Matrix EON48, VP248, VP310, EON310 User Manual

EON48/310 and SPARSH VP248/VP310

User Guide for ETERNITY, SARVAM UCS and NAVAN

Know Your EON48/SPARSH VP248

Fr i 10 O ct 1 5: 40 20 1 Re ce pt io n

9 8

Ringer LED

Navigation keys

Feature keys

Dial Pad

Speaker key with LED

This is an illustration of EON48P/SPARSH VP248P with LCD display capacity of 6 lines x 24 characters. The EON48S/SPARSH VP248S model has a display capacity of 2 lines x 24 characters. To view other lines of text on the display, scroll with Up/Down navigation key. You may tilt the LCD display to an angle convenient to you.

IMPORTANT!

NAVAN and ETERNITY NE do not support EON48 and EON310 (Digital Key Phones).

Voice Mail

Forward DND Names

Call Back Cancel

Volume increase key

Volume decrease key

DSS keys

Handset

Local Menu on SPARSH VP248

pqrs

Mute

Conference Transfer

ghi

HoldReleaseRedial

abc

def

jkl

mno

wxyz

tuv

Know Your EON310/SPARSH VP310

DSS

1 2 3

abc

ghi

jkl

8 9

pqrs

tuv

DSS

def

mno

wxyz

DSS

Ringer LED

Navigation keys

Handset

Feature keys

Feature Keys

Voice Mail

Conference

Mute

Logs

Dial Pad

Volume decrease key

Speaker key with LED

Volume increase key

Hold

Contacts

DSS keys

Do Not Disturb

Transfer

Forward

Navigation Keys

The Enter Key; To enter the Menu. To make a selection in the Menu or to complete an action. The Up Key; To scroll upwards when navigating the Menu/sub-menu. To access Phone Settings and set Ringtone/Play Key Tone (VP310). The Down Key; To scroll downwards when navigating the Menu/sub-menu. The Forward Key; To move forward while dialing a number. The Back Key; To move backwards while dialing a number. To go back one level in the Menu. The Cancel Key (EON/VP310); To abort a function or process. To exit a Menu.

Volume Keys

While talking, Press to increase and press to decrease Speech volume.

When the phone rings, Press to increase and press to decrease Ringer volume.

Operating EON/SPARSH

This Guide is for ETERNITY V12, ETERNITY NE V2, SARVAM UCS V1 and NAVAN V2. These are referred to as System in the Guide. For detailed description refer to the respective System Manual. The documentation can be found at

http://www.matrixtelesol.com/technical-document.html

To go Off-Hook: Lift Handset/turn on Speaker/turn on Headset/ press CA Key.

To go On-Hook: Replace Handset/turn off Speaker/turn off Headset.

Trunk Access Code (TAC) to dial external numbers: Users Worldwide: Dial 0 / 5. Users in USA: Dial 9 / 5.

Operating EON/SPARSH (Cont.)

To access any feature/facility:

Press the DSS Key assigned to the feature/facility, e.g.:

Ÿ Press DSS Key assigned to an Extension to call that Extension. Ÿ Press DSS Key assigned to a Trunk to grab that Trunk. Ÿ Press DSS Key assigned to ‘Redial’ to dial the last number again. Ÿ Press DSS Key assigned to a Call Appearance to answer an incoming call on it.

Dial the Access Code of the feature/facility.

E.g.: Dial ‘7’ for Last Number Redial, ‘17’ for Auto Redial.

Use Menu.

Press Key to enter the Menu. Scroll with / navigation key to reach the desired feature option, press Key to select the option.

IMPORTANT!

This User Guide instructs you on how to access various features using the default settings(Region: India). The Date and Time formats will vary by Region.

The default User Password, 1111 will not be accepted for:

Call Follow Me

Presence

Please change the User Password before you use these features. For detailed instructions see User Password.

Dynamic Lock

Hot Desk

DISA

User Absent/Present

Walk-In Class of Service

Following features are not supported in SARVAM IP-PBX.

Digital Output Port

Door Lock Opener

Door Phone

Following features are not supported in ETERNITY NE.

Authority Code

Door Lock Opener

Live Call Screening

Background Music

Door Phone

Manual Priority Intrusion

Digital Output Port

Forced Release Order

Hospitality Features

Following features are not supported in NAVAN.

Authority Code

Door Phone

Hot Desk

Hospitality Features

In ETERNITY NE/NAVAN Time Zones are referred to as Day (Working Hours) and Night/Break (Non-Working Hours).

Background Music

Door Lock Opener

Live Call Screening

Digital Output Port

Forced Release Order

Manual Priority Intrusion

Making Calls

Ÿ Lift Receiver/press Speaker Key/press Headset Key. Ÿ Dial Number. Ÿ Talk. Ÿ Replace Receiver/press Speaker Key/press Headset Key to disconnect.

To call an Extension:

Ÿ Press DSS Key assigned to the Extension.

To call a Department Group:

Ÿ Press DSS Key assigned to the Department Group.

To call Operator:

Ÿ Press DSS Key assigned to the Operator.

To call an External Number:

Ÿ Press DSS Key assigned to the Trunk. Ÿ Dial the Number.

Abbreviated Dialing

Using Personal Directory:

Ÿ Press DSS Key assigned to Personal Directory Dialing. Ÿ The number is out dialed.

To program Personal Directory:

Ÿ Press DSS Key assigned to Personal Directory Programming. Ÿ Enter Personal Directory Index (001-

025).

Ÿ Enter Number. Press Key. Ÿ Enter Name. Press Key. Ÿ Enter Trunk Access Code. Press

Key. Confirmation Tone. Go On Hook.

Ÿ Dial the Extension Number.

Ÿ Dial the Department Group

Number.

Ÿ Dial 9

Ÿ Dial 0 (users in USA).

Ÿ Dial a Trunk Access Code:

0/5 9/5 (users in USA) Ÿ Dial the Number.

Ÿ Dial 8-Personal Directory Index (001-

025)-Number is out dialed. Ÿ Dial 6-Personal Directory Index (001-

025) (users in USA)- Number is out dialed.

Ÿ Dial 1071-Personal Directory

Index(001-025)-Number-Name of Contact-Trunk Access Code- Confirmation Tone. Go On-Hook.

Abbreviated Dialing (Cont.)

You can use #* to indicate end of dialing for the Name and Number.

Using Global Directory:

Ÿ Press DSS Key assigned to Global Directory Dialing.

Ÿ The number is out dialed.

Ÿ Dial 8-Global Directory Index (100-

999)-Number is out dialed. Ÿ Dial 6-Global Directory Index (100-

999) (users in USA)-Number is out dialed.

Dial by Name

Ÿ Press ‘Names’ Key. Ÿ Enter the initial letter(s) of the Contact’s name. Ÿ Scroll to select the Contact from the matching entries. Ÿ Press Key. Ÿ The number out dialed.

Last Number Redial

To make a call to the last number:

Ÿ Press ‘Redial’ Key. Ÿ The list of external numbers dialed

appear on the LCD.

Ÿ Scroll to select the desired number. Ÿ Press Key.

Last Caller Recall

To make a call to the last Extension number:

Ÿ Press the DSS Key assigned to Last Caller Recall.

Ÿ The last internal number is dialed.

Ÿ Dial 7 Ÿ The list of external numbers dialed

appear on the LCD.

Ÿ Scroll to select the desired number. Ÿ Press Key.

Ÿ Dial 1092

Ÿ The last internal number is out dialed.

Auto Redial

When the external number you are trying is busy, to set Auto Redial:

Ÿ On Busy Tone, press DSS Key assigned to ‘Auto Redial’. Confirmation Tone. Ÿ Go On-Hook.

To cancel Auto Redial:

Ÿ Press DSS Key assigned to Cancel Auto Redial. Confirmation Tone.

Ÿ Go On-Hook.

Ÿ Go On-Hook on Busy Tone.

Ÿ Dial 17 Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 1070

Ÿ Confirmation Tone. Go On-Hook.

Receiving Calls

When your phone rings,

Ÿ Lift Handset/press Speaker Key/press Headset Key/CA Key. Ÿ Talk. Ÿ Replace Handset/press Speaker Key/press Headset Key to disconnect.

Auto Answer

To set Auto Answer:

Ÿ Press Key. Ÿ Scroll down to select ‘Phone Settings’; press Key. Ÿ Enter Your User Password. Ÿ Scroll down to select ‘Call Answer Type’; press Key. Ÿ Select Auto Answer and press Key. Ÿ Now select the Timer for Auto Answer from any of the options:

Ÿ Answer After 1 second (default) Ÿ Answer After 2 seconds

Ÿ Answer After 9 seconds

Ÿ Press Key.

To cancel Auto Answer:

Ÿ Repeat the first four steps as above. Ÿ Select ‘Manual Answer’ as the Call Answer Type. Ÿ Press Key.

Call Pick Up - Group

To answer a call ringing on an extension within the Group:

Ÿ Press DSS Key assigned to Call Pick Up-Group. Ÿ Talk.

Ÿ Dial 4 Ÿ Talk.

Call Pick Up - Selective

To answer any ringing extension:

Ÿ Press DSS Key assigned to Call Pick Up - Selective. Ÿ Dial the number of the Extension you want to pick up.

Ÿ Dial 12-Extension Number (you want

to pick up).

DSS Call Pick Up-Station

To answer the call ringing on another extension:

Ÿ When the DSS Key assigned to the extension blinks fast in Blue color, press the DS S Key.

Ÿ Speech with calling party. Ÿ Talk.

DSS Call Pick Up-Trunk

To answer the call ringing on the trunk:

Ÿ When the DSS Key assigned to the trunk blinks fast in Violet color, press the DS S Key.

Ÿ Speech with calling party. Ÿ Talk.

Do Not Disturb (DND)

To set DND:

Ÿ Press DSS Key assigned for ’DND’. Ÿ Scroll to select the type of call to set

DND: All Calls Internal Calls External Calls

Ÿ Dial 18-1 Ÿ Dial 18-2 Ÿ Dial 18-3

Do Not Disturb (DND) Cont.

Ÿ Confirmation Tone. Go On-Hook.

To cancel DND:

Ÿ Press ‘DND’ Key again. Ÿ The following options appear on the

phone LCD: All Calls Internal Calls External Calls Cancel DND

Ÿ Select Cancel DND and press Key. Ÿ Confirmation Tone. Go On-Hook.

Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 18-0 Ÿ Confirmation Tone. Go On-Hook.

Do Not Disturb-Override

Ÿ If dialed Extension has set DND, the LCD displays one of the following message: Do Not Disturb Unavailable In Meeting In Conference Try on Mobile On Vacation On Business Trip Out of Office With a Guest

To override DND

Ÿ Dial 4 during Feature (beep) Tone. Ÿ Dialed extension rings. Talk.

Managing Calls

Call Hold

Exclusive Hold:

To put a call on Exclusive Hold:

Ÿ Speech with party on trunk/with an extension.

Ÿ Press 'Hold' Key, go idle. Ÿ Call with party on trunk/extension is put on 'Exclusive Hold'.

Call Hold (Cont.)

To put a call on Exclusive Hold, when Global Hold is enabled:

Ÿ Speech with party on trunk/with an extension.

Ÿ Press 'Hold' Key twice within 1 second. Ÿ Go idle. Ÿ Call with party on trunk/extension is put on 'Exclusive Hold'.

To retrieve the call:

Ÿ Press Call Appearance Key assigned to that trunk/extension on your phone (LED of

the key is blinking slowly in Blue color). Or

Ÿ Press 'Hold' Key again.

Ÿ Press DSS Key assigned to the trunk/extension put on Exclusive Hold.

Ÿ Answer when the phone rings on expiry of Exclusive Hold Retrieval Timer.

Global Hold:

To put a call on Global Hold:

Ÿ Speech with party on trunk/with an extension. Ÿ Press 'Hold' Key. Go idle.

To put a call on Global Hold, when Exclusive Hold is enabled:

Ÿ Speech with party on trunk/with an extension.

Ÿ Press 'Hold' Key twice within 1 second. Ÿ Go idle. Ÿ Call with party on trunk/extension is put on 'Global Hold'.

To retrieve a call on Global Hold:

Ÿ From any phone, press the DSS Key assigned to the trunk/extension put on Global

Hold (LED of the key is blinking slowly in Blue color). Or Ÿ Answer when the phone rings on expiry of Global Hold Retrieval Timer.

Making a Second Call

From Extension/External Number to Extension:

Ÿ Speech with extension/external number. Ÿ Press ‘Transfer’ Key. Ÿ Dial desired extension number. Ÿ Talk.

Making a Second Call (Cont.)

From Extension/External Number to External Number:

Ÿ Speech with extension/external number. Ÿ Press ‘Transfer’ Key. Ÿ Dial TAC-desired external number-Talk.

Call Toggle

To toggle between two calls:

Ÿ Speech with party 1. Ÿ Party 2 on Consultation Hold. Ÿ To talk with party 2, press DSS Key

assigned to Call Toggle.

Ÿ Speech with party 2. Ÿ Press DSS Key assigned to Call

Toggle again. Ÿ Speech with party 1.

To toggle between two calls using CA Key/DSS Key:

Ÿ Speech with party 1. Ÿ Party 2 on Consultation Hold. Ÿ Press the CA Key/DSS Key assigned to party 2. Ÿ Speech with party 2. Ÿ Press the CA Key/DSS Key assigned to party1. Ÿ Speech with party 1.

Call Transfer

Extension/External Call to Extension:

Ÿ Speech with Extension. Ÿ Press ‘Transfer’ Key. Ÿ Dial Extension number (transfer target). Ÿ Speech with Extension. Ÿ Press ‘Transfer’ Key again or Go On-Hook.

Extension/External Call to External Call:

Ÿ Speech on trunk. Ÿ Press ‘Transfer’ Key-TAC-External Number (transfer target) Ÿ Speech with External Number. Ÿ Press ‘Transfer’ Key again or Go On-Hook.

Conference (3-Party)

If third party to be included is an extension,

Ÿ Speech with party 1. Ÿ Press ‘Conference’ Key. Ÿ Dial number of party 2. Ÿ Speech with party 2. Ÿ Press ‘Conference’ Key. Ÿ 3-way speech established.

If third party to be included is an external number,

Ÿ Speech with party 1. Ÿ Press ‘Conference’ Key. Ÿ Dial TAC-Number of party 2. Ÿ Speech with party 2. Ÿ Press ‘Conference’ Key. Ÿ 3-way speech established.

Conference - Multiparty

To establish a Multiparty Conference:

Ÿ Dial number of party 1. Speech with party 1. Ÿ Press‘Conference’ Key. Ÿ Dial number of party 2. Speech with party 2. Ÿ Press‘Conference’ Key. Ÿ Dial number of party 3. Speech with party 3. Ÿ Press‘Conference’ Key. Ÿ Multiparty Conference menu appears on the LCD Ÿ Select the Include option to add party 4. Ÿ Repeat the steps to include the desired number of parties. Ÿ Multiparty speech is established.

To temporarily leave from Conference:

Ÿ While in Conference, press DSS Key assigned to Temporarily Leave/Rejoin Conference.

To rejoin Conference:

Ÿ Press DSS Key assigned to Temporarily Leave/Rejoin Conference.

Ÿ While in Conference, press

‘Conference’ Key. Ÿ Multiparty Conference menu appears on the LCD. Ÿ Select the Temporarily Leave option. Press Key.

Ÿ Confirmation Tone. Go On-Hook.

Ÿ Press ‘Conference’ Key.

Conference - Multiparty (Cont.)

To remove a Party from Conference:

Ÿ While in Conference, press ‘Conference’ Key. Ÿ Multiparty Conference menu appears

on the LCD. Ÿ Select the Remove option. Press

Key. Ÿ Select the number of the party you

want to remove and press Key.

To terminate Conference:

Ÿ While in Conference, press DSS Key assigned to Terminate Conference.

To permanently leave the Conference:

Ÿ Go On-Hook.

Ÿ While in Conference, press

‘Conference’ Key. Ÿ Multiparty Conference menu appears

on the LCD. Ÿ Select the Terminate option. Press

Key. Ÿ Confirmation Tone. Go On-Hook.

Conference Dial-In

To schedule a Conference:

Ÿ Dial *19. The Schedule Conference menu appears on the LCD. Ÿ Select the option to Schedule a Conference. Ÿ Enter the Conference Number and Conference Password. Ÿ Confirmation Tone. Go On-Hook.

To initiate / join the Conference:

Ÿ Dial *19. The Schedule Conference menu appears on the LCD. Ÿ Select the option to Include party in the conference. Ÿ Enter the Conference Number and Conference Password.

To cancel the Conference:

Ÿ Dial *19. The Schedule Conference menu appears on the LCD. Ÿ Select the option to Cancel (Terminate) the conference. Ÿ Enter the Conference Number and Conference Password. Ÿ Confirmation Tone. Go On-Hook.

After the Dial-In Conference has been initiated, it functions as a Multiparty Conference. Any participant can be Included, Removed, Temporarily Leave, Rejoin the Conference or Permanently Leave the Conference. Refer Conference - Multiparty for instructions.

Call Park

To park a call:

Ÿ Speech with a extension/external call. Ÿ Press DSS Key assigned to Call Park. Ÿ Enter Orbit Number (1-9)

(Personal: 1, General: 2-9). Ÿ Go On-Hook.

To retrieve a parked call:

Ÿ Press DSS Key assigned to Call Park Retrieve. Ÿ Enter Orbit Number (1-9) (Personal: 1, General: 2-9). Ÿ Speech is established.

Mute

To mute a call before making the call:

Ÿ Press ‘Mute’ Key. Confirmation Tone. Ÿ Dial the desired number.

To mute a call during speech:

Ÿ Press ‘Mute’ Key during speech.

To unmute:

Ÿ Press ‘Mute’ Key again. Ÿ Talk.

Other Features

Account Code

Ÿ Speech with a extension/external call.

Ÿ Press ‘Transfer’ Key. Ÿ Dial 115-Orbit Number (Personal: 1,

General: 2-9).

Ÿ Go On-Hook.

Ÿ Dial-116-Orbit Number (Personal: 1,

General: 2-9)

Ÿ Speech is established.

Ÿ Dial 1052-Dial desired number.

Ÿ Press ‘Transfer’ Key.

Ÿ Dial 1052

Ÿ Press ‘Transfer’ Key.

Ÿ Dial 1052 again. Ÿ Talk.

To enter Account Code by Number:

Ÿ Press DSS Key assigned to Account Code by Number.

Ÿ Enter Account Code. Ÿ Dial TAC-Number.

Ÿ Dial 1058-Account Code-TAC-

Number.

Account Code (Cont.)

To enter Account Code by Name:

Ÿ Press DSS Key assigned to Account Code by Name.

Ÿ Enter Name. Ÿ Scroll to select desired Account

Name.

Ÿ Press Key. Ÿ Dial TAC - Number.

Ÿ Dial 1059.

Ÿ Enter the Name. Ÿ Scroll to select desired Account

Name.

Ÿ Press Key. Ÿ Dial TAC - Number.

Authority Code (Using Walk-In Class of Service)

To make a call using Authority Code from any extension:

Ÿ Press DSS Key assigned to Walk-In COS. Ÿ Scroll to select Walk-In by Authority Code.

Ÿ Press Key. Ÿ Dial Authority Code followed by the

Password. Ÿ Confirmation Tone followed by Dial Tone.

Ÿ Dial desired number.

Ÿ Dial 111.

Ÿ Scroll to select Walk-In by Authority Code.

Ÿ Press Key. Ÿ Dial Authority Code followed by the

Password. Ÿ Confirmation Tone followed by Dial Tone. Ÿ Dial desired number.

Alarm

Once Only:

Ÿ Press DSS Key assigned to Alarm. Ÿ Enter Time in HH-MM. Ÿ Select ‘Once Only’. Press Key. Ÿ Confirmation Tone. Go On-Hook.

Daily Alarm:

Ÿ Press DSS Key assigned to Alarm. Ÿ Enter Time in HH-MM. Ÿ Select ‘Daily’. Press Key. Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 161-HH-MM-1.

Ÿ Confirmation Tone. Go On-Hook.

Ÿ Dial 161-HH-MM-2.

Ÿ Confirmation Tone. Go On-Hook.

+ 36 hidden pages

Matrix EON48, VP248, VP310, EON310 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual