Matrix S7xi, S3x, S5x, S7xe Owner's Manual

STEPPER OWNER’S MANUAL

S7xi
S7xe
S5x
S3x

2

3 IMPORTANT PRECAUTIONS

9 STEPPER ASSEMBLY

19 LOCATION & SETUP

21 TROUBLESHOOTING & MAINTENANCE

25 STEPPER OPERATION

45 STEPPER WORKOUTS

51 PRODUCT SPECIFICATIONS

3

IMPORTANT PRECAUTIONS

SAVE THESE INSTRUCTIONS

When using a Stepper, basic precautions should always be followed, including the following: Read all instructions before
using this product. It is the responsibility of the owner to ensure that all users of this product are adequately informed of all
warnings and precautions. If you have any questions after reading this guide, contact Customer Tech Support at the number
listed on the back panel of the OWNER’S MANUAL.

This product is intended for commercial use. To ensure your safety and protect the equipment, read all instructions
before operating.

4

TO REDUCE THE RISK OF ELECTRICAL SHOCK:

Always unplug the unit from the electrical outlet immediately after using, before cleaning, performing maintenance and putting on or
taking off parts.

DANGER

TO REDUCE THE RISK OF BURNS, FIRE, ELECTRICAL SHOCK OR INJURY TO PERSONS:

• An appliance should never be left unattended when plugged in. Unplug the entertainment equipment from outlet when not in
use and before putting on or taking off parts.

• This product must be used for its intended purpose described in this Owner’s Manual.

• This unit should not be used by persons weighing more than specified in the OWNER’S MANUAL SPECIFICATIONS
SECTION. Failure to comply will void the warranty.

• To prevent electrical shock, never drop or insert any object into any opening.

• Do not remove side covers. Service should only be done by an authorized service technician.

• Never operate the Stepper with the air opening blocked. Keep the air opening clean, free, of lint, hair and the like.

• Never operate the product if it has a damaged cord or plug, if it is not working properly, if it has been damaged, or immersed
in water. Return the unit to a service center for examination and repair.

• Do not carry this unit by entertainment equipment power cord or use cord as handle.

• Keep any of the entertainment equipment power cords away from heated surfaces

• Keep hands and loose clothing away from moving parts.

• Close supervision is necessary when the Stepper is used by or near children or disabled persons.

• Do not use outdoors.

• Do not operate where aerosol (spray) products are being used or where oxygen is being administered.

• Connect this Stepper to a properly grounded outlet only.

• To disconnect, turn all entertainment controls to the off position, then remove plug from outlet.

• Keep power cord away from heated surfaces. Do not carry this unit by its supply cord or use the cord as a handle.

WARNING

5

• Do not use other attachments that are not recommended by the manufacturer. Attachments may cause injury.

• Disconnect all power before servicing or moving the equipment. To clean, wipe surfaces down with soap and slightly damp
cloth only; never use solvents. (See MAINTENANCE)

• The unit should never be left unattended when plugged in. Unplug from outlet when not in use, and before putting on or
taking off parts.

• Do not operate under blanket or pillow. Excessive heating can occur and cause fire, electric shock, or injury to persons.

• At NO time should pets or children under the age of 14 be closer to the unit than 10 feet.

• At NO time should children under the age of 14 use the unit.

• Incorrect or excessive exercise may cause injury. If you experience any kind of pain, including but not limited to chest pains,
nausea, dizziness, or shortness of breath, stop exercising immediately and consult your physician before continuing.

• Do not wear clothes that might catch on any part of the unit.

• Always wear athletic shoes while using this equipment.

• Do not jump on the unit.

• At no time should more than one person be on unit while in operation.

• Children over the age of 14 or disabled persons should not use the unit without adult supervision.

• Never operate the unit if it has a damaged cord or plug, if it is not working properly, if it has been dropped or damaged, or
immersed in water. Return the unit to a service center for examination and repair.

• To disconnect, turn all controls to the off position, then remove plug from outlet.

• Do not remove the console covers unless instructed by Customer Tech Support. Service should only be done by an
authorized service technician.

• This unit is not equipped with a free wheel. Pedal speed should be reduced in a controlled manner.

• Heart rate monitoring systems may be inaccurate.

• Over exercising may result in serious injury or death.

• If you feel faint, stop exercising immediately.

WARNING

6

It is essential that your unit is used only indoors, in a climate controlled room. If your unit has been exposed to
colder temperatures or high moisture climates, it is strongly recommended that the unit is warmed up to room
temperature before first time use. Failure to do so may cause premature electronic failure.

CONSULT A PHYSICIAN BEFORE USING THIS EQUIPMENT. READ
OWNER’S MANUAL BEFORE USE.

CAUTION

DEDICATED CIRCUIT AND ELECTRICAL INFO

A “Dedicated Circuit” means that each outlet you plug into should not have anything else running on that same
circuit. The easiest way to verify this is to locate the main circuit breaker box, and turn off the breaker(s) one at a
time. Once a breaker has been turned off, the only thing that should not have power to it are the units in question.
No lamps, vending machines, fans, sound systems, or any other item should lose power when you perform this test.

Non-looped (isolated) neutral/grounding means that each circuit must have an individual neutral/ground connection
coming from it, and terminating at an approved earth ground. You cannot “jumper” a single neutral/ground from one
circuit to the next.

ELECTRICAL REQUIREMENTS

For your safety and to ensure good unit performance, the ground on this circuit must be non-looped (isolated).
Please refer to NEC article 210-21 and 210-23. Any alterations to the standard power cord provided could void all
warranties of this product.

The S3x, S5x and S7xe are designed to be self powered and do not require an external power supply source to
operate. Without an external power supply, the console’s start-up time may be delayed. Add-on TV’s and other
console accessories will increase the time needed for start-up. An external power supply will ensure power is
provided to the console at all times and is recommended when add-on accessories are used.

For units with an integrated TV (like the 7xe and 7xi), the TV power requirements are included in the unit. An RG6
coaxial cable with ‘F Type’ compression fittings on each end will need to be connected to the cardio unit and the
video source. Additional power requirements are not needed for the add-on digital TV (3x and 5x). For units with an
add-on PCTV (3x and 5x), the TV power requirements are separate.

NOTE: ALL UNITS WITH VIRTUAL ACTIVE™ MUST BE POWERED!

7

110 V UNITS

All Matrix 3x, 5x, 7xe and 7xi 110 V Steppers require the use of
a 100-125 V, 60 Hz and a 15 A “Dedicated Circuit”, with a non­looped (isolated) neutral/ground for power. This outlet should be
a NEMA 5-15R and have the same configuration as the plug. No
adapter should be used with this product. Steppers can be daisy­chained together with up to 4 units per 15 A dedicated circuit.
Matrix daisy-chain cord adapters are sold separately.

220 V UNITS

All Matrix 3x, 5x, 7xe and 7xi 220 V Steppers require the use of
a 216-250 V, 50 Hz and a 15 A “Dedicated Circuit”, with a non­looped (isolated) neutral/ground for power. This outlet should be
a NEMA 6-15R and have the same configuration as the plug. No
adapter should be used with this product. These Steppers can
be daisy-chained together with up to 4 units per dedicated 15 A
circuit. Matrix daisy-chain cord adapters are sold separately.

GROUNDING INSTRUCTIONS

The unit must be grounded. If it should malfunction or breakdown,
grounding provides a path of least resistance for electric current
to reduce the risk of electric shock. The unit is equipped with a
cord having an equipment-grounding conductor and a grounding
plug. The plug must be plugged into an appropriate outlet that
is properly installed and grounded in accordance with all local
codes and ordinances. If the user does not follow these grounding
instructions, the user could void the Matrix limited warranty.

ADDITIONAL ELECTRICAL INFO

In addition to the dedicated circuit requirement, the proper
gauge wire must be used from the circuit breaker box, to
each outlet that will have the maximum number of units
running off of it. If the distance from the circuit breaker box
to each outlet, is 100 ft (30.5 m) or less, then 12 gauge
wire should be used. For distances greater than 100 ft
(30.5 m) from the circuit breaker box to the outlet, a 10
gauge wire should be used.

ENERGY SAVING / LOW-POWER MODE

All units are configured with the ability to enter into an
energy saving / low-power mode when the unit has not
been in use for a specified period of time. Additional time
may be required to fully reactivate this unit once it has
entered the low-power mode. This energy saving feature
may be enabled or disabled from within the ‘Manager
Mode’ or ‘Engineering Mode.’

ADD-ON PCTV (3X AND 5X)

A 15 A or 20 A “Dedicated Circuit” with a non-looped
(isolated) neutral/ground is required. Each PCTV requires
at least 1.2 A of current. No more than 12 PCTVs should
be used for each 15 A circuit and no more than 16 PCTVs
should be used for each 20 A circuit. The power outlet
should have the same configuration as the plug. No
adapter should be used with this product. An RG6 coaxial
cable with ‘F Type’ compression fittings will need to be
connected between the video source and each add-on
PCTV unit.

ADD-ON DIGITAL TV (3X AND 5X)

Additional power requirements are not needed for the
add-on digital TV. An RG6 coaxial cable with ‘F Type’
compression fittings will need to be connected between
the video source and each add-on digital TV unit.

220 NEMA 6-15P

PLUG

110 NEMA 5-15P

PLUG

North American power cord
plugs shown. Depending on
your country, the plug type
may vary.

8

BATTERY CHARGE (3X, 5X ONLY)

The Stepper saves its battery charge by moving into a shutdown mode whenever STEP FASTER appears on the display. If the
user does not maintain a step rate above 35 steps per minute, then a 30-second shutdown process begins.

When the battery voltage is low, LOW BATTERY appears on the display if the unit is moving into the shutdown mode. The
following situation is the time to recharge the battery:

• If no one has used the unit for an extended period of time, the battery may need recharging.

• The unit continues to function with a low battery; however, user and program information is lost once the user stops.

If the battery must be recharged, use the optional power adapter charging unit. The charger should be connected to the Stepper
for a minimum of eight hours to ensure a thorough charge. After a completion of charge, the battery light turns from red into
green (see illustration). If LOW BATTERY still appears on the display after a full charge, the battery could be extinct. Please
check with an authorized service technician for replacing the battery.

CAUTION: The battery stored inside the unit contains hazardous materials to the environment. Proper disposal of the battery is
required by the local law.

• All video and power outlets must be
functional the day of delivery / assembly
of the product. The client is responsible
for any additional installation charges
associated with return visits.

• Electrical supply may fluctuate in your
area. To ensure stable performance of
the product, use the proper gauge wire.

Failure to follow these specifications can cause
damage to your product and can void the warranty.

Connect this exercise product to
a properly grounded outlet only.

Never operate product with a
damaged cord or plug even if
it is working properly. Never
operate any product if it
appears damaged, or has been
immersed in water. Contact
Customer Tech Support for
replacement or repair.

WARNING:DANGER

Improper connection of the
equipment-grounding conductor
can result in a risk of electric shock.
Check with a qualified electrician or
serviceman if you are in doubt as
to whether the product is properly
grounded. Do not modify the plug
provided with the product. If it will
not fit the outlet, have a proper
outlet installed by a qualified
electrician.

9

STEPPER ASSEMBLY

There are several areas during the assembly process that special attention must be
paid. It is very important to follow the assembly instructions correctly and to make sure
all parts are firmly tightened. If the assembly instructions are not followed correctly,
the unit could have parts that are not tightened and will seem loose and may cause
irritating noises. To prevent damage to the unit, the assembly instructions must be
reviewed and corrective actions should be taken.

Before proceeding, find the unit’s frame serial number located near the on/off switch
as shown in the illustration and enter it in the space provided below. The console
serial number is located on a barcode sticker on the console, near the connection
between the console and the mast.

ENTER YOUR SERIAL NUMBERS AND MODEL NAME IN THE BOXES BELOW:

» Use the information above for initial setup and when calling for service.

WARNING

FRAME SERIAL NUMBER:

CONSOLE SERIAL NUMBER:

MODEL NAME:

MATR IX

CONSOLE SERIAL NUMBER LOCATION

FRAME SERIAL NUMBER LOCATION

10

INCLUDED FASTENERS

Qty: Sketch: Part Name: Bag:

8

SOCKET HEAD BOLT
(M8x16L)

White

8 LOCK WASHER White

2

SOCKET HEAD BOLT
(M8x25L)

Blue

4 LOCK WASHER Black

4

BUTTON HEAD BOLT
(M8x40L)

Black

2 LOCK WASHER Yellow

2

BUTTON HEAD BOLT
(M8x45L)

Yellow

2 SCREW SET Orange

Qty: Sketch: Part Name: Bag:

4

BUTTON HEAD BOLT
(M8x16L)

Orange

8 ARC WASHER Orange

3 LOCK WASHER Green

3

BUTTON HEAD BOLT
(M8x16L)

Green

4

BUTTON HEAD BOLT
(M5x15L)

Red

11

6mm ALLEN WRENCH

PHILLIPS DRIVER (6x130mm)

5mm ALLEN WRENCH

REQUIRED TOOLS

Prior to assembling the unit, unpack all of the contents
of the box and make sure that all necessary components
are present. Review the contents of the hardware
package for completeness.

Contact Matrix Customer Service at 1(866) 693-4863 to
report any missing items.

Please make sure that the power plug is not plugged into
the wall outlet while completing the following procedure.

To ensure correct assembly of the unit, carefully read and
follow all assembly steps.

BEFORE YOU BEGIN

12

ASSEMBLY STEP 1

A Open BLACK AND RED HARDWARE BAGS.

B Attach the STABILIZER TUBE to the MAIN

FRAME using 2 BOLTS (A), 2 SPRING
WASHERS (B) and 2 ARC WASHERS (C) on
each side.

Z07 4 Z09

BUTTON HEAD BOLT
(M5x15L)

4

BUTTON HEAD BOLT
(M8x40L)

Z02 LOCK WASHER 4

BLACK HARDWARE BAG :

Z09

Z09

Z02

Z07

RED HARDWARE BAG :

13

6

Z01

Z02

Z02

Z01

Z02

Z01

LOCK WASHER Qty: 8

SOCKET HEAD BOLT(M8x16L) Qty: 8

ASSEMBLY STEP 2

A Open WHITE HARDWARE BAG.

B Attach MANUAL INCLINE LIFT LEVER to GUIDE

RAIL SET using 4 BOLTS (D), 4 FLAT WASHERS
(E), 4 SPRING WASHERS (F) and 4 NUTS (G).

C Align GUIDE RAIL SET with MAIN FRAME as

shown.

D Lift up on the MANUAL INCLINE LIFT LEVER

and place it in one of the holes inside the MAIN
FRAME.

E Attach the GUIDE RAIL SET to the MAIN FRAME

using 4 BOLTS (G), 4 FLAT WASHERS (H), 4
SPRING WASHERS (I) and 4 NUTS (J).

WHITE HARDWARE BAG CONTENTS

14

ASSEMBLY STEP 3

A Open ORANGE, YELLOW AND GREEN

HARDWARE BAGS.

B Attach the GUIDE RAIL SET to the MAIN

FRAME using 4 BOLTS (F), 4 SPRING
WASHERS (E) and 4 FLAT WASHERS (D).

C Attach the GUIDE RAIL SET to the INCLINE

BRACKET using 4 BOLTS (G), 4 FLAT
WASHERS (H), 4 SPRING WASHERS (I) and
4 NUTS (J).

D S3X MODELS: Skip page 23 and continue on

page 24.

6

Z04 x 3
Z05 x 3

Z03

Z06

Z05 x 4

Z03

Z06

Z05

Z06

Z06

Z10

Z02

Z06

ARC WASHER 8

Z03

Z05

BUTTON HEAD BOLT
(M8x16L)

2

4

SCREW SET Z10 BUTTON HEAD BOLT

(M8x45L)

2

Z02 LOCK WASHER 3

Z04

Z05

BUTTON HEAD BOLT
(M8x16L)

3

3

LOCK WASHER

ORANGE HARDWARE BAG: YELLOW HARDWARE BAG:

GREEN HARDWARE BAG:

15

6

Z41

Z34

CONSOLE SCREW

S5X, S7XE & S7XI ASSEMBLY STEP 4

S5X, S7XE AND S7XI MODELS ONLY.

A Open BLUE HARDWARE BAG.

B Carefully pull the CONSOLE CABLE through

the CONSOLE MAST using the twist tie
located inside the CONSOLE MAST.

C Attach CONSOLE MAST to MAIN FRAME

using PRE-INSTALLED BOLTS AND
WASHERS.

D Slide WAVY WASHER (L) over CRANK

followed by PEDAL ARM as shown. Rest
PEDAL ARM WHEEL on GUIDE RAIL.

E Attach the PEDAL ARM to the CRANK using

1 FLAT WASHER (K), 1 SPRING WASHER
(B) and 1 BOLT (M).

F Repeat steps D–E on the opposite side of the

stepper.

Z34 SOCKET HEAD BOLT(M8x25L) Qty: 2

BLUE HARDWARE BAG CONTENTS :

S5x / S7xe / S7xi ASSEMBLY COMPLETE!

7XE (SHOWN) / 7XI, 5X CONSOLE ASSEMBLY

16

6

Z41

Z34

CONSOLE SCREW

S3X ASSEMBLY STEP 4

A Open BLUE HARDWARE BAG.

B Carefully pull the CONSOLE CABLE through

the CONSOLE MAST using the twist tie
located inside the CONSOLE MAST.

C Attach CONSOLE MAST to MAIN FRAME

using PRE-INSTALLED BOLTS AND
WASHERS.

D Slide WAVY WASHER (L) over CRANK

followed by PEDAL ARM as shown. Rest
PEDAL ARM WHEEL on GUIDE RAIL.

E Attach the PEDAL ARM to the CRANK using

1 FLAT WASHER (K), 1 SPRING WASHER
(B) and 1 BOLT (M).

F Repeat steps D–E on the opposite side of the

stepper.

Z34 SOCKET HEAD BOLT(M8x25L) Qty: 2

BLUE HARDWARE BAG CONTENTS :

S3x ASSEMBLY COMPLETE!

3X CONSOLE ASSEMBLY