Matrix EON48, VP248, VP310, EON310 User Manual

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EON48/310 and SPARSH VP248/VP310

User Guide for ETERNITY, SARVAM UCS and NAVAN

Know Your EON48/SPARSH VP248

Fr i 10 O ct 1 5: 40 20 1 Re ce pt io n

9 8

Ringer LED

Navigation keys

Feature keys

Dial Pad

Speaker key with LED

This is an illustration of EON48P/SPARSH VP248P with LCD display capacity of 6 lines x 24 characters. The EON48S/SPARSH VP248S model has a display capacity of 2 lines x 24 characters. To view other lines of text on the display, scroll with Up/Down navigation key. You may tilt the LCD display to an angle convenient to you.

IMPORTANT!

NAVAN and ETERNITY NE do not support EON48 and EON310 (Digital Key Phones).

Voice Mail

Forward DND Names

Call Back Cancel

Volume increase key

Volume decrease key

DSS keys

Handset

Local Menu on SPARSH VP248

pqrs

Mute

Conference Transfer

ghi

HoldReleaseRedial

abc

def

jkl

mno

wxyz

tuv

Know Your EON310/SPARSH VP310

DSS

1 2 3

abc

ghi

jkl

8 9

pqrs

tuv

DSS

def

mno

wxyz

DSS

Ringer LED

Navigation keys

Handset

Feature keys

Feature Keys

Voice Mail

Conference

Mute

Logs

Dial Pad

Volume decrease key

Speaker key with LED

Volume increase key

Hold

Contacts

DSS keys

Do Not Disturb

Transfer

Forward

Navigation Keys

The Enter Key; To enter the Menu. To make a selection in the Menu or to complete an action. The Up Key; To scroll upwards when navigating the Menu/sub-menu. To access Phone Settings and set Ringtone/Play Key Tone (VP310). The Down Key; To scroll downwards when navigating the Menu/sub-menu. The Forward Key; To move forward while dialing a number. The Back Key; To move backwards while dialing a number. To go back one level in the Menu. The Cancel Key (EON/VP310); To abort a function or process. To exit a Menu.

Volume Keys

While talking, Press to increase and press to decrease Speech volume.

When the phone rings, Press to increase and press to decrease Ringer volume.

Operating EON/SPARSH

This Guide is for ETERNITY V12, ETERNITY NE V2, SARVAM UCS V1 and NAVAN V2. These are referred to as System in the Guide. For detailed description refer to the respective System Manual. The documentation can be found at

http://www.matrixtelesol.com/technical-document.html

To go Off-Hook: Lift Handset/turn on Speaker/turn on Headset/ press CA Key.

To go On-Hook: Replace Handset/turn off Speaker/turn off Headset.

Trunk Access Code (TAC) to dial external numbers: Users Worldwide: Dial 0 / 5. Users in USA: Dial 9 / 5.

Operating EON/SPARSH (Cont.)

To access any feature/facility:

Press the DSS Key assigned to the feature/facility, e.g.:

Ÿ Press DSS Key assigned to an Extension to call that Extension. Ÿ Press DSS Key assigned to a Trunk to grab that Trunk. Ÿ Press DSS Key assigned to ‘Redial’ to dial the last number again. Ÿ Press DSS Key assigned to a Call Appearance to answer an incoming call on it.

Dial the Access Code of the feature/facility.

E.g.: Dial ‘7’ for Last Number Redial, ‘17’ for Auto Redial.

Use Menu.

Press Key to enter the Menu. Scroll with / navigation key to reach the desired feature option, press Key to select the option.

IMPORTANT!

This User Guide instructs you on how to access various features using the default settings(Region: India). The Date and Time formats will vary by Region.

The default User Password, 1111 will not be accepted for:

Call Follow Me

Presence

Please change the User Password before you use these features. For detailed instructions see User Password.

Dynamic Lock

Hot Desk

DISA

User Absent/Present

Walk-In Class of Service

Following features are not supported in SARVAM IP-PBX.

Digital Output Port

Door Lock Opener

Door Phone

Following features are not supported in ETERNITY NE.

Authority Code

Door Lock Opener

Live Call Screening

Background Music

Door Phone

Manual Priority Intrusion

Digital Output Port

Forced Release Order

Hospitality Features

Following features are not supported in NAVAN.

Authority Code

Door Phone

Hot Desk

Hospitality Features

In ETERNITY NE/NAVAN Time Zones are referred to as Day (Working Hours) and Night/Break (Non-Working Hours).

Background Music

Door Lock Opener

Live Call Screening

Digital Output Port

Forced Release Order

Manual Priority Intrusion

Making Calls

Ÿ Lift Receiver/press Speaker Key/press Headset Key. Ÿ Dial Number. Ÿ Talk. Ÿ Replace Receiver/press Speaker Key/press Headset Key to disconnect.

To call an Extension:

Ÿ Press DSS Key assigned to the Extension.

To call a Department Group:

Ÿ Press DSS Key assigned to the Department Group.

To call Operator:

Ÿ Press DSS Key assigned to the Operator.

To call an External Number:

Ÿ Press DSS Key assigned to the Trunk. Ÿ Dial the Number.

Abbreviated Dialing

Using Personal Directory:

Ÿ Press DSS Key assigned to Personal Directory Dialing. Ÿ The number is out dialed.

To program Personal Directory:

Ÿ Press DSS Key assigned to Personal Directory Programming. Ÿ Enter Personal Directory Index (001-

025).

Ÿ Enter Number. Press Key. Ÿ Enter Name. Press Key. Ÿ Enter Trunk Access Code. Press

Key. Confirmation Tone. Go On Hook.

Ÿ Dial the Extension Number.

Ÿ Dial the Department Group

Number.

Ÿ Dial 9

Ÿ Dial 0 (users in USA).

Ÿ Dial a Trunk Access Code:

0/5 9/5 (users in USA) Ÿ Dial the Number.

Ÿ Dial 8-Personal Directory Index (001-

025)-Number is out dialed. Ÿ Dial 6-Personal Directory Index (001-

025) (users in USA)- Number is out dialed.

Ÿ Dial 1071-Personal Directory

Index(001-025)-Number-Name of Contact-Trunk Access Code- Confirmation Tone. Go On-Hook.

Abbreviated Dialing (Cont.)

You can use #* to indicate end of dialing for the Name and Number.

Using Global Directory:

Ÿ Press DSS Key assigned to Global Directory Dialing.

Ÿ The number is out dialed.

Ÿ Dial 8-Global Directory Index (100-

999)-Number is out dialed. Ÿ Dial 6-Global Directory Index (100-

999) (users in USA)-Number is out dialed.

Dial by Name

Ÿ Press ‘Names’ Key. Ÿ Enter the initial letter(s) of the Contact’s name. Ÿ Scroll to select the Contact from the matching entries. Ÿ Press Key. Ÿ The number out dialed.

Last Number Redial

To make a call to the last number:

Ÿ Press ‘Redial’ Key. Ÿ The list of external numbers dialed

appear on the LCD.

Ÿ Scroll to select the desired number. Ÿ Press Key.

Last Caller Recall

To make a call to the last Extension number:

Ÿ Press the DSS Key assigned to Last Caller Recall.

Ÿ The last internal number is dialed.

Ÿ Dial 7 Ÿ The list of external numbers dialed

appear on the LCD.

Ÿ Scroll to select the desired number. Ÿ Press Key.

Ÿ Dial 1092

Ÿ The last internal number is out dialed.

Auto Redial

When the external number you are trying is busy, to set Auto Redial:

Ÿ On Busy Tone, press DSS Key assigned to ‘Auto Redial’. Confirmation Tone. Ÿ Go On-Hook.

To cancel Auto Redial:

Ÿ Press DSS Key assigned to Cancel Auto Redial. Confirmation Tone.

Ÿ Go On-Hook.

Ÿ Go On-Hook on Busy Tone.

Ÿ Dial 17 Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 1070

Ÿ Confirmation Tone. Go On-Hook.

Receiving Calls

When your phone rings,

Ÿ Lift Handset/press Speaker Key/press Headset Key/CA Key. Ÿ Talk. Ÿ Replace Handset/press Speaker Key/press Headset Key to disconnect.

Auto Answer

To set Auto Answer:

Ÿ Press Key. Ÿ Scroll down to select ‘Phone Settings’; press Key. Ÿ Enter Your User Password. Ÿ Scroll down to select ‘Call Answer Type’; press Key. Ÿ Select Auto Answer and press Key. Ÿ Now select the Timer for Auto Answer from any of the options:

Ÿ Answer After 1 second (default) Ÿ Answer After 2 seconds

Ÿ Answer After 9 seconds

Ÿ Press Key.

To cancel Auto Answer:

Ÿ Repeat the first four steps as above. Ÿ Select ‘Manual Answer’ as the Call Answer Type. Ÿ Press Key.

Call Pick Up - Group

To answer a call ringing on an extension within the Group:

Ÿ Press DSS Key assigned to Call Pick Up-Group. Ÿ Talk.

Ÿ Dial 4 Ÿ Talk.

Call Pick Up - Selective

To answer any ringing extension:

Ÿ Press DSS Key assigned to Call Pick Up - Selective. Ÿ Dial the number of the Extension you want to pick up.

Ÿ Dial 12-Extension Number (you want

to pick up).

DSS Call Pick Up-Station

To answer the call ringing on another extension:

Ÿ When the DSS Key assigned to the extension blinks fast in Blue color, press the DS S Key.

Ÿ Speech with calling party. Ÿ Talk.

DSS Call Pick Up-Trunk

To answer the call ringing on the trunk:

Ÿ When the DSS Key assigned to the trunk blinks fast in Violet color, press the DS S Key.

Ÿ Speech with calling party. Ÿ Talk.

Do Not Disturb (DND)

To set DND:

Ÿ Press DSS Key assigned for ’DND’. Ÿ Scroll to select the type of call to set

DND: All Calls Internal Calls External Calls

Ÿ Dial 18-1 Ÿ Dial 18-2 Ÿ Dial 18-3

Do Not Disturb (DND) Cont.

Ÿ Confirmation Tone. Go On-Hook.

To cancel DND:

Ÿ Press ‘DND’ Key again. Ÿ The following options appear on the

phone LCD: All Calls Internal Calls External Calls Cancel DND

Ÿ Select Cancel DND and press Key. Ÿ Confirmation Tone. Go On-Hook.

Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 18-0 Ÿ Confirmation Tone. Go On-Hook.

Do Not Disturb-Override

Ÿ If dialed Extension has set DND, the LCD displays one of the following message: Do Not Disturb Unavailable In Meeting In Conference Try on Mobile On Vacation On Business Trip Out of Office With a Guest

To override DND

Ÿ Dial 4 during Feature (beep) Tone. Ÿ Dialed extension rings. Talk.

Managing Calls

Call Hold

Exclusive Hold:

To put a call on Exclusive Hold:

Ÿ Speech with party on trunk/with an extension.

Ÿ Press 'Hold' Key, go idle. Ÿ Call with party on trunk/extension is put on 'Exclusive Hold'.

Call Hold (Cont.)

To put a call on Exclusive Hold, when Global Hold is enabled:

Ÿ Speech with party on trunk/with an extension.

Ÿ Press 'Hold' Key twice within 1 second. Ÿ Go idle. Ÿ Call with party on trunk/extension is put on 'Exclusive Hold'.

To retrieve the call:

Ÿ Press Call Appearance Key assigned to that trunk/extension on your phone (LED of

the key is blinking slowly in Blue color). Or

Ÿ Press 'Hold' Key again.

Ÿ Press DSS Key assigned to the trunk/extension put on Exclusive Hold.

Ÿ Answer when the phone rings on expiry of Exclusive Hold Retrieval Timer.

Global Hold:

To put a call on Global Hold:

Ÿ Speech with party on trunk/with an extension. Ÿ Press 'Hold' Key. Go idle.

To put a call on Global Hold, when Exclusive Hold is enabled:

Ÿ Speech with party on trunk/with an extension.

Ÿ Press 'Hold' Key twice within 1 second. Ÿ Go idle. Ÿ Call with party on trunk/extension is put on 'Global Hold'.

To retrieve a call on Global Hold:

Ÿ From any phone, press the DSS Key assigned to the trunk/extension put on Global

Hold (LED of the key is blinking slowly in Blue color). Or Ÿ Answer when the phone rings on expiry of Global Hold Retrieval Timer.

Making a Second Call

From Extension/External Number to Extension:

Ÿ Speech with extension/external number. Ÿ Press ‘Transfer’ Key. Ÿ Dial desired extension number. Ÿ Talk.

Making a Second Call (Cont.)

From Extension/External Number to External Number:

Ÿ Speech with extension/external number. Ÿ Press ‘Transfer’ Key. Ÿ Dial TAC-desired external number-Talk.

Call Toggle

To toggle between two calls:

Ÿ Speech with party 1. Ÿ Party 2 on Consultation Hold. Ÿ To talk with party 2, press DSS Key

assigned to Call Toggle.

Ÿ Speech with party 2. Ÿ Press DSS Key assigned to Call

Toggle again. Ÿ Speech with party 1.

To toggle between two calls using CA Key/DSS Key:

Ÿ Speech with party 1. Ÿ Party 2 on Consultation Hold. Ÿ Press the CA Key/DSS Key assigned to party 2. Ÿ Speech with party 2. Ÿ Press the CA Key/DSS Key assigned to party1. Ÿ Speech with party 1.

Call Transfer

Extension/External Call to Extension:

Ÿ Speech with Extension. Ÿ Press ‘Transfer’ Key. Ÿ Dial Extension number (transfer target). Ÿ Speech with Extension. Ÿ Press ‘Transfer’ Key again or Go On-Hook.

Extension/External Call to External Call:

Ÿ Speech on trunk. Ÿ Press ‘Transfer’ Key-TAC-External Number (transfer target) Ÿ Speech with External Number. Ÿ Press ‘Transfer’ Key again or Go On-Hook.

Conference (3-Party)

If third party to be included is an extension,

Ÿ Speech with party 1. Ÿ Press ‘Conference’ Key. Ÿ Dial number of party 2. Ÿ Speech with party 2. Ÿ Press ‘Conference’ Key. Ÿ 3-way speech established.

If third party to be included is an external number,

Ÿ Speech with party 1. Ÿ Press ‘Conference’ Key. Ÿ Dial TAC-Number of party 2. Ÿ Speech with party 2. Ÿ Press ‘Conference’ Key. Ÿ 3-way speech established.

Conference - Multiparty

To establish a Multiparty Conference:

Ÿ Dial number of party 1. Speech with party 1. Ÿ Press‘Conference’ Key. Ÿ Dial number of party 2. Speech with party 2. Ÿ Press‘Conference’ Key. Ÿ Dial number of party 3. Speech with party 3. Ÿ Press‘Conference’ Key. Ÿ Multiparty Conference menu appears on the LCD Ÿ Select the Include option to add party 4. Ÿ Repeat the steps to include the desired number of parties. Ÿ Multiparty speech is established.

To temporarily leave from Conference:

Ÿ While in Conference, press DSS Key assigned to Temporarily Leave/Rejoin Conference.

To rejoin Conference:

Ÿ Press DSS Key assigned to Temporarily Leave/Rejoin Conference.

Ÿ While in Conference, press

‘Conference’ Key. Ÿ Multiparty Conference menu appears on the LCD. Ÿ Select the Temporarily Leave option. Press Key.

Ÿ Confirmation Tone. Go On-Hook.

Ÿ Press ‘Conference’ Key.

Conference - Multiparty (Cont.)

To remove a Party from Conference:

Ÿ While in Conference, press ‘Conference’ Key. Ÿ Multiparty Conference menu appears

on the LCD. Ÿ Select the Remove option. Press

Key. Ÿ Select the number of the party you

want to remove and press Key.

To terminate Conference:

Ÿ While in Conference, press DSS Key assigned to Terminate Conference.

To permanently leave the Conference:

Ÿ Go On-Hook.

Ÿ While in Conference, press

‘Conference’ Key. Ÿ Multiparty Conference menu appears

on the LCD. Ÿ Select the Terminate option. Press

Key. Ÿ Confirmation Tone. Go On-Hook.

Conference Dial-In

To schedule a Conference:

Ÿ Dial *19. The Schedule Conference menu appears on the LCD. Ÿ Select the option to Schedule a Conference. Ÿ Enter the Conference Number and Conference Password. Ÿ Confirmation Tone. Go On-Hook.

To initiate / join the Conference:

Ÿ Dial *19. The Schedule Conference menu appears on the LCD. Ÿ Select the option to Include party in the conference. Ÿ Enter the Conference Number and Conference Password.

To cancel the Conference:

Ÿ Dial *19. The Schedule Conference menu appears on the LCD. Ÿ Select the option to Cancel (Terminate) the conference. Ÿ Enter the Conference Number and Conference Password. Ÿ Confirmation Tone. Go On-Hook.

After the Dial-In Conference has been initiated, it functions as a Multiparty Conference. Any participant can be Included, Removed, Temporarily Leave, Rejoin the Conference or Permanently Leave the Conference. Refer Conference - Multiparty for instructions.

Call Park

To park a call:

Ÿ Speech with a extension/external call. Ÿ Press DSS Key assigned to Call Park. Ÿ Enter Orbit Number (1-9)

(Personal: 1, General: 2-9). Ÿ Go On-Hook.

To retrieve a parked call:

Ÿ Press DSS Key assigned to Call Park Retrieve. Ÿ Enter Orbit Number (1-9) (Personal: 1, General: 2-9). Ÿ Speech is established.

Mute

To mute a call before making the call:

Ÿ Press ‘Mute’ Key. Confirmation Tone. Ÿ Dial the desired number.

To mute a call during speech:

Ÿ Press ‘Mute’ Key during speech.

To unmute:

Ÿ Press ‘Mute’ Key again. Ÿ Talk.

Other Features

Account Code

Ÿ Speech with a extension/external call.

Ÿ Press ‘Transfer’ Key. Ÿ Dial 115-Orbit Number (Personal: 1,

General: 2-9).

Ÿ Go On-Hook.

Ÿ Dial-116-Orbit Number (Personal: 1,

General: 2-9)

Ÿ Speech is established.

Ÿ Dial 1052-Dial desired number.

Ÿ Press ‘Transfer’ Key.

Ÿ Dial 1052

Ÿ Press ‘Transfer’ Key.

Ÿ Dial 1052 again. Ÿ Talk.

To enter Account Code by Number:

Ÿ Press DSS Key assigned to Account Code by Number.

Ÿ Enter Account Code. Ÿ Dial TAC-Number.

Ÿ Dial 1058-Account Code-TAC-

Number.

Account Code (Cont.)

To enter Account Code by Name:

Ÿ Press DSS Key assigned to Account Code by Name.

Ÿ Enter Name. Ÿ Scroll to select desired Account

Name.

Ÿ Press Key. Ÿ Dial TAC - Number.

Ÿ Dial 1059.

Ÿ Enter the Name. Ÿ Scroll to select desired Account

Name.

Ÿ Press Key. Ÿ Dial TAC - Number.

Authority Code (Using Walk-In Class of Service)

To make a call using Authority Code from any extension:

Ÿ Press DSS Key assigned to Walk-In COS. Ÿ Scroll to select Walk-In by Authority Code.

Ÿ Press Key. Ÿ Dial Authority Code followed by the

Password. Ÿ Confirmation Tone followed by Dial Tone.

Ÿ Dial desired number.

Ÿ Dial 111.

Ÿ Scroll to select Walk-In by Authority Code.

Ÿ Press Key. Ÿ Dial Authority Code followed by the

Password. Ÿ Confirmation Tone followed by Dial Tone. Ÿ Dial desired number.

Alarm

Once Only:

Ÿ Press DSS Key assigned to Alarm. Ÿ Enter Time in HH-MM. Ÿ Select ‘Once Only’. Press Key. Ÿ Confirmation Tone. Go On-Hook.

Daily Alarm:

Ÿ Press DSS Key assigned to Alarm. Ÿ Enter Time in HH-MM. Ÿ Select ‘Daily’. Press Key. Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 161-HH-MM-1.

Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 161-HH-MM-2.

Ÿ Confirmation Tone. Go On-Hook.

Alarm (Cont.)

To cancel Alarms:

Ÿ Press DSS Key assigned to Alarm. Ÿ Select ‘Cancel All’. Press Key. Ÿ Confirmation Tone. Go On-Hook.

Voice Guided Alarm:

Ÿ Press DSS Key assigned to Voice Guided Alarm. Ÿ Follow the Voice Mail System prompts to set Alarm.

To cancel Voice Guided Alarm:

Ÿ Repeat the same steps as ‘Voice Guided Alarm’.

Voice Guided Alarm works only if a Voice Mail System is present in the System.

Ÿ Dial 161-#

Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 163-Follow Voice Mail System

Prompts.

Ÿ Dial 163-Follow Voice Mail System

Prompts.

Auto Call Back (ACB)

When the extension/trunk you are trying is busy:

Ÿ Press ‘Call Back’ Key. Ÿ Confirmation Tone. Ÿ Go On-Hook.

When there is no reply:

Ÿ Press ‘Call Back’ Key during Ring Back Tone.

Ÿ Confirmation Tone. Ÿ Go On-Hook.

To cancel Auto Call Back:

Ÿ Press ‘Call Back’ Key again. Ÿ Confirmation Tone. Ÿ Go On-Hook.

Ÿ Dial 2 on Busy Tone.

Ÿ Confirmation Tone. Ÿ Go On-Hook.

Ÿ Dial 2 on Ring Back Tone.

Ÿ Confirmation Tone. Ÿ Go On-Hook.

Ÿ Dial 102

Ÿ Confirmation Tone. Ÿ Go On-Hook.

Background Music (BGM)

To Start BGM:

Ÿ Lift handset.

Ÿ Dial 1099 Ÿ Confirmation Tone followed by the confirmatory message “Background music on,

go On-Hook”.

Ÿ Go On-Hook. Ÿ BGM starts.

To Stop BGM:

Ÿ Dial 1099 again. Ÿ Confirmation Tone.

Not supported on SPARSH VP248/VP310.

Barge-In

When dialed extension is busy:

Ÿ Press DSS Key assigned to Barge-In. Ÿ Ring Back Tone. Ÿ Dialed extension gets beeps. Ÿ Dialed extension responds. Ÿ Speech with dialed extension. Ÿ Other party gets on-hold music.

Ÿ Dial 4 on Busy Tone.

Ÿ Ring Back Tone. Ÿ Dialed extension gets beeps. Ÿ Dialed extension responds. Ÿ Speech with dialed extension. Ÿ Other party gets on-hold music.

Call Chaining

While in speech with an extension/ external number,

Ÿ Press DSS Key assigned to Call Chaining.

Ÿ Transfer the call.

Ÿ Press ‘Transfer’ Key. Dial 1050

Ÿ Transfer the call.

Call Cost

To view cost of last 10 calls:

Ÿ Press DSS Key assigned to Call Cost Display. Ÿ Last 10 external call costs are displayed.

Ÿ Dial 1075

Ÿ Last 10 external call costs are displayed.

Call Follow Me

To forward calls from remote extension:

Ÿ Press ‘Forward’ Key. Ÿ Scroll to select ‘Follow Me from’. Ÿ Enter ‘Source Extension Num’. i.e.

Your Extension Number.

Ÿ Enter your User Password. Ÿ Confirmation Tone. Go On-Hook.

To cancel Call Follow Me:

Ÿ Press ‘Forward’ Key again. Ÿ Select ‘Cancel’ and press Key. Ÿ Confirmation Tone. Go On-Hook.

Call Forward

Ÿ Dial 135-Your Extension Number-Your

User Password (from remote extension).

Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 130 (from your extension).

Ÿ Confirmation Tone. Go On-Hook.

Call Forward-All Calls to another Extension:

Ÿ Press ‘Forward’ Key. Ÿ Scroll to select ‘Call Forward-

Unconditional’. Ÿ Enter number of destination Extension/Department Group/VMS. Ÿ Confirmation Tone. Go On-Hook.

Call Forward-All Calls to an External Number:

Ÿ Press ‘Forward’ Key. Ÿ Scroll to select ‘Call Forward-

Unconditional’.

Ÿ Enter TAC-External Number-#* Ÿ Confirmation Tone. Go On-Hook.

Call Forward-If Busy to another Extension:

Ÿ Press ‘Forward’ Key. Ÿ Scroll to select ‘Call Forward Busy’. Ÿ Enter number of destination

Extension/Department Group/VMS.

Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 131-Extension/Department

Group/VMS.

Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 131-TAC-External Number-#*

Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 132-Extension/Department

Group/VMS. Ÿ Confirmation Tone. Go On-Hook.

Call Forward (Cont.)

Call Forward-If Busy to an External Number:

Ÿ Press ‘Forward’ Key. Ÿ Scroll to select ‘Call Forward busy’. Ÿ Enter TAC-External Number-#* Ÿ Confirmation Tone. Go On-Hook.

Call Forward-If No Reply to another Extension:

Ÿ Press ‘Forward’ key. Ÿ Scroll to select ‘Call Forward-No

Reply’. Ÿ Enter number of destination

Extension/Department Group/VMS. Ÿ Confirmation Tone. Go On-Hook.

Call Forward-If No Reply to an External Number:

Ÿ Press ‘Forward’ Key. Ÿ Scroll to select ‘Call Forward No

Reply’.

Ÿ Enter TAC-External Number-#* Ÿ Confirmation Tone. Go On-Hook.

Call Forward-If Busy or No Reply to another Extension:

Ÿ Press ‘Forward’ Key. Ÿ Scroll to select ‘Call Forward Busy/No

Reply’. Ÿ Enter number of destination

Extension/Department Group/VMS. Ÿ Confirmation Tone. Go On-Hook.

Call Forward-If Busy or No Reply to an External Number:

Ÿ Press ‘Forward’ Key. Ÿ Scroll to select ‘Call Forward Busy/No

Reply’.

Ÿ Enter TAC-External Number-#* Ÿ Confirmation Tone. Go On-Hook.

Dual Ring on Call Forward

To enable ‘Dual Ring’:

Ÿ Press ‘Forward’ Key. Ÿ Scroll to select ‘Dual Ring On’. Ÿ Press Key. Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 132-TAC-External Number-#*

Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 133-Extension/Department

Group/VMS.

Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 133-TAC-External Number-#*

Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 134-Extension/Department

Group/VMS.

Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 134-TAC-External Number-#*

Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 136-1

Ÿ Confirmation Tone. Go On-Hook.

Call Forward (Cont.)

To disable ‘Dual Ring’:

Ÿ Press ‘Forward’ Key. Ÿ Scroll to select ‘Dual Ring Off’. Ÿ Press Key. Ÿ Confirmation Tone. Go On-Hook.

To cancel Call Forward:

Ÿ Press ‘Forward’ Key again. Ÿ Confirmation Tone. Go On-Hook.

Call Forward - Scheduled

Ÿ Dial 136-0

Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 130

Ÿ Confirmation Tone. Go On-Hook.

To set Call Forward-Scheduled:

Ÿ Press DSS Key assigned to Call Forward-Scheduled.

Ÿ Scroll to select desired Time Zone. Ÿ Press Key. Ÿ Scroll to desired Call Forward Type:

Ÿ Unconditional Ÿ Busy Ÿ No Reply Ÿ Busy/No Reply

Ÿ Dual Ring Ÿ Press Key. Ÿ Enter Destination Number. Ÿ Confirmation Tone. Go On-Hook.

To cancel Call Forward-Scheduled for a Time Zone:

Ÿ Press DSS key assigned to Call Forward-Scheduled.

Ÿ Scroll to select desired Time Zone. Ÿ Press Key. Ÿ Scroll to select Cancel. Ÿ Press Key. Ÿ Confirmation Tone. Go On-Hook.

To cancel Call Forward-Scheduled in all Time Zones:

Ÿ Press DSS key assigned to Call Forward-Scheduled.

Ÿ Scroll to ‘Cancel Call Forward’. Ÿ Press Key. Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 1175-Time Zone-Call Forward

Type-Destination Number Dial 1 for Time Zone - Working Hours

Dial 2 for Time Zone - Break Hours Dial 3 for Time Zone - Non-Working

Dial 1 for CF Type - Unconditional Dial 2 for CF Type - Busy Dial 3 for CF Type - No Reply Dial 4 for CF Type - Busy/No Reply Dial 5-1 for Dual Ring

Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 1175-Time Zone

Dial 1 for Working Hours Dial 2 for Break Hours Dial 3 for Non-Working Hours

Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 1175-0

Ÿ Confirmation Tone. Go On-Hook.

Call Logs

To view Call Logs:

Ÿ Press DSS Key assigned to ‘Call Logs’, when phone is idle.

Ÿ Press Key to enter Phone Menu.

Ÿ Scroll to Call Logs. Ÿ Press Key. Ÿ Scroll to desired Call Log: Missed, Answered, Dialed. Ÿ Press Key to select the desired Call Log. Ÿ The phone displays call log details by: Name, Date, Time. Ÿ Press Key to view the Number.

To view another call log,

Ÿ Scroll with ‘Back’ Key to return to the previous option. Ÿ Repeat above steps to select and view desired Call Logs.

If there is a missed call, the LED of the DSS Key assigned to Call Logs will glow. Pressing the key will take you to the Missed Calls Log in the Menu.

To make calls using Call Logs:

Ÿ Repeat steps to view the desired Call Log.

Ÿ When the phone displays the Number, press Key.

Ÿ The number will be dialed out.

To edit a Call Log Number (For External Numbers only):

Ÿ Repeat above steps to view Call Log Number.

Ÿ When the phone displays the Number, Ÿ Press Key. Ÿ Place the cursor under the digit to be deleted using Front/Back navigation key. Ÿ Press ‘Cancel’ Key to delete a digit. Ÿ To insert a digit, place the cursor at the desired place in the number string. Ÿ Enter the desired digit using the dial pad. Ÿ The digit will be inserted.

To store a Call Log Number in Personal Directory:

Ÿ Repeat above steps to view Call Log Number.

Ÿ When the phone displays the Number, Ÿ Press ‘v’ Key. Ÿ Enter the name of the contact. Ÿ Press Key.

The Personal Directory Index Number at which the number is stored will appear on the phone display. The number will be saved at any free Index in the Directory. If no Index is free, you will get error tone and the message: ‘Memory Full’.

Calling Line Identification Restriction(CLIR)

To toggle (enable/disable) CLIR:

Ÿ Press DSS Key assigned to CLIR. Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 1031 (to enable).

Ÿ Confirmation Tone. Go On-Hook. Ÿ Dial 1030 (to disable). Ÿ Confirmation Tone. Go On-Hook.

Cancel All Features of an Extension

Ÿ Press DSS Key assigned to Cancel All Features.

Ÿ Confirmation Tone. Go On-Hook. Ÿ The following features, if set, are

cancelled: Auto Answer Auto Call Back Background Music Call Forward Do Not Disturb Hotline Trunk Reservation Walk-In Class of Service

Ÿ Dial 1051

Ÿ Confirmation Tone. Go On-Hook. Ÿ The following features, if set, are

cancelled: Auto Answer Auto Call Back Background Music Call Forward Do Not Disturb Hotline Trunk Reservation Walk-In Class of Service

Conversation Recording

While in speech with remote party:

Ÿ Press DSS Key assigned to Conversation Recording.

Ÿ Recording starts.

Ÿ Press ‘Transfer’ Key-Dial 1095

Ÿ Speech with party reestablished. Ÿ Recording starts.

Digital Output Port (DOP)

To turn ON/OFF from an extension:

Ÿ Press DSS Key assigned to DOP.

Ÿ Enter the number of the DOP. Ÿ Scroll to select the desired option:

Ÿ Turn on

Ÿ Turn off Ÿ Press Key. Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 1174

Ÿ Dial 1104 (users in Philippines). Ÿ Scroll to select the desired option:

Ÿ Press Key. Ÿ Confirmation Tone. Go On-Hook.

Ÿ Turn on Ÿ Turn off

Door Lock Opener

To open a Door Lock:

Ÿ When in speech with Door Phone call, press ‘Transfer’ Key to put the call on Consultation Hold.

Ÿ Press DSS Key assigned to

Door Lock Opener.

To unlock the COSEC Door Controller:

Ÿ When in speech with Door Phone call

press,‘Transfer’ Key to put call on Consultation Hold.

Ÿ Press DSS Key assigned to

COSEC Door Open.

Door Phone

To select a Call Routing Mode:

Ÿ Press DSS Key assigned to ‘Door Phone Call Routing Mode’.

Ÿ Enter Door Phone Number (1-3). Ÿ Scroll to select from:

Ÿ Scheduled

Ÿ Manual

Ÿ Press Key. Ÿ Confirmation Tone. Go On-Hook.

To select a Destination for Manual Routing Mode:

Ÿ Press DSS Key assigned to ‘Door

Phone Destination’.

Ÿ Enter Door Phone Number (1-3). Ÿ Scroll to select from:

Ÿ Remote

Ÿ Local Ÿ Press Key. Ÿ Confirmation Tone. Go On-Hook.

Ÿ Press ‘Transfer’ Key to put Door

. Phone call on Consultation Hold.

Ÿ Dial 1173 Ÿ Dial 1103 (users in Philippines).

Ÿ Press ‘Transfer’ Key to put Door

Phone call on Consultation Hold.

Ÿ Dial *7

Ÿ Dial 1171

Ÿ Dial 1101(users in Philippines)

Ÿ Enter Door Phone Number (1-3).

Ÿ Scroll to select from:

Ÿ Scheduled

Ÿ Manual Ÿ Press Key. Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 1172

Ÿ Dial 1102 (users in Philippines). Ÿ Enter Door Phone Number. Ÿ Scroll to select from:

Ÿ Remote

Ÿ Local Ÿ Press Key. Ÿ Confirmation Tone. Go On-Hook.

Dynamic Lock

To set Dynamic Lock Level:

Ÿ Press DSS Key assigned to Dynamic Lock.’ Ÿ Select ‘Change Toll Control Level’ and press Key.

Ÿ Enter User Password. Ÿ Scroll to select a Toll Control Level. Ÿ Press Key. Ÿ Confirmation Tone. Go On-Hook.

To set Auto Dynamic Lock:

Ÿ Press DSS Key assigned to Dynamic Lock. Ÿ Scroll to select ‘Change Lock Timer’. Press Key.

Ÿ Enter User Password. Ÿ Set Lock Timer for : 01-99 Minutes. Ÿ Confirmation Tone. Go On-Hook.

To set Manual Dynamic Lock:

Ÿ Press DSS Key assigned to Dynamic Lock. Ÿ Scroll to select ‘Change Lock Timer’. Press Key.

Ÿ Enter User Password. Ÿ Set Lock Timer to: 00 Ÿ Confirmation Tone. Go On-Hook.

Emergency Call

Ÿ Go Off-Hook, dial Emergency Number. OR

Ÿ Dial TAC-Emergency Number.

Ÿ Dial 141-Current User Password.

Ÿ Scroll to select desired Toll Control Level.

Ÿ Press Key. Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 142-User Password-Minutes (01-

99).

Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 142-User Password-00

Ÿ Confirmation Tone. Go On-Hook.

Flashing on Trunk

While in Speech on Trunk:

Ÿ Press DSS Key assigned to Flashing on Trunk.

Ÿ Dial PSTN Code.

Ÿ Press ‘Transfer’ Key-*-PSTN Code.

Forced Answer

When dialed extension does not respond:

Ÿ Press DSS Key assigned to Forced Answer. Ÿ Called extension’s speaker is turned on. Ÿ Speech with called extension.

Called Extension must be DKP/Extended IP Phone.

Ÿ Dial 5 during Ring Back Tone.

Ÿ Called extension’s speaker is turned on. Ÿ Speech with called extension.

Forced Call Disconnection

When dialed Extension/Trunk is busy:

Ÿ Press DSS Key assigned to Forced Release. Ÿ Confirmation Tone, followed by Dial Tone.

Ÿ Dial Extension number/TAC.

Ÿ Dial #* during Busy Tone. Ÿ Confirmation Tone, followed by Dial

Tone. Ÿ Dial Extension number/TAC.

Hot Desk

To set Hot Desk:

From the remote extension,

Ÿ Press DSS Key assigned to Hot Desk. Ÿ Enter Your Extension Number. Ÿ Enter Your User Password. Ÿ Confirmation Tone. Go On-Hook.

To cancel Hot Desk:

From your current extension, Ÿ Press DSS Key assigned to Hot Desk again.

Ÿ Enter Your Extension Number. Ÿ Enter Your User Password. Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 1091-Your Extension Number-Your

User Password. Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 1091-Your Extension Number-Your User Password. Ÿ Confirmation Tone. Go On-Hook.

You must cancel Hot Desk on the current and the remote extension. This feature is not supported on SPARSH VP248/VP310.

Hotline

To set Hotline for a Extension/ Department Group:

Ÿ Press DSS Key assigned to Hotline. Ÿ Scroll to select ‘Hotline Stn/Dept’. Ÿ Enter Extension/Department Group

Number. Ÿ Confirmation Tone. Go On-Hook.

To set Hot Outward Dialing:

Ÿ Press DSS Key assigned to Hotline. Ÿ Scroll to select ‘Hotline OG Trunk’. Ÿ Enter TAC. Ÿ Confirmation Tone. Go On-Hook.

To set Hot Outward Dialing with Number:

Ÿ Press DSS Key assigned to Hotline. Ÿ Scroll to select ‘Hotline External Num’. Ÿ Enter TAC. Ÿ Enter External Number-#*, press

Key. Ÿ Confirmation Tone. Go On-Hook.

To set Hotline Timer:

Ÿ Press DSS Key assigned to Hotline. Ÿ Scroll to select ‘set Hotline Timer’,

press Key. Ÿ Enter Hotline Timer: 000-255 secs,

press Key. Ÿ Confirmation Tone. Go On-Hook.

To cancel Hotline/Hot Outward Dialing:

Ÿ Press DSS Key assigned to Hotline again.

Ÿ Scroll to select ‘Cancel Hotline’, press Key.

Interrupt Request

When dialed extension is busy:

Ÿ Press DSS Key assigned to Interrupt Request. Ring Back Tone.

Ÿ Called Extension gets beeps. Ÿ Called Extension answers the call,

speech with Called Extension. Ÿ Called Extension does not answer the call, the call disconnects.

Ÿ Dial 151-Extension Number/

Department Group Number. Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 152-TAC.

Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 153-TAC-External Number-#*

Ÿ Press Key. Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 154-Seconds (000-255), press

Key.

Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 150

Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 3 on Busy Tone.

Ÿ Ring Back Tone. Ÿ Called Extension gets beeps. Ÿ Called Extension answers the call,

speech with Called Extension. Ÿ Called Extension does not answer the call, the call disconnects.

Live Call Screening

To enable Live Call Screening:

Ÿ Press DSS Key assigned to Live Call Screening. Ÿ Listen to the message being recorded by the caller in the mailbox.

To disable Live Call Screening:

Ÿ Press DSS Key assigned to Live Call Screening again. Ÿ Confirmation Tone. Go On-Hook.

This feature is not supported on SPARSH VP248/VP310.

Ÿ Dial 1094-1

Ÿ Listen to the message being recorded by the caller in the mailbox.

Ÿ Dial 1094-0

Ÿ Confirmation Tone. Go On-Hook.

Live Call Supervision

Ÿ Press DSS Key assigned to Live Call Supervision. Ÿ Enter Extension number to be supervised. Ÿ The last external number dialed by the supervised Extension Number appears on the LCD.

Meet Me Paging

To answer a Paging call announced for you:

Ÿ Press DSS Key assigned to Meet Me Paging. Ÿ Dial Paging Extension Number-Talk.

Message Wait

To Set Message Wait:

Ÿ Press DSS Key assigned to Message Wait.

Ÿ Enter Extension Number. Ÿ Select Set Message Wait. Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 1098-Extension Number to be

supervised. Ÿ The last external number dialed by the supervised Extension Number appears on the LCD.

Ÿ Dial 1093-Paging Extension Number-

Talk.

Ÿ Dial 1076-Extension Number-1

Ÿ Confirmation Tone. Go On-Hook.

Message Wait (Cont.)

To Cancel Message Wait:

Ÿ Press DSS Key assigned to Message Wait.

Ÿ Enter Extension Number. Ÿ Scroll and select Cancel Message

Wait. Ÿ Confirmation Tone. Go On-Hook.

Paging (PAS)

Ÿ Press DSS Key assigned to Paging. Ÿ Dial Page Zone Number. Ÿ Start Announcement.

Presence

Ÿ Press DSS Key assigned to PUBLISH presence.

Ÿ Enter User Password. Ÿ Scroll to select the desired Publish

message:

Ÿ Absent Ÿ Present Ÿ Auto Detect Ÿ Away Ÿ On the Phone Ÿ Do Not Disturb Ÿ I am Mobile

Ÿ In Meeting

Ÿ Out for Meal Ÿ Out of Office

Ÿ Press Key. Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 1076-Extension Number-0

Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 1074-Page Zone Number.

Ÿ Start Announcement.

Ÿ Dial 104-User Password-Message.

Ÿ 0 for Absent Ÿ 1 for Present Ÿ 2 for Auto Detect Ÿ 3 for Away Ÿ 4 for On the Phone Ÿ 5 for Do Not Disturb Ÿ 6 for I am Mobile Ÿ 7 for In Meeting Ÿ 8 for Out for Meal Ÿ 9 for Out of Office

Ÿ Press Key. Ÿ Confirmation Tone. Go On-Hook.

If ‘Absent’ is set, calls will not be received.

Retrieve New Message

Ÿ Press DSS Key assigned to Retrieve New Message.

Ÿ Ring Back Tone. Ÿ Call placed on the extension that set

Message Wait.

Ÿ Dial 1077

Ÿ Ring Back Tone. Ÿ Call placed on the extension that set

Message Wait.

Room Monitor

Ÿ Press DSS Key assigned to Room Monitor. Ÿ Dial Extension Number to be monitored.

Ÿ The room conversation can be heard.

Ÿ Dial 1073-Extension Number to be

monitored. Ÿ The room conversation can be heard.

Selective Port Access

Ÿ Press DSS Key assigned to Selective Port Access Code. Ÿ Dial the Port Type-Port Number.

For ETERNITY/SARVAM UCS

Port Types

CO BRI

T1E1 E&M Mobile SIP Trunk LD (Loop Dial) Port

For ETERNITY NE/NAVAN

Port Types

Mobile SIP Trunk

Port Types and Port Numbers will vary according to the variant of the System.

Port Access Code

03 04 05 06

26 35

Port Access Code

25 26

Ÿ Dial 69-Port Type-Port Number.

Ÿ Dial 89-Port Type-Port Number (users in USA).

Port Numbers

ETERNITY 001 - 128 01 - 32 01 - 24 001 - 128 001 - 128 01 - 32 01 - 32

Port Numbers

NE 001 - 004

01 - 02 01 - 08

SARVAM UCS 01 - 64 01 - 32 1 - 8 01 - 32 01 - 48 01 - 99

NAVAN 001 - 004 01 - 02

01 - 08

Raid

When dialed extension is busy:

Ÿ Press DSS Key assigned to Raid. Ÿ 3-way speech is established.

Reminder

To set Reminder:

Ÿ Press DSS Key assigned to Reminder. Ÿ Enter Date and Time in DD-MM-YYYY HH-MM. OR MM-DD-YYYY-HH-MM (users in USA). Ÿ Confirmation Tone. Go On-Hook.

To cancel Reminder:

Ÿ Press DSS Key assigned to Reminder.

Ÿ Select ‘Cancel All’. Press Key. Ÿ Confirmation Tone. Go On-Hook.

Voice Guided Reminder:

Ÿ Press DSS Key assigned to Voice Guided Reminder. Ÿ Follow the Voice Mail System prompts to set Voice Guided Reminder.

To cancel Voice Guided Reminder:

Ÿ Repeat above steps.

Ÿ Dial 5 on Busy Tone.

Ÿ Ring Back Tone. Ÿ Dialed extension gets beeps. Ÿ 3-way speech is established.

Ÿ Dial 162-DD-MM-YYYY-HH-MM.

OR Dial 162-MM-DD-YYYY-HH-MM (users in USA).

Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 162-#

Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 164-Follow Voice Mail System

Prompts.

Ÿ Dial 164-Follow Voice Mail System

Prompts.

Voice Guided Reminder works only when a Voice Mail System is present in the System.

User Absent/Present

To set User Absent/Present:

Ÿ Press DSS Key assigned to Change User Status.

Ÿ Enter Your User Password. Ÿ Scroll to select the option: User

Absent/User Present. Ÿ Confirmation Tone. Go On-Hook.

Trunk Reservation

When the Trunk you access is Busy:

Ÿ Press DSS Key assigned to Trunk Reservation. Ÿ When trunk is free, your extension rings. Ÿ Answer the call, you get trunk Dial Tone. Ÿ Dial desired number.

To cancel Trunk Reservation:

Ÿ Press ‘Call Back’ Key.

User Password

Ÿ Press DSS Key assigned to Change User Password.

Ÿ Enter Current User Password. Ÿ Enter New User Password. Ÿ Confirmation Tone. Go On-Hook.

Voice Help

Ÿ Dial 104-Your User Password-0 (User

Absent). Ÿ Dial 104-Your User Password-1 (User Present).

Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 6 on Busy Tone.

Ÿ When trunk is free, your extension rings. Ÿ Answer the call, you get trunk Dial Tone. Ÿ Dial desired number.

Ÿ Dial 102 Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 114-Current User Password-New

User Password.

Ÿ Confirmation Tone. Go On-Hook.

Ÿ Press DSS Key assigned to Voice

Help.

Ÿ Listen to Message. Ÿ Press any key to stop.

Ÿ Dial 1090-Listen to Message-Press

any key to stop.

Voice Mail

Ÿ Press ‘Voice Mail’ Key. Ÿ Follow VMS Prompts.

To Access General Mailbox:

Ÿ Press DSS Key assigned to General Mailbox.

Ÿ Follow VMS Prompts.

Ÿ Dial 3931 (ETERNITY LE/ME/GE/PE,

SARVAM UCS).

Ÿ Dial 390 (ETERNITY NE/NAVAN). Ÿ Follow VMS Prompts.

Ÿ Dial 1176

Ÿ Follow VMS Prompts.

Walk-In Class of Service

To Walk In into the other Extension:

Ÿ Press DSS Key assigned to Walk-In Class of Service.

Ÿ Select the option ‘Walk in’. Ÿ Press Key. Ÿ Enter Your Extension Number. Ÿ Enter Your User Password. Ÿ Confirmation Tone. Ÿ Dial desired number - Talk.

To Walk Out of the other Extension:

Ÿ Press DSS Key assigned to Walk-In Class of Service. Ÿ Select the option ‘Walk out’. Press Key. Confirmation Tone OR Ÿ Go On-Hook.

Walk-Out depends on the Walk-Out mode selected for your extension. If ‘Walk-Out One Call’ is set on your extension, you will be walked out when you go On-Hook.

Ÿ Dial 111-1-Your Extension Number-

Your User Password. Ÿ Dial desired Number on Confirmation Tone.

Ÿ Talk.

Ÿ Dial 111-0

Ÿ Confirmation Tone OR Ÿ Go On-Hook.

Forced Release Order

Ÿ Dial the desired extension number. Ÿ During 3-way speech. Ÿ Press DSS Key assigned to Forced

Released Order. Ÿ Speech with desired party. The

second party gets disconnected.

(for E&M MFCR2 only)

Ÿ Dial the desired extension number.

Ÿ During 3-way Speech. Ÿ Dial *38 Ÿ Speech with desired party. The

second party gets disconnected.

Manual Priority Intrusion

Ÿ Dial the desired extension number. Ÿ On Busy Tone, press ‘Transfer’ Key. Ÿ Press DSS Key assigned to Manual

Priority Intrusion. Ÿ 3-way speech established.

(for E&M MFCR2 only)

Ÿ Dial the desired extension number.

Ÿ On Busy Tone, press ‘Transfer’ Key. Ÿ Dial *37 Ÿ 3-way speech established.

Hospitality Features

To print Reports and Logs, make sure the necessary configurations for the Destination Port - Comm Port, Printer or Ethernet Port have been done. Contact your System Engineer.

Floor (Room) Service

Ÿ Press DSS Key assigned to Floor Service. Ÿ Talk.

Mini Bar

Ÿ Press DSS Key assigned to Mini Bar. Ÿ Enter Item Number (00-99). Ÿ Enter Quantity (00-99). Ÿ Confirmation Tone. Go On-Hook.

Room Maid Status

Ÿ Press DSS Key assigned to Room Status.

Ÿ Enter Status (1-5). Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 38

Ÿ Talk.

Ÿ Dial 1056-Item Number (00-99)

Quantity (00-99).

Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 1054-Status

1-Maid is in the Room 2-Room is Dirty 3-Room Clean can be rented

Room Maid Status (Cont.)

4-Room Clean yet to be inspected 5-Room is Out of Service Ÿ Confirmation Tone. Go On-Hook.

For Micros Opera PMS Interface -Status options are : 1-Dirty, 2-Clean, 3 -Inspected. For Extended Starlight PMS Interface - Status options are: 1-Dirty, 2-Clean, 3-Clean Checked.

System Administrator (SA) Mode

Ÿ Press DSS Key assigned to SA Mode. Ÿ Enter SA Password. Ÿ Dial the desired SA Command.

Alarms

Once Only:

Ÿ Press ‘Alarm’ Key. Ÿ Enter Phone Number. Ÿ Enter Time in HH-MM. Ÿ Select ‘Once Only’. Press Key. Ÿ Select ‘Personalized’ or ‘Automated’.

Press Key. Ÿ Confirmation Tone. Go On-Hook.

Daily Alarm:

Ÿ Press ‘Alarm’ Key. Ÿ Enter Phone Number. Ÿ Enter Time in HH-MM. Ÿ Select ‘Daily’. Ÿ Select ‘Personalized’ or ‘Automated’. Ÿ Press Key. Ÿ Confirmation Tone. Go On-Hook.

To cancel Alarms:

Ÿ Press ‘Alarm’ Key. Ÿ Enter Phone Number. Ÿ Select ‘Cancel All’. Ÿ Press Key. Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 1#92-SA Mode Password.

Ÿ Dial the desired SA Command.

Ÿ Dial 1072-003-Phone Number-HH-

MM-1-1 (Once Only, Personalized).

Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 1072-003-Phone Number-HH-

MM-1-2 (Once Only, Automated).

Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 1072-003-Phone Number-HH-

MM-2-1 (Daily, Personalized).

Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 1072-003-Phone Number-HH-

MM-2-2 (Daily, Automated).

Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 1072-003-Phone Number-#

Ÿ Confirmation Tone. Go On-Hook.

Alarms (Cont.)

Voice Guided Alarm:

Ÿ Press DSS Key assigned to Remote Voice Guided Alarm. Ÿ Follow the Voice Mail System prompts to set Alarm.

To cancel Voice Guided Alarm:

Ÿ Repeat the above steps.

Voice Guided Alarm can be set only if a Voice Mail System is installed in the System.

Ÿ Dial 1072-034-Follow Voice Mail

System Prompts.

Ÿ Dial 1072-034-Follow Voice Mail

System Prompts.

Alarm Status Report

To print Alarm Status Report:

Ÿ Press DSS Key assigned to Print Alarm Status Report.

Ÿ Dial 1072-913

Call Block

To Block Room-to-Room Calls:

Ÿ Press DSS Key assigned to Call Block. (LED glows Red) Ÿ Confirmation Tone. Go On-Hook.

To Allow Room-to-Room Calls:

Ÿ Press DSS Key assigned to Call Block again. (LED turns Off) Ÿ Confirmation Tone. Go On-Hook.

Call Budget

To assign Call Budget Amount:

Ÿ Press DSS Key assigned to Assign Call Budget.

Ÿ Enter Room/Phone Number. Ÿ Enter Call Budget Amount. (Amount

is in 6 digits; use leading zeros )

Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 1072-045-1

Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 1072-045-0

Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 1072-004-Room/Phone Number-

Call Budget Amount (Amount is in 6 digits; use leading zeros) Ÿ Confirmation Tone. Go On-Hook.

Call Privilege

To set Dynamic Lock:

Ÿ Press DSS Key assigned to Dynamic Lock Remote.

Ÿ Enter Room/Phone Number. Ÿ Select the option ‘Change Toll Control

Level’.

Ÿ Press Key. Ÿ Scroll to select a Toll Control Level. Ÿ Press Key. Ÿ Confirmation Tone. Go On-Hook.

To set Auto Dynamic Lock:

Ÿ Press DSS Key assigned to Dynamic Lock.

Ÿ Enter Room/Phone Number. Ÿ Scroll to select ‘Change Lock Timer’. Ÿ Press Key. Ÿ Set Lock timer for: 01-99 Minutes. Ÿ Confirmation Tone. Go On-Hook.

To set Manual Dynamic Lock:

Ÿ Press DSS Key assigned to Dynamic Lock. Ÿ Enter Room/Phone Number. Scroll to select ‘Change Lock Timer’.

Ÿ Press Key. Ÿ Enter User Password. Ÿ Set Lock Timer for: 00 Ÿ Confirmation Tone. Go On-Hook.

Check-In

Ÿ Press DSS Key assigned for ‘Check In’. Ÿ Scroll to select desired Check-In Profile. Ÿ Enter Room/Phone Number to Check In.

Ÿ Enter Guest Title. Ÿ Enter Guest Name. Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 1072-002-Room/Phone Number-

1-Scroll to select a Toll Control Level.

Ÿ Press Key. Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 1072-002-Room/Phone Number-

2-Minutes (01-99).

Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 1072-002-Room/Phone Number-

2-00

Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 1072-901-Check In Profile-

Room/Phone Number-Guest Title Guest Name. Check In Profile: 1 - Single 2 - Family 3 - Budget Ÿ Confirmation Tone. Go On-Hook.

Change Check-In Profile

Ÿ Press DSS Key assigned for Check-In Profile.

Ÿ Enter Room Number. Ÿ Scroll to select desired Check-In

Profile.

Ÿ Press Key. Ÿ Confirmation Tone. Go On-Hook.

Check-Out

Ÿ Press ‘Check-Out’ Key. Ÿ Enter Room/Phone/Guest Number. Ÿ Confirmation Tone. Go On-Hook.

Database Synchronization Request

To request Database Synchronization from PMS:

Ÿ Press DSS Key assigned to Database Synchronization Request.

Applicable only for Micros Opera PMS Interface.

Deleting Checked-Out Calls

To delete Checked-Out calls from particular phone:

Ÿ Press DSS Key assigned to Delete Checked-Out Calls. Ÿ Enter Phone Number twice.

Ÿ Dial 1072-907-Room Number-Profile Type. Profile Type: 1 - Single 2 - Family 3 - Budget

Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 1072-902-Room/Phone /Guest

Number.

Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 1072-040

Ÿ Dial 1072-914-Phone Number-Phone

Number (same as previous).

Deleting Checked-Out Calls (Cont.)

To delete Checked-Out calls from particular phone:

Ÿ Press DSS Key assigned to Delete Checked-Out Calls. Ÿ Enter Phone Number twice.

To delete Checked-Out calls for a range of phones:

Ÿ Press DSS Key assigned to Delete Checked-Out Calls. Ÿ Enter Phone Number range. (Ph. No. in 6 digits; use leading zeros).

Do Not Disturb (DND)

To set DND:

Ÿ Press DSS Key assigned for DND-Remote.

Ÿ Enter Room/Phone Number. Ÿ Scroll to select type of call to set DND:

All Calls Internal Calls External Calls

Ÿ Press  Key . Ÿ Confirmation Tone. Go On-Hook.

To cancel DND:

Ÿ Press DSS Key assigned for DND Remote.

Ÿ Enter Room/Phone Number. Ÿ Scroll and select ‘Cancel DND’. Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 1072-914-Phone Number-Phone

Number (same as previous).

Ÿ Dial 1072-914-Phone Number-Phone

Number range (Ph. No. in 6 digits; use leading zeros).

Ÿ Dial 1072-001-Room/Phone Number-

Type of Call

1-All Calls 2-Internal Calls 3-External Calls

Ÿ Press  Key . Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 1072-001-Room/Phone

Number-0 Ÿ Confirmation Tone. Go On-Hook.

Greeting Message

To set Greeting Message:

Ÿ Press DSS Key assigned to User Greeting Message.

Ÿ Enter Room/Phone Number. Ÿ Select from the options:

‘Greeting Message 1’ ‘Greeting Message 2’

Ÿ Press Key. Ÿ Select ‘set’ and press Key again. Ÿ Confirmation Tone. Go On-Hook.

To cancel Greeting Message:

Ÿ Press DSS Key assigned to User Greeting Message.

Ÿ Enter Room/Phone Number. Ÿ Select the cancel Greeting

Message and press Key.

Ÿ Select ‘cancel’ and press Key again. Ÿ Confirmation Tone. Go On-Hook.

Guest Group

Ÿ Press DSS Key assigned to Guest Group.

Ÿ Enter Room/Phone Number. Ÿ Enter Guest Group Number. Ÿ Confirmation Tone. Go On-Hook.

Guest Name

Ÿ Press ‘Guest Name’ Key. Ÿ Enter Room/Phone Number. Ÿ Enter Guest’s Name. Ÿ Press Key Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 1072-008-Room/Phone Number-

0-1 (to play Greeting Message 1). Dial 1072-008-Room/Phone Number 1-1 (to play Greeting Message 2). Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 1072-008-Room/Phone Number 0-0 (to cancel Greeting Message 1). Ÿ Dial 1072-008-Room/Phone Number 1-0 (to cancel Greeting Message 2).

Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 1072-904-Room/Phone Number-

Guest Group Number (00-99).

Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 1072-903-Room/Phone Number-

Guest’s Name- #* Ÿ Confirmation Tone. Go On-Hook.

Guest-In/Guest-Out

Ÿ Press ‘Guest In/Out’ Key. Ÿ Enter Room/Phone Number and press

Key.

Ÿ Select the option: Guest-In/Guest-Out. Ÿ Press Key. Ÿ Confirmation Tone. Go On-Hook.

Hotel-Motel Activity Log

To view Hotel-Motel Activity Index:

Ÿ Press DSS Key assigned for Hotel Motel Activity Display. Ÿ You will get Activity Index with Date Time on Display.

To Start Hotel-Motel Activity Log Online:

Ÿ Press DSS Key assigned for Hotel Motel Activity Log - Start/Abort Online Mode. Ÿ The report will be available at the Destination Port.

To Stop Hotel-Motel Activity Log Online:

Ÿ Press DSS Key assigned for Hotel Motel Activity Log - Start/Abort Online Mode. Ÿ The report will be available at the Destination Port.

To Start Hotel-Motel Activity Report:

Ÿ Press DSS Key assigned for Hotel Motel Activity Log - Start/Abort Report. Ÿ The report will be available at the Destination Port.

To Stop Hotel-Motel Activity Report:

Ÿ Press DSS Key assigned for Hotel Motel Activity Log - Start/Abort Report. Ÿ The report will be available at the Destination Port.

Ÿ Dial 1072-905-Room/Phone Number-

1 (Guest-In).

Ÿ Confirmation Tone. Go On-Hook. Ÿ Dial 1072-905-Room/Phone Number-

0 (Guest-Out).

Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 1072-178 Ÿ You will get Activity Index with Date-

Time on Display.

Ÿ Dial 1072-177-1

Ÿ Dial 1072-177-0

Ÿ Dial 1072-176-1

Ÿ Dial 1072-176-0

Housekeeping

Room Clean Status

To change Clean Status:

Ÿ Dial 1072-909-Room/Phone Number- Room Clean Status. 1 - Maid Present 2 - Dirty 3 - Clean 4 - To be Inspected 5 - Out of Service Ÿ Confirmation Tone. Go On-Hook.

Room Occupancy Status

Ÿ Press DSS Key assigned to Change Occupancy Status.

Ÿ Enter Room/Phone Number. Ÿ Scroll to select the option:

Occupied Vacant Reserved Guaranteed

Ÿ Press Key. Ÿ Confirmation Tone. Go On-Hook.

For Micros Opera PMS Interface - Status options are : 1-Dirty, 2-Clean, 3-Inspected. For Extended Starlight PMS Interface - Status options are: 1-Dirty, 2-Clean, 3-Clean Checked.

Ÿ Dial 1072-908-Room/Phone Number Room Occupancy Status 1 - Occupied 2 - Vacant 3 - Reserved 4 - Guaranteed Ÿ Confirmation Tone. Go On-Hook.

Mailbox Assignment

To assign Mailbox:

Ÿ Press DSS Key assigned for Mailbox Assignment.

Ÿ Enter Room/Phone Number. Ÿ Scroll to select ‘Assign Mailbox’. Ÿ Press Key. Ÿ Confirmation Tone. Go On-Hook.

To de-assign Mailbox:

Ÿ Press DSS Key assigned for Mailbox Assignment.

Ÿ Enter Room/Phone Number. Ÿ Scroll to select ‘De-assign Mailbox’. Ÿ Press Key. Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 1072-005-Room/Phone

Number-1

Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 1072-005-Room/Phone

Number-0 Ÿ Confirmation Tone. Go On-Hook.

Phone Ringing Pattern

Ÿ Press DSS Key assigned to Phone Ringing Pattern. Ÿ Scroll to select desired Phone Ringing Pattern.

Ÿ Press Key. Ÿ Confirmation Tone. Go On-Hook.

Print Check-Out Report

Ÿ Press DSS Key assigned for Print Check-Out Report. Ÿ Enter Room/Phone /Guest Number.

Reminder

To set Reminder:

Ÿ Press DSS Key assigned to Remote Reminder.

Ÿ Enter Phone Number. Ÿ Enter Date and Time in DD-MM-YYYY-

HH-MM. OR MM-DD-YYYY-HH-MM (users in USA). Ÿ Confirmation Tone. Go On-Hook.

To cancel Reminder:

Ÿ Press DSS Key assigned to Remote Reminder.

Ÿ Enter Phone Number. Ÿ Select ‘Cancel All’. Press Key. Ÿ Confirmation Tone. Go On-Hook.

Voice Guided Reminder:

Ÿ Press DSS Key assigned to Remote Voice Guided Reminder. Ÿ Follow the Voice Mail System prompts to set Reminder.

Ÿ Dial 1072-916-Room Number-Pattern

Number. Pattern Number: 1 - First Only 2 - Simultaneous 3 - One-by-One 4 - Stepped 5 - First Followed by All

Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 1072-911-Room/Phone /Guest

Number.

Ÿ Dial 1072-033-Phone Number-DD MM-YYYY-HH-MM. OR MM-DD-YYYY-HH-MM (users in USA).

Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 1072-033-Phone Number-#

Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 1072-035-Follow Voice Mail System Prompts.

Reminder(Cont.)

To cancel Voice Guided Reminder:

Ÿ Repeat the above steps.

Voice Guided Reminder can be set only if a Voice Mail System is installed in the System.

Ÿ Dial 1072-035-Follow Voice Mail

System Prompts.

Reminder Status Report

Ÿ Press DSS Key assigned to Print Reminder Status Report.

Room Shift

Ÿ Press DSS Key assigned to Room Shift. Ÿ Enter current Room/Phone /Guest Number.

Ÿ Enter New Room/Phone Number. Ÿ Confirmation Tone. Go On-Hook.

Room Status Report

Ÿ Press DSS Key assigned to Print Room Status Report. Ÿ Confirmation Tone. Go On-Hook.

Scheduled Alarm Report

To enable Scheduled Alarm Report:

Ÿ Dial 1072-036-1 Ÿ Confirmation Tone. Go On-Hook.

To set Time for Scheduled Alarm Report:

Ÿ Dial 1072-037-HH-MM. Ÿ Confirmation Tone. Go On-Hook.

To disable Scheduled Alarm Report:

Ÿ Dial 1072-036-0 Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 1072-917

Ÿ Dial 1072-910-CurrentRoom/ Phone/

Guest Number-New Room/Phone Number.

Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 1072-912

Ÿ Confirmation Tone. Go On-Hook.

Scheduled Change of Room Clean Status

To enable Scheduled Change of Room Clean Status:

Ÿ Dial 1072-043-1 Ÿ Confirmation Tone. Go On-Hook.

To set Time for Scheduled Change of Room Clean Status:

Ÿ Dial 1072-044-HH-MM. Ÿ Confirmation Tone. Go On-Hook.

To disable Scheduled Change of Room Clean Status:

Ÿ Dial 1072-043-0 Ÿ Confirmation Tone. Go On-Hook.

Scheduled Reminder Report

To enable Scheduled Reminder Report:

Ÿ Dial 1072-038-1 Ÿ Confirmation Tone. Go On-Hook.

To set Time for Scheduled Reminder Report:

Ÿ Dial 1072-039-HH-MM. Ÿ Confirmation Tone. Go On-Hook.

To disable Scheduled Reminder Report:

Ÿ Dial 1072-038-0 Ÿ Confirmation Tone. Go On-Hook.

Scheduled Room Status Report

To enable Scheduled Room Status Report:

Ÿ Dial 1072-041-1 Ÿ Confirmation Tone. Go On-Hook.

To set Time for Scheduled Room Status Report:

Ÿ Dial 1072-042-HH-MM. Ÿ Confirmation Tone. Go On-Hook.

To disable Scheduled Room Status Report:

Ÿ Dial 1072-041-0 Ÿ Confirmation Tone. Go On-Hook.

Software Version/Revision Display

To know Software Version/Revision:

Ÿ Dial 1072-191 Ÿ Confirmation Tone. Go On-Hook.

VIP Status

To assign VIP Status to a Guest:

Ÿ Press DSS Key assigned to VIP Status.

Ÿ Enter Room/Phone Number. Ÿ Scroll to select VIP. Ÿ Press Key. Ÿ Confirmation Tone. Go On-Hook.

To assign Non-VIP Status to a Guest:

Ÿ Press DSS Key assigned to VIP Status.

Ÿ Enter Room/Phone Number. Ÿ Scroll to select Non-VIP. Ÿ Press Key. Ÿ Confirmation Tone. Go On-Hook.

User Definable Fields

To inform PMS the User Defined String:

Ÿ Dial 1072-920-Digits String. Press Key. Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 1096-Digits String. Press Key. Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 1072-915-Room/Phone

Number-1 Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 1072-915-Room/Phone Number-2 Ÿ Confirmation Tone. Go On-Hook.

How to attach/detach the Foot Stand

EON48/SPARSH VP248

You can attach or detach the Foot Stand of EON48/SPARSH VP248 on the bottom of the phone, as illustrated in Figure A.

You can place the phone on a desk at two different angles by attaching the Foot Stand as shown in Figure B (50 degrees), and Figure C (30 degrees).

If you attach the Foot Stand as illustrated in Figure C, the phone will be placed in an almost upright position on your desk.

Decide which of these positions work for you best and accordingly attach the Foot Stand.

Press down

to attach/detach

Foot Stand.

Figure A: Attaching/Detaching the F

Pull out the Foot Stand.

oot Stand

Press down to attach/detach Foot Stand.

Figure B: The phone mounted on a desk at 50

Figure C: The phone mounted on a desk at 30

EON/SPARSH VP310

You can attach or detach the Foot Stand of EON/SPARSH VP310 on the bottom of the phone, as illustrated below. You can place the phone on a desk at two different angles by attaching the Foot Stand as shown in Figure D (50 degrees), and Figure E (35 degrees).

If you attach the Foot Stand as illustrated in Figure E, the phone will be placed in an almost upright position on your desk.

Decide which of these positions work for you best and accordingly attach the Foot Stand.

The phone mounted on a desk at 50

Figure D:

Figure E:

The phone mounted on a desk at 35

Connecting a Headset (EON48/SPARSH VP248)

Handset

Headset

Ÿ To use a Headset (not supplied) with your phone, you may plug a headset with a 2.5 mm single connector into the headset jack with the symbol on the left side panel of the Phone, as illustrated in Figure A.

Figure A

Headset

Figure B

Ÿ You may plug in a headset with

an RJ9 connector into the headset port at the bottom of the phone, marked with the symbol , as illustrated in Figure B.

Connecting a Headset (EON/SPARSH VP310)

Ÿ To use a Headset (not supplied) with your phone, you may plug a headset with a 3.5 mm single connector into the headset jack with the symbol on the left side panel of the Phone, as illustrated in Figure C.

Ÿ You may plug in a headset with an

RJ9 connector into the headset jack with the symbol on the left side panel of the Phone, as illustrated in Figure C.

Figure C

Headset

Casio Jack Headset (RJ12 Connector)

Enabling the Headset Option

To enable Headset Connectivity:

Ÿ Press Key to enter the phone menu. Ÿ Scroll to the ‘Phone Settings’ and press Key. Ÿ Enter your user password. Ÿ Scroll to the ‘Headset Connectivity’ and press Key .

Select ‘Headset Connected’ and press Key.

If you want to answer calls using Headset Key, ask your System Engineer to assign a DSS Key for the Headset function.

MATRIX COMSEC

Head Office:

394-GIDC, Makarpura Vadodara - 390 010, India M: +91 85111 73344 Email: Customer.Care @MatrixComSec.com

www.MatrixTeleSol.com

March 16, 2017.

Matrix EON48, VP248, VP310, EON310 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual