MATROX QID PRO User Manual

Download

Graphics Solutions for Professionals

ENGLISH

www.matrox.com/graphics

matrox QID Series

QID • QID Pro • QID Low-profile

User Guide

10876-301-0221

2008.01.11

Overview

Thank you for purchasing a Matro x QID Series (Quad Information Display) graphics card. This product is a high-performance graphics card that plugs into an expansion slot inside your personal computer. With a M atrox QID Series card, you can use 4 computer monitors at a time. Also with a Matro x Q ID graph ics ca rd, you can use TVs instead of computer m onitors.

Hardware supplied

Matrox QID and QID Pro

Matrox QID Series card

(AGP card shown)

2 DVI dual-monitor cables 4 DVI-to-HD15 adapters

Matrox QID Low-profile PCI and PCIe

Matrox QID Series card

(Low-profile PCI card shown)

1 DVI quad-monitor cable 4 DVI-to-HD15 adapters

Software supplied (for Windows 2000/XP)

Matrox PowerDesk-SE –

Other software –

to use your Matrox graphics hardware

see the CD-ROM

Readme

file

2 Matrox QID Series – User Guide

Installation overview

Note:

If your Matr o x prod uct is alread y partially or fully in stalled on you r comp uter, some or all the installation information in this guide may not ap ply to you. However , this information may be useful if y ou need to reinstall your M a trox product .

To insta ll your Matrox product:

Install the Matrox card – see “Hardw are installation”, page 4.

Connect your monitors – see “Connection setup ”, page7.

Install the software – see “Software setup”, page 10.

Matrox QID Series – User Guide 3

Hardware installation

This section describes how to install you r Matrox card . F or information specific to your co mputer , like how to remove its cover, see your syst em ma nu al.

WARNING:

To avoid personal injury and to prevent damage to your computer or Matrox hardware, turn off y our c om put er, unplug it, and then wait fo r it t o coo l befo re y o u insta ll your Matrox product and touc h any of the internal parts of your comp uter.

While you r computer is turned off but still pl ug ged in, some electrical current is supplied to the motherboard. This current may p revent newly installed hardwar e fr o m working properly.

Also, static electricity can severely damage electro nic parts. Before t ouching an y electr onic parts, drain static electricity from your body (fo r exam ple, by t ouching the metal frame of your compu ter). W hen handling a c ard, carefully h old it by i ts edges and av oid touc hing its circuitry.

Note:

Most Matro x lo w-pr ofile graphics cards ship with standard (ATX) brackets compatible with most systems. If you have a low-p ro file system, you may need to change the standard bracket on your graphics card t o a low-pro file bracket. For m ore information, see “Replacing brackets on a low-profile graphics card”, page 6.

1 Open your computer and

remove your existing graphics

card

If a graphics card your computer, skip to step2.

Using Windows currently installed display dri vers. Restart your computer for the changes to take effect.

After your computer restarts, you’re prompted to install driv ers fo r the new graphics hardware detected. Click

Cancel

isn’t

already installed in

Add/Remove Programs

Control Panel

, remove any

in the

* With multi-display mode, you may be able to use your existing graphics card. For Windows 2000/XP, see Windows 2000/XP

online help under “Install addit io nal mo nitors”.

4 Matrox QID Series – User Guide

Turn off your comput er and all peripherals such as your mo nit or or p rinter.

Open the computer and remo ve your existing graphics card (if any). (If graphics hardware is built into the motherboard of your computer, you may need to disable it manually . For mo re information, see your system manual.)

2 Choose an expansion slot

Most computers have different types of

(Back of computer)

AGP slot

expansion slots. Choose an AGP, PCI, or PCI Express ×16 (PCIe) slot, depending on the type of Matrox card you have. I f y ou ha ve a PCI card, your card suppo rts both 64-bit

PCI

Express

slots

(×1)

and 32-bit PCI slots. Your system manual should identify the location of each type of expansion slot in your computer.

Note:

If you’ re using a PCI graphics card in a PCI 64-bit compatible slot, yo ur choice of PCI

PCI

slots

(32-bit)

slot may affect your card or system performance. For more information, see your computer manual.

WARNING:

Inserti ng your Matrox card into the wrong type of slot could damage your card, your computer, or both.

If you have a PCI card and the versions (32- or 64-bit) of your card and PCI

AGP card

expansion slot are different, onl y part of the card’s edge connector (the part closest to the bracket) or expansion slot (the part closest to the back of the computer) should be used.

PCI card

32-bit

(×16)

(64-bit)

64-bit

PCI Express x16 card

Matrox QID Series – User Guide 5

×1

×4

×8

×16

3 Insert your Matrox card

Position your Matrox car d o v e r the expansion slot you’ve chosen.

Push the card i n firmly and ev enly u ntil it’ s fully seated in the slo t.

Secure the bracket of your Matrox card to the computer frame.

Replacing brackets on a low-profile graphics card

Most Matrox low-profile graphics cards ship with A TX b rack ets c omp atible with most systems. The following explains how to change brack ets on y ou r Matrox produ ct.

Remove the cu rr ent b racket from your Matrox graphics card by removing the screw ( of the graphics card, then the nuts (

) on either side of the

monitor connector.

) on top

Attach and fasten the new bracket with the two nuts you just removed.

6 Matrox QID Series – User Guide

ATX bracket

Low-profile

bracket

Connection setup

This section describes how to connect computer monit ors to your Matrox product.

Note: Windows 2000/XP and DOS

use TV output with your Matrox product, you need dual-TV-output cables. For more information, see

“TV output ”, page13.

To use 4 computer mo nitors at a time, make su re your moni tors support the sa me monitor s ettings (such as display resolution and refr esh rates). All yo ur mo nitors must be of the same type, either analog or digital.

While using 4 monitors at the same time, certain limitations ma y apply . F or mo re information, see

“Display information”, page 34.

1 Connect your dual-monitor

– If you want to

Dual-TV-output cable

cables or quad-monitor cable

QID and QID Pro

dual-monitor cables to the connectors on the bracket of your Matr ox card. Make sure the connectors are pr o perly fastened.

WARNING:

avoid damaging the LFH-60 connector on your dualmonitor cable or on your graphics card, carefully insert the connector on your dual-monitor cable as straight as possible into the connector on y ou r graphics car d . Specifically , inse rting the con nectors into each other at an angle is likely to bend and damage the pins on the connector of the dual-monitor cable.

– Attach your Matrox

Dual-monitor

cable

Matrox QID Series – User Guide 7

QID Low-profile PCI and PCIe

– Attach your quad-monitor cab le to the connector on the bracket of your M atrox card. Make sure the connectors are properly fastened.

2 Connect your monitors

If your monitor has an HD-15 connector, use a DVI-to-HD15 adapte r incl ud ed with your product to connect your monitor cable to your dual-monitor cable.

If your monitor has a DVI connect o r, connect your mo nitor cable directly to the dual-monitor cable without using a D VI-toHD15 adapter.

Quad-monitor

cable

HD-15

connector

DVI-to-HD15

adapter

DVI

connector

Make sure all connectors are properly fastened.

Note:

Monitors are num bered consecutively based on wh ic h c onnector each is attached to. Nu mbering starts with the

primary display

displays information when you restart your comput er . If another graphics card is installed in your computer, display numbering may be diffe rent

8 Matrox QID Series – User Guide

– the one that first

DVI connector

QID and QID Pro QID Low-profile

PCI and PCIe

Note:

To connect a

digital

monitor (a monitor that uses digital input, usually a flat panel monitor) to your Matr ox product, your monitor must h a v e a DVI connector.

HD-15 connector (analog)

Some monitors with DVI connect ors support both digital and analog input. If

DVI connector

(DVI-D: digital)

DVI connector

(DVI-I: analog/digital)

you ’re using one of these monitors with your Matrox product, make sure it’s co nfig ured to use the co rr ect type of inpu t. For more information, see your monitor doc um entatio n.

Your M atrox card is now installed. Restart your computer and install your M atr ox software (see

“Software setup ”, page10).

Matrox QID Series – User Guide 9

Software setup

Note:

This guide has referen ces that are specific to the Matro x installation CD-ROM . If your M atrox product wasn’t packaged by Matrox (for ex ample, if it was included with your com pu t er) , y our product may not incl u de this CD-ROM.

If you don’t have this CD-ROM, certain refere nc es in this guide may not reflect the software yo u have. For more information, see other software documentation provided by your syste m v e ndor.

This section describes how to install M atrox software for

2000/XP

You ma y need administrator rights to install certain software. For more information, see Windows documentation or contact your system administrator.

1 Install display driver

Note: Windows XP SP2 (Service Pack 2)

unsupported by your pr od uct when your Matrox product is detected as new hardware. If you aren’t prom pt ed to install a display driver, display driver on your Matrox installation CD-ROM before you restart.

If you do restart your computer, see page 18 for more information on reinstalling your display driver.

Windows detects new hardware when you restart. If Matrox display drivers haven’t been previously installed, Windows promp ts yo u t o install a display driver. Follo w the on-scr een instructions. There are two display driver versions available for your Matrox Q ID Series product:

Version 1.x (SE):

maximum single display resolution of 1600 × 1200. This version also supports TV output for all Matrox QID Series graphics cards.

Supports multi-disp lay with 4 displays in stre tched mode

Windows

– Windo ws may install a Matro x display driver

DON’T RESTART

your system. Install the

only

with a

Version 2.x (SE):

independent modes with a maximum display resolution of 1600 × 1200. This version doesn’t su pp ort TV outpu t.

(The Matrox Wind ows 2000/XP display drivers are respectively in the

Win2kXP_2x

10 Matrox QID Series – User Guide

folders of your Matrox installation CD-ROM.)

Supports multi-display with up to 4 displa ys in stretched and

Win2kXP_1x

and

2 Install optional software

After your computer has restarted, insert (or reinsert) the Matrox installation CD-ROM in your CD-ROM driv e – the CD-ROM installation program automatically starts.

program shows you a list of ite ms you can install and info rmation you can acc ess. Follow the on-screen instructions.

3 Configure your monitor settings

To take full advantag e of your graphics card, make sure the monitor settings for the main monitor are supported by

Right-click your Windows desktop background, then click

Advanced

If “ Under

Click OK " OK.

Monitor

Hide modes that this monitor cannot display

Screen refresh rate

all

4 monitors (or TVs ) connected to yo ur graph ics card:

Properties

” is available, make sure it’s enabled.

, select the highest refresh rate listed.

Settings

For more information on Windows monit or settings, see W ind o w s d ocu mentation.

This

WARNING:

If incorrect software monitor settings are applied,

some

monitors can be

permanently damaged. For more information, see your monitor manual.

4 Set up your display software

Use M atro x P ow erDesk software to change c ertain display settings or acc ess Matr ox feat ures. To access PowerDesk, double-click its icon ( ) on your Windo w s taskbar. To see the Pow erD esk ico n in W ind o ws XP, you may need to c lick the

Show hidden icons

button ( ) on your Windows taskbar. For more info rmation o n how to use Matr ox PowerDesk, see the online help.

5 Adjust your display resolution

Depending on the versio n of y o u r dis pl ay driver, your multi-disp lay setup changes when using a low display resolution (for example, 800 × 600) in stretched mode.

Version 1.x (SE):

While using a low display resolution , this version uses clone mode

(instead of stretched mode) for all your displays.

Version 2.x (SE):

While using a low display resolution , this version uses single display

mode (instead of stretched m od e) for your main display.

* If Windows doesn’t automatically start the setup program, you can start it manually from the root folder of the CD-ROM.

Matrox QID Series – User Guide 11

To set your displa y re solu tion:

Right-click your Windows desktop background, then click

Move the

Click OK or

Note:

Screen area

Apply

(Windows 2000) or

Screen resolution

for your changes to take effect.

For the latest display driver and user guide for your pro du ct, chec k the Matrox

Properties

Settings

(Windows XP ) slid er.

Technical Support Web site (www .matrox.com/graphics/support). A more recent display driver may support more features and may offer increased capabilities (such as higher display resolutions).

12 Matrox QID Series – User Guide

TV output

With your Matrox pr odu ct, y ou can use T V-outpu t cables (sold separately) instead of multi-monitor cables to view or record you r displays with TVs or video r ecord ers. If you hav e a regular Matro x product, you need dual-TV-output cab les. If you have a low-profile product, you need a quad-TV-output cable. To purchase Matrox TV -output cables for your product, see the Matrox online store (http://shopmatro x.c om). This section describes how to use the

Connection setup

1 Turn off computer

Wind ows 20 00/XP –

, then turn off your computer.

TV output

feature.

T o shut down your computer, click

Start

TV-output cable

(Dual-cable shown)

Shut Down

Shut down

WARNING:

Don’t c hange mo nitor c onnection s while y our c ompu ter is turned on. W h ile your comput er is turned on, it ma y be using moni tor settings that are specific t o the current monitor connections.

If a display device (monitor, TV or video recor d er) is co nnect ed while your co mp u te r is using settings intended for another display device, the display of the new device may be garbled or unusable.

Some

devices may be permanently damag ed if inc orrect s ettings are

used.

2 Replace your multi-monitor

cables

Disconnect any compu t er monitor

Dual-TV-

output cable

connected to your du al-m onitor cables or to your quad-monitor cable.

Detach any multi-monitor cable from your Matrox card.

Attach your dual-TV-output cables or quad-TV-output cable to your Matrox graphics card .

Dual-monitor cable

Matrox QID Series – User Guide 13

3 Connect video output

To connect to a TV or a video recorder, you’ll need a composite video (RCA) or S-video cable.

If your video device (a TV or a video recorder) didn’t come with one of these cables, these types of cable are available at most electronics stores. The type of cable you use depends on what your video device supports. Many video devices support composite video connections, and some higher-quality video devices support S-video connections.

For each TV or video recorder, you want to connect to your M atrox product:

Attach one end of yo ur composit e video or S-video cable to the appropriate connector on your T V-output cable.

Attach the other end to the connector on your T V

VIDEO IN

†

or video

recorder.

Before viewing or recording video output directly from your computer, make sure your TV or video recorder is set up to use switch, set it to

VIDEO

; or if your video recorder has a

TV or video recorder

using composite video

Composite video (RCA) cable

Dual-TV-

output cabl e

(Note: Using the Matrox composite

line

input. For example, if your TV has a

video and S-video connectors at the

same time is optional.)

TUNER/LINE

switch, set it to

TV or video

recorder using

S-video

S-video cable

TV/VIDEO

LINE

Optionally , if you use the c omposite video

and

S-video connectors on your TV-output cable,

you can directly connect two different video devices at the same time. To view

and

record output from the same Matrox video connector, y ou can connect it to a video recorder and connect the video rec order to a TV. For more information, see your video recorder and TV manuals.

* The labels on your devices may not be consistent with what’s in this guide. Different manufacturers sometimes use different labels

for the same type of controls and connectors. For example, the

). To match labels, see the documentation for your video devices.

† If your TV only has an antenna or cable TV connector, you can use an

modulators are available at most electronics stores.

14 Matrox QID Series – User Guide

VIDEO IN

connector on your TV may be labeled

RF modulator

to connect it to your Matrox card. RF

VIDEO 1

(or

VIDEO

4 Connect audio output

T ypically , the audio outp ut from a c omputer comes from speakers connected to your computer. If you prefer, you can hear or record the sound output from your computer using the same TV or video recorder you connect to your graphics card. To do this, you need an audio cab le with a stereo jack on one end and two R CA connectors on the other end. If you don’t have this type of cable, you can buy one at most consumer electronics stores.

Plug the stereo-jack end of the audio

cable into the

connector on your com puter.

Plug the other end of the cable into the

left (

) and right (R) connectors of yo ur video device. For more information, see y ou r s ou nd c ard manual.

SCART information

LINE OUT

AUDIO IN

()

TV or video

recorder

Audio connectors

Some video devices in Europe only have SCART connectors. This type of connector includes video and audio, whereas composite or S-video connect ors include only video .

If your video d evices

only

have SCAR T connecto rs, you need SCAR T cables to conn ect to your M atrox

product. If you want t o use SCART cables, contact your Matro x r ep resentative.

* If your computer has no audio

computer sound output goes to the video device you connected to.

LINE OUT

connector, you can use its

SPKR

(speaker) connector instead. In this case, all your

Matrox QID Series – User Guide 15

Software setup

If a TV or video recorder is connected to your Matrox product, you can use TV output mode to view or record your display on your TV or video recorder. (T o connect video devices to your computer, see

page 13.)

TV settings have lower resolu tions and refresh rates than typical computer monitor settings. Lower refresh rates may result in more noticeable flicker.

Note:

T wo TV standar ds are supported for TV output. The NTSC stand ard is used in North America and Japan, among other places. The PAL standard is used in most of Western Europe and in China, among other plac es.

If an incorrect TV standard is select ed in M atro x softw are, the ou tput fr om y our c omput er may not appear or record properly on your TV or your video recorder. To find out wha t standard your TV or video recorder supports, see its documentation.

Wind ows 2000/XP –

T o adjust TV settings, access the

Multi-Display Setup

Matrox product (see “Set up your display software”, page 11).

DOS –

To change TV standard, insert your Matrox installation CD-ROM. Run the program from the select the correct TV standard , the n clic k program, see the

Sysutils

folder on your Matrox CD-ROM. Click

. For more information on h o w to u se this

Readme

file in the

Sysutils

folder .

dialog box for your

PBIOSWin

Change TV Standard

and

16 Matrox QID Series – User Guide

Troubleshooting

Basic procedures

This section explains basic proced ures that are referred to b y so me tr oubleshooting items in this guide.

Restarting in VGA mode

Wind ows 2000/XP

Graphics – Main troubleshooting

This section addresses possible problems that could prevent you from using your computer .

– What follows is information o n ho w to r estart your c o mpu ter in

Click

Start

Shut Down

your version and c onfig uration of Windows, this part of the st ep ma y not be nec essary .) If your primary monitor is unusable, see your system manual for information on how to

restart your computer using a hardware control.

Before

Window s starts, press [F8] for the W ind o w s startup menu to appear. (If [F8]

doesn’t work, instead try pressing and holding [Ctrl] before Windows starts.) Select “VGA mode”, then press [Enter].

Restart

" OK* to restart your computer. (* Depending on

VGA mode

Problem Computer doesn’t display information or boot af ter Matrox card is

installed

Cause

Solution

Cause

Solution

Your Matrox card may not be properly installed. Make sure y our Matrox card is properly installed. Specifically, mak e su re the card is firmly

inserted in its expansion slot and that all connections to it are firmly in place. For more information, see “Hardwar e installation”, page 4.

There may be unsupported graphics hardware in y our computer. If an unsupported graphics card is plugged into an expansion slot, remove it. If graphics hardware is built int o your computer motherboard, your system ma y not have

automatically disabled it when you inserted your Matro x card. Chec k your system manual for instructions on how to disable your computer built-in graphics hardware.

Matrox QID Series – User Guide 17

Cause

Your co mputer BIOS (Basic Input/Outp u t S ystem) may not be up to date. F o r m or e information on your computer BIOS, see your system manual.

Solution

Reinstall your pr evious graphics card and, if possible, updat e yo ur compu ter BIOS. This can usually be done with software from the manufacturer of your computer. Contact your system vendor or manufacturer to get a BIOS up date for your computer.

To get the correct BIO S updat e, you may need to know the serial num ber y ou r c omputer displays when it restarts. (This number is usually in the lower-left corner of the display.)

Problem Wrong color balance, screen image off-center, or no picture at all

Cause

Solution

Cause

Solution

Windows XP Service Pack 2

– Windows Service P ack 2 has installed a version of the Matrox

display driver that doesn’t support your Matrox product. Y ou need to install a displa y driver that supports your M atrox pr oduct. To reinstall the display

driver, you first need to restart your computer in VGA mode (see “Restarting in VGA m ode”,

page 17). While in VGA mod e, install the Matro x displa y driver on the installation CD-R OM

provided with your prod u ct. If no CD w as provided with your product, see the Matrox Technical Support Web site (www .matrox.com/graphics/support) to download a display driver.

Your monit or video controls may be improperly set. Adjust your monitor c ontr ols (brightness, contrast, and so on). For more information, see

your monitor manual.

Cause

Solution

Your monitor may not be properly connected. Make sure you r monit o r is pro perly connected to the correct connector on y our Matrox

graphics card (see “Connect your d ual-m onitor cables or quad-monitor cable”, page 7).

Solution

Cause

Make sure the monitor power cable is firmly in place.

If display problems occur after the startup screen of your operating system, y o ur softwar e monitor settings may be incorrect.

Solution

Make sure correct software monitor settings are selected. If your primary display is still usable , see “Configure your monitor settings”, page11.

Otherwise, see the next troubleshooting item.

18 Matrox QID Series – User Guide

Problem After the startup screen, or after display settings are changed, the

screen image is garbled or unusable

(blank screen, rolling or overlapping screen images)

Cause

Analog monitors only –

The Matrox display driver may be trying to use settings your monitor doesn ’t support. This can happen if a mo nitor was never selected in the softw are and the display resolution was chang ed to one your monitor doesn’t support, or if the monitor connected to your computer was changed without it being changed in the software. One of your monitors ma y not sup port the monitor settings of the main monitor.

Solution

Cause

Solution

WARNING:

If incorrect software monitor settings are applied,

some

monitors can be

permanently damaged. For more information, see your monitor manual.

Make sure the correct monitor is selected in Windo w s.

Wind ows 2000/XP –

If your primary display is unusable, restart your computer in VGA mode (see “Restarting

in VGA mode”, page 17).

Right-click your Windows desktop background, then click

Move the to its lowest setting, then click

Restart your computer normally.

Make sure the correct monitor is selected in Windo w s (see “C onfigure your monito r

Screen area

(Windows 2000) or

Screen resolution

Properties

Settings

(Windows XP) slider down

settings”, page 11).

If necessary, restor e your original display settings (see steps 2 and 3).

Note:

In multi-display mode, all the monitors connected to your graphics card use the

monitor settings of the main monitor (the monitor conn ected to c onnector

of your

Matrox pr oduct). Mak e sure you’r e using monitor settings supported by all your m onitors.

Files on your system may hav e been deleted or co rrupted. Remove, then reinstall Matrox software:

Note:

Before removing software, make sur e y ou ha v e all the necessary files to reinstall

software that may still be needed. Also, make sure the display driv er y ou reinstall supports

all

Matrox prod u cts in your c om pu t er.

Matrox QID Series – User Guide 19

Wind ows 2000/XP –

If your primary display is currently unusable, restart your computer in safe mode or VGA mod e (see “Restarting in VGA mode ”, page17).

To remove Matrox software:

Click

Start

Settings

* "

Control Panel

Matrox PowerDesk-HF and Driver

Add/Remove Programs

Change/Remove

Yes

. (* Depending on

(double -c li ck *)

your version and c on figu ratio n of Windows, this part of the step may not be necessary.)

Click No if you’re asked to restart your compute r.

Click

Matrox PowerDesk-SE

Restart your computer.

After remo ving Matro x software, install the late st display drive r for your M atrox graphics

Change/Remove

Yes

card. You may also need to reinstall other Matrox software.

Note: Windo ws 2000 /XP –

You m a y ne ed ad mi ni strat o r right s to re mo v e c erta in so ftw ar e.

For more information, see Windows docu me ntation.

Graphics – Extra troubleshooting

The following are extra toubleshooting items related to graphics hard w are.

Problem Can’t use Windows, Windows reports a configuration error, and/or

can’t install or u ninstall display driver

Cause

Solution

Cause

Solution

Note: Windows 2000/XP

For more information, see Windows docu me ntation.

The problem ma y be specific t o th e mothe rboar d in your computer. There may be a software up dat e available for your motherboard. To find out what

motherboard model your co mputer is using, see your syst em manual. For m ore information, contact the maker of your motherboard or computer. Man y motherboard or computer manufacturers have software updates available on their Web site.

Files on your system may hav e been deleted or co rrupted. Remove, then reinstall Matrox softwar e. For more information, see page19.

– You ma y need admi nistrator rights to install certain software.

20 Matrox QID Series – User Guide

Problem Monitor settings aren’t automatically detected

Cause

Solution

Cause

Solution

WARNING:

unusable and

If incorrect software monitor settings are used, your display may become

some

monitors c an be per manently d amaged. For more infor mation, see

your monitor manual.

Note: Windows 2000/XP –

Right-click your Windows desktop background, then click

Advanced

clicking

If you see the name of your monitor or “Plug-and-Pla y”, your monitor settings are

Monitor

Advanced

To check if y ou r monitor settings are properly selected:

Properties

Settings

. If you ’re using multi-dis p lay mode, select a display befor e

properly selected. If you see the wrong monitor name or

Default monitor

, your monitor settings aren ’t

properly selected.

Your monitor may not be Plug-and-Play. Most new monitors are Plug-and-Play but many older ones aren’t. Software can’t automa tically det ect settings for moni tors that aren’t Plugand-Play.

Manually select your monitor settings in the software. For Windows 2000/XP, see “Configure

your monitor settings”, page11.

If a monitor was changed or added while Windows was running, the new monito r ma y not be detected by the software.

Restart your computer. If your monitor is a Plug-and-Play (DDC) monitor, it should be automatically detected by the software.

Problem Built-in network card doesn’t work after multi-monitor graphics card

is installed

Cause

Solution

The installation of a multi-monitor graphics card may have caused your computer to reallocate system resources.

Try reinstalling your network drivers. Try moving your M a tro x multi-m onito r graphics car d t o anothe r P CI slot in yo ur c o mputer.

Matrox QID Series – User Guide 21

Problem 3D and video programs don’t work

Note:

OpenGL acceleration is only a vail able on the Matro x QID P ro.

Cause

Solution

Cause

Solution

Your M atrox card ma y be in a “ sla v e ” ex pansion slot on a c ompu ter that m ak es a distinction between bus mastering and slave slots.

Change slots – Shut down your computer, disconnect it from the power supply, remove your Matro x car d and then insert it into a differ ent PCI expansion slot. For instructions on how to safely install your Matrox card, see “Hardware installation”, page 4.

Change settings in your computer BIOS setup utility. If your comput er has the option s o f enablin g Pl ug -and -Play detection, or assigning an IRQ

to a VGA adap ter, mak e sure they’re enabled. If your computer d oesn’t have these options, you may be ab le to manually assign an IR Q to y our graphics card using the BIOS setup utility .

For more information on the BIOS setup utility of y ou r c omputer, see your system manual or contact your system manufacturer.

Your computer’s other BIOS settings ma y be inc orrect. Reset your computer BIOS settings to the factory defaults using your computer’s built-in

BIOS setup utility . The fact ory defaults are usually the “ s afest ” settings. Check your system manual for more information.

Problem After game for Windows 2000/XP starts, monitor doesn’t display

properly

(blank screen, rolling or overlappi ng screen images)

Cause

Solution

22 Matrox QID Series – User Guide

If your game uses a low-resolution (640 × 480 and below), full-screen display mode, your monitor may not support the refresh rate the Matrox driver is using.

Wind ows 2000/XP –

If the game is still running in full-screen mode and y ou r moni tor is unusable, exit the game. To do this, press [Alt]+[Tab] Windows taskbar, then click

Make sure the correct monitor is selected in Windo w s (see “C onfigure your monito r

once

, right-click the name of the game on the

settings”, page 11).

Usi

ng multiple

displays…

Problem Using multiple displays under Windows 2000/XP, program doesn’t

work with main graphics card

Cause

Solution

Y our main graphics card ma y not be controlling your primary display. The graphics card that controls your primary display is the o ne that first display s information when y ou restart y our computer.

A program that doesn ’t rec ognize multip le displays ma y not w ork with a graphics card un less it’s controlling your primary display.

Y our c omputer BIOS (Basic Inp ut/Output Syst em) and the slot type (AGP, PCI, or PCIe – see

“Choose an expansion slot”, page5) of each graphics card help determine which graphics

card controls y ou r prim ary displa y. If you’re having problems with a program that can be moved on your Windows desktop, run

this program on your primary display. Make sure the program window doesn’t overlap any other display. If the program doesn’t work with the graphics card controlling your primary display, or you want your main graphics card to c o ntrol your primary display, see the other solutions.

Change the configu ration of y our co mputer BIOS so t hat the slot type of y our main graphic s card has priority for becoming the primary display. For information o n how to chang e y our comp uter BI OS settings, see your system manual.

If your computer BIOS doesn’t let you select which slot type has priority for becoming the primary display, a BIOS updat e ma y be available to let you do this. (The BIOS of most computers can be updated with software.) For a possible BIOS update for your comput er, contact your system vendor.

If there’s a graphics controller built into the motherboard of your computer, by changing your computer BIOS settings, you may be able to change which device controls your primary display . F o r mor e info rmation, see you r system manu al.

If you don’t need to use the graphics card that’s contr olling y ou r primary displa y, remo ve it from your computer. If your primary display is controlled by the motherboard of your computer , see your sy stem manu al for information on ho w to disable this graphics c ontroller .

Cause

Solution

The program you ’ re using ma y not w ork p roperly with systems us ing more than one display at a time.

An update may be a vailable for the program you ’ r e using. This updat e may fix pr oblems this program has with multi-display systems. For more information, con tact the software distributor for the program you ’re using.

Wind ows 2000/XP – For advanced users –

To use a program that doesn’t support multi-

display systems, you can disable all displays other than your primary display:

Restart your comput er in “VGA” mode (see “Restarting in VGA mode”, page17).

Matrox QID Series – User Guide 23

Click

Start

Settings

* "

(double-click*)

Hardware

Control Panel

Performance and Maintenance

Device Manager

. (* Depending on your version and

configuration of W ind o w s, this part of the step may not be necessary.)

Click the plus sign to the left of the

For each displa y adapter,

except

the name of a display adapter, then click

Note:

Your primary display can’t be disab led.

Restart your comput er fo r chang es to take effect.

Note:

To restore display adapters, repeat steps 2–5, but click

Display adapters

for the one controllin g you r primary display, right-click

Disable

Yes

Enable

in step 4.

Problem Not all graphics cards in the computer are fully supported

(Software doesn’t work with a certain graphics card, or another graphics card doesn’t work at all)

Cause

If you have different models of graphics cards in your computer, your Matrox display driver may not support all the graphics cards in your computer.

Under Windows 2000/XP, a display driver may support one or more graphics cards. If a display driver doesn’t support a certain card, a different display driver must be used for that card. Software that depends on a certain display driver may not work with a graphics card that’s not using the same display driver.

* "

System

Note:

If your M atrox product was provided by the manufacturer of y ou r c omputer, check the W eb site of that man ufacturer fo r the latest display driver. A displa y driver p ro vided by the manufacturer of your co mpu t er is more likely to be tested with your computer model.

Solution

If a graphics card isn’t supported, you may need to remove it. If there’s graphics hardware built into the motherboard of your c omputer that ’ s not supported by yo ur software, see y our system manual for information on how to disable this graphics hardware.

Cause

Windows 2000/XP –

of running the setup program incl uded with your M atro x di splay d river), the driv er m ay not be installed for all the graphics cards it supports.

Solution

Run the setup program included with the M atrox display driv er. The setup pro gram automatically installs the display d riv er for each Matrox graphics card it supports.

24 Matrox QID Series – User Guide

If the Win dows method for display driver installation w as used (instead

Problem In multi-display mode, displays aren’t numbered consecutively

Cause

Solution

If you have more than one graphics card in your computer, the display numbering may not be c onsecutive for the displays of a multiple-displa y card. Display numberin g d epends on the types of expansion slots used in your computer (AGP and PCI) and the BIOS settings of your computer.

Wind ows 2000/XP –

Right-click your Windows desktop background, then click

Select a display and move it ac c ording to the physical position of the monitor it’s

Move the displays in Windows.

Properties

Settings

associated with.

Problem Screen image defects appear, program doesn’t run properly, or

Windows doesn’t work properly

(example: mouse pointer not drawn properly)

Cause

Solution

Some programs may not work pro perly with some acc ele ration.

Wind ows 2000/XP –

Disable Win d ows effects:

Wind o w s 2000 –

Right-click your Windows desktop background, then click

Disable one or more features unde r

Visual effects

Properties

Effects

Windows XP –

Right-click your Windows desktop background, then click

Effects

Disable one or more features.

Properties

Appearance

If possible, update your Matro x display driver . Matro x makes new display drivers a vailable on the Matro x Technical Support Web site (www.matrox.com/graphics/support).

Note:

If your M atrox product was provided by the manufacturer of y ou r c omputer, check the W eb site of that man ufacturer fo r the latest display driver. A displa y driver p ro vided by the manufacturer of your computer is more likely to b e te sted with y our c omputer model.

Solution

Wind ows 2000/XP –

Right-click your Windows desktop background, then click

Advanced

Move the

Disable Matrox hardware acceleration:

Troubleshooting

Hardware acceleration

(or

Troubleshoot

slider to

None

Properties

Matrox QID Series – User Guide 25

Settings

Click OK " OK to accept the changes.

Note:

If you identify a program that doesn’t work well with Matr ox acceleration, please contact Matrox techn ical support (see page 41) and describe the problem. This information may help us come u p with a fix or work-around in a future drive r r elease.

Problem Program window or dialog box doesn’t appear on screen

Cause

Solution

Cause

Solution

Cause

Solution

Another window or dialog bo x may be covering the windo w or dialog box you want to see. Move, close, or minimize any window or dialog box that may be cove ring the window or

dialog box you w ant to see.

If you ’re using multi-display mode , the program window or dialog bo x m a y be in a dis play or on a monitor that’ s unusable . (For example, you r monitor ma y not be properly c onnected or configured.)

Make sure all the displa ys and mo nitors you want to use are usable. For more information, see other troubleshooting items in this gu ide.

The software may be using a display you didn’t intend to use or the software may be configured to use more displays than the actual num ber of monit ors y ou have.

Wind ows 2000/XP –

Disable the display:

Right-click your Windows desktop background, then click

Select the display you w a nt to disable, then clear the

this monitor

Cause

Solution

The program window or dialog box may be somewhere off-screen. If the program window you want t o see is named on the Windows taskbar, right-click on it

and select

Maximize

position. To fix this pr oblem, see the other solutions.)

Solution

Manually move the program window or dialog box:

Press [Alt]+[Space].

If you see a pop-up menu , cli ck

Move

Press on one of the arrow keys once and move your mouse pointer to where you want the window or dialog bo x to appear, then cl ick. The program window or dialog box should appear where you clicked.

26 Matrox QID Series – User Guide

check box.

. (If you click

Properties

Extend my Windows desktop onto

Restore

the program window goes back to its previous

Move

. If you don’t see a pop-up men u, p res s [M ] (fo r

Settings

Solution

Wind ows 2000/XP –

Click the Matrox PowerDesk icon ( ) on your Windows taskbar , then click

Management

Enable one or more of the following features:

Open program windows

Center dialog boxes and message boxes

Choose where you want the program window or dialog box t o appear.

For more information, see M atrox PowerDesk help.

Desktop

Problem Display on digital monitor appears blurry or uses only a portion of the

screen

Cause

Y o u may be u sing a lower dis play re solution than what y our digital monito r supports. If yo ur monitor supports display scaling, the image on your screen may appear blurry. If display scaling isn’t su pported, the display may use only a portion of y ou r screen.

Solution

Select the highest display resolution a vailable. This generally results in better im age qu ality.

Problem Windows elements an d text appear too small on screen

Cause

Solution

When using a high display resolution, you ma y be using too small a font size. Increase the DPI settings of your W indows d esktop . Right-click your W indo ws desktop then

click

Properties

select

Custom Settings

Settings

Advanced

. Under

DPI setting

, select

Large size (120 dpi)

to manually adjust your DPI setting. You may need to restart your

computer for the changes to take effect.

Problem Can’t select one or more display resolutions supported by your

monitor

Cause

Solution

Wind ows 2000/XP –

Windows ma y be disabling display resolutions that it can’t detect as

supported by you r monitor. Install the latest monitor software from your monit or manufacturer . Change Windo w s mo nitor settings:

Right-click your Windows desktop background, then click

If you’re using a multi-display d esk to p, select a display.

Properties

Matrox QID Series – User Guide 27

Settings

Click click

Advanced

" OK.

Monitor

, disable

Hide modes that this monitor cannot display

Video

The following troubleshooting items address problems related to video files.

Problem Video file playback is jerky (skipping frames)

Note:

Jerky video file playback ma y be the result of slow playbac k or recording. Slow recording causes fram es to be dro pped (frames ar en ’ t recor ded). I f jerky video is caused by frames that were drop ped during rec or ding, the pr oblem can onl y be fix ed b y recaptu ring the video under better conditions.

Cause

Solution

Your hard disk ma y be too slow. Try

defragmenting

your hard disk.

, then

Solution

Wind ows 2000 /XP –

Accessories

T o de fragment a hard disk, click

System Tools

Disk Defragmenter

Start

Programs

(or

All Programs

If possible, try using a faster disk.

Tip:

If your computer has more than one hard disk, you may get better results if you play back or capture video files with a disk stored. The Windows swap file is usually stored on drive “

other than

the one where the Windows swap file is

”.

Make sure the driv e you’re using (a hard disk or DVD drive) is using DMA (if your drive supports DMA transfers). To use DMA:

WARNING:

Not all drives support DMA well. For more information, see the

documentation that came with your hard disk.

Wind ows 2000/XP –

Click

Start

Settings

* "

(double-click*)

Hardware

Control Panel

Performance and Maintenance

Device Manager

* "

System

. (* Depending on your version and

configuration of W ind o w s, this part of the step may not be necessary.)

Double-click th e

IDE ATA/ATAPI controllers

list item to expand it, then d ouble-c lick the

name of the appropriate controller.

Change each

Transfer Mode

setting to “

DMA if available

”.

) "

28 Matrox QID Series – User Guide

Cause

Solution

Cause

Solution

Click OK to accept the chan ges.

Too many programs may be running (using up comp uter resources). Close other programs, including memory-resident programs like

System Agent

Your disp lay settings may be too high. As a r esult, video file playback may not be fully supported by your Matrox hardware.

Try lowering your dis p lay settings (resolution, c olor palett e, and/or refresh rate).

Cause

Wind ows 2000/XP –

backgroun d, then click

Y o ur Matro x graphics card may be sharing an IR Q (interrupt request) with another PCI car d

To access display settings, right-click your Windo w s deskt op

Properties

Settings

in your computer (for example, a network card).

Solution

T ry moving the ot her PCI card to anothe r PCI slot in y our co mputer. For more information, see the documentation for this card or see your system manual.

Solution

Try moving your Mat rox graphics ca rd to an other PCI slot in your computer.

Problem Mouse pointer flickers or disappears when it’s over a video window

Cause

Solution

You m ay be u sing a custom ized mous e point er. W ind ow s dra ws cu sto miz ed m ouse point ers in a way that may cause them to flic ker or disappear while they’r e o ver a video window .

Wind ows 2000/XP –

Click

Start

Use default Windows mouse pointers:

Settings

* "

Control Panel

Printers and Other Hardware

* "

Mouse

(double-click*). (* D ependi ng on y o ur v ersion and con figuratio n of Window s, this p art of the step may not be necessary.)

2 3

Click the In the

Pointers

tab.

Scheme

box, select (or reselect) “

(None)

”, then click OK.

Problem Can’t view video

Cause

Solution

Your display settings ma y be to o high. Try lowering your dis p lay settings (resolution, c olor palett e, and/or refresh rate).

Wind ows 2000/XP –

backgroun d, then click

To access display settings, right-click your Windo w s deskt op

Properties

Settings

Matrox QID Series – User Guide 29

TV output

The following troubleshooting items are r elated to TV output support (see “TV output”, page13).

Problem TV image is garbled or unusable

(a blank screen , or rolling or overlapping screen images)

Cause

Solution

Cause

Solution

Cause

Solution

Cause

Solution

Your TV or video rec or d er may not be properly connect ed. Make sure you r TV or video reco rd er is pr o perly co nnect ed. F o r more information, see

“Connection setup”, page 13.

Your TV or video record er may not be properly set up. If a TV is connected to your Matrox graphics card and the TV has a

VIDEO

. For more information, see your TV man ual.

TV/VIDEO

If a video recorder is connected to your Matrox g raphics card and the video recorder has a

TUNER/LINE

switch, set it to

LINE

. For more in formati on, see your vid e o recorder manua l .

Matro x software ma y not be set up for TV output. P articularly , the TV standar d selected ma y not be correct.

Wind ows 2000/XP

– See “Software setup”, page16.

TV output isn’ t su pported with full-screen DOS display modes (for example, the information you see before W indows starts) or with standard V GA mode (for exam ple, when you restart W indo ws in “VGA mode ”). Olde r programs m ay u se these displa y m odes. While one of these display modes is in use, your TV displays nothing (black).

View the program you’ re using with your computer monitor instead of your TV.

switch, set it

Problem Computer text is hard to read with a TV

Cause

Solution

30 Matrox QID Series – User Guide

The resolution of a TV is lower than a typical comput er display . A s a result, some text ma y be harder to read with a TV than with a computer monitor.

Lower your computer display resoluti on:

Wind ows 2000/XP

Right-click your Windows desktop background, then click

Move the

–

Screen area

(Windows 2000) or

lower setting.

Properties

Screen Resolution

Settings

(Windows XP ) slider to a

Solution

Click OK to close the dia log box and apply change s.

If you’re using a display area larger than 640 × 480, you can use larger system fonts to make some text more readable:

Wind ows 2000/XP

Right-click your Windows desktop background, then click

Advanced

Under

Click OK to close the dia log box and apply change s.

General

Font size

–

, select

Large Fonts

Problem Poor TV or video recorder image quality

Cause

Solution

Cause

Solution

Cause

Solution

Your software TV settings may need adjusting.

See “Software setup”, page16.

There may be too man y video devices betwee n you r video sourc e and destination, or one o r more of the video devices may be degrading the quality of the video signal. Demodulators, long cables, cable extensions and im pr oper connections can all affect video signal quality.

If your video equipment supports it, use S-video connections. For more information, see

“Connection setup”, page 13.

Try changing one or more video devices. If possible, use fewer connectio ns . F or ex ample, don ’t use cable extensions.

The image settings on your TV may need adjusting. Some TVs have an aperture control sometimes called

reduce this pr oblem. R edu cing y our TV’s brightness setting ma y also im pro ve im age quality. For more information, see yo ur TV man ual.

PICTURE

Properties

Settings

. Lowering this setting may

Problem Can’t record video with a video recorder

Cause

Solution

The video source may be copy protected. Y our Matrox product may not let you make copies of copy-protected video. (Some video sources let you make a copy of a video, but you may not be able to make a copy of that copy.)

To get co pies of a c op y-protected video , c ontact the vendor of the video.

Matrox QID Series – User Guide 31

Sound

The following troubleshoo ting ite ms ad dress p r oblems r elated t o the aud io ou tput o f y our co mput er.

Problem Sound doesn’t record, video files play back with no sound, or sound

output is distorted or too loud

Cause

Solution

Cause

Solution

Cause

Solution

If the sound problem is with a particular device (for exam ple, TV or sp eak er) , the v o lu me control on the device itself may need adjusting.

Adjust the volu me c ontrol on the device itself.

Audio cables may be loose or incorrectly wired. Make sure y ou r audio cables ar e properly connected.

Windows audio settings may be incorrect. Specifically, in pu t or ou tpu t m ay be disabled, or volume levels may be too low or too high.

Wind ows 2000/XP –

Double-click the speaker icon ( or ) on the Window s taskbar. If you

don’ t

Make sure your Windows audio settings are correct:

see the speaker icon:

Wind o w s 2000 –

Click

Start

Settings

Double-click the

Enable the “

Click OK.

Control Panel

Multimedia

Show volume control on the taskbar

Sounds and Multimedia

” check box.

icon.

Double-click the speaker icon on the taskbar.

Windows XP –

Click

Start

Sounds and Audio Devices

part of the step may not be necessary.)

Enable the “

Click OK.

Double-click the speaker icon on the taskbar.

Click

Options

Click the

32 Matrox QID Series – User Guide

Recording

Settings

* "

Control Panel

Sound, Speech, and Audio Devices

. (* Depending on your configuration of Win dows, this

Place volume icon in the taskbar

Properties

” check box.

button, enable all check boxes in the list box, then cli ck OK.

* "

Cause

Solution

For the

Line In

and/or

Microphone

levels are okay (if you ’ re not sure, try half level), and the appropriate

controls, make s ure the

Volume

slider

Select

check box is enabled.

Click

Options

Properties

Click the

For the

Playback

Master, Line

quarter to one-half levels (if you ’ r e not sure , try half level), and the

button, enable all check box es in the list box , then click

, and/or

Wave

controls, make sure the

Volume

sliders are at one-

Mute

check box es are

cleared.

Close the dialog box.

Note:

Depending on your soun d driver , c e rtain labels ma y be d ifferent. For example,

Line In

may be labeled

Line

The problem ma y be specific to the aud io hardware of your c o mp uter. For more information, see the documentation for the audio hardware of y ou r computer.

Matrox QID Series – User Guide 33

Display information

Note:

For the latest display driver and user guide for your pro du ct, chec k the Matrox Technical Support Web site (www .matrox.com/graphics/support). A more recent display driver may support more features and may offer increased capabilities (such as higher display resolutions).

Your Matrox graphics card is 100% VGA compatible and supports all VESA standards: VBE 2.0 (Super VGA modes), DPMS (energy saving), and DDC-2B (Plug-and-Play monitor).

To get the mo st of y our Matrox product, we recommend using the highest color palette setting (a 32-bit color palette) for all your displays.

Matrox QID Pro

palette.

The display resolutions and refresh rates available depend on your M atrox graphics card, display driver, software monitor settin gs, and monitor. F or information on the capabilities of your monitor, see your mo nit or documentation.

While using 4 displa ys at a time, y our M atro x graphics card suppo rts display resolu tions up to 1600 × 1200 for each display (6400 × 1200 or 3200 × 2400) with a vertical refresh rate up to 60 Hz.

Matrox QID Pro

supported to a maximum display resolution of 1024 × 768 for each display (4096 × 768). While using a 2 × 2 multi-display setup, 3D hardware acce leration is supp orted to a maximum display resolution of 1600 × 1200 for each display (3200 × 2400).

– 3D hardware acceleration is only av ailable with a 16- or 32-bit co lor

– While using a 4 × 1 mu lti-displa y setup, 3D hardwar e acc eleration is

If you’re using multiple monitors or TVs, Matrox PowerDesk determines the display resolution and monitor settings for your devices.

34 Matrox QID Series – User Guide

Supported VESA modes (main display)

In the table below, VESA modes supported by y ou r Matrox graphics car d ar e indicated by a

VESA mode number. Many Super VGA DOS programs use VESA modes.

Display

resolution

640 × 400 — 100 — — — 640 × 480 (VGA) 101 110 111 112 800 × 600 102 103 113 114 115

1024 × 768 — 105 116 117 118 1280 × 1024 — 107 119 11A 11B 1600 × 1200 — 11C 11D 11E 11F

Columns25435060

80 ———108

132 109 10A 10B 10C

16 colors 256 co lors 32 K colors 64 K colors 16 M colors

Rows

Matrox QID Series – User Guide 35

Hardware information

Features

Matrox QID Matrox QID

Digital monitor support

TV output

Requires a dual- or quadTV-output cable

Memory 128 MB 128 MB 128 MB 256 MB

Card type

Form factor ATX Low-profile Low-profile ATX # of displays

supported # of dual-monitor

cables # of quad-mon itor

cables # of DVI-to-HD15

adapters Connectors 2× LFH-60 1× KX20 1× KX20 2× LFH-60

DVI DVI DVI DVI

Composite and

S-video

AGP 2×, 4×, 8×

compatible

4444

2——2

—11—

4444

Low-profile PCI

Composite and

S-video

PCI (32-bit, 66

MHz)

Matrox Q ID

Low-profile PC Ie

Composite and

S-video

PCIe ×16

Matrox QID Pro

Composite and

S-video

PCI (64-bit, 66

MHz)

Environmental specifications

Minimum/maximum ambient operating temperatures: 0 to 55 °C

Minimum/maximum storage temperature: -40 to 75 °C

Maximum altitude for operation: 3,000 meters

Maximum altitude for transport: 12,000 meters

Operating humidity: 20 to 80% relative humidity (non-condensing)

Storage hu midity: 5 to 95% relative humidity (non-condensing)

36 Matrox QID Series – User Guide

Digital flat panel information

TMDS (Transition Minimized Differe ntial Signalin g) enc od ing based on the Silicon Image P anelLink standard

DDWG (Digital Display Working Gr ou p) c o mpliant DVI connector

EDID (Extended Display Identification Data) 1.2 and 2.0 support

Maximum card dimensions – QID AGP

≤ 0.750 in. / ≤ 1.91 cm

6.500 in. / 16.51 cm

0.360 in. / 0.91 cm

4.250 in. / 10.80 cm

Matrox QID Series – User Guide 37

Maximum card dimensions – QID Low-profile PCI

6.60 in. / 16.76cm

≤ 0.750 in. / ≤ 1.91 cm

0.325 in. / 0.84 cm

2.536 in. / 6.44 cm

38 Matrox QID Series – User Guide

Maximum card dimensions – QID Low-profile PCIe

6.60 in. / 16.76 cm

≤ 0.750 in. / ≤ 1.91 cm

0.331 in. / 0.84 cm

2.712 in. / 6.89 cm

Matrox QID Series – User Guide 39

Maximum card dimensions – QID Pro

7.50 in. / 19.05 cm

≤ 0.750 in. / ≤ 1.91 cm

4.20 in. / 10.67 cm

0.325 in. / 0.84 cm

40 Matrox QID Series – User Guide

Customer support

Matrox Web

Matro x is on the Int ernet with a World Wide Web (WWW) site. Our Web site has product literature, press releases, technical material, a sales office list, trade show inform ation, and oth er relevan t material.

Visit the Matrox Graphics Web site at www.matrox.com/graphics.

E-mail questions or comments regarding the site t o web master@matrox.com.

If you have a problem

Matrox values yo ur business and offe rs pr of essional suppo rt for your Matrox product. F o r pr odu ct support, contact your Matrox representative or visit our technical support Web site at

www.matrox.com/graphics/support/.

Information we need

Please give a complete description of the problem, and include:

Matrox card serial numbe r, model nu mber, revision n umber, BIOS nu mber, driver type and version, and memory address at which th e M a trox card is installed.

Computer brand and model name.

Monitor brand and model name.

Operating system, version, and service pack.

Brand and model of any other card s and devices installed on y ou r system.

Program specific problems

If a problem appears with a specific program, please give us the following information:

Display settings (color palette, display resolution, and so o n) applied when the pro blem occurs.

If possible, take note of the file and segment address that caused the problem.

Detailed steps known to cause the bug, so we can repr odu c e it.

Matrox QID Series – User Guide 41

Where to get information

For system information:

Wind o w s 2000

background, then click Pr operties.

Wind ows 2000/XP

System Tools

Windows XP

Maintenance*

Window s, this part of the step may not be nec essary.)

– Right-cli ck the

– Click

System Information

– Click

System

My Computer

Start

Programs

icon on your Windows desktop

(or

All programs

) "

Accessories

Start

Settings*

Control Panel

Performance and

(double-click*). (* Depending on your configuration o f

42 Matrox QID Series – User Guide

Warranty

A. Limited Warranty Statement

1. Matrox Graphics Inc. (“Matrox”) warrants to the end-user customer, who provides adequate proof of purchase that Matrox hardware products purchased from Matrox authorized dealers will be free from defects in materials and workmanship for a period of three (3) years from the date of purchase. This warranty applies only to the original enduser purchaser and is non-transferable. Conditions and limitations of Matrox’s warranty are stated below.

2. Matrox’s limited warranty covers only those defects which arise as a result of normal use of the hardware and does not apply to any:

a. improper or inad equate maintenance; b. incompatibilities due to the user’s hardware or software applications with or in which the Matrox product

interfaces;

c. product of a special or custom-made nature; d. unauthorized modification or misuse; e. improper installation, misapplication or negligence; f. operation outside the product’s environmental specifications; g. improper site preparation or maintenance; h. software; i. other causes that do not relate to a product defect; j. defects or damage suffered as a result of force majeure (including theft); k. defects or damage suffered as a result of normal wear and tear, and/or l. stolen goods.

3. If Matrox receives, during the applicable warranty period, notice of a defect in a warranted hardware product and the

defective Matrox product in question, Matrox shall at its sole option, either repair or replace the product, and shall return the repaired product or a replacement product within a reasonable delay. The replacement product may not be new, provided that it has functionality at least equal to that of the product being replaced.

4. This warranty is valid in any country where Matrox hardware products are distributed by Matrox or its authorized dealers.

5. This Limited Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary from state to state in the United States, from province to province in Canada, and from country to country elsewhere in the world.

B. Limitations of Warranty

1. NEITHER MATROX NOR ANY OF ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OF ANY KIND, WHETHER EXPRESSED OR IMPLIED, WITH RESPECT TO MATROX PRODUCTS. MATROX SPECIFICALLY DISCLAIMS (and the customer, by accepting the Matrox product, specifically accepts such disclaimer and waives) ALL OTHER WARRANTIES, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF M ERCHANTABILITY AND FITNESS FOR A P AR TIC ULAR OR I NTENDED P URPOSE OR USE AND THE WARRANTY AGAINST LATENT DEFECTS, WITH RESPECT TO THE HARDWARE AND/OR SOFTWARE. MATROX FURTHER DISCLAIMS ANY WARRANTY THAT MATROX PRODUCTS, IN WHOLE OR IN PART, WILL BE FREE FROM INFRINGEMENT OF ANY THIRD PARTY INTELLECTUAL PROPERTY O R PROPRIETARY RIGHTS.

2. To the extent that this Limited Warranty Statement is inconsistent with the law of the locality where the customer purchases the Matrox product, this Limited Warranty Statement shall be deemed modified to be consistent with such local law. Under such local law, certain limitations of this Limited Warranty Statement may not apply to the consumer.

3. T o the extent allowed by local law, the remedies provided in this Limited Warranty Statement are the customer’s sole and exclusive remedies.

Matrox QID Series – User Guide 43

C. Limitations of Liability

1. EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THE LIMITED WARRANTY STATEMENT, IN NO EVENT SHALL MATROX BE LIABLE FOR:

a. any direct, indirect, special, incidental, consequential, foreseeable or unforeseeable, or punitive damages, whether

based on contract, tort, delict or any other legal theory and whether advised of the possibility of such damages, and/or

b. damages arising from the loss of use, data, production revenue and/or profit of in connection with the Matrox

product or any business interruption.

2. Without prejudice to the foregoing, any liability of Matrox for any breach of warranty shall be limited to the amount paid by the customer for the defective hardware in question.

3. T o t he extent allowed by local law , Matr ox’s entire liability and the customer’ s exclusive r emedy shall be the repair or replacement of any defective product during the warranty period. Matrox does not offer any other warranty with respect to Matrox hardware or software or any other hardware or software.

4. Customer shall be responsible for all applicable taxes, duties and customs fees on any replacement unit, as well as all transport, insurance, storage and other charges incurred on all returned products.

D. Obtaining Service

1. Verify that your Matrox product was installed and configured according to the information in its accompanying documentation.

2. Read the “Troubleshooting” information included with the Matrox product to see if you can solve the problem yourself.

3. If you are still experiencing difficulties, please contact your dealer where you purchased your Matrox product.

4. If you must return a Matrox product, leave the configuration as it was when you were using it, and leave all

identifi ca t ion s t ic k er s o n th e p r o du c t. Pa ck th e product in its original box and return to your Matrox dealer where the product was purchased, together with your proof of purchase. Your Matrox dealer will return the product for you. Alternatively, if this first option is unavailable to you, you may contact the Matrox Technical Support group who will issue an Return Merchandise Authorization (RMA) number, upon receipt of adequate proof of purchase, and inform you of shipping instructions. DO NOT RETURN THE PRODUCT TO MATROX WITHOUT MATROX’S RMA NUMBER AND EXPRESS AUTHORIZATION.

E. General

This limited warranty shall be governed by the laws of the Province of Quebec, Canada and the federal laws of Canada applicable therein and the courts of the Province of Quebec shall have exclusive jurisdiction to hear and decide any dispute instituted by the customer in connection with this limited warranty; the customer waives, by accepting the product, its rights to institute proceedings in connection with this warranty against Matrox in any jurisdiction other than Quebec.

44 Matrox QID Series – User Guide

Software license agreement

Single User Products This Matrox software (the “Software”) is copyrighted by Matrox Graphics Inc. All rights are reserved. The purchaser is granted a license to use the software only, subject to the following restrictions and limitations:

1. The license is for the original purchaser only, and is not transferable without written permission of Matrox.

2. The original purchaser may use the Software on a single computer owned or leased by the original purchaser. You

may not use the Software on more than a single computer, even if you own or lease more than one computer, without written consent of Matrox.

3. The original purchaser may make back-up copies of the Software for his or her own use only, subject to the use limitations of this license.

4. The original purchaser may not engage in, nor permit third parties to engage in, any of the following:

• Providing or disclosing the Software to third parties.

• Providing use of the Software in a computer service business, network, time-sharing, multiple CPU or multi-user

arrangement to users who are not individually licensed by Matrox.

• Making alterations or copies of any kind in the Software (except as specifically permitted above).

• Attempting to unassemble, de-compile or reverse engineer the Software in any way.

• Granting sublicenses, leases, or other rights in the Software to others.

• Making copies, or verbal or media translations, of the user’s guide.

• Making telecommunication data transmissions of the Software.

Matrox reserves the right to terminate this license if there is a violation of its term or default by the Original Purchaser. Upon termination, for any reason, all copies of the Software must be immediately returned to Matrox, and the Original Purchaser shall be liable to Matrox for any and all damages suffered as a result of the violation or default.

Limited warranty Matrox warrants to you, for a period of 90 days normal use from your date of purchase, that:

1. The CD/disks on which the software is furnished and the documentation are not defective.

2. The Software is properly recorded upon the CD/disks included.

3. The documentation is substantially complete and contains all the information Matrox deems necessary to use the

software.

4. The Software functions substantially as described in the documentation.

Matrox’s entire liability and your exclusive remedy shall be the replacement of any CD/Disks or documentation not meeting these warranties, which is returned to Matrox or an authorized dealer, together with a copy of your paid receipt. The above is the only warranty of any kind, either express or implied, including, but not limited to the implied warranties of merchantability and fitness for a particular use that is made by Matrox on this Licensed Software. In no event shall Matrox be liable to you or to any third party for consequential, special, indirect or incidental damages which you may incur as a result of using the licensed software, including, but not limited to, loss of data, or information of any kind which you may experience.

Matrox QID Series – User Guide 45

Index

AGP

BIOS

18, 22,

Connector

DVI

HD-15

LFH-60

Customer support

Display information

Expansion slots

5, 17,

Graphics

Troubleshootin g

41–

34–

17–

Hardware

Acceleration Information Installation

2, 36–

4–

Installation

Hardware Overview

4–

Monitor

Settings

18–19,

Multi-display mode

PCI

PCI Express PowerDesk Primary display

Software

Setup

10–

Sound

Output

Troubleshootin g

Extra

20–

Graphics

17–

Sound

32–

TV output Video

TV output

Connection setup Display modes Software setup Troubleshootin g

28–

30–

VESA

34,

VGA

34,

Video

Troubleshootin g

Warning

4, 5, 7, 11, 13, 19, 21,

Warranty Web, Matrox

43–

32–

17–

13–

30–

28–

46 Matrox QID Series – User Guide

Thank you for choosing Matrox

Please register online (http://www.matrox.com/graphics/registration) to be eligible for customer support, new product announcements, and information on special offers and upcoming events.

USA

FCC Compliance Statement

Remark for the Matrox hardware products supported by this guide This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

WARNING Changes or modifications to this unit not expressly approved by the party responsible for the compliance could void the user’s authority to operate this equipment. The use of shielded cables for connection of the monitor to the card is required to meet FCC requirements.

CANADA

(English) Industry Canada Compliance Statement

Remark for the Matrox hardware products supported by this guide These digital apparatus does not exceed the Class A limits for radio noise emission from digital devices set out in the Radio Interference Regulation of Industry Canada.

(Français) Conformité avec les exigences du ministère de l’Industrie Canada

Remarque sur les produits matériels Matrox couverts par ce guide Ce present appareil numérique n’émet aucun bruit radioélectrique dépassant les limites applicables aux appareils numériques de Classe A prescrites dans le Règlement sur le brouillage radioélectrique édicté par Industrie Canada.

JAPAN

VCCI Compliance Statement

Remark for the Matrox hardware products supported by this guide This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may occur, in which case, the user may be required to take corrective actions.

EUROPE

(English) European user’s information – Declaration of Conformity

Remark for the Matrox hardware products supported by this guide These devices comply with EC Directive 89/336/EEC for a Class A digital device. They have been tested and found to comply with EN55022/CISPR22 and EN55024/CISPR24. In a domestic environment these products may cause radio interference in which case the user may be required to take adequate measures. To meet EC requirements, shielded cables must be used to connect the monitor and other peripherals to the card. These products have been tested in a typical class A compliant host system. It is assumed that these products will also achieve compliance in any class A compliant system.

(Français) Informations aux utilisateurs Européens – Déclaration de conformité

Remarque sur les produits matériels Matrox couverts par ce guide Ces unités sont conformes à la directive communautaire 89/336/EEC pour les unités numériques de classe A. Les tests effectués ont prouvé qu’elles sont conformes aux normes EN55022/CISPR22 et EN55024/CISPR24. Le fonctionnement de ces produits dans un environnement résidentiel peut causer des interférences radio, dans ce cas l’utilisateur peut être amené à prendre les mesures appropriées. Pour respecter les impératifs communautaires, les câbles de connexion entre le moniteur ou

autres périphériques et la carte doivent être blindés. Ces produits ont été testés dans un système hôte typique compatible classe A. On suppose qu’ils présenteront la même compatibilité dans tout système compatible classe A.

(Deutsch) Information für europäische Anwender – Konformitätserklärung

Anmerkung für die Matrox Hardware-Produktunterstützung durch dieses Handbuch Diese Geräte entsprechen EC Direktive 89/336/EEC für ein digitales Gerät Klasse A. Sie wurden getestet und entsprechen demnach EN55022/CISPR22 und EN55024/CISPR24. In e iner Wohnumgeb ung können diese Produkte Funki nterfere nzen erzeugen, und der Benutzer kann genötigt sein, entsprechende Maßnahmen zu ergreifen. Um EG-Anforderungen zu entsprechen, müssen zum Anschließen des Monitors und anderer Peripheriegeräte an die Karte abgeschirmte Kabel verwendet werden. Diese Produkt wurden in einem typischen, der Klasse A entsprechenden, Host-System getestet. Es wird davon ausgegangen, daß diese Produkte auch in jedem Klasse A entsprechenden System entsprechend funktionieren.

(Italiano) Informazioni per gli utenti europei – Dichiarazione di conformità

Nota per i prodotti hardw are Matrox supportati da que sta guida Questi dispositivi sono conformi alla direttiva CEE 89/336/EEC relativamente ai dispositivi digitali di Classe A. Sono stati provati e sono risultati conformi alle norme EN55022/CISPR22 e EN55024/CISPR24. In un ambiente domestico, questi prodotti possono causare radiointerferenze, nel qual caso all’utente potrebbe venire richiesto di prendere le misure adeguate. Per soddisfare i requisiti CEE, il monitor e le altre periferiche vanno collegati alla scheda grafica con cavi schermati. Questi prodotti sono stati provati in un tipico sistema host conforme alla classe A. Inoltre, si dà per scontato che questi prodotti acquisiranno la conformità in qualsiasi sistema conforme alla classe A.

(Español) Información para usuarios europeos – Declaración de conformidad

Observación referente a los productos de hardware de Matrox apoyados por este manual Estos dispositivos cumplen con la directiva de la CE 89/336/EEC para dispositivos digitales de Clase A. Dichos dispositivos han sido sometidos a prueba y se ha comprobado que cumplen con las normas EN55022/CISPR22 y EN55024/CISPR24. En entornos residenciales, estos productos pueden causar interferencias en las comunicaciones por radio; en tal caso el usuario deberá adoptar las medidas adecuadas. Para satisfacer las disposiciones de la CE, deberán utilizarse cables apantallados para conectar el monitor y demás periféricos a la tarjeta. Estos productos han sido sometidos a prueba en un típico sistema anfitrión que responde a los requisitos de la clase A. Se supone que estos productos cumplirán también con las normas en cualquier sistema que responda a los requisitos de la clase A.

EUROPE

(English) European user’s information – Directive on Waste Electrical and Electronic Equipment (WEEE)

Please refer to the Matrox Web site (www.matrox.com/environment/weee) for recycling information.

(Français) Informations aux utilisateurs Européens – Règlementation des déchets d’équipements électriques et électroniques (DEEE)

Se référer au site Web de Matrox (www.matrox.com/environment/weee) pour l’information concernant le recyclage.

(Deutsch) Information für europäische Anwender – Europäische Regelungen zu Elektround Elektronikaltgeräten

Bitte wenden Sie sich an der Matrox-Website (www.matrox.com/environment/weee) für Recycling-Informationen.

(WEEE)

(Italiano) Informazioni per gli utenti europei – Direttiva sui rifiuti di apparecchiature elettriche ed elettroniche (RAEE)

Si prega di riferirsi al sito Web Matrox (www.matrox.com/environment/weee) per le informazioni di riciclaggio.

MACROVISION

(English) A. Apparatus claims of US patent numbers 4,631,603, 4,577,216, 4,819,098, and 4,907,093 licensed for limited viewing uses only. B. This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.

(Français) A. Demande de numéros de brevet aux États-Unis 4,631,603, 4,577,216, 4,819,098 et 4,907,093 avec licence pour des utilisations limitées d’affichage uniquement. B. Ce produit bénéficie d’une technologie de protection de droits d’auteur mis en œuvre par des demandes de brevets américains et d’autres droits de propriété intellectuelle de Macrovision Corporation et d’autres propriétaires de droits. L’utilisation de cette technologie de protection de droits d’auteur doit être autorisée par Macrovision Corporation, et est destinée à des utilisations domestiques ou de consultation limitée autorisées par Macrovision Corporation. L’ingénierie à rebours ou le désassemblage est interdit.

(Deutsch) A. Patentansprüche für Geräte mit US-Patentnummern 4.631.603, 4.577.216, 4.819.098 und 4.907.093, die nur für eingeschränkte Anzeigen lizenziert si nd. B. Dieses Produkt enthält urheberrechtlich geschützte T echnologie, die durch Patentansprüche bestimmter US-Patente und andere geistige Eigentumsrechte der Macrovision Corporation und anderen Eigentümern von Rechten geschützt sind. Die Verwendung dieser urheberrechtlich geschützten Technologie muß von der Macrovision Corporation genehmigt werden und darf nur zum Abspielen für private Zwecke und anderen Einschränkungen unterliegende Zwecke eingesetzt werden, sofern keine Genehmigung für andere Zwecke von Macrovision vorliegt. Reverse Engineering und Disassemblieren ist untersagt.

(Italiano) A. Diritti di brevetto USA n. 4,631,603, 4,577,216, 4,819,098 e 4,907,093 in licenza solamente per la visualizzazione limitata. B. Questo prodotto incorpora una tecnologia per la protezione dei diritti d’autore che è coperta da brevetti USA e da altri diritti di proprietà intellettuale detenuti da Macrovision Corporation e da altri titolari. L’utilizzo di questa tecnologia di protezione dei diritti d’autore deve essere autorizzato da Macrovision Corporation, ed è intesa solamente per la visione casalinga ed altri utilizzi limitati salvo diversa autorizzazione di Macrovision Corporation. È proibito il disassemblaggio o procedimenti di reverse engineering.

(Español) A. Aparato patentado en los EE.UU. con los números siguientes. 4,631,603, 4,577,216, 4,819,098 y 4,907,093 con licencia para visualización limitada únicamente. B. Este producto incorpora una tecnología de protección por Copyright mediante la demanda de ciertas patentes en los EE.UU. y otros derechos de propiedad intelectual de Macrovision Corporation y otros propietarios de los derechos. La utilización de esta tecnología de protección por Copyright debe ser autorizada por Macrovision Corporation y está destinada a su utilización doméstica y otras formas de visualización limitada, a menos que Macrovision Corporation exprese lo contrario. Está prohibida la utilización de técnicas de ingeniería inversa y el desmontaje.

FRANCE

Avertissement sur l’épilepsie

À lire avant toute utilisation d’un jeu vidéo par vous-même ou votre enfant Certaines personnes sont susceptibles de faire des crises d’épilepsie ou d’avoir des pertes de conscience à la vue de certains types de lumières clignotantes ou d’éléments fréquents dans notre environnement quotidien. Ces personnes s’exposent à des crises lorsqu’elles regardent certaines images télévisées ou qu’elles jouent à certains jeux vidéo. Ces phénomènes peuvent apparaître alors même que le sujet n’a pas d’antécédent médical ou n’a jamais été confronté à une crise d’épilepsie.

Si vous-même ou un membre de votre famille avez déjà présenté des symptômes liés à l’épilepsie (crise ou perte de conscience) en présence de stimulations lumineuses, veuillez consulter votre médecin avant toute utilisation.

Nous conseillons aux parents d’être attentifs à leurs enfants lorsqu’ils jouent avec des jeux vidéo. Si vous-même ou votre enfant présentez un des symptômes suivants: vertige, trouble de la vision, contraction des yeux ou des muscles, perte de conscience, trouble de l’orientation, mouvement involontaire ou convulsion, veuillez immédiatement cesser de jouer et consultez un médecin.

Précautions à prendre dans tous les cas pour l’utilisation d’un jeu vidéo • Ne vous tenez pas trop près de l’écran. • Jouez à bonne distance de l’écran de TV et aussi loin que le permet le cordon de raccordement. • Utilisez de préférence les jeux de vidéo sur un écran de petite taille. • Évitez de jouer si vous êtes fatigué ou si vous manquez de sommeil. • Assurez-vous que vous jouez dans une pièce bien éclairée. • En cours d’utilisation, faites des pauses de dix à quinze minutes toutes les heures.

Copyright © 2008 Matrox Graphics Inc. • (English) All rights reserved. • (Français) Tous droits réservés. • (Deutsch) Alle Rechte vorbehalten. • (Italiano) Tutti i diritti riservati. • (Español) Reservados todos los derechos.

Trademarks • Marques déposées • Warenzeichen • Marchi registrati • Marcas registradas

Matrox Electronic Systems Ltd. /

Matrox Graphics Inc.................................................. Matrox

Adobe Systems Inc. .................................................Acrobat

Apple Computer, Inc. ...............................................Apple®, Mac®, Mac OS

Dolby Laboratories, Inc. ............................................Dolby®, Dolby Digital

Intel Corporation .......................................................Intel®, Pentium

International Business Machines Corporation ..........IBM®, VGA

Macrovision Corporation........................................... Macrovision™

Microsoft Corporation ...............................................Aero™, Direct3D

Silicon Graphics, Inc. ........................... ..... ................OpenGL

Silicon Image, Inc................. ..... ...... ..... ..... ..... ...........PanelLink™

U.S. Environmental Protection Agency .....................Energy Star™

, DualHead®, CenterWINDOW™, DVDMax™, GigaColor™, ASM™, ATC™, AuroraVX3mp™, AuroraVX™, DualHead2Go™, Epic

A™, Equinox™, Extio™, G400™, G450™,

G550™, Marvel™, MED2mp™, MED2mp-DVI™, MED3mp-DVI™, MED4mp™, MED5mp-DVI™, MED5mp™, Millennium™, MMS™, Multi-Monitor Series™, MultiDesk™, P650™, P650™ Low-profile, P750™, Parhelia™, Parhelia™ APVe, Parhelia-512™, ParheliaLX™, Parhelia HR256™, PJ4OLP™, PowerDesk™, PowerSpace™, QID™, Quad Information Display™, RAD™, Quick Connect™, MaxVIEW™, MGA™, MGA-G100™, MGA-G200™, PixelTOUCH™, PrecisionCAD™, Precision SGT™, QuickDesk™, RAD2mp™, RAD3mp™, RAD9mp™, RAD PCI™, RAD PCIe™, RADQ2mp™, Rainbow Runner

, SonoVUE™, SPECTRUM™ ,

TheatreVUE™, TripleHead™, TripleHead2Go™

®,

Reader

, DirectDraw®, DirectShow™, DirectX™,

Microsoft Windows Server

, MS-DOS®, PowerPoint®, Windows®, Windows NT®,

, Windows Vista™

• (English) Registered trademarks are registered in the United States, Canada, and/or other countries. All other nationally and internationally recognized trademarks and tradenames are hereby acknowledged. • (Français) Les marques déposées sont déposées aux États-Unis, au Canada et/ou dans d’autres pays. Toutes les autres marques et tous les autres noms déposés reconnus nationalement ou internationalement sont également reconnus par les présentes. • (Deutsch) Die eingetragenen Warenzeichen sind in den USA, Kanada und/oder anderen Ländern registriert. Alle sonstigen national und international bekannten Warenzeichen und Produktnamen werden hiermit anerkannt. • (Italiano) I marchi registrati sono registrati negli Stati Uniti, in Canada e/o in altri paesi. Tutti gli altri marchi registrati e nomi commerciali riconosciuti a livello nazionale e internazionale sono ugualmente riconosciuti qui. • (Español) Las marcas registradas están registradas en los EE.UU., Canadá u otros países. Por medio del presente se reconocen todas las demás marcas y nombres comerciales reconocidos a nivel nacional e internacional.

(English) Disclaimer

THE INFORMATION IN THIS GUIDE IS SUBJECT TO CHANGE AT ANY TIME AND WITHOUT NOTICE. Matrox Graphics Inc. reserves the right to make changes in specifications at any time and without notice. The

information provided by this document is believed to be accurate and reliable. However, no responsibility is assumed by Matrox Graphics Inc. for its use; nor for any infringements of patents or other rights of third parties resulting from its use. No license is granted under any patents or patent rights of Matrox Graphics Inc.

(Français) Responsabilité

LES INFORMATIONS CONTENUES DANS CE MANUEL PEUVENT ÊTRE MODIFIÉES À TOUT MOMENT SANS PRÉAVIS.

Matrox Graphics Inc. se réserve le droit de modifier les spécifications à tout moment sans préavis. Les informations contenues dans ce manuel sont reconnues comme étant précises et fiables. Cependant, Matrox Graphics Inc. n’assume aucune responsabilité concernant leur utilisation, ni leur contrefaçon ou les autres droits des tiers résultant de leur utilisation. Aucune licence n’est accordée sur aucun brevet ou droit d’exploiter un brevet de Matrox Graphics Inc.

(Deutsch) Haftungsablehnungserklärung

DIE IN DIESEM HANDBUCH ENTHALTENEN ANGABEN UND DATEN KÖNNEN OHNE VORHERIGE ANKÜNDIGUNG GEÄNDERT WERDEN.

Die Matrox Graphics Inc. behält sich das Recht vor, jederzeit und ohne Ankündigung technische Daten zu ändern. Es wird keine Garantie für die Richtigkeit des Inhalts dieses Handbuchs übernommen. Weiterhin übernimmt die Matrox Graphics Inc. keine r lei Verantwortung für di e Benutzung dieses Handbuchs, weder für Verstöße gegen Patentrechte noch für andere Rechte Dritter, die aus seinem Gebrauch resultieren mögen. Es werden keinerlei Lizenzrechte gewährt für sämtliche Patente oder Patentrechte der Matrox Graphics Inc.

(Italiano) Discrezionalità

LE INFORMAZIONI CONTENUTE NEL PRESENTE DOCUMENTO SONO SOGGETTE A MODIFICHE SENZA PREAVVISO.

Matrox Graphics Inc. si riserva il diritto di apportare variazioni di qualunque tipo alle specifiche tecniche in qualunque momento e senza alcun preavviso. Le informazioni contenute in questa documentazione sono ritenute corrette e attendibili. In ogni caso, non è imputabile a Matrox Graphics Inc. nessuna responsabilità per il loro utilizzo, come nessuna violazione a brevetti o diritti di altri produttori derivante dal loro utilizzo.

(Español) Renuncia

LA INFORMACION QUE CONTIENE EL PRESENTE MANUAL ESTA SUJETA A CAMBIOS SIN PREVIO AVISO EN CUALQUIER MOMENTO.

Matrox Graphics Inc. se reserva el derecho de realizar modificaciones en cualquier momento y sin previo aviso. La información facilitada en este documento se considera que es exacta y fiable. Sin embargo, Matrox Graphics Inc. no asume ninguna responsabilidad por su uso; ni por cualquier infracción de patentes u otros derechos de terceras partes derivados de su uso. No se concede ninguna licencia bajo cualesquiera patentes o derechos de patentes de Matrox Graphics Inc.

Matrox Graphics Inc.

1055 Saint Regis Boulevard Dorval, Quebec, Canada H9P 2T4

North America: 1-800-361-1408 International: (514) 822- 60 00

Email: graphics@matrox.com

Web site: www.matrox.com/graphics Technical support:

www.matrox.com/graphics/support

To locate the sales office nearest you, visit

www.matrox.com/graphics/contact

MATROX QID PRO User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Overview

Hardware supplied

Software supplied (for Windows 2000/XP)

Installation overview

Hardware installation

Connection setup

Software setup

TV output

Connection setup

SCART information

Software setup

Troubleshooting

Basic procedures

Video

TV output

Sound

Display information

Hardware information

Customer support

Matrox Web

If you have a problem

Where to get information

Warranty

Software license agreement

Index

Thank you for choosing Matrox