Matrix GFX44 User Manual

SIMADO GFX44
Magyarországon a Matrix Telecom Ltd. képviselete,
Matrix termékek importőre, kizárólagos forgalmazója:
1095 Budapest, Mester u. 34.
Telefon: *218-5542, 215-9771, 215-7550, 216-7017, 216-7018
Fax: 218-5542 Mobil: 30 940-1970, 20 949-2688
System Manual
Documentation Information
This is a general documentation and it covers many models with different specifications. A particular product may not support all the features and facilities described in the documentation.
Matrix Telecom reserves the right to revise information in this publication for any reason without prior notice. Information in this documentation may change from time to time. Matrix Telecom makes no warranties with respect to this documentation and disclaims any implied warranties. While every precaution has been taken in preparation of this system manual, Matrix Telecom assumes no responsibility for errors or omissions. Neither is any liability assumed for damages resulting from the use of the information contained herein.
Matrix Telecom reserves the right without prior notice to make changes in design or components of the equipment as engineering and manufacturing may warrant.
Neither Matrix Telecom nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs or expenses incurred by purchaser or third parties as a result of: accident, misuse or abuse of this product or unauthorized modifications, repairs or alterations to this product or failure to strictly comply with Matrix Telecom’s operating and maintenance instructions.
All rights reserved. No part of this system manual may be copied or reproduced in any form or by any means without the prior written consent of Matrix Telecom.

Contents

Section 1: Introduction ................................................................ 5
Welcome ...................................................................................... 7
Packing List ................................................................................. 9
Warranty Statement ................................................................... 10
Introducing the System .............................................................. 13
Protecting the System ............................................................... 15
Getting Started ........................................................................... 17
Section 2: Features and Facilities ............................................. 25
Allowed and Denied Lists ........................................................... 27
Answer Signaling on FXS Port .................................................. 32
Answer-Number Based Routing ................................................ 34
Automatic Number Translation .................................................. 37
Call Detail Recording (CDR) ...................................................... 41
Call Proceeding Tone ................................................................. 47
Call Progress Tone Generation (CPTG) .................................... 49
CLIP Type on FXS Port ............................................................. 52
Communication Port .................................................................. 54
Daylight Saving Time ................................................................. 57
Default the Configuration ........................................................... 62
Disconnect Signaling on FXS Port ............................................ 64
Emergency Number Dialing ....................................................... 67
End of Dialing Digit .................................................................... 71
Fixed Dialing ............................................................................... 72
FXS Port Parameters ................................................................ 75
International Mobile Equipment Identity (IMEI) ......................... 81
Jeeves ........................................................................................ 82
Mobile Port Parameters ............................................................. 86
Network Selection ...................................................................... 91
Number Lists .............................................................................. 96
Programming the System .......................................................... 98
Real Time Clock (RTC) ........................................................... 100
Remote Programming .............................................................. 102
Restart the System .................................................................. 103
Returned Calls to Original Callers (RCOC) ............................. 104
Routing Group ........................................................................... 110
Routing Type ............................................................................. 116
Signal Strength ........................................................................ 129
SIM PIN .................................................................................... 130
Software Version/Revision ....................................................... 133
Time Table ............................................................................... 134
Section 3: Appendices ............................................................. 137
Appendix A: Applications ......................................................... 139
Appendix B: Technical Specifications ..................................... 141
Appendix C: System Commands ............................................ 143
Appendix D: Regulatory Information ........................................ 148
Index ........................................................................................ 150
Notes ........................................................................................ 153
Programming Register .......................................................... 155

Section 1: Introduction

Matrix

Welcome

Welcome to the world of telecom solutions from Matrix and thanks for purchasing a Matrix product.
We want you to get the maximum performance from our product. If you run into technical difficulties, we are here to help. But please consult this system manual first.
If you still can’t find the answer, gather all the information or questions that apply to your problem and with the product close to you, call your dealer. Matrix dealers are trained and ready to give you the support you need to get the most from your Matrix product. In fact, most problems reported are minor and can be easily solved over the phone.
In addition, technical consultation is available from Matrix engineers every business day. We are always ready to give advice on application requirements or specific information on installation and operation of our products.
The system manual is divided in following sections: Section 1: Introduction Section 2: Features and Facilities Section 3: Appendices
We suggest the first time users to read this system manual in the following sequence and then remaining chapters.
• Section 1
• Section 2 (in the given below hierarchy)
• Communication Port 54
• Programming the System 98
• Remote Programming 102
• Software Version/Revision 133
• Time Table 134
• Number Lists 96
• Allowed and Denied Lists 27
• Automatic Number Translation 37
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Routing Group 110
• Routing Type 116
• Real Time Clock 100
• Daylight Saving Time 57
• FXS Port Parameters 75
• Mobile Port Parameters 86
• Returned Calls to Original Callers (RCOC) 104
• Fixed Dialing 72
• Answer-Number Based Routing 34
• Call Detail Recording 41
• Call Progress Tone Generation 49
• Emergency Number Dialing 67
• International Mobile Equipment Identity (IMEI) 81
• Network Selection 91
• SIM PIN 130
The words ‘GSM’ and ‘Mobile’ are synonymous and are used interchangeably in the manual. The words ‘SIMADO GFX44’ and ‘System’ are used interchangeably in the manual.
The user can use the pages named ‘Notes’ given at the end of the system manual for making note of customer’s requirements and ‘Programming Register’ for registering the programming changes datewise. These could be used for future reference.
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Packing List

The ideal sales package for SIMADO GFX44 is as mentioned below:
Sr. Accessories Qty.
01 SIMADO GFX44 1
02 System Manual 1
03 3 Pin Power Cord, MC-4 Black 1
04 Wall Mounting Nails 2
05 Warranty Card Set 1
06 Support Card 1
07 COM Port Cable (RS232C) 1
08 Mounting Template 1
09 SIMADO GFX44 CD 1
10 Antenna with Cable 1
RJ11 Cables (Depends on Configuration)
11
• Please make sure that these components are present.
• In case of short supply or damage detection, contact the source from where you have purchased the system.
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Warranty Statement

Matrix Telecom Pvt. Ltd. (Matrix) warrants to its consumer purchaser for any of its products to be free of defects in material, workmanship and performance for a period of 15 months from date of manufacturing or 12 months from the date of installation which ever is earlier. During this warranty period, Matrix will at its option, repair or replace the product at no additional charge if the product is found to have manufacturing defect. Any replacement product or part/s may be furnished on an exchange basis, which shall be new or like-new, provided that it has functionality at least equal to that of the product being replaced. All replacement parts and products will be the property of Matrix. Parts repaired or replaced will be under warranty throughout the remainder of the original warranty period only.
This limited warranty does not apply to:
1. Products that have been subjected to accident, natural disaster, misuse, modification, tampering, faulty installation, lack of reasonable care, repair or service in any way that is not contemplated in the documentation for the product or if the model or serial number has been altered, tampered with, defaced or removed.
2. Products which have been damaged by lightning storms, water or power surges or which have been neglected, altered, used for a purpose other than the one for which they were manufactured, repaired by customer or any party without Matrix’s written authorization or used in any manner inconsistent with Matrix’s instructions.
3. Products received improperly packed or physically damaged.
4. Products damaged due to operation of product outside the products’ specifications or use without designated protections.
Warranty valid only if:
• Primary protection on all the ports provided.
• Mains supply is within limit and protected.
• Environment conditions are maintained as per the product specifications.
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Warranty Card:
• When the product is installed, please return the warranty card with:
• Date, signature and stamp of the customer.
• Date, signature and stamp of the channel partner.
• Matrix assumes that the customer agrees with the warranty terms even when the warranty card is not signed and returned as suggested.
The Purchaser shall have to bear shipping charges for sending product to Matrix for testing/rectification. The product shall be shipped to the Purchaser at no-charge if the material is found to be under warranty. The Purchaser shall have to either insure the product or assume liability for loss or damage during transit.
Matrix reserves the right to waive or make any changes in its warranty policy without giving any notice.
If Matrix is unable to repair or replace, as applicable, a defective product which is covered by Matrix warranty, the Matrix shall, within a reasonable time after being notified of the defect, refund the purchase price of the product provided the consumer purchaser returns the product to Matrix.
In no event will Matrix be liable for any damages, including lost profits, lost business, lost savings, downtime or delay, labor, repair or material cost, injury to person, property or other incidental or consequential damages arising out of use of or inability to use such product, even if Matrix has been advised of the possibility of such damages or losses or for any claim by any other party.
Except for the obligations specifically set forth in this Warranty Policy Statement, in no event shall Matrix be liable for any direct, indirect, special, incidental or consequential damages whether based on contract or any other legal theory and where advised of the possibility of such damages.
Neither Matrix nor any of its distributors, dealers or sub-dealers makes any other warranty of any kind, whether express or implied,
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with respect to Matrix products. Matrix and its distributors, dealers or sub-dealers specifically disclaim the implied warranties of merchantability and fitness for a particular purpose.
This warranty is not transferable and applies only to the original consumer purchaser of the Product. Warranty shall be void if the warranty card is not completed and registered with Matrix within 30 days of installation.
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Introducing the System

• Matrix product SIMADO GFX44 is a versatile analog gateway.
• It is a multi channel GSM Gateway, a solution for medium size companies that widely use GSM lines.
• It makes possible up to 4 simultaneous calls to the GSM network. Four analog phones can also be connected to the gateway.
• It is much more effective to use multi channel gateway for higher call cost savings.
• Thanks to the advanced and powerful Least Cost Router, the gateway selects the cheapest possible route for the calls, taking into consideration the dialed number prefix.
• Frequency band for mobile can be programmed.
Main Benefits of using Matrix gateway:
• The main advantages of the transit function:
• No need to change the configuration of your PBX, the LCR can
be programmed in the gateway.
• Calls to GSM network can be directly initiated from the gateway FXS port which will save the PSTN charges for the call.
• Remote programming.
• Call Detail Recording, for keeping records of calls history.
• COM port for report generation.
• Using RCOC features, callers from the gateway can get their called party’s call on their own phone station if they could not call them while they were busy.
• Two option for system programming.
• Programming with analog phones
• Windows based programming of all the features and easy to
operate with mouse operated GUI.
• Fixed dialing feature allows a user to be contacted even at home also.
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SIMADO GFX44 Photograph:
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Protecting the System

Installation Precautions:
• Do not install in direct sunlight and excessive cold or humid places.
• Do not install at places where sulfuric gases are produced and in areas where there are thermal springs, etc. because it may damage the equipment or contacts.
• Do not install at places where shocks or vibrations are frequent or strong.
• Do not install at dusty places or places where water or oil may come into contact with the system.
• Do not obstruct area around the system (for reasons of maintenance and inspection be especially careful to allow space for cooling above and at the sides of the system).
Important Safety Instructions:
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:
• Read and understand all instructions.
• Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a dry and soft cloth for cleaning.
• Do not use this product near water. For example, near a bathtub, wash bowl, kitchen sink, or laundry tub, in a wet basement, or near a swimming pool.
• Do not open the system in power ON condition.
• Do not place this product on an unstable cart, stand or table. The product may fall, causing serious damage to the product.
• Interfacing cables should not touch the exposed power line cable.
• This product should be operated with proper supply voltage. If you are not sure about supply voltage, contact authorized dealer. It is advisable to give proper, stabilized power.
• Do not allow anything to rest on the power cord of product or AC­DC Adapter. Do not place this product where the cord will be misused by people walking on it.
• Do not overload wall outlets and extension cords as this can
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result in the risk of fire or electric shock.
• To reduce the risk of electric shock, do not disassemble this product. Take it to a qualified serviceman when some service or repair work is required. Opening or removing covers may expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock when the appliance is subsequently used.
• Unplug this product from the wall outlet and contact qualified service personnel under the following conditions: a) When the power supply cord or plug is damaged or frayed. b) If liquid has been spilled into the product. c) If the product has been exposed to rain or water. d) If the product does not operate normally by following the
operating instructions. Adjust only those controls, which are covered by the operating instructions because improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation.
e) If the product has been dropped or the cabinet has been
damaged.
f) If the product exhibits a distinct change in performance.
• Do not use the telephone of the product to report a gas leak in the vicinity of the leak.
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Getting Started

Overview
The Matrix SIMADO GFX44 allows you to call GSM number from the normal analog phone and establish a voice call. Total of four such calls can be established. It can be four GSM calls for different service provider network. The GFX44 connects to four analog phones, four SIM cards and one Antenna. The product looks as shown below:
Left Side Panel Ports Right Side Panel LEDs
This chapter gets the GFX44 up and running quickly. The details which we have skipped to make this brief can be found elsewhere in the manual. It is divided into four sections:
• Getting to know the GFX44.
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• Instruction for connecting interfaces.
• Basic steps for configuration.
• Making phone calls.
Getting to know the GFX44
This Matrix GFX44 has some ports located on the rear panel and LED’s with SIM card slots located on the right side panel, as shown below:
• Left Side Panel Ports.
• Right Side Panel LEDs.
Left Side Panel Ports
ANTENNA
COM 10101
(1) (2) (3) (4)
FXS1 FXS2 FXS3 FXS4
12VDC 2A(Max)
Various interfaces for connection are as mentioned below. The port number index is given as per the picture shown:
Sr. Port Name Connector Description
To download the windows based
1 COM 9-Pin D-sub
software for working of the gateway and getting reports output.
2 Antenna SMA
To connect antenna, provided with GFX44 unit.
To connect analog telephone, one
3FXS RJ11
at each port. Four ports are provided.
4 Power DC Jack
Through the power adaptor 9-14 Volt.
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Right Side Panel LED’s: It consists of LEDs for indication of status of ports and GSM modules, as shown below:
• Port LED’s.
• GSM Module LED’s.
Port LED’s:
The gateway supports 8-port LED’s as mentioned below:
• FXS Port LED’s = 4.
• GSM Port LED’s = 4.
G1 G2 G3 G4
F1 F2 F3 F4
PWR
Port LED’s are not used only for the status indication but also used to signify following events:
• Reset Sequence.
• Normal Functioning and Fault Events.
Reset Sequence:
Time Response
At Power ON All LEDs glow Red for 500ms.
This period depends on type of GSM module.
Reset (Initialization) Cyc le Takes 1-2 minutes
Normal functioning of the System:
On completion of the reset sequence, the card starts communicating with the network.
• The card checks for the events during this cycle and the error is displayed by the LEDs.
• For example, if SIM PIN faulty/Network Absent is detected, it indicates that, GSM module could not log on to the network.
• After the reset cycle is completed, the ports are under different states. There may be a ring event on the port or may be an Outgoing call event on the port. Accordingly, respective LED is glowing. The Gateway supports following LED Indications during
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pp
)
f
Normal condition:
Event Color
Port Disable -- LED Off Port Idle -- LED Off Port Off hook RED Continuous ON
Ring Event GREEN
Port Active
Speech GREEN Continuous ON
GSM Initialization
(Note 2)
PUK required ORANGE
SIM PIN faulty ORANGE
SIM Absent ORANGE
Network absent-GSM module could not establish communication with the Network
(Note1)
RED
ORANGE
ORANGE 200 ms On-2800 ms Off (1 Blink)
Cadence in ms (1 cadence is of
rox. 3000ms
a
400ms On-200ms Off-400ms On­2000ms Of 68ms On-68ms Off (This is to simulate the pulse dialing cadence.)
200ms On-200ms Off-200ms On­200ms Off-200ms On-200ms Off­200msOn-200ms Off-200ms On­1200ms Off (5 Blinks) 200ms On-200ms Off-200ms On­200ms Off-200ms On-200ms Off­200msOn-1600ms Off (4 Blinks) 200ms On-200ms Off-200ms On­200ms Off-200ms On-2000ms Off (3 Blinks) 200ms On-200ms Off-200ms On­2400ms Off (2 Blinks)
Note1: From going off hook till receiving either speech event or
disconnect event.
Note2: GSM modules take some to reset at power ON. After
completion of initialization cycle, if module does not get initialize, it remains in initializing state and failure of GSM module will not be detected.
Port Disabling:
In case if any Port is disabled, system supports following Cadence for the concerned LEDs:
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Event Color
Port Disabled GREEN 200 200 200 5000
ON OFF ON OFF
Cadence
• When the user enables any port, the indications are as per the Table of ‘Normal Conditions’.
• When the use goes OFF-Hook, from the port, which is ‘disabled’ he will get ‘Error Tone’.
GSM Module LED’s:
The gateway supports 4-GSM module LED’s and 4-slots for SIM card as mentioned below:
• GSM Module LEDs = 4.
• SIM Holder Slots = 4.
Module LED’s indicate status of the ‘GSM Module’ for registration to the network if signal strength is sufficient. Valid SIM card is inserted in the SIM holder to get registered with the network. The module LED blinking sequence is explained as shown below:
Module status LED activity
In OFF mode OFF ON mode, not registered to network Permanently ON
ON mode, registered to network, communication inactive
Slow flashing
ON mode, registered to network, communication in progress
Quick flashing
Instruction for Connecting Interfaces:
This section describes the instructions on how to connect the Matrix GFX44 to GSM network and analog telephones.
• Unpack the box. Get satisfied with the contents and the condition of the parts. Refer to Packing List. If parts are OK, proceed with connections as mentioned below.
• Place GFX44 in a safe and convenient location where cables for phone system and power are accessible. For this, mechanical drawing can be used as a reference which is provided at the end of the chapter.
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• Connect one end of telephone cable, RJ11 to FXS1 port and the other end to analog telephone. Place the telephone at maximum possible distance from the GFX44 unit. Likewise connect other telephones to FXS2 to FXS4 port as per your requirement.
• Insert a SIM card in the SIM holder at GSM1 port as shown below. Similarly insert SIM cards at other GSM ports.
Place SIM Card with contact facing down
• Connect one Antenna which is supplied with the product to the antenna connector as shown in figure. Gently tighten the connection with suitable spanner. If Antenna is ‘with cable’ type, connect the cable and place Antenna at suitable location.
• Connect the PC to COM of the GFX44, using the cable supplied with the product.
• Check the voltage from the power point from where the supply is to be accessed. It should be between the 90-265VAC, 47-63Hz. Connect one end of the power cord to the AC Mains socket and other end to the ‘Mains’ of the GFX44.
Basic Steps for Configuration
• Switch ON the GFX44 by ‘ON-OFF’ switch and wait for LED; to attain normal state.
ABSOLUTELY NEEDED !
Ensure network availability
Make sure that your GSM module is registered
with GSM network
• Default the gateway by dialing 292-4321-#*. You can now call any number from the GSM port.
• You can use the gateway features by two ways:
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• Programming through Windows based software.
• Programming through analog phone.
• For programming through Windows based software, install the CD provided with the product, to your PC. Click on Start Programs Æ Matrix Æ SIMADO GFX44 Jeeves V1R2. Enter the ‘Password’, ‘1234’ to start programming. Refer chapter ‘ manual.
• For operating GFX44, using commands, enter the programming mode by; Lift the handset programming tone.
• For enjoying benefits of many useful features of the gateway, program the feature using specific command mentioned in the manual.
• When programming is complete, dial 00-#*, during the programming tone or just go ON-Hook, to exit the programming mode.
• During programming, if you find there is some network problem, then you can restart the gateway by dialing 291-#*. Wait till the system is resetting.
• If any feature, need to be subscribed from the GSM service provider, contact your service provider, before programming the feature. For example, ‘Emergency Number Dialing’ is enabled by default, from the service provider.
• If you need to reprogram the system you can get back to factory defaults by dialing 292-4321-#*.
• After reset and network registration, your GFX44 is ready to call any number from GSM port.
Æ Dial Tone Æ Dial *19-1234. You get
Æ
Jeeves’ in
Making Phone Call:
• Lift the handset; you get the dial tone of GFX44.
• Dial the mobile/telephone number.
• If at least one SIM card is inserted and the gateway is programmed as factory defaults, then the number will be dialed out, from the GSM port and you get Ring Back Tone (RBT).
• If the called party attends the call, speech is established.
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Mechanical Dimension of SIMADO GFX44
50 millimeters
(1.97 Inch)
155 millimeters (6.10 Inch)
220 millimet ers (8.66 Inch)
SIMADO GF X44
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Section 2: Features and Facilities

Matrix

Allowed and Denied Lists

What’s this?
• The SIMADO GFX44, supports a feature by which the system can prevent selected numbers to be dialed out, known as Allowed and Denied Lists. For this, the feature should be enabled for the port.
• Allowed and Denied Number Lists are a list of group of number strings. When the number is dialed out, the system compares the dialed-number string with the number strings in the Allowed and Denied Number Lists. If the number matches with the denied Number List, caller will get ‘Error Tone’.
How it works?
• This feature keeps a check on the number string dialed through the port.
• If the dialed-number string matches with any of the number strings in the Allowed Number list assigned to the port, the number is processed further.
• If the dialed-number string matches with any of the number strings in the Denied Number list assigned to the port, the number is not processed further.
• If the dialed-number string matches with any of the number strings in both the number list i.e. Allowed Number List as well as Denied Number List assigned to the port, the number is processed further.
• If the dialed-number string does not match any of number strings in either Allowed Number List or Denied Number List assigned to the port, the number is processed further.
• The logic is applied to the port at which the call is originated.
• Each port (Mobile and FXS) is assigned two number lists. One list is for numbers to be denied and other for the numbers to be allowed.
• The system supports 16 Number Lists. Each Number list has 24 entries. Each entry can accommodate 16 digits.
Number List looks as given below:
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Loc. Index No. List Index
01
:
16
01 02 ….. 24
Number String (16 digits)
How to program? Step 1: Program to assign an allowed number list to a FXS port
using command 111.
Step 2: Program to assign a denied number list to a FXS port using
command 112.
Step 3: Program to assign an allowed number list to a Mobile Port
using command 113.
Step 4: Program to assign a denied number list to a Mobile Port
using command 114.
Step 5: Enable/disable allowed/denied logic on FXS port using
command 115.
Step 6: Enable/Disable allowed/denied logic on Mobile port using
command 116.
Step 1
Use following command to assign an allowed number list to a FXS port:
111-FXS Port-Number List-#*
Where, FXS Port is from 1 to 4. Number List is from 01 to 16.
By default, Number List 01 is assigned to the FXS port.
Use the following command to assign allowed number list to all the FXS ports:
111-*-Number List-#*
Step 2
Use following command to assign a denied number list to a FXS port:
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112-FXS Port-Number List-#*
Where, FXS Port is from 1 to 4. Number List is from 01 to 16.
By default, Number List 06 is assigned to the FXS port.
Use the following command to assign denied number list to all the FXS ports:
112-*-Number List-#*
Step 3
Use following command to assign an allowed number list to a mobile port:
113-Mobile Port-Number List-#*
Where, Mobile Port is from 1 to 4. Number List is from 01 to 16.
By default, Number List 01 is assigned to the Mobile Port.
Use following command to assign a allowed number list to all the mobile ports:
113-*-Number List-#*
Step 4
Use following command to assign a denied number list to a mobile port:
114-Mobile Port-Number List-#*
Where, Mobile Port is from 1 to 4. Number List is from 01 to 16.
By default, Number List 06 is assigned to the Mobile Port.
Use following command to assign a denied number list to all the mobile ports:
114-*-Number List-#*
Step 5
Use following command to enable/disable allowed/denied logic on FXS port:
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115-FXS Port-Code-#*
Where, FXS Port is from 1 to 4.
Code Meaning
0 Disable 1 Enable
By default, Allowed/Denied logic on all FXS ports is enable.
Use following command to enable/disable allowed/denied logic on all the FXS ports:
115-*-Code-#*
Step 6
Use following command to enable/disable allowed/denied logic on Mobile port:
116-Mobile Port-Code-#*
Where, Mobile Port is from 1 to 4.
Code Meaning
0 Disable 1 Enable
By default, Allowed/Denied logic on all Mobile ports is enable.
Use following command to enable/disable allowed/denied logic on all the Mobile ports:
116-*-Code-#*
Example:
Program the gateway such that a phone user at FXS1 port is not allowed to dial, some mobile numbers:
102-08-#* (Clear number list 08) 101-08-01-98-#* (Mobile Number 98 programmed in list 08) 101-08-02-93-#* (Mobile Number 93 programmed in list 08) 101-08-03-94-#* (Mobile Number 94 programmed in list 08) 112-1-08-#* (Assign list 08 as denied list to FXS1) 102-06-#* (Clear No. list 06, assigned to FXS1, by default) 102-01-#* (Clear No. list 01, assigned to FXS1, by default)
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