This section describes how to install your Matrox card. For information specific to your computer,
like how to remove its cover, see your system manual.
WARNING:
it to cool before you touch any of its internal parts. Also, static electricity can severely
damage electronic parts. Before touching any electronic parts, drain static electricity from
your body (for example, by touching the metal frame of your computer). When handling a
card, carefully hold it by its edges and avoid touching its circuitry.
1
Switch to the standard VGA display driver
If you’re running Windows 95/98/2000 on your computer, this step isn’t necessary.
If you’re using another operating system (for example, Windows NT 4.0), see its
documentation for how to switch to VGA mode.
2
Open your computer and
To avoid personal injury, turn off your computer, unplug it, and then wait for
remove your existing graphics
*
card
Turn off your computer and al l perip he ra ls
such as your monitor or printer. Open the
computer and remove your existing graphics
card (if any). (If gra ph ics hard w a re is b u ilt
into the motherb oard of your computer, this
graphics hardware should automatically
disable itself after your Matrox card is
installed.)
* With multi-display mode, you may be able to use your existing graphics card. For Windows 98/2000, see Wind ows 98/2000
online help under “ Multiple D isplay Su pport”. F or W indo ws NT 4.0, only Matrox gra phics card m odels supp orted b y the Mat rox
display driver can be used.
2Matrox Graphics Card – User Guide
3
Choose an expansion slot
Most computers have different types of
expansion slots. Choose an AGP or PCI slot,
depending on the type of Matrox card you
have. Your system manual should identi fy
the location of each typ e of expansion slot in
your computer.
(Back of computer)
AGP slot
PCI slot
ISA slot
WARNING:
Inserting your Matrox card
into the wrong type of slot could damage
your card, your computer, or both.
If you have an AGP card,
don’t
plastic tab (see pi ctu re ) into the sl ot.
4
Insert your Matrox card
a
Remove the cover for the slot you
intend to use.
b
Save the sc rew for the mou nti ng
bracket. Position your Matrox card over
the expansion slot you’ve chosen.
c
Push the card in f ir mly a nd e v enly u ntil
it’s ful ly sea ted in th e slot .
d
Replace the scre w to secur e the br ack et
of your Matrox card to the computer
frame.
insert the
Plastic
tab
AGP cardPCI card
Matrox Graphics Card – User Guide3
5
Connect your monitors
Simply plug yo ur mo ni tor ca ble s into th e
monitor connecto rs on yo ur M atr ox card.
Main
connector
Make sure each end of the monitor cables
are properly conn ec ted a nd fas ten ed .
Note:
Before you restart your co m puter,
Secondary
connector
make sure your monitors are turned on. Do
this each time you restart your computer.
Otherwise, the software may not be able to
properly detect your monitors.
Note:
With the special TV output adapter*
If you only have one monitor,
use this connector.
included with your Matrox product, you can
connect a TV or video recorder to the
secondary
connector on yo ur graphi cs card.
For more in for ma tio n, see “TV outp ut” in
the online vers ion of this guide.
* If your Matrox product was inclu ded with your computer, your product may not include this adapter.
TV output adapter
*
Your Matrox card is now installe d. To get the most out of your Matrox card, ins tall Matro x softw are
– see “Softw are in sta lla tio n”, page 5.
4Matrox Graphics Card – User Guide
Software installation
k2k
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This section desc rib es ho w to in sta ll Matro x softw a re fo r
2
NT 2
NT
Windows 95/98*/2000 or NT 4.0
see the
Readme
CD-ROM.)
file in th e root folder o f the M atrox in stallatio n
. (For other o perating syst ems,
Windows 2000 or NT 4.0 –
Y ou may need administr ator rights
to install certain softw are. For mo re informatio n, see W indow s
documentation.
1
Restart your computer
9x
9x
hardware when you restart. If Matrox display drivers haven’t been previously installed,
2
2
If you’re using Windows 95/98/2000
, it detects new
Windows reports finding a PCI adapter (even if you have an AGP card). Windows prompts
you to install a display driver. Follow the on-screen instructions. (The Matrox Windows
95/98 display dri ver is in the
Windows 2000 display driver is in the
2
Install required software
folder of your Matrox insta llation CD-R OM. The Matrox
Win9x
folder.)
Win2k
After your computer has restarted, insert (or reinsert)
the Matrox ins tallation CD-R O M in yo ur CD-ROM drive – the se tup pro gram au tomatica lly
†
starts.
This setup program works with Windows 95/98/2000 and NT 4.0, and detec ts which
operating system you’re using . If the req ui red di sp lay so ftware isn’t already installed, the
setup program automatically prompts you to install this software. Follow the on-screen
instructions.
After the require d display so ftware is i nstalled, yo u’re prompted to res tart your com puter for
changes to take effect. Leave your Matrox CD-ROM in your CD-ROM drive.
3
Install optional software
After your computer restarts, the setup program shows
you a list of additional items you can install. For each item you want to install, select a list
item, click
Install
, then follow the on-screen instructions.
4
Set up your display software
* Unless otherwise indicated, re fe re nc e s to
† If Windows doesn’t automatically start the setup p rogram, you can start it ma nually from the root folder of the CD-ROM.
Windows 98
apply to
See “Softw are se tup”, pa ge6.
Windows Me
(Millennium Ed ition).
Matrox Graphics Card – User Guide5
Software setup
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8
Your Matrox display driver includes Matrox PowerDesk software. This software helps you get the
most out of your Matrox gr ap hic s card . This sect ion ha s impo rta nt info rmation on how to con f i gur e
your display settings using Matrox PowerDesk software.
Accessing PowerDesk property sheets
Many display controls are on M atrox Po werDesk prope rty sheets. You can identify
Matrox Po w erD es k pro pe rty sh ee ts b y the ic on ap pe ari ng on th e tab. T o acces s
these property sheets:
Windows 95 –
!
9
9
2
2
Windows 98 /2000 –
!
Properties
display before clickin g
Windows NT 4.0 –
!
Display Properties
Right-click your Windows desktop background, then click
Right-click your Windows desktop background, then click
"
Settings
"
Advanced
Advanced
Click
. If you’re using a multi-dis pla y desktop, select a
.
Programs
"
"
Matrox PowerDesk NT
.
Also, to quickly access PowerDesk features, click the Matrox QuickDesk icon () on your
Windows taskbar.
Note:
Multi-display mode is supported under Windows 98/2000 and NT 4.0. For more
information on multi-display mode, see Windows 98/2000 online help under “Multiple
Display support” and see “DualHead Multi-Display setup”, page 7. (Windows 95 doesn’t
support multiple displays.)
Monitor setup
Before changi ng your displ ay re solution, color palette, or other Matrox PowerDesk settings, make
sure correct so ftware monitor s ett ing s are se lec ted . If y ou have a Plug -a nd- Pl ay (D DC ) monitor , the
correct settings are usually automatically selected. The following explains how to make sure your
monitor settings are okay.
WARNING:
permanently damaged . F or m ore infor m at i on , se e your monitor manual.
If incorrect software monitor settings are applied,
monitors can be
some
Properties
"
Matrox
.
6Matrox Graphics Card – User Guide
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Windows 95/98/2000 –
2
2
automatically use the correct settings for your monitor. To make sure the correct monitor is
If you have a Plug-and-Play (DDC) monitor, Windows should
selected in Windows:
1
Right-click your Windows desktop background, then click
2
Depending on what version of Windows you have, click
Advanced Properties
desktop, select a display before clicking
3
If the monitor na me listed do esn’t ma tch your mo nitor , click the
"
Monitor
, or
Advanced
Monitor
"
Advanced
Properties
Change Display Type
"
Settings
. If you’re using a multi-display
.
Change
button to selec t
a new monit or nam e . F oll ow the on-screen in str uct ion s.
For more information on Windows monitor settings, see Windows documentation.
If you want to customize your Windows monitor settings:
1
Access the PowerDesk
Monitor Settings
property sheet (see “Accessing PowerDesk
property sheets”, page 6).
2
Depending on what you want to do, click one of the buttons in the
selection method
box, then follow the on-screen instructions.
Monitor settings
Windows NT 4.0 –
1
Click
Monitor
2
If you ha v e a Plug-and- Play monitor:
Make sure the
selected. If so, th e Matrox d isplay dri ver
monitor. If not, click this button, then click
Programs
"
"
.
Plug-and-Play (DDC) monitor
Matrox PowerDesk NT
button is
automatically
Apply
.
Matrox Display Properties
"
uses the correct s ettings for y our
If you don’t have a P l ug -and-Play monitor:
See if the
Default monitor (60 Hz)
button is selected. If
so, use the Matro x moni tor sel ection method . Fo r more infor matio n on Matr ox mon itor
selection, see Matrox PowerDesk online documentation.
.
, or
"
DualHead Multi-Display setup
With your Matrox graphics card, you can enable a second display (for example, a computer monitor
or a TV) as part of your Windows desktop. This is the Matrox
DualHead Multi-Display
use this feature:
Windows 98 –
1
Access the PowerDesk
DualHead
property sheet (see “Accessing PowerDesk property
sheets”, page 6).
2
Select the
DualHead Multi-Display
option button.
Matrox Graphics Card – User Guide7
feature. To
3
Click OK "
4
If multi-display mode isn’t automatically enab led w he n you re sta rt Windows:
a
b
Yes
to restart your computer and for changes to take effect.
Right-click your Windows desktop background, then click
Select the disabled dis pl ay, enable the
monitor
check box, then click OK.
Extend my Windows desktop onto this
Properties
Windows 2000 –
"
Settings
.
1
Access the PowerDesk
DualHead
property sheet (see “Accessing PowerDesk property
sheets”, page 6).
2
3
Select the
Click
DualHead Multi-Display
Multi-Display Settings
option button.
to adjust your DualHe ad M ult i-D isp lay se tti ngs . Clic k OK
when you’re done.
4
Click OK "
5
Move the
OK
for changes to tak e effect.
Screen area
slider to adjust your displ ay resolution and to selec t single-display
or DualHead Multi-Display mode. A DualHead Multi-Display resolution is twice as
wide or tall as its corresponding single-display resolution. For example, 640 × 480 is a
single-display resolution and 1280 × 480 is a DualHead Multi-Display resolution.
6
Click OK to accept your changes.
Note:
In DualHead Multi-Display mode under Windows 2000, Windows treats the main
and secondary di splays as a sin gle display (w hich the Mat rox display d rive r divid es between
two monitors). As a result, these displays always use the same resolution and color palette
settings. The resolution of both displays is limited by the display with the lower maximum
resolution.
Windows NT 4.0 –
1
Click
DualHead
.
Programs
"
Matrox PowerDesk NT
"
Matrox Display Properties
"
"
2
Select the
3
Click OK "
4
Click
Settings
5
Click
8Matrox Graphics Card – User Guide
DualHead Multi-Display
Yes
to restart your computer and for changes to take effect.
Programs
"
.
Multi-Display Desktop
option button.
"
Matrox PowerDesk NT
().
Matrox Display Properties
"
"
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NT 29xNT
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6
Move the
Desktop area
slider to adjust your multi-display desktop, then click OK to
accept your changes.
Note:
In multi-display mode und er W ind ow s NT 4.0, t he same display re solution and colo r
palette is used for each display.
Other DualHead features
2
If your Matrox g raphics car d has a secon d monitor co nnector yo u can also us e these featu res:
Windows 95/98/2000 or NT 4.0 –
DualHead Clone
!
– View a copy of your m ain di sp lay on yo ur se co nd ary di sp lay. Each
display can use different monit or se ttin gs (r e f r esh rates).
DualHead Zoom
!
– U se your seconda ry display to vie w a zoome d-in portion of yo ur main
display.
Windows 95/98/2000 –
DualHead DVDMax
!
– Play digital video in a window on your main display and, at the
same time, view that video full-screen on a TV.
Note:
You can also use your main and secondary display for two distinct views in games
that use the DualHead Multi-Display feature. For more information on games that use this
feature, see the Matrox Web site (www.matrox.com/mga
).
More PowerDesk information
For more in for ma tio n on Matrox P o we rD es k:
Windows 95/98/2000 or NT 4.0 –
2
NT 2
NT
For context-sensitive help where available, click the “” icon in the title bar, then click
!
the item you want help on. Right-click a help topic for a pop-up menu th a t lets you print
or copy it. (Some help topics are only available through context-sensitive help.)
9x
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Windows 95/98/2000 –
2
2
Access the Po we rDesk
!
sheets”, page 6), then click
Windows NT 4.0 –
Click
!
Information
Click
!
Click
!
.
Programs
"
Programs
"
Programs
"
Information
property sheet (see “Accessing Po werDes k property
Help
or
View Readme File
"
Matrox PowerDesk NT
"
Matrox PowerDesk NT
"
Matrox PowerDesk NT
.
Matrox Display Properties
"
Matrox PowerDesk Guide
"
"
Readme
.
Matrox Graphics Card – User Guide9
"
.
Troubleshooting
9x
Basic procedures
This section explains basic procedures that are referred to by some troubleshooting items in this
guide.
Restarting in safe mode
What follows is information on how to restart your computer in
safe mode
(or
VGA mode
).
If your primary display is
Windows 95/98/2000 or NT 4.0 –
2
NT 29xNT
1
Restart your computer:
Windows 95 /98 –
#
Windows 2000 –
#
Windows NT 4.0 –
#
2
Windows 95/98/2000 –
menu to appear. (With Windows 98, if [F8] doesn’t wor k, instead try pres sing and
holding [Ctrl] before Windows starts.)
3
Select “safe mode” or “VGA mode”, then press [Enter].
If your primary display is
Windows 95 /98 –
9x9x
1
Press [Ctrl]+[Alt]+[Del] twice to restart your computer.
2
Windows starts, press [F8] for the Windows startup menu to appear. (With
Before
Windows 98, if [F8] doesn’t work, instead try pressing and holding [Ctrl] before
Windows starts.)
3
Select “safe mode”, then press [Enter].
Windows 2000 –
usable
unusable
:
Click
Click "
Click "
Windows starts, press [F8] for the Windows startup
Before
:
Shut Down
"
Shut Down
Shut Down
Restart
"
, select
"
" OK.
Restart
, then click OK.
Restart your computer
Yes
.
"
1
Press [Ctrl]+[Alt]+[Del] " [Tab] " [Tab] " [Enter] " [$] (down arrow) " [Enter] to
restart your computer.
2
3
10Matrox Graphics Card – User Guide
Windows starts, press [F8] for the Windows startup menu to appear.
Before
Select “safe mode”, then press [Enter].
Windows NT 4.0 –
1
Press [Ctrl]+[Alt]+[Del] " [Tab] " [Tab] " [Enter] " [$] (down arrow) " [Enter] to
restart your computer.
2
From the startup menu, choose Windows “VGA mode”.
Main troubleshooting
This section addresses possible problems that could prevent you from using your computer.
ProblemComputer doesn’t display information or boot after Matrox card is installed
1
Cause
1
Solution
2
Cause
1
Solution
2
Solution
3
Cause
1
Solution
Your Matrox card may not be properly installed.
Make sure y ou r M at rox c ard is pr op erl y inst all ed . Spec ifically, make sure th e c ar d is firmly
inserted in its expansion slot and that all connections to it are firmly in place. For more
information, see “Hardware installation”, pag e2.
There may be an u nsupport ed graphics adapter in your co mpute r . (For Matrox
mode
in Windows NT, all graphics cards in your computer must be Matrox cards supported
by the display driver.)
If an unsupported gr ap hic s car d is plug ge d into an expansion slot, re move it.
If a graphics adapte r is b ui lt into yo ur co mp ut er mo the rb oa rd, yo ur sy ste m may not have
automatically disabled it when you inserted your Matrox card. Check your system manual
for instructions on how to disable your compu ter’s built-in graphics adapter.
Your computer BIOS (Basic Input/Output System) may not be up to date. For more
information on yo ur co mp ut er BI OS , see yo ur sys tem man ua l.
Reinstall your pr evious graphics ca rd and, if poss ible, update your comput er BIOS. Thi s can
usually be do ne with so ftware f rom the m anufactu rer of you r compute r . Contact your syst em
vendor or manufacturer to get a BIOS update for your computer.
To get the correct BIOS update, you may need to know the serial number your computer
displays when it restarts. (This number is usually in the lower-left corner of the display.)
multi-display
Matrox Graphics Card – User Guide11
4
Cause
1
Solution
The BIOS of your Mat rox gra ph ics ca rd m ay ne ed to b e upda te d or r est or ed.
For adv anced users –
If you have another VGA-compatible graphics card (ISA or PCI), you
can try resettin g the BI OS of you r Mat rox gr ap hic s car d.
1
Turn off your computer and insert the other graphics card into an expansion slot. For
more information on expansion slots, see “Choose an expansion slot”, page 3.
2
Plug your monitor into the other graphics card and restart your computer.
Note:
Make sure yo ur co mp ute r use s the oth er gr aph ic s card to co nt rol your pr im ary
display . The graphic s card that contr ols your primar y display is the on e that first d isplays
information wh en you resta rt y o ur comp uter. (A DualHead-supporting graphics card
may display this startup information on both of its displays at the same time.)
Your computer BIOS (Basic Inpu t/Out put Sys tem) and the slot type ( ISA, P CI, or AGP
– see “Choose an e x pa ns ion sl ot”, page3) of each graphics card help determine which
graphics card controls your primary display.
To control which graphics card is used for your primary display, you may be able to
change the configuration of y o ur comp ute r B IO S. For information o n how to cha n g e
your computer BIOS settings, see your system manual.
3
Make sure
Matrox System Utilities
are installed on your computer. (These can be
installed from your Matrox CD-ROM.)
4
Restart your computer in DOS mode, then type:
cd c:\matrox\util
upbiosdos
5
Turn off your computer, remove the other graphics card, then plug your monitor into
[Enter]
[Enter]
your Matrox graphics card.
6
Restart your computer.
ProblemWrong color balance, screen image off-center, or no picture at all
1
Cause
1
Solution
2
Cause
1
Solution
12Matrox Graphics Card – User Guide
Your monitor video controls may be improperly set.
Adjust your monitor controls (brightness, contrast, and so on). For more information, see
your monitor manual.
Your monitor may not be properly connected.
Make sure your monitor is properly connected to the correct connector on your Matrox
graphics card (see “Connect your monitors”, page 4).
2
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Solution
3
Solution
Make sure the monitor power cable is firmly in place.
Make sure the con ne cti on to the b ack of the m oni tor is firmly in place.
If your monitor uses BNC input, make
sure the Red (
Horizontal Sync (
wire), and Vertical Sync (
R
), Green (G), Blue (B),
HSYNC
– white or gray
VSYNC
– black
wire) connections are firmly in place and
3
Cause
1
Solution
plugged into the correct input.
If your monitor uses BNC input, one or more connection settings may be incorrect.
Set each of your monitor RGB input and sync switches (if available) to 75 ohms, with the
Bayonet Nut Connect (BNC)
sync set to “external”. These controls are us ua lly sw itc he s on the ba ck of your mon itor.
4
Cause
If display problem s occur af ter th e star tup sc re en of yo ur op era tin g sys tem , yo u r sof tw a re
monitor settings may be incorrect.
1
Solution
NT 29xNT
Make sure correct software monitor settings are sele cte d.
If your primary display is still usable, see “M on ito r set up”, pag e6. Otherwise, see the next
2
troubleshooting it em .
ProblemAfter the startup screen, or after display settings are changed,
the screen image is garbled or unusable
(blank screen, rolling or overlapping screen images)
1
Cause
The Matrox display driver may be trying to use settings your monitor doesn’t support. This
can happen if a monitor w as ne ver selected in th e sof tw a re an d the dis pla y res olu tio n w as
changed to one your mo nitor doesn’t support, or if th e m o nit or co nn ect ed to y our c om pu ter
was changed without changing it in the software.
WARNING:
If incorrect software monitor settings are applied,
monitors can be
some
permanently damaged . F or m ore infor m at i on , se e your monitor manual.
1
Solution
Windows 95/98/2000 –
9x
9x
2
2
1
If your primar y display is unus able, res tart you r compu ter in sa fe mode (see “Restarting
in safe mode”, page 10).
2
Right-click the Windows desktop background, then click
3
Move the
to its lowest setting, then click
Desktop area
(Windows 95) or
OK
.
Matrox Graphics Card – User Guide13
Screen area
Properties
"
Settings
.
(Windows 98/2000) slider down
4
Restart your com pu ter no rmally.
5
Make sure the correct monitor is selected in Windows (see “Monitor setup”, page 6).
6
Make sure you’re not using inappropriate monitor setting customizations: Access the
PowerDesk
sheets”, page 6), then click
7
Restore your original display settings (see steps 2 and 3).
Note:
In multi-display mode (see “DualHead Multi-Display setup”), each monitor has its
Monitor Settings
property sheet (see “Accessing PowerDesk property
Delete all customizations
.
own moni tor se ttin gs (refr esh ra te s).
Windows NT 4.0 –
1
If your primary display is unusable, restart your computer in VGA mode (see
“Restarting in safe mode”, page 10).
2
Right-click the Windows desktop background, then click
Properties
"
Settings
Windows may prompt you that the display settings are incorrect for the current mode;
click
OK
to continue.
3
Move the
4
Restart your com pu ter no rmally.
5
Select a monitor with the Matrox PowerDesk
Desktop area
slider down to its lowest setting, then click OK.
Monitor
property sheet, then adjust your
display setting s. F or m ore in fo rm atio n, se e the Ma tro x Po w er De sk on lin e
documentation.
.
14Matrox Graphics Card – User Guide
2
k2k
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Cause
1
Solution
NT 2
NT
Files on your system may have been deleted or corrupted.
Remove, then restore Matrox software:
Note:
Before removing software, make sure you have all the necessary files to reinstall
software that may still be needed. Also, make sure the display driver you reinstall supports
Matrox products in your computer.
all
Windows 95/98/2000 or NT 4.0 –
2
1
If your primary display is unusable, restart your computer in safe mode or VGA mode
(see “Restarting in safe mode”, page 10).
2
To remove Matrox software:
Windows 95/98/2000 –
#
Programs
Add/Remove
Windows NT 4.0 –
#
System Utilites
(double-click) "
Yes
"
. For more information, see the
Click
Matrox Graphics Software (remove only)
Settings
"
.
Run the separate uninstall program included with
Control Panel
"
file on your Matrox
Readme
"
"
installation CD-ROM.
3
After removing Matrox software, install the latest display driver for your Matrox
graphics card. You may also need to reinstal l othe r Mat rox s oft w ar e.
Add/Remove
Matrox
Matrox Graphics Card – User Guide15
More information
W e p ro vide a dditio nal d ocum entati on in hel p f iles,
Document F ormat) files . To view or print PDF file s, use th e
files, and A dobe Acro bat PD F (Porta ble
Readme
Acrobat Reader
program, whi ch you c an
install from the M atro x insta llatio n CD- R O M. This g uide is av ai lable o n the C D-ROM as a PDF file
(
Doc\English\Guide\Guide_en.pdf
).
The online version of this guide has additional information, including the following sections: “TV
output”, “Extra troubleshooting”, “Display information”, “Hardware inf or ma tio n”, “Customer
support”, “Warranty”, and “Software lic en se ag ree me nt”.
The “Extra troubleshooting” section includes mor e info rm at ion on th e foll owing problem s:
• Can’t use Windows, Windows reports a
configuration error, and/or can’t install or uninstall
Matrox display driver
• Monitor settings aren’t automatically detected
• After game for Windows 95/98/2000 starts, monitor
doesn’t display properly
• Matrox Diagnostic or setup program reports an IRQ
problem
• Game for Windows 95/98 doesn’t start or runs
slower than normal
• After restarting computer, Windows 95/98 warns
that the graphics card isn’t configured correctly
• Using multiple displays under Windows 98/2000 or
NT 4.0, program doesn’t work with main graphics
card
• Not all graphics cards in the computer are fully
supported
• In multi-display mode, displays aren’t numbered
consecutively
• Screen image defects appear, program doesn’t run
properly, or Windows doesn’t work properly
• Program window or dialog box doesn’t appear on
screen
• Video file playback is jerky (skipping frames)
• DVD video playback is jerky (skipping frames)
• Can’t play certain DVD videos
• Can’t record DVD video
• TV image is garbled or unusable
• Computer text is hard to read with a TV
• Poor TV or video recorder image quality
• Can’t record video with a video recorder
• Video appears stretched or squished on a TV
• Sound doesn’t record, video files play back with no
sound, or sound output is distorted or too loud
Note:
Be sure to chec k for an y last- minute r elease n otes at th e end o f this ma nual and in the
Matrox CD-ROM
file. Also, check the Matrox Web site (www.matrox.com/mga)
Readme
for the latest Matrox so ftware, technical supp or t, and pr od uct infor ma tio n.
16Matrox Graphics Card – User Guide
TV output
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You can view or record the sec ond ar y disp la y of you r Mat rox gra ph ics ca rd wi th a TV or a video
recorder. This section describes this
Note:
TV output isn’t supported with fu ll-s cre en D OS disp lay m od es (for e xa mp le , the
information you see before Windows starts) or with standard VGA mode (for example, when
you restart Windows in “safe mode”). Older programs may use these display mo des. Wh ile
one of these display modes is in use, your TV displays nothing (black).
Connection setup
1
Turn off computer
Windows 95/98/2000 or NT 4.0 –
2
NT 2
NT
Shut down
"
TV output
" OK, then turn off your computer.
feature:
T o shut do wn your comp uter , click "
Shut Down
WARNING:
Don’t change monitor connections while your computer is turned on. While
your computer is turne d on, i t m ay be using monitor se ttin gs tha t are specific to th e cu rrent
monitor connections.
If a display device (monitor, TV or video recorder) is connected while your computer is
using settings intended for another display device, the display of the new device may be
devices may be permanent ly damaged if incorrect settin gs are
garbled or unusable.
Some
used.
2
Attach TV adapter
Attach the TV o ut put a dap te r* included
with your Mat rox product to the
Analog/TV
card.
* If your Matrox product was included with your computer, your product m ay not include this a dapter.
connector of your graph ics
TV output
adapter
*
Analog/TV
connector
Matrox card
Matrox Graphics Card – User Guide17
3
Connect video output
To connect to a TV or a video recorder,
you’ll need a composite video (RCA) or S-
video cable.
If your video de vi ce (a TV o r a vi de o
recorder) didn ’t come with one of these
cables, these types of cable are available at
most electronics stores. The type of cable
you use depends on what your video device
supports. Many video devices support
composite video connections, and some
higher-qua lity video d e vic es suppo rt
S-video connections.
a
Attach one end of your composite
video or S-video cable to the
appropriate conn ect or on yo ur TV
adapter.
b
Attach the other end to th e
connector on your TV
†
or video
recorder.
c
Before vie w ing or re co rdi ng vi deo
output directly from your computer,
make sure your TV or video recorder is
set up to use
your TV has a
to
VIDEO
a
TUNER/LINE
input. For e xample, if
line
TV/VIDEO
switch, set it
; or if your video recorder has
switch, set it to
VIDEO IN
LINE
*
.
TV or video recorder
using composite video
TV or video
recorder using
S-video
Composite
video (RCA)
cable
S-video cable
TV adapter
(Note: Using the Matrox composite
video and S-video connectors at the
same time is optional.)
Matrox card
Optionally, if you use the composite video
S-video connectors on your Matrox TV
and
adapter, you can directly connect two different video devices at the same time.
To view
record output from the same Matrox video connector, you can connect it to a
and
video recorder an d connect the video record er to a TV. For more infor mation, see yo ur video
recorder and TV manu als .
* The labels on your devices may not be consistent with what’s in this guide. Different manufacturers sometimes use different
labels for the same type of controls and connectors. For example, the
(or
† If your TV only has an antenna or cable TV connecto r, you can use an
modulato r s ar e a vailable at m o st e le ctr o ni cs stor e s.
18Matrox Graphics Card – User Guide
). T o match labels, see the documentation for your video devices.
VIDEO 2
connector on your TV may be labeled
VIDEO IN
RF modulator
to connect it to your Matrox card . RF
VIDEO 1
4
Connect audio output
T ypically , the s ound output fro m a computer
comes from speakers connected to your
sound card. If you prefer, you can hear or
record the soun d output from y our computer
using the same TV or video recorder you
connect to your graphics card. To do this,
you need an au di o cab le wit h a st ere o jac k
on one end and two RCA connectors on the
other end. If you don’t ha ve th is type of
cable, you can buy one at most consumer
electronics stores.
a
Plug the stereo-ja ck en d of the au dio
cable into the
your sound card.
b
Plug the other end of the cable into the
left (
connectors of your video device. For
more information , see yo ur sou nd ca rd
manual.
SCART adapter
LINE OUT
L
) and right (R)
*
connector on
AUDIO IN
TV or video
recorder
Sound
card
Some video devices in Europe only have SCART
connectors. This type of connector includes video
audio, whereas composite video or S-video
and
connectors include only video.
If your TV or video re cor de r
uses a SCART
only
SCART connector
connector, you need a SCART cable adapter to
connect your co mput er to t hat TV or video recorde r.
You need a SCART adapter that has at least 2 or 3
connectors – 1 video and 1 or 2 audio. The video
connector has to be either composite or S-video. If
you don’t already have this type of adapter, it should
be available at your local electronics store. To find
out if your TV or your video recorder supports
Composite SCART
adapter with 3
connectors
composite or S-video, see its documentation.
T o us e a S CA RT adapter, connect the SC ART end of the adap ter to yo u r TV or v ideo reco rd e r, then
connect the other end to your Matrox TV adapter
* If your sound card has no
output goes to the video device you conne cte d t o.
connector, you can use its
LINE OUT
sound card.
and
connector instead. In this case, all your computer’s sound
SPKR
Matrox Graphics Card – User Guide19
S-video SCART
adapter with 3
connectors
Software setup
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If a TV or video re corder is conne cted to the seco nd monitor con nector on your Matrox graphi cs card,
you can use TV output mode to view or record your display on your TV or video recorder. (To
connect video devices to your computer, see page 17.)
TV settings have lower resolutions and refresh rates than typical computer monitor settings. Lower
refresh rates may re su lt in mo re not icea ble fl i c ker.
Note:
T wo TV standard s are suppo rted for TV output. Th e NTSC sta ndard is used in North
America and Japan, among other places. The PAL standard is used in most of Western
Europe and in China, among other places.
If an incorrect TV standard is selected in Matrox software, the output from your computer
may not appear or record properly on your TV or your video recorder. To find out what
standard your TV or video recorder supports, see its documentation.
9
9
Windows 98 /2000 –
2
2
setup”, page 7.
To add a TV to your Windows desktop, see “DualHead M ult i-D isp la y
NT 29xNT
Windows 95/98/2000 or NT 4.0 –
2
DualHead Zoom
9x
9x
Windows 95/98/2000 –
2
2
, or
DualHead D VDMa x
To adjust TV settings, access the Matrox PowerDesk
T o us e TV ou tp ut, yo u can us e the
*
features (see “Other DualHead features”, page 9).
property sheet (see “Accessing PowerDesk pro pe rty sheet s”, page6). To adjus t advanced
desktop TV settings, click
click
DVDMax TV Settings
Windows N T 4.0 –
NT
Matrox Display Properties
"
TV Settings
.
Desktop TV Settings
.
T o adju st TV set tings, cl ick "
Monitor
"
. T o adjust adv anced TV settings, click
For more information on how you can use your secondary display, see Matrox PowerDesk
online help.
* Under Windows NT 4.0, the DualHead DVDMax feature isn’t supported.
DualHead Clone
DualHead
,
. To adjust advanced DVDMax TV settings,
Programs
Matrox PowerDesk
"
Advanced
20Matrox Graphics Card – User Guide
Extra troubleshooting
Graphics
The following troubleshooting items address problems related to graphics cards.
ProblemCan’t use Windows, Windows reports a configuration error, and/or can’t install
or uninstall Matrox display driver
1
Cause
1
Solution
2
Cause
1
Solution
2
Solution
Note: Windows 2000 or NT 4.0 –
software. For more information, see Windows documentation.
The problem may be s pec ific to the motherbo ard in yo ur co mp ut er.
There may be a software update available for your motherboard. To find out what
motherboard model your computer is using, see your system manual. For more information,
contact the maker of your motherboard or computer. Many motherboard or computer
manufacturers have software updates available on their Web site.
Files on your system may have been deleted or corrupted.
Remove, then restore Matrox software. For more information, see page 15.
Windows 95/98 – For advanced users –
then reinstall the latest display d river for your Mat ro x gr ap hics card .
9x9x
Note:
Before removing software, make sure you have all the necessary files to reinstall
software that may still be needed. Also, make sure the display driver you reinstall supports
Matrox products in your computer.
all
You may need administrato r rig hts to instal l certain
Manually remove any old or new display drivers,
1
Restart your com put er in safe mo de (see “Restarting in sa fe mo de”, page10).
2
Right-click the
Properties
3
Click the plus sign ne xt to
listed display adapters (click each, then click
My Computer
Device Manager
"
icon on the W in dows desktop b ack gr ou nd , th en cli ck
.
Other devices
(if it appears) and
Remove
Matrox Graphics Card – User Guide21
Display adapters
), then click OK.
. Delete al l
4
In the following folders, remove all files or folders related to “PowerDesk” (
“Matrox” or “MGA”. (For more information on some files, right-click on them in
Windows Explorer, then click
Properties
"
Version
. The followi ng paths assum e default
installations and may be different on your computer.)
C:\Windows\Start Menu\Progra m s\StartUp
#
C:\Windows\Start m enu\Programs
#
C:\Windows\Sys tem
#
C:\Pr ogram Files
#
Note:
Recent version s of Matr ox Po we rDes k for Windows 95/98 (5.x and later) install
files only to your Windows
5
6
Click
Under
HKEY_LOCAL_MACHINE
Run
"
, type
System
regedit
"
folder.
, then click OK.
SOFTWARE
, remove all ite ms starting with “Matrox”
or “MGA”.
Note:
Recent versions of Matrox PowerDesk for Windows 95/98 (5.x and later) store
registry settings under
HKEY_CURRENT_USER
HKEY_CURRENT_USER
SOFTWARE
"
.
settings under
Your
are only accessible if you’re logged in to Window s with yo ur
user name.
pd*.*
),
7
Restart your computer, then install the latest display drivers for your Matrox graphics
card. You may also need to reinstall other Matrox software.
If incorrect softw are m on ito r setti ng s are use d, yo ur dis pla y may bec om e
monitors can be perm a ne ntly da ma ge d. For more info rm ati on, see you r
some
monitor manual.
Note:
T o ch ec k if your m on ito r setti ng s are pro pe rly se lec te d:
1
Windows 95/98/2000 –
Properties
"
Settings
select a display before clicking
Windows NT 4.0 –
Right-click your Windows desktop background, then click
Advanced
"
Access the Matrox PowerDesk
Monitor
"
Advanced
. If you’re using multi-d isp lay m od e,
.
Monitor
property sheet (see
“Accessing PowerDesk property sheets”, page 6). If you’re using multi-display mode,
select a display number.
2
If you see the name of yo ur mo ni tor or “Plug-and-Play”, your monitor settings are
properly selected.
If you see the wrong mon ito r nam e,
monitor
(Windows 98/2000 or NT 4.0), your monitor settings aren’t prope rly selecte d.
Unknown monitor
(Windows 95/98), or
Default
Your monitor may not be Plug-and-Play. Most new monitors are Plug-and-Play but many
older ones aren’t. Software can’t automatically detect settings for monitors that aren’t Plug-
and-Play.
Manually select your monitor settings in the software. For Windows 95/98/2000 or NT 4.0,
see “Monitor setup”, page 6.
2
Cause
1
Solution
If a monitor was changed or added while Windows was running, the new monitor may not
be detected by the software.
Restart your com pu ter. If your monitor is a Plug-and-Play (D DC ) mo nitor, it sho uld be
automatically det ect ed b y t he so ft w are .
Matrox Graphics Card – User Guide23
3
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Cause
1
Solution
Y ou m ay be using B NC connect ors with a Plu g-and-Play m onitor . The Plu g-and-Play fe ature
of a monitor can’t be used with BNC connectors.
If there’s an HD-15 connector at the back of your monitor, use this connector instead of the
BNC connectors.
connectors
HD-15 connectorBNC (Bayonet Nut Connect)
ProblemAfter game for Windows 95/98/2000 starts, monitor doesn’t display properly
9x
9x
(blank screen, rolling or overlapping screen images)
2
2
1
Cause
1
Solution
2
Solution
If your game uses a low-resolution (640 × 480 and below ), full-s cre en di spl ay mo de , you r
monitor may not support the refresh rate the Matrox driver is using.
Windows 95/98/2000 –
9x
9x
2
2
1
If the game is still running in full-screen mode and your monitor is unusable, exit the
game. To do this, press [Alt]+[Tab]
Windows taskbar, then click
2
Make sure the correct monitor is selected in Windows (see “Monitor setup”, page 6).
Close
, right-click the name of th e gam e on th e
once
.
Windows 95/98/2000 –
9x
9x
2
2
1
If the game is still running in full-screen mode and your monitor is unusable, exit the
game. To do this, press [Alt]+[Tab]
Windows taskbar, then click
2
Access the Matrox PowerDesk
Close
Monitor Settings
, right-click the name of th e gam e on th e
once
.
property sheet (see “Accessing
PowerDesk property sheets”, page 6).
3
Select customizations from the Matrox list
Click
.
4
From the Matrox monitor list, select the monitor model you’re using. If your monitor
model doesn’t appear in the list, select a monitor that runs at 60 Hz at 640 × 480 (fo r
example,
Standard monitor types
Vesa 1024X768 @60Hz
"
"
Next
). Follow the on-
screen instruct ion s to com pl ete th e sele cti on .
24Matrox Graphics Card – User Guide
ProblemMatrox Diagnostic or setup program reports an IRQ problem
k2k
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(3D and video programs don’t work)
1
Cause
1
Solution
2
Cause
Your computer or program may not work w ell wit h bus mast eri ng .
Disable bus mastering:
(If you want to continue using bus mastering, see the other solutions.)
9x
9x
Windows 95/98/2000 –
2
2
1
Access the Matrox PowerDesk
Options
property sheet (see “Accessing PowerDesk
property sheets”, page 6).
2
Clear the
3
Click OK " OK "
Use bus mastering
Yes
to accept the changes and restart your computer.
check box.
Windows NT 4.0 –
1
Click
Performance
2
Clear the
3
Click OK "
Programs
"
"
Matrox PowerDesk NT
.
Use bus mastering
Yes
to accept the changes and restart your computer.
check box.
Matrox Display Properties
"
Your computer may not have given an interrupt request (IRQ) to your Matrox graphics card
or may have given one used by another device in your computer. This may be because your
computer’s “Plug-and-Play” feature is turned off.
9x
9x
Windows 95/98/2000 –
2
2
1
Right-click the
Windows 98 –
#
Windows 2000 –
#
To check the display adapter’s IRQ:
My Computer
click
icon on the W in dows desktop b ack gr ou nd , th en:
Properties
click
Properties
Device Manager
"
Hardware
"
.
Device Manager
"
.
"
2
Click the plus sign to the left of the
Display adapters
. An “X” through an ic on mea ns the
hardware has been disabled. A circled exclamation point through the icon means the
hardware has a pr ob lem .
3
Double-click the na me of yo ur M atr ox di spl ay
adapter to open a properties dialog box. The
type of problem is displayed in the
Device status
"
Resources
area. Check also the
tab "
Resource type
General
tab
list for an
Interrupt Request
Matrox Graphics Card – User Guide25
.
1
Solution
3
Cause
1
Solution
Change settings in your computer BIOS setup utility.
If your computer has the options of enabling Plug-and-Play detection, or assigning an IRQ
to a VGA a da pte r, make sure they’re enabled. If your computer doesn’t have these options,
you may be able to man ual l y as s ign an IRQ to you r gra phi cs card using the BIOS setup
utility.
For more information on the BIOS setup utility of your computer, see your system manual
or contact your system manufacturer.
Windows 95 /98 –
to them. Each time car ds are mov ed to dif ferent ex pansion slots in your compute r, ne w IRQs
9x9x
Other devices in your computer may have IRQs unnecessarily allocated
may be allocated without old ones being deallocated.
For advanced users –
Note:
Before removing software, make sure you have all the necessary files to reinstall
Remove an d rest ore d evice driv er s.
software that may still be needed.
1
Restart your com pu ter in safe mo de (see “R est art ing in sa fe mo de”, page10).
2
Right-click the
Properties
3
Under
or unused devi ce drivers. To rem ove a driver, select its name, then click
My Computer
"
Device Manager
Display adapters, Network adapters
icon on the W in dows desktop b ack gr ou nd , th en cli ck
.
, or
SCSI controllers
, remove an y re dunda nt
Remove
you’re not sure wheth er a driver is redun da nt or unuse d, yo u can re move it. When
Windows restarts, Windows automatically restores needed drivers or prompts you to
reinstall them.)
. (If
4
Restart your com pu ter no rmally.
4
Cause
1
Solution
Your computer’s other BIOS settings may be incorrect.
Reset your computer BIOS settings to the factory defaults using your computer’s built-in
BIOS setup utili ty. The factory defaults are usu ally the “safest” settings. Check your syste m
manual for more inform a tio n.
26Matrox Graphics Card – User Guide
ProblemGame for Windows 95/98 doesn’t start or runs slower than normal
9x9x
(program uses Microsoft DirectX interface)
1
Cause
An older ver sion o f Dire ctX m ay be i nstall ed. The M atrox CD-ROM setup program installs
DirectX, but some programs install an older version of DirectX (overwriting your version).
T o se e wh at ve rsi on of Dire ctX is installed:
1
Access the Matrox PowerDesk
Information
property sheet (see “Accessing PowerDesk
property sheets”, page 6).
Microsoft DirectX
label.
1
Solution
2
Look at the
If DirectX 7.0 or later isn’t installed, ins tall it. Run th e setup progr am from the
of the Matrox installation CD -ROM.
ProblemAfter restarting computer, Windows 95/98 warns that
the graphics card isn’t configured correctly
9x9x
1
Cause
1
Solution
You may have a conflict because of previously installed display drivers.
Delete all existing display drivers and reinstall Matrox display drivers.
1
If Windows prompts you to start the
start the Wizard, it will
2
Right-click the
not
My Computer
detect your graphics card.)
Add New Hardware Wizard
icon on the Windows desktop
background.
3
4
Properties
Click
Click the plus sign next to
Display adapters
Device Manager
"
Other devices
.
.
(if it appears) and
, click
DirectX
Cancel
folder
. (If you
5
Delete
Remove
6
Restart your com put er an d rein sta ll the Mat rox disp lay drivers
listed display adapters (click each, then click
all
), then click OK.
(see page 5).
Matrox Graphics Card – User Guide27
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ProblemUsing multiple displays under Windows 98/2000 or NT 4.0,
9
9
program doesn’t work with main graphics card
2
NT
2
NT
1
Cause
1
Solution
2
Solution
Y ou r main gra phics card may not b e controlli ng your pr imary disp lay . The graphics c ard that
controls your pri mary displa y is the one th at first di splays infor mation whe n you restart your
computer. (A DualHead-supporting graphics card may display this startup information on
both of its displays at the s a m e tim e.)
Programs that don’t recognize multiple displays may not work with a graphics card unless
it’s contro lli ng yo ur pri ma ry di spl ay.
Y our computer BIOS (Basic Input/Output System) and the slot type (ISA, PCI or AGP – see
“Choose an expa nsi on slo t”, page 3) of each graphics card help determine which graphics
card controls your primary display.
If you’re having prob lems with a pr ogram th at can be mo v ed on your W indo ws desk top, run
this program on your primary display. Make sure the program window doesn’t overlap any
other display. If the program doesn’t work with the graphics card controlling your primary
display, or you want your ma in grap hic s card t o c on trol your p ri mar y display, see the other
solutions.
Change the conf iguration of yo ur computer BIO S so that the slot type of you r main graphics
card has priority for beco mi ng th e p rim ar y disp lay. For information on how to change your
computer BIOS settings, see your system manual.
If your computer BIOS doesn’t let you select which slot type has priority for becoming the
primary display, a BIOS update may be available to let you do this. (The BIOS of most
computers can be up da ted w ith so ftware.) For a po ss ibl e BIO S updat e for yo ur com p ute r,
contact your system vendor.
3
Solution
If there’s a graphics controller built into the motherboard of your computer, by changing
your computer BIOS settings, you may be able to change which device controls your
primary display. For more information, see your system manual.
4
Solution
If you don’t need to use the graphics card that’s controlling your primary display, remove it
from your computer. If your primary display is controlled by the motherboard of your
computer , see your system man ual for inform ation on ho w to dis able this grap hics contro ller .
2
Cause
The program yo u’re using may no t work properly with syst ems usin g more tha n one dis play
at a time.
1
Solution
An update may be available for the program you’re using. Th is update ma y fix prob lems this
program has with mult i-d isp lay sy ste m s. F or m ore in fo rm atio n, co nta ct the s oft w ar e
distributor for the program you’re usin g.
28Matrox Graphics Card – User Guide
2
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Solution
Windows 98 /2000 – For advanced users –
9
9
display system s, you ca n disa ble all displ ays other than your primary display:
2
2
1
Make sure the
DualHead disabled
To use a program that doesn’t support multi-
option button is selected on the
sheet. To access this property sheet, see “Accessing PowerDesk property sheets”,
page 6.
2
Windows 2000 –
Restart your computer in safe mode (see “Restarting in safe mode”,
page 10).
DualHead
property
3
Right-click the
Windows 98 –
#
Windows 2000 –
#
4
Click the plus sign to the left of the
5
For each dis pl ay adapt er,
Windows 98 –
My Computer
click
icon on the W in dows desktop b ack gr ou nd , th en:
Properties
click
except
Properties
Device Manager
"
Hardware
"
Display adapters
for the one contr oll ing yo ur pr im ary dis pla y:
Double-click the name of a display
.
Device Manager
"
.
adapter to open a properties dialog box. Enable the
Disable in this hardware profile
click
OK
.
Windows 2000 –
Note:
Your primary display can’t be disabled.
6
Windows 98 –
7
Restart your com put er fo r changes to take ef f ec t.
Note:
T o re sto re dis pla y adapt ers , repe at steps 3–7, but do the following in step 5:
Windows 98 –
!
Windows 2000 –
!
Right-click the name of a display adapter, then click
Close
Click
clear the
click
check box, then
Yes
"
.
Disable in this hardware profile
Enable
.
check box.
.
Disable
Yes
.
"
Matrox Graphics Card – User Guide29
ProblemNot all graphics cards in the computer are fully supported
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9
9
(Software doesn’t work with a certain graphics card, or another graphics card
2
NT
2
NT
doesn’t work at all)
1
Cause
1
Solution
2
Solution
If you have diff erent models of graphics card s in your computer , your Ma trox displ ay d river
may not support all the graphics cards in your computer.
Under Windows 98/2000, a display driver may support one or more graphics cards. If a
display driver doesn’t support a certain card, a dif fer ent display dri v er m ust be use d for that
card. Software that depends on a certain display driver may not work with a graphics card
that’s not using the same display driver.
Under W indo ws NT 4.0 , only one display dr ive r at a time may be us ed. T o use more than one
graphics card, the display driver must support all the graphics cards installed. If an
unsupported graphics card is installed in your computer, that card either isn’t used or your
computer restarts in VGA mode (single-display, 640 × 480 resolution, 16 colors).
Install the latest unified display driver for your Matrox graphics cards. (A
unified
display
driver su pports more than one model of grap hics card.) This d river is a vaila ble on the Matrox
Web site (www.matrox.com/mga
). Make sure that the display driver supports
Matrox
all
products in your computer. Install the display driver by running the setup program included
with it.
Note:
A unified Matrox display driver may not be available for all the models of Matrox
graphics cards installed in your computer (especially for older models). Under Windows
98/2000, you can use more than one display driver in this case.
If a graphics card isn’t supported, you may ne ed to remo ve it. If th ere’s a graphics processor
built into the m other board of your computer that’s not supported by your software, see your
system manual for information on how to disable this graphics processor.
2
Cause
Windows 98/2000 –
9
9
of running the setup program included with your Matrox display driver), the driver may not
2
2
If the W indow s method for display driv er installa tion was used (inst ead
be installed for all the graphics cards it supports.
1
Solution
Run the setup program included with the Matrox display driver. The setup program
automatically installs the display driver for each Matrox graphics card it supports.
If you have more than one graphics card in your computer, the
display numbering ma y not be consecu t i v e fo r the displays of a
multiple-display card (for example, a DualHead supporting
card). Display numb er ing de pe nd s on the typ es of e x pa ns ion sl ots used in yo ur co mp ute r
(AGP and PCI) and the BIOS settings of your computer.
1
Solution
Windows 98 /2000 –
1
Right-click your Windows desktop background, then click
2
Select a display and mo ve it according to th e phy si cal posit ion of th e mo nito r it ’s
Move the displays in Windows.
Properties
associated with.
Note:
In DualHead Mul ti-Dis play m ode f or Windows 2000 and in multi-displa y mod e
for Windows NT 4.0, you have limited control over the arrangement of your displays.
For more informa tio n, see M atr ox PowerDesk documentation.
ProblemScreen image defects appear, program doesn’t run properly,
or Windows doesn’t work properly
(example: mouse pointer not drawn properly)
1
Cause
1
Solution
Some programs may not work prope rly with som e Mat rox acceleration.
Disable specific types of software acceleration:
9x
9x
Windows 95/98/2000 –
2
2
1
Access the Matrox PowerDesk
Options
property sheet (see “Accessing PowerDesk
property sheets”, page 6).
2
Clear one or more check boxes, starting with
Use device bitmaps caching
For more in for ma tio n, see con te x t-s en sitive help.
Settings
"
.
.
3
Click OK "
Close
to accept the changes. (Depending on the feature you disabled, you
may hav e to res tar t your co m put er fo r the cha ng es to take effect.)
Windows NT 4.0 –
1
Click
Performance
2
Clear one or more check boxes. For more information, see context-sensitive help.
3
Click OK "
Programs
"
.
Yes
to accept the chan ges. (Depe nding on the f eature you d isabled, you may
Matrox PowerDesk NT
"
Matrox Display Properties
"
"
have to restart your computer for the changes to take effect.)
Matrox Graphics Card – User Guide31
2
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Solution
Windows 95/98/2000 –
9x
9x
2
2
1
Right-click your Windows desktop background, then click
Disable Windows ef fe ct s:
Properties
"
Effects
.
3
Solution
4
Solution
2
Cause
1
Solution
2
Disable one or more features under
Visual effects
.
If possible, update y o ur Ma trox disp lay driver. Matrox makes new display dr ivers a vai lab le
on the Matrox Web site (www.matrox.com/mga
).
Disable Matrox hardware acceleration:
Windows 95 /98 –
9x9x
1
Right-click the
2
Click
3
Move the
4
Click OK "
Properties
My Computer
"
Performance
Hardware acceleration
Close
"
icon on the Windows desktop background.
Yes
to accept the changes and restart your computer.
Graphics
"
slider to
.
None
.
Windows 2000 –
1
2
3
Windows 95 /98 –
1
9x9x
2
Right click your Windows desktop background, then click
Advanced
Move the
"
Troubleshooting
Hardware acceleration
.
slider to
None
.
Click OK " OK to accept the changes.
There may be a conflict between resources in your system.
Right-click the
Properties
Click the plus sign next to
My Computer
"
Device Manager
icon on the W in dows desktop b ack gr ou nd , th en cli ck
.
Other devices
(if it appears) and
Properties
Display adapters
"
Settings
.
"
3
Delete any display adapter
4
Restart your computer.
Note:
If you identify a pro gr am that doesn ’t work well with Matrox acceleration, please
other than
the one for your Matr ox grap hi c s car d.
contact Matrox tech nical su pport (see pa ge49) and describe the problem. This information
may help us come up with a fix or work-around in a future driver release.
32Matrox Graphics Card – User Guide
ProblemProgram window or dialog box doesn’t appear on screen
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k
8
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8
1
Cause
1
Solution
2
Cause
NT
NT
1
Solution
3
Cause
1
Solution
Another window or dialog box may be co v er in g the win dow or dialog box you want to see.
Move, close, or minimize any window or dialog box that may be covering the window or
dialog box you want to see.
Windows 98 /2 000 o r NT 4.0 –
9
9
dialog box may be in a display or on a monitor that’s unusable.
2
2
If you’re using multi-display mode, the program window or
Make sure all the displays and monitors you want to use are usable. For more information,
see other troubles ho oti ng ite ms in th is gui de.
The software m ay be u sin g a di spl ay yo u did n’t intend to use or the software may be
configured to use more displ ays than the actu al number of m onitors you ha ve. (F or exam ple,
you may be in DualHead Multi-Display mode but you only have one monitor.)
Disable the display:
9
9
Windows 98 /2000 –
2
2
Note:
In DualHead M ult i-D is pla y mo de un der Windows 2000, if you want to disab l e the
secondary display of your graphics card, see page 8.
1
Right-click your Windows desktop background, then click
2
Select the displa y you w an t to dis able, th en clear the
this monitor
check box.
Properties
Extend my Windows desktop onto
.
Windows NT 4.0 –
1
2
Click
Settings
Move the
Programs
"
.
Desktop area
monitors connected, th en cli ck
Matrox PowerDesk NT
"
Matrox Display Properties
"
"
slider until the numb er of di spl ay s used m at che s the nu m ber of
OK
to accept your changes. (The display you disable
must be the last one, if it’s not, to change your display configuration, see page 31.)
Note:
If the monitor you di sab led in th e sof tw a re is you r prim a ry displ ay, you need to
configure your computer so that your primary display is on the monitor that’s connected. See
The program window or dialog box may be somewhere off-screen.
2
If the program window you want to see is named on the Windows taskbar, right-click on it
and select
Maximize
. (If you click
Restore
the program window goes back to its previous
position. To fix this problem, see the other solutions.)
Manually move the program window or dialog box:
1
Press [Alt]+[Space].
3
Solution
4
Solution
2
If you see a pop-up menu, click
Move
).
3
Press on one of the arrow keys once and move your mouse pointer to where you w an t
Move
. If you don’t see a pop-up menu, press [M] (for
the window or dia log box to appear, then click. The program window or dialog box
should appear wh er e you cl ick e d.
Windows 98 /2000 –
9
9
program windo w or dia log box. Simply press the ke ybo ard shor tcut assign ed to this feature .
2
2
Use the
Move All Windows to Primary Display
feature to move the
T o a ssi gn a ke yb oa rd sh ort cu t to this featu re:
1
Right-click the Mat rox Qu ick D esk ico n () on your Windows task bar, then click
Keys
.
2
Create a keyboard shortcut for the
Move All Windows to Primary Display
feature.
Windows 20 00 or NT 4.0 –
1
Windows 2000 –
then click
Windows NT 4.0 –
Display
Properties
2
Enable the
Click the Matrox Qui ck De sk icon () on your Wi nd ows taskbar,
Multi-Display Controls
Click
"
PowerDesk
Open program windows in display
.
"
.
Programs
"
Matrox PowerDesk NT
feature, then choose where you want the
"
program window or dialog box to appear. For more information, see Matrox PowerDesk
context-sen sitive help.
Matrox
Hot
5
Solution
Windows 20 00 or NT 4.0 –
1
Windows 2000 –
click
Multi-Display Controls
Windows NT 4.0 –
Display
2
Enable the
Click the Matrox QuickDesk icon () on your Windows taskbar, then
Click
Properties
"
Use CenterPOPUP
.
PowerDesk
(Windows 2000) or
"
.
Programs
"
Matrox PowerDesk NT
Center dialog boxes
Matrox
"
(Windows NT
4.0) feature, then choose where you want the program window or dialog box to appear.
For more information, see Matrox PowerDesk context-sensitive help.
34Matrox Graphics Card – User Guide
Video
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The following troubleshooting items address problems related to video files.
ProblemVideo file playback is jerky (skipping frames)
Note:
Jerky video file pla yba ck m ay be th e resu lt of slo w p la yba ck or re co rdi ng . Sl ow
recording cause s fram es to be d ro ppe d (fra me s aren ’t recorded). If jerky video is caused by
frames that were dropped during recording, the problem can only be fixed by recapturing the
video under better conditions.
1
Cause
1
Solution
2
Solution
3
Solution
Your hard disk may be too slow.
Try
defragmenting
9x
9x
Windows 95/98/2000 –
2
2
Accessories
your hard disk.
System Tools
"
T o de fr agm e nt a hard dis k, clic k "
Disk Defragmenter
"
.
Programs
If possible, try using a f ast er dis k.
Tip:
If your computer has more than one hard disk, you may get better results if you play
back video files from a disk
other than
Windows swap file is usually stored on drive “
the one where the Windows swap file is stored. The
”.
C:
Make sure the drive you’re using (a hard di sk dr ive or DVD dri ve ) is u sin g D M A (if y o ur
drive supports DMA transfers). To use DMA:
WARNING:
Not all drives support DMA well. For more information, see the
documentation th at came wi th your hard dis k.
Windows 95 /98 –
9x9x
1
Right-click the
Properties
2
Double-click the
My Computer
"
Device Manager
Disk drives
icon on your Windows desktop background, then click
.
list item to expand it, then double-click the name of the
drive device you’re using.
"
3
Click
Settings
, then enable the
4
Click OK " OK "
Yes
to restart your computer and for changes to take effect.
DMA
check box.
Matrox Graphics Card – User Guide35
Windows 2000 –
9x
1
Right-click the
Properties
2
Double-click th e
My Computer
"
Hardware
"
IDE ATA/ATAPI controllers
name of the appropriate controller.
3
Change each
4
Click OK to accept the changes.
Transf e r Mode
icon on your Windows desktop background, then click
Device Manager
.
list item to expand it, the n doub le-cl ick the
setting to “
DMA if available
”.
2
Cause
1
Solution
3
Cause
1
Solution
NT 29xNT
4
Cause
Windows NT 4.0 –
Install a DMA d riv er . For m ost compu ters, a DMA driv er is a vaila ble for
Windows NT 4.0 (for example, the “PIIX Bus Master IDE” dri ver supports many
computers). F o r mo re inf orm a tion o n how to get this driver, contact your system vendor.
Too many programs may be running (using up computer resources).
Close other programs, including memory-resident programs like
System Agent
Your display settings may be too high. As a result, video file playback may not be fully
supported by Matrox hardware.
Try lo wering you r display setti ngs. W e recommend a 1024 × 768 or lo wer displa y resolution
with a 16-bit color pale tte .
2
To access display settings:
Windows 95/98/2000 –
!
Properties
Windows NT 4.0 –
!
Display Properties
"
Settings
Right click your Windows desktop background, then click
.
Click "
"
Settings
.
Programs
"
Matrox PowerDesk NT " Matrox
Y our Matrox graphics card may be sharing an IRQ (interrupt request)
with another PCI card in your comp uter (for examp le, a network ca rd).
Windows 95 /98 –
9x9x
1
Right-click the
background, then click
Properties
To see if your graphics card is sharing an IRQ:
My Computer
icon on your Windows desktop
Properties
Device Manager
"
.
"
.
2
Look in the list box to see if your Matrox graphics card is
assigned the same IRQ number as another PCI card in your
computer.
1
Solution
Try mo ving the PCI card to another P CI slot in y our compu ter . For m ore inform ation, s ee the
documentation for this card or see your system manual.
36Matrox Graphics Card – User Guide
DVD
The following troubleshooting items address problems related to DVD. (For general video-related
troubleshooting it em s, see “Video”, page 35.)
ProblemDVD video playback is jerky (skipping frames)
1
Cause
1
Solution
Your DVD drive may be too slow.
If your DVD drive supports DMA transfers, enable this feature (see page 35).
ProblemCan’t play certain DVD videos
1
Cause
1
Solution
A DVD video may not play back because the region setting on your DVD player doesn’t
match the region code on the DVD-ROM disc. DVD players and videos use region codes to
prevent the playback of video that was intended only for a certain region or market.
To get a copy of a DVD video that’s compatible with the region code of your DVD player,
contact the vendor of that video.
ProblemCan’t record DVD video
See “Can’t record video with a video recorder”, page39 .
TV output
The following troubleshooting items are related to TV output support (see “TV output”, page17 ).
ProblemTV image is garbled or unusable
(a blank screen, or rolling or overlapping screen images)
1
Cause
1
Solution
2
Cause
1
Solution
2
Solution
Your TV or video recorder may not be properly c onn ec te d.
Make sure your TV or video recorder is properly connected. For more information, see
“Connection setu p”, pa ge17.
Your TV or video recorder may not be properly set up.
If a TV is co nn ect ed to y our M at rox g ra phi cs ca rd an d the T V ha s a
to
VIDEO
. For more infor m atio n, se e you r TV ma nu al.
If a video recorder is connected to your Matrox graphics card and the video recorder has a
TUNER/LINE
switch, set it to
LINE
. For more information, see your video recorder manual.
Matrox Graphics Card – User Guide37
TV/VIDEO
switch, set it
3
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Cause
Matrox softw are may not be se t up for T V output. Particu larly , the TV stand ard select ed may
not be correct.
1
Solution
4
Cause
Windows 95/98/2000 or NT 4.0 –
See “Software setup”, page 20.
TV output isn’t supported with full-sc reen DOS display mod es (for example, the information
you see before Windows starts) or with standard VGA mode (for example, when you restart
Windows in “safe mode”). Older programs m ay use thes e display mo des. While o ne of these
display modes is in use, your TV displays nothing (black).
1
Solution
View the program you’re using with your computer monitor instead of your TV.
ProblemComputer text is hard to read with a TV
1
Cause
1
Solution
The resolution of a T V is lower than a typi cal com p ute r di spl ay. As a result, some text may
be harder to read with a TV than with a computer monitor.
Lower your co mp ute r disp la y reso lu tion :
9x
9x
Windows 95/98/2000 –
2
2
1
Right-click your Windows desktop background, then click
2
Move the
Desktop area
(Windows 95) or
lower setting.
3
Click OK to close the dialog box and apply changes.
Screen area
Properties
"
Settings
.
(Windows 98/2000) slider to a
Windows NT 4.0 –
1
2
Solution
Click
Settings
2
Move the
3
Click OK to close the dialog box and apply changes.
If you’re using a display area larger than 640 × 480, you can use larg er system fonts to m ake
Programs
"
.
Display area
"
Matrox PowerDesk NT " Matrox Display Properties
slider to a lower setting.
"
some text more readable:
Windows 95/98/2000 or NT 4.0 –
2
NT 29xNT
1
Windows 95 –
Settings
Windows 98 /2000 –
Properties
Windows NT 4.0 –
Display
38Matrox Graphics Card – User Guide
Right-click your W indo ws deskto p backgr ound, the n click
.
Right-click your Windows desktop background, then click
"
Settings
"
Properties
Advanced " General
Click
Settings
"
.
Programs
"
.
"
Matrox PowerDesk NT
Properties
Matrox
"
"
2
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3
Font size
Under
Click OK to close the dialog box and apply changes.
, select
Large Fonts
.
ProblemPoor TV or video recorder image quality
1
Cause
1
Solution
2
Cause
Your software TV settings may need adjusting.
See “Software setup”, page 20.
There may be too many video devices between your vide o source and destina tion, or o ne or
more of the video d e vic es may be degrading th e qua lit y of th e vide o signal . De m o dula to rs,
long cables, ca ble extensions and im pr op er con ne cti on s can all af f ec t vide o sign al quali ty.
1
Solution
If your video equipment supports it, use S-video connections. For more information, see
“Connection setu p”, pa ge17.
2
Solution
3
Solution
3
Cause
1
Solution
Try chang ing on e or mo re vid eo devices.
If possible, use fewer connections. For example, don’t use cable extensions.
The image settings on your TV may need adjusting.
Some TVs hav e an ap er tur e con tro l som eti me s call ed
reduce this pro blem. Reduc ing your TV’s brightness setting may also impro ve image q uality .
For more in for ma tio n, see you r TV ma nu al.
ProblemCan’t record video with a video recorder
1
Cause
The video sourc e may be copy protect ed. Your Matrox product may not let you make copies
of copy-prote cte d video. (So me video sou rc e s let y o u m a ke a co py of a vi deo, but you may
not be able to make a copy of that co py.)
PICTURE
. Lowering this setting may
1
Solution
T o get copi es of a copy-pr ot ect ed v i deo , c ont ac t the vendor of the video.
ProblemVideo appears stretched or squished on a TV
1
Cause
1
Solution
Windows 95/98/2000 –
9x
9x
screen on your T V, the aspect ratio of a vid eo may no t match the aspect rat io o f y o ur TV.
2
2
If you’re using the
DualHead DVDMax
feature to view video full-
Adjust software settings:
1
Access the Matrox PowerDesk
DualHead
property sheet (see “Accessing PowerDesk
property sheets”, page 6).
Matrox Graphics Card – User Guide39
2
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9x
k
9x
3
4
5
6
DVDMax Options
Click
Select
Preserve aspect ratio
.
.
Select the aspect ratio of your TV (4:3 or 16:9 – mos t TVs are 4:3).
Select
Detect based on video window size
Click OK or
Apply
for your changes to take effect.
.
For more in for ma tio n, se e con te x t-s en sitive help.
Sound
The following troubleshooting items address problems related to sound cards.
ProblemSound doesn’t record, video files play back with no sound, or sound output is
distorted or too loud
1
Cause
1
Solution
2
Cause
1
Solution
3
Cause
1
Solution
NT 2
NT
If the sound problem is with a par tic ula r device (for exa m ple , TV or spe aker), the volume
control on the dev ice it sel f may ne ed ad ju stin g.
Adjust the volume control on the device itself.
Audio cables may be lo o se or incor re ct l y wire d.
Make sure your sound card cables are properly connected (see “Connect audio output”,
page 19).
Y our sound card’s W indo ws softw are sett ings ma y be in correct. Specif ically, input or output
may be disabled, or volume levels may be too low or too high.
Windows 95/98/2000 or NT 4.0 –
are correct.
2
1
Double-click the spe aker icon () on the Windows taskb ar.
If you
a
b
c
d
e
see the speaker icon:
don’t
Click
Double-click the
Enable the “
Show volume control on the taskbar
Click OK.
Double-click the speaker icon on the taskbar.
Settings
"
Multimedia
Make sure your sound card’s Windo ws softw are se ttings
"
Control Panel
or
Sounds and Multimedia
.
icon.
” check box.
2
Click
Options
"
Properties
40Matrox Graphics Card – User Guide
.
4
Cause
1
Solution
3
4
Click the
For the
Recording
Line In
button, enable all check boxes in the list box, then click OK.
and/or
Microphone
controls, make sure the
Volume
levels are okay (if you’re not sure, try half level), and the appropriate
Select
check box is enabled.
5
Click
Options
"
6
7
Click the
OK
.
For the
Properties
Playback
Master, Line
.
button, enabl e all check boxe s in the list box, then cli ck
and/or
Wave
controls, make sure the
Volume
quarter to one-half levels (if you’re not sure, try hal f level), an d th e
are cleared.
8
Close the dialog box.
Note:
Depending on your sound driver, certain labels may be different. For example,
Line In
may be labeled
Line
.
The problem may be specific to the sound card you have.
For more information, see your sound card manual.
slider
sliders are at one-
Mute
check boxes
Matrox Graphics Card – User Guide41
Display information
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Notes
Your Matrox graphics card is 100% V GA co mpatibl e and sup ports all VESA s tandards :
Matrox graphics cards that can support a secondary display have the Matrox
!
DualHead
feature.
Windows 95/98 –
!
In
DualHead M ulti-Dis play
mode (see page 7), the graphics memo ry
is divided equally between the main and secondary display. For example, if you have a
16 MB graphics card, the main and secondary displays each have 8 MB available to
them. As a result, maximum display capabilities may be affected.
The secondar y disp la y of yo u r g r aph ic s ca rd o nly su ppo r ts a 16- or 3 2-b it col or pal ette.
!
3D acceleration is only available w ith a 16- or 32 -b it colo r pal ette .
!
The display re sol uti ons a vailable depe nd on yo ur M atr ox gr aph ic s card , disp la y driver
!
and software monitor settings. Different software monitor settings have different
resolutions available to them. With your software monitor settings, some of the
resolutions listed in this section may not be available,
resolutions not listed in this
or
section may be available . F or mo re inf or ma tio n on sof tw a re mo ni tor se ttin gs with
Windows 95/98/2000 or NT 4.0, see “Monitor setup”, page 6.
Many Plug-and-Play monitors don’t automatically report if they’re capable of
!
1152 × 864, or 1600 × 1200 and higher display resolu tions . To use these resolutions, or
higher refresh rates than those reported by the monitor, you can use the Matrox monitor
selection metho d. To use Matrox monitor se ttings w ith W ind ows 95/98/2 000 or N T 4.0,
see “Monitor setup”, page 6.
The maximum refresh rates listed in this section have been rounded and are based on a
!
monitor with a maximum horizontal refresh rate of 130 kHz. Depending on your
monitor, refresh rate capabilities may vary. For information on the capabilities of your
monitor , see yo ur mo ni tor do cu me nt atio n.
If you’re using BNC connectors with a Plug-and-Play monitor, the Plug-and-Play
!
feature of your moni tor can’t be used . To use the Plug-and-Play featur e of yo ur moni tor ,
instead of the BNC connect or s, use the 15-pin connector at the b ac k of your monitor.
9x
9x
2
2
In Windows 95/98/2000 , Mat rox m on ito r sett ing s are ba sed on Windows monitor
!
settings. If you change your Windows monitor settings, you may have to reselect or
readjust your Matrox monitor settings.
42Matrox Graphics Card – User Guide
In multi-display mode (see “DualHe ad Multi- Display setup”), each monitor ha s its o wn
!
monitor settings (refresh rates).
Maximum display resolution
Aspect ratioMain display
(traditional)
4:3/5:4
16:9/16:10
* Millennium G450 LE – With a 24- or 32-bit color palette, the maximum display resolution may be 1280 × 1024.
Z-buffering, single buffering, double buffering, triple buffering, texture mapping, MIP
mapping, Gouraud shading
%%
%%
(256-bit DualBus)
Environmental specifications
!
Minimum/maximum ambient operating temperatures: 0 to 55º C
!
Minimum/maximum storage temperature: -40 to 75º C
!
Maximum altitud e for ope ra tio n: 3,000 m ete rs
!
Maximum altitud e for tra nsp or t: 12,0 00 m ete rs
!
Operating humid ity: 20 t o 8 0 % rela tive humidity (non-condens in g)
!
Storage humidity: 5 to 95% relative humidity (non-condensing)
!
Estimated MTB F (Mean T ime Be fore Fai lure): 87 yea rs – for the mo del with the l owest e stimated M TBF
under normal working conditions
Matrox Graphics Card – User Guide45
Pinouts for analog (HD-15) connector
5
10
15
PinSignalPinSignalPinSignal
1Analog red output6Ground11Not connected
2Analog green output7Ground12SDA (DDC)
3Analog blue output8Ground13TTL horizontal sync
4Not connected9+5 V (DDC)14TTL vertical sync
5Ground10Ground15SCL (DDC)
Pin usage with Matrox TV output adapter
5
10
15
Pin SignalPin SignalPin Signal
1Composite video6Ground11Not connected
2Y (S-video)7Ground12Shorted with 15 by adapter
3C (S-video)8Ground13Not used by adapter
4Not connected9Not used by adapter14Not used by adapter
5Ground10Ground15Shorted with 12 by adapter
1
6
11
(see “TV output”, page 17)
1
6
11
46Matrox Graphics Card – User Guide
Maximum card dimensions
5.897 in. or 14.978 cm
3.25 in. or
8.255 cm
Matrox Graphics Card – User Guide47
Customer support
Matrox Web and FTP sites
Matrox is on th e Internet with a World Wide Web (WWW) and File Tra nsfer Proto col (FTP) site. Our
Web site has product literature, press releases, technical material, a sales office list, trade show
information, and other relevant material. Our FTP site contains current drivers for Matrox products.
You can download dri v er s u sin g t he Int er net F TP site , i n a dditio n t o o ur BBS. You can access our
FTP server independently, or from the Matrox Web site.
If you have a problem, we recommend that you follow the procedure below for the quickest results.
1
Contact your dealer –
technical assistan ce . Your dealer is local and m ay be f am il iar w ith your complete
system. In the ca se of hard ware w arran ty assista nce, the p roduct m ust be retu rned to the
dealer, w ho will retu rn it to Ma tro x.
This is usually the quickest and most effective method of
48
2
If your Matrox product was provided by your computer manufacturer, contact this
manufacture r . F or conta ct inform ation, s ee your compute r docum entation or cont act the
vendor.
3
Matrox BBS –
bug), utiliti es, an d other infor m at i on fro m our 24-hour Bullet i n Bo ard Serv ice ( BB S).
The phone numbe r is
stop bit, and no par ity. You’ll be prompted to enter your first and last name and a
password. If you don’t have an account, it’s created when you enter your name for the
first time. See also “Matrox Web and FTP sites”.
4
MATFAX instant fax –
touch-tone phone, you can have faxes sent to you automatically 24 hours a day.
A vailable docu m en ts incl ud e com m on instal lat ion pr ob lem s, availab le drivers and
updates, and product dat a she ets.
You can download driver updates (which may eliminate a particular
514-685-6008
Call our dial-up Matrox f a x serv ic e at
. The communication parameters are 8 data bits, 1
514-685-0174
. Using a
5
Direct Matrox Technical Assistance –
If you still can’t resolve a problem (and your
Matrox product was n ’t provided by your computer manufacturer), you can get direct
technical assistance four ways:
Call Technical Support (Canada) at
#
call
514-822-6330
Send a FAX to
#
Vis it our tech nical supp ort Web site at www.matrox.com/mga/tech_supp/home.htm.
#
Write a letter to Graphics Customer Support at our Corporate Headquarters. The
#
address is:
H9P 2T4
.
.
514-822-6363
Matrox Graphics Inc., 1055 St. Regis Blvd., Do r v al, QC, Canada,
514-685-0270
. For residents of Quebec only,
, Attention: Grap hic s Technical Assistance.
Information we need
Please give a complete description of the problem, and include:
Matrox card serial number, model number, revision number, BIOS number, driver type
!
and version, and memory address at which the Matrox card is installed.
Computer brand name, system BIOS manufacturer and version number or date, bus
!
type, model, processor speed, and amount of memory.
Monitor brand and model name.
!
Operating system and version – if you’re using a memory manager, its brand and
!
version. Also, list any memory-resident programs in use.
If you’re using a network card, its brand and version.
!
Brand and model of any other cards and devices installed on your system.
!
Program specific problems
If a problem appears with a specific program, please give us the following information:
Display settings (color palette, display resolution, and so on) applied when the problem
!
occurs.
Program name and version. Name any add-on packages you’re using.
!
If possible, take note of the file and segment address that caused the problem.
!
Detailed steps known to c aus e the bug, so we can repr odu ce it .
!
49
Where to get information
k2k
k
k2k
k
k2k
898
k
8
For display inform a tio n:
9x
9x
2
2
Windows 95/98/2000 –
!
PowerDesk property sheets”, page 6).
access the
Information
property sheet (see “Accessing
Windows NT 4.0 –
!
Display Properties
For system information:
9x
9x
2
2
Windows 95/98/2000 –
!
background, then click
9
9
2
2
Windows 98 /2000 –
!
System Information
Windows NT 4.0 –
!
Diagnostics
click
Information
"
"
.
right-click the
Properties
click
.
"
Programs
My Computer
Programs
Matrox PowerDesk NT
"
icon on your Windows desktop
Accessories
"
System Tools
"
"
Matrox
"
.
click
Administrative Tools (Common)
"
Windows NT
"
.
50Matrox Graphics Card – User Guide
Warranty
A. Limited Warranty Statement
1. Matrox Graphics Inc. (“Matrox”) warrants to the end-user customer, who provides adequate proof of purchase that
Matrox hardware products purchased from Matrox authorized dealers will be free from defects in materials and
workmanship for a period of three (3) years from the date of purchase. This warranty applies only to the original enduser purchaser and is non-transferable. Conditions and limitations of Matrox’s warranty are stated below.
2. Matrox’s limited warranty covers only those defects which arise as a result of normal use of the hardware and does
not apply to any:
a. improper or inadequate maintenance;
b. incompatibilities due to the user’s hardware or software applications with or in which the Matrox product interfaces;
c. product of a special or custom-made nature;
d. unauthorized modification or misuse;
e. improper installation, misapplication or negligence;
f. operation outside the product’s environmental specifications;
g. improper site preparation or maintenance;
h. software;
i. other causes that do not relate to a product defect;
j. defects or damage suffered as a result of force majeure (including theft);
k. defects or damage suffered as a result of normal wear and tear; and/or
l. stolen goods.
3. If Matrox receives, during the applicable warranty period, notice of a defect in a warranted hardware product and the
defective Matrox product in question, Matrox shall at its sole option, either repair or replace the product, and shall
return the repaired product or a replacement product within a reasonable delay. The replacement product may not
be new, provided that it has functionality at least equal to that of the product being replaced.
4. This warranty is valid in any country where Matrox hardware products are distributed by Matrox or its authorized
dealers.
5. This Limited Warranty Statement gives the customer specific legal rights. The customer may also have other rights
which vary from state to state in the United States, from province to province in Canada, and from country to country
elsewhere in the world.
B. Limitations of Warranty
1. NEITHER MATROX NOR ANY OF ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OF ANY KIND,
WHETHER EXPRESSED OR IMPLIED, WITH RESPECT TO MATROX PRODUCTS. MATROX SPECIFICALLY
DISCLAIMS (and the customer, by accepting the Matrox product, specifically accepts such disclaimer and waives)
ALL OTHER WARRANTIES, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR OR INTENDED PURPOSE OR USE AND
THE WARRANTY AGAINST LATENT DEFECTS, WITH RESPECT TO THE HARDWARE AND/OR SOFTWARE.
2. To the extent that this Limited Warranty Statement is inconsistent with the law of the locality where the customer
purchases the Matrox product, this Limited Warranty Statement shall be deemed modified to be consistent with such
local law. Under such local law, certain limitations of this Limited Warranty Statement may not apply to the consumer.
3. To the extent allowed by local law, the remedies provided in this Limited Warranty Statement are the customer’s sole
and exclusive remedies.
Matrox Graphics Card – User Guide51
C. Limitations of Liability
1. EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THE LIMITED WARRANTY STATEMENT, IN NO
EVENT SHALL MATROX BE LIABLE FOR:
a. any direct, indirect, special, incidental, consequential, foreseeable or unforeseeable, or punitive damages, whether
based on contract, tort, delict or any other legal theory and whether advised of the possibility of such damages;
and/or
b. damages arising from the loss of use, data, production revenue and/or profit of in connection with the Matrox
product or any business interruption.
2. Without prejudice to the foregoing, any liability of Matrox for any breach of warranty shall be limited to the amount
paid by the customer for the defective hardware in question.
3. To the extent allowed by local law, Matrox’s entire liability and the customer’s exclusive remedy shall be the repair or
replacement of any defective product during the warranty period. Matrox does not offer any other warranty with
respect to Matrox hardware or software or any other hardware or software.
4. Customer shall be responsible for all applicable taxes, duties and customs fees on any replacement unit, as well as
all transport, insurance, storage and other charges incurred on all returned products.
D. Obtaining Service
1. Verify that your Matrox product was installed and configured according to the information in its accompanying
documentation.
2. Read the “Troubleshooting” information included with the Matrox product to see if you can solve the problem yourself.
3. If you are still experiencing difficulties, please contact your dealer where you purchased your Matrox product.
4. If you must return a Matrox product, leave the configuration as it was when you were using it, and leave all
identification stickers on the product. Pack the product in its original box and return to your Matrox dealer where the
product was purchased, together with your proof of purchase. Your Matrox dealer will return the product for you.
Alternatively, if this first option is unavailable to you, you may contact the Matrox Technical Support group who will
issue an Return Merchandise Authorization (RMA) number, upon receipt of adequate proof of purchase, and inform
you of shipping instructions. DO NOT RETURN THE PRODUCT TO MATROX WITHOUT MATROX’S RMA NUMBER
AND EXPRESS AUTHORIZATION.
E. General
This limited warranty shall be governed by the laws of the Province of Quebec, Canada and the federal laws of Canada
applicable therein and the courts of the Province of Quebec shall have exclusive jurisdiction to hear and decide any
dispute instituted by the customer in connection with this limited warranty; the customer waives, by accepting the
product, its rights to institute proceedings in connection with this warranty against Matrox in any jurisdiction other than
Quebec.
52Matrox Graphics Card – User Guide
Software license agreement
Single User Products This Matrox software (the “Software”) is copyrighted by Matrox Graphics Inc. All rights are
reserved. The purchaser is granted a license to use the software only, subject to the following restrictions and limitations.
1. The license is for the original purchaser only, and is not transferable without written permission of Matrox.
2. The original purchaser may use the Software on a single computer owned or leased by the original purchaser. You
may not use the Software on more than a single machine, even if you own or lease more than one machine, without
written consent of Matrox.
3. The original purchaser may make back-up copies of the Software for his or her own use only, subject to the use
limitations of this license.
4. The original purchaser may not engage in, nor permit third parties to engage in, any of the following:
• Providing or disclosing the Software to third parties.
• Providing use of the Software in a computer service business, network, time-sharing, multiple CPU or multi-user
arrangement to users who are not individually licensed by Matrox.
• Making alterations or copies of any kind in the Software (except as specifically permitted above).
• Attempting to unassemble, de-compile or reverse engineer the Software in any way.
• Granting sublicenses, leases, or other rights in the Software to others.
• Making copies, or verbal or media translations, of the user’s guide.
• Making telecommunication data transmissions of the Software.
Matrox reserves the right to terminate this license if there is a violation of its term or default by the Original Purchaser.
Upon termination, for any reason, all copies of the Software must be immediately returned to Matrox, and the Original
Purchaser shall be liable to Matrox for any and all damages suffered as a result of the violation or default.
Limited warranty Matrox warrants to you, for a period of ninety (90) days normal use from your date of purchase, that:
1. The CD/disks on which the software is furnished and the documentation are not defective.
2. The Software is properly recorded upon the CD/disks included.
3. The documentation is substantially complete and contains all the information Matrox deems necessary to use the
software.
4. The Software functions substantially as described in the documentation.
Matrox’s entire liability and your exclusive remedy shall be the replacement of any CD/Disks or documentation not
meeting these warranties, which is returned to Matrox or an authorized dealer, together with a copy of your paid receipt.
The above is the only warranty of any kind, either express or implied, including, but not limited to the implied warranties
of merchantability and fitness for a particular use that is made by Matrox on this Licensed Software. In no event shall
Matrox be liable to you or to any third party for consequential, special, indirect or incidental damages which you may
incur as a result of using the licensed software, including, but not limited to, loss of data, or information of any kind which
you may experience.
Matrox Graphics Card – User Guide53
Index
A
address, Matrox
Adobe Acrobat
3
AGP
49
16
B
BBS, Matrox
BIOS
BNC monitor connection
bus mastering
Please register online (www.matrox.com/register) to be eligible for customer support,
new product announcements, and information on special offers and upcoming
events.
USA
FCC Compliance Statement
Remark for the Matrox hardware products supported by this guide These devices have been tested
and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment causes harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures: • Reorient or relocate the receiving antenna • Increase the separation
between the equipment and receiver • Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected • Consult the dealer or an experienced radio/TV technician for help.
WARNING Changes or modifications to this unit not expressly approved by the party responsible for the compliance
could void the user’s authority to operate this equipment. The use of shielded cables for connection of the monitor to
the card is required to meet FCC requirements.
Declaration of conformity of a Class B digital device according to the FCC rules
We, the Responsible Party Matrox, 1075 Broken Sound Parkway, Boca Raton, FL 33487 • Telephone: (561) 989-
9626 • Attention: Conformity Group Matrox
Declaration The Matrox hardware products supported by this guide comply with Part 15 of the FCC Rules. Operation
is subject to the following two conditions: (1) these devices may not cause harmful interference, and (2) these devices
must accept any interference received, including interference that may cause undesired operation. Any question
regarding this declaration should be forwarded to the above coordinates.
CANADA
(English) Industry Canada Compliance Statement
Remark for the Matrox hardware products supported by this guide These digital devices do not exceed the Class
B limits for radio noise emission from digital devices set out in the Radio Interference Regulation of Industry Canada.
(Français) Conformité avec les exigences du ministère de l’Industrie Canada
Remarque sur les produits matériels Matrox couverts par ce guide Ces appareils numériques n’émettent aucun
bruit radioélectrique dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le
Règlement sur le brouillage radioélectrique édicté par Industrie Canada.
JAPAN
VCCI Compliance Statement
Remark for the Matrox hardware products supported by this guide These are Class B products based
on the standard of the Voluntary Control Council for Interference from Information Technology Equipment
(VCCI). If these are used near a radio or television receiver in a domestic environment, they may cause radio interference.
Install and use the equipment according to instructions in the manual.
EUROPE
(English) European user’s information – Declaration of Conformity
Remark for the Matrox hardware products supported by this guide These devices comply with EC
Directive 89/336/EEC for a Class B digital device. They have been tested and found to comply with
EN55024/CISPR22 and EN55024/CISPR24. In a domestic environment these products may cause radio interference in
which case the user may be required to take adequate measures.To meet EC requirements, shielded cables must be
used to connect the monitor and other peripherals to the card. These products have been tested in a typical class B
compliant host system. It is assumed that these products will also achieve compliance in any class B compliant system.
(Français) Informations aux utilisateurs Européens – Déclaration de conformité
Remarque sur les produits matériels Matrox couverts par ce guide Ces unités sont conformes à la directive
communautaire 89/336/EEC pour les unités numériques de classe B. Les tests effectués ont prouvé qu’elles sont
conformes aux normes EN55024/CISPR22 et EN55024/CISPR24. Le fonctionnement de ces produits dans un
environnement résidentiel peut causer des interférences radio, dans ce cas l’utilisateur peut être amené à prendre les
mesures appropriées. Pour respecter les impératifs communautaires, les câbles de connexion entre le moniteur ou
autres périphériques et la carte doivent être blindés. Ces produits ont été testés dans un système hôte typique
compatible classe B. On suppose qu’ils présenteront la même compatibilité dans tout système compatible classe B.
(Deutsch) Information für europäische Anwender – Konformitätserklärung
Anmerkung für die Matrox Hardware-Produktunterstützung durch dieses Handbuch Diese Geräte entsprechen
EC Direktive 89/336/EEC für ein digitales Gerät Klasse B. Sie wurden getestet und entsprechen demnach
EN55024/CISPR22 und EN55024/CISPR24. In einer Wohnumgebung können diese Produkte Funkinterferenzen
erzeugen, und der Benutzer kann genötigt sein, entsprechende Maßnahmen zu ergreifen. Um EG-Anforderungen zu
entsprechen, müssen zum Anschließen des Monitors und anderer Peripheriegeräte an die Karte abgeschirmte Kabel
verwendet werden. Diese Produkt wurden in einem typischen, der Klasse B entsprechenden, Host-System getestet. Es
wird davon ausgegangen, daß diese Produkte auch in jedem Klasse B entsprechenden System entsprechend
funktionieren.
(Italiano) Informazioni per gli utenti europei – Dichiarazione di conformità
Nota per i prodotti hardware Matrox supportati da questa guida Questi dispositivi sono conformi alla direttiva CEE
89/336/EEC relativamente ai dispositivi digitali di Classe B. Sono stati provati e sono risultati conformi alle norme
EN55024/CISPR22 e EN55024/CISPR24. In un ambiente domestico, questi prodotti possono causare radiointerferenze,
nel qual caso all’utente potrebbe venire richiesto di prendere le misure adeguate. Per soddisfare i requisiti CEE, il
monitor e le altre periferiche vanno collegati alla scheda grafica con cavi schermati. Questi prodotti sono stati provati in
un tipico sistema host conforme alla classe B. Inoltre, si dà per scontato che questi prodotti acquisiranno la conformità
in qualsiasi sistema conforme alla classe B.
(Español) Información para usuarios europeos – Declaración de conformidad
Observación referente a los productos de hardware de Matrox apoyados por este manual Estos dispositivos
cumplen con la directiva de la CE 89/336/EEC para dispositivos digitales de Clase B. Dichos dispositivos han sido
sometidos a prueba y se ha comprobado que cumplen con las normas EN55024/CISPR22 y EN55024/CISPR24. En
entornos residenciales, estos productos pueden causar interferencias en las comunicaciones por radio; en tal caso el
usuario deberá adoptar las medidas adecuadas. Para satisfacer las disposiciones de la CE, deberán utilizarse cables
apantallados para conectar el monitor y demás periféricos a la tarjeta. Estos productos han sido sometidos a prueba en
un típico sistema anfitrión que responde a los requisitos de la clase B. Se supone que estos productos cumplirán
también con las normas en cualquier sistema que responda a los requisitos de la clase B.
FRANCE
Avertissement sur l’épilepsie
À lire avant toute utilisation d’un jeu vidéo par vous-même ou votre enfan tCertaines personnes sont
susceptibles de faire des crises d’épilepsie ou d’avoir des pertes de conscience à la vue de certains types de lumières
clignotantes ou d’éléments fréquents dans notre environnement quotidien. Ces personnes s’exposent à des crises
lorsqu’elles regardent certaines images télévisées ou qu’elles jouent à certains jeux vidéo. Ces phénomènes peuvent
apparaître alors même que le sujet n’a pas d’antécédent médical ou n’a jamais été confronté à une crise d’épilepsie.
Si vous-même ou un membre de votre famille avez déjà présenté des symptômes liés à l’épilepsie (crise ou perte de
conscience) en présence de stimulations lumineuses, veuillez consulter votre médecin avant toute utilisation.
Nous conseillons aux parents d’être attentifs à leurs enfants lorsqu’ils jouent avec des jeux vidéo. Si vous-même ou votre
enfant présentez un des symptômes suivants: vertige, trouble de la vision, contraction des yeux ou des muscles, perte
de conscience, trouble de l’orientation, mouvement involontaire ou convulsion, veuillez immédiatement cesser de jouer
et consultez un médecin.
Précautions à prendre dans tous les cas pour l’utilisation d’un jeu vidéo • Ne vous tenez pas trop près de
l’écran. • Jouez à bonne distance de l’écran de télévision et aussi loin que le permet le cordon de raccordement.
• Utilisez de préférence les jeux de vidéo sur un écran de petite taille. •Évitez de jouer si vous êtes fatigué ou si vous
manquez de sommeil. • Assurez-vous que vous jouez dans une pièce bien éclairée. • En cours d’utilisation, faites des
pauses de dix à quinze minutes toutes les heures.
MACROVISION
(English) A. Apparatus Claims of U.S. Patent Nos. 4,631,603, 4,577,216, 4,819,098, and 4,907,093 licensed for limited
viewing uses only. B. This product incorporates copyright protection technology that is protected by method claims
of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners.
Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home
and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or
disassembly is prohibited.
(Français) A. Demande de numéros de brevet aux États-Unis 4,631,603, 4,577,216, 4,819,098 et 4,907,093 avec
licence pour des utilisations limitées d'affichage uniquement. B. Ce produit bénéficie d'une technologie de protection
de droits d'auteur mis en œuvre par des demandes de brevets américains et d'autres droits de propriété intellectuelle
de Macrovision Corporation et d'autres propriétaires de droits. L'utilisation de cette technologie de protection de droits
d'auteur doit être autorisée par Macrovision Corporation, et est destinée à des utilisations domestiques ou de
consultation limitée autorisées par Macrovision Corporation. L'ingénierie à rebours ou le désassemblage est interdit.
(Deutsch) A. Patentansprüche für Geräte mit US-Patentnummern 4.631.603, 4.577.216, 4.819.098 und 4.907.093, die
nur für eingeschränkte Anzeigen lizenziert sind. B. Dieses Produkt enthält urheberrechtlich geschützte Technologie,
die durch Patentansprüche bestimmter US-Patente und andere geistige Eigentumsrechte der Macrovision Corporation
und anderen Eigentümern von Rechten geschützt sind. Die Verwendung dieser urheberrechtlich geschützten
Tech no l ogi e mu ß von der Macrovision Corporation genehmigt werden und darf nur zum Abspielen für private Zwecke
und anderen Einschränkungen unterliegende Zwecke eingesetzt werden, sofern keine Genehmigung für andere
Zwecke von Macrovision vorliegt. Reverse Engineering und Disassemblieren ist untersagt.
(Italiano) A. Diritti di brevetto USA n. 4,631,603, 4,577,216, 4,819,098 e 4,907,093 in licenza solamente per la
visualizzazione limitata. B. Questo prodotto incorpora una tecnologia per la protezione dei diritti d'autore che è
coperta da brevetti USA e da altri diritti di proprietà intellettuale detenuti da Macrovision Corporation e da altri titolari.
L'utilizzo di questa tecnologia di protezione dei diritti d'autore deve essere autorizzato da Macrovision Corporation, ed è
intesa solamente per la visione casalinga ed altri utilizzi limitati salvo diversa autorizzazione di Macrovision Corporation.
È proibito il disassemblaggio o procedimenti di reverse engineering.
(Español) A. Aparato patentado en los EE.UU. con los números siguientes. 4,631,603, 4,577,216, 4,819,098 y
4,907,093 con licencia para visualización limitada únicamente. B. Este producto incorpora una tecnología de
protección por Copyright mediante la demanda de ciertas patentes en los EE.UU. y otros derechos de propiedad
intelectual de Macrovision Corporation y otros propietarios de los derechos. La utilización de esta tecnología de
protección por Copyright debe ser autorizada por Macrovision Corporation y está destinada a su utilización doméstica
y otras formas de visualización limitada, a menos que Macrovision Corporation exprese lo contrario. Está prohibida la
utilización de técnicas de ingeniería inversa y el desmontaje.
• (English) All other nationally and internationally recognized trademarks and tradenames are hereby acknowledged.
• (Français) Toutes les autres marques et tous les autres noms déposés reconnus nationalement ou internationalement
sont également reconnus par les présentes. • (Deutsch) Alle sonstigen national und international bekannten
Warenzeichen und Produktnamen werden hiermit anerkannt. •(Italiano) Eventuali altri nomi di prodotti menzionati in
questo manuale sono dei proprietà di rispettivi produttori. • (Español) Por medio del presente se reconocen todas las
demás marcas y nombres comerciales reconocidos a nivel nacional e internacional.
(English) Disclaimer
THE INFORMATION IN THIS GUIDE IS SUBJECT TO CHANGE AT ANY TIME AND WITHOUT NOTICE.
Matrox Graphics Inc. reserves the right to make changes in specifications at any time and without notice. The information
provided by this document is believed to be accurate and reliable. However, no responsibility is assumed by Matrox
Graphics Inc. for its use; nor for any infringements of patents or other rights of third parties resulting from its use. No
license is granted under any patents or patent rights of Matrox Graphics Inc.
(Français) Responsabilité
LES INFORMATIONS CONTENUES DANS CE MANUEL PEUVENT ÊTRE MODIFIÉES À TOUT MOMENT SANS
PRÉAVIS.
Matrox Graphics Inc. se réserve le droit de modifier les spécifications à tout moment sans préavis. Les informations
contenues dans ce manuel sont reconnues c omme étant précises et fiables. Cependant, Matrox Graphics Inc. n’assume
aucune responsabilité concernant leur utilisation, ni leur contrefaçon ou les autres droits des tiers résultant de leur
utilisation. Aucune licence n’est accordée sur aucun brevet ou droit d’exploiter un brevet de Matrox Graphics Inc.
(Deutsch) Haftungsablehnungserklärung
DIE IN DIESEM HANDBUCH ENTHALTENEN ANGABEN UND DATEN KÖNNEN OHNE VORHERIGE ANKÜNDIGUNG
GEÄNDERT WERDEN.
Die Matrox Graphics Inc. behält sich das Recht vor, jederzeit und ohne Ankündigung technische Daten zu ändern. Es
wird keine Garantie für die Richtigkeit des Inhalts dieses Handbuchs übernommen. Weiterhin übernimmt die Matrox
Graphics Inc. keinerlei Verantwortung für die Benutzung dieses Handbuchs, weder für Verstöße gegen Patentrechte
noch für andere Rechte Dritter, die aus seinem Gebrauch resultieren mögen. Es werden keinerlei Lizenzrechte gewährt
für sämtliche Patente oder Patentrechte der Matrox Graphics Inc.
(Italiano) Discrezionalità
LE INFORMAZIONI CONTENUTE NEL PRESENTE DOCUMENTO SONO SOGGETTE A MODIFICHE SENZA
PREAVVISO.
Matrox Graphics Inc. si riserva il diritto di apportare variazioni di qualunque tipo alle specifiche tecniche in qualunque
momento e senza alcun preavviso. Le informazioni contenute in questa documentazione sono ritenute corrette e
attendibili. In ogni caso, non è imputabile a Matrox Graphics Inc. nessuna responsabilità per il loro utilizzo, come
nessuna violazione a brevetti o diritti di altri produttori derivante dal loro utilizzo.
(Español) Renuncia
LA INFORMACION QUE CONTIENE EL PRESENTE MANUAL ESTA SUJETA A CAMBIOS SIN PREVIO AVISO EN
CUALQUIER MOMENTO.
Matrox Graphics Inc. se reserva el derecho de realizar modificaciones en cualquier momento y sin previo aviso. La
información facilitada en este documento se considera que es exacta y fiable. Sin embargo, Matrox Graphics Inc. no
asume ninguna responsabilidad por su uso; ni por cualquier infracción de patentes u otros derechos de terceras partes
derivados de su uso. No se concede ninguna licencia bajo cualesquiera patentes o derechos de patentes de Matrox
Graphics Inc.