Matrix Vision, EPABX Vision-206S, EPABX Vision-207P, EPABX Vision-308S, EPABX Vision-309P User Manual

VISION

Magyarországon a Matrix Telecom Ltd. képviselete,

Matrix termékek importőre, kizárólagos forgalmazója:

1095 Budapest, Mester u. 34.

Telefon: *218-5542, 215-9771, 215-7550, 216-7017, 216-7018

Fax: 218-5542 Mobil: 30 940-1970, 20 949-2688

E-mail: delton@delton.hu Web: www.delton.hu

System Manual

Documentation Information

This is a general documentation and it covers many models with different specifications. A particular product may not support all the features and facilities described in the documentation.

Matrix Telecom reserves the right to revise information in this publication for any reason without prior notice. Information in this documentation may change from time to time. Matrix Telecom makes no warranties with respect to this documentation and disclaims any implied warranties. While every precaution has been taken in preparation of this system manual, Matrix Telecom assumes no responsibility for errors or omissions. Neither is any liability assumed for damages resulting from the use of the information contained herein.

Matrix Telecom reserves the right without prior notice to make changes in design or components of the equipment as engineering and manufacturing may warrant.

Neither Matrix Telecom nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs or expenses incurred by purchaser or third parties as a result of: accident, misuse or abuse of this product or unauthorized modifications, repairs or alterations to this product or failure to strictly comply with Matrix Telecom’s operating and maintenance instructions.

Contents

Section 1: Introduction................................................................................................................................. 5

Welcome............................................................................................................................................................7

Packing List ....................................................................................................................................................... 8

Warranty Statement .......................................................................................................................................... 9

Introducing the System ................................................................................................................................... 11

Protecting the System .....................................................................................................................................15

Installing the System ....................................................................................................................................... 17

Getting Started ................................................................................................................................................ 20

Section 2: Features and Facilities............................................................................................................. 23

Abbreviated Dialing ......................................................................................................................................... 25

Alarms.............................................................................................................................................................. 28

Allowed and Denied Lists ................................................................................................................................ 31

Alternate Number Dialing ................................................................................................................................ 35

Auto Call Back (ACB) ...................................................................................................................................... 38

Auto Redial ...................................................................................................................................................... 40

Barge-In........................................................................................................................................................... 44

Behind the PBX Applications...........................................................................................................................45

Boss Ring ........................................................................................................................................................ 47

Call Duration Control (CDC) ........................................................................................................................... 48

Call Forward .................................................................................................................................................... 53

Call Park .......................................................................................................................................................... 56

Call Pick Up ..................................................................................................................................................... 57

Call Progress Tones........................................................................................................................................ 58

Call Splitting.....................................................................................................................................................61

Call Transfer .................................................................................................................................................... 63

Calling Line Identification and Presentation (CLIP) ....................................................................................... 65

Cancel Station Features ................................................................................................................................. 69

Class of Service (COS) ................................................................................................................................... 70

Communication Port ........................................................................................................................................ 75

Conference......................................................................................................................................................77

Configuration Reports ..................................................................................................................................... 80

Continued Dialing ............................................................................................................................................ 88

Department Call ............................................................................................................................................... 89

Dial by Name ...................................................................................................................................................91

Direct Inward Dialing (DID) ............................................................................................................................. 94

Direct Outward System Access (DOSA)........................................................................................................100

Distinctive Rings ............................................................................................................................................104

Door Phone ................................................................................................................................................... 105

Dynamic Lock ................................................................................................................................................ 107

External Call................................................................................................................................................... 109

External Call Forward (ECF) ......................................................................................................................... 110

External Music ............................................................................................................................................... 112

Flash Timer .................................................................................................................................................... 1 13

Flexible Numbers........................................................................................................................................... 114

Hold ............................................................................................................................................................... 116

Hotline............................................................................................................................................................ 117

Internal Call ................................................................................................................................................... 119

Internet Ready Port.......................................................................................................................................120

Interrupt Request ..........................................................................................................................................122

Last Number Redial....................................................................................................................................... 123

Least Cost Routing (LCR).............................................................................................................................124

Live Call Supervision ..................................................................................................................................... 132

Music-on-Hold (MOH) ................................................................................................................................... 133

Operator ........................................................................................................................................................ 135

Paging............................................................................................................................................................ 136

Power Down Mode ........................................................................................................................................ 138

Privacy ...........................................................................................................................................................139

Programming the System .............................................................................................................................. 143

Raid ............................................................................................................................................................... 146

Real Time Clock (RTC) ................................................................................................................................. 147

Relay Port......................................................................................................................................................148

Remote Programming.................................................................................................................................... 154

Scheduled Dialing ......................................................................................................................................... 156

Security Dialer ............................................................................................................................................... 158

Selective Trunk Access ................................................................................................................................. 162

Station Group ................................................................................................................................................163

Station Message Detail Recording (SMDR) .................................................................................................168

Station Parameters ........................................................................................................................................ 177

System Parameters .......................................................................................................................................179

System Security (Passwords)........................................................................................................................ 180

Time Table.....................................................................................................................................................181

Toll Control .................................................................................................................................................... 184

Trunk Access Groups.................................................................................................................................... 189

Trunk Landing Groups .................................................................................................................................. 196

Trunk Parameters .........................................................................................................................................199

Trunk Reservation.........................................................................................................................................203

User Security (User Password).....................................................................................................................204

Voice Message Applications..........................................................................................................................205

Walk-in Class of Service ............................................................................................................................... 211

Section 3: Appendices.............................................................................................................................. 213

Appendix A: Technical Specifications............................................................................................................ 215

Appendix B: Feature Commands ..................................................................................................................216

Appendix C: Programming Commands .........................................................................................................219

Appendix D: Troubleshooting ........................................................................................................................ 225

Glossary ........................................................................................................................................................ 227

Index.............................................................................................................................................................. 228

Notes ............................................................................................................................................................. 232

Programming Register ................................................................................................................................234

Section 1: Introduction

Matrix

Welcome

Welcome to the world of telecom solutions from Matrix and thanks for purchasing a Matrix product.

We want you to get the maximum performance from our product. If you run into technical difficulties, we are here to help. But please consult this system manual first.

If you still can’t find the answer, gather all the information or questions that apply to your problem and, with the product close to you, call your dealer. Matrix dealers are trained and ready to give you the support you need to get the most from your Matrix product. In fact, most problems reported are minor and can be easily solved over the phone.

In addition, technical consultation is available from Matrix engineers every business day. We are always ready to give advice on application requirements or specific information on installation and operation of our products.

The system manual is divided in following sections:

Section 1: Introduction Section 2: Features and Facilities Section 3: Appendices

We suggest the first time users to read this system manual in the following sequence.

• Section 1

• Section 2 (in the given below hierarchy)

• Introducing the System 11

• Installing the System 17

• Protecting the System 15

• Internal Call 119

• External Call 109

• Music on Hold 133

• Hold 116

• Call Transfer 63

• Call Pick Up 57

• Call Forward 53

• Call Splitting 61

• Auto Call Back 38

• Last Number Redial 123

• Auto Redial 40

• Alternate Number Dialing 35

• Call Park 56

• Interrupt Request 122

• Barge-In 44

• User Security (Password) 204

• Programming the System 143

The user can use the pages named ‘Notes’ given at the end of the system manual for making note of customer’s requirements and ‘Programming Register’ for registering the programming changes Datewise. These could be used for future reference.

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)

Packing List

The ideal sales package for Vision is as mentioned below:

EPABX Vision-206S/207P/30 8S/309P

Sr. Item Qty.

01 EPABX Vision 1 02 System Manual 1 03 User's Guide 1 04 Vision Quick Start 2 05 Vision Programming Card 1 06 Fuse FB 2.5 Amp. 1 07 Fuse FB 3.5 Amp. 1 08 Battery Cable 1 09 T. P. G. 1 10 Screw Grip 2 11 Screw M 7 X 30 2 12 Warranty Card Set 1 13 Support Card 1 14 Matrix Logo Small 5 15 Telephone Message Pad 1 16 Label Factory Seal 1 17 Mounting Template 1

Ducumentation CD (System Manual, User's

Guide and Quick Start

• Please make sure that these components are present.

• In case of short supply or damage detection, contact the source for where you have purchased the system.

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Vision System Manual

Matrix

Warranty Statement

Matrix warrants to its consumer purchaser any of its products to be free of defects in material, workmanship and performance for a period of 15 months from date of manufacturing or 12 months from the date of installation which ever is earlier.

During this warranty period, Matrix will at its option, repair or replace the product at no additional charge if the product is found to have manufacturing defect. Any replacement product or part/s may be furnished on an exchange basis, which shall be new or like-new, provided that it has functionality at least equal to that of the product, being replaced. All replacement parts and products will be the property of Matrix. Parts repaired or replaced will be under warranty throughout the remainder of the original warranty period only.

This limited warranty does not apply to:

1. Products that have been subjected to abuse, accident, natural disaster, misuse, modification, tampering, faulty installation, lack of reasonable care, repair or service in any way that is not contemplated in the documentation for the product or if the model or serial number has been altered, tampered with, defaced or removed.

2. Products which have been damaged by lightning storms, water or power surges or which have been neglected, altered, used for a purpose other than the one for which they were manufactured, repaired by customer or any party without Matrix’s written authorization or used in any manner inconsistent with Matrix’s instructions.

3. Products received improperly packed or physically damaged.

4. Products damaged due to operation of product outside the products’ specifications or use without designated protections.

Warranty valid only if:

• Primary protection on all the ports provided.

• Mains supply is within limit and protected.

• Environment conditions are maintained as per the product specifications.

Warranty Card:

• When the product is installed, please return the warranty card with:

• Date, signature and stamp of the customer.

• Date, signature and stamp of the channel partner.

• Matrix assumes that the customer agrees with the warranty terms even when the warranty card is not signed and returned as suggested.

The Purchaser shall have to bear shipping charges for sending product to Matrix for testing/rectification. The product shall be shipped to the Purchaser at no-charge if the material is found to be under warranty. The Purchaser shall have to either insure the product or assume liability for loss or damage during transit.

Matrix reserves the right to waive off or make any changes in its warranty policy without giving any notice.

If Matrix is unable to repair or replace, as applicable, a defective product which is covered by Matrix warranty, Matrix shall, within a reasonable time after being notified of the defect, refund the purchase price of the product provided the consumer/purchaser returns the product to Matrix.

In no event will Matrix be liable for any damages including lost profits, lost business, lost savings, downtime or delay, labor, repair or material cost, injury to person, property or other incidental or consequential damages arising out of use of or inability to use such product, even if Matrix has been advised of the possibility of such damages or losses or for any claim by any other party.

Vision System Manual

Matrix

Except for the obligations specifically set forth in this Warranty Policy Statement, in no event shall Matrix be liable for any direct, indirect, special, incidental or consequential damages whether based on contract or any other legal theory and where advised of the possibility of such damages.

Neither Matrix nor any of its distributors, dealers or sub-dealers makes any other warranty of any kind, whether expressed or implied, with respect to Matrix products. Matrix and its distributors, dealers or sub-dealers specifically disclaim the implied warranties of merchantability and fitness for a particular purpose.

This warranty is not transferable and applies only to the original consumer purchaser of the Product. Warranty shall be void if the warranty card is not completed and registered with Matrix within 30 days of installation.

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Vision System Manual

Matrix

Introducing the System

The Vision is a versatile PBX system specifically designed for small offices, banks, Schools, big departmental stores, hospitals and other such places. The Vision is shown in the figure given below:

Vision System Manual

Matrix

The Vision offers a number of extra interfaces as shown below:

Analog Trunk

Fax

Conventional Telephone Instrument

Station

Cordless Telephone Instrument

Vision

Computer

Modem

Internet Ready Port

230V A C

Battery

Door Phone

The Vision series from Matrix offers four models viz.

• Vision-206 Standard.

• Vision-206 Premium.

• Vision-308 Standard.

• Vision-308 Premium.

Relay

Computer

Music Source

PAS

Features of Vision-206 Standard and Vision-308 Standard:

• Efficient Power Supply based on Switched Mode Power Supply Scheme.

• Wide Input Voltage Range- 90-265VAC, 47-63Hz.

• Built-In Battery Charger.

• Internet Ready Port.

• Supports On-site programming as well as Remote programming.

Vision System Manual

• Compatible with any type of telephone instrument.

• Supports basic features like:

• Alarms

• Auto Call Back

• Barge-in

• Internal Dialing

• Hold/Toggle

• Call Forward

• Call Park

• Call Pick Up

• Call Transfer

• Class of Service

• Distinctive Rings

• Executive-Secretary (Hotline)

• Flexible Numbers

• Hotline

• Hunting Schemes

• Interrupt Request

• Last Number Redial

• Music on hold

• On site programming

• Power Down Stations

• Programmable Feature Access

• Programmable Access to Programming of System

• Pulse and DTMF dialing

Matrix

• It also supports advanced features like:

• Abbreviated Dialing

• Alternate Number Dialing

• Automatic Call Disconnector

• Auto Day/Night Mode

• Auto Redial

• Auto Shut dynamic Lock

• Boss Ring

• Call Privacy

• CLIP (Caller Line Identification and Presentation)

• CLI based ECF

• CLI based Routing

• Conference

• DID

• DOSA

• External Call Forwarding

• Flashing on Trunk

• Group Call

• Least Cost Routing

• Live Call Supervision

• Programmable Timers

• Programmable Trunk Access

• Raid

• Schedule Dialing

• Selective Trunk Access

• Toll Control

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Matrix

• Trunk Groups

• Walk-in Class of Service

More advanced features available in Vision-206 Premium and Vision-308 Premium:

• Auto-Attendant

• Computer Connectivity

• Dial by Name

• Digital Input Port

• Door Lock

• Door Phone

• External Music Port

• Inbound Call Analysis

• PAS Port

• Relay Port

• Security Dialer

• SMDR

• Voice Guidance

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Vision System Manual

Matrix

Protecting the System

The Vision does not work in isolation with the environment. It is connected to the environment in following ways.

• Power is fed to the system for functioning of the system.

• Being a PBX system, trunk lines and stations are also connected to the system.

• System also has other interfaces like External Music, PAS, DIP, Computer, Relay Port. Hence there are chances that heavy voltages can enter the system through these interfaces.

• The system should be protected from static charges that could find their way through the system components.

If the system is protected from these interfaces, 100% satisfactory and trouble free performance of the system is guaranteed.

Protecting the System from heavy voltages from the mains:

The Vision is designed to work with input voltages ranging between 90 to 265VAC, 47-65Hz. The Power Supply of Vision is designed on switch mode design and hence support such a wider range of operating voltage. However to protect the system from abrupt changes in the input voltage, use of CVT is recommended. CVT of 100VA or 150VA is recommended.

Protecting the System from heavy voltages on the trunk lines and the overhead stations:

The Vision can get damaged if heavy voltages enter the system from trunk lines or from overhead stations. These heavy voltages could be due to:

• Heavy voltage line falling on the CO line or on the overhead stations cable

• Thunderbolts

• Short-circuit of trunk lines or overhead station cables with electric cables

It is necessary to protect the Vision from these voltages. The protection can be in the form of some protection devices like GDTs, MOVs, Fuses, etc. These protection devices are inbuilt for each trunk in the system.

These devices work satisfactorily only if they are properly earthed. It is recommended that Vision is provided a separate telecom earth. A dedicated terminal marked ‘ETH’ is provided on the MDF of the system to which the telecom earth should be connected. Telecom earth is a dedicated earth only for the PBX. The advantage of having a dedicated earth is that there is no risk of back voltage. There are chances that if the earth is not perfect, instead of providing protection to the system, it may damage the system.

Protecting the System from static charges:

While installing the system or servicing the system, care must be taken to provide a path to the static charges. It is advisable for the system engineer to touch a grounded object before touching the system before installation or maintenance.

Protecting the System from heavy voltage on the communication cable:

The Vision provides a communication port to which a computer can be connected. It is recommended to run the cable connecting both the devices through the conduit carrying telephone cables or through a separate conduit. By fluke if an electrical wire carrying heavy voltage shorts with this cable, heavy voltages can damage the communication port.

Protecting the System from heavy voltage on the External music port:

The external music port of the Vision should be protected from:

• Heavy voltages on the cable connecting the Vision and the external music source due to shorting with any electrical wire.

• An audio signal, which is not as per the specifications, is fed to this port. Please refer ‘Music On Hold’ for specifications.

Vision System Manual

Matrix

Protecting the System from heavy voltage on the PAS port:

The PAS port of the Vision should be protected from:

• Heavy voltages on the cable connecting the Vision and the amplifier/speaker due to shorting with any electrical wire.

• Faulty Amplifier

Protecting the System from heavy voltage on the DIP: The DIP of the Vision should be protected from:

• Heavy voltages on the cable connecting the Vision and the panic switch or the sensor.

• Faulty panic switch or the sensor.

Protecting the System from heavy voltage on the Relay Port: The Relay port of the Vision should be protected from:

• Heavy voltages on the cable connecting Vision and the Equipment/Doorlock/Contactor connected to it.

• Faulty or overrated Contactor/Equipment/Doorlock.

Protecting the System from Lighting:

Protecting the system from high current surges is achieved by installing primary protection device. A lightning protector is a primary protection device which is used to prevent a dangerous surge from entering the building and damaging the system. For equipment installed in a more exposed environment, it is necessary to protect the system with primary protectors such as PPMs. With the development of electronic equipment, problems due to lighting surges have increased. A dangerous surge can occur if a telephone line comes in contact with a power line. A lightning protector should be installed on an outside (CO) line to prevent a dangerous surge from entering the building and damaging the system. The best place for the insertion of the primary protection is the cable entry point of the building, shelter or equipment housing.

CO Line

Lightning

Protectors

CO Line

System

Protective Earth

Terminal

Telecom Earth

This is not always possible but every attempt should be made to place the primary protection as close as possible to the entry point of the cables into the building, shelter or equipment housing. Hence, the system should be installed with lighting protectors. In addition, grounding (connection to earth ground) is very important to protect the system.

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Vision System Manual

Matrix

Installing the System

Precautions:

Before installing the System, please read the following precautions carefully:

• Do not open the system in power-ON condition.

• Do not plug/unplug any card in power-ON condition. This may damage the system. Warranty does not cover such damages.

• The Vision uses CMOS parts. These parts are sensitive to electro-static discharges. Observe anti static rules strictly.

• Do not install this product near water, for example near a bathtub, washing bowl, kitchen sink, laundry tub, swimming pool etc.

• Slots on enclosure are for proper ventilation. They will protect the system from overheating. Never cover the slots.

• Never place this product on heated place or any other equipment.

• Never push objects of any kind inside this product. This may short-circuit various parts.

• Operate these products only with 90-265VAC, 47-63Hz supply and if you are not sure about supply voltage, contact authorized dealer. It is advisable to give proper, stabilized power.

• This product is equipped with a plug having a third (ground) pin, which fits only into a grounding-type outlet. This is a safety feature. If you are unable to insert the plug into the outlet, ask an electrician to replace the obsolete outlet. Do not defeat the purpose of the grounding type plug.

• Unplug this product from electric wall outlet in following cases and contact authorized service personnel.

• Liquid spills on to the product.

• Product exposed to rain or water.

• Product does not operate normally by following operating instructions.

• Product dropped from height.

• Product exhibits unusual change in performance.

• Never do telephone wiring during a lightening storm.

• Avoid using telephone other than a cordless type during an electric storm. There may be a remote risk of electric shock from lightening.

• Never use a telephone to report gas leaks if it is near to gas leak.

• Do not touch non-insulated telephone wires or terminals before disconnecting at the network interface.

• Please connect a Telecom earth to the system (to the port marked ‘ETH’ on the MDF).

• The protection device, GDT protects the system efficiently only if it is provided good telecom earth. Please note that protection device protects the system, however they do not guarantee 100% protection from lighting storm, induced voltages, etc. Please note that warranty does not cover such damages.

• Please note that these products are designed to work efficiently at temperature ranging from 0o C to 45o C (32o to 113o Fahrenheit) with 95% relative humidity, non-condensing.

Site Selection

• The Vision should always be installed at a place equi-distant from all the stations. This reduces the cabling cost and also makes cabling network less complicated.

• It should preferably be installed at 3.5 feet height (approx.) in airy, dust free and moisture free place. An installation at this height makes preventive or curative maintenance task easy.

• It is advisable that the system should be installed away from any source of electromagnetic noise such as

any radio equipment, heavy transformers, faulty electric chokes of tube-lights, any device having a faulty coil etc. This will reduce any problem arising due to electromagnetic effect.

Cabling

• Select a good quality telephone cable (with 0.5 mm conductor diameter) for internal cabling as well as for over-head cabling.

• Ensure separate cable conduits for both electrical and telephone cables.

• Take care that cables are not left open on the ground where they may get damaged due to entanglement in

Vision System Manual

Matrix

the foot or due to pressure from other heavy objects.

• Avoid long length cables and at the same time keep number of joints to a minimum i.e. strike a balance between the two. This will help you to find out a cable fault easily.

Power Supply

• The Vision operates on 90-265VAC, 47-63Hz supply. Arrange for a separate power point and switch, close to the system.

• Power Supply for the Vision must be separate from other heavy electrical loads like Air-conditioners, Heaters, Welding machines, Electrical motors, heavy transformers, tube lights having faulty chokes, electric bell and other such noise generating equipments.

• Please ensure that the system is properly earthed. For more details, please refer “

Protecting the System”.

Installation

• Unpack the box. Get satisfied with the contents and the condition of all the parts. In case of short supply or damaged parts, please contact the source from where you purchased the system immediately.

• Please refer to the Mechanical Dimensions given at the end of this topic. To know the pitch of mounting holes.

• Check the mains voltage at the power plug from where the supply is to be given to the system. It should be as per the specifications. Earth the system properly.

• Connect 2 conventional telephone instruments directly at the MDF.

• Connect the power cord to the power plug. Ensure proper contacts. Switch ‘ON’ the system. Observe the reset cycle on the front panel of the system.

• Reset Cycle: On power ON, all the LEDs on the front panel glow in a sequence. The system follow reset cycle. Then after the system gives dial tone to all the stations.

• Check for dial tone on the telephone instruments connected to the system.

• Switch ‘OFF’ the system. Remove the power cord of the system from the power plug.

• Remove the telephone instruments connected to the system for testing purpose.

• Now connect all the trunk and station cables to the system.

• Ensure proper telecom earth on MDF for best protection.

• Tag each wire pair with respective Station/Trunk number. Different color tags for Trunk/Station can be used for better identification.

• Now again power the system for final switch ON. Ensure proper contacts.

• To use other interfaces like Computer, External Music, Security Dialer and Public Address System (PAS), please refer respective topics in this manual.

Vision System Manual

Vision Mechanical Drawing

Matrix

75.00 mm

(2.953 Inch)

75.00 mm

280.00 mm(11.024 Inch)

260.00 mm(10.236 Inch)

(2.953 Inch)

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Matrix

Getting Started

Switching ON the Vision

Switch on the system. The reset cycle can be seen on the front panels of all the cards of the system. Test the system for proper functioning by making internal calls to other stations and by making trunk calls.

Stations

Standard telephones instruments like Rotary phone, Pulse-tone switchable push-button phone, Feature phone, CLI display phone or a Cord-less phone can be connected to the Vision. Hence, it is not necessary to buy all new phones. Existing, old but working telephones can also be used.

Trunk Lines

Analog trunk lines can be connected to the system. Please ensure telecom earth to the system.

How to make a perfect earth?

• Dig a pit of area 2 feet x 2 feet x 6 feet. (lxbxd). Please refer to the figure on the next page.

• Get a copper plate of size 1.5 feet x 1.5 feet x 0.25 feet.

• Connect a copper strip of size 1-inch wide, 3 mm thick and 6 feet length at the center of the copper plate by welding or nuts and bolts.

• Insert a G.I pipe onto the copper strip till it reaches the copper plate.

• Place this set up into the pit and ensure that at least 4 inch of the G.I pipe is above the ground level.

• Fill the pit 1-inch layer of charcoal and salt in 3:1 ratio at the bottom and then with the soil.

• Connect a bare 14 SWG copper wire (double) on the top of the copper strip and run it to the exchange room and connect it on the bus bar.

• Bus bar is a copper strip 4-inch long with 6 nos. of screws and nuts mounted on it. It has to be fixed on the wall in the exchange room.

• The earth wire of the system should be connected to this bus bar.

• It is recommended to water the earth at regular intervals.

Testing the Installation.

• In the Power ON mode the system is ready for use with predefined values for variables like extension’s flexible numbers, timers and other programmable parameters.

• It is required to check the functioning of the system by testing all the extensions and the trunk.

• Test all extensions for dial tone, ring back tone, speech and ring one by one.

• Test functioning of the trunk by dialing outside number from one of the extensions and checking the trunk tones and speech. Ring on the trunk can be tested by asking your friend to dial your number.

How to make an Internal Call?

• Lift the handset.

• Dial the desired extension’s flexible number.

• The called extension rings. You get a Ring Back Tone.

• Speech is established when the called party lifts the handset.

Important Points:

• Hands free Operation is also possible if a speakerphone is used.

• The extensions having access to internal call will only be able to make Internal Calls.

How to make External Call?

• Lift the handset.

• Dial trunk access code

• Dial the external Telephone Number.

Vision System Manual

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Important Point:

• The extensions having access to trunk and higher Toll control will only be able to make External Calls.

Answering Calls

When a call is placed to your extension ,if the caller is an internal caller then your extension rings as

Trin....Trin...............Trin.....Trin............... This is called double ring. If the caller is an external caller, the

extension on which the trunk call lands rings as Trin................ Trin.................... This is single ring. These two

types of rings differentiate an internal caller from an external caller.

Programming the System

Many a times it happens that the default settings do not meet our requirements and there is need to program the system. Programming is possible only from System Engineer/System Administrator mode. For more details Please refer ‘

Programming the System’.

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Vision System Manual

Section 2: Features and Facilities

Matrix

Abbreviated Dialing

What’s this?

• Frequently called numbers can be stored in the system. These numbers can be dialed using specific codes. This is called Abbreviated dialing. It is also known as Memory Dialing.

• This helps save time while dialing such frequently used numbers.

• An abbreviated number is dialed through its directory index.

The Vision offers two types of abbreviated dialing:

• Personal Abbreviated Dialing.

• Global Abbreviated Dialing.

Personal Abbreviated Dialing

• Each user is allocated memory space called personal memory to store 10 numbers of his own choice. This is called Personal Abbreviated Dialing. These numbers are dialed out using access codes 800-809.

• The numbers stored in the personal memory of a user are dialed out.

• Each user can store up to 10 numbers of his choice in his personal memory.

• User can change these numbers anytime from his station without consulting the System Administrator or the System Engineer.

• The location codes for Personal Abbreviated Dialing are 00-09. Hence the access codes are 800 to 809.

• Personal Abbreviated Dialing is allowed to all the users.

• The system checks Trunk Access Group and Toll Control allowed list and denied list before dialing the Personal Abbreviated number. Hence for Personal Abbreviated Dialing, Trunk Access Group, Toll Control allowed list and Toll Control denied list should be programmed properly.

• A printout of station parameters will show the telephone numbers programmed in the personal directory by the station user.

Personal Abbreviated Dialing

Matrix Vision, EPABX Vision-206S, EPABX Vision-207P, EPABX Vision-308S, EPABX Vision-309P User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual