H5X-02 BIKE
SERVICE MANUAL
CHAPTER 1: SERIAL NUMBER LOCATION ................................................................... 1
CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS
2.1 Read and Save These Instructions ........................................................................... 3
2.2 Electrical Requirements ............................................................................................ 4
CHAPTER 3: PREVENTATIVE MAINTENANCE
3.1 Recommended Cleaning Tips ................................................................................... 5
3.2 Check for Damaged Parts ......................................................................................... 5
3.3 Care and Maintenance Instructions .......................................................................... 6
CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION
4.1 Console Description .................................................................................................. 7
4.2 Workout Setup Steps - Manual .................................................................................. 8
4.3 Workout Setup Steps - Fat Burn ................................................................................ 8
4.4 Workout Setup Steps - Level Based .......................................................................... 8
4.5 Workout Setup Steps - Fitness Test ........................................................................... 9
4.6 Workout Setup Steps - Target Heart Rate ................................................................. 10
4.7 Workout Setup Steps - Constant Watts ..................................................................... 11
CHAPTER 5: MANAGER MODE
5.1 Using Manager Mode ................................................................................................ 12
5.2 Manager Mode Overview ........................................................................................... 13
CHAPTER 6: ENGINEERING / SERVICE MODE
6.1 Engineering / Service Mode Overview ....................................................................... 14
CHAPTER 7: TROUBLESHOOTING
7.1 Electrical Diagrams ................................................................................................... 15
7.2 Error Codes on the Console ...................................................................................... 17
7.3 LCB LED Indicators.................................................................................................... 18
7.4 Troubleshooting - Display Issues ............................................................................... 19
7.5 Troubleshooting - Error 0x04A0 ................................................................................. 20
7.6 Troubleshooting - Keypad Issues ............................................................................... 21
7.7 Troubleshooting - Resistance Issues ......................................................................... 22
7.8 Troubleshooting - Pedals Slipping ............................................................................. 23
7.9 Troubleshooting - Noise Issues .................................................................................. 24
7.10 Troubleshooting - Heart Rate Issues ......................................................................... 24
CHAPTER 8: PART REPLACEMENT GUIDE
8.1 Console Replacement ................................................................................................ 25
8.2 Heart Rate Handlebar Replacement ......................................................................... 26
8.3 Heart Rate Grip Replacement ................................................................................... 27
8.4 Cup Holder Replacement ........................................................................................... 28
8.5 Console Keypad / Overlay Replacement ................................................................... 29
8.6 Console Mast Removal .............................................................................................. 32
TABLE OF CONTENTS
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iv
TABLE OF CONTENTS
8.7 Seat Pad Replacement .............................................................................................. 33
8.8 Back Pad Replacement.............................................................................................. 34
8.9 Stationary Handlebar Replacement ........................................................................... 35
8.10 Pedals Replacement ................................................................................................. 36
8.11 Rear Shroud Replacement......................................................................................... 37
8.12 Front Shroud Replacement ........................................................................................ 38
8.13 Lower Control Board Replacement ........................................................................... 39
8.14 Drive Belt Replacement ............................................................................................ 40
8.15 ECB (Electronic Brake) Belt Replacement................................................................. 41
8.16 ECB (Electronic Brake) Replacement ........................................................................ 42
8.17 Pulley Axle Set Replacement.......................................................................................... 43
8.18 Crank Axle Set Replacement ......................................................................................... 45
8.19 Rear Stabilizer Replacement .......................................................................................... 46
8.20 Front Stabilizer Replacement ......................................................................................... 47
8.21 Testing the Bike ............................................................................................................... 48
CHAPTER 9: BIKE SPECIFICATIONS AND ASSEMBLY GUIDE
9.1 H5x-02 Bike Specifications ........................................................................................ 49
9.2 Fasteners and Assembly Tools .................................................................................. 50
9.3 Assembly Instructions ............................................................................................... 51
9.4 Adjusting the Pedal Straps and Seat ......................................................................... 57
9.5 Leveling the Bike ........................................................................................................ 58
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1
1.1 SERIAL NUMBER LOCATION
CHAPTER 1: SERIAL NUMBER LOCATION
A serial number plate is located behind the seat in the seat track. There is also a serial number tag on the middle of the main frame pointed
towards the floor.
2
CONSOLE SERIAL NUMBER LOCATION
1.1 SERIAL NUMBER LOCATION - CONTINUED
CHAPTER 1: SERIAL NUMBER LOCATION
3
CAUTION! If you experience chest pains, nausea, dizziness,
or shortness of breath, stop exercising immediately and consult your physician before continuing.
CAUTION! Any changes or modifications to this equipment
could void the product warranty.
CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS
2.1 READ AND SAVE THESE INSTRUCTIONS
To ensure your safety and protect the equipment, read all
instructions before operating the MATRIX H5x-02 Bike.
To ensure proper use of the Matrix H5x-02 Bike, make sure that all
users read this manual. Remind the users that before undertaking
any fitness program, they should obtain complete physical
examinations from their physicians. If, at any time while exercising,
the user experiences dizziness, pain, or shortness of breath,
nausea or feels faint, he or she must stop immediately.
* This bike is only to be used for its intended purpose described in this
manual. Do not use attachments that have not been recommended
by Matrix.
* Never drop or insert objects into any opening. Keep hands away
from moving parts. If the item cannot be reached, contact a Matrix
authorized dealer for assistance.
* Never operate the unit if it is damaged, not working properly, when
it has been dropped, or has been dropped in water.
* Keep hands and feet clear at all times from moving parts to avoid
injury.
* Do not use this product outdoors, near swimming pools or in areas
of high humidity.
* Do not operate where aerosol (spray) products are being used or
when oxygen is being administered.
* Do not use this product in bare feet. Do not wear shoes with heels,
leather soles, cleats, or spikes while exercising.
* Do not remove the side covers. Service should only be done by an
authorized service technician.
* Close supervision is necessary when used near children, invalids,
or disabled people.
* When the bike is in use, young children and pets should be kept at
least 3 meters / 10 feet away.
* Assemble and operate the bike on a solid, level surface.
* Never face backward while using the Matrix H5x-02 Bike.
* Use the stationary handlebars when mounting or dismounting the
bike.
* Do not wear clothing that might catch on any moving parts of this
bike.
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CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS
2.2 ELECTRICAL REQUIREMENTS
The Matrix H5x-02 Bike is designed to be self powered and does not
require an external power supply source to operate. However, this
bike can be AC powered if an optional power cord is purchased. This
will power the console at all times and requires no minimum RPM for
operation. These units can be daisy chained together, up to 4 units
per dedicated 15 amp circuit, using a Matrix daisy chain cord adapter
(sold separately).
For your safety and for the performance of your Matrix bike, the
ground on your circuits must be non looped. Please refer to NEC
articles 210-21 and 210-23. Any alterations to the standard Matrix
power cords will void all warranties.
GROUNDING INSTRUCTIONS:
The Matrix H5x-02 Bike must be grounded. If it should malfunction
or break down, grounding provides a path of least resistance for
electric current to reduce the risk of electric shock. The bike is
equipped with a cord having an equipment grounding conductor and
a grounding plug. The plug must be plugged into an appropriate
outlet that is properly installed and grounded in accordance with
all local codes and ordinances. If the user does not follow these
grounding instructions, the user could void the Matrix limited
warranty.
DANGER: Improper connection of the equipment grounding
conductor can result in the risk of electric shock. Check with a
qualified electrician if the user is in doubt as to whether the product
is properly grounded. Do not modify the plug provided with the
product if it will not fit the outlet, have a proper outlet installed by an
electrician
5
Preventative maintenance and daily cleaning will prolong the life and
look of your MATRIX H5x-02 Bike
Please read and follow these tips.
* Position the equipment away from direct sunlight. The intense UV
light can cause discoloration on plastics.
* Locate your equipment in an area with cool temperatures and low
humidity.
* Clean with a soft 100% cotton cloth.
* Clean with soap and water or other non-ammonia based all pur-
pose cleaners.
* Wipe seats, pedals, console, heart rate grips, and the handlebar
clean after each use.
* Do not pour liquids directly onto your equipment. This can cause
damage to the equipment and in some cases electrocution.
* Check pedal straps weekly for wear.
* Adjust leveling feet when equipment wobbles or rocks.
* Maintain a clean area around the equipment, free from dust and
dirt.
DO NOT use any equipment that is damaged or has worn or
broken parts. Use only replacement parts supplied by Matrix
Fitness Systems.
MAINTAIN LABELS AND NAMEPLATES. Do not remove labels
for any reason. They contain important information. If unreadable
or missing, contact Matrix Fitness Systems for a replacement at
866-693-4863 or www.matrixfitness.com.
MAINTAIN ALL EQUIPMENT. Preventative maintenance is the
key to smoothly operating equipment. Equipment needs to be
inspected at regular intervals. Defective components must be
kept out of use until they are repaired. Ensure that any person(s)
making adjustments or performing maintenance or repair of any
kind is qualified to do so. Matrix Fitness Systems will provide
service and maintenance training at our corporate facility upon
request or in the field if proper arrangements are made.
3.2 CHECK FOR DAMAGED PARTS
3.1 RECOMMENDED CLEANING TIPS
CHAPTER 3: PREVENTATIVE MAINTENANCE
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CHAPTER 3: PREVENTATIVE MAINTENANCE
3.3 CARE AND MAINTENANCE INSTRUCTIONS
In order to maximize life span, and minimize down time, all MATRIX
equipment requires regular cleaning, and maintenance items
performed on a scheduled basis. This section contains detailed
instructions on how to perform these items and the frequency of
which they should be done. Some basic tools and supplies will be
necessary to perform these tasks which include (but may not be
limited to):
* Metric Allen wrenches
* #2 Phillips head screwdriver
* Adjustable wrench
* Torque wrench (capability to read foot lbs and inch lbs)
* Lint free cleaning cloths
* Teflon based spray lubricant such as "Super Lube" or other Matrix
approved products.
* Mild water soluable detergent such as "Simple Green" or other
Matrix approved products
* Vacuum cleaner with an extendable hose and crevasse tool
attachment.
You may periodically see addendums to this document, as the
Matrix Technical Support Team identifies items that require specific
attention, the latest version will always be available on the Matrix
web site at www.matrixfitness.com.
DAILY MAINTENANCE ITEMS
1) Look and listen for loose fasteners, unusual noises, and any
other indications that the equipment may be in need of service.
2) Clean the bike before and after each use, including:
a. Use a damp, soft cloth with water or mild liquid detergent
to clean all exposed surfaces. DO NOT use ammonia, chlorine, or
any acid based cleaners.
b. Keep the console display free of fingerprints and salt build
up caused by sweat.
WEEKLY MAINTENANCE ITEMS
1) Frequently vacuum the floor beneath the unit to prevent the
accumulation of dust and dirt which can affect the smooth operation
of the unit.
2) Check the pedal straps for damage.
3) Clean the grooves on the foot pedals.
MONTHLY MAINTENANCE ITEMS
1) Inspect the console, seat, pedals, and shrouds for damage.
2) Tighten the pedals onto their respective cranks using a 15 mm
wrench.
3) Adjust the leveling feet if equipment rocks or wobbles.
QUARTERLY MAINTENANCE ITEMS
1) Remove the front shrouds and check the belt for damage,
alignment, and proper tension.
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CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION
4.1 CONSOLE DESCRIPTION
WORKOUT KEYS: Simple program view and selection buttons.
GO: One touch Start.
UP / DOWN LEVEL: Easy information and level selection.
UP / DOWN TIME: Easy information and time adjustment.
STOP: Ends workout and shows workout summary data.
NUMBER KEYPAD: Workout data input for workout setup. Level adjustment during workout.
COOL DOWN: Puts bike into Cool Down mode.
FAN: Allows for fan speed selection (fan has 3 operating speeds).
TOGGLE DISPLAY: Allows user to select what information is displayed on the console.
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4.2 WORKOUT SETUP STEPS - MANUAL
4.4 WORKOUT SETUP STEPS - LEVEL BASED
GO - Press to immediately begin a workout. Workout, resistance
level, and time will automatically go to default settings. Pressing
GO will not prompt user for age, weight, or level settings.
1) Start pedaling and press the GO key to begin your workout. 2)
The display will read 3, 2, 1, Begin and then the program will start.
MANUAL - Manual allows the user to input more information
while defining their own workout. Calorie expenditure will be more
accurate when inputting information in Manual than by pressing GO.
1) Start pedaling, press the MANUAL key.
2) Select Level by using the UP or DOWN LEVEL keys and press
ENTER.
3) Select Time by using the UP or DOWN LEVEL keys and press
ENTER.
4) Select Weight by using the UP or DOWN LEVEL keys and press
ENTER.
5) The display will read 3, 2, 1, Begin and then the program will
start.
FAT BURN - Fat burn is a level based program that is designed
to help users burn fat through various resistance level changes.
1) Start pedaling and press the FAT BURN key.
2) Select Level by using the UP or DOWN LEVEL keys and press
ENTER.
3) Select Time by using the UP or DOWN LEVEL keys and press
ENTER.
4) Select Weight by using the UP or DOWN LEVEL keys and press
ENTER.
5) The display will read 3, 2, 1, Begin and then the program will
start.
4.3 WORKOUT SETUP STEPS - FAT BURN
ROLLING HILLS - The Rolling Hills program is a level based
program that automatically adjusts the resistance level to simulate
real terrain.
1) Start pedaling and press the ROLLING HILLS key.
2) Select Level by using the UP or DOWN LEVEL keys and press
ENTER.
3) Select Time by using the UP or DOWN LEVEL keys and press
ENTER.
4) Select Weight by using the UP or DOWN LEVEL keys and press
ENTER.
5) The display will read 3, 2, 1, Begin and then the program will
start.
INTERVAL TRAINING - The Interval Training program is a
level based program that automatically adjusts the resistance of the
machine from low to high intensity settings at regular intervals.
1) Start pedaling and press the INTERVAL TRAINING key.
2) Select Level by using the UP or DOWN LEVEL keys and press
ENTER.
3) Select Time by using the UP or DOWN LEVEL keys and press
ENTER.
4) Select Weight by using the UP or DOWN LEVEL keys and press
ENTER.
5) The display will read 3, 2, 1, Begin and then the program will
start.
RANDOM - Random is a level based workout that randomly
adjusts the resistance of the machine.
1) Start pedaling and press the key next to RANDOM key.
2) Select Level by using the UP or DOWN LEVEL keys and press
ENTER.
3) Select Time by using the UP or DOWN LEVEL keys and press
ENTER.
4) Select Weight by using the UP or DOWN LEVEL keys and press
ENTER.
5) The display will read 3, 2, 1, Begin and then the program will
start.
CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION
9
CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION
4.5 WORKOUT SETUP STEPS - FITNESS TEST
FITNESS TEST -The Cooper Fitness Test measures cardiovascular fitness and proves an estimated sub-maximal VO2 result. It is based
on power output according to ACSM standards and was developed by the Cooper Institute© (www.cooperinstitute.org). User RPMs must
remain between 60-80 RPM during the test. The test will end when the user can no longer maintain this speed. Use of a heart rate strap is
optional but provides more data.
The test starts at a low intensity level and gradually increases in intensity (difficutly) every 2 minutes. As it increases, the user must maintain
60-80 RPM to advance to the next level. The test could take upwards of 30+ minutes for very fit individuals. Once the test ends a recovery
period (cool down) will begin and the user's results are calculated and displayed. Results are based on the number of stages completed.
Incline will not be adjustable during the test.
1) Start pedaling and press the FITNESS TEST key.
2) Select Age by using the UP or DOWN LEVEL keys and press ENTER.
3) Select Gender by using the UP or DOWN LEVEL keys and press ENTER.
4) Select Weight by using the UP or DOWN LEVEL keys and press ENTER.
5) The display will read 3, 2, 1, Begin and then the program will start.
6) Once the workout is complete, the display will read the results of the Fitness Test.
STAGES COMPLETED:
1 Well Below Average
2 Well Below Average
3 Below Average
4 Below Average
5 Average
6 Average
7 Above Average
8 Above Average
9+ Well Above Average
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4.6 WORKOUT SETUP STEPS - TARGET HEART RATE
CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION
4.7 WORKOUT SETUP STEPS - CONSTANT WATTS
TARGET HEART RATE - The Matrix H5x-02 Bike comes with
standard digital contact heart rate sensors and are POLAR telemetry
compatible. The heart rate control workout mode allows the user to
program their desired heart rate zone, and the bike will automatically
adjust the level based upon the user's heart rate. The heart rate
zone is calculated using the following equation: (220-Age)8%=target
heart rate zone. The user must wear a POLAR telemetric strap or
continually hold onto the contact heart rate grips for this workout.
Locate the metal sensors on the handlebars of the bike. Notice
that there are two separate pieces of metal on each grip. You must
be making contact with both pieces of each grip to get an accurate
heart rate reading. You can grab these sensors in any program to
view your current heart rate.
1) Start pedaling and press the HEART RATE key.
2) Select Age by using the UP or DOWN LEVEL keys and press
SELECT.
3) Select Target HR Percentage by using the UP or DOWN LEVEL
keys and press SELECT.
4) Select Time by using the UP or DOWN LEVEL keys and press
SELECT.
5) Select Weight by using the UP or DOWN LEVEL keys and press
SELECT.
6) The display will read 3, 2, 1, Begin and the program will start.
CONSTANT WATTS - Constant Watts is a unique program
that allows you to vary your cadence or RPM and the bike's
resistance level will adjust accordingly to your selected goal. The
quicker you pedal, the less resistance for the goal selected.
1) Start pedaling and press the CONSTANT WATTS key.
2) Select Watts by using the UP or DOWN LEVEL keys and press
SELECT.
3) Select Time by using the UP or DOWN LEVEL keys and press
SELECT.
4) Select Weight by using the UP or DOWN LEVEL keys and
press SELECT.
5) The display will read 3, 2, 1, Begin and the program will start.
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CHAPTER 5: MANAGER MODE
5.1 USING MANAGER MODE
The Manager's Custom Mode allows the club owner to customize the bike for the club.
1) To enter Manager Mode, press and hold down the UP and DOWN LEVEL keys. Continue to hold down these two keys until the display
reads Manager Mode and hit ENTER (Figure A).
2) To scroll through the list of options in Manager Mode, use the UP and DOWN LEVEL keys. Each of the custom settings will show on the
display.
3) To select a custom setting, press the ENTER key when the desired setting is shown.
4) To change the value of the setting, use the UP and DOWN LEVEL keys.
5) To confirm and save the value of the setting, press the ENTER key.
6) To exit the setting without saving, press the BACK key.
7) Press and hold the HOME key for 3-5 seconds to return to normal operation.
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CHAPTER 5: MANAGER MODE
5.2 MANAGER MODE OVERVIEW
CUSTOM SETTING DEFAULT MINIMUM MAXIMUM DESCRIPTION
Maximum Time 95 min 10 min 95 min Sets the total run time of any program.
Default Time 20 min 10 min Maximum
Time
Setting
Workout time when GO is pressed or when no time is selected
during program set up.
Default Level 1 1 20 Starting resistance when GO is pressed or when no resistance is
selected during program set up.
Default Age 30 10 100 Starting age when GO is pressed or when no age is selected during
program set up.
Default User Weight 150 lbs /
75 kg
80 lbs / 36 kg400 lbs /
181 kg
Weight used for program calorie expenditure calculations.
Accumulated Distance N/A 0 65,000
Miles
Total distance for all programs.
Accumulated Time N/A 0 65,000
hours
Total time for all programs displayed in hours.
Software Version N/A N/A N/A Current version of console software.
Timer Mode Up Up Down Determines whether the timer counts up or down.
Speed / Distance Mode Mile Mile Kilometer Displays distance in miles or kilometers.
Out of Order No No Yes Locks the machine when out of order.
Gender Male Male Female Determines the gender of the user when not selected during program
set up.
Language English English English Sets the language for the console. Select between English, Spanish,
German, French, Italian, and Dutch.
Sound Mode On Off Speaker Turns the chime on / off when a button is pressed.
13
To enter Engineering or Service Mode, hold the UP and DOWN LEVEL keys for 3 seconds until Manager Mode appears on the middle LED
display. Press the UP or DOWN LEVEL key to scroll between the different Engineering (Figure A) and Service Modes (Figure B).
ENGINEERING MODE
DISABLE ERRORS: Displays the class A and B error codes.
SPEED UNIT: Sets the distance to show in miles or kilometers.
MACHINE TYPE: Should be set for Bike at all times.
POWER SAVE TIME: Sets the amount of time the console keeps the workout information after the completion of a workout.
SERVICE MODE
SERVICE 1: Display Test.
SERVICE 2: Keypad Test.
SERVICE 3: Accumulated Distance and Time.
SERVICE 4: CSAFE Test.
SERVICE 5: Error Log.
6.1 ENGINEERING / SERVICE MODE OVERVIEW
CHAPTER 6: ENGINEERING / SERVICE MODE
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CHAPTER 7: TROUBLESHOOTING
7.1 ELECTRICAL DIAGRAMS
15
7.1 ELECTRICAL DIAGRAMS
CHAPTER 7: TROUBLESHOOTING
16
CHAPTER 7: TROUBLESHOOTING
7.1 ELECTRICAL DIAGRAMS
17
CODE CLASS DESCRIPTION SOLUTION
0x02AB C Machine type error. Set the correct machine type in
Engineering Mode.
0x02B3 C Resistance type error. Set the correct machine type in
Engineering Mode.
0x0201 A Low voltage on the battery
(voltage under 11.2V).
Charge by running or by plugging
in the AC adapter.
0x0247 B LCB failed (memory write error /
feedback ADC error).
Replace the LCB.
0x0248 B Battery failure or disconnection
(Voltage under 8V or over 15V).
Check the wire connections at
the battery. Replace the battery.
0x0441 B When the UCB implements
a command, the LCB is not
receiving this command.
Check the machine type in
Engineering Mode. Check the
connections at the UCB and LCB.
0x04A0 C Digital Communication Failure.
LCB has no return message for
the UCB for 3 seconds.
Check the console cable
connections at the UCB and
LCB. Replace the UCB or LCB
as needed.
0x04B0 C UCB No Response. Check the console cable
connections at the UCB and
LCB. Replace the UCB or LCB
as needed.
CLASS C ERRORS WILL DISPLAY ON THE CONSOLE.
CLASS A OR B ERRORS WILL ONLY DISPLAY IN SERVICE MODE 5.
7.2 ERROR CODES ON THE CONSOLE
CHAPTER 7: TROUBLESHOOTING
18
LED INDICATOR DESCRIPTION
LED 1 RPM (AC Plug In).
LED 2 +5V
LED 3 +15V
LED 4 Bus Voltage
LED 5 RPM (Generator).
LED 6 Status 1 (Program operation).
LED 7 Status 2 (Resistance value in middle 1/2 VCC).
LED 8 Status 3 (Digital Communication).
LED 9 +12V (Console Power).
7.3 LCB LED INSTRUCTIONS
WITHOUT AC PLUG - NORMAL
LED 2 - LED 9 - On.
LED 1 - Off (No AC plug detected).
LED 5 - On (Generator power detected),
WITH AC PLUG - NORMAL
LED 2 - LED 9 - On.
LED 1 - On (AC plug detected).
LED 5 - Off (No Generator power detected).
LED 1
LED 5
CHAPTER 7: TROUBLESHOOTING
19
NO DISPLAY ON THE CONSOLE OR THE DISPLAY IS DIM WHEN RUNNING
LED 1
LED 5
LED 9
LED 8
SYMPTOM: The console will not power up or the display is dim.
CHECK POINT POSSIBLE ISSUE SOLUTION
LEDs 2, 3, 4, 6, and 7 should be ON. If they are OFF, the LCB is damaged. Replace the LCB.
if LED1 is OFF. No AC power cord plugged in. Normal for an unpowered unit.
if LED 5 is OFF. Generator has no RPM output. Normal for a powered unit. If unpowered and
issue is still present, replace the generator.
if LED 8 is OFF. Bad communication between UCB and LCB. Reconnect the console cable at the LCB and
UCB and check for kinks.
if LED 9 is OFF. LCB is not providing 12V power to the UCB. Replace the LCB.
SOLUTION IF LEDS ARE NORMAL:
1) If the LEDs are lit normally, replace the UCB and console cable.
2) if the issue is still present after the UCB and console cable are replaced, replace the LCB.
7.4 TROUBLESHOOTING - DISPLAY ISSUES
CHAPTER 7: TROUBLESHOOTING
20
ERROR 0x04A0 (DIGITAL COMMUNICATION FAILURE)
SYMPTOM: Error code 0x04A0 is displayed on the console.
CHECK POINT POSSIBLE ISSUE SOLUTION
LEDs 2, 3, 4, 6, 7 should be ON. If they are OFF, the LCB is damaged. Replace the LCB.
if LED1 is OFF. No AC power cord plugged in. Normal for an unpowered unit.
if LED 8 is OFF. Bad communication between UCB and LCB. Reconnect the console cable at the LCB and
UCB and check for kinks.
SOLUTION IF LEDS ARE NORMAL:
1) If the LEDs are lit normally, replace the UCB and console cable.
2) if the issue is still present after the UCB and console cable are replaced, replace the LCB.
LED 1
LED 8
7.5 TROUBLESHOOTING - ERROR 0x04A0
CHAPTER 7: TROUBLESHOOTING
21
ALL OR SOME OF THE FUNCTION KEYS DO NOT RESPOND
POSSIBLE CAUSES:
1) The keypad connection ribbon cable has not been plugged in correctly.
2) The keypad is damaged.
3) The UCB is damaged.
SOLUTION:
1) Perform a keypad test in Service Mode:
a. Press and hold both the UP and DOWN LEVEL keys until Manager Mode appears on the display.
b. Use the UP and DOWN LEVEL keys to scroll to Service Mode 5 and press ENTER.
c. Test the affected keypad. If the keypad works in the keypad test it may not be a functioning key in the program used for testing it.
2) Check the connections of the keypad at the UCB.
a. Remove the console from the console mast.
b. Remove the 6 screws holding the back of the console to the front (Figure A).
c. Inspect the keypad ribbon cable connection at the UCB (Figure B).
d. Even if the keypad ribbon cable appears to be connected correctly, unplug and reseat the cable.
3) Replace the affected keypad.
4) Replace the UCB.
FIGURE A FIGURE B
7.6 TROUBLESHOOTING - KEYPAD ISSUES
CHAPTER 7: TROUBLESHOOTING
22
HIGH OR NO RESISTANCE
POSSIBLE CAUSES:
1) The console cable is damaged or not properly plugged in.
2) The UCB is damaged.
3) The Generator is damaged.
4) The LCB is damaged.
SOLUTION:
1) Check the console cable connections at the UCB and LCB.
2) Check if the generator is outputing variable power:
a. Insert the probes from a multi-meter into the black and red wires on the generator wire harness connector (Figure A).
b. When pedaling, the output voltage from the generator should vary depending on the RPM. The generator should output 120 VAC at 94
RPM.
3) If the generator does not have variable power, replace the generator.
4) If the generator does have variable power, replace the LCB.
FIGURE A
7.7 TROUBLESHOOTING - RESISTANCE ISSUES
CHAPTER 7: TROUBLESHOOTING
23
7.8 TROUBLESHOOTING - PEDALS SLIPPING
PEDALS SLIPPING
POSSIBLE CAUSES:
1) The belt tension is not enough.
2) The one way bearing is damaged.
SOLUTION:
1) Remove the covers and check the belt tension.
a. Tighten the drive belt tension if needed by moving the spring tension clip to another hole.
b. The ECB belt should be tightened to 85 ft / lbs.
2) If the belts are tensioned correctly, the one way bearing is damaged, replace the drive assembly.
KNOCKING OR CREAKING NOISE
POSSIBLE CAUSES:
1) The pedal is on the crank too loosely.
2) The crank or axle is worn out.
3) The belt tension is not enough, or the belts are too dirty.
SOLUTION:
1) Retighten the pedal on the crank.
2) Replace the crank or axle as needed.
3) Remove the covers and check the belt tension.
a. Tighten the drive belt tension if needed by moving the spring tension clip to another hole.
b. The ECB belt should be tightened to 85 ft / lbs.
4) Clean the belts. If they are worn or will not clean, replace the belts.
7.9 TROUBLESHOOTING - NOISE ISSUES
CHAPTER 7: TROUBLESHOOTING
24
7.10 TROUBLESHOOTING - HEART RATE ISSUES
CHAPTER 7: TROUBLESHOOTING
HEART RATE FUNCTION DOES NOT WORK OR IS READING INCORRECTLY
POSSIBLE CAUSES:
1) The chest strap being used is not making good contact with the user's chest.
2) The chest strap is at a low battery status.
3) The chest strap is damaged.
4) The HR grips are damaged.
5) The HR board is damaged.
6) The UCB is damaged.
SOLUTION:
1) Recenter the chest strap below the user's pectoral muscle (Figure A) and check again.
2) Replace the battery in the chest strap.
3) Replace the chest strap.
4) If there is no HR present, replace the HR grips.
5) If there is a HR present but it is much higher than normal, replace the HR board.
6) If replacing the HR grips and board does not resolve the issues, replace the console.
FIGURE A
25
8.1 CONSOLE REPLACEMENT
1) Remove the 4 screws holding the console to the frame (Figure A).
2) Disconnect the console cable and HR connections from the defective console and remove the console (Figure B).
3) Reinstall the wire connections to the new console.
4) Carefully push the wires into the console and mast until they are clear of the console / mast connection and attach the console to the mast
using the 4 screws.
5) Test the bike for function as outlined in Section 8.21.
FIGURE A
FIGURE B
CHAPTER 8: PART REPLACEMENT GUIDE
26
8.2 HEART RATE HANDLEBAR REPLACEMENT
1) Remove the 2 screws holding on the handlebar cover (Figures A & B).
2) Remove the 4 screws holding the heart rate handlebar to the console mast being careful to support the handlebar (Figure C).
3) Carefully pull the wires from the console mast until the connectors are showing, and then disconnect the 3 wires from the handlebar and
remove the defective handlebar (Figure D).
4) Reverse Steps 1-3 to install a new handlebar.
5) Test the bike for function as outlined in Section 8.21.
FIGURE A
FIGURE B
CHAPTER 8: PART REPLACEMENT GUIDE
FIGURE C
FIGURE D
27
8.3 HEART RATE GRIPS REPLACEMENT
1) Using a flat screwdriver, pry the silver metal heart rate plate on the back side of the HR grip away from the plastic of the HR grip (Figure A).
2) Disconnect the HR grip wire and remove the metal plate (Figure B).
3) Remove the 3 screws holding the HR grip together (Figure C).
4) Disconnect the level button and remove the two halves of the HR grip (Figure D).
5) Reverse Steps 1-4 to install new HR grips.
6) Test the Bike for function as outlined in Section 8.21.
FIGURE A FIGURE B
FIGURE C
FIGURE D
CHAPTER 8: PART REPLACEMENT GUIDE
28
8.4 CUP HOLDER REPLACEMENT
CHAPTER 8: PART REPLACEMENT GUIDE
1) Remove the 2 screws holding the cup holder to the console mast (Figure A).
2) Remove the cup holder (Figure B).
3) Reverse Steps 1-2 to install a new cup holder.
FIGURE A
FIGURE B
29
CHAPTER 8: PART REPLACEMENT GUIDE
8.5 CONSOLE KEYPAD / OVERLAY REPLACEMENT
1) Remove the console as outlined in Section 8.1.
2) Remove the back cover of the console (Figure A).
3) Unplug and remove the faulty overlay (Figure B).
4) Clean the console area with alcohol to remove any left over adhesive (Figure C).
5) Remove the protective film over the display window of the overlay (Figure D).
FIGURE A
FIGURE B
FIGURE C FIGURE D
30
FIGURE E FIGURE F
FIGURE G
6) Peel part of the protective film from the back of the overlay (Figure E).
7) Push the overlay ribbon cable through the hole in the console and plug it in (Figure F).
8) Match the overlay to the cutout on the console (Figure G).
8.5 CONSOLE KEYPAD / OVERLAY REPLACEMENT - CONTINUED
CHAPTER 8: PART REPLACEMENT GUIDE
31
8.5 CONSOLE KEYPAD / OVERLAY REPLACEMENT - CONTINUED
CHAPTER 8: PART REPLACEMENT GUIDE
FIGURE H FIGURE I
FIGURE J
9) Press down on the corners of the overlay to keep it in place, then remove the protective film (Figure H & I).
10) Once the overlay is in the correct position, press down on the overlay with a cloth to adhere it to the console plastic (Figure J).
11) Use the same procedure to replace any additional faulty overlays. NOTE: Overlays can not be reused.
12) Test the Bike for function as outlined in Section 8.21.
32
CHAPTER 8: PART REPLACEMENT GUIDE
8.6 CONSOLE MAST REPLACEMENT
1) Remove the console as outlined in Section 8.1.
2) Remove the HR handlebars as outlined in Section 8.2.
3) Lift up the rubber boot at the bottom of the console mast (Figure A).
4) With the boot lifted, remove the 4 screws holding the console mast to the frame (Figure B).
5) Pull the wires out the bottom of the console mast and remove the mast.
6) Reverse Steps 1-5 to install a new console mast. NOTE: When installing a new console mast, be sure to pull the console wires up through
the new mast prior to installing the 4 screws into the frame.
7) Test the bike for function as outlined in Section 8.21.
FIGURE A
FIGURE B
33
FIGURE B
FIGURE A
1) Remove the 4 screws holding the seat pad to the seat post (Figure A).
2) Lift the seat pad away from the seat post (Figure B).
3) Reverse Steps 1-2 to install a new seat pad.
8.7 SEAT PAD REPLACEMENT
CHAPTER 8: PART REPLACEMENT GUIDE
34
8.8 BACK PAD REPLACEMENT
1) Using the tips of your fingers, remove the back cover of the back pad. The back cover is held on by plastic snap clips, and if pressure is
applied, the cover will pop off (Figure A).
2) Remove the 4 bolts holding the seat pad to the seat frame (Figure B).
3) Remove the back pad (Figure C).
4) Reverse Steps 1-3 to install a new back pad.
CHAPTER 8: PART REPLACEMENT GUIDE
FIGURE A
FIGURE B
FIGURE C
35
8.9 STATIONARY HANDLEBAR REPLACEMENT
1) Using the tips of your fingers, remove the back cover of the back pad. The back cover is held on by plastic snap clips, and if pressure is
applied, the cover will pop off (Figure A).
2) Remove the 4 bolts holding the stationary handlebar assembly to the seat frame (Figure B).
3) Remove the stationary handlebar (Figure C).
4) Reverse Steps 1-3 to install a new stationary handlebar.
FIGURE A
FIGURE B
FIGURE C
CHAPTER 8: PART REPLACEMENT GUIDE
36
CHAPTER 8: PART REPLACEMENT GUIDE
8.10 PEDAL REPLACEMENT
1) Use a 15 mm wrench to remove the pedal from the crank (Figure A). NOTE: For the right side pedal, the threads are normal. For the left
side pedal, the threads are reversed (the pedal turns off counterclockwise).
2) Remove the pedal (Figure B).
3) Reverse Steps 1-2 to install a new pedal.
FIGURE A
FIGURE B
37
8.11 REAR SHROUD REPLACEMENT
1) Remove the 9 screws attaching the right side rear shroud to the frame and to the left shroud (Figure A).
2) Remove the 3 screws attaching the left side rear shroud to the frame (Figure B).
3) Figure C shows both the rear shrouds removed.
4) Reverse Steps 1-2 to install new rear shrouds.
FIGURE A FIGURE B
FIGURE C
CHAPTER 8: PART REPLACEMENT GUIDE
38
1) Remove the pedals as outlined in Section 8.10.
2) Remove the 8 screws attaching the right side front shroud to the frame and to the left shroud (Figure A).
3) Remove the 5 screws attaching the left side front shroud to the frame and entertainment port (Figure B).
4) Figure C shows both the front shrouds removed.
5) Reverse Steps 1-3 to install a new front shroud.
FIGURE A FIGURE B
FIGURE C
8.12 FRONT SHROUD REPLACEMENT
CHAPTER 8: PART REPLACEMENT GUIDE
39
1) Remove the rear shrouds as outlined in Section 8.11.
2) Disconnect the wire connections to the lower board (Figure A).
3) Remove the 2 screws holding the lower board to the frame (Figure B), and remove the lower board.
4) Reverse Steps 1-3 to install a new lower board.
5) Test the bike for function as outlined in Section 8.21.
8.13 LOWER CONTROL BOARD REPLACEMENT
CHAPTER 8: PART REPLACEMENT GUIDE
FIGURE A
FIGURE B
40
8.14 DRIVE BELT REPLACEMENT
CHAPTER 8: PART REPLACEMENT GUIDE
1) Remove the right side front shroud as outlined in Section 8.12.
2) Unattach the tension set spring from the frame (Figure A).
3) Rotate the tension set counter clockwise and remove the drive belt (Figure B).
4) Reverse Steps 1-3 to install a new drive belt. NOTE: Be sure to reattach the tension spring. If more tension is needed on the drive belt,
multiple holes are available for the lower spring attachment.
5) Test the bike for function as outlined in Section 8.21.
FIGURE A
FIGURE B
41
8.15 ECB (ELECTRONIC BRAKE) BELT REPLACEMENT
CHAPTER 8: PART REPLACEMENT GUIDE
1) Remove the front shrouds as outlined in Section 8.12.
2) Loosen the nuts holding the ECB to the frame (Figure A), and remove the nuts putting tension on the ECB belt (Figure B).
3) Once the tension has been removed, the ECB belt can be walked off of the pulley (Figure C).
4) Pull the ECB out of the frame towards the front of the unit, and remove the ECB belt (Figure D).
5) Reverse Steps 1-4 to install a new ECB belt. NOTE: Be sure to retension the new ECB belt to 85 ft / lbs.
6) Test the bike for function as outlined in Section 8.21.
FIGURE A FIGURE B
FIGURE C
FIGURE D
42
8.16 ECB REPLACEMENT
1) Remove the front shrouds as outlined in Section 8.12.
2) Remove the nuts holding the ECB to the frame (Figure A), and remove the nuts putting tension on the ECB belt (Figure B).
3) Once the tension has been removed, the ECB belt can be walked off of the pulley (Figure C).
4) Pull the ECB out of the frame towards the front of the unit, and remove the ECB belt (Figure D).
5) Reverse Steps 1-4 to install a new ECB.
6) Test the bike for function as outlined in Section 8.21.
FIGURE A FIGURE B
FIGURE C FIGURE D
CHAPTER 8: PART REPLACEMENT GUIDE
43
8.17 PULLEY AXLE SET REPLACEMENT
1) Remove the front shrouds as outlined in Section 8.12.
2) Remove the drive belt as outlined in Section 8.14.
3) Loosen the nuts holding the ECB to the frame (Figure A), and remove the nuts putting tension on the ECB belt (Figure B).
4) Once the tension has been removed, walk the ECB belt off of the pulley (Figure C).
FIGURE A FIGURE B
FIGURE C
CHAPTER 8: PART REPLACEMENT GUIDE
44
FIGURE E
FIGURE D
FIGURE F FIGURE G
8.17 PULLEY AXLE SET REPLACEMENT - CONTINUED
CHAPTER 8: PART REPLACEMENT GUIDE
5) Remove the C-clip holding the bearing in place on the right side of the frame (Figure D).
6) Remove the bearing (Figure E).
7) Remove the large nut holding in the pulley axle assembly with a large channel lock pliers or a pipe wrench (Figure F).
8) Once the large nut is removed, the pulley axle set can be hammered out of the frame (Figure G), it should be removed from the user's left
side.
9) Reverse Steps 1-8 to install a new pulley axle set.
10) Test the bike for function as outlined in Section 8.21.
45
8.18 CRANK AXLE SET REPLACEMENT
1) Remove the front shrouds as outlined in Section 8.12.
2) Remove the drive belt as outlined in Section 8.14.
3) Remove the 3 screws holding the crank axle bearings in place on both sides (Figure A).
4) Bend the tabs of the nut on the left side of the frame so that this nut will turn (Figure B).
5) Use a 32 mm wrench to remove the crank axle nuts (Figure C). NOTE: This nut is reverse threaded.
6) Once the nuts are removed, the crank axle can be removed from the frame from the right side.
7) Reverse Steps 1-6 to install a new crank axle set.
8) Test the bike as outlined in Section 8.21.
FIGURE A FIGURE B
CHAPTER 8: PART REPLACEMENT GUIDE
FIGURE C
46
8.19 REAR STABILIZER REPLACEMENT
1) Lean the bike to one side and remove the 4 screws holding the rear stabilizer to the frame (Figure A).
2) Remove the rear stabilizer (Figure B).
3) Reverse Steps 1-2 to install a rear stabilizer.
FIGURE A
FIGURE B
CHAPTER 8: PART REPLACEMENT GUIDE
47
8.20 FRONT STABILIZER REPLACEMENT
1) Lean the bike to one side and remove the 4 screws holding the front stabilizer to the frame (Figure A).
2) Remove the front stabilizer (Figure B).
3) Reverse Steps 1-2 to install a new front stabilizer.
FIGURE A
FIGURE B
CHAPTER 8: PART REPLACEMENT GUIDE
48
CHAPTER 8: PART REPLACEMENT GUIDE
8.21 TESTING THE BIKE
ONCE THE UNIT OR REPLACEMENT PART IS FULLY INSTALLED AND ASSEMBLED AND
PROPERLY PLACED ON THE FLOOR, USE THE FOLLOWING INSTRUCTIONS TO SETUP
AND TEST THE MACHINE:
1) Check that the console is set for bike.
a. Press and hold both LEVEL keys until Manager Mode appears on the display.
b. Press the UP or DOWN LEVEL keys until Engineering Mode appears on the display.
c. Use the UP or DOWN LEVEL keys to scroll to Machine Type.
d. Press ENTER on Machine Type and make sure it is set for BIKE.
e. If Machine Type is not set for BIKE, change to BIKE using the UP or DOWN LEVEL key and press ENTER to save.
f. Press and hold the STOP key for 3-5 seconds to return to normal function.
2) Without hitting start or entering any program modes, sit on the bike and hold the handlebars while pedaling to simulate exercising. While
moving, listen for any odd noises or squeaks.
3) After stopping movement, press the green GO key and begin pedaling.
4) Grasp the hand grips to check for proper heart rate response.
5) Press the level up and down buttons on the console and hand grips to make sure resistance is fully functional.
6) If everything functions properly, stop pedaling and the unit will reset to normal operation within 30 seconds.
49
CHAPTER 9: BIKE SPECIFICATIONS AND ASSEMBLY GUIDE
9.1 H5x-02 BIKE SPECIFICATIONS
CONSOLE
Display Type Dot-Matrix LED
Display Feedback Time, Distance, Calories, Speed, Heart Rate, METs, Watts, Level,
RPM
Programs Manual, Rolling, Intervals, Fat Burn, Random, Fitness Test, Target
HR, Constant Watts
Resistance Levels 25
CSafe, FitLinxx Ready Yes
Wireless Data Transmitter Yes
iPod Compatible No
Nike + iPod Compatible No
Personal Fan Yes
TECHNICAL DATA
Resistance Technology JID Brushless Generator
Power Requirements0 Self Powered or Optional 120V / 60Hz AC
Minimum Watts 12
Overall Dimensions (L x W x H) 58" x 29" x 59" / 147.3 x 73.7 x 149.9 cm
Maximum User Weight 400 lbs / 181.4 kg
Unit Weight 172 lbs / 78 kg
Shipping Weight 199 lbs / 90.3 kg
Transport Wheel Yes
USER DATA
Contact Heart Rate Sensors Yes
Telemetric Heart Rate Receiver Yes
Handle Bar Design Front vertical ergo bend
Thumb Switch Controls Yes
50
9.2 FASTENERS AND ASSEMBLY TOOLS
CHAPTER 9: BIKE SPECIFICATIONS AND ASSEMBLY GUIDE
QUANTITY PART # SKETCH DESCRIPTION NOTES
1 Z05 4 MM ALLEN WRENCH PURPLE
1 Z04 See sketch of part Z04 5MM ALLEN WRENCH PURPLE
1 Z01 See sketch of part Z04 6 MM ALLEN WRENCH PURPLE
1 Z03 OPEN END WRENCH (15 & 17MM) PURPLE
1 Z02 #2 PHILLIPS SCREWDRIVER PURPLE
4 Z11 HEX HEAD SCREW (M8 X 25L) WHITE
4 Z12 SPRING WASHER WHITE
2 Z13 BUTTON HEAD SCREW (M5 X 10L) WHITE
8 Z21 HEX HEAD SCREW (M8 X 20L) BLACK
8 Z22 FLAT WASHER BLACK
8 Z23 See sketch of part Z12 SPRING WASHER BLACK
4 Z31 BUTTON HEAD SCREW (M8 X 15L) YELLOW
4 Z32 See sketch of part Z22 FLAT WASHER YELLOW
4 Z33 See sketch of part Z12 SPRING WASHER YELLOW
2 Z34 See sketch of part Z11 HEX HEAD SCREW (M8 X 25L) YELLOW
4 Z41 See sketch of part Z11 HEX HEAD SCREW (M8 X 50L) RED
4 Z42 ARC WASHER RED
4 Z43 See sketch of part Z12 SPRING WASHER RED
4 Z51 See sketch of part Z11 HEX HEAD SCREW (M5 X 15L) GREEN
4 Z52 See sketch of part Z22 FLAT WASHER GREEN
4 Z53 See sketch of part z12 SPRING WASHER GREEN
1 Z71 ADJUSTMENT FOOT
51
9.3 ASSEMBLY INSTRUCTIONS
CHAPTER 9: BIKE SPECIFICATIONS AND ASSEMBLY GUIDE
STEP 1
AFTER THESE ASSEMBLY STEPS ARE COMPLETE, BE SURE TO SETUP AND TEST THE UNIT AS OUTLINED
IN SECTION 8.20.
52
STEP 2
CHAPTER 9: BIKE SPECIFICATIONS AND ASSEMBLY GUIDE
9.3 ASSEMBLY INSTRUCTIONS - CONTINUED
53
9.3 ASSEMBLY INSTRUCTIONS - CONTINUED
CHAPTER 9: BIKE SPECIFICATIONS AND ASSEMBLY GUIDE
STEP 3
54
STEP 4
CHAPTER 9: BIKE SPECIFICATIONS AND ASSEMBLY GUIDE
9.3 ASSEMBLY INSTRUCTIONS - CONTINUED
55
9.3 ASSEMBLY INSTRUCTIONS - CONTINUED
CHAPTER 9: BIKE SPECIFICATIONS AND ASSEMBLY GUIDE
STEP 5
56
STEP 6
9.3 ASSEMBLY INSTRUCTIONS - CONTINUED
CHAPTER 9: BIKE SPECIFICATIONS AND ASSEMBLY GUIDE
57
9.4 ADJUSTING THE PEDAL STRAPS AND SEAT
ADJUSTING THE PEDAL STRAPS
The straps are designed to fit your individual foot size and should be adjusted tight enough to keep your foot from slipping. The pedals include
spring loaded clips for easy adjustment. To tighten the strap, pull down the open end of the strap. To loosen the strap, push down on the top of
the clip and pull the strap up. Release the clip to lock the strap in place.
CHAPTER 9: BIKE SPECIFICATIONS AND ASSEMBLY GUIDE
58
9.5 LEVELING THE BIKE
CHAPTER 9: BIKE SPECIFICATIONS AND ASSEMBLY GUIDE
STABILIZING THE MATRIX H5X-02 BIKE
After positioning the bike in its intended location, check its stability by attempting to shake it side to side. Shaking or wobbling indicates that
your bike needs to be leveled. Determine which leveler is not resting completely on the floor. Loosen the nut with one hand to allow the leveler
to rotate. Rotate the left or right leveler, and repeat the adjustment as necessary until the bike is stable. Lock the adjustment by tightening the
nut against the rear foot support.
59
NOTES
60
MATRIX FITNESS SYSTEMS CORP.
1610 LANDMARK DRIVE COTTAGE GROVE WI 53527 USA
TOLL FREE 866.693.4863
www.matrixfitness.com
FAX 608.839.1717
KO
REV. 1
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