ENGLISH
Matrox®
Maevex 5150 Encoder • Maevex 5150 Decoder
Maevex
™
5100 Series
User Guide
20176-301-0160
2014.01.15
Contents
About this user guide ............................................................................................. 5
Using this guide ....................................................................................................................................... 5
More information .................................................................................................................................... 5
Overview ................................................................................................................. 6
Features ....................................................................................................................................................6
Hardware supplied ................................................................................................................................... 7
Hardware required (sold separately) ...................................................................................................... 7
Optional hardware (sold separately) ...................................................................................................... 7
Installation overview ............................................................................................................................... 8
Connecting your Maevex Encoder and Decoder units ......................................... 9
How it works ............................................................................................................................................ 9
Setting up your Maevex environment .................................................................................................. 10
Adding an encoder or a decoder unit to your environment .................................................10
Managing your passwords .....................................................................................................................10
Environment password ...........................................................................................................10
Unit password .........................................................................................................................10
Changing a password ..............................................................................................................11
Connection overview ............................................................................................................................. 12
Maevex 5150 Encoder – Back .................................................................................................12
Maevex 5150 Decoder – Front ................................................................................................13
Maevex 5150 Decoder – Back .................................................................................................13
Connector descriptions ........................................................................................................................ 14
Step-by-step connection setup ..............................................................................................................15
Maevex 5150 Encoder .............................................................................................................15
Maevex 5150 Decoder .............................................................................................................18
Daisy chaining your decoder units ....................................................................................................... 20
Resetting your unit ................................................................................................................................21
Validating your Maevex setup .............................................................................. 22
Description of LEDs .............................................................................................................................. 22
Network connector .................................................................................................................22
Encoder/Decoder ....................................................................................................................22
Validating network discovery ................................................................................................................ 23
Multiple subnet support .........................................................................................................23
Validating video and audio quality .......................................................................................................23
Using pass through or confidence preview ............................................................................24
Matrox Maevex 5100 Series – User Guide 2
Installing Matrox PowerStream ............................................................................ 25
Before you begin ....................................................................................................................................25
Obtaining Matrox PowerStream ............................................................................................25
Selecting the proper software .................................................................................................25
Installing your software ......................................................................................................................... 25
Matrox PowerStream software ............................................................................ 26
Accessing Matrox PowerStream ............................................................................................................ 26
Accessing Matrox PowerStream help ....................................................................................................26
Troubleshooting .................................................................................................... 27
What to do if you have a problem .........................................................................................................27
Common problems and solutions ........................................................................................................ 27
Product information .............................................................................................. 38
Specifications ......................................................................................................................................... 38
Maevex Encoder ......................................................................................................................38
Maevex Decoder ......................................................................................................................39
Power consumption and supply voltage ................................................................................39
Audio ......................................................................................................................................40
Environmental .........................................................................................................................40
Networking support .............................................................................................................................. 41
Notes .......................................................................................................................................................41
Digital flat panel and source compatibility ..........................................................................................41
Appendix A – Providing adequate airflow ........................................................... 42
Appendix B – Mounting your units ...................................................................... 43
Mounting guidelines .............................................................................................................................. 43
Mounting your Maevex encoder or decoder units horizontally ......................................................... 43
Maevex encoder .......................................................................................................................44
Maevex decoder .......................................................................................................................44
Mounting your Maevex decoder units vertically ................................................................................. 45
Left side mount .......................................................................................................................45
Right side mount .....................................................................................................................46
Mounting your Maevex decoder units on VESA mounts .................................................................... 46
Mounting to a 75 or 100 mm mounting space ......................................................................47
Mounting to a 200 mm mounting space ...............................................................................47
Customer support ................................................................................................. 48
Matrox Web ............................................................................................................................................48
Technical support ..................................................................................................................................48
3 Matrox Maevex 5100 Series – User Guide
Information we need ..............................................................................................................48
Firmware package .................................................................................................................................. 48
View your warranty information ..........................................................................................................48
Register your Matrox product ............................................................................................................... 49
Matrox Maevex 5100 Series – User Guide 4
About this user guide
Your Matrox user guide provides information on connecting and using your Matrox hardware. For
information on Matrox PowerStream software features and options, see the help file included with
your PowerStream software.
Using this guide
This guide assumes you’re familiar with basic functions like click, right-click and double-click, and
that you’re familiar with the basics of the operating system you’re using. Also, we use the following
conventions:
Bold
for headings and for references to text that appears on-screen.
Italics
for file names, paths, publication titles, and new terms.
Bold Italics
Keyboard keys in square brackets, with a plus sign separating keys that you press
simultaneously. For example: press [Ctrl]+[Alt]+[Del] to start Windows Task Manager.
Arrows (“Æ”) to separate ordered directions. For example, “click
the same as “click
Green for cross-references. If you’re viewing online, click green text to jump to what’s
being referenced.
for emphasis.
OK
, then click
Close,
OK
then click OK”.
Æ
Close
Æ OK” is
More information
We provide additional information in help and
release notes included with your product. Also, check the Matrox Web site
(www.matrox.com/graphics
) for the latest Matrox software, technical support, and product
information.
5 Matrox Maevex 5100 Series – User Guide
Readme
files. Be sure to check for any last-minute
Overview
Thank you for purchasing a Matrox Maevex Series product. Matrox Maevex is a video distribution
over IP solution that consists of one or more encoder units and one or more decoder units capable of
extending video and audio over a standard IP network.
Features
Your Matrox Maevex products support the following features:
Wide-screen and standard aspect ratios
Downscale streams locally before distributing them over the network to lower
bandwidth consumption
Scaling and cropping features enable flexible display of source content on the Decoder
output
Open encoding to enable non-Maevex software decoding through VLC® player software
Standard 10/100/1000Mb Ethernet networks
Decoder integrated network switch allows for Maevex daisy chaining, network
extension, and redundant network topology
Matrox PowerStream software allows for multiple instances and remote management of
the Maevex network
HDMI® or analog audio support
Pass through and confidence preview on Encoder
PowerStream auto-detection and discovery of Maevex units on subnet (DHCP server
required)
Password protection
For more information on PowerStream controls and options, see Matrox PowerStream help.
Matrox Maevex 5100 Series – User Guide 6
Hardware supplied
Maevex 5150 Encoder
*
– Encoder unit, 1 power supply, 1 DVI to HDMI adapter, 1 CAT
5e network cable (6 ft/1.8 m), 1 analog audio cable.
Maevex 5150 Decoder
– Decoder unit, 1 power supply.
Hardware required (sold separately)
Maevex 5150 Encoder
Shielded HDMI cable (Source to encoder unit)
Maevex 5150 Decoder
Network cable (CAT 5, 5e, 6, or 7)
Shielded HDMI cable
–
–
Optional hardware (sold separately)
Depending on your connection setup, you may also need any of the following hardware:
Maevex 5150 Encoder
Network cable (CAT 5, 5e, 6, or 7)
Shielded HDMI cable (Encoder unit to monitor)
VGA cab le
Analog audio cable (Audio out)
Maevex 5150 Decoder
Analog audio cable (Audio out)
DVI to HDMI adapter
–
–
* The hardware supplied with your Matrox product may vary depending on the SKU or part number of your product. For more
information, contact your Matrox representative.
7 Matrox Maevex 5100 Series – User Guide
Installation overview
To install your Matrox product:
1
Connect your product – see “Connecting your Maevex Encoder and Decoder units”, page
9.
2
Validate your setup – see “Validating your Maevex setup”, page 22.
3
Install the software – see “Installing Matrox PowerStream”, page 25.
Matrox Maevex 5100 Series – User Guide 8
Connecting your Maevex Encoder and
Controller system
Source
Maevex Encoder
Maevex Decoder
Decoder units
How it works
Matrox Maevex Encoder and Decoder units work in conjunction to provide unicast (one-to-one) or
multicast (one-to-many) streaming over an IP network. Using Matrox PowerStream software, you
can manage your entire Maevex network from a single system.
A Matrox Maevex environment is made up of four (4) elements connected to a network:
9 Matrox Maevex 5100 Series – User Guide
Source –
player, computer system, or camera.
Maevex Encoder –
An encoder can transmit to a single decoder or to multiple decoders.
Maevex Decoder –
computer system using VideoLAN® VLC media player as a video player can also be used
to decode the signal from an encoder.
Controller system –
PowerStream. A controller system can also be a source.
A video source connected to an encoder. For example, a source can be a media
An encoder is needed for each source in your Maevex environment.
A decoder is needed for each output in your environment. A
A system connected to the network and running Matrox
Setting up your Maevex environment
Before connecting your units, we recommend you:
Have a DHCP (Dynamic Host Configuration Protocol) server
Have a DNS (Domain Name System) server
Have a controller system
Use at least one output device (monitor or HDTV) to preview your video sources
Make sure all devices (Maevex units and controller system) are on the same subnet
Have at least one video source
Adding an encoder or a decoder unit to your environment
To avoid potential problems,
environment, perform a factory reset of your unit to reset the IP address, password, and any other
settings that may prevent you from using the unit in your environment. For more information, see
“Resetting your unit”, page 21.
before
you add a decoder or an encoder unit to your Maevex
Managing your passwords
In a Maevex environment, your PowerStream software, Maevex Encoder unit, and Maevex Decoder
unit use passwords for secure communication. There are two types of passwords: the environment
password and the unit password. These passwords are managed through PowerStream.
Environment password
A Maevex environment has a single password that allows PowerStream access to the units in that
environment. An environment password
is case-sensitive
and can be between 6 and 8 alphanumeric
characters long.
When you start PowerStream for the first time, you need to provide the environment password.
In a
new environment
, the environment password is used for all the units detected by
Powe rStream.
In an
established environment
, use the password already entered for that environment.
Unit password
Each unit has its own password.
When a new unit is added to the environment, it has no password. You need to manually update that
unit password to match the environment password.
Matrox Maevex 5100 Series – User Guide 10
If the environment password doesn’t match a unit password, that unit is listed as
you won’t be able to access the properties of that unit.
Changing a password
If a unit in your environment is listed as
password to match the environment password. To change the password for one unit, click the
Password
icon ( ) in the upper margin of the unit tile.
Access denied
in PowerStream, you must change the unit
Access denied
. Also,
Change
If all the units in your environment are listed as
password. To change the password for all your units, open the
Password
.
Access denied
, you need to change your environment
Settings
panel, then click
Change
For accessible units, changing the environment password also changes the unit password to the new
environment password.
11 Matrox Maevex 5100 Series – User Guide
Connection overview
5V DC
power
LAN1
(network)
VGA
(monitor)
HDMI Out
(monitor)
RS-232
(source)
HDMI In
(source)
Line Out
USB
(controller
system)
Line In
(source)
Maevex 5150 Encoder – Back
Matrox Maevex 5100 Series – User Guide 12
Maevex 5150 Decoder – Front
RS-232
(monitor)
USB
5V DC
power
LAN1/LAN2
(network or
decoder unit)
HDMI
(monitor)
Line Out
Maevex 5150 Decoder – Back
13 Matrox Maevex 5100 Series – User Guide
Connector descriptions
Connector
5V DC power 99 Connect the 5V DC power supply included with
HDMI 9 Connect a digital monitor to this connector. If
HDMI In 9 Connect your video source to this connector.
HDMI Out 9 Optional – Connect a digital monitor to this
LAN1 99Connect a network cable to this connector.
LAN2 9
Line In 9 Optional – Connect the analog audio output of
Line Out 99Optional – Connect your analog audio output
RS-232 99Currently unsupported.
SD™ Card 9 Currently unsupported.
Description
Encoder
Decoder
your product to this connector. While the 5V DC
power supply is connected to the unit and
electrical socket, the power LED ( ) is active
(not black).
For more information on LEDs, see “Description
of LEDs”, page 22.
your digital monitor has a DVI connector, you
need an HDMI to DVI-D adapter to connect
your monitor to this connector.
Note: To connect to this connector, you need a
shielded HDMI cable.
If your video source doesn’t support HDMI
output, use an HDMI adapter to connect it to
your encoder unit.
If your video source has a DVI connector, use
the DVI to HDMI adapter included with your
Maevex product to connect it to your encoder
unit.
Note: To connect to this connector, you need a
shielded HDMI cable.
connector. If your digital monitor has a DVI
connector, you need an HDMI to DVI-D adapter
to connect your monitor to this connector.
Note: To connect to this connector, you need a
shielded HDMI cable.
Note: You can only use the second network
connector on the decoder to daisy chain
decoder units.
your video source to this connector. If you’re
using HDMI audio input, this connector is
disabled.
device (such as speakers) to this connector.
Required
encoder
connection
Line In or
HDMI In with
audio
Matrox Maevex 5100 Series – User Guide 14
Connector
HDMI monitor
cable
USB 99Currently unsupported.
VGA 9 Optional – Connect an analog monitor to this
Description
Encoder
Decoder
connector. For local viewing of uncompressed
video from your video source.
Step-by-step connection setup
This section guides you through the step-by-step connection setup of your Maevex 5150 Encoder and
Decoder units.
Maevex 5150 Encoder
1 Connect your video input
Connect your video source to the
connector on your encoder unit.
If your video source doesn’t support HDMI
output, use an HDMI adapter to connect
your video source to your encoder unit.
If your video source has a DVI connector,
use the DVI to HDMI adapter included with
your Maevex product to connect your video
source to your encoder unit.
HDMI In
Required
encoder
connection
Note:
To connect a source to this connector, you need a shielded HDMI cable.
If your video source uses a display resolution higher than 720p60, we recommend you use
a certified high-speed HDMI cable.
15 Matrox Maevex 5100 Series – User Guide
2 Connect to your network
Network
cable
Audio cable
HDMI monitor
cable
Connect a network cable to the
LAN 1
connector on your encoder unit.
3 Connect your analog audio
input (optional)
Connect the analog audio output of your
video source to the
Line In
() connector
on your encoder unit.
4 Connect your video output
(optional)
If you’re connecting a digital monitor to
your unit, connect the monitor cable to the
HDMI Out
connector on your encoder unit.
If your monitor doesn’t support HDMI
output, use an HDMI adapter to connect it
to your encoder unit.
Note:
To connect your monitor to this
connector, you need a shielded HDMI
cable.
If the video output of your unit uses a
display resolution higher than 720p60, we
recommend using a certified high-speed
HDMI cable.
Matrox Maevex 5100 Series – User Guide 16
If you’re connecting an analog monitor to
VGA cable
Audio cable
Power cable
your unit, connect your monitor cable to the
VGA
connector on your encoder unit.
Note:
In PowerStream, while your encoder
is set to
Pass through
as the local output
method, the VGA connector is disabled.
5 Connect your analog audio
output (optional)
Connect your analog audio output device
(such as speakers) to the
connector on your encoder unit.
Note:
When PowerStream is set to pass
through as the local output method, this
connector only outputs audio received by
the
Line In
connector.
Line Out
()
6 Connect your power supply
Connect your power supply included with
your product to the
5VDC
your encoder unit. While the 5V DC power
supply is connected to the unit and electrical
socket, the power LED ( ) is active (not
black).
For more information on LEDs, see
“Description of LEDs”, page 22.
WA R N I N G:
To avoid damaging the power connector on your
unit or on your power cable when unplugging a unit, firmly hold
the power connector, pull back the connector on the cable, then
carefully remove the power cable.
17 Matrox Maevex 5100 Series – User Guide
connector on
After connecting your Maevex encoder unit, we recommend you validate your connection setup
HDMI monitor
cable
Network
cables
before you continue (see “Validating your Maevex setup”, page 22). After you validate your setup,
install your Matrox software (see “Installing Matrox PowerStream”, page 25).
Maevex 5150 Decoder
1 Connect your video output
Connect a digital monitor to the
connector on your decoder unit.
If your digital monitor doesn’t support
HDMI output, use an HDMI adapter to
connect it to your decoder unit.
Note:
To use this connector, you need a
shielded HDMI cable.
If the video output of your unit uses a
display resolution higher than 720p60, we
recommend using a certified high-speed
HDMI cable.
2 Connect to your network
Connect a network cable to either the
or
LAN 2
connector on your decoder unit.
HDMI
LAN 1
Note:
Yo u ca n
only
use the other network
connector on your decoder to daisy chain
decoder units. For more information, see
“Daisy chaining your decoder units”, page
20.
Matrox Maevex 5100 Series – User Guide 18
3 Connect your analog audio
Audio cable
Power cable
output (optional)
Connect your analog audio output device
(such as speakers) to the
connector on your decoder unit.
4 Connect your power supply
Connect your power supply included with
your product to the
your decoder unit. While the 5V DC power
supply is connected to the unit and electrical
socket, the power LED ( ) is active (not
black).
For more information on LEDs, see
“Description of LEDs”, page 22.
Line Out
5VDC
connector on
()
WA R N I N G:
To avoid damaging the power connector on your
unit or on your power cable when unplugging a unit, firmly hold
the power connector, pull back the connector on the cable, then
carefully remove the power cable.
After connecting your Maevex decoder unit, we recommend you validate your connection setup
before you continue (see “Validating your Maevex setup”, page 22). After you validate your setup,
install your Matrox software (see “Installing Matrox PowerStream”, page 25).
19 Matrox Maevex 5100 Series – User Guide
Daisy chaining your decoder units
Maevex Decoder unit
Maevex Decoder unit
Maevex Decoder unit
Network
You can daisy chain the network connections for your decoder units by connecting one decoder to
another.
When daisy chaining decoders, consider the following:
Some DHCP servers may encounter problems when assigning an IP address to a new
decoder daisy chained to an existing decoder in your Maevex environment. To avoid
potential problems, we recommend you first connect a new decoder directly to the
network. You can daisy chain the new decoder to a decoder in your Maevex environment
after
the decoder is assigned an IP address through DHCP.
When daisy chaining network connections, the maximum number of decoders
connected together is ten (10). Depending on your hardware and network settings, the
number of decoders you can daisy chain on the same network jack may be lower.
Matrox Maevex 5100 Series – User Guide 20
Resetting your unit
To reset a Decoder or Encoder unit, press and hold the
paper clip:
Reboot
keeps all
Factory reset
– Holding for
your unit settings, including the IP address and password.
less than 2 seconds
– Holding for
reboots your unit and keeps your settings. This
more than 5 seconds
your unit and restores the factory settings. This
address and password.
Reset
button on your unit with the tip of a
(until the LED turns amber) reboots
resets all
unit settings, including the IP
21 Matrox Maevex 5100 Series – User Guide
Validating your Maevex setup
Network
activity
Network
presence
After connecting your Maevex units, we recommend you validate your connection setup, network
discovery, and the quality of your audio and video sources before you continue.
Description of LEDs
The network connector LEDs and power LED
()
on your Maevex units provide information that
can help you troubleshoot your Matrox product.
Network connector
The network connectors on your Matrox Encoder and Decoder unit use
indicator lights (LEDs) to provide information on the network activity
and presence. The following describes the different network connector
LEDs.
LED color Network activity Network presence
No LED (black)
Green (flashing) Data transfer in progress. —
Orange —
No data transfer in progress
or no network detected.
No communication
established.
Network communication
established.
Encoder/Decoder
The power LED ( ) on your Matrox Encoder or Decoder unit provides information on the status
of your unit. The following describes the power LED on your Maevex unit.
LED color Encoder Decoder
No LED (black) Unit isn’t powered. Unit isn’t powered.
Green/Red (flashing) Unit is initializing. Unit is initializing.
Green Unit is ready. Unit is ready.
Green (flashing) Encoding and streaming. Decoding network stream.
Red (flashing)
Red Fatal error detected. Fatal error detected.
Amber
Amber (flashing)
No valid audio/video input
signal detected.
Unit reset to factory default.
Unit requires maintenance.
Configuring or updating
firmware.
Unit isn’t in use.
Unit reset to factory default.
Unit requires maintenance.
Configuring or updating
firmware.
Matrox Maevex 5100 Series – User Guide 22
Validating network discovery
Maevex units are initially assigned their IP addresses through DHCP (Dynamic Host Control
Protocol). After connecting your devices, we recommend verifying that all your devices are discovered
by the network.
Windows 8/7
– To make sure all your units are discovered by the network:
Windows 8
Æ
Windows 7
Devices
Network
– From the
. Under
– Click
Start
screen, go to
Other Devices
Start
Æ
Acessories
All Apps
, make sure all the Maevex units connected are listed.
Æ
Windows Explorer
, make sure all the Maevex units connected are listed.
Æ
Windows System
Æ
Network
If prompted to enable network discovery and file sharing on your network when validating network
discovery, enable these two features by clicking on the prompt at the top of your Windows Explorer
window. These two features must be enabled for PowerStream to detect Maevex units on your subnet.
After validating your connection setup, install Matrox PowerStream software (see “Installing Matrox
PowerStream”, page 25).
Multiple subnet support
Controller systems and computers can detect Maevex units in the same subnet through the
UPnP (Universal Plug and Play) protocol. If you have units in different subnets of your
network, you need to validate network discovery in each subnet separately. For more
information on using Maevex units in different subnets in the same Maevex environment,
see
Assigning an IP address
in Matrox PowerStream help.
Validating video and audio quality
Your decoder unit can only output video and audio as good as the quality received by your encoder.
Æ
File Explorer
. Under
Other
To validate the video and audio quality of your source and content:
Connect the source directly to the monitor and audio output device that will be used by
your decoder.
Use a different source to preview your content.
Use PowerStream to change the local output method on your encoder to
through
.
To validate the source capture by your encoder and your local output settings:
Use PowerStream to change the local output method on your encoder to
preview
.
23 Matrox Maevex 5100 Series – User Guide
Use pass
Use confidence
Using pass through or confidence preview
For your encoder, PowerStream has two local output options:
Pass through –
signals of your source directly to your monitor and audio output device. While this is
enabled, the local output settings of your encoder are disabled.
Because the signal is direct from the source to the output devices:
There’s no video output on the VGA connector (analog video output connector)
since there’s no corresponding analog input on the encoder.
If the HDMI output device connected to your encoder doesn’t support audio
output, your HDMI source may disable its audio output. Since no audio is received
at input, there’s no audio for the encoder and all decoders connected to this encoder.
Confidence preview –
PowerStream video and audio local output and capture settings for your encoder to
output to your video and audio output devices.
The local output settings allow you to:
Scale the video output to fit the resolution of your video output device
Correct image appearance
Adjust audio levels
The local output of an encoder isn’t the result of decoding its own encoded video and audio
stream.
When using pass through, your encoder outputs the video and audio
When using confidence preview, your encoder uses the
Matrox Maevex 5100 Series – User Guide 24
Installing Matrox PowerStream
This section describes how to install Matrox PowerStream software for
Server® 2012
,
Windows ® 7
, and
Windows® Server® 2008 R2
.
Windows ® 8, Win dow s®
Before you begin
If a version of Matrox PowerStream software is already installed on your system, we
recommend you uninstall it before installing a newer version.
You may need administrator rights to install or uninstall certain software. For more
information, see Windows documentation or contact your system administrator.
Obtaining Matrox PowerStream
Matrox makes the latest PowerStream software available on the Matrox Technical Support
Web s it e (www.matrox.com/maevexsw
).
Selecting the proper software
Matrox makes available a unified version of the software (32- and 64-bit). The proper version
installs depending on your operating system.
Installing your software
To install the software for your Maevex product, run the installation program for your software
package. Follow the on-screen instructions.
25 Matrox Maevex 5100 Series – User Guide
Matrox PowerStream software
Matrox PowerStream software enables you to remotely control, manage, and
update your Maevex units from a controller system in your Maevex
environment.
Note:
To assign an initial IP address to your units, a DHCP (Dynamic Host Configuration
Protocol) server is required.
Accessing Matrox PowerStream
Windows 8/7
– To access the main interface of PowerStream:
Windows 8
Windows 7
PowerStream
– From the
– Click
Start
Start
screen, click
Æ
All Programs
. (* Depending on your version and configuration of Windows, this part of
PowerStream
(or
Programs
.
) Æ
Matrox Graphics
the step may not be necessary.)
Accessing Matrox PowerStream help
For information on Matrox PowerStream features and options, see the help files included with your
PowerStream software.
Windows 8/7
– To access the Matrox PowerStream help:
Windows 8
Windows 7
PowerStream help file
– From the
– Click
Start
Start
screen, click
Æ
All Programs
. (* Depending on your version and configuration of Windows,
this part of the step may not be necessary.)
PowerStream Help file
(or
Programs
) Æ
Matrox Graphics
.
* Æ
* Æ
Matrox Maevex 5100 Series – User Guide 26
Troubleshooting
What to do if you have a problem
If you experience problems with your Matrox product:
Make sure you’re using the correct connectors, and that all connectors are properly
fastened. For more information, see “Connecting your Maevex Encoder and Decoder
units”, page 9.
Review the documentation provided with your Matrox product, including the
information in this section, to see if your problem is already addressed. For information
on Matrox PowerStream software features and options, see the help file included with
your PowerStream software.
If your problem persists, contact Matrox. For more information, see “Customer support”, page 48.
Common problems and solutions
This section addresses common problems that could prevent you from using your units.
Problem Maevex unit not discovered on the network
1
Cause
1
Solution
2
Cause
3
Solution
4
Solution
Your Matrox product may not be properly connected or may be on a different subnet.
Verify the connection and status LEDs on your Matrox product (see “Description of LEDs”,
page 22). Also, make sure your Matrox produc t is properly connected a nd that all c onnectors
are properly fastened.
Your unit may be on an external network or on a different subnet.
Make sure your units and controller system are on the same subnet (see “Validating network
discovery”, page 23). For more information, contact your network administrator.
If your unit is on a different subnet than your controller system, you must manually add the
unit in your PowerStream interface. For more information on manually adding units, see
PowerStream help. To obtain the IP address of your unit, see “Validating network discovery”,
page 23.
2
Cause
1
Solution
27 Matrox Maevex 5100 Series – User Guide
Network discovery and file sharing may not be enabled on your system.
Enable network discovery and file sharing on your system.
Windows 8/7
1
Windows 8
Windows 7
–
– Open the
– Click
Start
Settings
Æ
Settings
charm, click
* Æ
Control Panel
Control Panel
. (* Depending on your version
and configuration of Windows, this part of the step may not be necessary.)
2
Click
Network and Internet
sharing settings
. (* Depending on your version and configuration of Windows, this part
* Æ
Network and Sharing Center
of the step may not be necessary.)
3
Under your current profile, make sure the following options are selected:
3
Cause
Turn on network discovery
Turn on file and printer sharing
4
If you make changes to your current profile settings, click
You may not be using the latest version of Matrox PowerStream software or your Matrox
firmware may be out of date.
1
Solution
Make sure all Matrox software is up to date.
Problem Can’t access Maevex unit through PowerStream
(listed as ‘Access Denied’)
1
Cause
1
Solution
The unit may be a recent addition to your environment and has no password.
Try changing the password for that unit (see “Changing a password”, page 11). If it’s a new
unit, the status for that unit automatically changes to
Ready
(Green).
.
Æ
Change advanced
Save changes
.
2
Cause
1
Solution
2
Solution
3
Cause
1
Solution
The unit password doesn’t match your environment password.
Try a factory reset of your unit (see “Resetting your unit”, page 21).
Contact your Maevex environment administrator to obtain your unit password, then change
the unit password to match your environment password in PowerStream. For more
information, see “Managing your passwords”, page 10.
Two instances of PowerStream may be running on different controller systems, using
different environment passwords.
Change your password so that both instances of PowerStream are using the same
environment password. Using different passwords in the same environment isn’t supported.
For more information, see “Managing your passwords”, page 10.
Matrox Maevex 5100 Series – User Guide 28
2
Solution
If one of the passwords is unknown, uninstall PowerStream from one of the controller
systems, and then reinstall it. When prompted, enter your existing environment password.
You also need to perform a factory reset on all unaccessible units .
Problem Power indicator light is red (solid)
1
Cause
1
Solution
Your Matrox product encountered an error.
Try a factory reset of your unit (see “Resetting your unit”, page 21). If the power indicator
light on your unit is still red after you reset your unit, contact Matrox Technical Support (see
“Customer support”, page 48).
Problem No picture or output at all
1
Cause
1
Solution
The unit may not have started encoding or decoding.
In PowerStream, make sure the encoding or decoding process has started:
Encoder
– Listed as
Decoder
– Listed as
is being used in the
Awaiting connection
Decoding
Stream address
. If the decoder isn’t decoding, verify that the correct URL
box. If the URL in
correspond to the URL of an encoder or if the encoder isn’t encoding, attempting to start
decoding results in an error.
For more information on the status of your units, see Matrox PowerStream help.
or
Encoding
.
Stream address
doesn’t
2
Cause
1
Solution
The local output settings of your unit may be improperly set.
Adjust your encoder and decoder settings. Use PowerStream software to:
Disable the
Check your
Force display mode
Image appearance
appearance values that are too high or too low may cause the image to disappear.
3
Cause
1
Solution
Your monitor video controls may be improperly set.
Adjust your monitor controls (brightness, contrast, and so on). For more information, see
your monitor manual.
4
Cause
Your monitor may not be properly connected (the connectors aren’t properly fastened or the
monitor power cable isn’t firmly in place) or may have been disconnected.
1
Solution
Make sure you’re using the correct connectors, that all connectors are properly fastened, and
that all power cables are firmly in place.
29 Matrox Maevex 5100 Series – User Guide
option.
settings (brightness, contrast, and so on). Image
5
Cause
If your monitor supports multiple input sources (analog/digital), it may be configured to use
the wrong source.
1
Solution
Make sure your monitor is using the correct input source. For more information on selecting
the input source for your monitor, see your monitor documentation.
6
Cause
The HDMI cable may have been connected to your encoder or decoder output
encoding or decoding process started.
1
Solution
In PowerStream, stop, then start the encoding or decoding process again.
Problem Wrong color balance
1
Cause
1
Solution
2
Cause
1
Solution
3
Cause
1
Solution
The local output settings of your encoder or decoder unit may be improperly set.
Adjust your PowerStream settings. Check your
contrast, and so on).
Your monitor video controls may be improperly set.
Adjust your monitor controls (brightness, contrast, and so on). For more information, see
your monitor manual.
Your monitor may not be properly connected (the connectors aren’t properly fastened or the
monitor power cable isn’t firmly in place) or may have been disconnected.
Make sure you’re using the correct connectors, that all connectors are properly fastened, and
that all power cables are firmly in place.
Image appearance
after
the
settings (brightness,
Problem Screen image is cropped, appears off-center, or uses a portion of the
screen
1
Cause
1
Solution
2
Cause
1
Solution
You may be using a lower display resolution than what your monitor supports. If your
monitor supports display scaling, the image on your screen may appear blurry. If display
scaling isn’t supported, the display may use only a portion of your screen.
In PowerStream, adjust
Force display mode
to use the highest display resolution available.
This generally results in better image quality.
PowerStream may be configured to modify the size of the video source.
Adjust your PowerStream settings:
Encoder
– Enable the
Use specific video size
option, then specify the width and height
of your video to match the aspect ratio of your source.
Matrox Maevex 5100 Series – User Guide 30
Decoder
– Make sure the settings for
Crop video
are set to properly show the video.
For more information, see Matrox PowerStream help.
Problem Encoder only – Using ‘pass through’, the screen is unusable
(blank or blinking screen)
1
Cause
1
Solution
Your monitor may be incompatible with the display mode used by your source.
Make sure your monitor and your source support similar display modes. To validate the
quality of your source, see “Validating video and audio quality”, page 23.
2
Solution
3
Solution
2
Cause
Change the display mode used by your source.
Try using a different monitor.
If your monitor and source aren’t properly synching, your screen may go blank for a few
seconds.
1
Solution
2
Solution
3
Solution
In PowerStream, set the local output to
Use confidence preview
Try using a different monitor.
Make sure all Matrox software is up to date.
.
Problem Decoder loses connection to the encoder
1
Cause
The encoder’s settings may have changed (for example, the streaming address or IP address).
A change may occur dynamically or after a power failure.
1
Solution
Adjust your PowerStream settings:
Decoder
– Make sure the URL used in the
Stream address
address used by the encoder.
For more information, see Matrox PowerStream help.
2
Cause
1
Solution
The encoder may have stopped transmitting.
Make sure your encoder is transmitting.
Problem PowerStream may be slow to start (several minutes)
1
Cause
31 Matrox Maevex 5100 Series – User Guide
Your controller system may not have access to a DNS (Domain Name System) server.
box matches the stream
1
Solution
Configure your system to use a fixed IP address (such as local host – 127.0.0.1) as its DNS
server.
Windows 8/7
1
Windows 8
Windows 7
–
– Open the
– Click
Start
Settings
Æ
Settings
charm, click
and configuration of Windows, this part of the step may not be necessary.)
2
Click
Network and Internet
Æ
Local Area Connection
* Æ
Network and Sharing Center
(double-click*) Æ
version and configuration of Windows, this part of the step may not be necessary.)
3
Double-click the icon for your network adapter (such as
Ethernet
4
Double-click
5
Select
6
Next to
7
Click OK Æ OK Æ
).
Internet Protocol Version 4 (TCP/IPv4)
Use the following DNS server addresses
Preferred DNS server
Close
, enter
.
Problem PowerStream stops responding
1
Cause
1
Solution
2
Solution
Your PowerStream software or unit may have encountered an error.
Try closing, then restarting Matrox PowerStream software.
Restart your controller system.
* Æ
Control Panel
127.0.0.1
Control Panel
. (* Depending on your version
Properties
Æ
.
.
.
.
Æ
Change adapter settings
Yes
. (* Depending on your
Local Area Connection
or
Problem In PowerStream, the Maevex unit tile is yellow (initializing) or gray
(present)
1
Cause
1
Solution
2
Cause
1
Solution
2
Solution
3
Solution
Your network may be slow, causing a delay in the response time from your unit.
Wait a few minutes, then make sure the status of the unit was properly updated.
Your PowerStream software or unit may have encountered an error.
Try closing, then restarting Matrox PowerStream software.
If your unit status is still yellow (initializing), try rebooting your unit. Through the Encoder
or Decoder settings panel in PowerStream, click
holding the Reset button with the tip of a paper clip for
Reboot
. You can also reboot your unit by
less than 2 seconds
.
Try a factory reset of your unit (see “Resetting your unit”, page 21).
Matrox Maevex 5100 Series – User Guide 32
Problem “Web services fails” message appears after attempting to change
decoder settings
1
Cause
1
Solution
2
Solution
The decoding process may take all the decoder’s resources.
Stop the decoding process, make your changes, and restart the decoding process.
Wh en m akin g c han ge s to mul ti ple de cod ers c onne ct ed t o t he s am e en cod er, sto p t he e nco de r,
make the changes on your decoders, then restart the encoder.
Problem Black border appears around the video
1
Cause
1
Solution
2
Cause
1
Solution
3
Cause
1
Solution
The aspect ratio of your video source may not match the aspect ratio of your monitor.
Use PowerStream software to adjust your
mode
and selecting a
Scaling
option). For more information, see Matrox PowerStream help.
Video
settings (such as enabling
Force display
There may be a problem with your video source.
Verify the video from your source. For more information, see “Validating video and audio
quality”, page 23.
The border may be part of your video.
Crop your video source:
1
Access the PowerStream main interface.
2
Under your decoder settings, enable the
3
Enter values to remove the borders.
4
Click
Apply
for your changes to take effect.
4
Cause
1
Solution
5
Cause
1
Solution
33 Matrox Maevex 5100 Series – User Guide
Your source uses a display resolution bigger than the resolution used to show the video.
Try configuring your source to use a different display resolution.
Your monitor doesn’t support display scaling.
Adjust your video settings:
1
Access the PowerStream main interface.
2
Under
Size and Transformation
Stretch to display
3
Click
Apply
for scaling.
for your changes to take effect.
Crop video
option.
of the local output settings of your unit, try selecting
Problem Video appears stretched or squished
1
Cause
1
Solution
2
Cause
1
Solution
2
Solution
3
Cause
1
Solution
2
Solution
4
Cause
1
Solution
There may be a problem with your video source.
Verify the quality of your source. For more information, see “Validating video and audio
quality”, page 23.
You may be encoding at a resolution that has a different aspect ratio than what your source
or output is using.
Try selecting a video size with the same aspect ratio as your source.
Make sure
Use specific video size
is disabled.
The aspect ratio of your source may not match the aspect ratio of your monitor.
Adjust your video settings:
1
Access the PowerStream main interface.
2
Under
Size and Transformation
Stretch to display
3
Click
Apply
for scaling.
for your changes to take effect.
of the local output settings of your unit, try selecting
If possible, set the display resolution of your sourc e to matc h the asp ect rat io of you r monito r.
You may be using a lower display resolution than what your monitor supports.
In PowerStream, make sure
Force display mode
resolution supported by your monitor. This generally results in better image quality.
is disabled to use the highest display
5
Cause
1
Solution
PowerStream may be configured to modify the size of the video source.
Adjust your PowerStream settings:
Encoder
– Enable the
of your video to match the aspect ratio of your source.
Decoder
– Make sure the settings for
For more information, see Matrox PowerStream help.
Problem Image appears blurry
1
Cause
1
Solution
You may be encoding at a different resolution than what your source is using.
Try selecting a video size with the same aspect ratio as your source.
Use specific video size
Crop video
option, then specify the width and height
are set to properly show the video.
Matrox Maevex 5100 Series – User Guide 34
2
Solution
2
Cause
If
Use specific video size
is enabled, try disabling it to avoid scaling by the encoder.
You may be using a lower display resolution than what your monitor supports, or your
monitor supports display scaling.
1
Solution
In PowerStream, adjust
Force display mode
This generally results in better image quality.
Problem Poor video quality or video is jerky
(skipping or dropping frames)
Note:
Jerky video may be the result of slow recording. Slow recording causes frames to be
dropped (frames aren’t recorded). If jerky video is caused by frames that were dropped
during recording, the problem can only be fixed by recapturing the video under better
conditions or with different video settings.
To validate the quality of your source, see “Validating video and audio quality”, page 23.
1
Cause
1
Solution
PowerStream may not be configured to optimize video or audio quality.
When adjusting your encoder or decoder settings, we recommend starting with the default
values for all your settings and modifying the settings as necessary. For more information, see
Matrox PowerStream help.
to use the highest display resolution available.
2
Cause
1
Solution
2
Solution
High network traffic may be degrading the quality of your stream.
Make sure your network equipment supports the bandwidth required.
Try using a dedicated network for your Maevex environment. For more information, contact
your network administrator.
3
Solution
3
Cause
Try using Matrox PowerStream to incease the
Network latency
There may be too many video devices between your video source and destination, or one or
more of the video devices may be degrading the quality of the stream. Adapters, long cables,
cable extensions, and improper connections can all affect video signal quality.
1
Solution
If possible, use fewer connections. For example, don’t use cable extensions.
Problem No sound or sound is distorted or too loud
1
Cause
1
Solution
35 Matrox Maevex 5100 Series – User Guide
Your capture settings may not match your audio input.
Make sure your capture settings are set to capture the proper audio source.
of your decoder unit.
2
Cause
1
Solution
3
Cause
1
Solution
4
Cause
1
Solution
5
Cause
1
Solution
2
Solution
6
Cause
1
Solution
2
Solution
Audio cables may be loose, or the audio output device may not be properly connected.
Make sure you’re using the correct connectors, all connectors are properly fastened, and that
all power cables are firmly in place.
There may be a problem with your audio source.
Verify the quality of your source. For more information, see “Validating video and audio
quality”, page 23.
The PowerStream
Audio
setting of your unit may be too low, too high, or muted.
Adjust your audio settings for the best performance.
If you’re using pass through, your HDMI source may disable its audio output if the HDMI
output device connected to your encoder doesn’t support audio output. This disables the
audio output for the encoder and all decoders connected to this encoder.
Make sure the HDMI output device connected to your encoder supports audio output.
In PowerStream, change the local output of your encoder to
Encoder only
– If you’re using pass through, your audio output device may be connected to
Use confidence preview
.
a connector that has no corresponding input.
Make sure your audio output device is connected to the proper corresponding audio input
connector (for example,
In PowerStream, change the local output of your encoder to
HDMI
to
HDMI in
, and
Line out
to
Line in
).
Use confidence preview
.
7
Cause
Encoder only
– Your source may disable its HDMI audio output when switching from
confidence preview to pass through, or vice versa.
1
Solution
To re-enable the audio signal, try disconnecting and reconnecting your HDMI connector.
Problem Using the Line In connector on an encoder unit, sound is distorted and
generates noise
1
Cause
1
Solution
2
Solution
The volume level for the video source may be too high.
Lower the volume on the video source. If you can’t control the volume level of your source,
you may need to resample the original source to lower the audio output.
Make sure you’re using the correct connectors, all connectors are properly fastened, and that
all power cables are firmly in place.
Matrox Maevex 5100 Series – User Guide 36
Problem Inconsistent sound quality between video files
1
Cause
1
Solution
2
Solution
The audio level for the original video sources differs.
Resample the original video sources to normalize the audio output between sources.
Your source may be able to normalize audio levels automatically. For more information, see
your source documentation.
37 Matrox Maevex 5100 Series – User Guide
Product information
Specifications
Maevex Encoder
Maevex 5150 Encoder
Video input connector 1
Video output connectors 1
Audio input connector 1× mini-stereo jack
Audio output connector 1× mini-stereo jack
Network connector 1× RJ45
Video stream output MPEG-4 Part 10 / AVC (H.264)
1920 × 1200, 1920 × 1080, 1680 × 1050, 1600 × 1200,
Supported resolutions
Additional supported HDMI
resolutions
Dimensions
Certifications Class B: ACMA, CE, FCC, VCCI, KCC
* All supported resolution have a vertical refresh rate of 60 Hz.
† When using a display resolution equal to or higher than 1280×720p60, we recommend you use certified high-speed HDMI
cables.
†
*†
1600 × 900, 1440 × 900, 1400 × 1050, 1360 × 768,
1280 × 1024, 1280 × 960, 1280 × 720, 1024 × 768,
800 × 600, 720 × 576, 720 × 480, and 640 × 480
× HD-15 (VGA) + 1× HDMI
21.59 cm × 2.59 cm × 10.16 cm /
× HDMI
1080p50, 1080p30,
720p50, and 576p50
8.50" × 1.02" × 4.00"
Matrox Maevex 5100 Series – User Guide 38
Maevex Decoder
Maevex 5150 Decoder
Video output connectors
1× HDMI
Audio output connector 1× mini-stereo jack
Network connectors 2× RJ45
Video stream output MPEG-4 Part 10 / AVC (H.264)
1920 × 1200, 1920 × 1080, 1680 × 1050, 1600 × 1200,
Supported resolutions
*†
1600 × 900, 1440 × 900, 1400 × 1050, 1360 × 768,
1280 × 1024, 1280 × 960, 1280 × 720, 1024 × 768,
800 × 600, 720 × 576, 720 × 480, and 640 × 480
Additional supported HDMI
resolutions
†
Dimensions
1080p50, 1080p30,
720p50, and 576p50
12.83 cm × 2.59 cm × 10.90 cm /
5.05" × 1.02" × 4.29"
Certifications Class B: ACMA, CE, FCC, VCCI, KCC
* All supported resolution have a vertical refresh rate of 60 Hz.
† When using a display resolution equal to or higher than 1280×720p60, we recommend you use certified high-speed HDMI
cables.
Power consumption and supply voltage
Maevex 5150 Encoder
Power requirements 5V DC, maximum 5 A (5 A fuse for overcurrent protection)
Power connector DIN 4 female (4-pin)
Power consumption
* With a stream of 1080p60 @25Mb/s
Maximum: 9 W
Minimum: 6 W
*
Maevex 5150 Decoder
Power requirements 5V DC, maximum 5 A (5 A fuse for overcurrent protection)
Power connector DIN 4 female (4-pin)
Power consumption
* With a stream 1080p60 @25Mb/s
39 Matrox Maevex 5100 Series – User Guide
Maximum: 6 W
Minimum: 4.5 W
*
External power supply
Input AC voltage range 100 to 240 V AC
Input frequency 50-60 Hz
Input connector IEC 60320-C8
Output voltage +5 V DC
Output connector DIN 4 male (4-pin) with lock
Maximum power
consumption
15 W
Audio
HDMI
Stereo audio 2 channel L-PCM
Bits per sample 16 or 24 bits per channel, 2 channel (Left and Right)
Sampling rates supported 32, 44.1, or 48 kHz
Analog
Audio connector type 3.5 mm stereo audio jacks
Input sensitivity (L/R) 0.7 Vrms
Environmental
Temperature, operational 0 to 45 ºC (32 to 113 ºF)
Temperature, non-operational
storage and transportation
Humidity, operational (indoor) 20 to 80% (non-condensing)
Humidity, non-operational storage
and transportation
Atmospheric pressure, operational
Atmospheric pressure,
non-operational and transportation
Estimated MTBF
(Mean Time Between Failures)
Encoder unit: 135.05 years @ 40 ºC (excluding power supply)
Decoder unit: 164.81 years @ 40 ºC (excluding power supply)
Power supply: 11.45 years @ 25 ºC (with full load)
-40 to 55 ºC ( -40 to 131 ºF)
5% to 95% (non-condensing)
650hPa (3,580 meters / 11,745 feet)
to 1013hPa (0 meters / 0 feet)
192hPa (12,000 meters / 39,370 feet)
to 1020hPa (-50 meters / -164 feet)
Matrox Maevex 5100 Series – User Guide 40
Networking support
IPv4 support
10/100/1000 Base-T Ethernet
Streaming protocol: RTSP (RTP, RTCP, and UDP) unicast and multicast
Required command and control network protocols: TCP/IP, UPnP, and HTTPS
CAT 5, 5e, 6, and 7 cables
Notes
Your Matrox product supports EDID v1.3 (monitor settings) and DDC-2B
(Plug-and-Play monitor).
The display resolutions available depend on your monitor and PowerStream settings. For
information on the capabilities of your monitor, see your monitor documentation.
If a decoder uses a stream from an encoder located on a different subnet, the quality of
the video output from the decoder may be degraded.
When using VLC, multicast is only supported in Windows 8.
Playback of content with different audio sampling rates may cause issues with thirdparty players (such as VLC).
Network performance and features may vary depending on your networking equipment.
For more information, contact your networking equipment vendor.
When transmitting in multicast on a large network, we recommend using a router with
IPv4 multicast addressing support and switches with IGMP v2 support.
Video capture and streaming of protected content isn’t supported.
Slow response from certain routers may cause a slow PowerStream startup.
Digital flat panel and source compatibility
HDMI compatible
DVI 1.0 compatible (using HDMI to DVI-D adapter)
41 Matrox Maevex 5100 Series – User Guide
Appendix A – Providing adequate airflow
Because the body of your unit is used to disperse heat, it requires adequate airflow to ensure proper
operation and to prevent damage. The following provides guidelines for effective airflow around your
unit.
Leave the proper amount of room around your unit –
recommend allowing
unit and the mounting surface. More space may be required depending on your
environment.
Always operate or mount your units rightside up. When your unit is resting on a plain
surface, make sure your unit is resting on the original rubber feet.
Operate your unit in a well ventilated location
source or restrict airflow to your unit (for example, by operating your unit inside a desk
cabinet).
Monitor your ambient temperatures
exceed the maximum recommended temperatures.
For more information on supported operating temperatures, see “Environmental”, page 40.
at least
0.75 inches (1.91 cm) of clearance between the top of your
– Make sure the ambient temperature doesn’t
To prevent airflow restriction, we
– Don’t operate your unit near a heat
Matrox Maevex 5100 Series – User Guide 42
Appendix B – Mounting your units
This section provides guidelines for mounting your Maevex units in rack mounts or on VESA mounts
using one or multiple mounting kits available from Matrox: the rack mounting kit and the angled
bracket kit.
Mounting guidelines
To prevent damage to your Matrox hardware, read the following guidelines before mounting your
Matrox hardware:
Mounting shelf only
rack’s instructions. Head screws compatible with most rack mounts are provided.
Mounting shelf only
allow the shelf to be mounted facing forward or backward.
Use a hand screwdriver to carefully tighten each screw. Make sure not to overtighten the
screws.
Don’t stack anything directly over the unit.
Make sure the cables connected to your unit are properly secured and that no tension is
applied to them.
Make sure the ambient temperature doesn’t exceed the maximum recommended
temperatures. For more information, see “Product information”, page 38.
– To install your mounting shelf, fasten it to the rack as per your
– The mounting shelf has existing holes for your Maevex unit that
Once your Maevex unit is mounted, you can connect your system, monitors, and devices to your unit.
Mounting your Maevex encoder or decoder units horizontally
Using the mounting shelf kit in a rack mount, you can mount two (2) Maevex encoder units or three
(3) decoder units horizontally on a single shelf.
43 Matrox Maevex 5100 Series – User Guide
Maevex encoder
Your Maevex encoder unit has two (2) mounting holes under its casing. Use two (2)
6 mm M3 flat- head screws (included with your mounti ng shel f) to se cure each un it. You
need to remove the four (4) rubber pads under your encoder unit before you can secure
your unit to the shelf.
Maevex decoder
Your decoder unit has two (2) mounting holes on each side. To mount your decoder
horizontally, you need two (2) angled brackets (kit sold separately).
To secure the angled brackets to your unit and to the shelf, use six (6) 6 mm M3 flat-head
screws (included in your kit).
Matrox Maevex 5100 Series – User Guide 44
Mounting your Maevex decoder units vertically
Using the mounting shelf kit in a rack mount, you can mount ten (10) Maevex decoder units vertically
on a single shelf.
Mounting Maevex decoder units vertically requires the height of a 3U shelf.
Your Maevex decoder unit has two (2) mounting holes on each side. Use two (2) 6 mm
M3 flat-head screws (sold separately) to secure each unit to the mounting shelf. The
holes used to secure the unit to the shelf differ depending on which side (left or right)
the unit is mounted.
Left side mount
45 Matrox Maevex 5100 Series – User Guide
Right side mount
Mounting your Maevex decoder units on VESA mounts
You can mount your Maevex decoder units on VESA compliant mounts (75, 100, or 200 mm) or on
the back of devices with VESA compliant mounting holes.
To mount your decoder unit on a VESA mount, you need two (2) angled brackets (kit
sold separately).
Your Maevex decoder unit has two (2) mounting holes on each side. Use four (4) 6 mm
M3 screws (included in your kit) to secure each unit to the angled brackets.
If a decoder is attached to a VESA mount, no other device can use that VESA mount.
Matrox Maevex 5100 Series – User Guide 46
Mounting to a 75 or 100 mm mounting space
* sold separately
* sold separately
To mount your decoder on a 75 or 100 mm mounting space:
Attach the brackets to your VESA mount before attaching your brackets to your unit.
Use two (2) M4 screws (sold separately) to attach your brackets to the mount.
Use four (4) 6 mm M3 flat-head screws (included in your kit) to attach your brackets to
your unit.
Mounting to a 200 mm mounting space
To mount your decoder to a 200 mm mounting space:
Attach your brackets to your unit before attaching to your VESA mount.
Use four (4) 6mm M3 pan-head screws (included in your kit) to attach your brackets to
your unit.
Use two (2) M4 screws (sold separately) to attach your brackets to the mount.
47 Matrox Maevex 5100 Series – User Guide
Customer support
Matrox Web
Our Web site has product literature, press releases, technical material, a sales office list, trade show
information, and other relevant material. Visit the Matrox Graphics Web site at
www.matrox.com/graphics
Technical support
Matrox values your business and offers professional support for your Matrox product.
.
If your product was purchased through a Matrox dealer
This is the quickest and most effective method of technical assistance. Your dealer is familiar with your
complete system.
If your product was purchased through Matrox
technical support Web site at www.matrox.com/graphics/support
, contact your dealer for product support.
, contact your Matrox representative or visit our
.
Information we need
Please give a complete description of the problem, and include:
Matrox product serial number, model number, revision number, and firmware number.
Computer brand and model name.
Graphics card manufacturer, model number, revision number, BIOS number, driver
type and version.
Monitors brand and model name.
Operating system, version, and service pack.
Firmware package
A more recent firmware package may support more features and may offer increased capabilities. To
obtain the latest firmware package, see the Matrox Web site (www.matrox.com/maevexsw
).
View your warranty information
Matrox makes warranty information available on the Matrox site
(http://www.matrox.com/hr/en/company/legal/en/warranty
).
Matrox Maevex 5100 Series – User Guide 48
Register your Matrox product
Please register online (www.matrox.com/graphics/en/registration) to be eligible for customer
support, new product announcements, and information on special offers and upcoming events.
49 Matrox Maevex 5100 Series – User Guide
USA
Compliance
FCC Compliance Statement
Remark for the Matrox hardware products supported by this guide This equipment has been tested
and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment causes harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures: • Reorient or relocate the receiving antenna • I ncrease the separation between
the equipment and receiver • Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected • Consult the dealer or an experienced radio/TV technician for help.
WARNING Changes or modifications to this unit not expressly approved by the party responsible for the compliance
could void the user’s authority to operate this equipment.
Declaration of conformity of a Class B digital device according to the FCC rules
We, the Responsible Party Matrox, 625 State Route 3, Unit B, Plattsburg, NY 12901 • Telephone: (514) 822-6000
(extension 2026) • Attention: Conformity Group Matrox
Declaration The Matrox hardw are products s upporte d by th is gui de comply w ith Part 15 of the FCC Rules . Operat ion
is subject to the following two conditions: (1) these devices may not cause harmful interference, and (2) these devices
must accept any interference received, including interference that may cause undesired operation. Any question
regarding this declaration should be forwarded to the above coordinates.
CANADA
(English) Industry Canada Compliance Statement
Remark for the Matrox hardware products supported by this guide These digital devices do not exceed the Class
B limits for radio noise emission from digital devices set out in the Radio Interference Regulation of Industry Canada.
(Français) Conformité avec les exigences du ministère de l’Industrie Canada
Remarque sur les produits matériels Matrox couverts par ce guide Ces appareils numériques n’émettent aucun
bruit radioélectrique dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le
Règlement sur le brouillage radioélectrique édicté par Industrie Canada.
JAPAN
VCCI Compliance Statement
Remark for the Matrox hardware products supported by this guide This is a Class B product based on
the standard of the Voluntary Control Council for Interference from Information Technology Equipment
(VCCI). If this is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install
and use the equipment according to the instruction manual.
KOREA
KCC 전자파 적합 등록 안내 (Class B)
이 기기는 가정용 (B 급 ) 으로 전자파적합등록을 한 기기로 주거 지역에서는 물론 모든 지역
에서 사용할 수 있습니다 .
EUROPE
(English) European user’s information – Declaration of Conformity
Remark for the Matrox hardware products supported by this guide These devices comply with EC
Directive 2004/108/EC for a Class B digital device. They have been tested and found to comply with
EN55022/CISPR22 and EN55024/CISPR24. In a domestic environment these products may cause radio interference in
which case the user may be required to take adequate measures. These products have been tested in a typical class B
compliant host system. It is assumed that these products will also achieve compliance in any class B compliant system.
(Français) Informations aux utilisateurs Européens – Déclaration de conformité
Remarque sur les produits matériels Matrox couverts par ce guide Ces unités sont conformes à la directive
communautaire 2004/108/EC pour les unités numériques de classe B. Les tests effectués ont prouvé qu’elles sont
conformes aux normes EN55022/CISPR22 et EN55024/CISPR24. Le fonctionnement de ces produits dans un
environnement résidentiel peut causer des interférences radio, dans ce cas l’utilisateur peut être amené à prendre les
mesures appropriées. Ces produits ont été testés dans un système hôte typique compatible classe B. On suppose qu’ils
présenteront la même compatibilité dans tout système compatible classe B.
(Deutsch) Information für europäische Anwender – Konformitätserklärung
Anmerkung für die Matrox Hardware-Produktunterstützung durch dieses Handbuch Diese Geräte entsprechen
EC Direktive 2004/108/EC für ein digitales Gerät Klasse B. Sie wurden getestet und entsprechen demnach
EN55022/CISPR22 und EN55024/CISPR24. In einer Wohnumgebung können diese Produkte Funkinterferenzen
erzeugen, und der Benutzer kann genötigt sein, entsprechende Maßnahmen zu ergreifen. Diese Produkt wurden in
einem typischen, der Klasse B entsprechenden, Host-System getestet. Es wird davon ausgegangen, daß diese Produkte
auch in jedem Klasse B entsprechenden System entsprechend funktionieren.
(Italiano) Informazioni per gli utenti europei – Dichiarazione di conformità
Nota per i prodotti hardware Matrox supportati da questa guida Questi dispositivi sono conformi alla direttiva
CEE 2004/108/EC relativamente ai dispositivi digitali di Classe B. Sono stati provati e sono risultati conformi alle norme
EN55022/CISPR22 e EN55024/CISPR24. In un ambiente domestico, questi prodotti possono causare radiointerferenze,
nel qual caso all’utente potrebbe venire richiesto di prendere le misure adeguate. Questi prodotti sono stati provati in un
tipico sistema host conforme alla classe B. Inoltre, si dà per scontato che questi prodotti acquisiranno la conformità in
qualsiasi sistema conforme alla classe B.
(Español) Información para usuarios europeos – Declaración de conformidad
Observación referente a los productos de hardware de Matrox apoyados por este manual Estos dispositivos
cumplen con la directiva de la CE 2004/108/EC para dispositivos digitales de Clase B. Dichos dispositivos han sido
sometidos a prueba y se ha comprobado que cumplen con las normas EN55022/CISPR22 y EN55024/CISPR24. En
entornos residenciales, estos productos pueden causar interferencias en las comunicaciones por radio; en tal caso el
usuario deberá adoptar las medidas adecuadas. Se supone que estos productos cumplirán también con las normas en
cualquier sistema que responda a los requisitos de la clase B.
ROVI CORPORATION
(English) This item incorporates copy protection technology that is protected by U.S. patent(s) and other intellectual
property rights of Rovi Corporation. Reverse engineering and disassembly are prohibited.
(Français) Ce produit intègre une technologie de protection des droits d’auteur qui est protégée par un ou plusieurs
brevets américains et par d’autres droits de propriété intellectuelle de Rovi Corporation. L’ingénierie inverse et le
désassemblage sont interdits.
(Deutsch) Dieses Produkt enthält Kopierschutztechnologien, die durch US-Patent(e) und andere Rechte am geistigen
Eigentum der Rovi Corporation geschützt ist. Reverse Engineering und Demontage sind verboten.
(Italiano) Questo prodotto incorpora la tecnologia di protezione di copia protetta da uno o più brevetti USA e da altri
diritti di proprietà intellettuale di Rovi Corporation. È vietato decodificare o disassemblare il prodotto.
(Español) Este producto incorpora tecnología de protección de copia que está protegida por patente(s) de EE. UU. y
por otros derechos de propiedad intelectual de Rovi Corporation. La ingeniería inversa y el desmontaje están prohibidos.
EUROPE
(English) European user’s information – Directive on Waste Electrical and
Electronic Equipment (WEEE)
Please refer to the Matrox Web site (www.matrox.com/environment/en/weee) for recycling information.
(Français) Informations aux utilisateurs Européens – Règlementation des
déchets d’équipements électriques et électroniques (DEEE)
Se référer au site Web de Matrox (www.matrox.com/environment/en/weee) pour l’information concernant le recyclage.
(Deutsch) Information für europäische Anwender – Europäische Regelungen zu Elektro-
und Elektronikaltgeräten
Bitte wenden Sie sich an der Matrox-Website (www.matrox.com/environment/en/weee) für Recycling-Informationen.
(WEEE)
(Italiano) Informazioni per gli utenti europei – Direttiva sui rifiuti di apparecchiature
elettriche ed elettroniche (RAEE)
Si prega di riferirsi al sito Web Matrox (www.matrox.com/environment/en/weee) per le informazioni di riciclaggio.
Copyright © 2014 Matrox Graphics Inc. • (English) All rights reserved. • (Français) Tous droits réservés. • (Deutsch) Alle
Rechte vorbehalten. • (Italiano) Tutti i diritti riservati. • (Español) Reservados todos los derechos.
Trademarks • Marques déposées • Warenzeichen • Marchi registrati •
Marcas registradas
Matrox Electronic Systems Ltd. /
Matrox Graphics Inc. ................................ Matrox
Adobe Systems Inc. ................................. Acrobat
Apple Computer, Inc. ............................... App Store®, Apple®, iPad®, Mac®, Mac OS
Belden Inc. ............................................... Belden
Cisco Systems Inc. .................................. iOS
Dolby Laboratories, Inc............................. Dolby®, Dolby Digital
Intel Corporation ....................................... Intel®, Pentium®, Thunderbolt™s
Linus Torvalds ........................................... Linux
Microsoft Corporation............................... Aero®, Direct3D®, DirectDraw®, DirectShow™, DirectX™, Microsoft®,
PCI-SIG..................................................... PCI™, PCI-X®, PCIe®, PCI Express
Radio Corporation of America ..................RCA
Rovi Corporation....................................... Macrovision
SD-3C, LLC............................................... SD™, SDHC™, SDXC™
Silicon Graphics, Inc................................. OpenGL
Silicon Image, Inc...................................... PanelLink®, TMDS
U.S. Environmental Protection Agency..... ENERGY STAR
Video Electronics Standards Association. DisplayPort™
VideoLAN .................................................. VideoLAN
Wibu-Systems .......................................... WIBU
®
, DualHead®, ASM™, ATC™, AuroraVX3mp™, AuroraVX™, Avio™,
DualHead2Go™, Epica™, Equinox™, Extio™, G400™, G450™, G550™,
GXM™, Maevex™, Marvel™, MED2mp™, MED2mp-DVI™, MED3mp-DVI™,
MED4mp™, MED5mp-DVI™, MED5mp™, Millennium™, MMS™,
Multi-Monitor Series™, MultiDesk™, Mura™, MuraControl™, Mura MPX™,
Mystique™, P650™, P690™, P750™, Parhelia™, Parhelia™ APVe, Parhelia512™, Parhelia-LX™, Parhelia HR256™, PJ4OLP™, QID™, Quad Information
Display™, RAD™, Quick Connect™, MaxVIEW™, Onyx™, PixelTOUCH™,
PrecisionCAD™, Precision SGT™, QuickDesk™, RAD2mp™, RAD3mp™,
RAD9mp™, RADQ2mp™, Rainbow Runner
®
, TheatreVUE™, TripleHead™,
TripleHead2Go™, VDA™, Veos™, Xenia™
®
®
®
®
MS-DOS
Windows Vista
®
®
®
, Reader
®
®
®
, PowerPoint®, Windows®, Windows NT®, Windows Server®,
®
®
®
®
®
®
®
, VLC®, VLC® media player, VNC
®
Copyright © 1996-2013 VideoLAN. This logo or a modified version may be used or modified by anyone to refer to the
VideoLAN project or any product developed by the VideoLAN team, but does not indicate endorsement by the project.
HDMI, the HDMI logo, and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI
Licensing LLC.
SD, SDHC and SDXC Logos are trademarks of SD-3C, LLC.
• (English) Registered trademarks are registered in the United States, Canada, and/or other countries. All other nationally
and internationally recognized trademarks and tradenames are hereby acknowledged. • (Français) Les marques
déposées sont déposées aux États-Unis, au Canada et/ou dans d’autres pays. Toutes les autres marques et tous les
autres noms déposés reconnus nationalement ou internationalement sont également reconnus par les présentes. •
(Deutsch) Die eingetragenen Warenzeichen sind in den USA, Kanada und/oder anderen Ländern registriert. Alle
sonstigen national und international bekannten Warenzeichen und Produktnamen werden hiermit anerkannt. • (Italiano)
I marchi registrati sono registrati negli Stati Uniti, in Canada e/o in altri paesi. Tutti gli altri marchi registrati e nomi
commerciali riconosciuti a livello nazionale e internazionale sono ugualmente riconosciuti qui. • (Español) Las marcas
registradas están registradas en los EE.UU., Canadá u otros países. Por medio del presente se reconocen todas las
demás marcas y nombres comerciales reconocidos a nivel nacional e internacional.
(English) Disclaimer
THE INFORMATION IN THIS GUIDE IS SUBJECT TO CHANGE AT ANY TIME AND WITHOUT NOTICE.
Matrox Graphics Inc. reserves the right to make changes in specifications at any time and without notice. The
information provided by this document is believed to be accurate and reliable at the time it is written. However, no
responsibility is assumed by Matrox Graphics Inc. for its use, for its reproduction and/or distribution, in whole or in part;
nor for any infringements of patents or other rights of third parties resulting from its use.
(Français) Responsabilité
LES INFORMATIONS CONTENUES DANS CE MANUEL PEUVENT ÊTRE MODIFIÉES EN TOUT TEMPS ET CE SANS
PRÉAVIS.
Les Graphiques Matrox Inc. se réserve le droit de modifier les spécifications en tout temps et ce sans préavis
quelconque. Les informations contenues dans ce manuel sont reconnues comme étant précises et fiables à la date de
rédaction. Cependant, Matrox Graphics Inc. n’assume aucune responsabilité concernant leur utilisation, leur
reproduction et/ou distribution, en tout ou en partie, ni leur contrefaçon de brevets ou de tout autre droit appartenant à
des tiers résultant de leur utilisation. Aucune licence n’est accordée sur aucun brevet ou droit d’exploiter un brevet de
Matrox Graphics Inc.
(Deutsch) Haftungsablehnungserklärung
DIE IN DIESEM HANDBUCH ENTHALTENEN ANGABEN UND DATEN KÖNNEN OHNE VORHERIGE ANKÜNDIGUNG
GEÄNDERT WERDEN.
Die Matrox Graphics Inc. behält sich das Recht vor, jederzeit und ohne Ankündigung technische Daten zu ändern. Zum
Zeitpunkt der Erstellung dieses Handbuchs sind die Inhalte korrekt und verlässlich. Weiterhin übernimmt Matrox
Graphics Inc. keinerlei Verantwortung für die Benutzung dieses Handbuchs, die Vervielfältigung und/oder Verteilung im
Ganzen oder zum Teil; weder für Verstöße gegen Patentrechte noch für andere Rechte Dritter, die aus seinem Gebrauch
resultieren mögen. Es werden keinerlei Lizenzrechte gewährt für sämtliche Patente oder Patentrechte der Matrox
Graphics Inc.
(Italiano) Discrezionalità
LE INFORMAZIONI CONTENUTE NEL PRESENTE DOCUMENTO SONO SOGGETTE A MODIFICHE IN QUALUNQUE
MOMENTO E SENZA PREAVVISO.
Matrox Graphics Inc. si riserva il diritto di apportare variazioni di qualunque tipo alle specifiche tecniche in qualunque
momento e senza alcun preavviso. Le informazioni contenute in questa documentazione sono ritenute corrette e
attendibili al momento della pubblicazione. In ogni caso, non è imputabile a Matrox Graphics Inc. nessuna responsabilità
per il loro utilizzo, per la loro distribuzione e/o riproduzione completa o in parte, come nessuna violazione a brevetti o
diritti di altri produttori derivante dal loro utilizzo.
(Español) Renuncia
LA INFORMACION QUE CONTIENE EL PRESENTE MANUAL ESTA SUJETA A CAMBIOS SIN PREVIO AVISO EN
CUALQUIER MOMENTO.
Matrox Graphics Inc. se reserva el derecho de realizar modificaciones en cualquier momento y sin previo aviso. La
información facilitada en este documento se considera que es exacta y fiable hasta la fecha de publicación. Sin
embargo, Matrox Graphics Inc. no asume ninguna responsabilidad por su uso, por su reproducción y/o distribución
parcial o total; ni por cualquier infracción de patentes u otros derechos de terceras partes derivados de su uso. No se
concede ninguna licencia bajo cualesquiera patentes o derechos de patentes de Matrox Graphics Inc.
Matrox Graphics Inc.
1055 Saint Regis Boulevard
Dorval, Quebec, Canada H9P 2T4
North America: 1-800-361-1408
International: (514) 822-6000
Email: graphics@matrox.com
Web site : www.matrox.com/graphics
Technical support:
www.matrox.com/graphics/support
To locate the sales office nearest you, visit
www.matrox.com/graphics/contact
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