Matrox VEOS user guide

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User Guide

20073-301-0105

2008.08.08

ENGLISH

Matrox Veos

Overview

Thank you for purchasing Matrox Veos. Your Veos product consists of 3 components–the Master, Di spl ay, a nd Rep eat er u nit s–th at w ork tog eth er t o ex ten d your gr aphic s da ta over 100 met ers per unit . Providing high image quality, multiple channels of content, and multi-display support at great distances, your Matrox Veos product is designed to meet the needs of the digital signage market.

Hardware supplied

Master unit

Matrox Veos Master Unit Matrox cable

Display unit

Matrox Veos Display Unit Power/USB cable Power supply

(HD15-to-HD15)

Power/USB cable Power supply

Matrox cable

(DVI-to-DVI)

2 DVI-to-HD15 adapters

2 Matrox Veos – User Guide

Repeater unit

Matrox Veos Repeater Unit

Additional hardware required

To connect your Matrox Veos product, you also need the following hardware:



Supported coaxial cables



RS-232 serial cables (only if connecting RS-232 monitors)



Repeater unit –

(CAT5 or CAT6)

PoE (Power Over Ethernet) power supply unit and twisted pair cables

Software supplied

(for Windows 2000, Windows XP, Windows XP

Professional x64, and Windows Vista)



Matrox PowerDesk-SE –

to use your Matrox product. Matrox makes new display drivers available on the Matrox Technical Support Web site (www.matrox.com/graphics/support/drivers

Installation overview

To install your Matrox product:

Connect your monitors and Veos units – see “Connection setup”, page 4.

Install the software – see “Software setup”, page 13.

Matrox Veos – User Guide 3

Connection setup

Master unit

Display unit

Repeater unit

Display unit

Repeater unit

This section describes how to connect your Matrox Veos product. Your Veos product consists of 3 components that work together to extend your graphics data over 100 meters per unit:



Master unit



Display unit

Display, or Repeater unit. The output can go to a Display or Repeater unit.



Repeater unit

Master, Display, or Repeater unit. The output can go to a Display or Repeater unit.

The following is an example of a possible Veos setup.

(required) – connects to your computer.

(required) – connects to your monitors. The input can come from a Master,

(optional) – connects to another Veos unit. The input can come from a

WA R N I N G:

Make sure your units are located in a well ventilated area and nothing is blocking their ventilation holes.

4 Matrox Veos – User Guide

Because your units disperse heat, they may become warm during operation.

Connection overview – Master unit

Serial cable

Power/USB cable

Input connector

(HD-15 )

Input connector

(DVI )

Matrox cable (DVI-to-DVI)*

Matrox cable

(HD15-to-HD15)*

Coaxial cable

Output coaxial

connector

(BNC )

Input connector (Serial DB-9 )

Matrox cable

(DVI-to-DVI)

Matrox cable

(HD15-to-HD15)

* Depending on your graphics hardware, you need to attach either the Matrox HD15-to-HD15 cable or the Matrox DVI-to-DVI

cable to the input connector on your Master unit.

Step-by-step connection setup – Master unit

Attach the Matrox cable

If your graphics hardware has a DVI connector, attach one end of the Matrox cable to the graphics connector on your computer. Attach the other end of the cable to the DVI input connector ( ) on your Master unit.

If your graphics hardware has an HD-15 connector, attach one end of the Matrox cable to the graphics connector on your computer. Attach the other end of the cable to the HD-15 input connector ( ) on your Master unit.

Matrox Veos – User Guide 5

Coaxial cable

Serial cable

Power/USB cable

USB connector

Power supply connector

Connect the coaxial cable

Connect your coaxial cable to the output coaxial connector ( ) on your Master unit.

Connect the serial cable (optional)

If you want to use a monitor that has an RS232 serial port connector, you need to connect a serial cable to the DB-9 connector on your Master unit.

Connect one end of your RS-232 serial cable (sold separately) to the RS-232 connector on your computer.

Connect the other end of your cable to the DB-9 input connector ( ) on your Master unit.

Connect the Power/USB cable

Plug one end of the Power/USB cable provided with your Master unit into the USB connector ( ) on your Master unit.

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Plug the power supply connector of the Power/USB cable into the external power supply provided with your Master unit.

Plug the USB connector into a USB port on your computer.

Note:

For your Master unit to work properly, both the power supply connector and USB connector of the Power/USB cable must be plugged in at the same time.

Indicator light

Monitor cables

(DVI)

Power/USB cable

Serial cable

Coaxial cables

Content channel

button ( )

Output connectors

(DVI )*

Input coaxial

connector

(BNC )

Output coaxial

connector

(BNC )

Output connector

(Serial DB-9 )

Content channel

button ( )

Check the indicator light

If the indicator light is on (green or red), your Master unit is properly connected.

If the indicator light is off (black), make sure your Master unit is properly connected and that all connectors are properly fastened. For more information, see “Description of

indicator lights”, page 12.

Connection overview – Display unit

* If your monitor has an HD-15 connector, use a DVI-to-HD15 adapter included with your Display unit to connect your monitor

to the monitor connector on your Display unit.

Note:

To get the most out of your Matrox product, we recommend you use identical monitors (that is, monitors that support the same settings such as display resolution, refresh rate, and aspect ratio). For information on the settings your monitor supports, see your monitor documentation.

Matrox Veos – User Guide 7

WA R N I N G:

Output coaxial

cable

Input coaxial

cable

Monitor cable

Serial cable

Don’t change monitor connections while your computer is turned on. While your computer is turned on, it may be using monitor settings that are specific to the current monitor connections.

Some

devices may be permanently damaged if incorrect

settings are used.

Step-by-step connection setup – Display unit

Connect the coaxial cable

Connect the input coaxial cable to the input coaxial connector ( ) on your Display unit.

To connect your Display unit to another Veos unit (Display or Repeater), connect a second coaxial cable to the output coaxial connector ( ) on your Display unit.

Connect your monitors

If your monitor has a DVI connector, connect it directly to the connector labeled ( ) on your Display unit.

If your monitor has an HD-15 connector, use a DVI-to-HD15 adapter included with your Display unit to connect your monitor to the monitor connector on your Display unit.

If your monitor has an RS-232 serial port connector, attach one end of your RS-232 serial cable to the connector on your monitor. Attach the other end of the cable to the DB-9 output connector ( ) on your Display unit.

Note:

serial port connectors support daisy chaining. For information on the capabilities of your monitor, see your monitor documentation.

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Some monitors that have RS-232

Power/USB cable

USB connector

Power supply

connector

Indicator light

Content channel lights

Connect the Power/USB cable

Plug one end of the Power/USB cable provided with your Display unit into the USB connector ( ) on your Display unit.

Plug

only

the power supply connector of the Power/USB cable into the external power supply provided with your Display unit. The USB connector remains unplugged.

Check the indicator light

If the indicator light is on (green or red), your Display unit is properly connected.

If the indicator light is off (black), make sure your Display unit is properly connected and that all connectors are properly fastened. For more information, see “Description of

indicator lights”, page 12.

Check the content channel lights

If the content channel lights are green, your Display unit is properly connected.

If the content channel lights are red, make sure the coaxial cables are properly connected and that all connectors are properly fastened.

Matrox Veos – User Guide 9

Content channel buttons

Coaxial cable

Twisted pair

cable

Coaxial cables

Twisted pair

cables

Input coaxial

connector

(BNC )

Output coaxial

connectors (BNC )

Output jacks

(RJ-45)

Input jack

(RJ-45)

Input coaxial

cable

Set the content channels

Press button 1 ( ) to set the content channel for monitor 1 ( ), and press button 2 ( ) to set the content channel for monitor 2 ( ). You may need to press the buttons repeatedly to cycle through the available content channels (

CH03

CH01, CH02

, or

Connection overview – Repeater unit

Step-by-step connection setup – Repeater unit

10 Matrox Veos – User Guide

Connect the coaxial cable

Connect the input coaxial cable to the input coaxial connector ( ) on your Repeater unit.

To connect your Repeater unit to another

Output coaxial

cable

Input twisted

pair cable

Output twisted

pair cable

Indicator light

Veos unit (Display or Repeater), connect a second coaxial cable to the output coaxial connector ( ) on your Repeater unit.

Connect the twisted pair cable

Plug one end of your twisted pair cable into the RJ-45 input jack on your Repeater unit.

Plug the other end of your twisted pair cable into a PoE (Power Over Ethernet) power supply unit (sold separately), then plug the PoE power cord into your power supply.

To power another Repeater unit, plug one end of your twisted pair cable into the RJ-45 output jack on your Repeater unit. Plug the other end of your twisted pair cable into the RJ-45 input jack on the next Repeater unit.

Check the indicator light

If the indicator light is on (green or red), your Repeater unit is properly connected.

If the indicator light is off (black), make sure your Repeater unit is properly connected and that all connectors are properly fastened. For more information, see

“Description of indicator lights”, page 12.

Your Matrox product is now connected. Restart your computer and install your Matrox software (see

“Software setup”, page 13).

Matrox Veos – User Guide 11

Description of indicator lights

The indicator lights on your Veos units provide status information on your connection setup. The following describes the different indicator lights on your Veos units:

Red indicator light Green indicator light No indicator light (black)

Master unit

Display unit

(Content channel lights)

Repeater unit Unit is powered.

Unit is powered.

Unsupported display

resolution is selected.

Unit is powered.

No valid input signal is

detected.

Unit is powered.

Coaxial cable may not be

connected or an

unsupported coaxial cable

is connected.

Valid input signal is

detected.

Valid input signal is

detected.

Coaxial cable is supported

and properly connected.

Valid input signal is

detected.

Unit isn’t powered.

After restarting your computer

, the indicator lights on your Veos units should all be

indicator lights on your Veos units aren’t green, see “Troubleshooting”, page 14.

green

. If the

12 Matrox Veos – User Guide

Software setup

Note:

This guide has references that are specific to the Matrox installation CD-ROM. If a CD-

ROM wasn’t provided with your Matrox product, contact your Matrox representative.

This section describes how to install Matrox software for

2000

Windo ws XP, Windows XP Professional x64

Vista

, and

Win do ws

You may need administrator rights to install certain software. For more information, see Windows documentation or contact your system administrator.

Install your Matrox software

Insert the Matrox installation CD-ROM in your CD-ROM drive – the CD-ROM installation program automatically starts.

Change your display settings (optional)

Follow the on-screen instructions.

After the installation is complete, you’ll be prompted to change your current display settings (for example, your display resolution). If you want to change your current display settings, use Matrox PowerDesk software to change these settings. For more information on how to change your display settings, see Matrox PowerDesk help.

Accessing PowerDesk

Your Matrox software includes Matrox PowerDesk software. This software helps you get the most out of your Matrox product. Use Matrox PowerDesk software to change certain display settings or access Matrox features. To access PowerDesk, click its icon ( ) on your Windows taskbar. To see the PowerDesk icon, you may need to click the taskbar.

Show hidden icons

button ( ) on your Windows

You can also access Matrox PowerDesk by clicking

PowerDesk-SE

Start

All programs

Matrox Graphics

For more information on how to use Matrox PowerDesk, see Matrox PowerDesk help.

* If Windows doesn’t automatically start the setup program, you can run the setup program from the

CD-ROM.

Matrox Veos – User Guide 13

Umbr ell a

Matrox

folder of the

Troubleshooting

Indicator light

This section addresses possible problems that could prevent you from using your Matrox product.

Problem Computer doesn’t display information after Matrox product is

connected

Cause

Solution

Cause

Solution

Cause

Solution

Problem No indicator light (black)

Cause

Your Matrox product may not be properly connected.

Make sure your Matrox product is properly connected and that all connectors are properly fastened. For more information, see “Connection setup”, page 4.

Your computer may be turned off.

Make sure your computer is turned on.

A display resolution may have been selected in Windows but may not be supported by your Matrox product.

Use Matrox PowerDesk software to change your display resolution. For more information, see Matrox PowerDesk help.

Your Power/USB cable or twisted pair cable may not be properly connected.

Solution

Make sure your Power/USB cable or twisted pair cable are properly connected. For more information, see “Connection setup”, page 4.

Problem Indicator light is red

Cause

Solution

14 Matrox Veos – User Guide

Master unit only

Make sure your Master unit supports the selected display resolution. For more information, see Matrox PowerDesk help.

– Your Master unit may not support the selected display resolution.

Content channel lights

Cause

Solution

The segment length of your coaxial cable may be too long.

Make sure the segment length of your coaxial cable is supported by your Matrox product. For more information, see “Product information”, page 21.

Solution

To add more distance, connect one or more Repeater units to your setup. For more information, contact your Matrox representative.

Cause

Solution

The coaxial cable or connector you’re using may not be supported by your Matrox product.

For more information on supported coaxial cables and connectors, see “Product

information”, page 21.

Cause

Solution

The connector on your cable may not be properly crimped.

Try re-crimping the connector on your cable.

Problem Content channel lights on Display unit are red

Cause

Solution

Your Display unit can’t detect an input signal.

Make sure the coaxial cable is properly connected to the input coaxial connector on your Display unit and all connectors are properly fastened.

Cause

Solution

The coaxial cable you’re using may not be supported by your Matrox product.

For more information on supported coaxial cables, see “Product information”, page 21.

Problem Can’t select one or more resolutions supported by your monitor

Cause

Solution

Windows may list certain display resolutions, even though they may not be supported by your Matrox product.

Make sure your Matrox product supports the selected display resolution. For more information, see Matrox PowerDesk help.

Make sure your Matrox software is installed. For more information, see “Software setup”,

page 13.

Matrox Veos – User Guide 15

Cause

Solution

Windows identifies the highest display mode and discards all modes with a higher vertical or horizontal resolution. In Windows 2000/XP, the highest display mode is the one with the highest horizontal resolution. In Windows Vista, the highest display mode is the one with the highest vertical resolution.

Disable Windows mode filtering to view all available display modes:

Windows XP

Right-click your Windows desktop background, then click

Select the display for your product, then click

modes that this monitor cannot display

Click OK Æ OK.

Windows Vista

Right-click your Windows desktop background, then click

Settings

Select the display for your product, then click

Hide modes that this monitor cannot display

Click OK Æ OK.

–

Advanced

Properties

Monitor

Settings

. Make sure

Hide

is clear.

–

Personalize

Display

Advanced Settings

Monitor

. Make sure

is clear.

Problem Display on flat panel monitor appears blurry or uses only a portion of

the screen

Cause

Solution

You may be using different types of monitors.

To get the most out of your Matrox Veos product, we recommend you use identical monitors (that is, monitors that support the same settings such as display resolution, refresh rate, and aspect ratio). For more information on the settings your monitor supports, see your monitor documentation.

Cause

Solution

The image quality of your displays may need to be adjusted.

Use the

Adjust Image Quality

your displays. For more information, see Matrox PowerDesk help.

Cause

You may be using a lower display resolution than what your flat panel monitor supports. If your monitor supports display scaling, the image on your screen may appear blurry. If display scaling isn’t supported, the display may use only a portion of your screen.

Solution

16 Matrox Veos – User Guide

Select the highest display resolution available. This generally results in better image quality.

option in Matrox PowerDesk to adjust the image quality of

Problem Wrong color balance, screen image off-center, or no picture at all

Cause

Solution

Cause

Solution

Cause

Solution

Cause

Solution

Your computer may be turned off.

Make sure your computer is turned on.

The power saving settings on your computer or monitor may not be properly set.

Adjust the power saving settings on your computer or monitor.

Your Matrox product may not be properly connected.

Make sure your Matrox product is properly connected and that all connectors are properly fastened. For more information, see “Connection setup”, page 4.

Your secondary display may not be enabled in Windows.

Make sure your display is enabled:

Solution

Cause

Solution

Cause

Solution

Windows 2000/XP

Right-click your Windows desktop background, then click

Select any disabled display, enable the check box, then click

Windows Vista

Right-click your Windows desktop background, then click

Settings

Select any disabled display, enable the then click

–

Apply

–

Apply

Properties

Extend my Windows desktop onto this monitor

Personalize

Extend the desktop onto this monitor

Settings

Display

check box,

If no secondary display is available in Windows, your secondary display may not be enabled on your system. For more information on how to enable your secondary display, see your system or graphics hardware documentation.

You may be using different types of monitors.

Your monitor video controls may be improperly set.

Adjust your monitor controls (brightness, contrast, and so on). For more information, see your monitor manual.

Matrox Veos – User Guide 17

Cause

Solution

Cause

Your monitor may not be properly connected.

Make sure your monitor is properly connected to the connector on your Display unit.

Make sure the monitor power cable is firmly in place.

Make sure the connection to the back of the monitor is firmly in place.

If your monitor supports multiple input sources (analog/digital), it may be configured to use the wrong source.

Solution

Make sure your monitor is using the correct input source. For more information on selecting the input source for your monitor, see your monitor documentation.

Solution

Change your connection setup to use a different input source.

Problem After the startup screen, or after display settings are changed, the

screen image is garbled or unusable

(blank screen, rolling or overlapping screen images)

Cause

Solution

An unsupported display mode may have been selected.

If one of your displays is usable, use Matrox PowerDesk to change your display mode. For more information, see Matrox PowerDesk help.

If all your displays are unusable, change your display resolution in Windows.

Restart your computer in VGA mode.

Windows 2000/XP/Vista

Click on your version and configuration of Windows, this part of the step may not be necessary.)

If your primary monitor is unusable, see your system manual for information on how to restart your computer using a hardware control.

Before

doesn’t work, instead try pressing and holding [Ctrl] before Windows starts.)

Select “VGA mode” (or “Low resolution video”), then press [Enter].

Change your display resolution:

Windows 2000

Right-click your Windows desktop background, then click

Move the

18 Matrox Veos – User Guide

–

Start

Shut Down

Restart

Æ OK* to restart your computer. (* Depending

Windows starts, press [F8] for the Windows startup menu to appear. (If [F8]

–

Screen area

Properties

slider to a lower setting, then click OK.

Settings

Windows XP

Right-click your Windows desktop background, then click

Move the

–

Screen resolution

slider to a lower setting, then click OK.

Properties

Settings

Windows Vista

Right-click your Windows desktop background, then click

Settings

Move the

Restart your computer normally.

–

Resolution

slider to a lower setting, then click OK.

Problem Matrox product isn’t automatically detected

Cause

Solution

Your Matrox product may not be properly connected.

Make sure your Matrox product is properly connected and that all connectors are properly fastened. For more information, see “Connection setup”, page 4.

Cause

Solution

Your Matrox product may not support the selected display mode.

Make sure your Matrox product supports the selected display mode.

Problem Screen image defects appear

(tearing)

Cause

Solution

You may be using a higher display resolution than what your graphics hardware supports.

Select a lower display resolution. This generally results in better image quality.

If you’re using a 32-bit color palette, try using a 16-bit color palette instead.

Personalize

Display

Problem Program window or dialog box doesn’t appear on screen

Cause

Solution

Another window or dialog box may be covering the window or dialog box you want to see.

Move, close, or minimize any window or dialog box that may be covering the window or dialog box you want to see.

Matrox Veos – User Guide 19

Cause

Solution

Cause

Solution

If you’re using multi-display mode, the program window or dialog box may be in a display or on a monitor that’s unusable. (For example, your monitor may not be properly connected or configured.)

Make sure all the displays and monitors you want to use are usable. For more information, see other troubleshooting items in this guide.

The program window or dialog box may be somewhere off-screen.

If the program window you want to see is named on the Windows taskbar, right-click it and select

Maximize

. (If you click

Restore

the program window goes back to its previous

position. To fix this problem, see the other solutions.)

Manually move the program window or dialog box:

Press [Alt]+[Space].

If you see a pop-up menu, click

Move

Press one of the arrow keys once and move your mouse pointer to where you want the

Move

. If you don’t see a pop-up menu, press [M] (for

window or dialog box to appear, then click that spot on your Windows desktop. The program window or dialog box should appear where you clicked.

Windows 2000/XP/Vista –

Click the Matrox PowerDesk icon ( ) on your Windows taskbar, then click

Management

To see the PowerDesk icon, you may need to click the

Show hidden icons

Desktop

button ( )

on your Windows taskbar.

Enable one or more of the following features:



Open program windows



Center dialog boxes and message boxes

Choose where you want the program window or dialog box to appear.

For more information, see Matrox PowerDesk help.

20 Matrox Veos – User Guide

Product information

Specifications

Matrox Veos

Key features

Monitor support Digital or analog

Dimensions 6.63” (W) x 5.19” (D) x 1.25” (H)

Coaxial cable type supported

Twisted pair cable type supported

Connector type supported BNC

Power supply

DVI-to-HD15 adapters

(included only with Display unit)

RS-232 capability Unidirectional from Master to Display

Preset display resolutions

Maximum distance per unit 100 m (328 ft)

MTBF 88,000 Hrs @ 30

Certifications

* For a list of supported cables, contact your Matrox representative. † Listed are the manufacturer’s default settings. Additional display resolutions are available through Matrox PowerDesk software.

For more informaion, see Matrox PowerDesk help.

‡ For more information, see page 30.

‡

†

Multi-channel support, configurable RS-232 link, landscape or

portrait monitor orientation, unlimited iterations of Display and

Belden 1694A or equivalent SMPTE 424M compliant 75 Ohm coaxial

cable (bare copper center conductor, high velocity dielectric

Master, Display: external 5 VDC, 3A

Repeater units

insulation, foil/braid shielding)

CAT5 or CAT6

Repeater: PoE

1920 × 1080

1360 × 768 1280 × 768 1280 × 720

°C

Class A: FCC, CE, ACMA, VCCI

Notes



Matrox PowerDesk software supports only Windows 2000, Windows XP, Windows XP Professional ×

64,

and Windows Vista.

Matrox Veos – User Guide 21



The display resolutions and refresh rates available depend on your monitor and software monitor settings. For more information on the capabilities of your monitor, see your monitor documentation.



If you’re using multiple monitors, your Matrox hardware uses the same display resolution and monitor settings for all your monitors. The display resolution and monitor settings (such as refresh rate) will be the ones selected in Matrox PowerDesk multi-display settings.



While using some graphics hardware and software, certain limitations may apply. For more information on the capabilities of your graphics hardware, see its documentation.



Some older monitor models may not be supported by your Matrox Veos product. For more information, contact your Matrox representative.



To get the most out of your Matrox product, we recommend you use identical monitors (that is, monitors that support the same settings such as display resolution, refresh rate, and aspect ratio). For more information on the settings your monitor supports, see your monitor documentation.



While adjusting your image quality or changing your content channels, your displays may become blank for a few seconds.



While using the display rotation feature, all your displays must use the same orientation.



While an unsupported display mode is selected, your displays may be unusable.

22 Matrox Veos – User Guide

Customer support

Matrox Web

Matrox is on the Internet with a World Wide Web (WWW) site. Our Web site has product literature, press releases, technical material, a sales office list, trade show information, and other relevant material.



Visit the Matrox Graphics Web site at www.matrox.com/graphics.



E-mail questions or comments regarding the site to webmaster@matrox.com.

If you have a problem

Matrox values your business and offers preferred support for your Matrox product. For product support, contact your Matrox representative or visit our technical support Web site at

www.matrox.com/graphics/support

Information we need

Please give a complete description of the problem, and include:



Matrox product serial number, model number, revision number, display mode (display resolution and refresh rate), firmware version, and PowerDesk version.



Graphics hardware model, processor speed, and amount of memory.



Operating system, version, and service pack.



Brand and model of any other graphics cards and devices installed on your system.



Monitor brand and model name.

Matrox Veos – User Guide 23

Where to get information

For information on PowerDesk software:

Windows 2000/XP/Vista

Click the PowerDesk icon ( ) on your Windows taskbar to access the main

–

PowerDesk menu. To see the PowerDesk icon in Windows XP/Vista, you may need to click the

Click

Show hidden icons

About

button ( ) on your Windows taskbar.

For system information:



Windows 2000

background, then click



Windows 2000/XP

Information



Windows XP

Maintenance

– Right-click the

Properties

– Click

Start

* Æ

System

My Computer

icon on your Windows desktop

Start

Programs

Settings

* Æ

Control Panel

Accessories

System Tools

Performance and

(double-click*). (* Depending on your configuration of

Windows, this part of the step may not be necessary.)



Windows Vista

System

– Click

Start

Settings

* Æ

Control Panel

System and Maintenance

(double-click*). (* Depending on your configuration of Windows, this part

of the step may not be necessary.)

System

24 Matrox Veos – User Guide

Warranty

A. Limited Warranty Statement

1. Matrox Graphics Inc. (“Matrox”) warrants to the end-user customer, who provides adequate proof of purchase that

Matrox hardware products purchased from Matrox authorized dealers will be free from defects in materials and workmanship for a period of three (3) years from the date of purchase. This warranty applies only to the original enduser purchaser and is non-transferable. Conditions and limitations of Matrox’s warranty are stated below.

2. Matrox’s limited warranty covers only those defects which arise as a result of normal use of the hardware and does

not apply to any:

a. improper or inadequate maintenance; b. incompatibilities due to the user’s hardware or software applications with or in which the Matrox product

interfaces;

c. product of a special or custom-made nature; d. unauthorized modification or misuse; e. improper installation, misapplication or negligence; f. operation outside the product’s environmental specifications; g. improper site preparation or maintenance; h. software; i. other causes that do not relate to a product defect; j. defects or damage suffered as a result of force majeure (including theft); k. defects or damage suffered as a result of normal wear and tear, and/or l. stolen goods.

3. If Matrox receives, during the applicable warranty period, notice of a defect in a warranted hardware product and the

defective Matrox product in question, Matrox shall at its sole option, either repair or replace the product, and shall return the repaired product or a replacement product within a reasonable delay. The replacement product may not be new, provided that it has functionality at least equal to that of the product being replaced.

4. This warranty is valid in any country where Matrox hardware products are distributed by Matrox or its authorized

dealers.

5. This Limited Warranty Statement gives the customer specific legal rights. The customer may also have other rights

which vary from state to state in the United States, from province to province in Canada, and from country to country elsewhere in the world.

B. Limitations of Warranty

1. NEITHER MATROX NOR ANY OF ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OF ANY KIND,

WHETHER EXPRESSED OR IMPLIED, WITH RESPECT TO MATROX PRODUCTS. MATROX SPECIFICALLY DISCLAIMS (and the customer, by accepting the Matrox product, specifically accepts such disclaimer and waives) ALL OTHER WARRANTIES, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR OR INTENDED PURPOSE OR USE AND THE WARRANTY AGAINST LATENT DEFECTS, WITH RESPECT TO THE HARDWARE AND/OR SOFTWARE. MATROX FURTHER DISCLAIMS ANY WARRANTY THAT MATROX PRODUCTS, IN WHOLE OR IN PART, WILL BE FREE FROM INFRINGEMENT OF ANY THIRD PARTY INTELLECTUAL PROPERTY OR PROPRIETARY RIGHTS.

2. To the extent that this Limited Warranty Statement is inconsistent with the law of the locality where the customer

purchases the Matrox product, this Limited Warranty Statement shall be deemed modified to be consistent with such local law. Under such local law, certain limitations of this Limited Warranty Statement may not apply to the consumer.

3. To the extent allowed by local law, the remedies provided in this Limited Warranty Statement are the customer’s sole

and exclusive remedies.

Matrox Veos – User Guide 25

C. Limitations of Liability

1. EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THE LIMITED WARRANTY STATEMENT, IN NO

EVENT SHALL MATROX BE LIABLE FOR: a. any direct, indirect, special, incidental, consequential, foreseeable or unforeseeable, or punitive damages, whether

based on contract, tort, delict or any other legal theory and whether advised of the possibility of such damages, and/or

b. damages arising from the loss of use, data, production revenue and/or profit of in connection with the Matrox

product or any business interruption.

2. Without prejudice to the foregoing, any liability of Matrox for any breach of warranty shall be limited to the amount

paid by the customer for the defective hardware in question.

3. To the extent allowed by local law, Matrox’s entire liability and the customer’s exclusive remedy shall be the repair

or replacement of any defective product during the warranty period. Matrox does not offer any other warranty with respect to Matrox hardware or software or any other hardware or software.

4. Customer shall be responsible for all applicable taxes, duties and customs fees on any replacement unit, as well as

all transport, insurance, storage and other charges incurred on all returned products.

D. Obtaining Service

1. Verify that your Matrox product was installed and configured according to the information in its accompanying

documentation.

2. Read the “Troubleshooting” information included with the Matrox product to see if you can solve the problem

yourself.

3. If you are still experiencing difficulties, please contact your dealer where you purchased your Matrox product.

4. If you must return a Matrox product, leave the configuration as it was when you were using it, and leave all

identification stickers on the product. Pack the product in its original box and return to your Matrox dealer where the product was purchased, together with your proof of purchase. Your Matrox dealer will return the product for you. Alternatively, if this first option is unavailable to you, you may contact the Matrox Technical Support group who will issue an Return Merchandise Authorization (RMA) number, upon receipt of adequate proof of purchase, and inform you of shipping instructions. DO NOT RETURN THE PRODUCT TO MATROX WITHOUT MATROX’S RMA NUMBER AND EXPRESS AUTHORIZATION.

E. General

This limited warranty shall be governed by the laws of the Province of Quebec, Canada and the federal laws of Canada applicable therein and the courts of the Province of Quebec shall have exclusive jurisdiction to hear and decide any dispute instituted by the customer in connection with this limited warranty; the customer waives, by accepting the product, its rights to institute proceedings in connection with this warranty against Matrox in any jurisdiction other than Quebec.

26 Matrox Veos – User Guide

Software license agreement

Single User Products This Matrox software (the “Software”) is copyrighted by Matrox Graphics Inc. All rights are reserved. The purchaser is granted a license to use the software only, subject to the following restrictions and limitations:

1. The license is for the original purchaser only, and is not transferable without written permission of Matrox.

2. The original purchaser may use the Software on a single computer owned or leased by the original purchaser. You

may not use the Software on more than a single computer, even if you own or lease more than one computer, without written consent of Matrox.

3. The original purchaser may make back-up copies of the Software for his or her own use only, subject to the use

limitations of this license.

4. The original purchaser may not engage in, nor permit third parties to engage in, any of the following:

• Providing or disclosing the Software to third parties.

• Providing use of the Software in a computer service business, network, time-sharing, multiple CPU or multi-user

arrangement to users who are not individually licensed by Matrox.

• Making alterations or copies of any kind in the Software (except as specifically permitted above).

• Attempting to unassemble, de-compile or reverse engineer the Software in any way.

• Granting sublicenses, leases, or other rights in the Software to others.

• Making copies, or verbal or media translations, of the user’s guide.

• Making telecommunication data transmissions of the Software.

Matrox reserves the right to terminate this license if there is a violation of its term or default by the Original Purchaser. Upon termination, for any reason, all copies of the Software must be immediately returned to Matrox, and the Original Purchaser shall be liable to Matrox for any and all damages suffered as a result of the violation or default.

Limited warranty Matrox warrants to you, for a period of 90 days normal use from your date of purchase, that:

1. The CD/disks on which the software is furnished and the documentation are not defective.

2. The Software is properly recorded upon the CD/disks included.

3. The documentation is substantially complete and contains all the information Matrox deems necessary to use the

software.

4. The Software functions substantially as described in the documentation. Matrox’s entire liability and your exclusive remedy shall be the replacement of any CD/Disks or documentation not

meeting these warranties, which is returned to Matrox or an authorized dealer, together with a copy of your paid receipt. The above is the only warranty of any kind, either express or implied, including, but not limited to the implied warranties of merchantability and fitness for a particular use that is made by Matrox on this Licensed Software. In no event shall Matrox be liable to you or to any third party for consequential, special, indirect or incidental damages which you may incur as a result of using the licensed software, including, but not limited to, loss of data, or information of any kind which you may experience.

Matrox Veos – User Guide 27

Index

Cable

Powe r/US B

CD-ROM, Matrox

Connection setup

Display unit Master unit Repeater unit

Connector

BNC DB-9 DVI HD-15 RJ-45 RS-232 USB

Content channel

Customer support

5–7,

7, 10,

5, 6, 7,

7–10,

10–

Display

Settings

4–12,

9, 10, 15,

Hardware

Required

Indicator light

Monitor

Connection setup

Power supply

Indicator light Power over ethernet Power/US B cable

Powe rDes k

Product information

7, 9, 11, 12,

3, 13, 21,

6, 7,

21–

Software

Technical assistance

Troubleshooting

Veo s un i ts

VGA

Wa rn i ng

Warranty

Web, Matrox

Setup

Supplied

Display unit Master unit Repeater unit

Display

2, 4, 15,

Master

Repeater

25–

14–

28 Matrox Veos – User Guide

Thank you for choosing Matrox

Please register online (http://www.matrox.com/graphics/registration) to be eligible for customer support, new product announcements, and information on special offers and upcoming events.

USA

Compliance

FCC Compliance Statement

Remark for the Matrox hardware products supported by this guide This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

WARNING Changes or modifications to this unit not expressly approved by the party responsible for the compliance could void the user’s authority to operate this equipment. The use of shielded cables for connection of the monitor to the card is required to meet FCC requirements.

CANADA

(English) Industry Canada Compliance Statement

Remark for the Matrox hardware products supported by this guide These digital apparatus does not exceed the Class A limits for radio noise emission from digital devices set out in the Radio Interference Regulation of Industry Canada.

(Français) Conformité avec les exigences du ministère de l’Industrie Canada

Remarque sur les produits matériels Matrox couverts par ce guide Ce present appareil numérique n’émet aucun bruit radioélectrique dépassant les limites applicables aux appareils numériques de Classe A prescrites dans le Règlement sur le brouillage radioélectrique édicté par Industrie Canada.

JAPAN

VCCI Compliance Statement

Remark for the Matrox hardware products supported by this guide This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may occur, in which case, the user may be required to take corrective actions.

EUROPE

(English) European user’s information – Declaration of Conformity

Remark for the Matrox hardware products supported by this guide These devices comply with EC Directive 89/336/EEC for a Class A digital device. They have been tested and found to comply with EN55022/CISPR22 and EN55024/CISPR24. In a domestic environment these products may cause radio interference in which case the user may be required to take adequate measures. To meet EC requirements, shielded cables must be used to connect the monitor and other peripherals to the card. These products have been tested in a typical class A compliant host system. It is assumed that these products will also achieve compliance in any class A compliant system.

(Français) Informations aux utilisateurs Européens – Déclaration de conformité

Remarque sur les produits matériels Matrox couverts par ce guide Ces unités sont conformes à la directive communautaire 89/336/EEC pour les unités numériques de classe A. Les tests effectués ont prouvé qu’elles sont conformes aux normes EN55022/CISPR22 et EN55024/CISPR24. Le fonctionnement de ces produits dans un environnement résidentiel peut causer des interférences radio, dans ce cas l’utilisateur peut être amené à prendre les mesures appropriées. Pour respecter les impératifs communautaires, les câbles de connexion entre le moniteur ou

autres périphériques et la carte doivent être blindés. Ces produits ont été testés dans un système hôte typique compatible classe A. On suppose qu’ils présenteront la même compatibilité dans tout système compatible classe A.

(Deutsch) Information für europäische Anwender – Konformitätserklärung

Anmerkung für die Matrox Hardware-Produktunterstützung durch dieses Handbuch Diese Geräte entsprechen EC Direktive 89/336/EEC für ein digitales Gerät Klasse A. Sie wurden getestet und entsprechen demnach EN55022/CISPR22 und EN55024/CISPR24. In einer Wohnumgebung können diese Produkte Funkinterferenzen erzeugen, und der Benutzer kann genötigt sein, entsprechende Maßnahmen zu ergreifen. Um EG-Anforderungen zu entsprechen, müssen zum Anschließen des Monitors und anderer Peripheriegeräte an die Karte abgeschirmte Kabel verwendet werden. Diese Produkt wurden in einem typischen, der Klasse A entsprechenden, Host-System getestet. Es wird davon ausgegangen, daß diese Produkte auch in jedem Klasse A entsprechenden System entsprechend funktionieren.

(Italiano) Informazioni per gli utenti europei – Dichiarazione di conformità

Nota per i prodotti hardware Matrox supportati da questa guida Questi dispositivi sono conformi alla direttiva CEE 89/336/EEC relativamente ai dispositivi digitali di Classe A. Sono stati provati e sono risultati conformi alle norme EN55022/CISPR22 e EN55024/CISPR24. In un ambiente domestico, questi prodotti possono causare radiointerferenze, nel qual caso all’utente potrebbe venire richiesto di prendere le misure adeguate. Per soddisfare i requisiti CEE, il monitor e le altre periferiche vanno collegati alla scheda grafica con cavi schermati. Questi prodotti sono stati provati in un tipico sistema host conforme alla classe A. Inoltre, si dà per scontato che questi prodotti acquisiranno la conformità in qualsiasi sistema conforme alla classe A.

(Español) Información para usuarios europeos – Declaración de conformidad

Observación referente a los productos de hardware de Matrox apoyados por este manual Estos dispositivos cumplen con la directiva de la CE 89/336/EEC para dispositivos digitales de Clase A. Dichos dispositivos han sido sometidos a prueba y se ha comprobado que cumplen con las normas EN55022/CISPR22 y EN55024/CISPR24. En entornos residenciales, estos productos pueden causar interferencias en las comunicaciones por radio; en tal caso el usuario deberá adoptar las medidas adecuadas. Para satisfacer las disposiciones de la CE, deberán utilizarse cables apantallados para conectar el monitor y demás periféricos a la tarjeta. Estos productos han sido sometidos a prueba en un típico sistema anfitrión que responde a los requisitos de la clase A. Se supone que estos productos cumplirán también con las normas en cualquier sistema que responda a los requisitos de la clase A.

EUROPE

(English) European user’s information – Directive on Waste Electrical and Electronic Equipment (WEEE)

Please refer to the Matrox Web site (www.matrox.com/environment/weee) for recycling information.

(Français) Informations aux utilisateurs Européens – Règlementation des déchets d’équipements électriques et électroniques (DEEE)

Se référer au site Web de Matrox (www.matrox.com/environment/weee) pour l’information concernant le recyclage.

(Deutsch) Information für europäische Anwender – Europäische Regelungen zu Elektround Elektronikaltgeräten

Bitte wenden Sie sich an der Matrox-Website (www.matrox.com/environment/weee) für Recycling-Informationen.

(WEEE)

(Italiano) Informazioni per gli utenti europei – Direttiva sui rifiuti di apparecchiature elettriche ed elettroniche (RAEE)

Si prega di riferirsi al sito Web Matrox (www.matrox.com/environment/weee) per le informazioni di riciclaggio.

FranceAvertissement sur l’épilepsie

À lire avant toute utilisation d’un jeu vidéo par vous-même ou votre enfant Certaines personnes sont susceptibles de faire des crises d’épilepsie ou d’avoir des pertes de conscience à la vue de certains types de lumières clignotantes ou d’éléments fréquents dans notre environnement quotidien. Ces personnes s’exposent à des crises lorsqu’elles regardent certaines images télévisées ou qu’elles jouent à certains jeux vidéo. Ces phénomènes peuvent apparaître alors même que le sujet n’a pas d’antécédent médical ou n’a jamais été confronté à une crise d’épilepsie.

Si vous-même ou un membre de votre famille avez déjà présenté des symptômes liés à l’épilepsie (crise ou perte de conscience) en présence de stimulations lumineuses, veuillez consulter votre médecin avant toute utilisation.

Nous conseillons aux parents d’être attentifs à leurs enfants lorsqu’ils jouent avec des jeux vidéo. Si vous-même ou votre enfant présentez un des symptômes suivants: vertige, trouble de la vision, contraction des yeux ou des muscles, perte de conscience, trouble de l’orientation, mouvement involontaire ou convulsion, veuillez immédiatement cesser de jouer et consultez un médecin.

Précautions à prendre dans tous les cas pour l’utilisation d’un jeu vidéo • Ne vous tenez pas trop près de l’écran. • Jouez à bonne distance de l’écran de TV et aussi loin que le permet le cordon de raccordement. • Utilisez de préférence les jeux de vidéo sur un écran de petite taille. • Évitez de jouer si vous êtes fatigué ou si vous manquez de sommeil. • Assurez-vous que vous jouez dans une pièce bien éclairée. • En cours d’utilisation, faites des pauses de dix à quinze minutes toutes les heures.

Copyright © 2008 Matrox Graphics Inc. • (English) All rights reserved. • (Français) Tous droits réservés. • (Deutsch) Alle Rechte vorbehalten. • (Italiano) Tutti i diritti riservati. • (Español) Reservados todos los derechos.

Trademarks

Trademarks • Marques déposées • Warenzeichen • Marchi registrati • Marcas registradas

Matrox Electronic Systems Ltd. /

Matrox Graphics Inc.................................................. Matrox

Adobe Systems Inc. .................................................Acrobat

Apple Computer, Inc. ...............................................Apple®, Mac®, Mac OS

Belden Inc. ............................................................... Belden

Dolby Laboratories, Inc. ............................................ Dolby®, Dolby Digital

Intel Corporation ....................................................... Intel®, Pentium

International Business Machines Corporation ..........IBM®, VGA

Macrovision Corporation........................................... Macrovision™

Microsoft Corporation ............................................... Aero™, Direct3D

Silicon Graphics, Inc. ................................................OpenGL

Silicon Image, Inc......................................................PanelLink™

U.S. Environmental Protection Agency ..................... Energy Star™

, DualHead®, CenterWINDOW™, DVDMax™, GigaColor™, ASM™, ATC™, AuroraVX3mp™, AuroraVX™, DualHead2Go™, Epic

™, Equinox™, Extio™, G400™, G450™, G550™, Marvel™, MED2mp™, MED2mp-DVI™, MED3mp-DVI™, MED4mp™, MED5mp-DVI™, MED5mp™, Millennium™, MMS™, Multi-Monitor Series™, MultiDesk™, P650™, P650™ Low-profile, P690™, P750™, Parhelia™, Parhelia™ APVe, Parhelia-512™, Parhelia-LX™, Parhelia HR256™, PJ4OLP™, PowerDesk™, PowerSpace™, QID™, Quad Information Display™, RAD™, Quick Connect™, MaxVIEW™, MGA™, MGA-G100™, MGA-G200™, Onyx™, PixelTOUCH™, PrecisionCAD™, Precision SGT™, QuickDesk™, RAD2mp™, RAD3mp™, RAD9mp™, RAD PCI™, RAD PCIe™, RADQ2mp™, Rainbow Runner

, SonoVUE™, SPECTRUM™, TheatreVUE™, TripleHead™, TripleHead2Go™, Veos™, Xenia™

Microsoft

, Windows Server®, Windows Vista™

, Reader

, DirectDraw®, DirectShow™, DirectX™,

, MS-DOS®, PowerPoint®, WindowsST®, Windows

• (English) Registered trademarks are registered in the United States, Canada, and/or other countries. All other nationally and internationally recognized trademarks and tradenames are hereby acknowledged. • (Français) Les marques déposées sont déposées aux États-Unis, au Canada et/ou dans d’autres pays. Toutes les autres marques et tous les autres noms déposés reconnus nationalement ou internationalement sont également reconnus par les présentes. • (Deutsch) Die eingetragenen Warenzeichen sind in den USA, Kanada und/oder anderen Ländern registriert. Alle sonstigen national und international bekannten Warenzeichen und Produktnamen werden hiermit anerkannt. • (Italiano) I marchi registrati sono registrati negli Stati Uniti, in Canada e/o in altri paesi. Tutti gli altri marchi registrati e nomi commerciali riconosciuti a livello nazionale e internazionale sono ugualmente riconosciuti qui. • (Español) Las marcas registradas están registradas en los EE.UU., Canadá u otros países. Por medio del presente se reconocen todas las demás marcas y nombres comerciales reconocidos a nivel nacional e internacional.

Disclaimer

(English) Disclaimer

THE INFORMATION IN THIS GUIDE IS SUBJECT TO CHANGE AT ANY TIME AND WITHOUT NOTICE. Matrox Graphics Inc. reserves the right to make changes in specifications at any time and without notice. The

information provided by this document is believed to be accurate and reliable. However, no responsibility is assumed by Matrox Graphics Inc. for its use; nor for any infringements of patents or other rights of third parties resulting from its use. No license is granted under any patents or patent rights of Matrox Graphics Inc.

(Français) Responsabilité

LES INFORMATIONS CONTENUES DANS CE MANUEL PEUVENT ÊTRE MODIFIÉES À TOUT MOMENT SANS PRÉAVIS.

Matrox Graphics Inc. se réserve le droit de modifier les spécifications à tout moment sans préavis. Les informations contenues dans ce manuel sont reconnues comme étant précises et fiables. Cependant, Matrox Graphics Inc. n’assume aucune responsabilité concernant leur utilisation, ni leur contrefaçon ou les autres droits des tiers résultant de leur utilisation. Aucune licence n’est accordée sur aucun brevet ou droit d’exploiter un brevet de Matrox Graphics Inc.

(Deutsch) Haftungsablehnungserklärung

DIE IN DIESEM HANDBUCH ENTHALTENEN ANGABEN UND DATEN KÖNNEN OHNE VORHERIGE ANKÜNDIGUNG GEÄNDERT WERDEN.

Die Matrox Graphics Inc. behält sich das Recht vor, jederzeit und ohne Ankündigung technische Daten zu ändern. Es wird keine Garantie für die Richtigkeit des Inhalts dieses Handbuchs übernommen. Weiterhin übernimmt die Matrox Graphics Inc. keinerlei Verantwortung für die Benutzung dieses Handbuchs, weder für Verstöße gegen Patentrechte noch für andere Rechte Dritter, die aus seinem Gebrauch resultieren mögen. Es werden keinerlei Lizenzrechte gewährt für sämtliche Patente oder Patentrechte der Matrox Graphics Inc.

(Italiano) Discrezionalità

LE INFORMAZIONI CONTENUTE NEL PRESENTE DOCUMENTO SONO SOGGETTE A MODIFICHE SENZA PREAVVISO.

Matrox Graphics Inc. si riserva il diritto di apportare variazioni di qualunque tipo alle specifiche tecniche in qualunque momento e senza alcun preavviso. Le informazioni contenute in questa documentazione sono ritenute corrette e attendibili. In ogni caso, non è imputabile a Matrox Graphics Inc. nessuna responsabilità per il loro utilizzo, come nessuna violazione a brevetti o diritti di altri produttori derivante dal loro utilizzo.

(Español) Renuncia

LA INFORMACION QUE CONTIENE EL PRESENTE MANUAL ESTA SUJETA A CAMBIOS SIN PREVIO AVISO EN CUALQUIER MOMENTO.

Matrox Graphics Inc. se reserva el derecho de realizar modificaciones en cualquier momento y sin previo aviso. La información facilitada en este documento se considera que es exacta y fiable. Sin embargo, Matrox Graphics Inc. no asume ninguna responsabilidad por su uso; ni por cualquier infracción de patentes u otros derechos de terceras partes derivados de su uso. No se concede ninguna licencia bajo cualesquiera patentes o derechos de patentes de Matrox Graphics Inc.

Matrox Graphics Inc.

1055 Saint Regis Boulevard Dorval, Quebec, Canada H9P 2T4

North America: 1-800-361-1408 International: (514) 822-6000

Email: graphics@matrox.com

Web site : www.matrox.com/graphics Technical support:

www.matrox.com/graphics/support

To locate the sales office nearest you, visit

www.matrox.com/graphics/contact

Matrox VEOS user guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Overview

Hardware supplied

Additional hardware required

Installation overview

Connection setup

Description of indicator lights

Software setup

Accessing PowerDesk

Troubleshooting

Product information

Specifications

Notes

Customer support

Matrox Web

If you have a problem

Where to get information

Warranty

Software license agreement

Index

Thank you for choosing Matrox

Compliance

Trademarks

Disclaimer