Matrox® Release Notes
Matrox® Extio 3 Series
Software version 2.01.02
20265-401-0006
August 10, 2020
2 Matrox® Release Notes – Matrox® Extio 3 Series
Overview
This document describes the current release (version 2.01.00) of the Matrox Extio 3
firmware, OSD (On-Screen Display), and Extio Central Manager software. Matrox
provides these notes to describe new features, bug fixes, and improvements to Extio
3 Series hardware and software.
First-time setup of point-to-point mode
When using your devices out of the box and setting them up for the first time, the
on-screen display (OSD) on the Receiver (Rx) device show an initial log-in screen.
To enable point-to-point mode, click Enable Point-to-Point mode on the log-in
screen. (Point-to-point uses a direct link between the Transmitter (Tx) and Receiver
(Rx) devices, without going through a network switch.) Selecting this option reboots
your devices to complete the configuration process.
For more information on performing a configuration reset, see your Matrox Extio 3
Series User Guide.
New features
o Added support for Yokogawa Centum VP Keyboard.
Notes and limitations
Firmware Updater – To update the firmware, the Updaterfromhost.exe file
installs a USB mass storage device on the Extio 3 transmitter unit. On certain
systems, the Group Policy Object (GPO) may prevent the
Updaterfromhost.exe file from installing the USB mass storage device. To
allow the installation of this Matrox device, you may need to apply an
exception to your GPO rules (for example, by adding
USBSTOR\DiskMatrox__Virtual_Storage_1.00). For more information on
modifying your GPO rules, contact your system administrator.
Extio Central Manager – Installing new units with or updating units to the
2.01.02 firmware while the 1.00.06 Extio Central Manager is still running will
result in the updated units not listed, or listed as lost, in the UI. To correct this,
uninstall the 1.00.06 version and install the 2.01.02 version of the Extio
Central Manager software. [1781]
Firmware – Update your Tx and Rx devices to firmware version 2.01.02.002
before using your devices. To update new units or units already configured in
Networked mode, use the UpdaterOverNetwork program to update your units.
Matrox® Release Notes – Matrox® Extio 3 Series 3
If you’re updating units already configured in point-to-point mode, use the
UpdaterFromHost program to update your units.
Firmware – To ensure proper functioning of your devices, the firmware
version installed on your Tx and Rx devices must match.
Firmware – When updating your firmware, make sure your Extio 3 setup is
using either point-to-point mode or networked mode, and not a mix of
operating modes. [2277]
The following features aren’t yet enabled:
o Local output support (Video out) on the Tx device is expected in an
upcoming release.
o The USB connectors on the front of the Tx device are currently disabled.
Power management – When using an XTO3-N3408CTX or XTO3-
N3208CTX card, power management on the host system isn’t currently
supported. [1076]
Mura IPX Series – This firmware release isn’t compatible with Mura IPX
Series software version 3.00.00 or older.
If all of your devices are seen and configurable in Extio Central Manager, but
the OSD of an RX device doesn’t reflect the connections that were configured
in the Connection Broker, verify that the devices all have a valid IP address
and that the network ports are accessible.
Dell™ Precision™ Rack R7920 Workstation or PowerEdge™ R740 – If
your XTO3-N3408CTX or XTO3-N3208CTX card is installed in PCIe slot 1,
that slot may not work. We recommend using a slot other than slot 1. If you
need to use slot 1, you need to disable that slot. To disable the slot, enter the
System Bios, then click Integrated Devices Slot disablement, and make
sure the slot is marked as Disabled. When you’re done, save your changes and
reboot your system. [803]
USB devices – Some older keyboard and mouse combos that use a Bluetooth®
mini-receiver aren’t supported in Networked mode. These devices may be
used in point-to-point mode but need the manufacturer’s device drivers.
[1262]
On some GPUs, outputs may have temporal dithering enabled. This may
result in blocky images. To avoid this make sure your GPU settings are
configured to use RGB as the output color format and the maximum level (i.e.
Full) as the output dynamic range. [1632]
Hot plugging SFP modules isn’t supported. A reboot might be required after
adding an SFP module to your device to ensure proper detection and
functionality. [1963]
4 Matrox® Release Notes – Matrox® Extio 3 Series
Random loss of Sync while in point-to-point mode – You may lose monitor
sync briefly if the display refresh rate reported in the OSD doesn’t match the
refresh rate of your display. For example, this may occur if the GPU reports a
refresh rate of 59 Hz. Setting the refresh rate to 60 Hz should solve the issue.
If you’re using an adapter to connect your monitor to your Extio 3 device,
only active adapters (sold separately) are supported. Passive adapters aren’t
supported.
Known issues
After adding a new Tx device and configuring it using Extio Central Manager
software, it can take up to 45 seconds for the new Tx device to appear in the
OSD as an available connection option for the Rx.
USB – Switching while using USB 2.0 devices (ie. USB keys, hard drives,
scanners, etc…) isn’t supported and may result in lost data or devices (need to
unplug/replug device to redetect). We recommend stopping all USB 2.0
transfers before switching.
USB – Loss of connection between a Tx and an Rx (power interruption,
network failure or fiber failure) while doing USB 2.0 transfers may result in
lost devices (need to unplug/replug device to redetect) or lost data.
Firmware Updater – When the Updater has completed, a message may
appear stating that not all Extio 3 Series devices were properly updated. If this
occurs, close the updater and re-launch it. If the devices report that they need
an update, proceed with the update. If the update fails again, please contact
Matrox Technical Support.
Firmware Updater – While performing an update in point-to-point mode
using firmware version 2.01.02.000 and higher, a message will appear on your
screens showing the progress of the update. Your displays will go blank
(black) for short periods during the process, the displays will return once the
update process is complete.
After updating your firmware, one of the displays connected to your Rx may
be lost. To fix this, we recommend you turn off the monitor and then turn it on
again.
After rebooting your Tx or Rx, one of your displays may be lost. To fix this,
we recommend you turn off the monitor, and then turn it on again.
Point-to-point mode – When rebooting your source system or host system,
the connection between the Tx and Rx devices may be lost. To fix this, we
recommend you use the Refresh connection option in the OSD.
Wake-on-LAN – N3408CTX and N3208CTX cards support wake-on-LAN.
Matrox® Release Notes – Matrox® Extio 3 Series 5
Wake-on-LAN – When using the wake-on-LAN feature with an N3408CTX
or N3208CTX card installed in HP Z440 workstations, the devices may
become unresponsive and require the system to be rebooted. [1819]
6 Matrox® Release Notes – Matrox® Extio 3 Series
Contact us
The Matrox web site has product literature, press releases, technical material, a sales
office list, trade show information, and other relevant material. Visit us at
www.matrox.com/graphics.
If you have any questions or comments about our products or solutions, contact us at
www.matrox.com/graphics/contact.
Matrox values your business and offers professional support for your Matrox
product. For more information, contact your Matrox representative or our technical
support at kvmsupport@matrox.com.
Matrox® Release Notes – Matrox® Extio 3 Series 7
Disclaimer
Information in this document may contain technical inaccuracies or typographical
errors. Information may be changed or updated without notice. Matrox reserves the
right to make improvements and/or changes in the products, programs and/or
specifications described in this information at any time without notice. All
trademarks and trade names, service marks and logos referenced herein belong to
their respective owners.
Dell, Precision, and PowerEdge are trademarks or registered trademarks of Dell Inc.
or its subsidiaries.
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Corporation in the United States and/or other countries.
Copyright © 2020 Matrox is a trademark of Matrox Electronic Systems Ltd. All
rights reserved.
Matrox Graphics Inc.
1055 Saint Regis Boulevard
Dorval, Quebec, Canada
H9P 2T4
(514) 822-6000
graphics@matrox.com
www.matrox.com/graphics
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