flickers or disappears when it’s over a video window

Cause

Solution

Cause

You may be using a customized mouse pointer. Windows draws customized mouse pointers in a way that may cause them to flicker or disappear while they’re over a video window.

Windows 98/Me/2000/XP –

Windows 98/Me/2000 –

Windows XP –

Double-click the

In the

Click

box, select (or reselect) “

Scheme

Use default Windows mouse pointers:

Click

Start

icon, then click the

Mouse

Start

Control Panel

Settings

Pointers

(None)

Control Panel

Printers and Other Hardware

tab.

”, then click OK.

You may be viewing digital video with the secondary display of your DualHead-supporting graphics card. On a secondary display, mouse pointers are drawn in a way that may cause them to flicker or disappear while they’re over a video window.

Solution

40 Matrox Graphics Card – User Guide

View digital video with the main display of your DualHead-supporting graphics card.

DVD

The following troubleshooting items address problems related to DVD. (For general video-related troubleshooting items, see “Video”, page 38.)

Problem DVD video playback is jerky (skipping frames)

Cause

Solution

Your DVD drive may be too slow.

If your DVD drive supports DMA transfers, enable this feature (see page 38).

Problem Can’t play certain DVD videos

Cause

Solution

A DVD video may not play back because the region setting on your DVD player doesn’t match the region code on the DVD-ROM disc. DVD players and videos use region codes to prevent the playback of video that was intended only for a certain region or market.

To get a copy of a DVD video that’s compatible with the region code of your DVD player, contact the vendor of that video.

Problem Can’t record DVD video

See “Can’t record video with a video recorder”, page 43.

TV output

The following troubleshooting items are related to TV output support (see “TV output”, page 20).

Problem TV image is garbled or unusable

(a blank screen, or rolling or overlapping screen images)

Cause

Solution

Cause

Solution

Your TV or video recorder may not be properly connected.

Make sure your TV or video recorder is properly connected. For more information, see

“Connection setup”, page 20.

Your TV or video recorder may not be properly set up.

If a TV is connected to your Matrox graphics card and the TV has a to

. For more information, see your TV manual.

VIDEO

TV/VIDEO

switch, set it

If a video recorder is connected to your Matrox graphics card and the video recorder has a

TUNER/LINE

switch, set it to

. For more information, see your video recorder manual.

LINE

Matrox Graphics Card – User Guide 41

Cause

Matrox software may not be set up for TV output. Particularly, the TV standard selected may not be correct.

Solution

Cause

Windows 98/Me/2000/XP or NT 4.0 –

TV output isn’t supported with full-screen DOS display modes (for example, the

See “Software setup”, page 23.

Solution

View the program you’re using with your computer monitor instead of your TV.

Problem Computer text is hard to read with a TV

Cause

Solution

The resolution of a TV is lower than a typical computer display. As a result, some text may be harder to read with a TV than with a computer monitor.

Lower your computer display resolution:

Windows 98/Me/2000/XP –

Right-click your Windows desktop background, then click

Move the

Screen area

(Windows 98/Me/2000) or

slider to a lower setting.

Click OK to close the dialog box and apply changes.

Windows NT 4.0 –

Properties

Screen Resolution

Settings

(Windows XP)

Access the Matrox PowerDesk

property sheets”, page 9).

Solution

Move the

Click OK to close the dialog box and apply changes.

Display area

If you’re using a display area larger than 640 × 480, you can use larger system fonts to make

slider to a lower setting.

some text more readable:

Windows 98/Me/2000/XP or NT 4.0 –

Windows 98/Me/2000/XP –

Properties

Windows NT 4.0 –

Settings

Advanced # General

Access the Matrox PowerDesk

PowerDesk property sheets”, page 9).

42 Matrox Graphics Card – User Guide

property sheet (see “Accessing PowerDesk

Settings

Right-click your Windows desktop background, then click

property sheet (see “Accessing

Settings

Under

Font size

Click OK to close the dialog box and apply changes.

, select

Large Fonts

Problem Poor TV or video recorder image quality

Cause

Solution

Cause

Your software TV settings may need adjusting.

See “Software setup”, page 23.

There may be too many video devices between your video source and destination, or one or more of the video devices may be degrading the quality of the video signal. Demodulators, long cables, cable extensions and improper connections can all affect video signal quality.

Solution

If your video equipment supports it, use S-video connections. For more information, see

“Connection setup”, page 20.

Solution

Cause

Solution

Try changing one or more video devices.

If possible, use fewer connections. For example, don’t use cable extensions.

The image settings on your TV may need adjusting.

Some TVs have an aperture control sometimes called reduce this problem. Reducing your TV’s brightness setting may also improve image quality. For more information, see your TV manual.

Problem Can’t record video with a video recorder

Cause

The video source may be copy protected. Your Matrox product may not let you make copies of copy-protected video. (Some video sources let you make a copy of a video, but you may not be able to make a copy of that copy.)

PICTURE

. Lowering this setting may

Solution

To get copies of a copy-protected video, contact the vendor of the video.

Problem Video appears stretched or squished on a TV

Cause

Solution

Windows 98/Me/2000/XP –

full-screen on your TV, the aspect ratio of a video may not match the aspect ratio of your TV.

Adjust software settings:

Access the Matrox PowerDesk

property sheets”, page 9).

If you’re using the

DualHead

Matrox Graphics Card – User Guide 43

DualHead DVDMax

property sheet (see “Accessing PowerDesk

feature to view video

Click

DVDMax Options

Select

Preserve aspect ratio

Select the aspect ratio of your TV (4:3 or 16:9 – most TVs are 4:3).

Select

Detect based on video window size

Click OK or

Apply

for your changes to take effect.

For more information, see context-sensitive help.

Sound

The following troubleshooting items address problems related to sound cards.

Problem Sound doesn’t record, video files play back with no sound, or sound output is

distorted or too loud

Cause

Solution

Cause

Solution

Cause

Solution

If the sound problem is with a particular device (for example, TV or speaker), the volume control on the device itself may need adjusting.

Adjust the volume control on the device itself.

Audio cables may be loose or incorrectly wired.

Make sure your sound card cables are properly connected (see “Connect audio output”, page

22).

Yo u r s ou nd ca rd ’s Windows software settings may be incorrect. Specifically, input or output may be disabled, or volume levels may be too low or too high.

Windows 98/Me/2000/XP or NT 4.0 –

Make sure your sound card’s Windows software

settings are correct.

Double-click the speaker icon ( or ) on the Windows taskbar.

If you

see the speaker icon:

don’t

Windows 98/Me/2000 –

Click

Double-click the

Enable the “

Click OK.

Double-click the speaker icon on the taskbar.

Start

Show volume control on the taskbar

Settings

Multimedia

Control Panel

Sounds and Multimedia

icon.

” check box.

44 Matrox Graphics Card – User Guide

Windows XP –

Click

Audio Devices

Enable the “

Click OK.

Double-click the speaker icon on the taskbar.

Click

Options

Click the

For the

Start

Control Panel

Place volume icon in the taskbar

Recording

Line In

Properties

and/or

button, enable all check boxes in the list box, then click OK.

Microphone

Sound, Speech and Audio Devices

” check box.

controls, make sure the levels are okay (if you’re not sure, try half level), and the appropriate check box is enabled.

Click

Click the

For the

Options

Master, Line, Aux

Playback

Properties

button, enable all check boxes in the list box, then click

and/or

controls, make sure the

Wave

quarter to one-half levels (if you’re not sure, try half level), and the cleared.

Close the dialog box.

Volume

Sounds and

slider

Select

sliders are at one-

check boxes are

Mute

Cause

Solution

Depending on your sound driver, certain labels may be different. For example,

Note:

may be labeled

Line In

Line

The problem may be specific to the sound card you have.

For more information, see your sound card manual.

Matrox Graphics Card – User Guide 45

Display information

Notes

Your Matrox graphics card is 100% VGA compatible and supports all VESA standards:

VBE 2.0 (Super VGA modes), DPMS (energy saving), and DDC-2B (Plug-and-Play monitor).

Matrox graphics cards that can support a secondary display have the Matrox

DualHead

feature.

The secondary display of your graphics card only supports a 16- or 32-bit color palette.

3D acceleration is only available with a 16- or 32-bit color palette.

The display resolutions available depend on your Matrox graphics card, display driver

and software monitor settings. Different software monitor settings have different resolutions available to them. With your software monitor settings, some of the resolutions listed in this section may not be available,

resolutions not listed in this

section may be available. For more information on software monitor settings with Windows 98/Me/2000/XP or NT 4.0, see “Monitor setup”, page 9.

Many Plug-and-Play monitors don’t automatically report if they’re capable of 1152 ×

864, or 1600 × 1200 and higher display resolutions. To use these resolutions, or higher refresh rates than those reported by the monitor, you can use the Matrox monitor selection method. To use Matrox monitor settings with Windows 98/Me/2000/XP or NT

4.0, see “Monitor setup”, page 9.

The maximum refresh rates listed in this section have been rounded and are based on a

monitor with a maximum horizontal refresh rate of 130 kHz. Depending on your monitor, refresh rate capabilities may vary. For information on the capabilities of your monitor, see your monitor documentation.

If you’re using BNC connectors with a Plug-and-Play monitor, the Plug-and-Play feature

of your monitor can’t be used. To use the Plug-and-Play feature of your monitor, instead of the BNC connectors, use the 15-pin connector at the back of your monitor.

In multi-display mode (see “DualHead Multi-Display setup”, page 10), each monitor has

its own monitor settings (refresh rates).

You may experience problems viewing certain types of video (for example, DVD video).

If you experience this problem, try lowering your display settings (resolution, color palette, and/or refresh rate). If you’re having problems viewing video with your secondary display, try using your main display instead. For information on changing display settings, see “Display setup”, page 9.

46 Matrox Graphics Card – User Guide

G450-based PCI graphics cards are recommended for computers with Intel chipsets.

With non-Intel chipsets, features and performance may be limited. Specifically, the bus mastering feature may not be supported and, as a result, the may not be supported and OpenGL acceleration may not be available.

Maximum display resolution

DualHead DVDMax

feature

Aspect ratio Main display

4:3/5:4

(traditional)

16:9/16:10

* With digital monitors, the maximum display resolution is 1280 × 1024. † Millennium G450 LE/LX/PCI – With a 24- or 32-bit color palette, the maximum multi-display resolution may be 1280 × 1024.

(wide)

Maximum vertical refresh rate (Hz)

Aspect ratio

Display

resolution

2048 × 1536 1600 × 1200

1920 × 1200 1600 × 1024

(360 MHz RAMDAC)

*†

Main display

Secondary display

(230 MHz RAMDAC)

640 × 480 200 200

800 × 600 200 200

1024 × 768 160 160

1152 × 864 140 140

4:3/5:4

(traditional)

1280 × 1024 120 120

1600 × 1200 100 85

1800 × 1440 85 —

1920 × 1440 85 —

2048 × 1536 85 —

856 × 480 200 200

1280 × 720 160 140

16:9/16:10

(wide)

1600 × 1024 120 90

1920 × 1080 110 —

1920 × 1200 100 —

* Based on a monitor with a maximum horizontal refresh rate of 130 kHz † Maximum refresh rates are attainable when using 8- or 16-bit color palettes.

Maximums may not be attainable at the highest display resolutions

with

a 24- or 32-bit color palette.

†

Matrox Graphics Card – User Guide 47

Maximum horizontal refresh rate (kHz)

Aspect Ratio

Display

resolution

Main display

(360 MHz RAMDAC)

Secondary display

(230 MHz RAMDAC)

†

640 × 480 130 130

800 × 600 130 130

1024 × 768 130 130

1152 × 864 130 130

4:3/5:4

(traditional)

1280 × 1024 130 120

1600 × 1200 130 107

1800 × 1440 130 —

1920 × 1440 130 —

2048 × 1536 130 —

856 × 480 130 130

1280 × 720 130 110

16:9/16:10

(wide)

1600 × 1024 130 90

1920 × 1080 130 —

1920 × 1200 130 —

* Based on a monitor with a maximum horizontal refresh rate of 130 kHz † Maximum refresh rates are attainable when using 8- or 16-bit color palettes.

Maximums may not be attainable at the highest display resolutions

Supported VESA modes

(main display)

with

a 24- or 32-bit color palette.

In the table below, VESA modes supported by your Matrox graphics card are indicated by a VESA mode number. Many Super VGA DOS programs use VESA modes.

Display

resolution

16 colors 256 colors 32 K colors 64 K colors 16 M colors

640 × 400 — 100 ———

640 × 480 (VGA) 101 110 111 112

800 × 600 102 103 113 114 115

1024 × 768 — 105 116 117 118

1280 × 1024 — 107 119 11A 11B

48 Matrox Graphics Card – User Guide

Hardware information

Features

Millennium

G450 / G450 LX

Graphics chip

3D features

Matrox G450

(256-bit DualBus)

(Vibrant Color Quality2), environment-mapped bump mapping, stencil buffering,

VCQ

anisotropic filtering, bilinear filtering, trilinear filtering, alpha blending, anti-aliased vectors,

vertex fogging, table fogging, specular highlighting, 16-bit Z-buffering, 32-bit Z-buffering, single

buffering, double buffering, triple buffering, texture mapping, MIP mapping, Gouraud shading

Main RAMDAC 360 MHz 360 MHz 360 MHz 360 MHz 360 MHz

Secondary RAMDAC 230 MHz 230 MHz 230 MHz 230 MHz 230 MHz

Memory 16 MB or 32 MB 16 MB or 32 MB 16 MB 32 MB 32 MB

DDR (

Memory type

Rate

Double Data

) SDRAM

DualHead %%%%

TV output

(Composite video and S-video, NTSC and PAL)

Card type

†

%%%%

AGP 2× and 4×

compatible

AGP form factor ATX — AT X

* For Matrox products with a single DVI connector, DualHead is supported with a dual-monitor cable (see “Connection setup”, page 4).

† See “TV output”, page 20. ‡ G450-based PCI graphics cards are recommended for computers with Intel chipsets. See page 47.

Millennium

Matrox G450

(256-bit DualBus)

DDR (

Rate

G450 PCI

Double Data

) SDRAM

‡

PCI

Millennium

G450 LE

Matrox G450

(256-bit DualBus)

SDR (

Single Data

) SDRAM

Rat e

AGP 2× and 4×

compatible

Millennium

G450 DVI

Matrox G450

(256-bit DualBus)

DDR (

Double Data

) SDRAM

Rat e

AGP 2× and 4×

compatible

ATX or l o w -

profile

Millennium

G450 SH

Matrox G450

(256-bit DualBus)

DDR (

Double Data

) SDRAM

Rate

—

AGP 2× and 4×

compatible

ATX or l o w -

profile

Environmental specifications

Minimum/maximum ambient operating temperatures: 0 to 55º C

Minimum/maximum storage temperature: -40 to 75º C

Maximum altitude for operation: 3,000 meters

Maximum altitude for transport: 12,000 meters

Operating humidity: 20 to 80% relative humidity (non-condensing)

Storage humidity: 5 to 95% relative humidity (non-condensing)

Estimated MTBF (Mean Time Before Failure): 21 years – for the model with the lowest estimated MTBF under normal working conditions

Matrox Graphics Card – User Guide 49

Digital monitor information

TMDS (Transition Minimized Differential Signaling) encoding based on the Silicon Image PanelLink

(certain models only)

standard

DDWG (Digital Display Working Group) compliant DVI connector

EDID (Extended Display Identification Data) 1.2, 1.3 (without the extended data block), and 2.0 support

Maximum card dimensions for ATX cards

5.90 in. / 14.98 cm

50 Matrox Graphics Card – User Guide

3.25 in. / 8.26 cm

(PCI: 3.99 in. / 10.14 cm)

Maximum card dimensions for low-profile cards

6.6 in. / 16.77 cm

2.54 in. /6.45 cm

Pinouts for analog (HD-15) connector

5 10

Pin Signal Pin Signal Pin Signal

1 Analog red output 6 Ground 11 Not connected

2 Analog green output 7 Ground 12 SDA (DDC)

3 Analog blue output 8 Ground 13 TTL horizontal sync

4 Not connected 9 +5 V (DDC) 14 TTL vertical sync

5 Ground 10 Ground 15 SCL (DDC)

1 6

Matrox Graphics Card – User Guide 51

Pin usage for an analog (HD-15) connector with Matrox TV output adapter

(see “TV output”, page 20)

5 10

1 6

Pin Signal Pin Signal Pin Signal

1 Composite video 6 Ground 11 Not connected

2 Y (S-video) 7 Ground 12 Shorted with 15 by adapter

3 C (S-video) 8 Ground 13 Not used by adapter

4 Not connected 9 Not used by adapter 14 Not used by adapter

5 Ground 10 Ground 15 Shorted with 12 by adapter

Pin usage for a digital (DVI-I) connector

C1 C2

(Certain models only)

Pin Signal Pin Signal Pin Signal

1TMDS data 2– 9TMDS data 1– 17 TMDS data 0–

2 TMDS data 2+ 10 TMDS data 1+ 18 TMDS data 0+

3 TMDS data 2/4 shield 11 TMDS data 1/3 shield 19 TMDS data 0/5 shield

4TMDS data 4– 12 TMDS data 3– 20 TMDS data 5 –

5 TMDS data 4+ 13 TMDS data 3+ 21 TMDS data 5+

6 DDC clock 14+5V power 22TMDS clock shield

7 DDC data 15

Ground (for +5 V, Hsync, & VSync)

23 TMDS clock+

8 Analog vertical sync 16 Hot plug detection 24 TMDS clock–

C1 Analog red C3 Analog blue

C2 Analog green C4 Analog horizontal sync

Analog ground

(Analog R, G, & B return)

52 Matrox Graphics Card – User Guide

Pin usage with an analog dual-monitor cable (DVI-I to HD-15)

C1 C2

Ground (for +5 V, Hsync, & VSync)

23 TMDS clock+

Analog ground

(Analog R, G, & B return) (1)

(Certain models only)

Pin Signal Pin Signal Pin Signal

1TMDS data 2– 9TMDS data 1– 17 TMDS data 0–

2 TMDS data 2+ 10 TMDS data 1+ 18 TMDS data 0+

3 TMDS data 2/4 shield 11 TMDS data 1/3 shield 19 TMDS data 0/5 shield

4Analog red (2) 12TMDS data 3– 20 Analog blue (2)

5 Analog horizontal sync (2) 13 TMDS data 3+ 21 DDC Clock (2)

6 DDC clock (1) 14+5V power 22TMDS clock shield

7 DDC data (1) 15

8 Analog vertical sync (1) 16 Hot plug detection 24 TMDS clock –

C1 Analog red (1) C3 Analog blue (1)

C2 Analog green (1) C4 Analog horizontal sync (1)

Matrox Graphics Card – User Guide 53

Customer support

Matrox Web and FTP sites

Matrox is on the Internet with a World Wide Web (WWW) and File Transfer Protocol (FTP) site. Our Web site has product literature, press releases, technical material, a sales office list, trade show information, and other relevant material. Our FTP site contains current drivers for Matrox products. You can download drivers using the Internet FTP site. You can access our FTP server independently, or from the Matrox Web site.

Our address for Matrox Graphics Inc. is:

WWW; www.matrox.com/mga

FTP; ftp.matrox.com/pub/mga/

Send questions or comments regarding the site to:

e-mail; webmaster@matrox.com

If you have a problem

If you have a problem, we recommend that you follow the procedure below for the quickest results.

Contact your dealer –

assistance. Your dealer is local and may be familiar with your complete system. In the case of hardware warranty assistance, the product must be returned to the dealer, who will return it to Matrox.

If your Matrox product was provided by your computer manufacturer, contact this

manufacturer. For contact information, see your computer documentation or contact the vendor.

Direct Matrox Technical Assistance –

Matrox product wasn’t provided by your computer manufacturer), you can get direct technical assistance four ways:

Call Technical Support (Canada) at

514-822-6330

Visit our technical support Web site at

www.matrox.com/mga/support/tech_support/home.cfm

Visit our technical support forum at

www.matrox.com/mga/support/forum/agree.cfm

54 Matrox Graphics Card – User Guide

This is usually the quickest and most effective method of technical

If you still can’t resolve a problem (and your

514-685-0270

. For residents of Quebec only, call

Write a letter to Graphics Customer Support at our Corporate Headquarters. The

address is:

Matrox Graphics Inc., 1055 St. Regis Blvd., Dorval, QC, Canada, H9P 2T4

Information we need

Please give a complete description of the problem, and include:

Matrox card serial number, model number, revision number, BIOS number, driver type

and version, and memory address at which the Matrox card is installed.

Computer brand name, system BIOS manufacturer and version number or date, bus

type, model, processor speed, and amount of memory.

Monitor brand and model name.

Operating system and version – if you’re using a memory manager, its brand and version.

Also, list any memory-resident programs in use.

If you’re using a network card, its brand and version.

Brand and model of any other cards and devices installed on your system.

Program specific problems

If a problem appears with a specific program, please give us the following information:

Display settings (color palette, display resolution, and so on) applied when the problem

occurs.

Program name and version. Name any add-on packages you’re using.

If possible, take note of the file and segment address that caused the problem.

Detailed steps known to cause the bug, so we can reproduce it.

Matrox Graphics Card – User Guide 55

Where to get information

For display information:

Windows 98/Me/2000/XP or NT 4.0 –

“Accessing PowerDesk property sheets”, page 9).

For system information:

lick

Click

Start

Right-click the

Properties

Click

Start

Administrative Tools (Common)

Control Panel

All Programs

Windows 98/Me/2000 –

background, then click

Windows 98/Me/2000 –

System Information

Windows NT 4.0 –

Diagnostics

Windows XP –

Windows XP – C

Information

Click

Access the

My Computer

Programs

Information

icon on your Windows desktop

Accessories

Performance and Maintenance

Accessories

property sheet (see

System Tools

Windows NT

System Tools

System

56 Matrox Graphics Card – User Guide

Warranty

A. Limited Warranty Statement

1. Matrox Graphics Inc. (“Matrox”) warrants to the end-user customer, who provides adequate proof of purchase that

Matrox hardware products purchased from Matrox authorized dealers will be free from defects in materials and workmanship for a period of three (3) years from the date of purchase. This warranty applies only to the original enduser purchaser and is non-transferable. Conditions and limitations of Matrox’s warranty are stated below.

2. Matrox’s limited warranty covers only those defects which arise as a result of normal use of the hardware and does

not apply to any:

a. improper or inadequate maintenance; b. incompatibilities due to the user’s hardware or software applications with or in which the Matrox product interfaces; c. product of a special or custom-made nature; d. unauthorized modification or misuse; e. improper installation, misapplication or negligence; f. operation outside the product’s environmental specifications; g. improper site preparation or maintenance; h. software; i. other causes that do not relate to a product defect; j. defects or damage suffered as a result of force majeure (including theft); k. defects or damage suffered as a result of normal wear and tear; and/or l. stolen goods.

3. If Matrox receives, during the applicable warranty period, notice of a defect in a warranted hardware product and the

defective Matrox product in question, Matrox shall at its sole option, either repair or replace the product, and shall return the repaired product or a replacement product within a reasonable delay. The replacement product may not be new, provided that it has functionality at least equal to that of the product being replaced.

4. This warranty is valid in any country where Matrox hardware products are distributed by Matrox or its authorized

dealers.

5. This Limited Warranty Statement gives the customer specific legal rights. The customer may also have other rights

which vary from state to state in the United States, from province to province in Canada, and from country to country elsewhere in the world.

B. Limitations of Warranty

1. NEITHER MATROX NOR ANY OF ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OF ANY KIND,

WHETHER EXPRESSED OR IMPLIED, WITH RESPECT TO MATROX PRODUCTS. MATROX SPECIFICALLY DISCLAIMS (and the customer, by accepting the Matrox product, specifically accepts such disclaimer and waives) ALL OTHER WARRANTIES, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR OR INTENDED PURPOSE OR USE AND THE WARRANTY AGAINST LATENT DEFECTS, WITH RESPECT TO THE HARDWARE AND/OR SOFTWARE. MATROX FURTHER DISCLAIMS ANY WARRANTY THAT MATROX PRODUCTS, IN WHOLE OR IN PART, WILL BE FREE FROM INFRINGEMENT OF ANY THIRD PARTY INTELLECTUAL PROPERTY OR PROPRIETARY RIGHTS.

2. To the extent that this Limited Warranty Statement is inconsistent with the law of the locality where the customer

purchases the Matrox product, this Limited Warranty Statement shall be deemed modified to be consistent with such local law. Under such local law, certain limitations of this Limited Warranty Statement may not apply to the consumer.

3. To the extent allowed by local law, the remedies provided in this Limited Warranty Statement are the customer’s sole

and exclusive remedies.

Matrox Graphics Card – User Guide 57

C. Limitations of Liability

1. EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THE LIMITED WARRANTY STATEMENT, IN NO

EVENT SHALL MATROX BE LIABLE FOR: a. any direct, indirect, special, incidental, consequential, foreseeable or unforeseeable, or punitive damages, whether

based on contract, tort, delict or any other legal theory and whether advised of the possibility of such damages; and/or

b. damages arising from the loss of use, data, production revenue and/or profit of in connection with the Matrox

product or any business interruption.

2. Without prejudice to the foregoing, any liability of Matrox for any breach of warranty shall be limited to the amount

paid by the customer for the defective hardware in question.

3. To the extent allowed by local law, Matrox’s entire liability and the customer’s exclusive remedy shall be the repair or

replacement of any defective product during the warranty period. Matrox does not offer any other warranty with respect to Matrox hardware or software or any other hardware or software.

4. Customer shall be responsible for all applicable taxes, duties and customs fees on any replacement unit, as well as

all transport, insurance, storage and other charges incurred on all returned products.

D. Obtaining Service

1. Verify that your Matrox product was installed and configured according to the information in its accompanying

documentation.

2. Read the “Troubleshooting” information included with the Matrox product to see if you can solve the problem yourself.

3. If you are still experiencing difficulties, please contact your dealer where you purchased your Matrox product.

4. If you must return a Matrox product, leave the configuration as it was when you were using it, and leave all

identification stickers on the product. Pack the product in its original box and return to your Matrox dealer where the product was purchased, together with your proof of purchase. Your Matrox dealer will return the product for you. Alternatively, if this first option is unavailable to you, you may contact the Matrox Technical Support group who will issue an Return Merchandise Authorization (RMA) number, upon receipt of adequate proof of purchase, and inform you of shipping instructions. DO NOT RETURN THE PRODUCT TO MATROX WITHOUT MATROX’S RMA NUMBER AND EXPRESS AUTHORIZATION.

E. General

This limited warranty shall be governed by the laws of the Province of Quebec, Canada and the federal laws of Canada applicable therein and the courts of the Province of Quebec shall have exclusive jurisdiction to hear and decide any dispute instituted by the customer in connection with this limited warranty; the customer waives, by accepting the product, its rights to institute proceedings in connection with this warranty against Matrox in any jurisdiction other than Quebec.

58 Matrox Graphics Card – User Guide

Software license agreement

Single User Products This Matrox software (the “Software”) is copyrighted by Matrox Graphics Inc. All rights are reserved. The purchaser is granted a license to use the software only, subject to the following restrictions and limitations.

1. The license is for the original purchaser only, and is not transferable without written permission of Matrox.

2. The original purchaser may use the Software on a single computer owned or leased by the original purchaser. You

may not use the Software on more than a single computer, even if you own or lease more than one computer, without written consent of Matrox.

3. The original purchaser may make back-up copies of the Software for his or her own use only, subject to the use

limitations of this license.

4. The original purchaser may not engage in, nor permit third parties to engage in, any of the following:

• Providing or disclosing the Software to third parties.

• Providing use of the Software in a computer service business, network, time-sharing, multiple CPU or multi-user

arrangement to users who are not individually licensed by Matrox.

• Making alterations or copies of any kind in the Software (except as specifically permitted above).

• Attempting to unassemble, de-compile or reverse engineer the Software in any way.

• Granting sublicenses, leases, or other rights in the Software to others.

• Making copies, or verbal or media translations, of the user’s guide.

• Making telecommunication data transmissions of the Software.

Matrox reserves the right to terminate this license if there is a violation of its term or default by the Original Purchaser. Upon termination, for any reason, all copies of the Software must be immediately returned to Matrox, and the Original Purchaser shall be liable to Matrox for any and all damages suffered as a result of the violation or default.

Limited warranty Matrox warrants to you, for a period of ninety (90) days normal use from your date of purchase, that:

1. The CD/disks on which the software is furnished and the documentation are not defective.

2. The Software is properly recorded upon the CD/disks included.

3. The documentation is substantially complete and contains all the information Matrox deems necessary to use the

software.

4. The Software functions substantially as described in the documentation. Matrox’s entire liability and your exclusive remedy shall be the replacement of any CD/Disks or documentation not

meeting these warranties, which is returned to Matrox or an authorized dealer, together with a copy of your paid receipt. The above is the only warranty of any kind, either express or implied, including, but not limited to the implied warranties of merchantability and fitness for a particular use that is made by Matrox on this Licensed Software. In no event shall Matrox be liable to you or to any third party for consequential, special, indirect or incidental damages which you may incur as a result of using the licensed software, including, but not limited to, loss of data, or information of any kind which you may experience.

Matrox Graphics Card – User Guide 59

Index

address, Matrox

Adobe Acrobat

AGP

analog monitor

BIOS

15, 29,

BNC monitor connection

bus mastering

CD-ROM, Matrox

composite video

connectors

customer support

15, 19,

54–56, 57–

DDC

digital monitor

DirectX

display

display information

DualHead

dual-monitor cable

DVI

modes

primary

15,

setup

9–

10, 40, 43,

5, 6, 50, 52,

46–

expansion slots

16,

FTP, Matrox

hardware

acceleration information installation

installation

hardware software

IRQ

28,

monitor

analog connection setup connectors digital settings

multi-display

mode setup

online documentation

PCI

3, 47,

PDF

Plug-and-Play

Power Desk

property sheets

49–

2–

4–

51–

9–10, 15–18,

9, 11, 14, 17,

10–

9, 12,

10,

SCART

software

sound output

S-video

installation setup

9–

technical assistance

troubleshooting

DVD

graphics

24–

sound

44–

TV output video

38–

TV output

adapter

connection setup display modes software setup troubleshooting

13–

41–

20–

41–

unified display driver

VESA

VGA

10, 46,

2, 46,

warning

2, 3, 4, 9, 16, 20, 26,

warranty

57–

We b , Ma tr ox

60 Matrox Graphics Card – User Guide

Thank you for choosing Matrox

Please register online (www.matrox.com/mga/registration/home.cfm) to be eligible for customer support, new product announcements, and information on special offers and upcoming events.

USA

FCC Compliance Statement

Remark for the Matrox hardware products supported by this guide These devices have been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment causes harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna • Increase the separation between the equipment and receiver • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected • Consult the dealer or an experienced radio/TV technician for help.

WARNING Changes or modifications to this unit not expressly approved by the party responsible for the compliance could void the user’s authority to operate this equipment. The use of shielded cables for connection of the monitor to the card is required to meet FCC requirements.

Declaration of conformity of a Class B digital device according to the FCC rules

We, the Responsible Party Matrox, 1075 Broken Sound Parkway, B oca Raton, FL 33487 • Telephone: (561) 989-9626

• Attention: Conformity Group Matrox

Declaration The Matrox hardware products supported by this guide comply with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) these devices may not cause harmful interference, and (2) these devices must accept any interference received, including interference that may cause undesired operation. Any question regarding this declaration should be forwarded to the above coordinates.

CANADA

(English) Industry Canada Compliance Statement

Remark for the Matrox hardware products supported by this guide These digital devices do not exceed the Class B limits for radio noise emission from digital devices set out in the Radio Interference Regulation of Industry Canada.

(Français) Conformité avec les exigences du ministère de l’Industrie Canada

Remarque sur les produits matériels Matrox couverts par ce guide Ces appareils numériques n’émettent aucun bruit radioélectrique dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le Règlement sur le brouillage radioélectrique édicté par Industrie Canada.

JAPAN

VCCI Compliance Statement

Remark for the Matrox hardware products supported by this guide These are Class B products based on the standard of the Voluntary Control Council for Interference from Information Technology Equipment (VCCI). If these are used near a radio or television receiver in a domestic environment, they may cause radio interference. Install and use the equipment according to instructions in the manual.

EUROPE

(English) European user’s information – Declaration of Conformity

Remark for the Matrox hardware products supported by this guide These devices comply with EC Directive 89/336/EEC for a Class B digital device. They have been tested and found to comply with EN55022/CISPR22 and EN55024/CISPR24. In a domestic environment these products may cause radio interference in which case the user may be required to take adequate measures.To meet EC requirements, shielded cables must be used to connect the monitor and other peripherals to the card. These products have been tested in a typical class B compliant host system. It is assumed that these products will also achieve compliance in any class B compliant system.

(Français) Informations aux utilisateurs Européens – Déclaration de conformité

Remarque sur les produits matériels Matrox couverts par ce guide Ces unités sont conformes à la directive communautaire 89/336/EEC pour les unités numériques de classe B. Les tests effectués ont prouvé qu’elles sont conformes aux normes EN55022/CISPR22 et EN55024/CISPR24. Le fonctionnement de ces produits dans un environnement résidentiel peut causer des interférences radio, dans ce cas l’utilisateur peut être amené à prendre les mesures appropriées. Pour respecter les impératifs communautaires, les câbles de connexion entre le moniteur ou autres périphériques et la carte doivent être blindés. Ces produits ont été testés dans un système hôte typique compatible classe B. On suppose qu’ils présenteront la même compatibilité dans tout système compatible classe B.

(Deutsch) Information für europäische Anwender – Konformitätserklärung

Anmerkung für die Matrox Hardware-Produktunterstützung durch dieses Handbuch Diese Geräte entsprechen EC Direktive 89/336/EEC für ein digitales Gerät Klasse B. Sie wurden getestet und entsprechen demnach EN55022/CISPR22 und EN55024/CISPR24. In einer Wohnumgebung können diese Produkte Funkinterferenzen erzeugen, und der Benutzer kann genötigt sein, entsprechende Maßnahmen zu ergreifen. Um EG-Anforderungen zu entsprechen, müssen zum Anschließen des Monitors und anderer Peripheriegeräte an die Karte abgeschirmte Kabel verwendet werden. Diese Produkt wurden in einem typischen, der Klasse B entsprechenden, Host-System getestet. Es wird davon ausgegangen, daß diese Produkte auch in jedem Klasse B entsprechenden System entsprechend funktionieren.

(Italiano) Informazioni per gli utenti europei – Dichiarazione di conformità

Nota per i prodotti hardware Matrox supportati da questa guida Questi dispositivi sono conformi alla direttiva CEE 89/336/EEC relativamente ai dispositivi digitali di Classe B. Sono stati provati e sono risultati conformi alle norme EN55022/CISPR22 e EN55024/CISPR24. In un ambiente domestico, questi prodotti possono causare radiointerferenze, nel qual caso all’utente potrebbe venire richiesto di prendere le misure adeguate. Per soddisfare i requisiti CEE, il monitor e le altre periferiche vanno collegati alla scheda grafica con cavi schermati. Questi prodotti sono stati provati in un tipico sistema host conforme alla classe B. Inoltre, si dà per scontato che questi prodotti acquisiranno la conformità in qualsiasi sistema conforme alla classe B.

(Español) Información para usuarios europeos – Declaración de conformidad

Observación referente a los productos de hardware de Matrox apoyados por este manual Estos dispositivos cumplen con la directiva de la CE 89/336/EEC para dispositivos digitales de Clase B. Dichos dispositivos han sido sometidos a prueba y se ha comprobado que cumplen con las normas EN55022/CISPR22 y EN55024/CISPR24. En entornos residenciales, estos productos pueden causar interferencias en las comunicaciones por radio; en tal caso el usuario deberá adoptar las medidas adecuadas. Para satisfacer las disposiciones de la CE, deberán utilizarse cables apantallados para conectar el monitor y demás periféricos a la tarjeta. Estos productos han sido sometidos a prueba en un típico sistema anfitrión que responde a los requisitos de la clase B. Se supone que estos productos cumplirán también con las normas en cualquier sistema que responda a los requisitos de la clase B.

FRANCE

Avertissement sur l’épilepsie

À lire avant toute utilisation d’un jeu vidéo par vous-même ou votre enfant Certaines personnes sont susceptibles de faire des crises d’épilepsie ou d’avoir des pertes de conscience à la vue de certains types de lumières clignotantes ou d’éléments fréquents dans notre environnement quotidien. Ces personnes s’exposent à des crises lorsqu’elles regardent certaines images télévisées ou qu’elles jouent à certains jeux vidéo. Ces phénomènes peuvent apparaître alors même que le sujet n’a pas d’antécédent médical ou n’a jamais été confronté à une crise d’épilepsie.

Si vous-même ou un membre de votre famille avez déjà présenté des symptômes liés à l’épilepsie (crise ou perte de conscience) en présence de stimulations lumineuses, veuillez consulter votre médecin avant toute utilisation.

Nous conseillons aux parents d’être attentifs à leurs enfants lorsqu’ils jouent avec des jeux vidéo. Si vous-même ou votre enfant présentez un des symptômes suivants: vertige, trouble de la vision, contraction des yeux ou des muscles, perte de conscience, trouble de l’orientation, mouvement involontaire ou convulsion, veuillez immédiatement cesser de jouer et consultez un médecin.

Précautions à prendre dans tous les cas pour l’utilisation d’un jeu vidéo • Ne vous tenez pas trop près de l’écran. • Jouez à bonne distance de l’écran de TV et aussi loin que le permet le cordon de raccordement. • Utilisez de préférence les jeux de vidéo sur un écran de petite taille. •Évitez de jouer si vous êtes fatigué ou si vous manquez de sommeil. • Assurez-vous que vous jouez dans une pièce bien éclairée. • En cours d’utilisation, faites des pauses de dix à quinze minutes toutes les heures.

MACROVISION

(English) A. Apparatus Claims of U.S. Patent Nos. 4,631,603, 4,577,216, 4,819,098, and 4,907,093 licensed for limited viewing uses only. B. This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.

(Français) A. Demande de numéros de brevet aux États-Unis 4,631,603, 4,577,216, 4,819,098 et 4,907,093 avec licence pour des utilisations limitées d’affichage uniquement. B. Ce produit bénéficie d’une technologie de protection de droits d’auteur mis en œuvre par des demandes de brevets américains et d’autres droits de propriété intellectuelle de Macrovision Corporation et d’autres propriétaires de droits. L’utilisation de cette technologie de protection de droits d’auteur doit être autorisée par Macrovision Corporation, et est destinée à des utilisations domestiques ou de consultation limitée autorisées par Macrovision Corporation. L’ingénierie à rebours ou le désassemblage est interdit.

(Deutsch) A. Patentansprüche für Geräte mit US-Patentnummern 4.631.603, 4.577.216, 4.819.098 und 4.907.093, die nur für eingeschränkte Anzeigen lizenziert sind. B. Dieses Produkt enthält urheberrechtlich geschützte Technologie, die durch Patentansprüche bestimmter US-Patente und andere geistige Eigentumsrechte der Macrovision Corporation und anderen Eigentümern von Rechten geschützt sind. Die Verwendung dieser urheberrechtlich geschützten Technologie muß von der Macrovision Corporation genehmigt werden und darf nur zum Abspielen für private Zwecke und anderen Einschränkungen unterliegende Zwecke eingesetzt werden, sofern keine Genehmigung für andere Zwecke von Macrovision vorliegt. Reverse Engineering und Disassemblieren ist untersagt.

(Italiano) A. Diritti di brevetto USA n. 4,631,603, 4,577,216, 4,819,098 e 4,907,093 in licenza solamente per la visualizzazione limitata. B. Questo prodotto incorpora una tecnologia per la protezione dei diritti d’autore che è coperta da brevetti USA e da altri diritti di proprietà intellettuale detenuti da Macrovision Corporation e da altri titolari. L’utilizzo di questa tecnologia di protezione dei diritti d’autore deve essere autorizzato da Macrovision Corporation, ed è intesa solamente per la visione casalinga ed altri utilizzi limitati salvo diversa autorizzazione di Macrovision Corporation. È proibito il disassemblaggio o procedimenti di reverse engineering.

(Español) A. Aparato patentado en los EE.UU. con los números siguientes. 4,631,603, 4,577,216, 4,819,098 y 4,907,093 con licencia para visualización limitada únicamente. B. Este producto incorpora una tecnología de protección por Copyright mediante la demanda de ciertas patentes en los EE.UU. y otros derechos de propiedad intelectual de Macrovision Corporation y otros propietarios de los derechos. La utilización de esta tecnología de protección por Copyright debe ser autorizada por Macrovision Corporation y está destinada a su utilización doméstica y otras formas de visualización limitada, a menos que Macrovision Corporation exprese lo contrario. Está prohibida la utilización de técnicas de ingeniería inversa y el desmontaje.

Copyright © 2002 Matrox Graphics Inc. • (English) All rights reserved. • (Français) Tous droits réservés. • (Deutsch) Alle Rechte vorbehalten. • (Italiano) Tutti i diritti riservati. • (Español) Reservados todos los derechos.

Trademarks • Marques déposées • Warenzeichen

• Marchi registrati • Marcas registradas

Matrox Electronic Systems Ltd. /

Matrox Graphics Inc. ........................................................... DualHead

CenterWINDOW™, DeskNav™, Desktop Navigator™, DVDMax™, HeadCasting™, Matrox G400™, Matrox G450™, Matrox G550™, Matrox HD Benchmark™, Matrox Marvel™, Matrox MED2mp™, Matrox Millennium™, Matrox MMS™, Matrox Multi-Monitor Series™, Matrox MultiDesk™, Matrox PowerDesk™, Matrox Quick Connect™, MaxVIEW™, MGA™, MGA-G100™, MGA-G200™, Productiva™, QuickDesk™, MGA PowerDesk™, PanEND™, PanHOME™, PanLOCK™,

PC-VCR™, PC-VCR Remote™, PixelTOUCH™

Adobe Systems Inc. ...........................................................Acrobat

Apple Computer, Inc............................................................Apple®, QuickTime

Digimask Ltd........................................................................Digimask™, DMK™

Dolby Laboratories, Inc. ...................................................... Dolby

Eastman Kodak Company .................................................. Kodak Precision™

Intel Corporation.................................................................. Intel

International Business Machines Corporation.................... IBM®, OS/2®, PowerPC®, VGA

LIPSinc.................................................................................LIPSinc™, HeadFone™

Macrovision Corporation..................................................... Macrovision™

Microsoft Corporation .........................................................ActiveMovie™, ActiveX™, Direct3D

DirectShow™, DirectVideo™, DirectX™, Microsoft

MS-DOS

Windows Me™, Windows for Workgroups™, Windows NT™,

Windows 2000™, Windows XP™

Radius Inc............................................................................ Cinepak

Silicon Graphics, Inc. .......................................................... OpenGL

Silicon Image, Inc................................................................ PanelLink™

Sonnetech Ltd. .................................................................... Colorific

Ulead Systems, Inc. ............................................................Ulead®, MediaStudio™, Photo Express™, VideoStudio™

U.S. Environmental Protection Agency............................... Energy Star™

, Matrox®, Matrox Mystique®, Rainbow Runner®,

, Adobe

, Dolby Digital

, Indeo®, MMX™, Pentium

, PowerPoint™, Windows®, Windows 98™,

, DirectDraw®,

• (English) Registered trademarks are registered in the United States, Canada, and/or other countries. All other nationally and internationally recognized trademarks and tradenames are hereby acknowledged. • (Français) Les marques déposées sont déposées aux États-Unis, au Canada et/ou dans d’autres pays. Toutes les autres marques et tous les autres noms déposés reconnus nationalement ou internationalement sont également reconnus par les présentes. • (Deutsch) Die eingetragenen Warenzeichen sind in den USA, Kanada und/oder anderen Ländern registriert. Alle sonstigen national und international bekannten Warenzeichen und Produktnamen werden hiermit anerkannt. • (Italiano) I marchi registrati sono registrati negli Stati Uniti, in Canada e/o in altri paesi. Tutti gli altri marchi registrati e nomi commerciali riconosciuti a livello nazionale e internazionale sono ugualmente riconosciuti qui. • (Español) Las marcas registradas están registradas en los EE.UU., Canadá u otros países. Por medio del presente se reconocen todas las demás marcas y nombres comerciales reconocidos a nivel nacional e internacional.

(English) Disclaimer

THE INFORMATION IN THIS GUIDE IS SUBJECT TO CHANGE AT ANY TIME AND WITHOUT NOTICE. Matrox Graphics Inc. reserves the right to make changes in specifications at any time and without notice. The information

provided by this document is believed to be accurate and reliable. However, no responsibility is assumed by Matrox Graphics Inc. for its use; nor for any infringements of patents or other rights of third parties resulting from its use. No license is granted under any patents or patent rights of Matrox Graphics Inc.

(Français) Responsabilité

LES INFORMATIONS CONTENUES DANS CE MANUEL PEUVENT ÊTRE MODIFIÉES À TOUT MOMENT SANS PRÉAVIS.

Matrox Graphics Inc. se réserve le droit de modifier les spécifications à tout moment sans préavis. Les informations contenues dans ce manuel sont reconnues c omme étant précises et fiables. Cependant, Matrox Graphics Inc. n’assume aucune responsabilité concernant leur utilisation, ni leur contrefaçon ou les autres droits des tiers résultant de leur utilisation. Aucune licence n’est accordée sur aucun brevet ou droit d’exploiter un brevet de Matrox Graphics Inc.

(Deutsch) Haftungsablehnungserklärung

DIE IN DIESEM HANDBUCH ENTHALTENEN ANGABEN UND DATEN KÖNNEN OHNE VORHERIGE ANKÜNDIGUNG GEÄNDERT WERDEN.

Die Matrox Graphics Inc. behält sich das Recht vor, jederzeit und ohne Ankündigung technische Daten zu ändern. Es wird keine Garantie für die Richtigkeit des Inhalts dieses Handbuchs übernommen. Weiterhin übernimmt die Matrox Graphics Inc. keinerlei Verantwortung für die Benutzung dieses Handbuchs, weder für Verstöße gegen Patentrechte noch für andere Rechte Dritter, die aus seinem Gebrauch resultieren mögen. Es werden keinerlei Lizenzrechte gewährt für sämtliche Patente oder Patentrechte der Matrox Graphics Inc.

(Italiano) Discrezionalità

LE INFORMAZIONI CONTENUTE NEL PRESENTE DOCUMENTO SONO SOGGETTE A MODIFICHE SENZA PREAVVISO.

Matrox Graphics Inc. si riserva il diritto di apportare variazioni di qualunque tipo alle specifiche tecniche in qualunque momento e senza alcun preavviso. Le informazioni contenute in questa documentazione sono ritenute corrette e attendibili. In ogni caso, non è imputabile a Matrox Graphics Inc. nessuna responsabilità per il loro utilizzo, come nessuna violazione a brevetti o diritti di altri produttori derivante dal loro utilizzo.

(Español) Renuncia

LA INFORMACION QUE CONTIENE EL PRESENTE MANUAL ESTA SUJETA A CAMBIOS SIN PREVIO AVISO EN CUALQUIER MOMENTO.

Matrox Graphics Inc. se reserva el derecho de realizar modificaciones en cualquier momento y sin previo aviso. La información facilitada en este documento se considera que es exacta y fiable. Sin embargo, Matrox Graphics Inc. no asume ninguna responsabilidad por su uso; ni por cualquier infracción de patentes u otros derechos de terceras partes derivados de su uso. No se concede ninguna licencia bajo cualesquiera patentes o derechos de patentes de Matrox Graphics Inc.

Matrox Graphics Inc.

1055 St-Regis Blvd. Dorval, Quebec Canada H9P 2T4

Tel: (514) 822-6320 Technical support: (514) 685-0270

In Quebec, call: (514) 822-6330

www.matrox.com/mga/support/tech_support/home.cfm

Web site: www.matrox.com/mga

United Kingdom

Matrox UK Sefton Park Stoke Poges Buckinghamshire England SL2 4JS

Sales: + 44 (0) 1753 66 55 44 E-mail: graphic.info.uk@matrox.com Fax: + 44 (0) 1753 66 55 99

Technical support: + 44 (0) 1753 66 55 22 E-mail: graphic.tech.uk@matrox.com

Italia

Agenzia Italiana di Matrox Graphics Inc. 3G electronics via Boncompagni 3B 20139 Milano, Italia

Fax: 02-5253045 BBS: 02-5253044 Informazioni commerciali: 02-5253095

Posta elettronica: commerciale.3g@treg.it Assistenza tecnica: 02-5253099

Posta elettronica: supporto.3g@treg.it Sito Web: www.matrox.com/mga/italiano/

Deutschland

Matrox Electronic Systems GmbH Inselkammerstaße 8 D-82008 Unterhaching bei München, Deutschland

Tel: 089 614 474-0 Fax: 089 614 9743

BBS: 089 614 00 91 BBS (ISDN): 089 614 474-91

Vertriebs Infoline: 089 614 474-44 Technische Unterstützung: 089 621 70 333

E-mail: TechnischerSupport@matrox.com Web-Site: www.matrox.com/mga/deutsch/

France

Matrox France SARL 2, rue de la Couture, Silic 225 94528 Rungis Cedex, France

Tél: 01 45.60.62.00 Fax: 01 45.60.62.05

Support technique: 01.45.60.62.75

www.matrox.com/mga/francais/support/tech_support/tech_request_form.cfm

Site Web: www.matrox.com/mga/francais/

Hong Kong

Matrox Asia Ltd. 12/F, Guangdong Investment Tower 148 Connaught Road Central Sheung Wan Hong Kong

Tel: (852) 2281-5700 Fax: (852) 2537-9530

Technical support: (852) 2281-5757 E-mail: tech.asiapac@matrox.com

Matrox Electronic Systems LE G450, DVI G450, PCI G450, G450, LX G450 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Hardware installation

Connection setup

Software installation

Display setup

Accessing PowerDesk property sheets

Monitor setup

DualHead Multi-Display setup

More PowerDesk information

Troubleshooting

Basic procedures

Main troubleshooting

More information

TV output

Connection setup

SCART adapter

Software setup

Extra troubleshooting

Graphics

Video

TV output

Sound

Display information

Hardware information

Customer support

Matrox Web and FTP sites

If you have a problem

Warranty

Software license agreement

Index

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